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GENERAL ENGLISH · PRACTICAL ENGLISH · INTERMEDIATE (B1-B2)

AT THE
CLOTHES
SHOP
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Expemo code:
1CXN-339C-P54G

1 Warm-up

Work in pairs and answer these questions.

• Where do you buy clothes?

• Do you prefer to go to a shop or buy online? Why?
• Name as many items of clothing as you can for each department:

1. menswear and womenswear: t-shirt,

2. footwear: boots,

3. accessories: scarf,

2 Clothes shop vocabulary 1

Explain the difference between the following words:

1. a designer brand and a high-street brand?

2. a till and a register?

3. a shopping centre and a department store?

4. a shop assistant and a salesclerk?

5. to fit and to suit?

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3 Focus on vocabulary
Part A: Match the words to their definitions

1. bargain (n) a. being offered at a reduced price

2. discount (n) b. return something and get something different instead

3. refund (n) c. a card that is worth a particular amount of money and can be
used instead of cash or credit card
4. exchange (v) d. something bought for less than the usual price

5. gift card (n) e. an amount of money that is taken off the usual price

6. on sale (phrase) f. a system where customers can order goods from a website
and collect them from a local shop
7. out of stock (phrase) g. an amount of money that is paid back to you when you
return products to a shop
8. click and collect (phrase) h. when a product is unavailable to buy

Part B: Complete the sentences below with the words from Part A.

1. This jacket was when I bought it. It usually costs twice as much.

2. I only paid $10 for this sweater. It was a real .

3. They give you a 10% if you buy more than three items.

4. Michael liked the jacket I bought him, but it didn’t fit, so I took it back and asked the shop assistant
to it for a different size.

5. I ordered the jeans through the shop’s service, then picked them up when I was
in town at the weekend.

6. The shoes I wanted were . The shop assistant told me to come back next Friday.

7. Susan didn’t like the t-shirt, and she didn’t want a different one, so she took it back and asked the
shop assistant for a .

8. I bought a pair of trousers which cost £25. I paid for them with a £20 which I had
received for my birthday, and the rest in cash.

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Part C: Discuss

1. What do you do when a product you want is out of stock?

2. How often do you buy clothes on sale? Talk about something you bought which you considered
to be a bargain.
3. In your experience, how easy it is to exchange a product or get a refund in a clothes shop? Have
you ever had a problem?
4. Can you think of different reasons why a clothes shop may offer you a discount?
5. What are the advantages and disadvantages of giving someone a gift card as a present?
6. Do you ever use a click and collect service? What are the advantages of this type of service?

4 Clothing material

Look at the pictures and match the words to create descriptions for each item of clothing:

1. 2. 3.

4. 5. 6.

1. leather a. tie

2. silk b. jacket

3. denim c. cardigan

4. cotton d. jeans

5. wool e. t-shirt

6. polyester f. shoes

• What other clothes can be made of these materials? Do you own any of them?
• Which of these materials are the clothes you are wearing now made of?

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5 Listening
You’re going to listen to four dialogues between a customer and a shop assistant. Tick the correct
box for each action you hear.

Dialogues dialogue 1 dialogue 2 dialogue 3 dialogue 4

a. asking for a
product

b. deciding to
buy a product

c. deciding not to
buy a product

d. offering a
discount

e. asking for a
refund

f. explaining a
product is not
available

6 Listening comprehension
Now, listen again and fill in the gaps with three words:

Dialogue 1

Shop assistant: Do you need any help there?

Customer: Yes, do you have any wool jumpers like these in red?
1
Shop assistant: No, I’m afraid are out of stock.

Customer: Oh, that’s a shame. Do you have these leather shoes in a size 9?
2
Shop assistant: Hmm...I’ll just in the stock room...You’re in luck.
This is the last pair.

Dialogue 2

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Shop assistant: Hi, can I help you with anything?

Customer: Yes. Does this shirt come in a smaller size?

Shop assistant: Yes, it does. Here you go.

1
Customer: Where can I ?
2
Shop assistant: OK. The changing rooms .

Customer: (returning) It fits. I’ll take it.

3
Shop assistant: Great. Just to , if you spend more than £50 today,
you’ll receive a 30% discount.
Customer: OK, in that case I’ll get two. A blue one and a white one. Thank you, that’s quite a
bargain.

Dialogue 3

Customer: Excuse me. Is it possible to exchange these trousers for a different size?
1
Susan Clarke: Let me see. What looking for?

Customer: Size 36.

Shop assistant: Hmm...I’m sorry, we’ve sold out of size 36 in that colour.

Customer: Any idea when they’ll be back in stock?

Shop assistant: I’m not sure unfortunately. You could try ordering through our click and collect
2
service. If they’re , they should arrive here in a few
days.
Customer: OK.

Shop assistant: We also have a pair of size 36 in green.

Customer: No thanks. I think I’ll leave it. Could I just have a refund please?
3
Shop assistant: Of course. Do you ?

Customer: Yes, here you go...

Dialogue 4

Customer: I just can’t decide which of these silk ties to buy! I like them both.
1
Shop assistant: Let’s see... oh yes they . Well, they might be on
offer. I’ll check for you.
Customer: I hope so!
2
Shop assistant: Oh good, they are. So it’s fifteen pounds for one tie, and
two.
Customer: Right, I’ll definitely take both then. Thank you very much.

Shop assistant: You’re welcome.

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7 Find the word

Find these words and phrases in the dialogue:

1. another way to say ‘on sale’:

2. a verb which means ‘put on clothes to see if they fit’:

3. a different way to say ‘out of stock’:

4. a place in a shop where you can put on different clothes:

5. a different way to say ‘a refund’:

8 Focus on language

Part A: Unscramble the phrases from the dialogue.

To offer help:

1. need / any / help / there? / Do / you

2. I / anything? / help / with / Can / you

To ask for a specific item:

1. any / like / wool /have / Do / you / jumpers / these / in / red?

2. shirt / Does / come / this / in / size? / a / smaller

3. a / you / have / these / leather / shoes / Do / size / 9? / in

Explaining an item is not available:

1. ones / afraid / the / red / stock. / of / I’m / out / are

2. I’m /out / we’ve / 36 / colour. /of / size / sold / in / that / sorry,

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Explaining a price offer:

1. £15 / It’s / for / tie, / two. / £20 / and / for / one

2. If / a / you / more / than / you’ll / today, / spend / £50 / receive / 30% / discount.

Deciding to buy:

1. get / two. / I’ll

2. definitely / both / take / I’ll / then.

Deciding not to buy:

1. leave / I’ll / it. / think / I

Part B: Work in pairs to create dialogues using the phrases above.

Dialogue 1:

1. The shop assistant offers help:

2. The customer asks for a product:

3. The shop assistant explains that the product isn’t available:

4. The customer asks for another product:

5. The shop assistant explains that the product is available:

6. The customer decides to buy the product:

Dialogue 2:

1. The customer asks for a refund:

2. The shop assistant asks why the customer wants a refund:

3. The customer explains the problem:

4. The shop assistant offers an exchange instead:

5. The customer confirms that they want a refund:

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AT THE CLOTHES SHOP

9 Roleplay

In pairs, role play the following situations. Take turns to be shop assistant and customer.

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