IT Essentials (Version 8.

0) Chapter 11 Exam
Answers ITE v8.0
Dec 23, 2022 Last Updated: Dec 28, 2022 IT Essentials 8 No Comments
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IT Essentials (Version 8.0) – IT Essentials 8.0 Chapter 11

Exam Answers
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1. A user tries to install an application on a Windows 10 Pro

PC but it fails. The user tries to uninstall the application but
it fails to uninstall. What option can be used to address this
issue without loss of data or applications?
 Use Advanced Start-up.
 Use Restore Point.
 Uninstall and reinstall the device using device manager.
 Restart the Windows Update services.
2. A user is troubleshooting a connectivity issue from the PC
to a web server and wants to see a list of the traffic stops
between the PC and the web server. What is the best
Windows command to select to do the job?
 bootrec
 diskpart
 recover
 tracert
 tasklist
3. Match the Windows 10 Registry key with its description.
(Not all options are used.)

IT Essentials ( Version 8.0) – IT Essentials 8.0 Chapter 11 exam Q3

4. Match the categories in the Windows 10 Control Panel to
the function.
 IT Essentials ( Version 8.0) – IT Essentials 8.0 Chapter 11 exam Q4
5. Which three levels of RAID are supported by Windows 10
Pro? (Choose three.)
 5
 0
 4
 3
 1
Explanation: Windows 10 Pro supports RAID levels 0 (Spanned), 1
(Mirrored), and 5 (Stripping with Parity).
6. A user calls the help desk and reports that the
workstation, when powering up, displays error messages
about an invalid system disk or invalid boot disk. When a
technician comes to the office, the user mentions that the
workstation was working well the day before. The technician
checks the workstation and makes sure that the cable is
firmly connected between the hard drive and the
motherboard. What is another likely cause of the problem?
 A recently installed device driver is incompatible with the boot.
 The boot service fails to start.
 Some of the operating system files may be corrupted.
 The MBR/GPT is corrupted.
Explanation: These error messages indicate that the workstation cannot
detect the hard drive as a bootable device. One possible cause is that the
MBR/GPT on the hard drive is corrupted so that the workstation cannot locate
a valid partition that holds the necessary codes to start booting.
7. A technician is attempting to diagnose and rectify a
common boot problem on a Windows 10 installation. Which
Windows 10 advanced recovery option should the technician
use?
 Startup Repair
 Reset
 System Image Recovery
 System Restore
Explanation: The Windows Startup Repair option can be used once the
system is in recovery mode to fix common boot issues. Common boot
problems that can be addressed by Statup Repair are repairing the MBR,
repairing the boot sector, and adding missing Windows installations to the
Boot Configuration Database (BCD).
8. A user of a Windows 10 PC wants to automatically sync
the user profile across various Windows 10 devices that the
user owns. How can the user accomplish this?
 Have the user sign into all devices with the Microsoft
account of the user.
  Use gpupdate to propagate the group policy to other devices.
 Ensure that the user is in the proper group so that the group policy will be
applied.
 Make sure that OneDrive file sync is disabled.
Explanation: A Microsoft account is required to sync data between
devices, to access OneDrive, and to work with parental controls of the Child
account. It allows access to Microsoft cloud services and syncs desktop
settings and profiles across multiple devices. For this to occur, all devices
must be signed in with the same Microsoft account.
9. Which question is an open ended question that could be
used when helping a customer troubleshoot a Windows
problem?
 What programs have you installed recently?
 Have you changed your password recently?
 Can you boot the operating system?
 Do you get a login prompt when the computer boots?
Explanation: Closed ended questions tend to have a yes/no response.
Open ended questions leave more room for the customer to explain in more
detail. Technicians should use open ended questions to help identify the
problem.
10. A user is reporting that a file has been shared
specifically with another user on the network, but the other
user opens the file and is unable to save it once edited.
What is the probable cause?
 The file has the Archive attribute enabled.
 The user forgot to share the parent folder.
 The user shared the document with Read permissions.
 The file has been deleted.
Explanation: The permission setting should have been Change or Full
Control. The Read permission does not allow edited files to be saved.
11. Which statement is true regarding libraries in Windows
