ITOM Network Operations Management Full

ITOM
Version : Network_Operations_Management
PDF Generated on : 20/02/2023 16:20:34

ITOM Network Operations Management
Table of Contents
Table of Contents 2
Overview 3
What's New 9
Use Cases 22
Videos 28
Discussions 29
Idea Exchange 30
Documentation 31
Blogs 32
This PDF was generated on 20/02/2023 16:20:34 for your convenience. For the latest documentation, always see
https://docs.microfocus.com. Page 2
Overview
Manage, automate, and ensure compliance for physical, virtual, and software-
defined networks.
Network Operations Management (NOM) provides market-leading

management for enterprise networks, integrating capabilities to monitor fault,
performance, configuration, and compliance of physical, virtual, wireless, and
software-defined network (SDN) infrastructure. NOM also has the broadest and
deepest multi-vendor support beyond simple SNMP and ICMP monitoring,
supporting more than 200 vendors and 3,400 devices including physical,
virtual, Cisco ACI, VMware, NSX, Viptela, and Cisco wireless. Network
Operations Management scales up to 80,000 discovered nodes, including up
to 1,000,000 discovered interfaces per global domain.
Figure 1: Performance Troubleshooting
Figure 2: OPTIC Reporting
User Interfaces
Diagnostic Analytics overlays real-time network configuration change
events on network performance graphs to correlate and reduce
troubleshooting time via enhanced visual inspection for interfaces,
memory, buffers, and other metrics.
OPTIC Dashboarding provides delivery of executive and operational
dashboards with out-of-the-box content and configurable content. The
provided content includes Network Overview Dashboards which provide
real-time views for executives into network bandwidth, performance, and
change frequency to understand operational performance and business
impact. Network Risk Dashboards provide real-time views for executives
of incidents, security vulnerabilities, and compliance for risk assessment.
OPTIC Reporting provides out-of-the-box performance reports
presenting users with historical data for troubleshooting and capacity
management in a variety of report formats such as Top N, Heat,
Headline, Peak Period, Forecast and Executive reports that can be
scheduled, saved or emailed.
Performance Troubleshooting displays dashboards of historical
performance data from the OPTIC Data Lake in a user-configurable
interface which can be launched from the context of monitored network
infrastructure or detected incidents.
Monitoring, Troubleshooting, and Backup

Discovery, topology mapping, and real-time monitoring for
change of network topology, component and interface health (i.e. fault
and availability), and configuration changes to make the current state of
the network at any moment available for alerting, troubleshooting
insights, and root cause analysis. Operators are alerted to configuration
change events as well as network performance issues related to interface
and device resources before network performance or function degrades.
Heterogeneous device support is provided frequently across various
types of network infrastructure including software-defined networking
(SDN), traditional, virtual, and wireless. More than 200 vendors and 3,400
devices and growing are supported as well to ensure the fullest
manageability from a single network management platform.
Causal analysis provided out of the box, quickly assesses the root
causes of network faults, reducing the volume of incidents up to 50%.
Troubleshooting provides various capabilities to help to quickly
troubleshoot network issues in a secure and traceable manner. These
capabilities include proxy keystroke logging of controlled CLI access to
network devices, diagnostic automation for retrieval of custom data, real-
time graphing of performance data, and various dashboards.
Network Quality and Traffic Analysis

Network quality of service performance monitoring alerts operators
to network quality conditions that may impact meeting SLAs such as
excessive latency, packet loss, and jitter for business services such as IP
telephony and other network quality sensitive applications. This
monitoring provides increased visibility into the performance impacts on
the network helping to resolve performance-related issues faster.
Intelligent Response Agent (IRA) provides the ability to monitor
network quality conditions from the perspective of compute systems
where the agent is deployed. This provides additional visibility to the end
points of business application communications on the network including
in cloud and virtualized environments.
Application and network traffic performance monitoring displays
traffic patterns and distribution of applications across the network. It also
provides insight into top applications consuming bandwidth. This
monitoring provides increased visibility into the performance impacts on
the network helping to resolve performance-related issues faster.
Configuration and Software Automation

Change Plans to automate configuration change with rollback with
unique “Change Plans” automation process to orchestrate mass
configuration deployments including automated validation of pre- and
post-change requirements. Includes automated rollback if post-change
requirements are not satisfied, reducing delivery errors.
Update Device Software to quickly deploy network infrastructure

operating systems updates in mass as part of best practices, or in
response to security issues to reduce risk.
Network Services Monitoring

