Ôn Tập Cuối Kỳ - 2023-2024

Khoá 18 – năm học 2022-2023
ÔN TẬP CUỐI KỲ
TIẾNG ANH NHÀ HÀNG – KHÁCH SẠN
1. Make a situational conversation: A guest wants to book at a price lower

than the price being sold at the hotel.
2. Make a situational conversation: A guest wants to book a room and
notifies that he will bring a dog with him.
3. Make a situational conversation: A guest wants to book a room next
Sunday but the hotel is fully booked on that day.
4. Make a situational conversation: A guest wants to book a family room
for 3 people but all rooms are fully booked in advance.
5. Make a situational conversation: A guest books a room at the reception
desk. He thinks that the price of deluxe room is too expenvise, and he would like
to offer a discount.
6. Make a situational conversation: Guests come to the hotel to check in but
their names are not in the arrival list today.
7. Make a situational conversation: A guest comes to hotel to check-in
before the specified time.
8. Make a situational conversation: A guest books a twin room for two
people, but on the check-in day, three people come to the hotel and they do not
agree to rent any more rooms.
9. Make a situational conversation: A guest has a non –guaranteed
reservation and check in late. The hotel has sold the room to someone else.
10. Make a situational conversation: A guest comes to the hotel to check in
but he forgets his identification.
11. Make a situational conversation: When checking out, a guest complains
that there is a mistake in the bill.
12. Make a situational conversation: When checking out, a guest cannot
pay the bill because he has lost the wallet.
13. Make a situational conversation: A guest has got a 30 minutes late
check-out so that he will be charged 50% of the room price.
14. Make a situational conversation: When checking out, a guest does not
agree to pay for items which he used in the minibar.
Khoá 18 – năm học 2022-2023
15. Make a situational conversation: On the check-out day, a guest informs

that he wants to stay for more two days.
16. Make a situational conversation: A guest has knocked over a jug of
milk in her room. She would like someone to come and clean up.
17. Make a situational conversation: A guest has some heavy luggage in his
room. He would like someone to carry it for him.
18. Make situational conversation: A guest has an important meeting this
afternoon. He would like someone to press his suit for him.
19. Make a situational conversation: A guest would like to take the lift to
his room. He cannot see very well and needs help.
20. Make a situational conversation: A guest wants to make a telephone
call to the United States, but she is not sure how to do it.
21. Make a situational conversation: A guest notices that the air
conditioning unit in her room is not working. She would like someone to come
and repair it.
22. Make a situational conversation: A guest’s car is at the front entrance.
He would like someone to drive his car to park in the hotel car park.
23. Make a situational conversation: A guest wants to book two tickets for
the concert tomorrow night. He would like someone to help him.
24. Make a situational conversation: Guests complain that the next room is
too noisy.
25. Make a situational conversation: Guests complain that the quality of
hotel services is worse than on the brochure.
26. Make a situational conversation: Guests complain about losing money
in the hotel.
27. Make a situational conversation: A customer calls to restaurant to
reserve 2 tables for 4 people.
28. Make a situational conversation: A customer calls to restaurant to
reserve some tables for his child’s birthday party.
29. Make a situational conversation: A customer would like to reserve a
dining table by the window in a non-smoking area.
30. Make a situational conversation: A customer would like to reserve a
romantic table with music and candle because he will propose his girlfriend
tonight.
Khoá 18 – năm học 2022-2023
31. Make a situational conversation: A customer wants to book a table

tomorrow night, but the restaurant has no tables available.
32. Make a situational conversation: Receiving and seating customers who
have a reservation.
33. Make situational conversation: Receiving and seating customers who
have not booked in advance.
34. Make a situational conversation: The water/waitress takes and serves
drink order for 2 people in a restaurant.
35. Make a situational conversation: The water/waitress takes and serves
food order for 2 people in a restaurant.
36. Make a situational conversation: Customers complain that the food was
overcooked.
37. Make a situational conversation: Customers complain that the food was
too spicy to eat.
38. Make situational conversation: Customers complain that the soup is not
warm enough and too salty to eat.
39. Make situational conversation: The waitress spills food on the
customer’s shirt so he is extremely angry.
40. Make a situational conversation: Guests complain about seeing hair in
their food.
41. Make a situational conversation: Guests complain that the food is
expensive and they do not want to pay the bill.
42. Make a situational conversation: Guests has been waiting for a long
time and decided to leave because the service of restaurant was too slow.
43. Make a situational conversation: A guest asks the waitress to drink a
glass of wine with him.
44. Make a situational conversation: Guests complain that the waiter served
the wrong dish.
45. Make a situational conversation: Customers complain that the waiter is
not professional: he cannot advise what to eat and he even touches the mouth of
the cup.

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Khoá 18 – năm học 2022-2023

1. Make a situational conversation: A guest wants to book at a price lower

15. Make a situational conversation: On the check-out day, a guest informs

31. Make a situational conversation: A customer wants to book a table

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