HO CHI MINH CITY UNIVERSITY OF FOREIGN LANGUAGES

- INFORMATION TECHNOLOGY
FACULTY OF BUSINESS ADMINISTRATION

---------***--------

INTERNSHIP REPORT
Major: International Business

IMPORT PROCESS OF SAIGON SUNRISE

MANUFACTURING AND TRADING LIMITED
LIABILITY COMPANY

Student’s name: Bùi Ngọc Thy Khanh

ID Number: 21DH123156
Class: 233143006306
Course: K21

HCMC, June/2024
 TABLE OF CONTENTS
LIST OF FIGURES AND TABLES...............................................................................iii
LIST OF ABBREVIATIONS..........................................................................................iv
INTRODUCTION.............................................................................................................v
CHAPTER 1: INTRODUCTION TO SAIGON SUNRISE CO., LTD........................1
1.1. Formation and Development of Saigon Sunrise Co., Ltd...........................................1
1.1.1. Vision, Mission of the Saigon Sunrise Company......................................................1
1.2. Organizational Structure...................................................................................................2
1.3. Business Performance from 2021 to 2023.......................................................................3
CHAPTER 2: IMPORT PROCESS OF SAIGON SUNRISE MANUFACTURING
AND TRADING LIMITED LIABILITY COMPANY..................................................6
2.1. Process of organizing and implementing import operations.....................................6
2.2. Evaluation...........................................................................................................................13
2.2.1. Advantages.......................................................................................................................13
2.2.2. Limitations.......................................................................................................................14
CHAPTER 3: RECOMMENDATIONS.......................................................................16
3.1. Lessons Learned................................................................................................................16
3.2. Comparing the differences between practice and theory.........................................16
3.3. Recommendations.............................................................................................................18
CONCLUSION................................................................................................................20
REFERENCES................................................................................................................21
APPENDIX.......................................................................................................................22

LIST OF FIGURES AND TABLES

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Figure 1.1: Company’s organization chart...............................................................2
Table 1.1: Company’s business performance...........................................................4
Figure 2.1 Importing Process of Saigon Sunrise (Source: Logistics Department,
2024).........................................................................................................................6

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 LIST OF ABBREVIATIONS

1 B/L Bill of lading

2 C/Q Cost and freight

3 A/N Arrival Notice

4 C/O Certificate of origin

5 Dept. Department

6 EIR Equipment Intercharge Receipt

7 D/O Delivery Order

8 VND Vietnam Dong

9 HR Human Resource

10 OPS Operations Staff

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 INTRODUCTION
The import process is a critical component of international trade and has a
substantial impact on a company's global competitiveness. Imports give firms access to
raw resources, technologies, and products that are not available locally, allowing them to
diversify their offers and optimize their operations (Czinkota & Ronkainen, 2018).
Efficient import process management is critical for cost savings, timely delivery, and
regulatory compliance. Saigon Sunrise Manufacturing and Trading Limited Liability
Company is an important case study because of its significance as a potential participant
in Vietnam's wet wipe manufacturing and trading sectors. Saigon Sunrise's established
operations and various import activities demonstrate the difficulties and strategic
importance of import management in a competitive market. According to the company's
annual report, it imports a significant number of raw materials and completed goods,
emphasizing the importance of knowing its import operations (Saigon Sunrise, 2023).
The decision to use Saigon Sunrise is prompted by its ability to provide insights into best
practices and issues important market competitors face. This examination not only helps
to improve understanding of import logistics but also provides practical knowledge that
can be applied to other businesses in related industries. That is why the author decided to
choose Saigon Sunrise as the case study for the topic “Import Process Of Saigon Sunrise
Manufacturing And Trading Limited Liability Company”

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CHAPTER 1: INTRODUCTION TO SAIGON SUNRISE CO., LTD
1.1. Formation and Development of Saigon Sunrise Co., Ltd
Saigon Sunrise Manufacturing and Trading Co., Ltd. was founded in 2017 and has
over 6 years of expertise in the supply of wet towels. The company is happy to be a
reliable partner for many restaurants, food store chains, and entertainment service
providers across the country. Because of its strong and reliable resources, Saigon Sunrise
has quickly risen to become one of the top brands in distributing raw materials for the
production of imported wet wipes. We focus on two main product lines plain cloth wet
towels and non-woven wet towels
- Company name: Saigon Sunrise Manufacturing and Trading Co., Ltd
- Tax Code: 0314258105
- Tax address: No. 2/17 Pham Cu Luong St., Ward 2, Tan Binh District, Ho Chi
Minh City
- Phone number: 0902413660
- Legal representative: Ngo Thanh Binh
- Issue date: 01/03/2017
- Main industry: Producing and trading wet wipe
Saigon Sunrise is always committed to supplying nonwoven fabric sources for
cold and wet towels in consistent quality and quantity. Each roll of fabric is guaranteed to
contain the exact number of meters per standard, and it is neatly and firmly wrapped to
prevent deformation during shipment. We think that ensuring quality from production to
packaging protects items while also providing customers with the highest level of
satisfaction. Saigon Sunrise is consistently striving to develop and improve its products.
It believes that customer satisfaction is paramount, and we are dedicated to supplying
high-quality wet wipes at competitive pricing. Saigon Sunrise is strengthening its market
position with a sustainable development plan and an emphasis on excellent customer
service. The company feels that its commitment to product and service quality is the most
important component in earning consumers' trust and support.
1.1.1. Vision, Mission of the Saigon Sunrise Company
The vision of Saigon Sunrise is to be the leading innovator in sustainable
manufacturing, setting industry standards for quality, efficiency, and environmental
stewardship. And Saigon Sunrise’s mission is to deliver high-quality products that exceed