Multi-Protocol Label Switching (MPLS) monitors MPLS provider links
and integrates with QoS and multicast monitored data to provide site-to-
site connectivity status in the context of the full network environment
and help reduce troubleshooting time.
IP Telephony monitors the health, availability, usage, utilization, and
quality of experience of the voice network components. This monitoring
provides related performance data in the context of the full network
environment to help reduce troubleshooting time.
IP Multicast monitors multicast services and provides fault alerts to
operators as well as a graphical representation of the multicast flows.
This data is provided in the context of the full network environment to
help reduce troubleshooting time.
Orchestration
IT process orchestration engine executes defined workflows of
automated tasks reducing error and time for IT operations. These
workflows can be triggered by detected network monitoring incidents,
compliance violations, or scheduled automation tasks.
IT process orchestration authoring enables central IT define the
combination of multiple discrete automated tasks into an overall
repeatable process workflow relevant to their needs and environment.
These defined workflows are then executed by the IT process
orchestration engine.
Out-of-the-box orchestration content provides a maintained library
of 8000+ operations workflows, 300+ application components, and 80+
integrations helping users to quickly author new workflows.
Network Compliance Management

Compliance policy authoring provides a simple user experience to
define detailed auditing policies to report accurate and up to date
compliance state against internal and external standards and
requirements.
Security and compliance content provides importable compliance
policy content based on device vendor vulnerability notices and
government or industry best practices for network management. This
content helps reduce the time to detect security risks.
Compliance auditing and auto-remediation tracks the state of
compliance and can remediate across 3 dimensions of device data
including configurations, running state, and OS version, along with a
variety of other device attributes, to control risk.

Compliance reports include best practice standards such as from
Information Technology Infrastructure Library (ITIL), Payment Card
Industry (PCI) Data Security Standard, Health Insurance Portability and
Accountability Act (HIPAA), Sarbanes-Oxley Act (SOX), and Gramm-Leach-
Bliley Act. These reports provide users data available within NOM to help
apply these best practices as part of their IT processes in their network
environments.
Network Operations Management is available in three editions with the

following features:
Feature Express Premium Ultimate
User Interfaces
Diagnostic Analytics ✔ ✔ ✔
OPTIC Dashboarding ✔ ✔ ✔
OPTIC Reporting ✔ ✔ ✔
Performance Troubleshooting ✔ ✔ ✔
Monitoring, Troubleshooting, and Backup
Discovery, topology mapping, and real-time
✔ ✔ ✔
monitoring for change
Heterogeneous device support ✔ ✔ ✔
Causal analysis ✔ ✔ ✔
Troubleshooting ✔ ✔ ✔
Network Quality and Traffic Analysis
Network quality of service (QoS)
✔ ✔
performance monitoring
Intelligent Response Agent (IRA) ✔ ✔
Application and network traffic performance
✔ ✔
monitoring
Configuration and Software Automation
Change Plans ✔ ✔
Update Device Software ✔ ✔
Network Services Monitoring
Multi-Protocol Label Switching ✔
IP Telephony ✔
IP Multicast ✔
Orchestration
IT process orchestration engine ✔
IT process orchestration authoring ✔
Out-of-the-box orchestration content ✔
Network Compliance Management

Compliance policy authoring ✔
Security and compliance content ✔
Compliance auditing and auto-remediation ✔
Compliance reports ✔
What's New
Network Operations Management (NOM) follows the principles of Agile
Development and releases customer-centered innovation every six months.
Check back to see new enhancements and please provide us feedback on
what you'd like to see in future releases through our Idea Exchange.
Overview - What’s New for Network Operations

Management products
Network Operations Management continues to evolve to meet the ongoing
challenges of enterprise network management. For users of Network Node
Manager i (NNMi) and Network Automation (NA), these are the key
considerations around why to upgrade to Network Operations Management.
Included below are the important value adds for NOM, NNMi, and NA for the
last 2 years.
Network Operations Management (NOM)
Reduced time to resolve network problems using the new Incident

Troubleshooting workflow
Efficiently identify, troubleshoot, and remediate network issues with
new modern user experience
Unifies incident information, detailed performance troubleshooting
data, and change data for configurations and running state
diagnostics all in a single operational dashboard
Speeds root cause determination with new baseline, configuration
change, and running state diagnostic overlays on performance
graphs in both Performance Troubleshooter and Incident
Troubleshooting dashboards
Drives faster problem isolation and relationship understanding with
new layer 3 network path views showing other nodes of interest
along a path from a user-defined source and destination nodes or
interfaces
Reduces troubleshooting time with default performance metrics
shown for a given incident type
Expands the use and benefits of the Performance Troubleshooter
user experience to Incident Troubleshooting and the context of open
incidents
Deploy automated Change Plans directly from the Incident
Troubleshooting workflow once the root cause has been identified to
remediate the problem
Reduced cost of ownership with a containerized architecture
Support for containerized deployments of NOM Express up to 30,000
node scale
Lowers cost of ownership with deployments of available NOM
containers on-premises leveraging a customer-deployed Red Hat
OpenShift Kubernetes environment, or cloud-based deployment
options on Amazon Web Services or Microsoft Azure

