ACS Lab Manual (2025)
ACS Lab Manual (2025)
ACS Lab Manual (2025)
TECH I/II
ADVACNED
ENGLISH
COMMUNICATION
SKILLS LAB
MANUAL
Prepared By:
English Team (H&S)
Preface
The ability to speak and communicate is the only difference between Animals and
Human beings. It is due to effective communication skills that humans interact with one
another as a social being. For a person to progress well in the society only merits or
qualifications or intelligence or creativity is not enough, there is something which drives
the talent and caliber hidden in the students and makes them known to the society and that
is Effective communication in English Language. This book mainly focuses on how to
improve communication skills thus landing the students in their success Zone by giving
them ample of exercises and opportunities to practice day-day English.
This book focuses on student –centered learning, creating interest in the language and
guiding pupil engineers in LSRW skills. Each chapter allows students to demonstrate
mastery of principles of quality speaking. With its incremental approach, this book can
address a range of effective communicative abilities which also help the students prepare
for Campus Recruitment Training and Placement.
Each chapter also has integrated examples that unify the discussion and form a common,
easy-to – understand basis for discussion and exploration. This will put students at ease
and thus improve their levels of comprehensive skills.
DEPARTMENT OF ENGLISH
(Humanities & Sciences)
MRCE
ACKNOWLEDGEMENT
We would like to express our thanks and gratitude to our Principal, Vice Principal, HOD
and the management of MRGI who gave us the golden opportunity to do this wonderful
and productive project where we can utilize our skills and talent thoroughly and share
the knowledge with students to develop their communication skills and employability
skills.
We thanks everyone who guide us and help us to complete this task, we appreciate the
support given by the MRCE management.
2
ADVANCED COMMUNICATION SKILLS
ABOUT MRCE
Malla Reddy College of Engineering (Formerly CM Engineering College) has been established
under the aegis of the Malla Reddy Group of institutions in the year 2005, a majestic empire,
founded by chairman Sri. Ch. Malla Reddy .He has been in the field of education for the last 22
years with the intention of spearheading quality education among children from the school level
itself. Since the beginning Mr. Malla Reddy has endeavoured to ensure quality education and
carved a niche for himself by managing this group of institutions.
Malla Reddy College of Engineering has been laid upon a very strong foundation and has ever
since been excelling in every aspect. The bricks of this able institute are certainly the adept
management, the experienced faculty, the selfless non-teaching staff and of course the students.
Vision
To emerge as a Center of Excellence for producing professionals who shall be the leaders in
technology innovation, entrepreneurship, and management and in turn contribute for advancement
of society and human kind.
Mission
• To provide an environment of learning in emerging technologies.
• To nurture a state of art teaching learning process and R& D culture.
• To foster networking with Alumni, Industry, Institutes of repute and other stakeholders for
effective interaction.
• To practice and promote high standards of ethical values through societal Commitment.
3
Page
3
ADVANCED COMMUNICATION SKILLS
2. Objectives:
This Lab focuses on using multi-media instruction for language development to meet the
following targets:
To improve students' fluency in English, with a focus on expanding their vocabulary.
To enable students to comprehend English spoken at a normal conversational pace by
educated native speakers.
To help students respond appropriately in various socio-cultural and professional contexts.
To develop the ability to communicate ideas clearly and coherently in writing.
To prepare students effectively for placement opportunities.
3. Syllabus:
The following course content is prescribed to conduct activities for the Advanced English
Communication Skills (AECS) Lab:
Activities on Writing Skills: Vocabulary for Competitive Examinations - Planning for Writing –
Page
Improving Writing Skills-Structure and presentation of different types of writing– Free Writing and
4
ADVANCED COMMUNICATION SKILLS
Interview Skills: Concept and Process - Interview Preparation Techniques - Types of Interview
Questions– Pre-interview Planning, Opening Strategies, Answering Strategies-Interview Through
Tele-conference & Video-conference-Mock Interviews.
• MINIMUMR EQUIREMENT:
The Advanced English Communication Skills (AECS) Laboratory shall have the following infrastructural
facilities to accommodate at least 35 students in the lab:
• Spacious room with appropriate acoustics.
• Round Tables with movable chairs
• Audio-visual aids
• LCD Projector
• Public Address system
• P – IV Processor, Hard Disk – 80 GB, RAM–512 MB Minimum, Speed – 2.8GHZ
• T. V, a digital stereo &Camcorder
• Headphones of Highquality
• SUGGESTEDSOFTWARE:
The software consisting of the prescribed topics elaborated above should be procured and used.
• Oxford Advanced Learner’s Compass, 7thEdition
• DELTA’s key to the Next Generation TOEFL Test: Advanced Skills Practice.
• Lingua TOEFL CBT Insider, by Dreamtech
• TOEFL & GRE (KAPLAN, AARCO & BARRONS, USA, Cracking GRE by CLIFFS)
TEXT BOOKS:
• Effective Technical Communication by M Asharaf Rizvi. McGraw Hill Education (India) Pvt. Ltd.
2ndEdition
• Academic Writing: A Handbook for International Students by Stephen Bailey, Routledge, 5 th
5
Edition.
Page
5
ADVANCED COMMUNICATION SKILLS
REFERENCES:
• Learn Correct English – A Book of Grammar, Usage and Composition by Shiv K. Kumar and
Hemalatha Nagarajan. Pearson2007
• Professional Communication by Aruna Koneru, McGraw Hill Education (India) Pvt. Ltd,2016.
• Technical Communication by Meenakshi Raman & Sangeeta Sharma, Oxford University Press 2009.
• Technical Communication by Paul V. Anderson. 2007. Cengage Learning pvt. Ltd. NewDelhi.
• English Vocabulary in Use series, Cambridge University Press2008.
• HandbookforTechnicalCommunicationbyDavidA.McMurrey&JoanneBuckley.2012.Cengage
Learning.
• Communication Skills by Leena Sen, PHI Learning Pvt Ltd., New Delhi,2009.
• Job Hunting by Colm Downes, Cambridge University Press2008.
• English for Technical Communication for Engineering Students, Aysha Vishwamohan, Tata Mc
Graw-Hill2009.
6
Page
6
ADVANCED COMMUNICATION SKILLS
TABLE CONTENT
S No Experiment Page
No
7
ADVANCED COMMUNICATION SKILLS
8
Page
8
ADVANCED COMMUNICATION SKILLS
ACTIVITY- 1
“The things I want to know are in books. My best friend is the man who’ll get me a book I [haven’t]
read.”
-Abraham Lincoln
&
“There is as much wisdom in listening as there is in speaking – and that goes for all relationships, not just
romantic ones.”– Daniel Dae Kim
Listening is one of the essential soft skills. It indicates a person’s ability to receive and interpret information in
the communication process.
Without active listening skills, you won’t be able to receive and interpret the message. As a result, the
communication process will break down, and the speaker can quickly become irritated.
Moreover, listening skills rank among the most critical soft skills to incorporate while crafting your resume.
Effective communication is an absolute cornerstone in the professional realm, and active listening serves as its
bedrock. By showcasing your expertise in active listening, you underscore your dedication to fostering
transparent, cooperative, and influential communication and present yourself as an invaluable asset to any team
or organization.
9
ADVANCED COMMUNICATION SKILLS
1. Reduces Misunderstandings
Poor communication always results in misunderstandings. And, poor communication arises from poor listening
skills. People end up assuming things and misunderstanding each other if they do not share their side of the
stories or listen to others actively. So, it’s easy to mishear something or misinterpret information. Such
misunderstanding can gradually keep increasing if the listening skills in communication are not improved.
2. Builds Empathy
Empathy is essential to effective listening. Therefore, it would be best if you mirrored the emotions the speaker
has. For example, if the speaker’s face expresses sadness or joy, your facial expressions and words should also
express similar emotions. Empathy towards the speaker takes concentration and consumes energy, allowing
open communication and establishing relationships.