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customer expectations through continuous innovation, advanced technology, and a
commitment to sustainability. The organization strives to create a safe and inclusive
workplace, foster long-term partnerships with our stakeholders, and contribute positively
to the communities it serves.
1.2. Organizational Structure
Saigon Sunrise Manufacturing and Trading Company Limited is the organization which
produces and supplies wet wipes for restaurants and food store chains. Therefore, it needs
various departments to build a strong organizational structure in order to run the business.
There are total of 8 departments and a general director to operate the business and to
manage the system of the factory producing products.

General Director

Customer Accounting
Logistics Technical
Sales dept. Service & IT dept. HR dept. R&D dept.
dept. dept.
dept. Financing

Figure 1.1: Company’s organization chart

(Source: HR department)
General Director: The business director, who is the head leader of the
organization, makes key decisions about the Company's business operations such as
short- and long-term development strategies, annual plans as well as budget estimates
Sales Department: There are 8 members in this division. They are responsible for
implementing strategies, annual budget plans, and department monthly work plans to
submit to the General Director for approval.
Technical Department: This department consists of a leader of the team, two
senior technicians, and three freshers. They take responsibility for providing professional
guidance on assembling, operating, and repairing industrial machines for each part
Accounting And Financing: This division includes a chief accountant, a general
accountant, and 4 accountants. They carry out financial and accounting work;
management of assets and capital of the company; internal control; Cost management and
economic performance analysis.

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 Human Resource Department: An HR manager and three talent acquisitions will
find potential candidates for each department to ensure that the workflow operates
efficiently. Also, they implement salaries, bonuses, policies, health care, and work-life
balance of employees according to regulations.
IT Department: Three staff are responsible for managing and operating the
network system in the organization.
Customer Service Department: A manager and six employees will maintain
relationships with customers, receive and answer customer questions, record and make
reports on customer feedback.
Logistics Department: A leader and four purchasers control and manage the goods
flow of the organization, carry out inventory management, and logistics activities, and
make the supply chain maintain stability.
R&D Department: The director works with two specialists to be responsible for
setting up and implementing procedures for measuring quality, as well as checking and
closely observing factory manufacturing operations.
1.3. Business Performance from 2021 to 2023
Table 1.1: Company’s business performance
Unit: Billion VND
2022 compared to 2023 compared to 2022
Year 2021 2022 2023 2021
25,48 7,029 25%
Total Revenue 28,122 35,151 2,638 10.35%
4
18,48 1,825 9.5%
Total Expenses 19,210 21,035 728 3.94%
2
Profit Before Tax 7,002 8,912 14,116 1,910 27.3% 5,204 58.4%
Corporate Income Tax 1,400 1,782 2,823 382 27.3% 1,041 58.4%
Net Profit After Tax 5,602 7,130 11,293 1,528 27.3% 4,163 58.4%
(Source: Financing and Accounting department)
From 2021 to 2023, Saigon Sunrise experienced exceptional growth in all
financial measures, indicating strong corporate performance and effective management
techniques. In 2021, the company's total revenue was VND 25.484 billion. This number
rose to VND 28.122 billion in 2022, representing a 10.4% rise, or an absolute increase of
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VND 2.638 billion. This growing trend accelerated in 2023 when sales reached VND
35.151 billion, a 25.0% rise over the previous year and an absolute growth of VND 7.029
billion. This considerable increase in revenue reflects the company's successful expansion
strategy and increased market penetration, particularly in the wet wipe manufacturing and
trade sectors.
Saigon Sunrise's expenses increased with time, although at a slower rate than its
revenue. Total expenses increased from VND 18.482 billion in 2021 to VND 19.21
billion in 2022, representing a 3.9% increase or an absolute growth of VND 0.728 billion.
By 2023, spending had risen to VND 21.035 billion, a 9.5% increase or VND 1.825
billion in total. Despite rising expenditures, the slower rate of expense growth in
comparison to revenue growth suggests that the organization has efficiently managed
costs and optimized operational efficiency.
Profit before tax increased dramatically, from VND 7.002 billion in 2021 to VND
8.912 billion in 2022, representing a 27.3% increase or an absolute gain of VND 1.91
billion. Profit before tax increased by 58.4% to VND 14.116 billion in 2023, representing
an absolute gain of VND 5.204 billion over the previous year. This large increase in
profitability demonstrates Saigon Sunrise's excellent strategy for increasing revenue
while effectively limiting expenditures, resulting in improved financial performance.
The corporate income tax, which corresponds to the rise in profit before tax, has
also climbed significantly. It increased from VND 1.4 billion in 2021 to VND 1.782
billion in 2022, a 27.3% increase or VND 0.382 billion. By 2023, corporate income tax
will have reached VND 2.823 billion, up 58.4% from the previous year and an absolute
increase of VND 1.041 billion. The increase in tax payments corresponds directly to
higher profits, demonstrating the company's growing financial strength and contribution
to national revenue.
Net profit after tax also increased significantly during the period. In 2021, the net
profit after tax was VND 5.602 billion. This climbed to VND 7.13 billion in 2022,
representing a 27.3% increase or an absolute increase of VND 1.528 billion. In 2023, net
profit after tax was VND 11.293 billion, up 58.4% from the previous year and an
absolute gain of VND 4.163 billion. This continuous growth in net profit after tax
demonstrates Saigon Sunrise's solid financial position and ability to provide significant
returns to its shareholders.

