UNIT-2

PRIMARY AND SUPPLEMENTARY ACCOMODATION UNITS

Meaning of hotel:
the business of providing food, drink, and accommodation for customers of restaurants, bars, etc. or
guests at hotels.
OR
an establishment providing accommodation, meals, and other services for travelers and tourists.

Definition of hotel:
a commercial establishment offering lodging to travelers and sometimes to permanent residents, and
often having restaurants, meeting rooms, stores, etc., that are available to the general public.

A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a
hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-
quality beds, a dresser, a refrigerator, and other kitchen facilities, upholstered chairs, a flat-
screen television, and end-suite bathrooms. Small, lower-priced hotels may offer only the most basic
guest services and facilities.

Hotel is defined by British law as a Place where a bonfire guest receives food and shelter, provided he
is in a position to pay for it and is in a receivable condition. (Rights of admission reserved). The
hospitality is a part of larger enterprise known as travel and tourism

Classification of accommodation on the basis of location:

On the basis of location hotels can be classified as under:
 Commercial hotels
 Suburban hotels
 Resort
 Motels
 Rotes
 Flotels
 Boatel
 Transient hotels

COMMERCIAL HOTELS
These hotels are situated in the heart of the city i.e. downtown busy commercial areas and urban areas.
Mainly businessmen and commercial executives patronize these hotels. Generally, duration of stay is a
few days only and weekend business is slack. Best possible of high standard are provided in
commercial hotels. These days’ business center in a commercial hotel is a must. They must have
services like facilities to meet the basic business demands,
swimming pool, specialty restaurant, bar, disco, 24 hours’ room service, health club etc. Commercial
hotels are sometimes also called downtown hotels. In addition to businessmen these hotels also
accommodate tour groups, small conference groups, and individual guest.

SUBURBAN HOTELS
Suburban hotels are situated in suburbs, with quiet surroundings. They have moderate to low tariff and
are generally patronized by budget guests.

RESORT HOTELS
Resort hotels are located at resort places such as islands, exotic locations, hill- stations, beaches and
health resorts and spas i.e. Summer - resorts, winter sports resorts and all season resorts etc. with
breathtaking beauty and typical scenery. People go to these places for relaxation, to enjoy them, and to
get away from hectic city or for health reasons away from hectic city life or to pursue a specific
interest/activity. Depending upon the location specially designed activity programmers is made. In order
to get close to or communicate better with guests the Resort Hotel Manager must ―Throw off the
uniform and join in the fun‖, for example eating in the same dining room is one way of making sure that
management and guests are likely to meet, share food and appreciate the old hotel cliché of ‗being
there ‘for the guest. This should be reinterpreted as ‗being with ‘as opposed to simply there. In Resort
hotels guests develop patterns of behavior and it is for the management to organize the staffing
schedule to concede with those patterns. The manager who is sitting with guest in lobby for say half an
hour is in fact not wasting his time but is also working as hard as another manager who is sitting in office
and doing other organizational job. A resort manager should along with other office job should focus
upon meeting and greeting guests Getting close to the guest can be achieved by arranging formal get
together parties may be once a week with all managers in attendance. The focus should be on practical
communication methods to enhance the guest stay in the hope that they will become a much
appreciated ‗Repeat Guest ‘. Creativity is critical to the success of the hotel. An entertainment menu
that is sensitive to the needs of various market segments coupled with ideas to reinforce the status of a
repeater e.g. the planting of small trees with the guest name and address printed on a plaque beside it
can provide final touch.

Generally, a guest stay is long such as a week or more and normally holidaymakers, sportsmen and
patients who have been advised by doctors etc. go to the resort hotels. In resort hotels such as hill
resort hotel, business is dependent on season and they have off season and full season tariff. Resort
hotels have homely and informal atmosphere. No dress code is required; more social contact with
guests, lot of entertainment items such as housie, beauty contest, floor shows, cabarets, fancy dress
parties and stage shows etc. are popular. In addition, recreational facilities like table tennis, badminton,
golf, water games etc. can be there. Growth of resort hotel in U.S. took place due to vast highway
construction programmers, as more people started traveling by cars. Many resort properties are at
Florida, California, Arizona, Michigan, Wisconsin and Carolina etc. Resort hotels are not very popular in
India because of various causes, the main reason being highways are not very well developed in India.
Fuel for cars are very costly, automobile industry is not as developed as in
Europe and America and, most important, people are not so rich and don ‘t have as much spare and
leisure time to enjoy.