3. Limits Judgments
Listening limits judgments. While actively listening to someone, your total concentration stays in the
conversation. As a result, you try your best to understand the other person or group of people and remove
judgmental thoughts. You, therefore, listen to the speaker with an open mind because they are giving you their
10
perspective. You may realise that the speech makes more sense as they continue the lecture.
10
ADVANCED COMMUNICATION SKILLS
If you are working in a customer-centric or interactive role, your communication skills play a big part in your
success. Thus, practising good listening skills with everyone at the workplace would benefit your success. You
could also build stronger bonds with your co-workers. As a result, everyone will respect you more and value
you.
5. Increases Productivity
Whether you’re at work or home, listening is essential to your success. Good listeners are more likely to store
information and understand what’s being required of them. This is a valuable skill in group projects and
meetings. People may think they need to talk a lot to contribute, but listening is arguably more essential. If
everyone listens to each other, there is less room for misunderstandings. This increases everyone’s productivity.
7. Providing Feedback
Providing feedback to the speaker can only be achieved through active listening. The goal of feedback is to
send signals to the speaker to know that you are actively listening. The medium of feedback can be verbal or
non-verbal.
For example, you can use “okay, or I understand it” for verbal feedback. And for non-verbal feedback, you can
nod your head and other appropriate facial expressions. Writing down what the speaker is saying also shows
your attentiveness.
11
ADVANCED COMMUNICATION SKILLS
It is very crucial that you evaluate your listening skills to select the areas that require improvement. Here are
some ways you can follow to help improve your listening skills:
3. Do Not Interrupt
Everyone’s capacity to understand a subject is different. For example, in some matters, you may not
understand everything that someone says to you. So, you may want to ask a question to back up and clarify the
topic or phrase you misunderstood.
However, you should wait for a pause in their speech and then ask your question. This way, you are showing
the speaker that you are listening, paying attention and willing to discuss things further. The speaker will also
appreciate it because they can finish the speech without interrupting.
5. Practice listening
Page
12
ADVANCED COMMUNICATION SKILLS
Practising is a great way to improve and learn any skill—listening means being aware of what to do when
someone is talking to you. So you can improve your communication to improve the listening skills by
practising. For example, you should write down what you heard, understood and give feedback to the speaker.
Also, you can listen to podcasts or audio books; they are great for improving listening skills. Although, you
should not listen to more than a four-minute clip. Write down what you understand and replay the audio clip to
see how much information you had retained from the audio.
Many professional bodies such as One Education can help you learn new skills.
listener, you first identify why you have poor listening skills. After that, work on your flaws.
Page
13
ADVANCED COMMUNICATION SKILLS
Types of reading
There are several types of reading, each serving different purposes and requiring different approaches. Here are
some common types:
Skimming: Quickly glancing through text to get a general idea or overview. This is useful for determining if
the material is relevant or for finding specific information quickly.
Scanning: Looking through text to locate specific facts, keywords, or information. This method is helpful
when searching for particular details without reading everything in full.
Intensive Reading: Reading carefully and thoroughly to understand the material in depth. This involves
focusing on details, analyzing content, and absorbing comprehensive information.
Extensive Reading: Reading large amounts of text, usually for pleasure or general understanding. This type of
reading emphasizes fluency and overall comprehension rather than detailed analysis.
Critical Reading: Evaluating and analyzing the text to form a judgment about its validity, arguments, and
relevance. This involves questioning the author’s perspective, biases, and the evidence presented.
Speed Reading: Techniques aimed at increasing reading speed while maintaining comprehension. Methods
include minimizing sub-vocalization, using peripheral vision, and practicing reading in chunks.
Close Reading: Analyzing a text closely and carefully to interpret its meaning, structure, and nuances. This
method is often used in literary studies and involves paying attention to details like language, syntax, and
literary devices.
Reflective Reading: Engaging with the text on a personal level, reflecting on its implications and how it
relates to your own experiences or beliefs. This type of reading is often used for self-improvement or
philosophical texts.
Interactive Reading: Engaging with the text by asking questions, making predictions, and interacting with the
content. This approach is often used in educational settings to deepen understanding and encourage active
learning.
Functional Reading: Reading to perform specific tasks or to understand instructions. This type includes
reading manuals, guides, and other practical materials to achieve a particular goal.
1. Benefits of Reading:
Reading offers a wide range of benefits, impacting various aspects of personal development and well -
being. Here are some key advantages:
Mental Stimulation: Reading keeps your brain engaged and sharp, potentially reducing the risk of
cognitive decline as you age. It’s like a workout for your brain.
14
Knowledge Acquisition: Books are a rich source of information and can expand your knowledge on
Page
countless subjects. The more you read, the more you learn about the world and different perspectives.
14
ADVANCED COMMUNICATION SKILLS
Vocabulary Expansion: Regular reading exposes you to new words and phrases, enhancing your
vocabulary and improving your language skills.
Improved Focus and Concentration: Reading requires concentration and attention to detail, which can
help improve your ability to focus in other areas of life.
Stress Reduction: Immersing yourself in a good book can be a great escape from everyday stress. It
allows you to relax and unwind, providing mental relaxation and relief.
Enhanced Empathy: Reading fiction, in particular, allows you to experience different viewpoints and
emotions, which can enhance your understanding of others and increase empathy.
Better Writing Skills: Exposure to different writing styles and structures can improve your own writing
abilities, as you learn from the way authors craft their narratives.
Increased Imagination and Creativity: Fiction and imaginative literature can stimulate your creativity
and broaden your imagination, as you explore new worlds and scenarios.
Personal Development: Many books offer insights into personal growth and self-improvement,
providing guidance and inspiration for making positive changes in your life.
Entertainment: Beyond all the educational and developmental benefits, reading is also a source of
enjoyment and pleasure. It can be a fun and rewarding way to spend your time.
Effective reading methods can enhance comprehension and retention. Here are some techniques to
consider:
Preview the Material: Skim headings, subheadings, and summaries to get an overview before diving in.
This sets a framework for what you’ll be reading.
Active Reading: Engage with the text by asking questions, making notes, and highlighting key points.
This keeps you focused and helps reinforce understanding.
Chunking: Break the text into smaller, manageable sections. This makes it easier to process and
remember information.
SQ3R Method: Survey, Question, Read, Recite, Review. This systematic approach helps with deeper
comprehension and recall.
Speed Reading Techniques: Use techniques like minimizing sub-vocalization (silent reading in your
head) and utilizing peripheral vision to increase reading speed while maintaining comprehension.
Annotation: Write notes in the margins or use sticky notes. Summarize key points or jot down your
thoughts to deepen your engagement with the text.
15
Visualization: Create mental images of the content, especially for complex or descriptive passages, to
enhance understanding and memory.
Page
15
ADVANCED COMMUNICATION SKILLS
Summarization: After reading a section, summarize it in your own words. This reinforces what you’ve
learned and clarifies your understanding.
Repetition and Review: Regularly review the material to reinforce knowledge and improve long-term
retention.
Adjust Reading Speed: Adapt your pace according to the material. Skim for less critical sections and
slow down for complex or important content.
Inferring Meaning:
Inferring meaning involves deducing or figuring out information that is not explicitly stated in the text.
Here’s how to effectively infer meaning:
Context Clues: Use the surrounding words, sentences, or paragraphs to understand the meaning of
unfamiliar terms or concepts. Context provides hints about how a word or phrase should be interpreted.
Look for Implications: Identify the underlying messages or themes that are suggested rather than
directly stated. Consider what the author might be implying through their choice of words and tone.
Analyze Tone and Mood: Pay attention to the tone and mood of the text, as they can give clues about
the underlying meaning or the author's attitude towards the subject.
Consider Prior Knowledge: Use your own experiences and knowledge about the world to make
connections and understand what is being hinted at in the text.