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 During this time, Saigon Sunrise experienced a 25% increase in revenue in 2023.
This outperformance demonstrates that the company has been extremely competitive and
successful in increasing its market share. Between 2021 and 2023, Vietnam's GDP
increased at an average yearly rate of 6-7%. Saigon Sunrise's revenue and profit growth
rates exceeded expectations, highlighting the company's remarkable performance in
comparison to national economic growth. This outstanding achievement illustrates the
company's successful business strategies and operational excellence in a competitive and
increasing market. Several reasons contributed to Saigon Sunrise's strong performance.
Effective market expansion techniques, such as entering new client groups and
geographic areas, resulted in significant revenue growth. Continuous product invention
and development met different customer needs, resulting in increased sales. Efficient cost
management ensured that expense growth stayed lower than revenue growth, hence
improving profitability. Investments in technology and manufacturing processes
increased operating efficiency and reduced waste, resulting in higher profit margins.
Furthermore, effective marketing campaigns and brand positioning improved market
penetration and consumer loyalty, increasing sales.

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CHAPTER 2: IMPORT PROCESS OF SAIGON SUNRISE MANUFACTURING
AND TRADING LIMITED LIABILITY COMPANY
2.1. Process of organizing and implementing import operations
This Saigon Sunrise’s process is specialized in importing raw materials for
manufacturing wet wipes, and it was used and developed during over 6 years of
operation. It is obvious that the process now is different from the previos one as the
company has to change in order to be suitable with new regulations in importation. The
process consists of 9 steps, each step has various parties invole in, so there are many
situations and problems that happened when Saigon Sunrise imports fabrics.

Negotiate and sign Prepare documents Pay tax and complete

contract for clearing customs procedures
customs

Check documents, Receive D/O or Prepare transportation for

quality, and packaging EDO delivering goods

Receive A/N and Customs Transporting the

register for specialized declaration goods to the
inspection warehouse

Figure 2.1 Importing Process of Saigon Sunrise (Source: Logistics Department, 2024)
To enable a successful import, this procedure emphasizes the cooperation of importers,
exporters, logistics firms, and banks. The company's import process is as follows:
Step 1: Negotiate and sign the contract.
The first step that the buyer and seller take is to sign a contract and negotiate,
which is only beginning when the buyer is interested in acquiring the items at the seller's
offered fair price. This critical step lays the groundwork for the entire transaction,
ensuring that both parties agree on the important parts of the contract. During this step,
both parties methodically detailed and agreed on the terms and conditions, which include
a wide variety of topics like pricing, quantity, packaging, shipping, and payment
methods. They may also handle problems such as delivery dates, quality standards, and
dispute resolution or return processes.

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 For the case of Saigon Sunrise, the accounting and warehouse departments
conduct an inventory check to verify that the amounts of stock goods in the warehouse
match the accounting department's records before signing the import contract. The data is
sent to the sales department for verification. Using this information, the sales team plans
the order and creates the buy order form using the supplier's template. The supplier
receives the prepared purchase order, evaluates it, verifies the item information, price,
and delivery schedule, and then returns the confirmation to Saigon Sunrise Co., Ltd. Both
parties sign the economic contract after obtaining the confirmation. The supplier and the
firm sign the sales contract, which outlines the obligations and responsibilities of both
parties and includes payment conditions, delivery schedules, and product specifications,
once they have reached a mutual understanding regarding the order specifics. After
receiving the purchase order, the supplier reviews it to confirm the details. This includes
evaluating the product information, verifying prices, and ensuring that the delivery
schedule meets their capabilities. Once the supplier agrees to the order, they return a
confirmation to Saigon Sunrise Co., Ltd., indicating their acceptance of the terms. This
confirmation process took up to two weeks, with final agreements typically reached by
February 26th, 2024.
Step 2: Check documents, quality, and packaging
To ensure compliance and accuracy when checking paperwork, quality, and
packaging, companies search and verify important documents such as invoices, packing
lists, bills of lading, and export certificates. land. To perform thorough quality testing,
they require quality certificates and physical samples, which are typically handled by
R&D or quality assurance teams. Companies also check for accurate packaging
standards, including images and descriptions, to ensure that items are properly packaged
for safe delivery. Once these tests are complete and the items meet the agreed
requirements, the importing business will authorize transportation, final logistics
arrangements, and payment according to the contract conditions, ensuring compliance
with regulations. Seamless import process.
In the case of Saigon Sunrise, after negotiating and signing the contract on
February 26th, 2024, Saigon Sunrise requested the exporting party to send the necessary
documents for import according to the seller's obligations stated in the contract in the
next 2 days. After receiving the documents, the Logistics department, especially the

