DRS2022 - Bilbao
DRS2022 - Bilbao
DRS2022 - Bilbao
25-6-2022
DRS2022: Bilbao
Dan Lockton
TU Eindhoven, The Netherlands, [email protected]
Sara Lenzi
Center for Design, Northeastern University, [email protected]
Paul Hekkert
TU Delft, The Netherlands, [email protected]
Arlene Oak
University of Alberta, Canada, [email protected]
Juan Sádaba
Universidad del País Vasco, Spain, [email protected]
Part of the Art and Design Commons, Business Commons, Education Commons, and the Social and
Behavioral Sciences Commons
Citation
Lockton, D., Lenzi, S., Hekkert, P., Oak, A., Sádaba, J., and Lloyd, P. (eds.) (2022) DRS2022: Bilbao, 25th
June - 1st July, Bilbao, Spain, Design Research Society. https://doi.org/10.21606/drs.2022.cv001
This Book is brought to you for free and open access by the DRS Conference Volumes at DRS Digital Library. It has
been accepted for inclusion in DRS Conference Volumes by an authorized administrator of DRS Digital Library. For
more information, please contact [email protected].
Editors
Dan Lockton, Sara Lenzi, Paul Hekkert, Arlene Oak, Juan Sádaba, and Peter Lloyd
EDITORS:
DAN LOCKTON
SARA LENZI DESIGN
PAUL HEKKERT
ARLENE OAK RESEARCH
JUAN SÁDABA
PETER LLOYD SOCIETY
Proceedings of DRS2022 Bilbao
Design Research Society International Conference
Bilbao, Spain,
25 June – 1 July 2022
Editors:
Dan Lockton
Sara Lenzi
Paul Hekkert
Arlene Oak
Juan Sádaba
Peter Lloyd
Proceedings of DRS2022 Bilbao
Design Research Society International Conference
25 June – 1 July 2022
Bilbao, Spain
www.drs2022.org
Editors: Dan Lockton, Sara Lenzi, Paul Hekkert, Arlene Oak, Juan Sádaba, Peter Lloyd
ISSN 2398-3132
ISBN 978-1-91229-457-2
Founded in 1966 the Design Research Society (DRS) is a learned society committed to
promoting and developing design research. It is the longest established, multi-disciplinary
worldwide society for the design research community and aims to promote the study of and
research into the process of designing in all its many fields.
Conference Chairs
Sara Lenzi, Bilbao Ekintza
Peter Lloyd, Chair of DRS
Programme Committee
Dan Lockton, TU Eindhoven, The Netherlands (Chair)
Sara Lenzi, Northeastern University, USA
Peter Lloyd, TU Delft, The Netherlands
Arlene Oak, University of Alberta, Canada
Paul Hekkert, TU Delft, The Netherlands
Juan Sádaba, Universidad del País Vasco, Spain
Conversations Committee
Peter Lloyd, TU Delft, The Netherlands (Chair)
Kees Dorst, University of Technology, Sydney
Rebecca Cain, Loughborough University, UK
Stella Boess, TU Delft, The Netherlands
Juan Giuseppe Montalván, Pontificia Universidad Católica de Perú
Workshop Committee
Catalina Cortes Loyola, University Del Desarrollo, Chile (Chair)
Alex Mitxelena, Universidad del País Vasco, Spain
Sara Lenzi, Northeastern University, USA
Natxo Rodriguez, Universidad del País Vasco, Spain
Ganix Lasa, Mondragon University, Spain
Aiur Retegi, Universidad de Deusto, Spain
Adrián Larripa, Universidad de Navarra, Spain
Labs Committee
Juan Sádaba, Universidad del País Vasco, Spain (Chair)
Arlene Oak, University of Alberta, Canada
Sara Lenzi, Northeastern University, USA
Maria Jesús del Blanco, Bilbao Ekintza
Carolina Gutierrez, Bilbao Ekintza
Keynote Debates Committee
Paul Hekkert, TU Delft, The Netherlands (Chair)
Sara Lenzi, Northeastern University, USA
Juan Giuseppe Montalván, Pontificia Universidad Católica de Perú
Juan Sádaba, Universidad del País Vasco, Spain
The following people provided one or more peer reviews for the 588 research papers that were submitted
to DRS2022. Our thanks for your effort and commitment to ensuring the quality of the 317 final papers
that were accepted.
4 Biodesign 15
6 Tangible and embedded objects and practices (TENT SIG & OPEN SIG) 20
11 Healthcare experience 40
13 Design for behaviour change: Taking the long view fast (Behaviour 46
SIG)
23 Culture-sensitive design 81
26 Sustainable design 90
33 Ageing 123
47 AI and the conditions of design: Towards a new set of design ideals 166
49 Creating connections: Social research of, for, and with design 172
the Bilbao region but that also resonated globally; we talked about how to involve local
professionals and organisations in design research; and we talked about how to raise
awareness about the importance of design research. Both the new DRS Labs and the
keynote debates engage directly with these issues. The design of this conference has
been considered from many angles and in its final form we hope that we have struck a
good balance.
A central focus on academic quality in design research remains, with the paper
presentation once again forming the core of the conference. We started in July 2021
with a call for theme tracks, receiving 41 proposals, and selecting 31. Many were
familiar subject areas, but a significant number of new subjects have emerged. It
seems to us that design research is extending further outwards, bringing new
perspectives to disciplines such as anthropology, politics, economics, healthcare, and
others. The field continues to develop its core subject areas, with new methods,
approaches, technologies, and philosophies all evident in these proceedings. Also
emerging is a focus on how to deal with our uncertain futures, for example through
societal transitions, transdisciplinarity, transformations, and pluriversality. The themes
that have emerged for DRS2022 represent a rich snapshot of the current state of the
art in world design research.
The richness of content presented another problem, however. How do we prevent so
many interesting sub-disciplines from fragmenting the field of design research? There
is a real danger that we end up in small, specialised communities of researchers talking
to ourselves. That may be necessary and desirable in some cases, but the risk is that
we lose the shape and understanding of the discipline as a whole. At this point, with
the hoped-for return to (pre-Covid) ‘normality’ imminent we felt that something
different, as a conference format, was needed. Our solution has been to extend the
conference over a longer period of time and have fewer parallel tracks. Previous
conferences have had up to ten parallel tracks with participants effectively
experiencing very different conferences, in terms of content, depending on which
stream of tracks they selected. Taking more time with fewer parallel tracks means that
sessions at DRS2022 may be better attended, with more people exposed to ideas that
they might not have come across with more tracks. Holding the conference over a
longer period of time allows for more coherence, discussion, and learning, while also
creating opportunities for the informal networking where future research partnerships
and initiatives are forged.
Our call for papers resulted in 588 full paper submissions which all received at least
two peer reviews (and with a large proportion receiving three peer reviews, which
helped to further drive-up the quality of final papers). In total 1308 reviews were
written by the international board of reviewers. All authors were able to provide
feedback and rate their peer reviews. An average score of 6/10 (for both accepted and
rejected papers) suggests that reviewing was acceptable, but that more work needs to
2
DRS2022 Editorial
be done in nurturing the reviewer community. Following peer review, 81 papers were
accepted, 236 were provisionally accepted pending revision, and 271 papers were
rejected. At the conclusion of the review process, we accepted 317 papers for
presentation and publication in the DRS Digital Library. This represents an acceptance
rate of 54%. We think this strikes a good balance between publishing high-quality
research and allowing a broad variety of contemporary issues and concerns in design
research to be made available.
3
Dan Lockton, Sara Lenzi, Paul Hekkert, Arlene Oak, Juan Sádaba, Peter Lloyd
Supporting recent developments in the DRS has been our open access Digital Library:
in place since 2020, the Library is now a central hub for disseminating design
research. The Library is also a place where we can connect with and promote other
design research communities. For example, the recent partnership with Nordes (Nordic
Design Research), for example, has made more widely available a high-quality
catalogue of design research.
We hope that DRS2022 will be a celebration of new ideas, of new connections, of
increasing diversity, and of ways of doing things together that many have missed
intensely. We also welcome opportunities for new, hybrid approaches to gathering. We
should certainly look back and celebrate what we have achieved as a discipline but
above all we should look forward to the potential that design research has in helping
us to see older disciplines from new perspectives, to translate concepts and methods
between fields, and to enable technologies to bring people together through new
communicative formats. We hope that the ideas shared and the relationships created
at DRS2022—whether in person, online, or a combination of both—will be powerful
catalysts for design research’s positive contributions to the future.
Acknowledgements
We have many people to thank in making DRS2022 happen. Above all, we have to
thank everyone at Bilbao Ekintza, and especially Carolina Gutiérrez Gabriel, for her
commitment, energy, trust, and professionalism. We have had many meetings, and
grown into a highly effective team. It has been a joy to work together and with the
amazing City of Bilbao. We would also like to thank the University of the Basque
Country and other local universities who provided resources and allowed their staff
to contribute to DRS2022.
We owe a special debt of gratitude to all the Theme Track Chairs who have put so
much time and effort into producing their themes, as well as to the Reviewers who
provided constructive criticism to help develop individual paper. And then, of
course, we thank all the authors themselves who submitted their work for review.
Some have been accepted and some rejected but we hope all have grown from the
experience and will participate in future DRS conferences.
Finally, we should also thank two TU Delft Master’s students: Caroline Häger wrote
her thesis on the design of academic conferences in the future, which provided
valuable inspiration for us as we planned DRS2022 as a hybrid event; and, Lenny
Martinez Dominguez worked countless hours—right up to the last moment—to
format papers for the conference proceedings.
Dan Lockton, Sara Lenzi, Paul Hekkert, Arlene Oak, Juan Sádaba, Peter Lloyd
4
1 Designing with bodily materials
Session chairs
Laura Devendorf, Marie Louise Juul Søndergaard, and Madeline Balaam
Editorial
Marie Louise Juul Søndergaard and Madeline Balaam
https://doi.org/10.21606/drs.2022.1053
Designing hair
Saúl Baeza, Kristina Andersen, Oscar Tomico
ELISAVA Research, Spain; Eindhoven University of Technology, The Netherlands
Hair forms an evolving boundary between the inside and the outside of the body, it is
both separate from us and a part of us. At the same time it is strongly directed by
culture and norms. With this project, we disturb and shift these norms by describing a
set of speculative design explorations on hair. We describe these explorations and
outline the practices and techniques that are emerging. As such this paper constitutes
a report of a set of explorations and points towards the possibility of hair as an arena
for designerly work.
https://doi.org/10.21606/drs.2022.440
5
Designing with chemical haptics
Jasmine Lu
University of Chicago, United States of America
Designers have developed a vast array of rich interactions to stimulate the mind and
body. While much of the focus has been on creating visual systems (such as in VR),
there is increasing interest in developing ways to reproduce touch sensations. This
turn suggests a desire to create interactive experiences that involve our whole bodies
and not solely our visual senses. However, a major part of the human sensorium has
been neglected: our chemosensory systems, the sensory pathways that respond to
chemical stimuli. Chemical receptors exist all throughout our body and are embedded
throughout our skin. In this paper, I discuss my recent explorations in chemosensory
interfaces for the skin and what possibilities it enables for the interaction design
community. I outline my process of designing with these sensations, discuss how the
chemical haptics approach induces uniquely complex sensations, and speculate on
chemosensory design futures.
https://doi.org/10.21606/drs.2022.649
Objects of care
Sasha de Koninck, Laura Devendorf
University of Colorado Boulder, United States of America
This paper describes a workshop activity intended to cultivate attention to bod-ies
and care. Constructed as a card-deck, the “Objects of Care” activity prompts its
players to look more closely at the objects in their lives, notice signs of care in those
objects and re-think their relationships with said objects. We believe the card deck,
based on the interactions we’ve had with it thus far, offers a few insights for prompting
attention to bodily interactions by focusing on the way they manifest in textiles. This
tended to have the effect of prompting people to take time with the old and “gross”
and see them as rich historical artifacts, a kind of archaeology of the body constructed
through the marks and smells it left on textiles.
https://doi.org/10.21606/drs.2022.794
6
2 Ethics as creativity in design
7
Plagiarism or reference? Exploring the detection criteria and
solutions of visual design plagiarism
Shenglan Cui; Fang Liu; Yinman Guo; Wei Wang
Hunan University, China
Visual plagiarism occurs frequently and is often controversial. This paper conducts an
exploratory study to discuss detection criteria and solutions for visual plagiarism.