Understand Characters and Their Motivations: In fiction, inferring meaning often involves
understanding characters' motivations and how their actions and dialogue reveal deeper truths or themes.
Synthesize Information: Combine information from various parts of the text to form a coherent
understanding. Sometimes, the full meaning emerges only when different pieces are considered together.
Active Listening:
Active listening is a communication technique used to fully engage with and understand what
someone is saying. It involves more than just hearing words; it's about comprehending and
responding thoughtfully. Here are some key components:
Pay Attention: Focus entirely on the speaker, avoiding distractions and giving them your full
attention. This shows respect and helps you absorb the information.
Show That You're Listening: Use non-verbal cues like nodding, maintaining eye contact, and using
facial expressions to convey that you're engaged.
Provide Feedback: Reflect back what you've heard to ensure understanding. This can involve
paraphrasing or summarizing the speaker's points, which also helps clarify any ambiguities.
16
Defer Judgment: Avoid forming opinions or responses while the other person is talking. Keep an
open mind and resist the urge to interrupt or counter immediately.
Page
16
ADVANCED COMMUNICATION SKILLS
Respond Appropriately: After the speaker has finished, respond thoughtfully and constructively.
Your response should be based on the understanding you’ve gained from active listening.
Effective reading is a skill that can enhance comprehension and retention. Here are some basic steps to
improve your reading effectiveness:
1. Set a Purpose
Determine why you are reading. Are you looking for specific information, trying to understand a concept, or
reading for enjoyment? This focus will guide your reading approach.
Skim through headings, subheadings, summaries, and any visuals (graphs, charts) to get a sense of the
structure and main ideas before diving in.
3. Active Reading
Engage with the text by highlighting key points, taking notes, or writing questions in the margins. This keeps
you focused and encourages deeper processing.
4. Break It Down
Divide the material into manageable sections. Take breaks if necessary to avoid fatigue and to allow for
reflection on what you’ve read.
5. Summarize as You Go
After finishing a section or chapter, pause to summarize what you’ve learned in your own words. This
reinforces comprehension and retention.
6. Ask Questions
Challenge yourself with questions about the material. What are the main arguments? How does this relate to
what you already know? This promotes critical thinking.
After completing the reading, review your notes and summaries. Reflect on how the new information fits into
your existing knowledge.
17
17
ADVANCED COMMUNICATION SKILLS
Engaging in discussions with peers can enhance understanding. Explaining concepts to others helps solidify
your knowledge.
9. Practice Regularly
Like any skill, effective reading improves with practice. Set your regular time for reading to build your
effective proficiency.
Vary your reading speed based on the material. Some texts may require slow, careful reading, while others can
be skimmed for general understanding.
By following these steps, you can enhance your reading efficiency and comprehension, making the process
more productive and enjoyable.
Sub-skills of reading
Reading involves several sub-skills that contribute to overall comprehension and effectiveness. Here are some
key sub-skills:
1. Decoding:
The ability to recognize and pronounce words correctly. This foundational skill is essential for understanding
written text.
2. Fluency:
It is the capacity to read smoothly and quickly with appropriate expression. Fluency enhances comprehension,
allowing readers to focus on meaning rather than word recognition.
3. Vocabulary Knowledge:
Understanding the meanings of words and their usage in the context of sentence is called Vocabulary
Knowledge. A robust vocabulary is critical for grasping the nuances of the text.
4. Comprehension:
The ability to understand and interpret the text is called Comprehension. This includes identifying main ideas,
supporting details, and drawing inferences.
Skimming involves quickly reading to get a general idea of the content, while scanning focuses on searching
for specific information or keywords.
18
6. Analysis:
Page
18
ADVANCED COMMUNICATION SKILLS
The skill of breaking down the text to examine its structure, arguments, and themes. This is crucial for critical
reading and evaluation.
7. Synthesis:
Integrating information from multiple sources or parts of a text to form a coherent understanding or argument.
8. Critical Thinking:
Evaluating the text critically, questioning assumptions, and assessing the credibility of the information and
sources.
9. Retention:
The ability to remember and recall information after reading. Effective strategies for retention include
summarizing, note-taking, and reviewing.
10. Interpretation:
Understanding underlying meanings, themes, and contexts within the text, including recognizing tone and
intent.
11. Reflection:
Thinking about the text in relation to personal experiences, beliefs, and prior knowledge, which deepens
understanding and engagement.
By developing these sub-skills, readers can improve their overall reading effectiveness, leading to better
comprehension and retention of information.
ExercisesforPractice:
https://www.internationalphoneticassociation.org/IPAcharts/inter_chart_2018/IPA_2018.html
https://eslyes.com/
https://www.manythings.org/voa/stories/
https://listentogenius.com/category1.php/Short%20Stories
https://www.dia.mil/News/Videos/
https://edition.cnn.com/audio
https://www.gutenberg.org/
https://scribe.com/
19
Page
19
ADVANCED COMMUNICATION SKILLS
ACTIVITY-2
WRITING SKILLS
Of four skills in language learning, writing and speaking are knows as active skills
while reading and listening are passive skills. In the course of a student’s career it is
important that he develops all four skills to grow in his career.
reinforce learning.
20
ADVANCED COMMUNICATION SKILLS
7. Consistent Practice: Daily vocabulary practice is crucial. Set aside dedicated time each day to
learn and review new words.
Most used vocabularies for competitive examination:
Here are some of the most frequently used vocabulary words in competitive examinations, along
with their meanings, synonyms, and example sentences:
1. Abstain
Meaning: To voluntarily refrain from something.
Synonyms: Refrain, desist, withhold
Example: During the health campaign, people were encouraged to abstain from smoking.
2. Apathy
Meaning: Lack of interest, enthusiasm, or concern.
Synonyms: Indifference, unconcern, lethargy
Example: Voter apathy was evident in the low turnout during the election.
3. Capricious
Meaning: Given to sudden and unaccountable changes of mood or behavior.
Synonyms: Fickle, unpredictable, erratic
Example: Her capricious nature made it difficult to predict her reaction.
4. Corroborate
Meaning: To confirm or give support to a statement, theory, or finding.
Synonyms: Confirm, verify, validate
Example: The scientist's findings were corroborated by additional experiments.
5. Enervate
Meaning: To cause someone to feel drained of energy or vitality.
Synonyms: Weaken, exhaust, devitalize
Example: The hot weather enervated the runners during the marathon.
6. Equivocate
Meaning: To use ambiguous language so as to conceal the truth or avoid committing oneself.
Synonyms: Prevaricate, be evasive, dodge
Example: The politician was known to equivocate during interviews to avoid giving direct
answers.
21
7. Erudite
Page
21
ADVANCED COMMUNICATION SKILLS
Example: There was a tacit agreement among the employees not to discuss salaries.
Page
15. Tenuous
22
ADVANCED COMMUNICATION SKILLS
You need to know exactly what you hope to achieve, so you know what to focus on. Perhaps you want to
write more legibly, so your notes don’t look like a spider has been dipped in poisonous ink and then
Page
23
ADVANCED COMMUNICATION SKILLS
Maybe there are a few letters you’ve never really been sure, you want to impress that
sexy graphologist you’re seeing by projecting the wonders of your personality through your loops and
whorls.
It might be you want to write more fluently and efficiently, so your hand doesn’t cramp up after five
minutes of scribbling; or that you believe it’s easier to manifest the poetic geometry of the universe
through an actual pen than a computer keyboard.
There are as many good reasons to improve your handwriting as there are ways to write “spelling” in Old
English. Regardless of your reasons, here’s how to do it.
2. Choose your weapon carefully:
English writer Edward Bulwer-Lytton famously wrote that “the pen is mightier than the sword.” Just as
you wouldn’t go into battle armed with the rusty paper knife you found down the back of the armchair,
you shouldn’t expect to produce beautiful handwriting using a half-chewed Biro encrusted in suspect
fluff.