Lower cost of ownership using a single Kubernetes cluster to deploy
both NOM Express and Operations Bridge containers instead of
multiple Kubernetes clusters
Reduces time to repair by providing containerized NOM Express
network events and topology to containerized Operations Bridge for
service health root cause analytics across network, system, and
application domains
Reduced time to repair by monitoring for change – Network management
teams have traditionally monitored for network health, specifically
availability, fault, and performance. However, as experienced by most
teams, change in the network is often associated with unintended
consequences including downtime. The concept of monitoring for change
is inherent in Network Operations Management with change indicators
delivered in performance graphs that speeds troubleshooting. Visibility
of such change data enables network management teams to more
quickly determine the root cause of network issues and to know
what changes may be needed to bring back a desired state. This change
overlay capability is included with a NOM license in NNMi dashboards,
Performance Troubleshooter, and Incident Troubleshooting.
Restructure and/or reduce costs with new license options – with Network
Operations Management, you have new opportunities to reduce costs:
NOM Endpoint Node licensing provides monitoring
of server operating system instances/VMs, ping-only nodes,
vSwitches, and IP Phones using only 1/10 of a unit license each
Subscription-based NOM licensing instead of perpetual license
leverages operating expense budgets, simplifies invoicing, and
provides predictable and consistent costs
Benefits from all recent innovations and enhancements noted below for
NNMi and Network Automation
Network Node Manager i (also included in NOM)
New reporting and data visualization options with the OPTIC Data Lake
replacing the Network Performance Server (NPS) in the deployment
architecture:
Support for NNMi, all smart plugin data except non-Cisco IP
Telephony data
Supports NNMi dashboards and analysis panes
Out-of-the-box BVD reports replace equivalent NPS reports
Tool for optional data migration from NPS to OPTIC Data Lake
available
Ingestion scale up to 80,000 nodes and 10 million traffic flows per
minute
Direct and documented access to OPTIC Data Lake
Reports can be built using BVD or customer provided reporting or
business intelligence tools with examples in this whitepaper
More comprehensive data exploration and visualization
with Performance Troubleshooter
Improved responsiveness for reporting and visualization of
performance data versus NPS
NNMi deployment can share OPTIC Data Lake with Network

Automation and Operations Bridge, reducing required architecture
and enabling cross-domain reporting
Containerized deployment on-premises or with Amazon Web
Services or Microsoft Azure
Built-in high availability
Centralization of IT Operations data
NOM OPTIC Reporting is now also available on Software-as-a-Service,
for 10K node scale and includes BVD and Performance
Troubleshooter hosted in SaaS and support for integrtation with
Tableau and PowerBI. This SaaS offering is an optional add-on to
Network Node Manager i, Network Automation, and/or Network
Operations Management.
Reduce performance issue resolution times with Performance
Troubleshooter. This capability provides a modern HTML-based custom
dashboarding user interface to explore historical performance data stored
in the OPTIC Data Lake, launched from the context of a monitored object
or incident from NNMi.
Expand your monitoring capabilities and device coverage and visibility
using REST APIs for device communications, including with Cisco Meraki,
and F5 load balancers.
Variety of functional and security related enhancements requested by
customers including:
Ability to configure ICMP fault monitoring for dual stack interfaces
(i.e. IPv4 or IPv6 or both)
Configurable attribute mapping when integrating with Micro Focus
UCMDB
Configurable CI typing for UCMDB integration (i.e. strong typing)
Enhanced layer 2 connection discovery protocol support
Increased NNMi/BVD/Performance Troubleshooting concurrent users
to 100
Support for latest Operating Systems (Microsoft Windows Server
2019, Red Hat Linux 8.x, Oracle Linux 8.x), Databases (Oracle 19c),
and Web Browsers (Microsoft Edge)
Enhanced SNMP v3 engine to support HMAC-SHA-2 authentication
protocol
NNM iSPI Performance for Traffic support for the NetStream IP Flow
export format
Ability to configure NNMi to sync all the event lifecycle state changes
from Operations Bridge Manager to NNMi
Reduce cost of ownership with cloud-based installation options including
support for NNMi deployments on Amazon Web Services and Microsoft
Azure.
Network Automation (also included in NOM)
Drive better configuration management with Ansible content integration –