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documentation staff, will re-check the documents to ensure the accuracy of the
declaration of the exporting party. To ensure the quality of the product, Saigon Sunrise
requires a certificate of quality along with a fabric sample for inspection. This will be
completed by the R&D and Logistics departments in coordination with each other. The
R&D team conducted several tests to confirm the fabric's durability, color fastness, and
texture, while the Logistics team checked that the paperwork matched the actual sample.
All stages from document checking to product quality inspections must be completed
before the seller packs and loads the goods onto the container. In addition, the exporter
must send pictures of how they pack the goods along with the packaging specifications
for the package, according to the agreed responsibilities in the contract, to the importer
for review. The Chinese exporting company will proceed to ship the goods according to
the conditions stated in the contract. As soon as the seller informs us that the container
has been loaded onto the Evergreen shipping line at Shanghai port, Saigon Sunrise will
proceed to pay by T/T at sight because this is the company's long-term business partner.
Step 3: Receive for A/N and register for specialized inspection
In the step of receiving the Arrival Notice (A/N) and registering for specialized
inspection when importing goods, companies first receive the A/N from the shipping
company, which details the vessel's arrival and container information. They then collect
all necessary documents, such as the bill of lading, commercial invoice, and certificates
of compliance, to submit a customs declaration. If the goods require specialized
inspection, the company registers with the appropriate authorities and coordinates the
inspection process. Once the goods pass the inspection and meet regulatory requirements,
the company completes customs clearance and arranges for the goods' transportation to
their final destination, ensuring a smooth and compliant import process.
The exporter forwards the original Bill of Lading (B/L) to Sai Gon Sunrise Co.,
Ltd. as soon as the exporter certifies that the buyer has paid the remaining contract
amount. On June 27th, 2024, the Notice of Arrival that the Evergreen shipping line
provides for every package contains specific information about these fees. When
Evergreen Shipping Company notified the arrival of the goods by sending A/N, Saigon
Sunrise sent OPS staff to register specialized inspection procedures to import the goods.
According to the terms of the agreement, Saigon Sunrise Co., Ltd will pay any additional
costs incurred during the customs procedure and delivery.

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Step 4: Customs Declaration
To ensure the import of seamless nonwoven fabric, which belongs to HS code
56039400 and has an import tax rate of 5% with Certificate of Origin (C/O) Form E,
customs declaration procedures must be carefully prepared. Thorough and done correctly.
The Logistics department must compile and prepare all required documents, such as
letters of introduction, import customs declarations, packing lists, commercial invoices,
bills of lading, and C/O Form E, along with other documents. These documents must be
prepared carefully and checked for accuracy to avoid delays or problems during the
customs declaration process.
The due date for preparing the documents is June 26, 2024. By this time, the OPS
team should have all the necessary documents to register and initiate the customs
declaration. This includes submitting the import customs declaration and accompanying
documents to the Cat Lai Customs office. The OPS team will confirm that the
information provided in the declaration is valid and matches the facts in the attached
documents. Any irregularities or errors at this time may result in delays, further checks or
fines. When the declaration is submitted, Cat Lai Customs will receive and process. The
declaration will then be classified, resulting in yellow channel classification. The yellow
channel typically indicates that the shipment will be reviewed for documentation but will
not be physically inspected. However, Saigon Sunrise OPS staff must be vigilant during
this time. They will need to work closely with customs to double-check and confirm all
documents provided. The OPS team will verify that all documents are complete and
accurate, as well as address any questions or issues customs authorities may have. This
includes assessing the documents to ensure that they meet any regulatory standards and
providing any additional information that customs authorities may require. To avoid
customs clearance delays, OPS staff must be ready to clarify any issues and respond
promptly. Not only does this strategy make the import process more efficient, it also
helps maintain excellent relationships with customs officials, ensuring compliance with
all import rules and requirements.
Step 5: Receive D/O from Evergreen Shipping Line
To get the delivery order (D/O), the consignee provides the original bill of lading
(B/L) after obtaining the Notice of Arrival from The shipping line. Throughout this
procedure, the corporation also must pay for documentation, container cleaning, and