It’s not necessary to buy a gold fountain pen with jewel-studded nib and ink distilled from a virgin squid,
unless you happen to be a particularly sophisticated Bond villain. But you should experiment until you
find a type of pen (or even pencil) that works for you.
A purist might tell you fountain pens are superior — presumably because it’s so hard to catch enough
swans to make quills — but there are plenty of good ballpoints, roller-balls, and even felt tips out there.
Hand position:
The top of the pen should rest on or just in front of the base knuckle. Writing by hand shouldn’t be like a
game of Mercy with your pen, so look for one that’s comfortable to hold, and where the ink flows
smoothly without your having to push too hard on the paper.
Also, try pens with different sized nibs or balls to find a line thickness that pleases you, and experiment
with different colors. But take care — it doesn’t matter how beautiful your script, it will still look
horrendous if rendered in a bilious green ink. Finally, if you’re a leftie, you can buy specially designed
left-hand pens.
3. Get a grip:
Although your pen does have a pointy bit, it’s not actually a mighty sword, so you needn’t hold it like
one. Your grip should be light yet supportive, and there should be no undue tension in your hand position.
Don’t squeeze - your pen is no more a tube of toothpaste than it is a weapon, and the ink will flow of its
own accord.
It doesn’t really matter which fingers you use to hold the pen, as long as it feels comfortable and
balanced. But it’s best for the top to rest on or just in front of the base knuckle of your index finger, rather
than in the gully formed between index finger and thumb.
4. Sort your posture:
You need to sit up straight yet relaxed, with your non-writing fingers gently curled under your hand, and
your hand position resting lightly on the table. Some people recommend having your writing surface at a
45-degree angle, which could be tricky unless you have a high-tech bat-desk, or are trying to save time by
24
24
ADVANCED COMMUNICATION SKILLS
Clear some space, because you need room to move your arm when writing properly. You can’t produce
elegant, free-flowing script if you’re hunched up over the only corner of your desk not littered with empty
coffee cups, half-eaten sandwiches, and rogue power cables. There was a reason people had writing
desks back in the days of yore.
Finally, once you have a comfortable writing position, don’t screw it up by altering your alignment. When
it becomes awkward to move your hand position down the page to write the next line, try moving the
paper up instead of your hand down.
5. Put your shoulder into it.
Having the right pen, correct grip, and good posture is worth nothing if you’re drawing the letters with
your fingers. Strange as it sounds, you should not be using your wrist and fingers to write — that leads to
cramped, stilted writing, as well as fatigue.
Rather, your fingers should hold the pen in place and act as a guide, and all the movement should come
from the shoulder girdle. This is one of the main muscle groups you use to raise your arm and rotate it in
a big circle, like Popeye powering up for a thunder punch.
In other words, your shoulder and forearm move as you write, but your wrist and fingers don’t. This helps
you write in a more fluid, efficient style. It takes practice, and feels weird at first, but these muscle groups
don’t get tired as quickly as your wrist and fingers.
6. Swap your air guitar for an air pen:
To practice using your shoulder muscles to write, hold your arm in front of you, elbow bent, and write big
letters in the air. Concentrate on moving from the shoulder and holding your forearm, wrist, and fingers
steady. Muscles from your shoulder, arm, chest, and back should be working. These are the muscle
groups you want to use when writing with pen and paper.
Once you are comfortable doing this — which mostly means coming to terms with how ridiculous you
look — try making smaller and smaller air letters. You can also try tracing the shapes of letters onto a
wall with your finger, or writing on a blackboard or whiteboard.
Writing on a vertical surface means you automatically use the correct muscle groups. Resist the
temptation to get close and rest your hand on the wall, because this means you are writing with your
fingers again.
7. Bust out some shapes:
Once you’re confident with the muscle groups needed to write in thin air, it’s time to fire it up to 11 and
break out the pen and paper. This article suggests you start out writing large X’s, /’s, O’s, swirls, and
loops. Really concentrate on moving from the shoulder, holding your wrist steady, and using your fingers
just as a guide. Focus on producing nice, smooth shapes, and use lined paper to help with consistent size
and spacing.
As you get better, make your shapes smaller and smaller. Begin introducing letters — again, start out big
and bold, and gradually get smaller. When you’re ready to go crazy, bust out some words, sentences, and
even whole paragraphs.
Asking an adult to practice writing big letters might seem as pointless as Mr. Miyagi telling Daniel-san to
paint his fence. But you aren’t just learning new muscle memory, you’re trying to unlearn bad habits.
25
Page
25
ADVANCED COMMUNICATION SKILLS
Free Writing and Structured Writing are two different approaches to expressing thoughts, each with its
own purpose and method.
1. Free Writing
Definition: Free writing is an unstructured, spontaneous flow of thoughts and ideas. The writer
focuses on getting words on paper without worrying about grammar, punctuation, or
organization. It encourages creativity and helps overcome writer's block.
Features:
o No strict rules or format.
o Emphasis on idea generation and raw expression.
o Can be personal or abstract.
o Writers don’t stop to correct or revise during the process.
Purpose: To brainstorm ideas, explore emotions, or practice writing fluidly without self-
criticism.
Example: "The wind is cold today, brushing past the trees like it’s in a hurry. I don’t know where
the day is going, but it feels like everything’s moving faster. Faster than yesterday, slower than
tomorrow. Maybe I should walk more, breathe in the stillness…"
Benefits:
o Encourages creativity and self-expression.
o Helps in breaking through mental blocks.
o Can lead to discovering unexpected ideas or insights.
When to Use:
o When brainstorming ideas for a project or essay.
o For creative exercises like poetry or journaling.
o When feeling stuck or unsure of what to write.
2. Structured Writing
Definition: Structured writing follows a clear framework and organization, often with predefined
rules or guidelines. It requires planning, logical flow, and attention to grammar, coherence, and
26
clarity.
Page
Features:
o Organized format (introduction, body, conclusion).
26
ADVANCED COMMUNICATION SKILLS
Key Differences:
Conclusion:
Free Writing is ideal for creativity and breaking through mental barriers, while Structured Writing is
essential for formal or academic communication. Both have their unique purposes and can complement
each other in the writing process. Free writing can serve as a foundation for generating ideas that later
evolve into structured content.
Letter Writing:
Not all social and business letters feature the exact conventional structured format as outlined below. A
social letter, for example, would likely not include an address heading, an inside address or a subject
27
line. An informal business letter may not include a subject line or a notation.
Page
27
ADVANCED COMMUNICATION SKILLS
A letter written in good taste strikes a balance between the conventional format and the writer’s
own personal style. While it is convenient for the reader to read a letter structured in the conventional
format, as outlined below, slight adaptations are accepted.
Address Heading:
This is the writer’s full address. Business letters usually have preprinted, letterhead stationary which
contains this information. An address heading is optional for informal letters.
Date:
This is the month, day and year that the letter is written on.
Inside Address:
The recipient’s full name and address. Generally, informal letters do not include an inside address.
*Note: Refer to Addressing Persons of Title when writing letters to these people.
Attention:
With formal letters, the "Attention: [full name of recipient]" is placed two vertical spaces below the inside
address.
Greeting:
Also known as the “salutation,” this is the introductory phrase, “Dear [name of recipient].” Either a
comma or a colon can be used at the end of this phrase. Today, a comma is more extensively used, with
the exception of the use of a title (i.e. “Dear Member:”) and not a proper name. In this case, the use of
a colon would be more appropriate.
*Note: Refer to Addressing Persons of Title when writing letters to these people.
Subject line:
A word or phrase to indicate the main subject of the letter, which is preceded by the word “Subject:” or
“Re:” (Latin for “matter”). Subject lines may be emphasized by underlining, using bold font or all capital
letters. They can be alternatively located directly below the "inside address," before the "greeting."
Informal or social letters rarely include a subject line.
Body: The complete text of the letter; the subject matter content.