In many organizations, the Ansible Engine open-source application has
become the de facto standard for configuration management. Integration
between Network Automation and Ansible allows engineers and operators
to use enterprise capabilities of NA while utilizing Ansible as a scripting
language and leveraging the community content available for Ansible to

enable configuration management. NA complements Ansible with
enterprise capabilities including scale, inventory, credentials
management, pre and post change conditional checking, configuration
change detection, compliance, & audit reporting.
Reduce time to value using new HTTPS wrapper API for automating
Network Automation functionality using a simple JSON input/output
format, similar to REST.
New reporting options with the OPTIC Data Lake:
Longer term data storage and trending of Network Automation data
Reports can be built using BVD or customer provided reporting or
business intelligence tools with examples in this whitepaper
NA deployment can share OPTIC Data Lake with NNMi and with
Operations Bridge, reducing required architecture and enabling
cross-domain reporting
NOM OPTIC Reporting is now also available on Software-as-a-Service,
for 10K node scale and includes BVD and Performance
Troubleshooter hosted in SaaS and support for integrtation with
Tableau and PowerBI. This SaaS offering is an optional add-on to
Network Node Manager i, Network Automation, and/or Network
Operations Management.
Variety of functional and security related enhancements requested by
customers including:
Support for user-defined and system variables as inputs for NA
Diagnostic tasks
Support for latest Operating Systems (Microsoft Windows Server
2019, Red Hat Linux 8.x, Oracle Linux 8.x), Databases (Oracle 19c,
Microsoft SQL Server 2019, PostgreSQL v12.8 or later minor), and
Web Browsers (Microsoft Edge)
Support for NA Satellites running on RedHat and Oracle Enterprise
Linux 8.x and SUSE Linux 12
Support for NA Satellites to be installed as non-root
Updated certificate store with support for Public-Key Cryptography
Standards 12 (PKCS#12)
Ability to import SNMPv3 credentials
Reduce cost of ownership with cloud-based installation options including
support for Network Automation deployments on Amazon Web Services
and Microsoft Azure.
Further below are the key new capabilities in NOM by version:
2022.05 Release
Enhancements to Incident and Performance Troubleshooter workflows
further reduce time to resolve network problems
View performance data in the most usable formats using new chart types
such as TopN, Tables, and Pie chart.
Consolidate performance data using new group by and aggregation
options such as average, sum, max, min, percentile, and Template
Percentile.
View traffic flow data in Performance Troubleshooter and the Incident
Troubleshooting workflow. The addition of traffic flow data completes the
visibility of OPTIC Data Lake performance metrics in the new user
interface for troubleshooting performance and incidents.
View other nodes of interest along a path with a user defined source and
destination interface when troubleshooting specific layer 3 paths.
Deploy automated Change Plans directly from the Incident
Troubleshooting workflow once the root cause has been identified.
Modernized architecture and reduced cost of ownership with the OPTIC
Data Lake
Localized reports in Japanese are now available for NNM iSPI for Metrics
(i.e. CPU utilization, interface utilization, etc.), Quality Assurance (i.e.
round trip time, latency, jitter, etc.), and Traffic (i.e. network flow) data.
PDF export and scheduled reporting is now available for BVD reports and
dashboards, as well as Performance Troubleshooter.
CSV export is now available for BVD reports.
NOM OPTIC Reporting is now also available on Software-as-a-Service, for
10K node scale and includes BVD and Performance Troubleshooter hosted
in SaaS and support for integrtation with Tableau and PowerBI. This SaaS
offering is an optional add-on to Network Node Manager i, Network
Automation, and/or Network Operations Management.
Benefits from the OPTIC Data Lake include:
NOM reports can be built using BVD or customer provided reporting
or business intelligence tools with examples in this whitepaper
Mixed-mode NOM deployment can share OPTIC Data Lake with
For complete documentation of this release, see Network Operations

Management 2022.05 documentation.
2021.11 Release
Reduced time to resolve network problems using the new Incident