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Terminal Handling Charges (THC). The shipping line issues the D/O in four copies,
stamped and signed by the shipping line, upon payment of all costs. Employees of the
firm should compare the B/L and D/O data before departing the shipping line's office.
Should inconsistencies be discovered, the shipping line needs to promptly update the
D/O. The port will not release the goods if the data on the D/O and B/L do not match,
which might cause delivery delays as well as extra expenses for storage and demurrage.
The shipping line stamps "CORRECTION" on the D/O following adjustments.
On June 27, 2024, Saigon Sunrise Company received a Notification of Arrival
from Evergreen Shipping Line, confirming that their long-awaited shipment had arrived
at the port. The logistics team quickly created the original bill of lading (B/L) to
exchange with the delivery order (D/O). The crew, aware of the thorough process, also
made appropriate payments for paperwork, container cleaning, and Port Handling
Charges (THC). However, after presenting the original B/L and making payment, the
shipping line presented a D/O with many discrepancies. The shipment weight and
number of containers on the D/O did not match the information on the B/L. The staff
immediately noticed the error and informed the shipping line's office. Despite prompt
action, the shipping line's rectification process was frustratingly slow, wasting important
time. This delay proved expensive. The port's release of goods depended on an exact
match between B/L and D/O data, and with inconsistencies unresolved, items were
detained at the port. This leads to a build-up of storage costs and the imminent threat of
storage charges. Frustration mounted as the logistics team pushed for corrections,
eventually receiving a “CORRECTION” stamp on the D/O from the shipping company.
This incident highlights the urgent need for accuracy and prompt action in the
documentation process to minimize costly delays and maintain efficient logistics.
Step 6 and Step 7: Prepare documents for clearing customs and pay tax for completing
customs procedures
Companies usually collect all required documents, including delivery order (D/O),
bill of lading (B/L), commercial invoice, packing list and any certificates of origin or any
required quality, as part of the document preparation process for customs clearance and
tax payment. They submit these documents to customs officials and ensure that they meet
all prescribed standards. The company can also cooperate with customs brokers to make
this procedure easier. At the same time, they calculate and pay all required taxes and

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customs, ensuring that all payments are cleared to minimize delays. After customs
clearance and confirmation of payment, the items are released for entry into the country
and can be shipped to their final destination.
For Saigon Sunrise’s situation, on the same day, the logistics department will take
over after collecting all the necessary documents, including commercial invoice, bill of
lading, packing list, certificate of origin, import and export license, and certificate of
origin. insurance, temporary invoice, and purchase order or letter of credit. The logistics
department's documentation and operations (OPS) professionals will work closely
together to complete the customs clearance procedure. Their responsibilities include
filing all related paperwork either electronically through the customs portal or in person
at the customs office, ensuring that each form is properly completed and complies with
customs requirements. Following submission, OPS personnel will monitor the status of
the customs procedure and respond quickly to any requests for further information or
inspections from customs authorities. After the customs department has reviewed and
accepted the documentation, the OPS team will work with customs officials to facilitate
any necessary inspections of the items. These inspections may include a physical check
of the shipment to ensure that the contents fit the descriptions provided in the
documentation, preventing any differences from delaying the clearance procedure.
During the inspection phase, the OPS team must be prepared to give any further
documents or clarification that customs authorities may require.
During the interim, the documentation team will create comprehensive reports of
all documents submitted and any interactions with customs, ensuring that all records are
properly maintained. These reports are important for monitoring the customs clearance
process and providing evidence of compliance with all regulatory standards. Next, the
documentation team will work with the accounting department to initiate the payment
process for port and customs service costs. This includes creating and submitting
payment requests, along with supporting paperwork, to accounting staff.
The accounting department performs a vital role in this process as they handle the
financial transactions required for customs clearance. Includes determining the total
amount owed for port fees, customs service fees and any other related duties and taxes.
To avoid customs clearance delays, accountants must ensure that all payments are
completed on time and appropriately. They will work with the voucher officer to check