Since visual design involves many fields, considering the ubiquity and diversity of
posters, we explore plagiarism based on poster design. We summarize the eight main
elements which compose a poster artwork and discuss eight factors that influence
plagiarism evaluation from two aspects of “Evaluation Standard” and “Evaluation
Method.” We discussed possible solutions based on technology and tools to detect
visual plagiarism better and track artwork, supporting a good online design sharing
environment.
https://doi.org/10.21606/drs.2022.776
8
3 Wellbeing, happiness, and health (SIGWELL)
Session chairs
Leandro Tonetto, Rebecca Cain, and Ann Petermans
Editorial
Ann Petermans, Tiiu Poldma, Rebecca Cain, Deger Ozkaramanli-Leerkes, Leandro
Tonetto, Anna Pohlmeyer, Marc Hassenzahl, Matthias Laschke, and Pieter Desmet
https://doi.org/10.21606/drs.2022.1062
9
identifying sensory qualities as requirements to design for the value of compassion; 2)
embedding these requirements in caring and non-caring products. To describe the
design process, we present a student-led case study. Subsequently, we analyse the
results of the study and critically reflect on the different expressions of compassion
and competing values. This paper provides methodological exploration into designing
for values, and practical experimentation on embedding compassion in design. Finally,
it contributes to research on designing compassionate technology for wellbeing and
healthcare.
https://doi.org/10.21606/drs.2022.288
10
receivers' personal and societal levels. It also enhances the receivers' preventive
behavior intention. This experiment revealed an interaction effect between emoji and
information source on preventive behavioral intention, namely that emoji work better
on health information issued by unofficial organizations. The results provide
indications and suggestions for how and when to use emoji effectively to design and
deliver health information.
https://doi.org/10.21606/drs.2022.148
11
designer, who has a background in design research, design management, and interior
design, utilized an evidence-based design framework to integrate the intangible
wellness service provision sequence into the tangible design language. In addition, the
project client, who is familiar with the evidence-based medicine framework,
participated in the programming and schematic design phases of the evidence-based
design framework. As a result, the project designer and client implemented a
medicalized wellness service space that integrates concepts of Hospitality, Hospital,
and Wellness. Consequently, this study discusses a case of demonstrating the value
of design through the integration of results from multi-disciplinary communication and
decision-making processes in the emerging market for wellness services.
https://doi.org/10.21606/drs.2022.309
12
moods and reflecting on them. In this paper, we aim to contribute to this emerging
field. We carried out a three-phase study (i.e., exploratory survey, co-creation, and
testing) with a total of 46 participants to explore preferred ways of mood tracking and
the ways design can support these ways. By presenting the results of each phase, we
show how design studies can contribute to mood tracking and sharing studies.
https://doi.org/10.21606/drs.2022.522
13
discussion of process-focused lessons for designers along with future research
directions for enhancing user autonomy in behavioral interventions for PER.
https://doi.org/10.21606/drs.2022.682
14
4 Biodesign
15
design practice from biology by reviewing sustainable design principles emerging from
top-down (ecology + systems view) within the context of a bottom-up (biology +
engineering) approach. The results suggest a novel practice-based conceptual
framework that could enable textile designers to better understand and mitigate the
impacts of resource efficiency, longevity and recovery of their design decisions.
https://doi.org/10.21606/drs.2022.199
16
eight design guidelines are proposed for designing user acceptance of living artefacts
into daily life.
https://doi.org/10.21606/drs.2022.261
17
5 Graphics and spirituality
18
emotions. A pilot design project was conducted to explore the connection between
mindfulness-based practice and emotion regulation in children to develop usable
mindfulness-based prototype designs. Preliminary findings indicate storytelling to be a
mindfulness-based prototype design that can benefit children in terms of emotional
regulation. To fully realize the potential of mindfulness-based design interventions may
require the development of more robust and rigorous activities and thorough analysis.
https://doi.org/10.21606/drs.2022.748
19
6 Tangible and embedded objects and practices
(TENT SIG & OPEN SIG)
Editorial
Tom Fisher and Sarah Kettley
https://doi.org/10.21606/drs.2022.1074
A More-than-Human Right-to-Repair
Michael Stead, Paul Coulton
Imagination, Lancaster University, United Kingdom
Whilst the recent introduction of the Right-to-Repair to European citizens is
undoubtedly a step forward in tackling planned obsolescence, and the resultant
deluge of electronic product waste — the efficacy of this new legislation is reliant on
consumers availing themselves of this right. Given that repairing and maintaining
devices will often require specialist knowledge and skills, it is difficult to assess how
effective this right may prove to be in practice. To address this concern, we draw from
the expanding infusion of datafication and Artificial Intelligence into everyday products
and services via the Internet of Things to consider alternative futures whereby the
Right-to-Repair is granted to the device itself. Building upon More-than-Human-
Centred Design approaches, we explore the potential embodiment for such a
perspective and present two Speculative Designs that concretise this consideration:
the Toaster for Life and The Three Rights of AI Things.
https://doi.org/10.21606/drs.2022.718
20
with a consideration of diverse perspectives on the interactions between all actants
connected to and through these devices. To support designers in this challenge, we
propose a design approach that can help them explore the nature of the interactions
and connections within this complex interactive ecology. The design approach
borrows its underlying design considerations from somaesthetics and post-
anthropocentric design to support experiential design exploration. The implemented
design approach resulted in a collaborative choreography of interactions among users
and devices. The result suggests that the current design approach provided designers
with an opportunity to explore, experience, and understand a broader range of
perspectives that are essential for designing complex interactive ecologies.
https://doi.org/10.21606/drs.2022.331
How smart clothing can mediate the space between users and
their environment, a case study using face masks
Stijn Ossevoort, Miguel Bruns
Eindhoven University of Technology, The Netherlands
Augmenting clothes with sensors and actuators and turning them into smart clothes,
offers new possibilities to mediate the space between users and their environment.
The current COVID pandemic provides an ideal research opportunity, given that it
challenges conventional norms of personal distance. We developed hairs with LEDs
showing six types of dynamic behaviour as a research vehicle and mounted them onto
face masks, commonly used during the pandemic. A qualitative phenomenological
study was conducted with six subjects. The interview data from their experiences was
analysed using the ‘framework of context’ from environmental psychology. We
uncover three modes by which smart clothes can influence the user-environment
21
context: to increase the perception of the body; to alter the perception of space; or as
a medium to communicate with our environment. The findings are interpreted to
discuss new opportunities for the design of smart clothing that play an active role in
mediating the user-environment context.
https://doi.org/10.21606/drs.2022.610
22
7 Schön's design inquiry:
Pragmatist epistemology of practice
23
educational case studies are presented whereby a design inquiry was introduced and
became part of the curricula. It was found that students and coaches struggled with
doubts experienced as a result of the co-evolution of problem and solution, means and
ends. Four coping mechanisms were observed: (1) focus on problems, risking analysis
paralysis; (2) focus on creative problem-solving, risking unsubstantiated design; (3)
focus on means, risking fixation; and (4) focus on future ends, risking hanging on to a
dream. By establishing a joint practice and a community of learners through show-
and-share sessions, the students establish solid ground.
https://doi.org/10.21606/drs.2022.552
24
Pragmatism, design and public sector innovation: Reflections on
action
Rodger Watson, Kees Dorst
University of Technology Sydney, Australia
This reflective paper explores the intersection of Pragmatism, Design Research and
Public Sector Innovation through the lens of a body of work undertaken at a public
sector innovation, design research center between 2010-2018. This center drew
explicitly on the work of Donald Schön and Charles Sanders Peirce in the development
of its research methodology and practice. The paper includes an illustrative case study
that demonstrates the application of Peirce’s model of Innovative Abduction, draws on
recent interview data that demonstrates engagement with Deweyan Analysis of
Reflective Thinking and reflects on the possibilities that may come from further
engagement with the Pragmatist movement.
https://doi.org/10.21606/drs.2022.778
25
8 Design methods for sensing and experience
26
information on haptic experience and users’ description patterns. We find that users’
haptic descriptions range from abstract to concrete and are affected by modalities.
Moreover, there is a massive difference in the function of visual and auditory
influencing the sense of touch. The findings are beneficial to haptic experience design.
https://doi.org/10.21606/drs.2022.496
27
9 Sound and design
28
semi-systematic review on the topic of environmental sound in the NICU, where
current themes, insights, and limitations are highlighted. Furthermore, it outlines the
results of an observation of the NICU environment and an interview with nurses at
Erasmus Medical Center, in order to understand the users, their context, and the
technology that can enable design interventions. The insights gathered from the
literature and the users, together with a technology search, lead to potential design
opportunities to be developed further. Based on these, we propose a technological
solution towards a healthy sound environment in the NICU.
https://doi.org/10.21606/drs.2022.258
29
methodology that integrates a specific tool (the sonification canvas), which we
describe in detail. We approach the creation of sounds for Electric Vehicles as a
designerly endeavour with the goal of contributing to the transition of sound design
from a heterogenous, practice-based field to a structured discipline that can enrich
the creation of fulfilling experiences.
https://doi.org/10.21606/drs.2022.499
30
Functional and Sensible: Patient Monitoring Alarm Tones Designed
with Those Who Hear Them
Avery Sen, Yoko Sen, Matt Barile, Sage Palmedo, Andreas Walden,
Vitor Vicente Antunes
Sen Sound, United States of America; Philips Medical Systems, Germany
This is a case study in participatory design of alarm tones for the Philips IntelliVue
patient monitoring system. Through interviews and workshops, we asked clinicians
and other stakeholders what mattered to them as we designed new tones. We distilled
responses into criteria with which to evaluate new tone options that we created by
adjusting the tones’ pitch, timbre, and other parameters. In surveys, participants
compared these options using the criteria distilled from interviews. The results were: 1)
new tones that stakeholders judged to be improvements over the originals, and 2)
criteria for evaluating future tones, based on “functionality” (i.e., their ability to be
heard, understood, and prompt response) as well as “sensibility” (i.e., avoidance of
unintended consequences: annoyance, fatigue, patient distress). We found that we
could engage stakeholders meaningfully in the definition and design of “better” tones.
We also found it possible to make tones that are both functional and more sensible.
https://doi.org/10.21606/drs.2022.684
31
Soundscape design for historical buildings as a sonic place-
making process
Anne-Sofie Udsen, Kim Halskov
Aarhus University, Denmark
Through the design of soundscape installations for three historical museum buildings,
we explore how sonic placemaking may be used to reveal intangible cultural heritage.
We build on Harrison and Dourish’s distinction between space and place, and Jordan
Lacey’s definition of sonic placemaking to understand sound-scape design as a
process of creating places that support sensory connection be-tween the museum
guest and museum space, hereby enabling new experiences. We apply design space
thinking as the approach to systematize and explore how distinct design choices
affect the intended sonic placemaking. Through an inter-disciplinary approach that
spans interaction design and sound studies, we investigate how the design space is
explored through a series of design activities addressing sonic placemaking. Hereby,
we identify three design aspects unique to sonic placemaking: Types of Sound,
Listening Attention and Spatiality of Listening.
https://doi.org/10.21606/drs.2022.178
32
10 Design methods and transdisciplinary
practices
Session chairs
Deger Ozkaramanli and Cristina Zaga
Editorial
Deger Ozkaramanli, Cristina Zaga, Nazli Cila, Klaasjan Visscher, and
Mascha van der Voort
https://doi.org/10.21606/drs.2022.1054
33
Learning from creative biology: promoting transdisciplinarity
through vocabularies of practice
Larissa Pschetz, Carolina Ramirez-Figueroa, Joe Revans
University of Edinburgh, United Kingdom; Royal College of Art, United Kingdom
Transdisciplinary ways of collaborating are considered essential to support new
approaches to tackling societal and environmental “wicked” problems. But how can
collaborations take place in ways that reach this envisioned state? In this work, we
look for cues of transdisciplinarity in the experience of those with a successful track
record of working across disciplines. We interviewed 38 practitioners and researchers
working in “creative biology”, an umbrella term that we use to address work that
incorporates biology-related methods and research outside purely scientific realms.