Troubleshooting workflow
Efficiently identify and troubleshoot network issues with new modern user
experience
Unifies incident information, detailed performance troubleshooting data,
and change data for configurations and running state diagnostics all in a
single operational dashboard
Speeds root cause determination with new baseline, configuration
change, and running state diagnostic overlays on performance graphs in
both Performance Troubleshooting and Incident Troubleshooting
dashboards
Drives faster problem isolation and relationship understanding with new
layer 3 network path views showing other nodes of interest along a path
from a user-defined source and destination
Reduces troubleshooting time with default performance metrics shown
for a given incident type
Expands the use and benefits of the Performance Troubleshooting user
experience to Incident Troubleshooting and the context of open incidents
Containerized architecture reduces cost of ownership and reduces
managed services repair time
Lowers cost of ownership with deployments of containers on-premises

leveraging a customer-deployed OpenShift Kubernetes environment
Increases scale support for containerized deployments of NOM Express up
to 30,000 nodes
Reduces time to repair by providing containerized NOM Express network
events and topology to containerized Operations Bridge for service health
root cause analytics across network, system, and application domains
Modernized architecture and reduced cost of ownership with the OPTIC
Data Lake
Enhances ingestion scale up to 80,000 nodes and 10 million traffic flows

per minute
Speeds time to value with additional out-of-the-box reports for MPLS and
IP Telephony
NOM reports can be built using BVD or customer provided reporting
or business intelligence tools with examples in this whitepaper
Mixed-mode NOM deployment can share OPTIC Data Lake with


2021.08 Release
Containerized Architecture and user experience enhancements for
troubleshooting, reduce cost of ownership and repair time
Lower cost of ownership using a single Kubernetes cluster to deploy both

NOM Express and Operations Bridge containers instead of multiple
Kubernetes clusters
Lower cost of ownership by sharing the OPTIC Data Lake architecture
between containerized NOM Express and Operations Bridge
Reduce time to repair with an improved Performance Troubleshooting
user experience to more quickly customize the troubleshooting
dashboard with metric selection for bulk CIs and an ability to ad-hoc add
new CIs

2021.05 Release
OPTIC Data Lake – Data Acquisition and Reporting (formerly known as
COSO)
Modernize your architecture with the OPTIC Data Lake
Adds support for data from NNM iSPI for IP Telephony, for Cisco.
Includes all collected performance data (excluding non-Cisco IP
Telephony data) that historically has been stored in the Network
Performance Server (NPS). Reduce TCO by replacing NPS with OPTIC
reporting.
A tool for optional data migration from NPS to the OPTIC Data Lake is
available at: https://marketplace.microfocus.com/itom/content/nps-data-
migration-scripts.
Includes Network Automation data that historically had been optionally
stored in Operations Bridge Reporter (OBR). Reduce TCO by replacing
OBR with OPTIC reporting.
Enhanced ingestion scale – 30K nodes and 6M flow records per minute.
Customizable reporting using Business Value Dashboards
Open access to the data lake for 3rd party business intelligence and
reporting tools
Highly available data lake architecture

Lower cost of ownership from the shared deployment of the OPTIC
Data Lake across Micro Focus IT Operations solutions, including
Operations Bridge.
Containerized Architecture and Cloud Deployments
Accelerate your move from on-premises to the cloud
NOM Express can now be deployed as containers either on-premises or on

Amazon Web Services or Microsoft Azure utilizing their respective
Kubernetes services.
OPTIC Reporting, Business Value Dashboards, and Performance
Troubleshooter containers can now be deployed on Amazon Web Services
or Azure utilizing their respective Kubernetes services.
NNMi and NA can now be deployed classically as virtual machines on
Amazon Web Services or Azure.
Device Support
REST-based monitoring for F5, in addition to new device driver packs

regularly updated for monitoring and automation.

2020.11 Release
NOM COSO Reporting
NOM COSO (Collect Once Store Once) Reporting scalability is increased

from 5,000 nodes to 18,000 nodes and adds support for data from NNM
iSPI Performance for Traffic, NNM iSPI for MPLS VPN, and NNM iSPI for IP
Multicast. NOM COSO Reporting is based on the COSO data lake powered
by Vertica.
NOM COSO Reporting includes new out-of-the-box Business Value
Dashboard (BVD) reports regarding automation, compliance, traffic, and
network quality. Users can also use their own business intelligence tools
to create reports.
Performance Troubleshooting can now retrieve data from COSO, in
addition to NNMi Network Performance Server (NPS). This capability
provides an HTML-based custom dashboarding user interface to explore
historical performance data launched from the context of a monitored
object or incident from NNMi and replaces the older flash-based
capability. The Performance Troubleshooting user interface is based on
containerized services. The containerized services are integrated with a
non-containerized deployment of NNMi or NOM (i.e. in mixed mode).
Device Support
Fault monitoring for Cisco Meraki, in addition to new device driver packs
regularly updated for monitoring and automation.
User Interfaces
New embedded HTML SSH client for automation proxy access. This
replaces the embedded java applet based client from older releases.