Resort hotels have facilities like

1. Extensive entertainment program 2. Tennis court, golf course with trainer 3. Saddled
horses with trainer
4.Car parking and garaging and service facilities 5. Mini golf course, squash, billiards, etc.

MOTELS
Motels, motor hotels and motor courts are designed to serve the needs of motorists. They must provide
car parking, garage, accommodation, rest facilities and recreational facilities and hence motels are
generally equipped with filling stations, motor garage, service stations, accessories, elevator service to
automobile entrants, restaurants etc. The tariff is very low as compared to city hotels. They have easy
access from highways, being located on highways or at road junctions. Motel accommodation is ranked
with hotels in general in many countries.

Specific legislations laid down in some countries like France, Norway, Ireland, Iraq, Portugal and Turkey
are regarding approval of plans, easy access for cars, minimum capacity, provision of restaurant,
minimum standard of facilities and in Turkey provision of a petrol pump or service station.

In U.S.A. (original concept) motels/motor hotels/motor lodges originally provided simple accommodation
with minimum service and formalities. Evolution of motor hotel stemmed from the need for more
elaborate facilities. Rising Cost of land in an around urban areas caused the development of motor
hotels by substituting horizontal building with multi story car parking center, sophisticated restaurants,
banqueting and convention facility like that of a hotel. In general motel classification standards are
similar to hotels.

ROTELS
The hotels which rotate on wheels are called Rotes. It is also called Motel on Wheels. The best example
of Rote in India is Palace on Wheels. It is a luxurious train, fully air-conditioned, well- furnished, with
attached restaurant and bar; the fare is inclusive of train ticket, food, alcoholic beverages and
sightseeing. This train starts from Delhi and covers the tourist interest places of Rajasthan and Uttar
Pradesh including Taj Mahal, Agra and Mathura. Earlier one was required to pay only in foreign
currency and for the entire journey but now the Government accepts fare in Indian Rupees and one can
also buy one or two days’ ticket to enjoy the ride of Palace on Wheel. The Government has a plan to
start many more trains, in the country, on the similar terms and conditions.

In Japan the Rote hotels are parked in the specifically marked parking slot in the late evening and
during day the Rote hotel is towed away. The guests can occupy these Rote hotels. These are air
conditioned and have very small but luxury bed rooms with television set, refrigerator, etc. These hotels
may or may not have attached bathroom. These are more economical. Guest vacates the
room in the morning and if he wants to rent on the next day as well then can leave his luggage and
other belongings in the room itself.

FLOATELS
This type of hotels is located on the surface of water such as sea, lake etc. Such hotels provide
exclusive and exotic atmosphere. All the facilities of a first class hotel are there in this category of hotels.
In many countries old luxury ships have been converted in to floating hotels. In India in Kashmir valley,
houseboats are used as first class luxury hotels. They provide wonderful experience to a tourist. The
First Floating Hotel of India, was Rest. 31 crore hotel with four stories’ will be operational in Kolkata very
soon. The hotel with a coffee shop and 73 rooms and three suites can be called as the First Floating
Hotel of India.

BOATEL
These are luxury boats/yachts which can ferry you from one place to other. The best examples of yachts
are in Mediterranean or Caribbean, they can ferry guest through to canal-based narrow boat or Broad-
based cabin cruiser. In Srinagar and, Punjab, there is a restaurant, in water, which looks like floating.
One can have normal meals, snacks etc. and is called boatel.

TRANSIENT / TRANSIT HOTELS

Hotel guests who fall under the category of transient guests are those who are end route guest i.e. who
are in the process of moving from one destination to another and stop at the hotel for a short period of
time as against a terminal guest who has reached his final destination. Hence hotels, which cater to a
Transient / Transit guest, are called transient hotels. They find their origin in olden days’ inns. Examples
of transient hotels are motels, motor hotels, airport hotels etc. The rates of rooms are fixed on ―per
diem‖ basis. Transient hotels such as airport hotels attract its clientele from layover passengers and
crew members of the airlines. Such hotels are situated generally near port of entry i.e. airport or
seaport, or international bus terminal etc. Generally, the length of stay is short i.e. few hours to few
days.

Classification of accommodation on the basis of size:

The hotels are divided into five categories depending upon the number of let table rooms.