10?
 Libraries allow Windows 10 to index files faster.
 Libraries allow Windows 10 to support file names longer than 20
characters.
 Libraries allow Windows 10 to link mutiple different
directories.
 Libraries allow Windows 10 to enforce the EFS file system.
Explanation: Libraries in Windows 10 allow multiple different directories to
be linked together in one location.
12. A user notes that the username and password are
automatically populated in the Microsoft Edge browser when
logging into a secure site. When the user tries to log into the
same site using Google Chrome, the username and password
do not save automatically. Why is this occurring?
 Google Chrome does not support that secure site.
 The certificate for that site has not been authenticated.
 The Google Chrome browser is corrupt.
 Google Chrome does not automatically save web
credentials.
Explanation: Web credentials do not save for sites accessed by browsers
other than Internet Explorer and Edge. Credentials created with other
browsers must be managed from within that browser.
13. A user wishes to view an ISO disk image file on a
Windows 10 Pro PC. How can this be done?
 Use the built-in Unzip utility to open the ISO file and extract the contents
into a directory.
 Convert a Dynamic disk to a Basic disk and open the ISO image.
 Use File Explorer to locate the ISO file and mount the file
using the Disk Image tools.
 Copy the ISO image to a Dynamic disk and double click it.
Explanation: An ISO image can be mounted in Windows 10. Use File
Explorer, to locate the ISO file, then select the Manage menu under Disk
Image tools, and then select Mount.
14. Which feature is included with both macOS and Apple
iOS to establish a Wi-Fi direct connection between devices to
simplify file transfer?
 Nearby sharing
 Workgroup
 AirDrop
 Homegroup
Explanation: AirDrop was included in both macOS and Apple iOS to
provide simple file sharing via a Wi-Fi direct connection between devices.
15. A technician notices that a program that is listed in the
registry of a Windows computer is not found on that
computer. What is a possible solution to the problem?
 Run fdisk /mbr from the command prompt.
 Restore the ntdetect.com file from the installation media.
 Reinstall the application. Then, run the uninstall
program.
 Restore the boot.ini file from the installation media.
Explanation: By installing the application again, the link in the registry
should work. When you uninstall the application, the uninstall process should
remove the registry entries.
16. A computer technician is attempting to modify settings
in the Network Adapter > Properties > Advanced tab >
Speed and Duplex . What is a possible effect (or impact) if
this option is configured incorrectly?
 The NIC loses VLAN support.
 The NIC cannot be set to shutdown while the computer is idle.
 The network connection may experience issues.
 The NIC cannot be set to wake up with network activity.
Explanation: Network card properties are configured in the Advanced tab
of the adapter properties window. The Advanced tab provides configuration of
features such as Speed & Duplex, QoS, Wake-on LAN, and more.
17. A technician has successfully removed malware from a
PC and finds that when the system is rebooted error
messages are displayed about missing and corrupt system
files. What utility can the technician use to replace or fix any
corrupted system files?
 ASR
 Fixmbr
 SFC
 Regedit
 Fixboot
Explanation: ASR is used to recover the operating system when it is totally
corrupt and will not boot. Regedit is a registry editor whereas Fixmbr and
Fixboot are command line utilities that can be used to repair corrupt boot
records. SFC is used to check the integrity of any system files that may have
been corrupted and repair them.
18. What is the purpose of Windows 10 ReadyBoost?
 It enables Windows to treat an external flash device,
such as a USB drive, as a hard drive cache.
 It enables the quadruple channels on a 64-bit processor.
 It enables the UEFI bios to boot faster.
 It speeds up the Windows 10 start time.
Explanation: Another form of virtual memory is using an external flash
device and Windows ReadyBoost to enhance system performance. Windows
10 ReadyBoost enables Windows 10 to treat an external flash device, such as
a USB drive, as a hard drive cache.
19. Where are 32-bit program files located in a 64-bit version
of Windows 10 Pro?
 c:\Windows\system32
 c:\users
 c:\Program files
 c:\Program files (x86)
Explanation: In a Windows 10 64-bit operating system, 32-bit program files
are located in the c:\programs (x86) folder, while 64-bit programs are located
in the c:\Programs folder.
20. Match the folders in a 64-bit Windows 10 PC to their
description. (Not all options are used.)