2020.08 Release
Performance Troubleshooting and NOM COSO Reporting
NOM 2020.08 introduces production-ready reporting capabilities and content

based on the Collect Once Store Once (COSO) data lake powered by Vertica.
NOM COSO reports can be created using either Business Value Dashboards
(BVD) or customer provided business intelligence tools. Additionally, COSO
data can be used to visualize network performance data and issues in the
NNMi user interface via analysis panes and builtin dashboards. This release
also includes an updated Performance Troubleshooting capability. This
capability provides an HTML-based custom dashboarding user interface to
explore historical performance data currently stored in the NNMi Network
Performance Server (NPS), launched from the context of a monitored object or
incident from NNMi. This functionality replaces the older flash-based
capability which was removed in an earlier release.
Further details of NOM 2020.08 include:
NOM COSO Reporting uses Vertica and containerized COSO and BVD. The
containerized reporting services are integrated with a non-containerized
deployment of NNMi or NA or NOM (i.e. in mixed mode).
NOM COSO Reporting initially supports data from the NNM iSPI
Performance for Metrics, NNM iSPI Performance for Quality Assurance,
and Network Automation. Network automation data initially includes
metadata about users and managed nodes.
The Performance Troubleshooting user interface is based on
containerized services. The containerized services are integrated with a
non-containerized deployment of NNMi or NOM (i.e. in mixed mode).
Performance Troubleshooting is initially driven by data from NPS.

2019.11 Release
COSO Reporting (Limited Availability)
NOM 2019.11 continues to progress towards NOM reporting powered by the

ITOM Reporting Service. This feature progress for NOM and NNMi customers is
for use only by External Review Program participants currently. To join,
please contact your sales team. NOM reporting collects interface and
component health metrics, such as the utilization of CPU, memory, and
interface metrics. This collected data can then be used for reporting via
Business Value Dashboard (BVD) or customer provided BI tools, as well as
alerting and dashboarding in the NNMi UI.
Further details of NOM 2019.11 reporting include:
Raw and summarized forms of collected data are available for

NOM and NNMi customers via out-of-the-box or custom BVD reports and
customer provided BI tools.
Summarized data is available in the NNMi UI via dashboards, analysis
pane views, and performance views.
Performance analytics of deviations from norm of the collected metrics
are also provided for alerting and reporting.
Customers can define their own Business Value Dashboard (BVD) reports,
in addition to out-of-the-box BVD reports including Performance
Overview and Top N reports.
NOM reporting is based on Vertica along with containerized COSO and
BVD. The containerized reporting services are integrated with a non-
containerized deployment of NNMi or NOM (i.e. in mixed mode).

2019.08 Release
NOM 2019.08 adds aggregation of interface and component health data along
with support for custom polled data and out-of-the-box overview reports to the
limited availability NOM Reporting solution. The goal for NOM Reporting once
released beyond limited availability is to leverage the ITOM Collect Once Store
Once (COSO) as a highly scalable data lake architecture that can provide
ITOM-wide analytics, reporting and data exploration, provide open access with
documented API and schema, along with support for 3rd party BI tool
integration (BYOBI). NOM Reporting will provide greater flexibility and speed
in accessing insights about how the network is operating. Additional enterprise
readiness progress towards general availability for NOM on CDF includes
supporting an external Postgres DB.
NOM Reporting and Scalability (Limited Availability – intended for non-

production use only):
Interface Health (IH) and Component Health (CH) data is now aggregated
in COSO providing 1 year of historical data and viewable in the NOM User
Interface at different configurable intervals to facilitate troubleshooting of
network issues and for creating reports in BVD. NOM can display a
relevant set of data faster than NPS, the traditional reporting solution in
NNMi.
Custom polled data by customers can now be collected and pushed to

COSO, allowing greater control of the data customers need to report on.
New Reports for NOM:
New NOM BVD Reports now include: Node Overview Summary, Node
Availability Detail, Node Reachability Detail, Interface Overview Summary
NOM on CDF Enterprise Readiness Progress
External Postgres DB for NOM on CDF is now supported.