SMALL HOTELS :From 1 To 25 Let table

Rooms
MEDIUM HOTELS :From 26 To 100 Let table
Rooms
LARGE HOTELS :From 101 To 300 Let table
Rooms
EXTRA LARGE HOTELS :From 301 To 999 Let table
Rooms
MEGA HOTELS :Above 1000 Let table Rooms
FROM 26 TO100
In India, there is no Mega Hotel, as on today. Las Vegas, the U.S.A. has the maximum number of Mega
Hotels.
 Classification of accommodation on the basis of ownership:
On the basis of ownership and affiliation hotels are classified as under:
 Time share
 Condominium
 Aparthotel

TIME SHARE
This is a new concept in India but is picking up very fast. This is also known as vacation ownership or
‗holiday ownership ‘concept. These properties are mushrooming up in resort areas like hills,
beaches, forests, etc. Time-share properties typically involve individuals who purchase the ownership of
accommodation for a specific week or weeks. The price of the property will depend on the week;
one intends to buy. The guest can choose a peak season, semi peak season or a lean season. The
owner pays a fixed price for certain number of years say 20 to 30 years and has a right to stay at the
hotel during the rented week, he is also required to pay an annual contribution towards the maintenance
of apartment and public areas, electricity, gas, water, safety, insurance, etc. The owner has to pay a
nominal per day rent for the services like telephone, kitchenette, cable, etc. The owner can also rent out
the unit through management. Time Share concept started as early as 1960 by Alexander Knelt, a
German who was the manager of a hotel in Switzerland. The most common Times Share in India are
Mahindra and Mahindra, Nanda Tourist Corporation, Sterling Holiday Resorts, Avalos Resort, etc. The
owners can also exchange their resort with any other resort either directly owned by your company or
through exchange contract signed with any other company! Management by paying, a nominal fee. The
owners are also allowed to exchange the week for which they are booked any other subject to
availability and off-course for some nominal price.

CONDOMINIUM HOTELS
Condominium development involves a joint ownership of a complex. Each owner purchases and has full
benefit of a unit such as a guestroom, suite, apartment
or a villa and shares the cost common to the whole complex such as taxes, maintenance and upkeep of
buildings and grounds, parks, tennis court, swimming pools, provision of services such as security,
letting and management, etc. Each owner can occupy or sell his unit independently but is obliged
under the terms of contract to contribute towards the pool of common facilities and services.
Condominiums have many advantages over simply leased property. In a condominium the capital
appreciates with rising value particularly on coast or lake sides. It relieves the owner of maintenance
and upkeep worries. The owner can enjoy extensive recreational facilities exclusive to the complex.
Condominium management looks after the unit in the absence of the owner and if required, let it to
provide income. In some instances, letting or lease-back conditions may be written into the contract,
particularly where the condominium unit in a complex may be used as a back up to a hotel operation, for
example, to provide additional accommodation for conventions.

APARTOTEL
It is an apartment building also used as a residential hotel. Purchase of the apartment entitles full
services of the hotel and during the period it is not occupied it can be added to the hotel pool for getting
income. The concept was initially developed by Melian Coy of Spain in 1970
 Other Hotels
There are still some types of hotels which cannot be classified under any one of the above categories.
These hotels are listed below.
 Heritage hotels
 Boutique hotels
 Aubree, gastro, herbage
 Casino hotels
 Bed and Breakfast Hotels
 Convention hotels

HERITAGE HOTELS
India is known as a country of Palaces, Castles, Forts, have lies, etc. During pre-partition days India had
many princely states. Each state had its own king and kings had made various palaces for their and
their family members ‘residence. These were not only built in the state capital but also at various
tourist resorts and business hubs. Both domestic and foreign tourists have inclination to visit these old
palaces, forts, etc. The Government of India, to boost up tourism and to preserve the Indian heritage,
has started a scheme, where these old buildings can be converted in to hotels and are christened as
Heritage Hotels. The only condition was that the building has been built prior to 1950 and there should
be no exterior change in the original building plan. The rooms, bathrooms, interior, etc. can be modified
to make it comfortable for the guests. Now the Government of India has modified this rule and now only
the building built prior to 1935 can be converted to heritage hotel. Hotels, which have been classified /
re-classified under Heritage categories, prior to issue of these Guidelines, will continue under Heritage
categories even if they were built between the years 1935-50. Heritage Hotels can be further classified
into three categories: and these are

a) Heritage Grand The buildings which were built prior to 1920 and converted into hotels are termed as
Heritage Grand

b) Heritage Classic: The buildings which were built prior to 1935 and converted into hotels are
termed as Heritage Classic.

c) C)Heritage: The buildings which were built prior to 1950 and converted into hotels are termed as
Heritage.

