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    FIT Portal Quick Guide

    Uploaded by

    Jerone Manlapaz

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    FIT Portal Quick Guide

    Uploaded by

    Jerone Manlapaz
    23 views12 pages

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views12 pages

    FIT Portal Quick Guide

    Uploaded by

    Jerone Manlapaz

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 12

    FIT

    A C A D E M Y
    FIRST IN TECHNOLOGY
    FIT ACADEMY PORTAL WEBSITE

    THE TRUSTED IT EDUCATION

    FIT Academy has always been the first to bring the


    best breed IT practices and technology to our
    clients with a portfolio that encompasses the top IT
    solutions globally. We are proud of 15 years of
    expertise in courseware development, delivery and
    management. No one understands the Academe
    landscape better than us.
    GO TO HTTPS://PORTAL.FITACADEMY.PH

    STEPS:
    1. CLICK THE LOGIN BUTTON
    2. INPUT YOUR LOGIN CREDENTIALS
    YOU WILL BE DIRECTED TO THE DASHBOARD.
    FOR CREATING TICKET, JUST CLICK THE SUPPORT ICON

    STEPS:
    1. AFTER CLICKING THE SUPPORT ICON,
    SELECT THE NEW TICKET BUTTON.
    AFTER SELECTING NEW TICKET BUTTON, A FORM WILL POP-UP

    STEPS:
    1. FILL UP THE FORM FOR THE DETAILS
    OF YOUR TICKET REQUEST.
    AFTER SELECTING NEW TICKET BUTTON, A FORM WILL POP-UP

    STEPS:
    1. ATTACHMENTS ARE OPTIONAL
    (SCREENSHOT OF THE ERROR).
    2. THEN CLICK THE CREATE TICKET
    BUTTON TO SUBMIT THE SUPPORT
    TICKET.
    THE TICKET IS NOW POSTED

    STEPS:
    1. CLICK THE HOME BUTTON AND YOU
    WILL BE REDIRECTED TO DASHBOARD.
    2. AFTER THAT, CLICK THE SUPPORT
    ICON AND YOU CAN NOW CHECK THE
    STATUS OF RECENT POSTED TICKET.
    RECENT POSTED TICKET STATUS

    STEPS:
    1. CLICK THE RECENT POSTED TICKET TO
    CHECK THE RESOLUTION STATUS FROM
    THE SUPPORT TEAM AND TO ADD A
    COMMENT OR FOLLOW-UP QUESTIONS.
    RECENT POSTED TICKET STATUS

    STEPS:
    1. CLICK "TOGGLE COMMENT" TO ADD A
    COMMENT OR FOLLOW UP QUESTIONS.
    COMMENTING AND CLOSING THE STATUS OF THE TICKET

    STEPS: FOR ADDING COMMENT STEPS: FOR CLOSING TICKET


    1. CHANGE THE STATUS 1. CHANGE THE COMMENT STATUS TO
    2. ADD YOUR COMMENT "CLOSED/RESOLVED"
    3. ATTACH IMAGE (OPTIONAL) 2. COMMENT AND ATTACHMENTS
    4. HIT POST BUTTON TO SUBMIT (OPTIONAL).
    3. HIT POST BUTTON TO SUBMIT
    THE STATUS OF THE TICKET WILL INSTANTLY UPDATE AFTER YOU SUBMIT THE
    COMMENT OR CLOSE THE STATUS TICKET

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