Closing:
This is the farewell phrase or word that precedes the signature and is followed by a comma. Closing
28
should reflect a type of farewell or goodbye as the writer signs off. Examples: “Yours truly,”
Page
28
ADVANCED COMMUNICATION SKILLS
*Note: "Thank you," is not considered an appropriate closing for a formal or business letter.
Identification Line:
Formal or business letters include the full name of the writer printed below the signed name (two vertical
spaces below the Closing). It includes the writer’s professional designations and title with the
organization. Directly below that, the name of the organization which the writer represents.
Postscript:
It is a brief sentence or paragraph introduced by the initials, “P.S.” (post scriptus) - Latin for “after having
been written.” It implies that the writer, having completed and signed the letter, had an after-
thought. Although this is still commonly used in informal letters, it is not widely accepted for use in
formal or business letters.
Notation: Part of a formal or business letter consisting of brief words or abbreviations as notations.
Model Letters:
These letters are useful for students who want to learn how to write particular types of letter in English.
There is an application for a job, a letter to a newspaper and several complaint letters.
Complaint letter from business to business:
I am writing this letter to apply for the position of student assistant that I saw advertised on your website.
I am interested in working in the teachers' resource library, or in the accommodation department.
Page
29
ADVANCED COMMUNICATION SKILLS
I have recently graduated from the WSB Business School in Warsaw and received high grades in both my
English and Business Courses. In addition, we had to use all of the Microsoft Office programs in the
preparation of our finished assignments, so I am able to do most things with computers.
Since I was 15 years old I have helped my father to run his small import-export business. I have been
involved in helping a variety of clients and also the general administration of the business. In the past 2
years I have worked in the WSB library, helping teachers and students to find and use the resources there.
This experience has given me the ability to deal with the needs of all types of people.
I have an outgoing, diligent personality and find that I enjoy the challenges of working in busy
environments. In addition, my studies and experience have taught me to be accurate and efficient in
organizing my work so I would be a valuable addition to your school.
I look forward to hearing from you.
Yours faithfully
Pawel Minescz
Informal Letter:
Hi Rahul,
It's been a while since we wrote, so I thought I'd drop you a line to bring you up to date with what's been
happening here.
I suppose the most important thing is that Jane's job is more secure than we thought. At the beginning of
the year, when she got the job, we thought it might only be for one semester, but we just found that she
has a permanent contract of sorts. Obviously this is great, as it means we can relax a little. I still don't
have what I really want work wise, but it will happen soon. You have to stay positive, don't you?
My parents are both fine, and I think they are really happy that we've moved back. For us, it's great to be
so close to family again, an extra sense of comfort and security. We see my sister quite often as she's in
London, although we're not that bothered about going into the city.
So, what about you these days? Are you still stuck in that old job? Since I've been having so much trouble
getting a job I understand your reluctance to change. There's nothing worse than filling in endless
application forms, with no idea of what it will lead to.
Anyway, I've got another form to fill in so I'll love you and leave you.
Regards
Mani
Formal letter:
30
ADVANCED COMMUNICATION SKILLS
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Let me begin by thanking you for your past contributions to our Little League baseball team. Your
sponsorship aided in the purchase of ten full uniforms and several pieces of baseball equipment for last
year's season.
Next month, our company is planning an employee appreciation pancake breakfast honoring retired
employees for their past years of service and present employees for their loyalty and dedication in spite of
the current difficult economic conditions.
We would like to place an order with your company for 25 pounds of pancake mix and five gallons of
maple syrup. We hope you will be able to provide these products in the bulk quantities we require.
As you are a committed corporate sponsor and long-time associate, we hope that you will be able to join
us for breakfast on December 22, 2008.
Respectfully yours,
Derek Jeter
Resume Writing:
A resume is a selective record for an individual’s background. Writing an effective resume that represents
one’s current skills, abilities and background is a challenge faced by all candidates. The following section
presents several techniques and suggestions for creating persuasive resumes.
Resume design:
There is no one right design, for a resume. The design of a resume largely depends on a person’s
background, employment needs, career goals and professional conventions in the area of specialization.
Parts of a resume:
The standard parts of a resume include the heading, position sought, career objective, education, work
experience, specific skills, achievements, activities, interests and references.
31
Page
31
ADVANCED COMMUNICATION SKILLS
• Heading: The heading of a resume includes contact information, which contains the applicant’s
name, full postal address with pin code, telephone number with area code, fax number, and e-mail
address.
• Position Sought: If applying for a solicited job position, this part should be mentioned in resume,
not necessary to include for an unsolicited position.
Ex: To work as a product architect in an innovative software company where I will be able to use
my experience in the areas of product and system architecture with expertise in enterprise
applications.
• Professional Summary: Some resumes may include professional summary in place of career
objectives. It is a one-sentence statement listing the applicant’s most important qualifications, his /
her essential skills, and his / her key work experience.
Ex: Five years of experience in sales of spare parts for Central Air Conditioning Equipment with
extensive knowledge of spare parts of carrier for Bahwan Engineering Group, Muscat.
• Education: The name and location of the School / College / University / Institute attended, dates
of attendance, major areas of study, degrees / certificates received should be mentioned. The
applicant’s grade point average / class / division if it is on the higher side may also be mentioned.
Relevant training programmes, special courses, seminars and workshops that the applicants might
have completed, attended or conducted should also be included. Reverse chronological order is
used to list educational information i.e. starting from the most recent educational information.
• Work experience: This part of the resume should provide a brief and specific overview of the
applicants work and professional experience. Work experience should be given in the reverse
chronological order, by listing the most recent employment first. Title of the position, employers
name or name of the organization / company, location of work, dates of employment, and
important job responsibilities, activities and accomplishments should be included.
• Special skills, abilities and aptitudes: In this part of the resume, the applicants learned skills and
intuitive skills are listed that are relevant to the targeted job.
• Activities and interests: Extra-curricular, co-curricular, professional activities, and hobbies and
interests must be mentioned. These activities must show that the applicant is a dynamic and
32
32
ADVANCED COMMUNICATION SKILLS
• References: When applying for a solicited position where the employer want references, the
names of three persons who can give letters of recommendations or references should be
mentioned. The name of the reference, his or her designation, and full contact address with
telephone number, fax number, and e-mail address should be given.
Job Application with Resume: Software Engineer Cover Letter - Format and template
I am writing in response to your job notification for the position of Software Developer on ABC site.
I have good knowledge of programming languages like C, C++, C#, Java and Assembly.
I’m compatible on working various operating systems like Linux, windows, etc.
I wrote my SQL procedures for Microsoft SQL Server and PL/SQL stored procedures for Oracle in my
final year project.
Some of my personal qualities which you may find useful for this role are:
Ability to learn quickly coupled with innovative ideas for problem solving
Please find my detailed CV for your consideration. Should you need any more details, please do let me
know.
Thanking you for your time and looking forward to hear from you.
Sincerely
33
Page
Scott K Eden
33
ADVANCED COMMUNICATION SKILLS
[email protected]
+91-99********
Dated:
Scott XXXX
Mobile: +91-99******** E-mail: scott***@gmail.com
ScottK Eden,
32 S Riverview,
Hyderabad
(5115) 555-7998.
Date:26th June, 2016.
Jack Richardson,
Hiring Manager,
323 Hitech City
Milton, NY 10945,
(914) 555-2909.
Career Summary:
• 5 years of experience in software development with Masters Degree in Computer Science
(MCA).
• Hands on experience on .NET (1.x/2.0/3.5), ASP.NET, C#, Visual Studio 2003/2005/2008, IIS
and SQL Server and VSTS.
• Rich exposure to System Development Life Cycle (SDLC).
• Strong Object Oriented concepts for software design and implementation.
• Strong knowledge of Web Applications and Web services.
• Experience in developing the the web based applications using C#.Net, Asp.Net, Web services
and MS-SQL Server.