ALL SUITES
The all-suites concept, a new addition to the hotel industry, developed in the 1980s as a separate
marketing concept, offers guests a wide range of services. These suites provide living room, bedroom,
kitchenette, etc. The guests can cook their own food, but if they so desire they can also order from room
service or can dine at public dining room. They also provide cable television, channel music, pick up
and drop from and to airport/railway station.

BOUTIQUE HOTELS
These are very small and very expensive hotels and mainly cater for elite class. The staff of these hotels
is well qualified, experienced and is specialized in courteous service. Though the hotel is small but still it
 has more number of restaurants. Each restaurant is decorated keeping in view a theme and the food
served, the uniform of the staff, the menu, even the way of welcoming the guest commemorates with the
theme.
a) Heritage Grand The buildings which were built prior to 1920 and converted into hotels are termed as
Heritage Grand

b) Heritage Classic: The buildings which were built prior to 1935 and converted into hotels are
termed as Heritage Classic.

c) C)Heritage: The buildings which were built prior to 1950 and converted into hotels are termed as
Heritage.

ALL SUITES
The all-suites concept, a new addition to the hotel industry, developed in the 1980s as a separate
marketing concept, offers guests a wide range of services. These suites provide living room, bedroom,
kitchenette, etc. The guests can cook their own food, but if they so desire they can also order from room
service or can dine at public dining room. They also provide cable television, channel music, pick up
and drop from and to airport/railway station.

BOUTIQUE HOTELS
These are very small and very expensive hotels and mainly cater for elite class. The staff of these hotels
is well qualified, experienced and is specialized in courteous service. Though the hotel is small but still it
has more number of restaurants. Each restaurant is decorated keeping in view a theme and the food
served, the uniform of the staff, the menu, even the way of welcoming the guest commemorates with the
theme.

AUBERGE, GASTHOF, HERBERGE

These are the counterpart of inn in various countries. They represent a smaller unit which may have
complimentary bar, restaurant and bedrooms for travelers. Here emphasis is given to eating and
drinking facilities.

CASINO HOTELS
Casinos mean gambling houses. These hotels are mainly patronized by those guests who would
like to spend most of their time at gambling - casinos. Since the gambling in India is not allowed
so the casino hotels or casinos do not exist here. Normally tourists go to Kathmandu, Nepal to
get the feeling of casinos. Las Vegas-Nevada, in U.S.A. is the most known city in the world for
casino hotels. In these hotels, the guests are entertained by the best artistes of the world and
one can enjoy the best of the food and drinks but of-course at a

BED AND BREAKFAST HOTEL

These hotels are more common in Europe. Practically all the hotels offer accommodation on bed and
breakfast basis, the breakfast served may be from a simple continental breakfast to elaborate inclusive
of eggs to order, fresh fruits. fresh juices, cereals, cold cuts, yoghurt, breakfast rolls, cheese platter,
preserves, butter, tea, coffee, chocolate, etc. Usually an elaborate buffet is spread and the guest is free
to eat as much as he desires.
 educate the general public or a special type of people regarding your industry. These conventions are
attended by as many as 1,000 to 5,000 persons. In India when a convention IS held than the
guests have to be accommodated in various hotels. A convention hotel should have a minimum of 2000
rooms with a very large convention halt to accommodate 3,000 to 5,000 persons. The convention hall
must have around 50,000 square feet or more of exhibit halls along with ball rooms, meeting rooms. The
banquet hall should be large enough to arrange a buffet for large number of guests. For conventions
rooms as well as convention hall, exhibition halls. Etc. is booked two to ten years in advance
 Classification of accommodation on the basis of stars:

This is a customary in these days for hotels to get themselves graded. The star
grading is given depending upon the amenities, the hotel is providing or will be providing. Just by
knowing the grading of the hotel the guest can come to know about the facilities, comforts, etc. the hotel
is offering and can even has a rough idea that how much will be the tariff. In India hotels are classified
by HRACC and are graded from one to five-star and five-star deluxe and heritage hotels. Like this in
other countries also hotels are graded but these are not awarded stars. In Europe the Automobile
Association inspects the hotels and offer AA grade to the best of the hotel ‗AA Rosette ‘is offered to the
restaurant owners or to the restaurant/food of the hotels. If three Rosettes are awarded to the
restaurant that means the food served is of the best standard. Two Rosettes and one Rosette is allotted
to the restaurant/food of the less standard comparatively.

