Hicham

Curriculum vitae
Ahouas Hicham
Objectif
I m looking To a position in a dynamic and growing organization and work with a
team that allows enhancing current experience and acquire my skill
&professional experience and expertise will be regarded as a wealth of an
organization.
SKILLS
 A Pentalingual (English, French, Spanich, German and Arabic).
 The ability to work within a high pressure environment
 A team player.
 Excellent communication skills.
 Deep knowledge of sales techniques.
 Ability to manage labor control to recruit and train catering team.
EDUCATION
 Diploma of hospitality and tourism technology
ITHT hay Anas Fes, morocco
2006-2008
 Diploma of German Language
Goethe institute Marrakech, morocco
2001-2002.
 Study the law
Caddy ayyad faculty Marrakech, morocco
2000-2002
 Baccalaureate secondary education
Lycee Al Massira Azilal morocco
1999-2000
COMPUTER SKILLS
 Word, Excel, has a good knowledge in the Internet research.
 Octorate and opera reservation system.

 Visitrack (visitor management system)
 Factobox and PayPal for online payment.
PROFESSIONAL TRAINING
 Three months internship at the hotel LTI beach club Agadir morocco as pastry
maker
 One month internship at hotel la koutoubia Marrakech morocco as waiter
 Tow months internship at the Riad cascades ouzoud restaurant waiter
 One month internship golf palmerie palace hotel as waiter supervisor
 One month training caspiean hotel morocco as restaurant supervisor
Curriculum vitae
PROFESSIONAL EXPERIENCES
 Front desk& Branch security
August 2017-present
First Abu Dhabi Bank GHQ
 signing visitors in and out, enforcing access control procedures,
 assisting with mail deliveries, preparing meetings and arranging
preparations for visitors leaving the building,
 Creating reports, arranging office documents and operating multi-line phone
systems.
 Patrol the interiors and exteriors of premises looking for signs of intrusion.
 Answer alarms and investigate disturbances.
 Contact police in case of an emergency etc...
Branch
 Assist and guide customer for teller or customer service
 Assist customer for deposit and payments(debit card credit card prepaid card
edirham du Etissalat addc….etc)
 ASSISTANT MANAGER
MARS2017-APRIL2015
HOTEL RIAD CASCADES OUZOUD MOROCCO
 TRAININGA NEW EMPLOYEE’S.
 DAILY QUALITY CONTROL CHEEKS.
 INVENTORY MONITORING AND PLACING ORDERS.
 END OF THE DAY CLOSING OPERATIONS.
 ENSURE THAT ALL EMPLOYEES WERE WORKING WITH IN COMPLIANCE
WITH LEGAL SAFETY HYGIENNE AND ENVIRONMENT STANDARDS.
 ENSURED THAT RESTAURANT AND ROOMS WAS PROPERLY STAFFED AND
MANAGED TO ENABLE HIGH DINGING STANDARDS.
 Supervisor receptionist
April 2015-March 2013
Hotel Riad cascades ouzoud morocco.
 Ensure reservation departement and front office staff are constantly a
ware of availability sales oppen on request ,closed date ,high demand
date….etc
 Respond to all guest reservation request and execute prompt,courteous
and accurate guest services at all time.
 Fully knowledge about hotel guest ,rooms ,rates….et
 Answer guest inquiries pertaining to hotel ,service reservation of guest
….etc
 Mange system that are set up within the reservation.
 Create and manage rate package.
 Handel external system like channel manager, web booking,airbnb
b&b, iescape online travel agents extranets.
 Up date no show and cancelation on all otas
 Handel all sort off payments and deposit .
 customer service and head waiter lounge.

Curriculum vitae
Mai 2013-April 2009
Hotel Riad cascades ouzoud morocco.

 Process payments (accept payments cash, debit, and credit transfert, handle
reimbursment in case of return or administer voucher).
 Execute oppening and closing procedures.
 Schedules shifts
 Inspect table selling in order to engure a correct table set up .
 Assist client with special needs following relevant guide lines and special
standards.
 Increase a sales volume and avoid loss through gross selling .great a guest
warmly and ascertain for selling.
 Handle a customer complain and provide a quick service recovery.
 Keep the highest possible customer service and make sure that all the
customer service at all time performed in professional way.
 lead and guide employed ……etc
 sales agent
Jan 2004-sept 2006
Berber house morocco

 Answer potentiel customer questions and follow up call question.
 Play a key role in providing excellent customer service.
 Understand customer needs and offer sollution and offert.
 Have a good knowledge for traditional items and explication.
 Give a good impression about the items selling.
 Handle all complain with a professional way.
 trips orgnisator
Jan 2002-Feb 2004
Self employed
 Organize pedestrian trips for individuals and groups.
 Propose activities such as kayak canyon fishing….etc
 Propose a donkey ride for families and handicap.
 Prepare picnics.
Languages
 Arabic :read,write,speak
 French: read,write,speak
 English read,write,speak
 Spanich: read,write,speak
 German: read,write,speak
Hobbies’
Curriculum vitae
 Sport
 Travelling
 Swimming
 Internet research
 Chess playing
VOLUNTEERS
SPECIAL OLYMPICS WORLD GAMES ABU DHABI 2019
Mars 2019
 Protocol and Honored Guest
PERSONAL INFORMATION
Mobile: +971-54-7278719
+971-504931820
Date of birth: 02/10/1981
Nationality: Morocco
Email:[email protected]
Driver license (B): Issued in MOROCCO
 Great honor to be a member in your teamwork

Hicham

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Hicham

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Curriculum vitae

 Octorate and opera reservation system.

 customer service and head waiter lounge.

Hotel Riad cascades ouzoud morocco.

Berber house morocco

 Protocol and Honored Guest

Date of birth: 02/10/1981

Driver license (B): Issued in MOROCCO

 Great honor to be a member in your teamwork

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