• Strong interpersonal and communication skills with an ability to lead a team and keep them
motivated.
• Training the new members in the team and getting them productive quickly.
Page
34
ADVANCED COMMUNICATION SKILLS
Environment: .NET3.5, C#.NET, ASP.NET, LINQ, WCF, Silverlight, SQL Server 2005
Detail: The project aims at enabling the physicians build stronger customer relationships leading to a
higher number of procedure bookings, improved time management, increased patient satisfaction,
optimum utilization of resources and simplify the patient/insurance billing process.
Employers
Responsibilities
• Interacting with the client to understand the project and finalize its scope.
• Estimation, design and development of various modules.
• Bug fixing and maintenance of the product
• Mentoring junior members in the team
• Coordinating with other teams working on the same project
35
35
ADVANCED COMMUNICATION SKILLS
Trainings attended
• Training session on Problem solving by XYZ
• Training session on Effective Client Facing by ABC
Academia
• BE (Computer Science) from Institute 1, University 1 in the year 20XX
• CDAC – Mumbai, 20XX
• MCSD certification – 20XX
• MCP certification – 20XX
Personal Details
DOB: 18th May, 19XX
Languages known: English, Hindi, Tamil
Address: XYZ
Resume and a Curriculum Vitae (CV) are both documents used to present an individual’s qualifications
and experiences, but they differ in format, content, length, and purpose. Here's a detailed breakdown of
the key differences:
1. Purpose
Resume: A resume is a concise document that summarizes your qualifications for a specific job.
It is tailored to highlight your relevant skills, experiences, and accomplishments for the position
you are applying for.
CV (Curriculum Vitae): A CV is a comprehensive document that provides a detailed overview
of your entire academic and professional history. It is often used in academic, medical, research,
or educational fields and is more exhaustive than a resume.
2. Length
Resume: Typically, 1-2 pages long. It focuses on the most relevant information and omits
unnecessary details.
CV: Can be several pages long (often 2-3 pages for early-career individuals, and much longer for
experienced professionals). It includes detailed information about your education, work history,
publications, awards, and other academic achievements.
3. Content
Resume:
o Focuses on relevant work experience for the job you're applying for.
o Includes sections like a summary/objective, skills, experience, education, and
36
sometimes certifications.
o Prioritizes professional experience and skills over academic details.
Page
CV:
36
ADVANCED COMMUNICATION SKILLS
4. Usage
Resume:
o Commonly used in the private sector and corporate jobs.
o Suitable for industries like business, marketing, engineering, and technology.
o The resume is tailored specifically to the job role you're applying for by emphasizing the
most relevant skills and experiences.
CV:
o Typically used in academic, research, medical, and scientific fields, as well as for
grants, fellowships, or graduate school applications.
o Required when applying for academic positions, research fellowships, or any role that
involves extensive knowledge in a specialized area.
5. Customization
Resume: Customizable and should be tailored for each job application. You highlight specific
experiences and skills relevant to the job description.
CV: Not typically customized for individual job applications. It’s a full account of your
professional history that stays relatively consistent unless you add new accomplishments.
6. Geographical Differences
Resume: More commonly used in the United States and Canada for job applications in
industries outside academia.
CV: In Europe, the term "CV" is often used interchangeably with "resume" and refers to a shorter
document like a resume, whereas in the United States, a CV is mainly for academic or research-
focused applications.
7. Focus
Resume: Focuses on skills and achievements in recent roles and how those are relevant to the
position you're seeking. It is achievement-oriented and highlights measurable results.
CV: Focuses on your entire career journey, including education, teaching, and research. It is
more about presenting a complete picture of your academic and professional life.
E-correspondence:
Definition: Any written or digital communication exchanged by two or more parties. Correspondences
may come in the form of letters, emails, text messages, voicemails, notes, or postcards. Correspondences
37
are important for most businesses because they serve as a paper trail of events from point A to point B.
"The law firm required all employees to archive their correspondences so that they could be retrieved as
Page
37
ADVANCED COMMUNICATION SKILLS
When writing a formal report, the choice of format as well the parts of the report must be carefully
planned.
Parts of a Report:
1. Title page
2. Preface
3. Letter of Transmittal
4. Acknowledgements
5. Table of Contents
6. List of illustrations
7. Abstract/Executive summary
8. Introduction
9. Methodology
10. Discussion / Finding / Analysis
11. Conclusion
12. Recommendation
13. Appendices
14. References and bibliography
A formal report usually begins with a title page. It contains the title of the report, the name of the person
or organization to whom the report is being submitted, the name of the report writers, and the date.
Preface
The preface is an optional element in a formal report. It introduces the report by mentioning its salient
features and scope.
Acknowledgement
The acknowledgement section contains the names of persons who contributed to the production of the
report and made the report possible. It is just a ‘thank you note’.
Table of Contents
38
The ‘table of contents’ provides the reader an overall view of the report and shows its organization.
Page
.
List of Illustrations
38
ADVANCED COMMUNICATION SKILLS
The ‘list of illustrations’ gives systematic information about tables, graphs, figures and charts used in the
report. It is usually included if the number of these illustrations are more than ten.
This section introduces the readers to the report and prepares them for the discussion that follows by
providing background information, defining its aims and objectives, and discussing the scope and
limitations of the report.
Methodology
While writing a report, information may have to be gathered from library and archival sources or through
internet surfing, interviews, surveys, and formal/informal discussions. The section on methodology
summarizes the methods of data collection, the procedures for investigating the situation/problem, and the
criteria of survey.
Discussion/Description/Analysis
This is the main part of the report as it presents the data that has been collected in an organized form. It
focuses on facts and findings of the report and may include an objective description and discussion of the
problem, an analysis of the situation, and findings of the investigation. It is usually divided into sections
and sub-sections with well-structured and clear headings and sub-headings.
Conclusions
This section conveys the significance and meaning of the report to readers by presenting a summary of
discussion and findings, results and conclusions, implications of the conclusions presented, and
inferences.
Recommendations
This section contains recommendations that are based on results and conclusions. As they propose a
course of action to improve a situation or a condition, they may present several ways to solve a problem
or improve a situation. It may also indicate the need and nature for further work in the concerned area.
Appendices
39
An appendix contains supporting material or data, which is kept separate from the main body of the report
to avoid interrupting the line f development of the report.
Page
39
ADVANCED COMMUNICATION SKILLS
References Bibliography
This section may contain references to books, journals, reports, dissertations, or/and published
government documents, and other sources used in the report. It may also consist of a list of materials for
further reference.
A blog is a regularly updated website or web page, typically run by an individual or a small group, that is
written in an informal or conversational style. Blogs often serve as platforms for personal opinions,
commentary on specific topics, or as sources of information on niche interests. Here are some methods
and techniques for effective blog writing:
1. Identify Your Audience: Understand who your readers are and what interests them. This helps
you tailor your content to their needs and preferences.
2. Choose Relevant Topics: Select topics that are timely, relevant, and interesting to your audience.
Research trending topics in your niche or address common questions and problems.
3. Create Compelling Headlines: Craft headlines that are catchy, clear, and intriguing. A good
headline can draw readers in and encourage them to click on your blog post.
4. Structure Your Content: Use clear headings, subheadings, and paragraphs to organize your
content. This makes it easier for readers to scan and digest information.
5. Write in a Conversational Tone: Blogs are typically more informal than academic writing.
Write as if you're having a conversation with your readers to keep them engaged.
6. Use Visuals: Incorporate relevant images, videos, infographics, or charts to enhance your content.
Visuals can break up text and make your blog more visually appealing.
7. Provide Value: Offer valuable information, insights, or entertainment to your readers. Aim to
educate, inspire, or solve problems for them.
8. Use SEO Best Practices: Optimize your blog posts for search engines by using relevant
keywords naturally throughout your content. This can help improve your blog's visibility and
attract organic traffic.