The interviews provide insights into how language can be used to support strategic
shifts of positionality and nudge others to step out of their disciplinary realms, which
contributes practical advice for those who are looking to collaborate with other
disciplines. They further provide examples that can help expand the discussion of
transdisciplinarity in design practice and education.
https://doi.org/10.21606/drs.2022.291
34
Towards a lifecycle of design methods
Jakob Clemen Lavrsen, Jaap Daalhuizen, Sara Dømler, Kristine Fisker
Technical University of Denmark, Denmark; ProInvent A/S
As the design discipline is expanding and increasingly contributing to solving complex,
socio-technical challenges in society, its role evolves alongside this expanding scope.
A significant contribution of the design discipline is its methodologies and the
expertise to facilitate transdisciplinary work in these complex innovation arenas. This
emphasizes the importance of design methods and, at the same time, puts higher
demands on their efficacy, robustness, and usability. However, there is a lack of
understanding of the method development process, the standards and norms
constituting high-quality design methods, as well as the transfer and use of these
methods and how they impact practice. More specifically, there is a need to
understand the entire lifecycle of methods — across the research and practice
communities. The literature is fragmented, and some aspect is only addressed in
isolation. In this paper, we bring together existing research and propose an initial
model of the lifecycle of methods in design. We discuss implications and
recommendations for future research.
https://doi.org/10.21606/drs.2022.542
35
Coming to terms with design wickedness: Reflections from a
Forum Theatre on design thinking
Carmem Saito, Bibiana Oliveira Serpa, Rafaela Angelon, Frederick van Amstel
Royal College of Art, United Kingdom; 2ESDI, Universidade do Estado do Rio de
Janeiro, Brazil; Universidade Tecnológica Federal do Paraná, Brazil
Contemporary design thinking is often described as a designerly approach to dealing
with wicked problems — problems that are too complex and deemed impossible to fix,
but that can be tamed and solved with proper design methods. Wickedness is a
fundamental justification for designing things as a leap of faith or even as a kind of
magic. This practice-based design research questions this justification while also
opening up new understandings of wickedness. By creating a Forum Theatre session
with characters inspired by the musical Wicked as allegories for different design
agents/subjects in an online event, the authors engaged design spectators in critical
thinking of their own roles and practices from a broader social and political
perspective. We conclude that wickedness is not necessarily a nasty quality of design
problems and solutions but a relational quality that can be explored by anti-oppressive
approaches to design thinking and design doing.
https://doi.org/10.21606/drs.2022.668
36
Crafting in the backstage: Materiality and the changing work of
designers
Natalja Laurey, Marleen Huysman, Maura Soekijad
Delft University of Technology, The Netherlands; VU University Amsterdam, The
Netherlands
Drawing on Goffman’s metaphor of frontstage and backstage, this article analyses the
role of materiality in day-to-day work practices of craftspersons. The study is based on
an ethnographic study of 17 months at a design firm which was amid a shift from
product to service design. This means that instead of tangible products, the designers
at the firm created intangible services. This shift in work practices reduced crafting to
making visualizations for reports and presentations. As a response, the designers
sought ways to spend more time on manually crafting in their work. In the backstage,
when among trusted peers and not facing clients and other audiences, the designers
spent a lot of time on making new design tools and practicing new techniques even
though this did not directly contribute to the success of the design project for their
client. It allowed them to practice and develop their craft skills, make sense of
requirements of their renewed work context, and replenish emotional energy. The main
contribution of this paper is through adding empirical evidence emphasizing the
embodied perspective to crafting. Because of the entangled relationship between
craftspersons and materiality, crafting practices are enacted as a matter of habit.
https://doi.org/10.21606/drs.2022.398
37
A co-design method for museums to engage migrant communities
with cultural heritage
Vanessa Cesário, Valentina Nisi
ITI/LARSyS, IST University of Lisbon, Portugal
This chapter presents an experimental method designed to engage migrant
participants with local cultural heritage. The initiative was part of an exploratory field
study conducted in the context of the European-funded project MEMEX, a research
effort promoting the social wellbeing of communities at risk of exclusion through the
narration and collection of memories and stories related to cultural heritage. To
engage members of such communities with the topic of cultural heritage, we deployed
a two-stage intervention: a five-day photo-challenge, where participants were asked to
photograph sites that they felt connected to, and a four-hour co-design workshop in
which they explored the photos they had captured and co-created stories around
specific sites, linking them to their memories. This chapter reflects how this process
can benefit designers, individuals, and organizations in the cultural sector in capturing
and reflecting on cultural heritage, engaging communities at risk of exclusion while
supporting scientific and societal impact.
https://doi.org/10.21606/drs.2022.523
38
S+S, Spatial design + service design: Framing a transdisciplinary
perspective
Annalinda De Rosa, Gea Sasso
Department of Design, Politecnico di Milano, Italy; Sketchin, Switzerland
Design-driven praxis aimed at the transformation of spaces in relation to social and
relational practices confront design researchers with the need to develop
transdisciplinary approaches. If, on one side, it is impossible to envision a space
without its subject matter — encounters, relations, and interactions between human
and non-human entities –, on the other any type of service designed to be part of that
place relies on a spatial dimension and its material reality is inevitably influences. This
assumption raises questions for the design discipline: what happens when the design
of spaces and services is intertwined? How can we design the service interaction
through the spatial definition? Albeit apparently simple, the relationship between
Spatial Design and Service Design still hasn't been fully explored, and this paper aims
to contribute filling this gap through a preliminary framework as means to explore a
possible scenario of Spatial Design + Service Design (S+S). The paper presents S+S
as a potential approach to designing spaces and delivering services as a single entity.
In this scenario, the separation of disciplinary design areas ceases, and a design
approach emerges, where places and social practices are fully interconnected.
https://doi.org/10.21606/drs.2022.656
39
11 Healthcare experience
40
therapy or training and typically aim to mitigate and rectify ‘problematic’ autistic
behavior. In the research project Design Your Life, we are working with YAAs to
develop a co-design toolkit that will help them create a personalized environment to
support their independence. By now, we have completed ten design case studies, each
deploying a different version of the toolkit. In this paper, we report on the insights that
we gained from these case studies, for which we used a grounded theory approach. In
total, we identified ten categories of knowledge that will inform the development of a
single, final toolkit.
https://doi.org/10.21606/drs.2022.432
41
healthcare, and basic needs supports. We link the absence, presence, or separation
from these supports during recovery to degrees of isolation and loneliness
experienced by participants. We conclude with three principles that health system and
public health leaders may apply to meet the needs of future people experiencing a
public health emergency.
https://doi.org/10.21606/drs.2022.816
42
12 Embodying experiential knowledge
(Experiential SIG)
Session chairs
Spyros Bofylatos and Camilla Groth
Editorial
Nithikul Nimkulrat and Camilla Groth
https://doi.org/10.21606/drs.2022.1073
43
responsive behaviours in artefacts. As a result, in most studies across design and HCI,
textiles are employed as substrates for computational, biological, or smart materials.
This narrow view limits the potential of textiles that can be programmed to express
responsive behaviour through their inherent material qualities. Our paper aims at
bridging this gap in the design of animated textile artefacts. We present woven textile-
forms where textile structures are programmed to tune the behaviour of low-melt
polyester yarn that shrinks when heat is applied, resulting in complex topological and
textural woven forms that can change over time. Foregrounding woven-forms as a
medium for animated textiles, our work calls for design and HCI researchers to pay
attention to textileness for prolonged relationships between users and animated
textile artefacts while eliminating waste from production and end of life.
https://doi.org/10.21606/drs.2022.612
44
movement, the research looks into what interaction design’s role be in working with
empathy and asks: In which ways design placebos as body triggers could extend
digital natives’ sense of empathy during videotelephony? This paper describes this
ongoing investigation from the perspective of how experiential knowledge of tangibles
can be used to embody feeling and thinking in action and support the creation of the
design placebos through an experiment of cultural probing.
https://doi.org/10.21606/drs.2022.598
45
13 Design for behaviour change: Taking the long
view fast (Behaviour SIG)
Session chairs
Kristina Niedderer and Shital Desai
Editorial
Kristina Niedderer, Geke D.S. Ludden, Shital Desai, Sander Hermsen
https://doi.org/10.21606/drs.2022.1075
46
smartphones can be challenging to use, and people with stroke of-ten adjust their
behavior to minimize the affected arm and hand use. This study explores how an
object attached to a smartphone could evoke behavior change and contribute to the
initiation of use of the affected arm. As part of a design workshop, different ideas were
envisioned to promote the use initiation of the affected side of the body. Two high-
fidelity smartphone accessories were developed and tested with four people with
chronic, mild stroke impairments based on the results. The initiation of use observed
during the formative usability test seems to be evoked by the learned behavior
patterns rather than the design prototypes.
https://doi.org/10.21606/drs.2022.255
47
other researchers and organisations to pay consideration to the imagery they use for
communication about mental illness, to ensure no unintentional stigma is caused.
https://doi.org/10.21606/drs.2022.354
48
14 Linking human and planetary health
(Global Health SIG)
Session chairs
Emmanuel Tsekleves and Cláudia de Souza Libânio
Editorial
Emmanuel Tsekleves, Cláudia de Souza Libânio, Blaise Nguendo Yongsi, Leigh-Anne
Hepburn, Spyros Bofylatos, Juan Giusepe Montalván Lume, Xanat Vargas Meza, and
Perline Hwee Ling Siek
https://doi.org/10.21606/drs.2022.1084
‘Making the dust fly’: (A case study of) design research promoting
health and sustainability in addressing household infections
Emmanuel Tsekleves, Collins Ahorlu, Andy Darby, Roger Pickup, Dziedzom de Souza,
Daniel Boakye
ImaginationLancaster, Lancaster University, United Kingdom; Noguchi Memorial
Institute for Medical Research, University of Ghana, Ghana; Biomedical and Life
Sciences, Lancaster University, United Kingdom
Global health crisis, such as antimicrobial resistance, threaten planetary health, as
they have a direct impact on the environment, as well as to humans and animals.
Personal and environmental hygiene form the best and most natural ways of reducing
home infections and hence the need to take antibiotics. Despite this our
understanding of cleaning in the home and interventions on home cleaning are limited.