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quantities and ensure that all fees are paid as required. Following the successful payment
of port and customs service fees, the document staff and OPS personnel will collaborate
to complete the customs clearing procedure. This includes confirmation that all payments
have been paid and documented, as well as a guarantee that customs clearance has been
formally certified. The documentation staff will update the records to reflect the
completion of the payment and clearance procedures. Only after this confirmation will
the products be allowed for delivery or distribution.
Step 8 and Step 9: Prepare transportation for delivering goods to the warehouse
Companies first make appropriate transportation plans to transport items to
warehouses, using reliable carriers or logistics providers to ensure safe and on-time
delivery. They work with these suppliers to schedule pickups from the port. Detailed
instructions on how to handle and route packages are given. Additionally, organizations
ensure that all relevant documents, such as delivery orders and customs clearance
documents, are in order to minimize delays. Upon arrival at the warehouse, the logistics
team monitors the unloading process, compares products with inventory lists, and ensures
proper storage, keeping records for future reference.
For the case of Saigon Sunrise, after completing tax payment and customs
procedures, the organization will arrange transportation to bring goods from Cat Lai port
to the company's warehouse, where they will be stored for production. Initially, the
logistics department will work with a transportation service provider to purchase vehicles
and necessary personnel. This requires choosing a dependent transportation provider that
meets the company's goals of punctuality, safety and cost-effectiveness. Logistics staff
will check the condition of the vehicle and driver, arrange pickup, and provide accurate
shipping instructions and documents to the transportation sales department. The logistics
department will monitor the loading of goods onto transport trucks at Cat Lai port. This
stage requires careful preparation and coordination to ensure goods are handled properly
and loaded safely onto vehicles, avoiding damage during transport. The logistics team
will monitor the loading process, verify the quantity and condition of the goods, and
ensure all paperwork is in order. They will also verify that all safety standards are
adhered to, such as adequate load security and compliance with shipping rules.
Once the product is loaded onto the vehicle, the shipping truck drives to the
company's warehouse. The logistics department will track the truck's path using GPS and

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other tracking technology to ensure the goods are delivered as planned. They will liaise
with the driver to monitor progress, handle any difficulties that may arise, and send
updates to key stakeholders within the company. When the product arrives at the
warehouse, the logistics team organizes the unloading process. This phase includes
checking quantities received against shipping documents, evaluating items for damage,
and ensuring that they are stored properly in the warehouse. The logistics team will
oversee the unloading activity, ensuring that it is completed quickly and safely. They will
also update inventory records to reflect product receipts, allowing for more accurate
inventory tracking and management.
After receiving and storing the product on time at the warehouse, the logistics
department will return the empty container to the port or container yard. This stage
includes arranging the shipping of the empty container and ensuring a timely return to
avoid further fees or fines. The logistics team will work with the carrier to plan the return
itinerary and provide all necessary paperwork for the return of the container. Throughout
the entire process, the logistics department will maintain complete records of every event,
such as transportation arrangements, loading and unloading processes, and inventory
changes. These records are important for tracking goods flow, controlling inventory, and
ensuring regulatory compliance. This comprehensive technique reduces delays, prevents
spoilage, and ensures that goods are ready for use in the manufacturing process. The
success of this operation depends on clear communication and coordination between the
logistics team, transportation service providers and other essential stakeholders.
2.2. Evaluation
2.2.1. Advantages
First, this internship as a purchaser at Saigon Sunrise company taught me the
importance of efficient departmental cooperation and communication. For example, fast
and correct information transmission throughout the Sales, Accounting, and Warehouse
divisions was critical to guaranteeing seamless order processing and preventing errors.
Clear communication helps to resolve difficulties promptly, such as inventory
mismatches and order faults. The need of detailed paperwork was clear throughout the
importation procedure. The use of a Letter of Credit (L/C) to assure secure payment, as
well as the demand for detailed import paperwork such as commercial invoices, bills of
lading, and certificates of origin, highlighted the importance of accuracy. Mistakes or

xviii
omissions in these documents, such as missing signatures or erroneous data, could result
in considerable delays and expenditures. The importance of detailed inspection processes
for arriving items became clear during the warehouse assessment phase. It was critical to
ensure that the received goods satisfied both the order requirements and quality
standards. Implementing extensive inspection procedures and promptly documenting any
problems aided in resolving quality concerns and obtaining adequate compensation from
suppliers. Handling discrepancies between the Bill of Lading (B/L) and Delivery Order
(D/O), as well as resolving complaints about defective products, demonstrated the value
of a well-structured approach to issue resolution. Addressing anomalies promptly and
keeping full records of complaints and remedies helped to improve supply chain
management. In addition, after working for months, I have continuously faced many
problems. That is why I realized that basic knowledge of the field is insufficient, it is
necessary to have additional problem-solving skills along with experience and specialized
expertise in the Purchaser position to be able to handle and thoroughly solve unforeseen
problems. Moreover, This job has given me valuable experience and deeper knowledge
in the field of Logistics along with complex procedures that can only be understood
through actual exposure.
2.2.2. Limitations
As an intern at Saigon Sunrise Co., Ltd., there are many significant constraints due
to inexperience and unfamiliarity with various parts of logistics and import operations.
Miscommunication within departments was a significant concern. The initial difficulties
in successfully communicating across departments, notably during the inventory check
and order planning processes, resulted in delays and misunderstandings. For example, I
misinterpreted of inventory data caused confusion between the Sales and Warehouse
Departments, resulting in delays in processing purchase orders and stock level
discrepancies. This had a substantial impact since it disturbed the smooth flow of
operations and reduced overall efficiency. Another difficulty was in processing and
completing import documentation. The personal inexperience led to blunders, particularly
with essential documents like the Letter of Credit (L/C). Inaccuracies in drafting this
paperwork caused delays in opening the L/C and processing import documents, affecting
shipment timing and potentially causing customs clearance complications. Furthermore,
the insufficient awareness of legal and regulatory standards for foreign trading resulted in