9. Encourage Engagement: Include calls-to-action (CTAs) to encourage readers to comment,
share, or subscribe to your blog. Engaging with your audience helps build a community around
your blog.
10. Edit and Proofread: Before publishing, review your blog post for grammar and spelling errors.
Editing ensures clarity and professionalism in your writing.
By following these methods and techniques, you can create engaging and effective blog posts that
resonate with your audience and drive traffic to your blog.
A Sample Blog on, “The Importance of Morning Routines for a Productive Day”
We’ve all heard the saying, “The early bird catches the worm,” but there’s more to a productive day than
just waking up early. It’s about what you do in the hours after waking up that sets the tone for the rest of
your day. That’s where the power of a morning routine comes in.
Whether you’re a night owl or a morning person, having a structured morning routine can significantly
40
boost your productivity, mood, and overall well-being. Let’s dive into why a morning routine is so crucial
and how you can create one that works for you.
Page
40
ADVANCED COMMUNICATION SKILLS
Portfolio Writing:
Definition:
In composition studies, a collection of student writing (in print or electronic form) that is intended to
demonstrate the writer's development over the course of one or more academic terms.
Since the 1980s, writing portfolios have become an increasingly popular form of student assessment
in composition courses taught in colleges and universities, especially in the U.S.
The purpose of a writing portfolio is to demonstrate a writer's improvement and achievements. Portfolios
allow writers to collect a body of writing in one place and to organize and present it in an effective,
attractive format, giving the instructor a view of a student's writing that focuses more on the complete
body of work than on individual assignments. While compiling individual items (sometimes
called artifacts) to include in their portfolios, students reflect on their work and measure their progress; as
they do so, they may improve their ability to evaluate their own work."
Process-Writing Portfolios:
"The process-writing portfolio is an instructional tool that manifests the stages and efforts in the writing
process. It also contains completed, unfinished, abandoned, or successful work. Process-writing portfolios
typically contains brainstorming activities, clustering, diagramming, outlining, free writing, drafting,
redrafting in response to teacher/peer review, and so forth. Thus, a picture of the current state of an
individual's composing process is revealed. The two essential pedagogical elements in the process-writing
portfolio are student reflection and teacher inquiry."
Feed Back "With or without rubrics, portfolios are also an excellent vehicle for teachers to give verbal
feedback to students. Teachers can provide written feedback on the portfolio itself, or, especially for
younger students, they can provide oral feedback using the portfolio as the focus of brief student
conferences."
Portfolio Assessment:
"Portfolios have been seen as valid because they measure what they say they will measure--students'
ability to write and revise in a rhetorical setting. However, critics question the reliability of portfolio
assessment. Pointing to the number of times a paper can be revised, some claim it is often impossible to
determine how competent the student writer is or how much help a student has received during the
revision process .Others claim there are too many variables with portfolio assessment and that portfolios
do not hold up well enough to statistical measures for them to be considered a reliable assessment
instrument.
To address the problems with reliability, some schools have added a timed essay test to the portfolio
41
assessment. Still, others believe that the validity of portfolio assessment outweighs the reliability
Page
41
ADVANCED COMMUNICATION SKILLS
problems associated with it and that portfolio assessment is the kind of evaluation most consistent with
the values of compositionists."
"One clear benefit of portfolio assessment is that teachers do not have to mark every writing error,
because they usually score portfolios using holistic methods. Students, in turn, benefit because they can
identify the content and writing skills they have mastered and the areas they need to improve."
"It should be pointed out that portfolios do not necessarily bring greater accuracy to assessment, but they
do promote a greater awareness of what good writing might be and how it might be best achieved. The
advantages lay principally in that the validity, and value, of assessment is increased if it is situated in
teaching and based on a clearer understanding of writing."
CONVERSATION:
That is a very nice dress. Do you mind sharing where you got it? I
Page
42
ADVANCED COMMUNICATION SKILLS
• Start a general conversation but make sure you are sharing too so that it does
not feel like an interrogation.
• What is the best piece of advice you have ever been given?
43
ADVANCED COMMUNICATION SKILLS
Sarah: Hello Jason, how are you? It’s been a long time since we last met.
Jason: Oh, hi Sarah I'm have got a new job now and is going great. How about
you? Sarah: Not too bad.
Jason: How often do you eat at this cafe?
Sarah: This is the first time my friends kept telling me the food was great, so tonight I decided to try it.
What have you been up to?
Jason: I have been so busy with my new job that I have not had the time to do much else, but otherwise, me
and the family are all fine.
Sarah: Well, I hope you and your family have a
lovely meal
. Jason: Yes, you too.
Conversation about two people asking each other what they do for a living.
44
ADVANCED COMMUNICATION SKILLS
Effective presentation skills involve not only delivering content clearly but also responding to
questions and comments with relevance and professionalism. When addressing questions, it's
important to listen carefully and ensure your response directly addresses the concern. Avoid
going off-topic or providing unnecessary information. Your language should be concise,
respectful, and demonstrate knowledge of the subject.
Equally important is non-verbal communication. Use open body language to show that you are
approachable and confident. Maintain eye contact with your audience to build rapport and
demonstrate engagement. Avoid crossing your arms, as it may appear defensive or disinterested.
A relaxed but upright posture conveys confidence, while gestures should be purposeful and not
distracting.
Additionally, your tone of voice plays a key role in delivering an appropriate response. Vary
your tone to maintain interest, and ensure it aligns with the message you're conveying—whether
it’s calm and reassuring or enthusiastic and persuasive.
By combining relevant verbal responses with positive body language and an appropriate tone,
you’ll engage your audience more effectively, ensuring your message is not only understood but
also respected.
“Half the world is composed of people who have something to say and can’t; the
45
-Lenny Laskowski
45
ADVANCED COMMUNICATION SKILLS
To quote Emerson, “All the great speakers were the products of rehearse and
practice”
• Impromptu
• Seminar
• Power Point Presentations
Impromptu:
Impromptu refers to the type of oral presentation where the person must speak on the
spot without any previous preparation this skill demands a good level of presence mind
and self-confidence apart from the skill of organizing the material in a quick pace.
Impromptu reflects highly competitive and agile environment in which we work.
In the absence of earlier arrangement of ideas and structuring of arguments, the speaker
might fail to present a coherence speech. The looseness as when compare to a seminar
presentation is expected. However, one should try to reduce chaotic presentation.
Seminar
46
Page
46
ADVANCED COMMUNICATION SKILLS
For a student, seminar is important an early exposure to this form of oral presentation is
a must. Seminars are regularly organized and conducted in colleges with a primary
objective of evaluating certain features that are present in both the two earlier forms-
Impromptu and Extempore. These provide the speaker with ample time to collect the
material and organize idea.
47
ADVANCED COMMUNICATION SKILLS
• Introduction
• Main Body
• Conclusion
• Questions and responses
Introduction:
A well beginning is half done. The speaker must prepare thoroughly and motivate the
audience. The introduction therefore should be attractive, attention drawing and thought
provoking. There are various ways to kick-start the presentation.
• Introduce yourself
• Announce the topic either by asking questions or by directly giving clues before
declaring it.
Main Body
The main body should contain relevant matter, preferably divided into sub titles.
Orderly arrangement of these should be with the content. The relationship between the
48
themes and arguments should be clearly stated. It should contain a situation wherein; the
Page
48
ADVANCED COMMUNICATION SKILLS
Conclusion
The main point here is, to reinforce the central idea, giving a summary of the
main points.
• Topic selection: - Right topic suitable for self and for audience
Purpose: - Simple, concise statement of intention that helps to feel the pulse of the
listener throughout the presentation
• Deciding the topic. It is good to choose a topic that is decent and relevant
• A rough draft should be prepared keeping the length and time of the
presentation.