In this paper we present a project, which combined design research with
environmental microbiology, to address this issue and to co-design sustainable
cleaning interventions for human and planetary health. We focus on the design of a
co-design workshop which led to the development of cleaning interventions tested for
a month by several households. We share the challenges faced and the lessons learnt,
which we envisage will help guide design researchers moving into this exciting
research field of planetary and human health.
https://doi.org/10.21606/drs.2022.317
49
Design contributions in generating innovative solutions for human
and planetary health
Patricia Raquel Bohn, Emanuele Konig, Leandro Miletto Tonetto, Claudia de Souza
Libanio
UFCSPA, Brazil; UNISINOS, Brazil
The study aims to identify the design contributions in generating innovative solutions
for human and planetary health published in peer-reviewed journals in the past five
years and relate them to the Sustainable Development Goals (SDGs). A systematic
literature review was performed by mapping the current research on design and
human and planetary health. The analysis allowed us to identify that the solutions
generated consider SDG 3 in all studies. Other SDGs were also identified, aimed at the
planet's sustainability, but in a more incipient way. The role of design has been
identified as crucial to meeting global demands, but design still needs to focus more
on other SDGs and the environment.
https://doi.org/10.21606/drs.2022.346
50
Tree Box: Designing embedded and embodied interaction for
contemplative experiences in nature-rich environments
Sónia Matos, Daniel Sousa
Edinburgh College of Art, University of Edinburgh, UK; Gaspar Frutuoso Foundation,
University of the Azores, Portugal; Interactive Technologies Institute, LARSyS, Portugal
We present Tree Box, an interactive artefact designed to connect users to nature-rich
environments through contemplation. The object draws on recent debates that
juxtapose the benefits of meditation and mindfulness practices with exposure to
nature-rich environments. Combining both with embedded and embodied interaction,
we hope to add to the growing importance of designing for human well-being and
planetary health. Technically, Tree Box uses Bluetooth wireless technology to locate
spots for contemplation in natural surroundings. The prototype also uses a vibrating
motor and an accelerometer sensor to invite users to stop in each location. By drawing
on the literature that informed our prototype, we consider how design research and
practice might help promote mental health alongside preserving green spaces and
biodiversity hotspots. Theoretically, Tree Box draws on key literature covering "digital
mindfulness", environmental sustainability, and the relationship between nature,
culture, and the mind from the standpoint of critical theory.
https://doi.org/10.21606/drs.2022.675
51
15 Rethinking design for a complex world
52
distinct entity apart from design. Subsequently it gives an overview of how different
disciplines have emerged as 'answers' to how societies, have developed and finally
suggest a model for how to address climate change through disciplinary cooperation.
https://doi.org/10.21606/drs.2022.365
53
School System in relation to youngsters’ wellbeing, derive the main system insights
and discuss limitations and opportunities towards its innovation.
https://doi.org/10.21606/drs.2022.295
54
approached in design practice, and how paradoxes can be engaged with through
design.
https://doi.org/10.21606/drs.2022.223
55
in the neighborhood, we seek to contribute to a global cultural shift towards
increasingly meaningful community engagement.
https://doi.org/10.21606/drs.2022.661
56
planning, but this is not easily accommodated in development programmes, which
often rely on short-term thinking and top-down technological solutions. Design
methods have proved useful for facilitating co-development of technological solutions
with marginalised communities. This case study explores whether—and, if so, how—
participatory design can support grassroots transformational change by facilitating
community engagement around the challenge of energy access. We used backcasting
to facilitate the co-design of a 10-year transition roadmap to electric cooking with 30
members of a rural community in Kenya. The roadmap articulates a local vision of a
long-term development process, including the community’s role in that process.
Through follow-up interviews we found that workshop participation was linked to
subsequent grassroots community actions. The findings are discussed in relation to
the literature on transformation design.
https://doi.org/10.21606/drs.2022.240
57
design museums can be observed, criteria for good design and methods for collecting
and exhibiting mainly stay unchanged. However, when questioning them, it becomes
clear that they were shaped by a white, male, imperialist perspective. Through shifting
focus and leaving the well-trodden path, we identify three possible paths toward
envisioning what we call alternative design museums that might contribute to the
bigger struggle for changing the design discipline, and shaping a more just world.
https://doi.org/10.21606/drs.2022.212
58
relationship-rich design practice, investing time and energy in framing issues of power
and positionality, ensuring long-term and flexible access to resources, and creating
consistent visual validation across the initiative.
https://doi.org/10.21606/drs.2022.210
59
16 What Legal Design could be: Towards an
expanded practice of inquiry, critique, and action
60
Liberatory legal design and radical imagination
Hallie Jay Pope
University of Utah, United States of America
This paper briefly summarizes the concept of radical imagination, urges legal
designers, advocates, and organizers to engage in radical imagination whenever
confronting problems of subordination, and suggests a practical, playful method for
doing so.
https://doi.org/10.21606/drs.2022.689
61
culture of critical design studios, they can also work alongside, inform and challenge
more traditional legal design practices.
https://doi.org/10.21606/drs.2022.393
62
Designing inside and alongside the system: working with residents
of Ferguson, Missouri on police reform
Alix Gerber
Designing Radical Futures, United States of America
After uprisings exposed the racial bias of policing in Ferguson, Missouri in 2014, the
U.S. Department of Justice committed the city to a process of court-ordered reform.
This paper outlines a creative exploration of two design approaches to impacting
policymaking and legal reform in this context: a Participant Designer approach that
sought to include more people’s lived experience and perspectives in policymaking,
and a Speculative approach that worked to reframe the discussion from a problem
about policing to an opportunity to imagine new forms of public safety. These
approaches explored ways of working inside and alongside the legal system, on one
hand synthesizing resident perspectives, on the other allowing them to diverge and
conflict. They showed ways of both following and leading participatory processes as a
designer.
https://doi.org/10.21606/drs.2022.438
63
possible? We argue for an understanding of what legal design is as opposed to could /
should be in terms of actual change (sensed as changes of a world) and the
appearance of change (sensed as changed in the world). We describe what things and
background practices are and do, what design things and legal things are and do, and
what designers and lawyers or judges are and tend to do. We conclude with a
discussion of what legal designers could/should be doing and what will stand in their
way.
https://doi.org/10.21606/drs.2022.669
64
17 Healthcare systems
65
collaboration with several domain experts in the life sciences and has been tested in
diverse scenarios. We also present a use case that demonstrates this model’s
potential and outcomes.
https://doi.org/10.21606/drs.2022.208
66
18 Doing and undoing
post-anthropocentric design
67
sustain-able forms of life rather than trying to hubristically improve the habitability of
the world.
https://doi.org/10.21606/drs.2022.654
68
Shitty stories: Experimenting with probiotic participation through
design
Tau Lenskjold, Danielle Wilde
University of Southern Denmark, Denmark
The Shit! project brings focus to the human-gut microbiome, to consider how we might
move towards more harmonious coexistence with the uncountable microscopic
entities that inhabit our gut. The work recognizes humans as multi-species
assemblages, and the Western scientific models that form how we conceptualize,
measure and engage with ourselves as embodied species, insufficient to account for
the multiplicity of relational scales at play. We present a workshop undertaken with the
Danish Colitis and Crohn’s Patient Association that converges food, fæces and
performativity. We position this work as an exploration of what we provisionally term
probiotic participation through design. Framed as a collective inquiry, the workshop
examines the potential of multispecies narratives among people suffering from chronic
gastrointestinal disorders. We argue that one avenue towards better human-gut
microbiome co-existence could be threaded through participatory, material and
embodied design engagements—with fæces—caught up in and entangled with
participants’ other concerns.
https://doi.org/10.21606/drs.2022.521
Why would I ever fry and eat my SCOBY? It would be like murder! :
Attuning to nonhumans through kombucha fermentation practices
Aybars Senyildiz, Emilija Veselova
Department of Design, Aalto University, Finland; NODUS Sustainable Design Research
Group, Department of Design, Aalto University, Finland
Kombucha fermentation is a multispecies activity guided by human-microbe
interactions. This study investigates kombucha fermentation practices as a platform
to recognize relationality with nonhuman microbes. For this, relational theories enable
reframing human-microbe relations by focusing on reciprocity and interconnectedness
within multispecies relations. The empirical research consists of interviews, a design
probing task, and a collective reflection workshop with kombucha brewers. The
empirical research delivers insights into the agency of microbes, sensory experiences,
and embodied knowledge in kombucha fermentation practices. Findings investigate
how humans attune to the needs of microbes, and the role of embeddedness in ethical
doings. In this way, the study explores alternative ways of relating to nonhumans
beyond prevalent human exceptionalist mindsets in design and sustainability. By
interpreting the research findings, the research proposes methodological and
theoretical implications for designers to enable recognition of relationality with
nonhumans.
https://doi.org/10.21606/drs.2022.318
69
19 Design innovation and strategy
70
forms of design practice and requires a need to study maturity models from the
perspective of practitioners in design organizations. The pandemic has disrupted
normal organizational operations forcing practitioners to discuss the need for maturity
models in workplaces that follow the new normal. This necessitates a review of
significant maturity models recommended by practitioners as effective models for
design practices during the pandemic era for organizational operations. We catalogue
the study insights into three categories of maturity models which are (1) design-
oriented industry models (2) organizational design models and (3) user experience
models.
https://doi.org/10.21606/drs.2022.276
71
moderators for which of the two approaches companies adopt. Our findings illuminate
the different ways foresight can be used in combination with design at a strategic
level.
https://doi.org/10.21606/drs.2022.551
72
20 Curation, museums, and exhibition design
73
community participation. Three examples of participatory design processes in
museum and exhibit design are analyzed and compared to understand how the degree
of participation varies through Arnstein’s Ladder of Citizen Participation. Results reveal
that processes that are community-driven and embrace frequent knowledge
exchange between designers and community members achieve higher levels of
community participation.
https://doi.org/10.21606/drs.2022.538
74
Based on these explorations the paper presents three emerging and interconnected
territories in the staging of participatory temporary exhibitions, the territory of
aesthetics, the territory of action (autonomy), and the territory of unpredictability. The
result contributes to research on public participatory practices mainly in museum
context.
https://doi.org/10.21606/drs.2022.797
75
21 Design process / design theory
76
developmental character of experience itself, and that this could be new approach for
thinking about design processes.
https://doi.org/10.21606/drs.2022.280
77
22 Design strategies for resilient organisations
Session chair
Sylvia Liu
Editorial
Ida Telalbasic, Sotiris T. Lalaounis, Sylvia Liu
https://doi.org/10.21606/drs.2022.1077
78
multidisciplinary conceptual framework, and a qualitative empirical investigation
comprising four case studies, which illuminate how cultural field organisations and
entrepreneurs have adapted to the market disruption caused by the Covid19-
pandemic through digital service innovation means, we propose a model for a four
stage service design programme, which links design methods as concrete
development tools for assisting companies develop innovative digital services and
restrategise in post-pandemic markets.
https://doi.org/10.21606/drs.2022.687
79
implement the Systemic framework better and developing a toolkit to support firms in
their organisational processes.
https://doi.org/10.21606/drs.2022.625
80
23 Culture-sensitive design
81
fundamental transformation waiting to happen, considering the current environmental,
social and cultural concerns of our age.
https://doi.org/10.21606/drs.2022.728
82
Towards a framework for designing technology with Country: A
perspective from Australia
Siena White, Luke Hespanhol
Design Lab - School of Architecture, Design and Planning - The University of Sydney,
Australia
Lifestyles, principles and methods adopted by First Nations peoples have attracted
increased interest from non-Indigenous researchers and professionals. Following
greater awareness about the destructive effects of colonization on sustainable pre-
colonial ways of living that thrived for millennia, a growing movement towards
understanding of Indigenous ways of relating to Country has led to questions about
culturally and environmentally appropriate approaches to design digital systems,
technologies, services, and products. In this paper, we investigate recently emerging
frameworks for design with Country identified from the literature, compiling a list of 40
precepts and 15 principles to inform our interaction design process. Furthermore, we
propose a process timeline, mapping to it the identified principles and a set of
methods.
https://doi.org/10.21606/drs.2022.270
83
24 Heritage and memorialisation
Editorial
Robert Harland, Alison Barnes, Rob Tovey, and Jie Xu
https://doi.org/10.21606/drs.2022.1072
84
Designing a tangible augmented reality experience for cultural
heritage research
Anitha Nathan, Daniella Kalinda, Lucas Hrynyshyn, Ellen Reade, Ravit David, Ali
Mazalek
Ryerson University, Canada; University of Toronto, Canada; Ontario College of Art and
Design University
The Tangible Augmented Reality Archives (TARA) is an augmented reality system
developed to assist cultural heritage researchers in remotely collecting and assessing
information on rare artifacts. Building on prior research, we designed TARA to address
challenges faced by cultural heritage researchers, including limited access to
collections, as well as the time and budget constraints associated with archival visits.