2019.05 Release
Incident Management using the new workflow-based UI (Limited
Availability – intended for non-production use only):
NOM 2019.05 adds an incident management workflow to the existing

compliance management workflow in the new user interface for NOM. This
new capability enables a user to easily identify the most urgent open
incidents, troubleshoot the issue efficiently, and initiate an automated
remediation action to correct a configuration all from a single end to end UI.
This capability, that greatly improves mean time to repair and helps prevents
network downtime, includes:
Detailed incident information across the managed infrastructure to

help assess impact and urgency.
An Incident troubleshooting dashboard including default metric
information relevant to the specific incident, with ability to configure
metrics displayed to provide a single actionable dashboard to resolve an
incident efficiently and accelerate mean time to repair.
Configuration and diagnostic change events overlaid on graphs of
troubleshooting metrics to help speed identification of the root cause.
Incident remediation by deploying user-defined Change Plans in
the context of troubleshooting to automate the configuration changes
needed to resolve an incident across groups of nodes.
New REST APIs for the Network Automation and Network Node Manager
i backend to support the NOM UI incident management functionality and
for orchestration use cases.
Bridge Upgrade:
This release provides a direct upgrade path to the 2019.05 classic

releases of NA, NNMi, and NOM from versions 10.1x, 10.2x, 10.3x,
2018.08, and 2018.11.
Save time and skip up to 10 intermediate releases, reduce risk in
upgrading and take advantage of a variety of new features,
enhancements, and quality improvements.

The bridge concept provides greater flexibility when upgrading to prevent
having to upgrade the operating system, database, Network Performance
Server (NPS), NNMi Regional servers, or integrations, including between
NNMi and NA.
Collect Once Store Once (COSO) – (Limited Availability – intended for
non-production use only):
Collect Once Store Once (COSO) offers a big data lake for use in
reporting, data exploration, and reporting, and is available in this release
of NOM.
COSO will eventually replace NPS included in NNMi and NOM. COSO is
used for the new NOM UI, and can also be integrated with Business Value
Dashboards (BVD) and your own business intelligence tools.

2019.02 Release
The 2019.02 release delivers the initial capabilities of the new NOM user
interface and experience, NOM UI. The NOM UI interface is an industry first,
next-generation, customizable, and persona-based experience that unifies
network data from monitoring, automation, compliance, and orchestration into
actionable insights.
The new capabilities of NOM UI focus on reducing the time and effort to
visualize, analyze, and remediate security vulnerabilities, violations of
corporate standards, and non-compliance to industry regulations for the
managed network infrastructure.
These capabilities help you minimize exposure to security risks and

compliance violations:
Focused network node topology map with a combined node status

calculation spanning incident and compliance states to reduce the time
identifying urgent issues to address
Detailed compliance violation information including counts of total nodes
in violation for each compliance rule across the managed infrastructure to
help assess impact and urgency
Consolidated and detailed visibility into all the nodes that are in violation
of a specific compliance rule, including reasons for non-compliance to
efficiently identify an appropriate remediation action
Automated remediation of violations using easily identified user-defined
configuration change plans across the impacted group of nodes
NOM 2019.02 is delivered as a containerized version only. It’s intended for

non-production use only. The NOM UI user experience, Network Node
Manager I (NNMi), Network Automation (NA), and new REST API capabilities
are all included in the containerized architecture to deliver the use case
described above.

Use Cases
Cloud Network Performance Monitoring for workloads
in Amazon AWS
Network Operations Management allows IT to confidently place workloads in
the public cloud by monitoring the performance of the Amazon AWS
availability zones. An Intelligent Response Agent (IRA) is deployed to each
AWS availability zone to measure delay, packet loss, and jitter. If the threshold
limit in response time is achieved, the workload can be placed in the cloud.
The same IRA agent can be used to police the performance of the cloud on an
ongoing basis. Requires Premium Edition.
Troubleshoot software-defined networks alongside

traditional networks through diagnostic analytics
Networks are rapidly evolving and new technologies such as Cisco ACI, Cisco
Viptela, and VMware NSX require new approaches to network management.

NOM uses information gathered from Cisco APIC controllers to provide a highly
accurate and continuously updated SDN topology. The resulting model of
Cisco ACI environments enables advanced root cause analysis, performance
monitoring, troubleshooting, and impact analysis, providing operational
support for service assurance.
NOM’s diagnostic analytics enables customers to rapidly troubleshoot over

50% of network incidents caused by misconfigurations. It provides views of
network configuration change events overlaid on network performance graphs
to correlate and reduce MTTR via visual inspection and right-click access to
details. The 2018.08 release brings even more device metrics to these overlay
views. Requires Express Edition.
NOM automates management of wireless LANs

