PDF Course Outline 8

Auditing Techniques in Relation to Flight & Ground Operations
Dates
Abu Dhabi, United Arab Emirates Hoofddorp, Netherlands London, United Kingdom
02 - 04 November 2010 15 - 17 November 2010 Dates not yet confirmed
List price
€ 1275.00
Introduction
Safety in flight and ground operations requires fully effective operational processes. An AOC holder will need to ensure therefore that
all processes and related procedures are being effectively implemented together with adequate discharge of responsibilities to
ensure continued compliance with regulations and company requirements. JAR OPS requires an effective internal audit process
under the supervision of the Quality Manager that provides adequate feedback to the Accountable Manager.
This course aims to provide comprehensive training in audit management and auditing techniques to facilitate a fully effective audit
process in relation to flight and ground operations and supporting the achievement of operational and business objectives. The
course is highly participative, and promotes auditing practices that have become the benchmark in the industry.
Additionally the course will enable an operator to develop internal auditing processes designed to provide regulatory authorities with
the confidence of operator self monitoring
The course is an industry specific three day programme specifically designed for those who need to manage, undertake or
understand how to conduct effective JAR OPS auditing activities either as an internal audit function in relation to flight operations and
associated support services or in relation to contracted activities such as Ground Handling Agents, Catering etc.
This is a highly participative and practical course that stimulates involvement and provides for powerful auditing methodologies that
will enable participants to return to their organisations with the confidence to plan and undertake searching audits that provide
valuable information and feedback of the effectiveness of the management system and regulatory compliance to the Accountable
Manager.
Content
Subjects addressed will include the following:
1. Background to auditing in the context of regulations

2. The need for and importance of the Quality System in JAR OPS
3. The relationship between Quality & Safety Management systems
4. Responsibilities of the JAR OPS Quality Manager
5. Fundamental principles of auditing
6. Pro-active auditing as an integral part of management
7. Relative responsibilities of those managing and undertaking audits together with those subject to auditing activity who will need
to consider and implement effective corrective actions
8. Development of audit programmes
9. Objective based auditing & reporting methods
10. Audit planning - development of audit check lists
11. Best practice audit conduct
12. Investigative auditing skills and techniques
13. Factual reporting of audit findings
14. Interactive audit role play activity - a feature of this course
15. Audit reports & records
16. Psychological aspects of auditing
17. Auditor competency and development issues
18. Effective corrective action, audit follow up and close out mechanisms
JAA TO Training Courses 1 October 2010

19. The role of the Accountable Manager in steering the audit process and ensuring adequate response to audit findings
20. Interactive trainer led discussions on auditing problems & solutions
Learning objectives
After attending this course, participants should have the confidence to develop a comprehensive audit programme for Flight and
Ground Operations in response to regulatory requirements, together with the planning, conduct, reporting and close out of in-depth &
searching audits in an operational environment.
Target group
This course will be of very significant benefit to JAR OPS Quality Managers, Audit Managers and auditors who need to have the
necessary competence to conduct effective auditing throughout flight and ground operations, or in relation to any supplied services.
Accountable Managers, Operations Directors and others who need to understand and ensure that the audit process provides them
with sufficient assurance of the adequacy and effectiveness of operations in relation to regulatory compliance will also benefit from
attendance at this course.
Participants of JAR OPS and JAR FCL courses would also benefit by attendance at this auditing techniques course.
Pre-requisites
A background in an aviation operations environment. No previous experience of auditing or the Quality Manager's function is
necessary.
Duration
3 days - each day will commence at 09.00 and finish at 17.30, with appropriate refreshment breaks.
JAA TO Training Courses 2 October 2010

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Auditing Techniques in Relation to Flight & Ground Operations

02 - 04 November 2010 15 - 17 November 2010 Dates not yet confirmed

1. Background to auditing in the context of regulations

JAA TO Training Courses 1 October 2010

JAA TO Training Courses 2 October 2010

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