1. HERITAGE HOTELS: HERITAGE GRAND, HERITAGE CLASSIC AND HERITAGE.

The Hotel and Restaurant Approval and Classification Committee (HRACC) inspect and assess the
hotels based on facilities (amenities) and services offered. Project approvals are also given in all the
above mentioned categories at the project implementation stage as well. Classified hotels/approved
projects are eligible for various concessions and facilities that are announced by the Government from
time to time besides, getting worldwide publicity through the India tourism Offices located in India and
abroad.

For the classification and project approvals in the five star deluxe, five star, four star, and all the three
heritage categories the application in a prescribed format with requisite fees should be send to

Member Secretary (HRACC) and Restaurants Division, Department of Tourism, Government of India,
C- 1, Hutments, Dalhousie Road, New Delhi 110001

Whereas for the project approvals in the three star, two star and one- s t a r category the application in
a prescribed format with requisite fees should be send to the Regional Director, India – tourism Office.
The general features facilities and services expected of hotels in the different star Categories are
broadly described below.

Features, Facilities and Services of Five-Star Categories

Generally, the locality, including the immediate approach and environs should be suitable for a luxury
hotel of this category, and there should be adequate parking space for cars. The front elevation,
architectural features and general construction of the hotel building should have the distinctive qualities
of a luxury hotel of this category. The hotels should have at least 25 let table rooms, all with attached
bathrooms with long baths or the most modern shower chambers. All public rooms and private rooms
should be fully Air-conditioned and should be well equipped with superior quality carpets, curtains,
furniture, fittings, etc. in good taste. There should be an adequate number of efficient lifts in the building
of more than two stories (including the ground floor) with 24- h o u r service. It would be advisable
to employ the services of professionally qualified and experienced interior designers of repute for this
purpose. There should be a well- appointed lobby and ladies and gentlemen ‘s cloakroom equipped with
fittings and furniture of the highest standard.
The facilities provided in the five star hotels should be of high standard for example, a reception, cash
and information counter should be attended by highly qualified, trained and professional personnel
and conference facilities in the form of one or more of the conference rooms, banquet halls and private
dining rooms. There should be a telephone in each room and telephone for the use of guests and
visitors and provision for a radio or relayed music in each room. There should be a well-equipped and
well-furnished dining room/restaurant on the premises and wherever permissible by law, there should be
an elegant, well equipped bar/permit room. There should be book stall, a beauty parlor; a barber shop,
recognized travel agency, money changing and safe deposit facilities, left luggage room, a florist and a
shop for toilet requisites and medicines on the premises. The pantry and cold storage should be
professionally designed to ensure efficiency of operation and should be well equipped.

Apart from the facilities the service offered should be of international level. The availability of Multi
cuisine with their specialty restaurant should be of high quality standard. There should be professionally
qualified, extremely trained, experienced, efficient and well-mannered staff in smart, with clean uniforms
and the staff who is in direct contact with the guest should be well versed with English and local
language. The supervisory and senior staff should be fluent with English language and at any moment
of duty at least one person should be present with knowledge of foreign language. The services of the
reception, information and telephones should be rounds o ‘clock. The hotel should also provide a valet
service for laundering and dry cleaning of the guest cloths. The standard of Housekeeping department
should of highest possible standard with sufficient supply of linen, blankets, towels, etc. which should be
of the highest quality available at the hotel. Each guest room should be provided with a good

Facilities such as round o ‘clock reception and information counter attended by qualified and
experienced staff and a bookstall, recognized travel agency, money changing and safe deposit facilities
on the premises. There should be a telephone in each room (except in seasonal hotels where there
should be a call bell in each room and a telephone on each floor for the use of hotel guest ‘s) and a
telephone for the use of guests and visitors to the hotel. There should be a well-equipped and well-
maintained air-conditioned dining room/restaurant and wherever permissible by law, there should be a
bar / permit room. The kitchen, pantry and cold storage should be clean and hygienic.

vacuum jug/thermos flask with ice cold, boiled drinking water except where centrally chilled purified
drinking water is provided. Facilities for dancing, orchestra should be provided at the restaurant/dining
room.