In this paper, we examine the use of augmented reality to advance cultural heritage
research, and describe a series of design explorations that explore tangible
interactions with remote cultural heritage artifacts. These include a three-dimensional
cube design, a two-dimensional prop design and an object-based design. We conclude
with a discussion of lessons learned from our design process and how this will impact
future designs.
https://doi.org/10.21606/drs.2022.699
85
25 Meta-design in the complexity of global
challenges
Session chairs
Paolo Ciuccarelli and Silvia Barbero
Editorial
Paolo Ciuccarelli, Nathan Felde, Paul Pangaro, Silvia Barbero
https://doi.org/10.21606/drs.2022.1076
86
Anatomy of a “technology”: Proposing a meta-design framework
for sustainability literacy that addresses the issue of efficacy in
modern socio-technical cultures
Nicole Sacchetti
Politecnico di Milano, Italy
In the era of the Anthropocene, where the climate crisis forces humankind to rethink
its values and systems of production, sustainability literacy becomes crucial for any
design practitioner. This paper aims to contribute to the extensive literature that
regards meta-design as a reflexive practice for the study of design purposes,
processes, methods, and outputs by outlining a meta-design framework to tackle the
modern artificial environments in which humankind has become naturalized.
Specifically, by inscribing modern “technologies” within Simondon’s concept of
“technical object”, it delineates the preliminary guidelines of a research approach for
design education that, drawing from Lemonnier’s chaîne opératoire and Leroi-
Gourhan’s degrés du fait, applies locally situated ethnographic explorations with
system analysis to the study of modern artifacts to stimulate self-reflexivity on
“efficacy” biases in design thinking.
https://doi.org/10.21606/drs.2022.300
87
Regeneration in action: Toward a new path for sustainable
research projects
Caroline Nowacki, Marguerite Foissac
frogLab
As COP26 just ended with moderate commitments from governments to keep global
warming under 1.5°C, how can designers contribute to fight climate change? Systemic
design has proposed to change design perspective from the user to the system in
which the user and the designer operate to envision better our social and
environmental impact. Regenerative design adds that we should aim for positive
instead of net-zero impact and change our mindset and practices to create the
conditions for all forms of life to thrive. If regenerative guidelines exist in urban design,
it is unclear how UX-UI designers should change their practices and profession for
regeneration. Based a participative research approach in a web design project, the
authors created a regenerative design compass to guide UX-UI practitioners to make
their projects regenerative. We also present the concrete actions we took to make our
website regenerative.
https://doi.org/10.21606/drs.2022.764
88
A Meta-design research project to enhance the User Experience
of university's digital services ecosystem
Federica Colombo, Alice Paracolli, Venanzio Arquilla
Politecnico di Milano, Italy
Digitalisation is essential in contemporary institutions. Politecnico di Milano started to
re-think its digital services to design an application that could help students manage
every aspect of their daily university life, starting from their own goals and unmet
needs, while considering the complexity of the university system. The Meta-design
approach was adopted to redefine a public university's digital services, assuring the
users' centrality in the research and design process. Meta-design is a circular and
reflective method that enables the designer to continuously provide innovative
solutions, updating the product to the ever-changing user needs. This methodology is
the basis of User Experience practice. This paper demonstrates how Meta-design and
its pillars - 'user research', 'market analysis', and finally 'technology investigation'- led
to the ideation of an innovative and proactive concept for a mobile app where
students are the protagonists.
https://doi.org/10.21606/drs.2022.580
89
26 Sustainable design
90
that are relatively less likely to be repaired by a repair professional, the willingness to
repair increased significantly when a fault indication was present. The perceived level
of self-efficacy mediated these results. These results remained consistent among
different types of product failures. Finally, we provide implications for designers and
future opportunities on how to further stimulate consumers’ willingness to repair
electronic products.
https://doi.org/10.21606/drs.2022.335
91
Setting the stage: the value of contextual social research when
designing with local sustainability initiatives
Cyril Tjahja
Hanze University of Applied Sciences, Groningen, The Netherlands
This paper presents an exploration of the (pre)conditions in which local energy
transition initiatives operate in the city of Groningen, the Netherlands, and to what
extent these conditions influence the co-design process. The findings show that
participation in such schemes is not necessarily a given, as local initiatives and
(design) practitioners can encounter several interrelated issues, which must be taken
into account before even considering a co-design approach to the energy transition.
Informed by insights from the social research studies conducted, the initial design-
centred approach was altered to incorporate (co)design in a more flexible and iterative
manner, inspiring new ways to collaborate.
https://doi.org/10.21606/drs.2022.290
92
27 Retail and brand design: Service futures,
innovation, and intelligence (DRSF SIG)
Session chairs
Katelijn Quartier, Catarina Lelis and Federico Vaz
Editorial
Katelijn Quartier
https://doi.org/10.21606/drs.2022.1057
93
Service design tool: How to use the ERRC decision model for
service designer to prioritize touchpoints
Chun-An Chang, Chun-Juei Chou
Department of Industrial Design, National Cheng Kung University, Taiwan
This research aims to remedy lack of design principle at touchpoints of customer
journey. ERRC decision model was developed to support designer in strategic
evaluating and taking design action in response to customer feedback at different
touchpoints. The model was constructed using customer feedback on experience and
four actions framework of Blue Ocean Theory. Designer can use customer experience
data to evaluate touchpoints along customer journey and, based on model’s
distribution result, link service delivery level to competitor and redesign to eliminate,
reduce, raise or create individual touchpoint.
https://doi.org/10.21606/drs.2022.204
94
A service design perspective on examining the business process
of customized services
Yu-Hui Lu, Hsien-Hui Tang
National Taiwan University of Science and Technology, Taiwan
In the post-pandemic era, consumer behavior patterns have changed, and digital
transformation has become a hot topic. With high-touch service features, the
Taiwanese custom furniture industry has been depending on manual operations, and
the inconsistent internal business processes have resulted in the slow progress of
digital transformation plans. Therefore, the study aims to propose a more practical
planning model using service design thinking on business process perspectives. By
establishing explicit guidelines on back-of-stage interactions, the study intends to
standardize the sequence of the operations and reduce the improvements gap among
stakeholders. Meanwhile, through studying the service network of the case, we can
help businesses discover the critical elements for internal process optimization and
reaching consensus among stakeholders so as to serve as references for facilitating
service design and improving digital transformation effectiveness.
https://doi.org/10.21606/drs.2022.621
95
28 Futures of design education (Pluriversal
Design SIG and Education SIG)
96
education in interaction design. The course re-design utilizes research through design
approach exploring how to position responsibility, values, and ontological perspectives
when teaching interaction design, using educational components that we identified as
a design material. The paper contributes by 1) leveraging the importance of
responsible education and 2) a method to ‘steer’ interaction design courses toward
more responsible education in interaction and related design fields concerned with
digital artefacts and interactions with technology.
https://doi.org/10.21606/drs.2022.465
97
framework used in this project, involving industry partners and design programmes,
providing insight on how students can benefit from such projects, creating another
approach to connect them with the industry, other than a traditional internship.
https://doi.org/10.21606/drs.2022.192
98
An analysis of master's in industrial design theses at U.S. land-
grant universities: A systematic literature review.
Byungsoo Kim, Hernan Gregorio
Kansas State University, United States of America
This study systematically reviewed recent (2016-2021) Industrial Design (ID) master
theses and final projects at U.S. land grant universities to understand the trend of ID
graduate program outcomes from the selected universities. The process consisted of
1) framing questions for a review, 2) identifying relevant works, 3) assessing the quality
of studies, 4) summarizing the evidence, and 5) interpreting the findings. This paper
presents the findings of the study, including thesis/final project research types, the
diversity of committees, fields of design influences that the thesis/final project
contribute to, types of outcomes, and the utilized research methodologies.
Furthermore, the author discusses how to improve the guidance for ID graduate
students for their master's thesis course at a practical level by comparing the results
of the study with existing literature. This paper will help inform future practices of
masters of ID thesis courses and graduate education.
https://doi.org/10.21606/drs.2022.627
99
design field. In previous experiences, we observed how theoretical lessons in statistics
were inefficient because they were perceived as distant from the communication
design practice. We, therefore, adopted a “thinking-through-doing” approach: instead
of asking students to study statistical methods, we asked them to design a poster
explaining them. In the paper, we present the didactical experience discussing the
outcomes. The approach brought students to understand better statistical methods
and the implications of the decision taken in setting the analysis. In conclusion, we
argue that it succeeds in making students more aware of the intersections between
design and statistics.
https://doi.org/10.21606/drs.2022.597
100
more flexibility, serendipity and improved dynamic group forming by providing game-
like environments. After a brief review on SVCPs, we are focusing here on the highly-
customizable Gather.town platform. We developed an Open-Source pipeline to create
3D-based environments that meet the demand for visual requirements from design-
engineering students as well as visualization professionals. Based on three surveys, we
evaluated the potential of SVCPs in the context of virtualizing learning, teaching,
exhibiting as well as conferencing. Along the way we tested several new features
designed for increased user engagement and creating a sense of ownership.
https://doi.org/10.21606/drs.2022.735
101
that brings Freire and Design together, the content of the cards, suggestions for use
and reflect on a real case of its use.
https://doi.org/10.21606/drs.2022.710
102
29 Inclusive design practice and healthy ageing
(Inclusive SIG)
103
reasoning with regards to lived experiences. Narratives are a well-established channel
for gathering rich qualitative insights around individual and collective experiences,
perceptions and values. However, the potential to advance the role of design beyond
simply an embodiment agent for dominant narratives - to an agent for uncovering,
interrogating, speculating, and scaling a diversity of narrative ‘classes’ and ‘statuses’ -
is yet to be fully explored. This paper proposes a conceptual framework positioning
design as an agent of narratives through three strategic narrative roles: (1)
acknowledgement and capture, (2) negotiation and speculation, and (3) embedding
and scaling. A first exploration in the context of inclusive paediatric mobility design is
used to explore initial insights, implications and limitations of incorporating narratives,
as well as their potential to amplify marginalised voices, inform and steer design
practice, and bring about transformative impact.
https://doi.org/10.21606/drs.2022.146
104
Instead, this study probes present-day understandings of designing inclusively from
the perspective of practitioners who adopt an inclusive approach in their practice. A
review of existing literature helped formulate preliminary notions that guide
discussions with practitioners recruited across different domains. Iterative analysis of
the data from these interviews reveals some differences between the original
theoretical constructs and how they are perceived and used in practice. This paper
outlines the notions reformed through practitioners’ lived experiences: They are Proof
of Logic, Governing Ways of Thinking, User Accessibility, Project Constraints, User
Involvement, Design Stages, and Outcomes and Impact. The research can help
untangle the issues that matter to practitioners which can ultimately help inform
future practice.
https://doi.org/10.21606/drs.2022.228
105
resolving mismatches. The paper concludes that the communication tools developed
help to generate these values and manage complexity. The tools give residents a voice
in goal alignment towards inclusivity.
https://doi.org/10.21606/drs.2022.704
106
How to apply service design thinking on designing accessibility
apps: A case study of public transportation for the visually
impaired
Yi Lee, Tang Hsien-Hui
National Taiwan University of Science and Technology, Taiwan
Accessibility App programming consists of multiple technical utilizations and ease-of-
use specifications. Many challenges were encountered when landing in complex
contexts, making it difficult for traditional App designers to overcome. As a result, the
success rate of the service and satisfaction stays stagnant after the App launches.
This research takes the service design case “improving the public transportation for
the visually impaired”, which received critical acclaims from service participants as the
research subject. We explored service design as problem-solving-oriented innovative
thinking and how it assists and improves the design process for App designers,
thereby increasing the success rate of the overall service. This research presents the
design process of service design integrated into accessibility Apps, the process and
result of responding to related challenges. Subsequently, setting them as guidelines
for App designers to follow while pointing out the integration of service design thinking
can increase the integrity of accessibility apps.
https://doi.org/10.21606/drs.2022.493
107
complex socio-spatial dimensions and involving multiple stakeholders in the process.