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occasional oversights. For example, there were occasions when all the documentation
required for customs clearance was unaware causing delays and additional fees. This
unfamiliarity with legal requirements occasionally produced issues in the customs
process, reducing the efficiency of import operations. Keeping track of crucial payment
deadlines was also a concern. It struggled to collect documentation costs and remaining
L/C amounts on schedule, which caused payment processing delays. This issue had the
potential to disrupt supplier relationships and potentially hold items, jeopardizing the
supply chain's reliability. Handling disputes and complaints about defective or non-
compliant goods was another challenge everyone faced. Due to a lack of experience in
handling such circumstances, it is difficult to bargain effectively with suppliers and
address issues quickly. Prolonged negotiations and delays in resolving complaints
impacted inventory availability and had the potential to tarnish the company's reputation
and supplier relationships. Finally, the technique of inspecting items and confirming
documentation was less efficient than required. This inefficiency caused delays in
processing shipments and updating warehouse inventories. The slow pace of inspection
and verification processes hampered the timely availability of goods for sale, adding to
operational inefficiencies.

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CHAPTER 3: RECOMMENDATIONS
3.1. Lessons learned
One of the most important lessons discovered was how important it is to have
efficient communication to guarantee seamless operations. Miscommunications within
departments—during inventory counts and order planning, for example—emphasized
how important it is to share exact information. It was discovered that reducing
misunderstandings and improving operational efficiency may be achieved by going
above and beyond to validate and explain facts, solicit input, and keep lines of
communication open. Avoiding delays and mistakes requires a thorough comprehension
of these materials. Processes can be streamlined, and errors can be reduced by
participating in thorough training or looking for mentorship in documentation methods.
My difficulties with legal and regulatory requirements highlighted how crucial it is to
have an in-depth understanding of these fields. Having a thorough understanding of
customs regulations and compliance matters is crucial for effective import operations.
Strong organizational and time management skills are essential, as demonstrated by the
challenges that happened in monitoring payment deadlines and controlling paperwork
expenses. By putting into practice efficient tools and methods for task scheduling and
tracking, trainees can become more proficient at meeting deadlines and handling
finances. Resolving disagreements and complaints was difficult but enlightening,
especially when they involved faulty or non-compliant products. It was discovered how
crucial it is to hone your negotiating and problem-solving abilities to resolve conflicts
quickly and successfully. This entails developing a solution-focused mindset when
handling disagreements and looking for cooperative solutions. A more streamlined
method was required due to the inefficiencies found in the inspection and verification of
documentation. The internship made clear how important it is to be flexible and dedicated
to lifelong learning. Because logistics and import operations are dynamic, it's important
to stay up to date on industry trends and be flexible when faced with new obstacles.
Addressing changing expectations and enhancing performance can be facilitated by
adopting an attitude of lifelong learning and professional growth.
3.2. Comparing the differences between practice and theory
I realized during the internship at Saigon Sunrise Co., Ltd. how different
university theory is from real-world experience in the industry. Standardized procedures

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and organized, technical knowledge are major components of university education. For
example, formal routes of communication, meticulous documentation procedures, and
established regulatory compliance are frequently emphasized in the curriculum. But how
these theoretical ideas are applied depends on the unique circumstances of every
business. Although academic theory offers a fundamental comprehension, practical
situations frequently necessitate customizing these ideas to the distinct working
conditions of the business. For instance, even though many students had studied
interdepartmental communication in theory, the real work included managing intricate
and frequently erratic relationships between departments. Since every department had its
own set of procedures and priorities, successful communication necessitated a level of
adaptability and flexibility beyond that of theoretical models.
However, implementing these theoretical concepts in a real-life, real-life situation
represents a complex and sometimes difficult departure from academic models. While
academic theory serves as an important foundation for knowledge, the practical
implementation of these principles must be tailored to the specific circumstances and
operational realities of each business. For example, while the theoretical foundation for
interdepartmental communication taught at university may seem basic, actual practice
requires negotiating complex and often unpredictable interactions between some
departments. Each department within a company has its own set of processes, goals, and
communication styles, requiring adaptation and flexibility beyond the organized models
taught in academic contexts.
In practical application, the theoretical emphasis on consistent documentation and
regulatory standards also ran into difficulties. While university courses provide a broad
overview of these subjects, organizations may differ in the details. Furthermore,
university theory frequently offers a skewed perspective on problem-solving and conflict
resolution. These processes are more complex and require quick, situation-specific
reactions. The intricacy of real-world interactions and the need to deal with unforeseen
problems brought to light the importance of practical experience over theoretical
knowledge in the development of effective problem-solving and communication abilities.
The gap between theoretical understanding and practical application is most
noticeable in situations that require quick and sophisticated answers. While academic
theory provides a basis, it sometimes lacks the depth needed to handle the complexities of