Features, Facilities and Services of Four-Star Categories

Generally, the frontage, architectural features and general construction of the building should be
distinctive and the locality including the immediate approach and the environment should be suitable for
a hotel of this category. The hotels should have at least 25 let table rooms all with attached bathrooms,
and at least 50% of the bathrooms should have long baths or the most modern shower chambers, with
24 hours’ service of hot and cold running water. There should be adequate parking facilities for cars. All
public rooms and private rooms should be fully air-conditioning and should be well furnished with
carpets, curtains, furniture, fittings etc. in good taste. It would be advisable to employ the services of
professionally qualified and experienced interior designer of reputes for this purpose. There should be
an adequate number of high-quality lifts in buildings of more than two stories (including the ground
floor). There should be a well- furnished lobby and ladies and gentlemen cloak equipped with fittings of
a standard befitting a hotel of this category.

The facilities such as reception, cash and information counter should be attended by skilled and
experienced personnel. There should be a book stall, recognized travel agency, money changing and
safe-deposit facilities and a left luggage room on the premises. There should be telephone in each
room and telephone for the use of guest and visitors and provision for a radio or relayed music in
each room. There should be a well-equipped, well-furnished and well-maintained dining room /
restaurant on the premises and wherever permissible by law, there should be an elegant, well equipped
bar I permit room. The kitchen, pantry, cold storage should be professionally
designed to ensure efficiency of operation and should be well equipped.

Features, Facilities and Services of Three - Star Categories

The architectural features and general construction of the building should be of a very good standard
and the locality, including the immediate approach and
environment should be suitable for a very good hotel and there should be adequate parking facilities for
cars. The hotel should have at least 20 let table rooms, all with attached bath rooms with bath tubs and /
or showers and should be modern in design and equipped with fittings of a good standard with hot and
cold running water. At least 50% of the rooms should be Air-conditioned and the furniture and
furnishings such as carpets, curtains, etc. should be of a very good standard and design. There should
be adequate number of lifts in buildings with more than two stories (including the ground floor). There
should be a well- furnished lounge and separate ladies and gentlemen ‘s cloak rooms equipped with
fittings of a good standard.

A hotel should offer services of both international and Indian cuisine and food and beverage service
should be of the highest standards. There should be professionally qualified, highly trained,
experienced, efficient and courteous staff in smart, clean uniform and the staff coming in contact with
the guest should possess good knowledge of English. The supervisory and senior staff should be fluent
with English language and at any moment of duty at least one person should be present with knowledge
of foreign language. There should be 24-hour service for reception, information and telephones. The
hotel should also provide a valet service for laundering and dry cleaning of the guest cloths.
Housekeeping at the hotel should be of the highest possible standard and there should be plentiful
supply of linen, blankets, towels etc. which should be of the highest quality available. Similarly, the
crockery, cutlery and glassware should be of the highest quality available. Each bedroom should be
provided with a vacuum jug / flask with ice cold, boiled drinking water. There should be a special
restaurant / dining room where facilities for dancing, orchestra are provided.

Features, Facilities and Services of Two - Star Categories

Generally, the building should be well constructed and the locality and environments including the
approach should be suitable for a good hotel. The hotel should have at least 10 let table rooms of which
at least 75% should have attached bathrooms with showers and a bathroom for every four of the
remaining rooms with modern sanitation and running cold water with adequate supply of hot water, soap
and toilet paper. 25% of the rooms should be air-conditioned (except where there should be heating
arrangement in all the rooms) and all rooms must be properly ventilated clean and comfortable with all
the necessary items of furniture. The lounge should be well furnished.