This also means including older people as active partners in the design process to
create environments that reflect their needs and aspirations. In this paper, we present
a study, where multiple stakeholders from a Greenlandic city worked together to co-
design new neighbourhood spaces in a senior housing area. Approximately 50 older
people were involved in the co-design process, and follow-up interviews were
conducted with municipal stakeholders two months later. By focusing on the different
stakeholder perspectives, we extracted insights into the significance of age-friendly
co-design in such processes. Our findings suggest that age-friendly co-design
contributed to crossing boundaries through the establishment of a shared language,
and to revising perceptions of older people’s capabilities. These findings can benefit
local communities, but also the greater ageing society when developing future age-
friendly cities and communities.
https://doi.org/10.21606/drs.2022.498
108
30 Understanding play: Designing for emergence
109
which types of play triggers are most effective at producing insights about young
people. An analysis of play probes revealed that tasks involving play triggers from
construction play and fantasy play worked well in the probes. However, flexibility in
terms of materials was important for enabling young people to express themselves.
Finally, supplementing probes with written tasks generated deeper insights.
https://doi.org/10.21606/drs.2022.572
110
designers to incorporate gamification elements into their de- signs in a rational and
well-designed way.
https://doi.org/10.21606/drs.2022.594
111
Emotional textures: Exploring children’s emotional and haptic play
Emilie Bech Jespersen
Design School Kolding, Denmark
The paper details the process of Design Based Research (DBR) conducted in a Danish
Early Childhood Education (ECE) setting. It explores how relating haptics in tandem
with play can provide an angle and a space for addressing and sharing emotional
experiences. The research is centered around two iterations of the DBR model and the
two subsequent interventions, and finds that using generative toolkit workshop
formats as DBR interventions generate rich amounts of data that can be sensitive to
interpretation by the researcher. It finds trends within applying meaning to textures
and materials, and preferences of material selection. The paper discusses the merits
of applied DBR methods and playful learning within the ECE curriculum.
https://doi.org/10.21606/drs.2022.614
112
are understood in a holistic and child-centered manner, and children’s play
participation is understood as an essential part of their ability to experience relational
interdependence within the context of a school. This paper shows how a design
experiment for play reflections, Dramatic Reflection, might, due to play qualities such
as lightness, travesty, and empathy, nourish the emergence of genuine and meaningful
changes within the pedagogical profession. In conclusion, we discuss the relationship
between understanding pedagogical professionalism in schools through play design
and the development of play qualities in a concrete design as Dramatic Reflection
https://doi.org/10.21606/drs.2022.305
113
31 Valuing the qualitative in design and data
Session chairs
Carine Lallemand, Marion Lean, and Dan Lockton
Editorial
Dan Lockton, Carine Lallemand, Daphne Menheere, Chang Hee Lee, Marion Lean,
Dietmar Offenhuber, Holly Robbins, Elisa Giaccardi, and Samuel Huron
https://doi.org/10.21606/drs.2022.1082
114
Visualizing stories of sexual harassment in the academy:
community empowerment through qualitative data
Tommaso Elli, Adam Bradley, Uta Hinrichs, Christopher Collins
DensityDesign, Politecnico di Milano, Italy; Uncharted Software Inc.; University of
Edinburgh, United Kingdom; Ontario Tech University, Canada
This paper presents the design report of an experimental data visualization art-work
that deals with sexual harassment in academic environments. The visualization
employs a qualitative dataset of stories of abuse and aims at nurturing emotional
involvement by creating connections with the people behind the data. In the paper, we
outline our theoretical background, considering previous research on anthropomorphic
and artistic visualizations. Successively, we disclose our de-sign approach and discuss
the visualizations’ capability to nurture reflection, stimulate conversations, and
empower the community of people fighting against sexual harassment in academia
and beyond.
https://doi.org/10.21606/drs.2022.447
115
this paper, we aim to contribute to the design-centric physicalization research by
presenting a systematic literature review on the topic. We have identified and included
163 published and peer-reviewed conference papers and journal articles with primary
data on physicalization artifacts. We have analyzed the sources from the point of view
of conceptual and practical design elements. The results provide an insight into the
state-of-the art research on design elements in data physicalization. This review is
especially relevant for design and art researchers interested in the field of
physicalizations.
https://doi.org/10.21606/drs.2022.660
116
highlights the potential for qualitative and creative textile design methods to produce
research insights. Three textile design methods: the mood board, textile sampling, and
garment prototyping, are reviewed in terms of their contribution to research. The
methods are used to frame the problem space, develop a range of solutions, and test
these in concepts that can materialise future fashion systems. The textile design
methods are combined with information visualisation to produce insights. The
approach thus makes visible some inherently tacit knowledge embedded in the textile
design process. This supports a better understanding of the mechanisms for change
towards sustainability at the core of design practices.
https://doi.org/10.21606/drs.2022.527
117
the underlying phenomena and links to the ways in which they are displayed or
represented, around the variety of ways in which students arrived at their designs, and
suggest considerations for others interested in this kind of approach.
https://doi.org/10.21606/drs.2022.587
Beyond the body: Moving past the metricised bodily goal in self-
tracking
Kim Snooks, Roger Whitham, Daniel Richards, Joseph Lindley
ImaginationLancaster, Lancaster University, United Kingdom
Currently self-tracking systems, that sense and infer data about an individual or ‘the
self’, focus on gathering quantitative data about the body. The social features present
in these systems measure data about the body against other bodies or ‘the other’.
However, focus on these metrics is causing harm. In this paper we discuss relations
between the self and the other and more-than-human perspectives to pose questions
for moving beyond the body and acknowledging potential harm in self-tracking
systems. Throughout we draw on work from across Design Research, Human-
Computer Interaction (HCI), Philosophy and Sociology, to high-light challenges and
opportunities for Designers in the self-tracking space and discuss how the future of
these systems needs to change.
https://doi.org/10.21606/drs.2022.501
118
Multitudes: Widening the research agenda for personal
informatics design
Emily Winter, Bran Knowles, Daniel Richards, Kim Snooks, Chris Speed
Lancaster University, United Kingdom; University of Edinburgh, United Kingdom
The personal informatics field claims many potential benefits for users, from self-
reflection to self-improvement. However, despite this focus on the self, the personal
informatics literature has given little attention to how the self is conceptualised in tool
design. From a starting point that all notions of the self are socially constructed, we
draw on critiques of the PI literature to track three key conceptualisations of the self
that are prevalent in the personal informatics literature — the unitary self, the lacking
self, and the knowable self. For each of these, we suggest a possible design space
opened by embracing an alternative conception of the self: design for fluidity and
fragmentation; design for “human-ness”; and dialogical design. These design spaces
offer some future directions for personal informatics that take seriously recent
critiques of the field and, in centering how the self is conceptualised, provide
alternative research approaches for personal informatics.
https://doi.org/10.21606/drs.2022.415
119
32 Exploring online collaboration
Session co-chair
Thijs Waardenburg
120
used as a rhetorical device to explore these phenomena as complex elements that are
expressions of dynamic and intertwined influences within the virtual setting. Where
these elements are simultaneously experienced as both enablers and barriers in virtual
workshops, and are negotiated through practice. This paper positions these elements
as objects for critical reflection within a conceptual model of three expanding degrees
of influence; stage, setting, and environment.
https://doi.org/10.21606/drs.2022.419
121
Redefining the Structure: A Design for Remote Studio Learning
Suzanne E Martin
National College of Art and Design (NCAD), Dublin, Ireland
Paula Antonelli stated that it was up to designers to teach the world how to use them
well. Taking a change-led, research-led perspective on design learning, could
encourage future designers “to exercise the acute critical sense that comes from their
analytical training in order to help other citizens slow down, stop, reassess, and
continue or change course.” (Antonelli, 2019). The sector, and discipline, has a
propensity toward disaggregation, to operate as silos that are defined by their
distinction.
This paper sets out and discusses a Design Case, a Restorative Learning Thing, as an
model for how remote design studio learning might redefine not only the structures for
growing and shaping knowledge, but address inherited notions of disciplinary
boundaries within Creative Higher Education. This research points toward a new way
of building and delivering undisciplined design learning, an approach that incubates
communities of interest instead of distinct, disciplinary practices.
https://doi.org/10.21606/drs.2022.672
122
33 Ageing
123
principles and practices for the development of the IDoService to discuss implications
and benefits of this approach for designing services.
https://doi.org/10.21606/drs.2022.463
124
Design meets death; a first systematic mapping review of design
contributions to end of life field
Andrew Tibbles, Farnaz Nickpour
University of Liverpool, United Kingdom
This paper, for the first time, maps and interrogates the contributions towards the
emerging field of design and death, through a systematic mapping review. Key
databases and grey literature publications are searched and 183 design contributions
are analysed, categorising results according to death spectrum; type of contribution;
interventional complexity; design approach; and stakeholder involvement. Findings
show an increasing trend of design contributions towards death between 2000-2021.
The field is being progressed by a triad of Healthcare, Computer Science and Design
disciplines, often siloed in their efforts. Design approaches and methods including
Human Centred Design and Co-design are popular, particularly within Healthcare.
Majority of design interventions are object-based and focused towards final
disposition, with a lack of 3rd and 4th order designs i.e. service, interaction and
systems. Strategic implications include transitioning through transdisciplinarity;
interconnectivity across the death spectrum; expansion of design theories in the field;
and interventions beyond the object.
https://doi.org/10.21606/drs.2022.617
125
34 Design dematerialisation:
Opportunities through reduction
Session chairs
Ashley Hall, Delfina Fantini van Ditmar, and Rob Phillips
Editorial
Ashley Hall, Rob Phillips, Delfina Fantini van Ditmar, Jonathan Chapman, James Tooze
https://doi.org/10.21606/drs.2022.1081
126
Why consumers have contamination concerns in refurbished
personal care products and how to reduce them via design
Theresa S. Wallner, Lise Magnier, Ruth Mugge
Delft University of Technology, The Netherlands
Refurbishment is a strategy to extend products’ lifetimes. However, refurbished
products that are used intimately, such as personal care products, feel uncomfortable
to use for consumers because they are perceived to be contaminated. In fifteen in-
depth interviews, we explored why consumers have contamination concerns regarding
a refurbished Intense-Pulsed-Light device and how to decrease them. Participants
expected refurbished personal care products with wear-and-tear to malfunction, to
have a shorter product lifetime and to be contaminated. Participants’ inferences
differed depending on the location and amount of wear-and-tear. To keep refurbished
personal care products at their highest value, we suggest five design strategies to
minimize contamination concerns by designing a product that smells and looks
hygienic after multiple lifecycles: 1. Using color to evoking associations with hygiene, 2.
making wear-and-tear less visible, 3. using smooth materials, 4. minimizing the number
of split lines, and 5. a clean product smell.
https://doi.org/10.21606/drs.2022.615
127
Deep products via undisciplined stewardship; Towards an
environmentally-led design pedagogy for the 21st century
Fernando Galdon, Ashley Hall
Royal College of Art, United Kingdom; Royal College of Art, United Kingdom
Designers are envisioning new typologies of products aiming for instance to ex-tract
CO2 from the environment or creating products from landfill waste, in this context a
fundamental question arises; what could be a philosophical framework for a
subtractive practise in design? In this paper the notion of Deep Products is introduced
by building from notions of Deep ecology, Deep Design, and steward-ship. This
theoretical proposition addresses the design of products from a life-cycle perspective
through contemporary notions of subtraction-by-design. The model presented
transitions design to a model demanding extended projects considering every aspect
of the life-cycle of products, from inception to deployment, while addressing issues of
impact and reuse with the characteristic of sub-traction-by-design. In this context,
undisciplined stewardship is introduced as an ethical responsibility principle to enable
the creation of such products by building from notions of personal responsibility,
alterplinarity, and stewardship.
https://doi.org/10.21606/drs.2022.455
128
35 Designing neighbourhoods:
From the domestic to the community
129
future scenarios are co-created with residents in the form of visual summaries, boards
and relationship maps. Secondly, these insights are translated into a design
framework, where stakeholders can discuss and further iterate on the proposed
solutions. This bottom-up approach that directly uses participants' input in identifying
the essential elements of the new settlements enabled the generation of
implementable design scenarios on neighbourhood scale.
https://doi.org/10.21606/drs.2022.573
130
resilience through subsystem integration. Finally, a conceptual wheel framework on
factors of resilient public transportation systems is proposed, aiming to shed light on
future public transport developments, where a systemic perspective is to be adopted.
https://doi.org/10.21606/drs.2022.323
131
36 Studio matters in design education
(Education SIG)
132
operation of design studios in education to explore these issues. Expert elicitation,
conducted over several months illuminated the critical values, questions, and themes
of studio to foreground and inform future re-search studies in this field. The authors
approached this study via thematic analysis and collaborative autoethnography. Later,
they determined their own subjective narratives as they reflected on the themes
relevant to their individual studio research interests. These narratives briefly examined
studio through the lens of sensory affect and the inclusiveness of the design studio.