IT Essentials ( Version 8.0) – IT Essentials 8.0 Chapter 11 exam Q20

21. A technician is troubleshooting a PC. The display shows
an “Invalid Boot Disk” error after the POST. What is a
probable cause?
 The PC does not have a floppy drive or the floppy drive is broken.
 The date and time have been changed in the BIOS and do not reflect the
correct time and date.
 A process is using most of the CPU resources.
 The MBR is corrupted.
 The PC has a BIOS password.
Explanation: Possible causes for the error shown are: (1) Media that does
not have an operating system is in a drive. (2) The boot order is not set
correctly in the BIOS. (3) The hard drive is not detected or the jumpers are not
set correctly. (4) The hard drive does not have an operating system installed.
(5) The MBR is corrupted. (6) The computer has a boot sector virus. (7) The
hard drive is failing.
22. A technician is troubleshooting a Windows 10 PC with a
frozen Internet Explorer window. Which command can the
technician run, as an administrator at a command prompt, to
terminate the Internet Explorer process that has hung?
 taskkill /pid iexplorer.exe
 taskkill /f /im explorer.exe
 taskkill /fi iexplorer.exe
 taskkill /f /im iexplorer.exe
Explanation: The taskkill command can be used to end processes and
services. The switch /im refers to the ImageName to end a task by PID or
image name respectively. The switch /f terminates the process without any
user notification. This is useful because it will terminate the hung process
even if it is displaying a dialogue box.
23. Match the folders in a 32-bit Windows 10 PC to their
description. (Not all options are used.)

24. A user reports that a PC is losing files, not opening some

files, and is performing slowly. The technician suspects
problems with the hard drive. What should be done to
protect the data that is on the PC and to determine the
source of the problem, without risking total drive failure?
 Run the format command, then replace the hard drive.
 Back up all important files, then run chkdsk.
 Run chkdsk, then run format.
 Back up all important files, then replace the hard drive.
 Run chkdsk, then back up all important files.
Explanation: Backing up important files is the first step in protecting
existing data. After backing up, running chkdsk will allow the technician to
determine if there are bad sectors on the hard drive, without losing any data.
25. Match the message types in the Windows 10 Event
Viewer with their description. (Not all options are used.)
26. A technician has been asked to reinstall the OS on a
computer that has a corrupted operating system. The
technician inserts the installation media in the optical drive.
What would be the most likely action the technician should
perform next?
 Change the BIOS password.
 Flash the BIOS for a firmware upgrade.
 Change clock speeds in the BIOS.
 Change the boot sequence in the BIOS.
Explanation: Typically, once the operating system has been installed, the
computer boots from the hard disk all the time. To boot from an optical drive,
the boot sequence needs to be modified. Changing the BIOS password,
flashing the BIOS, and changing the clock speed have no effect on loading
installation files from the optical drive.
27. A technician is troubleshooting a Windows 7 laptop that
takes significantly longer than expected when performing a
file search. What is the possible cause?
 The file system is corrupt.
 The disk type is basic.
 The disk type is dynamic.
 The file permissions are not set.
 The index service is not running.
Explanation: The Windows indexing service is used to speed up file
searches. A slow search may be the result of either the index service not
running or not indexing the correct location.
28. A user is looking for a file but can not find it in the
Document folder. The user wants to move to the Download
directory to check there. What is the best Windows
command to select to do the job?
 bootrec
 ipconfig
 diskpart
 cd
 help
29. A user needs to display a list of current processes
running on a local or a remote computer. What is the best
Windows command to select to do the job?
 diskpart
 bootrec
 format
 tasklist
 path
30. A Windows 8 computer locks up with a stop error during
startup and then automatically reboots. The automatic
restart setting is making it difficult to see any error
messages. What can be done so that the error messages can
be viewed?
 Access the Advanced Startup options menu before the OS
loads to disable the auto restart function.
 Use the System Recovery options to restart the operating system.
 Use the Command Prompt option to research the stop error messages.
 View the error messages and recover the system using the System Image
Recovery tool.
Explanation: The error messages are difficult to read so the best solution is
to first try to disable the auto restart function by accessing the Advanced
Startup menu before the OS loads. Then the error messages can be read and
further action taken to resolve the rebooting problem.
31. A technician is working on a Windows 10 PC that keeps
freezing occasionally after a driver update. System restore
has been turned off. What option can be used to address this
issue without loss of data or applications?
 Uninstall and reinstall the device using device manager.
 Restore using Sysprep.
 Reset this PC.
 Restart the Windows Update services.
32. A company has recently deployed Active Directory and
now a workstation cannot connect to a network resource. A
technician takes corrective action by modifying group policy
settings. Which command should the technician use to make
the workstation synchronize with the new settings?
 runas
 gpupdate
 rstrui
 tasklist
 gpresult
Explanation: The functions of the listed commands are as follows:
 runas – runs a program or tool with different permissions
 rstrui – starts the System Restore utility
 gpresult – displays group policy settings
 gpupdate – refreshes group policy settings
 tasklist – displays currently running applications