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day-to-day commerce. Practical experience demonstrates that effective problem solving
and communication requires not only the application of theoretical ideas but also
adaptation to the unique context and problems of the corporate environment.
Overall, my internship at Saigon Sunrise demonstrated the importance of
overcoming the gap between theory and practice. While higher education provides a
useful framework for understanding industry topics, the ability to successfully integrate
and adapt these ideas in real-life situations is critical. The practical challenges and
complexities faced during the internship emphasized the need for practical experience,
adaptability and a thorough grasp of industry-specific dynamics. This experience
demonstrates that, while theoretical knowledge is important, practical experience is
essential to acquire the abilities needed to effectively navigate the complexities of the
commercial world. fruit.
3.3. Recommendations
To enhance the productivity and reliability of Saigon Sunrise's import process, we
recommend a complete and systematic strategy based on rigorous planning, clear
communication and proactive management. First, build a team of experts within your
logistics department to handle import compliance. This team must understand
international trade rules, especially those affecting nonwoven fabric business activities,
and stay up to date with any changes in import laws and HS codes.
Invest in a reliable document management system to ensure that all required
paperwork, such as commercial invoices, packing lists, certificates of origin, and customs
declarations, are are created, saved and available correctly. This approach will make it
easier to prepare and submit documents on time, such as the nonwoven import date of
June 26, 2024. Improve coordination between logistics, operations and accounting to
simplify customs declaration and clearance procedures. Regular training and workshops
can help keep employees up to date on best practices and regulatory needs. Additionally,
consider using a customs brokerage service to negotiate complex customs processes and
expedite customs clearance, especially for shipments classified as channels that require
financial inspection. comprehensive material.
Working with a qualified customs broker can help expedite the customs clearance
process, especially for shipments that require extensive document review. These brokers
can provide vital insight and support, ensuring that any regulatory obligations are handled

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efficiently. Implementing modern tracking and monitoring technologies will provide real-
time shipment status data, allowing the logistics team to respond quickly to any delays or
concerns that may arise. Maintaining contact with your carriers and customs authorities
will make it easier for you to respond and resolve any issues more quickly. Regular
review of processes and audits are critical to finding opportunities for improvement. By
researching historical shipments and reviewing current operations, Saigon Sunrise can
make informed decisions to improve efficiency and compliance. Creating contingency
plans to manage any disruptions, harnessing technology for automation and ensuring
ongoing staff training and development are all important. A culture of continuous
improvement, strong communication channels, cost control and compliance with
international standards will make the import process stronger and more efficient.

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 CONCLUSION
The examination of Saigon Sunrise Manufacturing and Trading Limited Liability
Company's wet wipe import process reveals useful information about their operating
plans and obstacles in Vietnam's changing market environment. Since its start, Sai Gon
Sunrise has intentionally grown to suit the demands of imported commodities,
demonstrating a proactive attitude to development and adaptation. Understanding Saigon
Sunrise's import operations is dependent on its strong organizational structure, which was
rigorously developed to ensure efficiency and responsibility. Departments within the
organization are clearly defined, and each plays an important role in the smooth
execution of import procedures. This systematic strategy not only promotes smooth
collaboration, but it also improves operational synergy, which is critical for navigating
the difficulties of international commerce. When evaluating the company's business
performance in wet wipe imports, it becomes clear that it is robust in the face of
regulatory intricacies and market volatility. Key performance measures highlight
operational efficiency and financial health, showcasing Saigon Sunrise's capacity to
manage procurement and logistics methods successfully. These performance measures
are critical in determining operational success and driving strategic decisions that foster
long-term growth. The internship topic's relevance to Saigon Sunrise's activities
demonstrates the company's dedication to improving operational processes. This strategic
alignment improves operational agility and positions Saigon Sunrise competitively in the
industry. Examining the business environment of imports in Vietnam reveals both
potential and obstacles. Market prospects beckon with possible development paths, but
regulatory complications and operational risks present substantial challenges.
Understanding these characteristics enables Saigon Sunrise to develop educated plans
that balance risk avoidance and market growth ambitions. Detailed investigation of the
import process reveals consistent methods from purchase to delivery. Logistics
management and regulatory compliance emerge as important focus areas, emphasizing
the significance of thorough preparation and execution. To summarize, Saigon Sunrise's
drive to improve its wet wipe import process demonstrates its strategic vision and agility
in the face of industry obstacles. By exploiting operational data and executing targeted
changes, the firm may maintain its competitive advantage and achieve long-term success
in an ever-changing environment.

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REFERENCES
Czinkota, M. R., & Ronkainen, I. A. (2018). International marketing. Cengage
Learning
Saigon Sunrise Manufacturing and Trading Limited Liability Company. (2023).
Annual report. Retrieved from Saigon Sunrise website

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 APPENDIX
Appendix 1: Commercial Invoice

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Appendix 2: Arrival Notice

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Appendix 3: Import Declaration

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Appendix 4: Certificate of Origin Form E

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Appendix 5: Packing List

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Appendix 6: Container Deposit Receipt

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