The emergent themes from this study have implications for both studio research and
practice: identifying a plurality of the boundaries of studio today.
https://doi.org/10.21606/drs.2022.273
133
Studio Through Studio: a diffractive reading of the educational
design studio
James Corazzo
Sheffield Hallam University, United Kingdom
This article aims to unsettle familiar notions of the educational design studio by
examining how it is different from the professional studio. Both settings share similar
routines, practices, and physical features; however, I argue their operations differ in
critical ways. By bringing attention to these differences, I hope to open up new
perspectives on how learning happens in educational studios and make a case for
further material and spatial accounts of learning. I will draw on empirical accounts of
professional studios from the book Studio Studies. Wilkie and Farias identify the
studio as a sociologically significant yet overlooked setting for understanding how
creativity happens. They implore researchers to take materials, spaces, and routines
seriously to enrich our understanding of what takes place in studios. Through a close
reading of Studio Studies, I identify five critical aspects of the professional studio: 1)
the outside; 2) gathering; 3) material intimacy; 4) boundary-making practices and; 5)
making. Taking each aspect in turn, I examine how they do or do not appear in
accounts of contemporary educational studios. The intention is to provide new frames
for studying the educational studio and develop enriched accounts of how learning
happens in the studio.
https://doi.org/10.21606/drs.2022.576
134
37 Bias in design
135
behaviors and their expectations can yield indications for creating more equitable and
inclusive services. The article reports the significant results obtained using UX Design
techniques and tools for gender-oriented service design. This activity was carried out
in collaboration between university researchers, students, and women's associations,
and produced indications on the specific female points of view capable of guiding the
development of better services and inspiring decision-makers and service providers.
The research also demonstrates the potential of applying the UX Design approach in
the investigation of the gender perspective and in dialogue with non-profit
associations interested in social innovation.
https://doi.org/10.21606/drs.2022.495
136
38 User-centred design
137
Additionally, most of the approaches to usability (as part of evaluative research) have
been identified and com-pared between one another with a variety of factors. In
conclusion, directions for further research are suggested based on current
unanswered questions in the field of prototype usability testing with children, such as
considerations for longitudinal vs. cross-sectional testing, physical vs. digital product
testing, and age range of children.
https://doi.org/10.21606/drs.2022.646
138
39 Designing new financial transactions:
Theories, case studies, methods, practice, and
futures
139
sustainable future. Although current personal finance apps provide daily, weekly and
monthly spending trends, they do not effectively raise awareness of these goals. In
response, we envisioned an alternative expense tracking app UI with two reference
points against which a user can compare his/her current spending: (1) the user’s peer
age/household/income group spending averages and (2) expert recommendations on
the appropriate savings rate, energy consumption limits and ethically manufactured
products. According to a survey questionnaire that evaluated the effectiveness of the
alternative UI design, participants’ priorities are skewed towards individualistic goals of
fulfilling their material needs. However, the alternative UI design was comprehensible
and participants considered the two reference points valuable for personal finance
management. These findings are discussed in relation to financial socialisation.
https://doi.org/10.21606/drs.2022.799
140
drama and deliberative workshops. We found that although digital payment systems
can give farmers greater autonomy in agri-cultural trade, these systems do need to be
designed with careful consideration of social values and integrate local economic and
legal infrastructures.
https://doi.org/10.21606/drs.2022.311
141
40 Designing public organisations
142
design leadership. As such, the study con-tributes to both the theory and practice of
co-design within and with communities across sectors.
https://doi.org/10.21606/drs.2022.575
143
Participatory design towards digital democracy
Santiago Augusto Silva, Joon Sang Baek
Yonsei University Department of Human Environment and Design; Yonsei University
Department of Human Environment and Design
The potential contributions of participatory design towards current problems of digital
democracy platforms are investigated in this research. Literature review, thematic
analysis, and inter-rater reliability test were used to determine the major issues in
digital democracy platforms and what approaches and tools from participatory design
study and practice can be used to address them, considering that democratic
dynamics face similar difficulties in both participatory design, and digital democracy.
As a result, a participatory design guide for digital democracy is developed, which
included seven proposed strategies for dealing with five common issues of public
participation platforms. This work contributes to the discussion of design and
democracy by expanding the application of participatory design to different areas.
https://doi.org/10.21606/drs.2022.314
144
41 Design education
145
the social aspects and new practices of living together. We conclude that a small
homelike environment has great potential to create the social belonging young people
need as well as spreading sustainable practices, but there has to be a so-cial and
practical structures there from the start in order to create a resilient and safe space
for living.
https://doi.org/10.21606/drs.2022.413
146
42 Practice research in social design as a form
of inquiry
147
aim of the project was to collaborate with young people and adults from different
communities of the North of England to co-design tools for gathering stories and
enabling advocacy relating to food insecurity. We use a practice theory lens to
describe the relationships between co-design activities and transitions in practices of
a single participant. The findings show the value of exploring and sharing meanings,
practical experimentation and facilitating transitions within participant’s practice. We
argue that practice theory provides an analytical framework to understand the
impacts of co-design and social design by interpreting the transitioning practices in
participants.
https://doi.org/10.21606/drs.2022.683
https://doi.org/10.21606/drs.2022.719
148
Preparing for the pluriverse: Embracing critical self-reflection in
service design practice
Shivani Prakash
The Oslo School of Architecture and Design, Norway
This paper explores how service designers in the public sector can embrace a lens of
cultural plurality in their daily design practice. When designing for public services, a
gap between the cultural assumptions of the designer and diverse residents is going
to emerge. If this gap is not addressed, service design risks enacting harmful
oppressive structures. This study develops a process model based on a research
through design approach. It describes how a generative feedback loop of critical self-
reflection negotiated within design practice could support designers to begin
embracing cultural plurality along with concrete examples. The process model
addresses the missing how of critical reflection in service design practice and explores
how design artefacts can be leveraged to start creating a designerly critical self-
reflective practice.
https://doi.org/10.21606/drs.2022.566
149
2012 and Social Impact Bonds, there is a greater urgency in evidencing the value
generated by SIs. However, the process of measuring and evidencing social value is
still underdeveloped. This necessitates developing evaluation approaches that are
adaptive, responsive to context, and able to demonstrate value beyond financial
return. This paper presents an overview of the current evaluation methods employed
to capture the social value generated by SI’s and examines the problems with these
methods. Furthermore, it reviews Creative Evaluation (CE), a constellation of
evaluation approaches, which has recently garnered renewed attention in evaluation
research, and presents it as a promising avenue that could help mitigate the current
issues faced when evaluating SI’s.
https://doi.org/10.21606/drs.2022.607
150
43 Designing dialogue: Human-AI collaboration in
design processes
Session chairs
Senthil Chandrasegaran and Euiyoung Kim
Editorial
Peter Lloyd, Senthil Chandrasegaran, Euiyoung Kim, Jonathan Cagan, Maria Yang, and
Kosa Goucher-Lambert
https://doi.org/10.21606/drs.2022.1079
151
Exploring diversity perceptions in a community through a Q&A
chatbot
Peter Kun, Amalia de Götzen, Miriam Bidoglia, Niels Jørgen Gommesen,
George Gaskell
Aalborg University Copenhagen, Denmark; London School of Economics and Political
Science, United Kingdom
While diversity has become a debated issue in design, very little research exists on
positive use-cases for diversity beyond scholarly criticism. The current work addresses
this gap through the case of a diversity-aware chatbot, exploring what benefits a
diversity-aware chatbot could bring to people and how do people interpret diversity
when being presented with it. In this paper, we motivate a Q&A chatbot as a
technology probe and deploy it in two student communities within a study. During the
study, we collected contextual data on people's expectations and perceptions when
presented with diversity. Our key findings show that people seek out others with
shared niche interests, or their search is driven by exploration and inspiration when
presented with diversity. Although interacting through a chatbot is limited, participants
found the engagement novel and interesting to motivate future research.
https://doi.org/10.21606/drs.2022.807
152
Ceci n’est pas une chaise: Emerging practices in designer-AI
collaboration
Vera van der Burg, Almila Akdag Salah, Senthil Chandrasegaran, Peter Lloyd
Delft University of Technology, The Netherlands; Utrecht University, The Netherlands
Emerging practices of using ‘off the shelf’ AI as a creative partner in design processes
are receiving increasing attention in design research. This paper takes the well-known
concept of ‘framing’ in design, along with the Schönian concept of ‘surprise’ to explore
how a human-AI dialogue could work. The approach taken is practice-based, with the
human designer documenting her process of inquiry and decision making. We show
how artificial creativity is expressed through misfiring object detection algorithms, and
further how these ‘mistakes’ can be perceived and interpreted by the human designer.
The contribution of the research is in laying the foundations for a novel human-AI
dialogic practice.
https://doi.org/10.21606/drs.2022.653
153
44 Perspectives on climate change
154
conduct a workshop called 'Future matters'. By sharing its results, this paper aims to
trigger more discussions on the enriching roles material plays in post-anthropocentric
design.
https://doi.org/10.21606/drs.2022.518
155
preliminary results encouraged the adoption of interactivity to create more attractive
and engaging posters.
https://doi.org/10.21606/drs.2022.741
156
45 Design for policy and governance (PoGo SIG)
Session chairs
Scott Schmidt, Marzia Mortati, Louise Mullagh, Lucy Kimbell, Liz Richardson, and
Catherine Durose
Editorial
Marzia Mortati, Scott Schmidt, and Louise Mullagh
https://doi.org/10.21606/drs.2022.1066
157
A study on strategic activities to foster design practices in a local
government organization
Ahmee Kim, Mieke van der Bijl Brouwer, Ingrid Mulder, Peter Lloyd
Delft University of Technology, The Netherlands
In recent years, governments have increasingly pursued innovation by embed-ding
design into their organizations. One particularly common approach to embedding
design in government organization is to establish public sector innovation labs. These
labs are described as contributors and facilitators of innovation in policymaking
processes; however, less light has been shed on the role of in-house designers
(including these labs) in fostering and managing the changes made by design
practices within government organizations. In the current study, design management
has been used as a theoretical lens to study the strategic activities of in-house
designers in a Dutch municipality to embed design within the organization. The
findings show the importance of strategic activity by in-house designers to foster
design practice and resulting organizational changes and the need for participation of
more organizational members in this activity. We conclude with setting an agenda for
more research and practices on strategic activities to foster design practices and
organizational changes in government.
https://doi.org/10.21606/drs.2022.528
158
“What a designer does in a municipality?” – different approaches
towards design in 3 Danish municipalities
Justyna Starostka, Amalia De Götzen
Aalborg University, Denmark
In recent years, design in the public sector has gained popularity amongst
policymakers as well as among scholars. Design is perceived as a promising way to
create more successful policies and public services. Out of many different approaches,
design thinking (DT) has become significantly popular, as it promises to deal with
wicked problems in a new way. Despite growing popularity, however, a critical
reflection on benefits and challenges, as well as about different understandings of DT
practices in public sector, are still lacking. Therefore, this paper aims to investigate
different ways public organisations engage and introduce DT. In this paper we present
3 different municipalities in Denmark and the way design and DT is understood and
implemented in organizational work practices. Our contribution to theory is twofold.