33. A technician wishes to create a dynamic volume on a

Windows 10 PC that has two physical hard drives. The
technician wants to achieve maximum write performance
with data fault tolerance. What type of dynamic volume
should be created to achieve this?
 RAID 5 volume
 RAID 2 volume
 RAID 6 volume
 RAID 1 volume
Explanation: Mirroring is a type of RAID (RAID 1) that uses two hard disks
to protect a single disk against failure. Because data is written to both disks, it
can be read from both disks, thus improving the read speed performance.
34. Which file sharing mechanism is included with Microsoft
Windows 10 to provide simple file sharing via Wi-Fi and
Bluetooth?
 Nearby Sharing
 AirDrop
 Homegroup
 NFC
 Workgroup
Explanation: Nearby Sharing is included in Microsoft Windows 10 to
provide simple file sharing with the ability to share content with a nearby
device using both Wi-Fi and Bluetooth.
35. A company is implementing a wireless network and using
wireless devices as part of the corporate environment.
Which two server-based authentication methods should the
company consider in the wireless network design? (Choose
two.)
 AES
 RADIUS
 TKIP
 TACACS
 WPA2-PSK
Explanation: RADIUS and TACACS require a server that would
authenticate wired/wireless devices as well as users.
36. A Windows 10 computer suddenly started experiencing
network connectivity issues after the latest Windows
updates completed a week ago. What option can be used to
address this issue without loss of data or applications?
 Restore using Sysprep.
 Restart the Windows Update services.
 Reset this PC.
 Uninstall and reinstall the device using device manager.
37. A client installed a new driver for a device three weeks
ago; however, this driver is causing the system to freeze
occasionally and the client wishes to revert back to the old
driver. What option can be used to address this issue
without loss of data or applications?
 Restart the Windows Update services.
 Restore using Sysprep.
 Uninstall and reinstall the device using device manager.
 Reset this PC.
38. A technician is troubleshooting a Windows 10 PC that
will not do any windows updates automatically or manually.
What option can be used to address this issue without loss
of data or applications?
 Use Advanced Start-up.
 Go back to the initial Windows build.
 Delete all the files in C:\Windows\SoftwareDistribution
folder and restart the PC.
 Perform a repair of Windows using Installation media.
39. A user is trying to create a new Windows directory for
storing files related to a new project. What is the best
Windows command to select to do the job?
 md
 ping
 tracert
 nslookup
 help
40. A user has to shutdown several remote computers one at
a time. What is the best Windows command to select to do
the job?
 nslookup
 ping
 shutdown
 netstat
 recover
41. A user has just installed a new hard drive into the PC and
needs to prepare it to store Windows files. What is the best
Windows command to select to do the job?
 bootrec
 ipconfig
 diskpart
 net user
 format
42. A technician is troubleshooting a Windows 10 PC that
will not do any windows updates automatically or manually.
What option can be used to address this issue without loss
of data or applications?
 Restore using Sysprep.
 Uninstall and reinstall the device using device manager.
 Restart the Windows Update services.
 Delete all the files in C:\Windows\SoftwareDistribution
folder and restart the PC.
43. A user is experiencing issues with system startup and
with failing to open some files. The user wants to determine
the source of any hard drive issues. What is the best
Windows command to select to do the job?
 bootrec
 ipconfig
 chkdsk
 diskpart
 cls
44. Match the Internet Options to the descriptions used to
configure Microsoft Internet Explorer. (Not all options are used.)
45. A user suspects someone has hacked into the PC and
wants to verify activity on the PC by displaying all active TCP
connections to the PC. What is the best Windows command
to select to do the job?
 diskpart
 bootrec
 netstat
 format
 regsrv32
46. A user has an important file that is used in many projects
and needs to move that file to a different Windows directory
while maintaining it in the current location. What is the best
Windows command to select to do the job?
 bootrec
 ipconfig
 diskpart
 history
 copy
47. A user is reorganizing files within different directories to
accommodate new projects and needs to relocate a file from
one Windows directory to another one. What is the best
Windows command to select to do the job?
 tasklist
 DISM
 move
 sfc
 history