NOM provides a single solution to manage high-scale multi-vendor wireless
networks. It automates the backup of configuration of the wireless network at
the scale of 100K devices and provides automated OS upgradeability for the
wireless controllers. In addition, NOM tracks the status of APs, resource
utilization, movement, and performs auto-deletion of retired APs. NOM
provides a single solution to manage high-scale multi-vendor wireless
networks. Requires Premium Edition.
Single SecOps view with remediation across SDN,

branch, and wireless networks
NOM’s policy-based compliance audit and remediation capabilities manage
and decrease security and compliance risks. While your own customized
network management tasks can be automated and triggered by detected
monitoring incidents, events, or even compliance violations. Get real-time
views of incidents, security vulnerabilities, and overall network compliance
status with NOM’s Executive Network Risk Dashboards. Requires Ultimate
Edition.
Reduce WAN costs while moving applications to public

cloud
With IT mandates moving on premise applications (consumer and internal IT
applications) to Microsoft Azure Cloud or Office 365, NOM can help to reduce
the WAN costs through NOM's industry-leading traffic performance monitoring
capability. NOM will analyze the incoming and outgoing traffic for those
applications and easily identify under-utilized links. With NOM’s built-in
network configuration automation capability, it redirects selected traffic from

expensive MPLS links to commodity Internet links and helps IT potentially save
millions of dollars. As part of the change-over process, routing, firewall, and
load balancing configurations can also be automated to support migration to
the cloud. Requires Premium Edition.
Secure your network with 3-dimensional compliance

auditing and automated remediation
Three-Dimensional compliance auditing and remediation tracks the
state of compliance and remediate in real-time relative to configurations,
running state, and OS version, together with a variety of other device
attributes to control risk. NOM’s Security and Compliance Content service help
reduce time to detect security risks from either device vendor published
vulnerabilities or network management government or industry best
practices. Requires Ultimate Edition.
Videos
This page is still under development. No published version is available at this
time.
Discussions
time.
Idea Exchange
time.
Documentation
time.
Blogs
time.
© Copyright 2023 Micro Focus or one of its affiliates
For more info, visit docs.microfocus.com

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Network Operations Management (NOM) provides market-leading

Figure 1: Performance Troubleshooting

Figure 2: OPTIC Reporting

Monitoring, Troubleshooting, and Backup

Network Quality and Traffic Analysis

Configuration and Software Automation

Update Device Software to quickly deploy network infrastructure

Network Services Monitoring

Network Compliance Management

variety of other device attributes, to control risk.

Network Operations Management is available in three editions with the

Feature Express Premium Ultimate

Network Compliance Management

Overview - What’s New for Network Operations

Reduced time to resolve network problems using the new Incident

options on Amazon Web Services or Microsoft Azure

NNMi deployment can share OPTIC Data Lake with Network

Drive better configuration management with Ansible content integration –

language and leveraging the community content available for Ansible to

Further below are the key new capabilities in NOM by version:

further reduce time to resolve network problems

For complete documentation of this release, see Network Operations

Reduced time to resolve network problems using the new Incident

Lowers cost of ownership with deployments of containers on-premises

Enhances ingestion scale up to 80,000 nodes and 10 million traffic flows

Services or Microsoft Azure

For complete documentation of this release, see Network Operations

Lower cost of ownership using a single Kubernetes cluster to deploy both

For complete documentation of this release, see Network Operations

Highly available data lake architecture

NOM Express can now be deployed as containers either on-premises or on

REST-based monitoring for F5, in addition to new device driver packs

For complete documentation of this release, see Network Operations

NOM COSO (Collect Once Store Once) Reporting scalability is increased

For complete documentation of this release, see Network Operations

NOM 2020.08 introduces production-ready reporting capabilities and content

Further details of NOM 2020.08 include:

For complete documentation of this release, see Network Operations

NOM 2019.11 continues to progress towards NOM reporting powered by the

Further details of NOM 2019.11 reporting include:

Raw and summarized forms of collected data are available for

For complete documentation of this release, see Network Operations

NOM Reporting and Scalability (Limited Availability – intended for non-

Custom polled data by customers can now be collected and pushed to

External Postgres DB for NOM on CDF is now supported.

For complete documentation of this release, see Network Operations

NOM 2019.05 adds an incident management workflow to the existing

Detailed incident information across the managed infrastructure to

This release provides a direct upgrade path to the 2019.05 classic

enhancements, and quality improvements.

For complete documentation of this release, see Network Operations

These capabilities help you minimize exposure to security risks and

Focused network node topology map with a combined node status

NOM 2019.02 is delivered as a containerized version only. It’s intended for

For complete documentation of this release, see Network Operations

Troubleshoot software-defined networks alongside

Viptela, and VMware NSX require new approaches to network management.