First, our research responds to the recent call of different researchers to investigate
how DT is operationalised and drawn upon in practice by different organizations in the
public sector. Second, our research contributes to the design field, by showing barriers
of implementations, different benefits and challenges connected with design
implementation in organisations with no prior experience in design.
https://doi.org/10.21606/drs.2022.517
159
Ultimately, this fragmentation seems to lie both on the incipient nature of ‘design for
policy’, but also on how design is understood, and is translated to the policy making
process.
https://doi.org/10.21606/drs.2022.817
160
Participatory IoT Policies: A Case Study of Designing Governance
at a Local Level
Louise Mullagh, Naomi Jacobs, Nuri Kwon, Milan Markovic, Ben Wainwright, Kirsty
Chekansky
Lancaster University, United Kingdom; Abderdeen University, United Kingdom;
Lancaster City Council, United Kingdom
As IoT devices proliferate public spaces, it is vital that adequate governance
structures and policies are designed and implemented in order to enhance trust, and
protect privacy and security of citizens. At a local level, smaller towns and cities that
are not part of the ‘smart city’ movement, but instead are connected through IoT
devices, also need to consider how these devices are governed. This research explores
how two novel methods (design fiction and walkshops) can be combined and
embedded in the design of policy for IoT governance at a local level. The contribution
of the work lies in wider discussions of design methods in policy making and offers a
case study of how these methods can be used at a local level.
https://doi.org/10.21606/drs.2022.510
161
Design capabilities for community resilience: towards dialogic
practices and policies
Mariana Fonseca Braga, Emmanuel Tsekleves
ImaginationLancaster, Lancaster Institute for Contemporary Arts (LICA), Lancaster
University, United Kingdom
This paper draws on a pilot study insight into Brazilian informal-settlement
communities’ problems, adaptative strategies and needs during the COVID-19
pandemic. Although communities play a noteworthy role in resilience, emergency and
recovery plans often lack sufficient community engagement. This contributes to
leaving particularly disadvantaged communities behind. Inequalities were further
exacerbated during the pandemic, urging the deployment of plural and sustainable
measures, which can promote equity in a global health crisis. Design can play a
meaningful role in tackling inequalities in emergency and recovery. However, this role
of design is still under-researched in resilience. We expand on related work analyses to
draw on key design capabilities for the development of dialogic practices and policies
aiming to contribute to designing effective participation of communities in decision-
making processes. These key design capabilities support the development of dialogic
design practices and policies by enhancing and supporting collaboration and
communication throughout policy co-design.
https://doi.org/10.21606/drs.2022.659
I-Lab: the co-design program for the construction of the new ERP
system of the Italian State
Giulia Peruzzi, Alessandro Di Matteo, Mariadora Varano, Marco Pardini, Gianluca
Carroccia
Ministry of Economy and Finance, Italy; Dos Media s.r.l.
This document presents the contribution of the I-Lab co-design and requirements
program to the implementation of the new Enterprise Resource Planning (ERP) system
of Italian public accounting (InIt). Chosen by the State General Accounting Office
Department (RGS) of the Ministry of Economy and Finance (MEF) to support the
construction of the new ERP, I-Lab has integrated and enhanced the vast range of
skills and needs of all the different Italian central administrations, placing them in a
series of multidisciplinary innovation teams aimed at the discovery of the main
requirements of users/stakeholders/beneficiaries in their relationship with the new
ERP solution. A multi-year project with a very wide and profoundly innovative scope for
all Italian public accounting.
https://doi.org/10.21606/drs.2022.642
162
46 Pasts, presents, and possible futures of
design literacies
163
paradigm shaping the nature of industrial design education in industrialised countries,
developing countries also embraced it despite their late and peculiar processes of
industrialisation. The idea was that the industrial sectors in these countries would also
need industrial designers who are able to design products for mass production. This, in
turn, caused the ignorance of crafts or at best the view to keep them as a source of
product ideas that would appeal to tourists or export markets looking for “authentic”
products. In this paper, we will explore the past and current ways of linking with crafts
in design education in three countries with different historical backgrounds and
industrialization experiences. We identify some of the notable differences and
overlaps in the integration of crafts in design schools in three different countries and
show reciprocal influences between crafts and design schools with a modernist
tradition.
https://doi.org/10.21606/drs.2022.211
164
research-based knowledge; (2) interact with and share their thoughts and reflections
in groups; and (3) respond to open-ended questions contribute to research enabling
design education for democracy, design education through democracy and
democratic design education, respectively. These results are of relevance to the
development of both education and educational research concerning design literacy.
https://doi.org/10.21606/drs.2022.592
165
47 AI and the conditions of design: Towards a
new set of design ideals
Session chairs
Elisa Giaccardi, Johan Redström, Chris Speed
Editorial
Elisa Giaccardi, Chris Speed, Johan Redström, Somaya Ben Allouch, Irina Shklovski,
and Rachel Charlotte Smith
https://doi.org/10.21606/drs.2022.1078
166
Mutant in the mirror: queer becomings with AI
Grace Leonora Turtle
Delft University of Technology
This paper contributes to scholarly discourse on design and AI by using queerness as
a theoretical grounding to explore potentialities for design to interface with and
imagine artificial intelligence (AI) differently. The paper does so by reporting on an
autotheoretical experiment in which I pose the questions: What if we understood AI as
queer, a kind of mutant, in a state of becoming; a dynamic, relational, non-binary
gender variant? How then might AI show up in and act on the world (with us humans)
differently? The experiment uses a Generative Adversarial Network (GAN) to unsettle
how AI is understood today, and to allow for new AI propositions to take root. The work
provides a glimpse into forms of design refusal that might illuminate designers to
cultural computability and self-determination when designing with AI systems.
https://doi.org/10.21606/drs.2022.782
167
implications for design as a series of technological and regulatory shifts are taking
place that are changing the representation of money into data. The paper anticipates
that it won’t be long before personal bank accounts will be better understood to be
personal data stores, and monies held within them are connected to data-driven
systems to ‘pay’ for services that we require. By charting the changes that are taking
place, and introducing a series of design case studies that make tangible the design
opportunities, the paper suggests an emerging design space in which designers
should anticipate new forms of money as an entirely new design material.
https://doi.org/10.21606/drs.2022.785
168
48 Framing practices in design
Reframing Homelessness
Danielle Arets, Jessy De Cooker, Vera Boonman, Lia Van Doorn, Manon Van Hoeckel,
Marleen Van der Kolk
Fontys, Netherlands, The; Hogeschool Utrecht, The Netherlands; Stichting
Zwerfjongeren Nederland; Stichting Bouwdepot
The persistent negative framing surrounding homelessness in the Netherlands hinders
constructive policymaking and has a damaging effect on the self-esteem of the young
homeless (van Steenbergen, 2020). So far, no strategies have been developed to think
beyond this persistent framing. In the design research trajectories Bouwdepot
[building depot] & Beelddepot [image depot] journalism researchers, design
researchers, social researchers, policymakers, and formerly homeless young adults,
co-designed methods to develop new ways of representing homelessness. Utilizing
Frame Innovation (Dorst, 2015), we co-designed and reimagined solutions going
forward including the perspectives of policymakers, journalists, and people with lived
experiences in homelessness. We have reasons to believe the Beelddepot strategies
are a first step in reframing the perception of homelessness
https://doi.org/10.21606/drs.2022.662
169
Integrating design abductive thinking with privacy protection technology enabled us to
reframe the analysis of human and technology relations through behavioural elements.
This defined a narrative offering participants a heuristic learning experience about the
importance of privacy, which was achieved by harnessing complexity as an
opportunity to develop change.
https://doi.org/10.21606/drs.2022.620
170
Activity theory as a framework for understanding framing
complexity of design projects
Virginie Tessier, Mithra Zahedi
University of Montreal, Canada
With the growing complexity of design projects, framing is expanding in scope. We
question how to describe and analyse the varied elements contributing to framing and
aim at better understanding the complexity of framing design projects through activity
awareness. Activity theory was mobilized as a Research through Design framework in
a team of students to find answers to the question. First, the team mapped and
reflected upon their project’s process over fifteen weeks. They then participated in the
analysis of the collected data highlighting the contextual tensions of their experience.
Their interpretation unveils the tensions emerging between the project’s central and
peripheral activity systems. They presented how the project framing is developed,
which activity systems are solicited, and to what extent they are considered. Finally, a
tentative approach to organising the framing phases according to central and
peripheral systems is presented to produce an orderly translation of a project’s
complexity.
https://doi.org/10.21606/drs.2022.444
171
49 Creating connections:
Social research of, for, and with design
172
Augmented: Design and ethnography in/of an architecture,
computer science, and textile research-creative collective
Claire Nicholas, James Forren, Derek Reilly
University of Oklahoma, United States of America; Dalhousie University, Canada
This paper introduces a multi-disciplinary research-creation project that examines the
embodied and social nature of textile design and making at different structural scales
– from beaded accessories to architectural components. Bringing together
anthropology, architecture, computer science, and textile craft, “Gesture and Form”
seeks to develop effective and ethical pedagogies for teaching design and handcraft
with new materials and technologies. Specifically, the project explores the
potentialities and limitations of a head-worn augmented reality (AR) system that
documents, encodes, and later guides making practices. The discussion first
introduces different disciplinary frameworks for understanding and researching
embodied knowledge, before sketching the multi-disciplinary research design, which
loosely distinguishes “design research” (and creation) from “design anthropology.” We
then dwell on the multiple challenges of the endeavor, from orchestrating and defining
the activities of “design” and “research,” to asymmetries of technical expertise its
communication, to the blurring of participant-observer positionalities.
https://doi.org/10.21606/drs.2022.417
173
Weaving with design research to study children’s everyday
practices in cancer care environments
Piet Tutenel, Stefan Ramaekers, Ann Heylighen
KU Leuven, Department of Architecture, Research[x]Design, Belgium; KU Leuven,
Laboratory for Education and Society, Belgium
Children affected by cancer often require repeated hospitalisations. The impact of the
material hospital environment on children's well-being receives growing attention
across various disciplines. Yet, because of their ‘double vulnerability’ – being children
and being ill – young people affected by cancer are less considered as direct research
participants. We set out to put the experiences of these children at the centre of
attention. To do justice to the complexity of their interactions with the material
hospital environment, we brought together concepts and insights from childhood
studies; scholarship in anthropology and philosophy; theories on materiality; and
design research; and combined these with fieldwork in a children’s oncology ward and
day-care ward. By interweaving different lines of inquiry, we exemplify how fusing
theoretical and empirical work in a transdisciplinary way allows advancing both social
sciences and design research and invites to adopt a nuanced way a seeing.
https://doi.org/10.21606/drs.2022.605
174
50 Speculative design and futuring
175
discursive prototypes. We explore COVID19 pandemic as a context of research-
through-design inquiry in developing this approach.
https://doi.org/10.21606/drs.2022.765
176
51 Designing proximities
177
Chicago. The paper will focus on the Milanese case study, which considered
manufacturing activities, including both 4.0 manufacturing and more traditional
craftmanship activities. We will define different forms of networks that can favor the
hybridity of businesses and the roles that design can play. The research project was
conducted before the COVID-19 pandemic spread worldwide; however, it is relevant to
notice how reflections on the future of our cities were already part of policies and
planning programs. The pandemic made evident the importance of local (and hyper-
local) networks and also accelerated intervention processes devoted to favoring the
creation of self-sustaining neighborhoods.
https://doi.org/10.21606/drs.2022.818
178
associated with cur-rent gown design, fabrication and use. The study raises questions
around how critical clothing items are produced, procured and disposed of, and the
need for circular design and supply chain models.
https://doi.org/10.21606/drs.2022.732
179
52 Food + design: Transformations via
transversal and transdisciplinary approaches
180
be consumers to reflect on their fish consumption practices and possible adoption of
the fish product prototype prompted by a de-sign speculation. This paper reports on
insights emerging from the research and recommendations for product adoption
amongst consumers in the UK. Our findings have implications for food designers,
design researchers and fish and sea-food, plus more broadly food industry
stakeholders concerned with circular economy product and method adoption in
industry.
https://doi.org/10.21606/drs.2022.744
181
nature as equal actants. These user research tools are tested in a workshop with
commons scholars to assess how well they support more-than-human thinking against
recognized commons analytical frameworks.
https://doi.org/10.21606/drs.2022.219
182