There should be facilities of reception counter with a telephone. There should be a telephone or call
bell in each room and there should be a telephone on each
floor unless each room has a separate telephone. There should be a well- maintained and well
equipped dining room / restaurant servicing good clean wholesome food and a clean, hygienic and well-
equipped kitchen and pantry. There should be service of an experience, courteous and efficient staff in
smart and clean uniforms. The supervisory staff coming in contact with guest should understand
English. The hotel should provide provision for laundry and dry cleaning services. Housekeeping at the
hotel should be of a good standard and clean and good quality linen, blankets towels etc. should be
provided. Similarly, crockery, cutlery and glassware should be of good quality.
Features, Facilities and Services of One - Star Categories
The general construction of the building should be good and locality and environs, including immediate
approach should be suitable. The hotel should have at least 10 let table rooms of which at least 25%
should have attached bathrooms with a bathroom for every four of the remaining rooms. At least 25%
of the bathrooms should have western style W.C.s. All bathrooms should have modern sanitation and
running cold water with adequate supply of hot water, soap and toilet paper. The rooms should be
properly ventilated and should have clean and comfortable bed and furniture.

There should be a facility of reception counter with a telephone and a telephone for the use of guests
and visitors. There should be a clean and moderately well-equipped dining room/restaurant servicing
clean wholesome food, and there should be clean, well equipped kitchen and pantry.

The service of an experience, courteous and efficient staff in smart and clean uniforms and the senior
staff coming in contact with guests should possess a working knowledge of English. Housekeeping at
the hotel should be of a good standard and clean and good quality linen, blankets, towel, etc. should be
supplied. Similarly, crockery, cutlery and glassware should be of good quality.

Supplementary unites:

Youth hotels:
a place where people, especially young people,can stay cheaply for short periods when they
are travelling. Young people must take on responsibilities in the youth hostel, and the structure and
nature of the hostel enforces that notion. WdxtsZ3DR4The police will not interfere with people going
from youth hostel to youth hostel or bothy on a normal footpath. Inside it is rather like being inside a
room at a youth hostel.
They might, perhaps, convert it into a youth hostel. Should we not go in for a much
bigger youth hostel movement without worrying whether private enterprise is going to be hurt?
It has three hotels, a large youth hostel and various boarding houses and farms which take in visitors.
Young people must take on responsibilities in the youth hostel, and the structure and nature of the
hostel enforces that notion. The youth hostel in a rural area may be in a similar case. Next door to it,
cheek by jowl with it, is a youth hostel. Tourists, whether home-grown or from overseas, can opt for the
height of luxury or for the backpack and the youth hostel.
Over 100 houses are involved, two large lodges, an enterprising boat building industry, a farm,
a youth hostel, and four shops.
The county education committee has recently opened a large house as a youth hostel, housing lively
and adventurous young people.
I hope that the great organisation for hiking, the youth hostel organisation, will not be left out.
The obvious example is where it is proposed that there should be a betting office next door, for example,
to a youth hostel or a chapel.
This accommodation is of two sorts: accommodation of the youth hostel type, for young ramblers, and
accommodation of a rather more comfortable nature for family parties and more elderly people.
It has several hotels, a pharmacy, shops and galleries, and a youth hostel.

Old age homes:

 means an organisation which operates as an old age home used for the
accommodation of retired people and which has applied for and been registered as old age home
with the Department of Social Development, carries a certificate of registration as a Non-
Profit Organisation and has inter alia indicated by affidavit (which need to be updated
and submitted on an annual basis) how many people it houses. This will only be applicable
to organisations that do not form part of the Domestic Cluster category. If you wonder how old age
homes will help your loved ones, you need to understand that they cannot live without care and support
even if they are physically healthy. They might have difficulty getting up from bed or finding the
bathroom. They might forget to eat regularly or feed themselves, which can lead to problems like
malnutrition. These homes have professionally trained staff who will take care of all their necessities and
make sure that they live a comfortable life till their last days. You will also be provided with regular
updates about their health and well-being.

The only drawback of these homes is that they are expensive and can be beyond poor or middle-class
families’ means. So if you want to give your loved ones the best care then you need to check out various
options before finalizing one for them. All types of facilities should also meet the required standard set
by the government.

Caravan and Camping site:

A caravan is a vehicle without an engine that can be pulled by a car or van. It

contains beds and cooking equipment so that people can live or spend their holidays in it.

A campsite, also known as a campground or camping pitch, is a place used for overnight stay in an
outdoor area. In British English, a campsite is an area, usually divided into a number of pitches, where
people can camp overnight using tents, campervans or caravans; this British English use of the word is
synonymous with the US English expression campground. In American English, the
term campsite generally means an area where an individual, family, group, or military unit can pitch a
tent or park a camper; a campground may contain many campsites.