49
ADVANCED COMMUNICATION SKILLS
Power Point is the most popular presentation software. It is the most useful and accessible way to
present visual aids to the audience. PowerPoint presentations consist of several individual pages or
"slides". The "slide" is a reference to the slide projector HYPERLINK
"http://en.wikipedia.org/wiki/Slide_projector" HYPERLINK
"http://en.wikipedia.org/wiki/Slide_projector" HYPERLINK
"http://en.wikipedia.org/wiki/Slide_projector". Slides may contain text, graphics, sound, movies,
and other objects, which may be arranged freely. The presentation can be printed, displayed live on
a computer, or navigated through at the command of the presenter.
Some of the important features of a PPT which make it a popular method of presentation
technique are
• Quick and Easy: the basic features are easy to master and make a presentation appear to be
organized,
• Simple bullet points: It can reduce complicated messages to simple bullet points. Bullet points are a
good basis for the presentation and remind the speaker of main points and the organization of the
message.
• Easy to create a colorful, attractive design: using the standard templates and themes, amazing
slides can be prepared.
• Easy to modify: when compared to other visual aids such as charts, posters, it is easy to modify
the slides.
• Easily re-order presentation: with a simple drag and drop or using key strokes, one can move
slides to re-order the presentation.
• Slides used in a presentation should be spare, in terms of how much information is on each slide,
as well as how many slides are used. A rule of thumb is to put no more than eight lines of text on a
slide, and with no more than eight to ten words per line.
Written presentations through Posters
A poster is a visual description of a project, prepared for viewing by those attending a conference.
Posters can depict research or evaluation findings, outline a research process, or describe a
50
program. Posters take up a larger space on a bulletin board or wall than what the word
Page
50
ADVANCED COMMUNICATION SKILLS
“Poster” might suggest (usually larger than 3 feet by 5 feet). Conference attendees can visit a variety
of posters and talk with the people who prepared them.
Theory:
The poster presentation is a highly-used communication tool for students to display and discuss
their research experiences in class and laboratory settings.
• Look at the Overall appearance, White space, Text / graphic balance, Text size,
Organization & flow, Author identification, Research objective, Main points, Summary
• It should Communicate visually, Serve as an illustrated abstract
• Attractive & hold attention, make concepts easy for readers
• Initiate discussion and be concise & organized
• Present scientific / technical information
• It should not be a replication of a journal article
• It should Stands alone if /when you’re not there
• Written presentations through Projects
• The same group of students who studied and analyzed report of their senior’s project as
part of writing skills will give an oral presentation on the same project report. They
write down the script of their presentation.
• The purpose of a project report is to present an answer to the project problem(s) and
to communicate the ideas and methods used to obtain the results.
• This information should be a concisely worded and well-organized paper that is
understandable to any other reader. The format of a typical project report is described
below. This format is quite general and user friendly.
• One of the most important aspects of good project reports is to be concise, yet
informative. Make sure to mention the background to, and aims of, the investigation.
Include the basic concepts and theory relating to the investigation. Describe the
procedures used. Identify major sources of error and explain how they were dealt
51
with. Only data directly relevant to the calculation of results should be presented, omit
Page
raw data. Final results should be presented clearly and concisely; include an analysis
51
ADVANCED COMMUNICATION SKILLS
of errors, but omit details of arithmetical manipulations. If computer code was used or
written, give details of the checks and validations you performed on the code. The
interpretation of the results must be discussed, and improvements and possible
extensions of the work suggested. Give references to any books, articles or other
sources of information (e.g. web sites) that have proved useful in preparing the report,
or carrying out the work.
• Written presentations through Reports
• The team working on technical seminar reports of their seniors will write a report on
that. In Engineering, one of the major forms of communication is the technical report.
This is the conventional format for reporting the results of research, investigations, and
design projects. They help to to assess mastery of the subjects and ability to apply
knowledge to a practical task. The ability to produce a clear, concise, and
professionally presented report is therefore a skill students need to develop in order to
succeed both in academics and in career.
• Technical reports are the primary written work products of engineers. As such, they
present facts and conclusions about designs, experiments, and other projects. They
include research about technical concepts and often include visual depictions of
designs and data. A technical report’s purpose is for an engineer to communicate
information gained through a process of technical or experimental work. Therefore, the
writing follows a strict sequential process that is sometimes product driven, and which
can be replicated exactly. Technical reports include various types of "technical"
information. For example, to report why a design or piece of equipment failed, Or, to
write about a design created. Technical reports present facts and conclusions about
designs and other projects. Typically, a technical report includes research about
technical concepts as well as graphical depictions of designs and data. A technical report
also follows a strict organization. This way, when other engineers read the report, they
can quickly locate the information that interests them the most.
52
ADVANCED COMMUNICATION SKILLS
JAM is a game that uses extemporaneous speaking and careful listening to emphasize good speaking and
diction. It is held in a challenging environment where the listeners attempt to identify several errors. The
main emphasis is on straightforward approach. Each participant speaks on a topic for a full minute (60
seconds) without repetition, hesitation, or deviation. Two players are required, along with a moderator.
Speakers are challenged by their opponents when they slip up. If the challenge is successful, the
challenger gets the remaining minute to speak on the same topic.
• Recollect your thoughts on the topic and then speak because once you start you can only pause
for effect.
• Pay attention to pronunciation and correct yourself.
• Put what you have to say in a logical sequence.
• Speak slowly, but clearly, and show appropriate emotion and feeling relating to your topic.
• Speak loudly and clearly. sound confident. Do not mumble.
• Don’t bore your audience with repetitious or unnecessary words.
• The most important point is practice, practice, and practice. No one learns to speak well in a day.
It requires practice and persistence to speak on a topic in JAM.
Who is your audience? It's people like you! Other graduate students. Why were you bored and/or
confused at other seminars (and so were the profs...)??
The 1 most valuable rule for giving a seminar is KISS! Kiss up to the audience and ...
Page
53
ADVANCED COMMUNICATION SKILLS
General points:
• A common problem in recent years has been that lecturers bore and/or lose their audience as they
talk away in the jargon of their field pointing at details of their work obtained with methods that
few people in the room use. This works great for your lab group who already appreciate the
importance of your little corner of the research world and talk with the same abbreviations and
refer to these methods on a day-by-day basis.
• Give the bigger picture. Provide perspective for the audience. Use simple models that you keep
referring to.
• You can explain an abbreviation or plasmid number once in a paper - there people can go back to
recheck it - you cannot do this in a lecture. Use words that mean something. Each slide is a mini
seminar- ideally gives it an introduction before putting it up...
• Conclude with a summary that uses simple terms, then summarize in lay terms.
• Keep the amount of material on each slide to a minimum - only the major points (no more than 5-
7 points on a slide) - you can embellish or add material verbally - it is boring to have the presenter
basically read the same material that is on the slide.
Specific areas
Introduction of yourself: Get used to filling in and/or correcting an introduction: If the person introducing
you does not do it, you give the audience your background, etc.
The first couple of sentences (and possibly the title) should catch the audience’s interest (You will not
always have a captive audience...).
You could consider having two titles: the lay catchy one and the scientific one....
Boring....: when the slide after the title slide says "
1. Introduction
2. Methods
3. Results
4. ....." And the person reads it all to the room... Tables of contents belong in books not in seminars....
Background: What is needed for the basic question? What is needed for the talk?
54
54
ADVANCED COMMUNICATION SKILLS
Most comprehensive review articles are boring (except to the person writing the intro to a thesis); don’t
make your introduction sound like one. Does the audience really have to know the gene structure and
molecular weight of all proteins related to your work?
Your hypothesis should state the basic question in scientific terms, this means in 4th yr terms. And then
in lay terms.
Think how you can make it of interest to the audience. What is its importance?
• Objectives: KISS! The audience Do not assume privacy.
• Distinguish between formal and informal situations.
• Respond Promptly.
• Show Respect and Restraint.
Sample E–mail:
Raleigh, NC 27601
We are excited to announce the opening of the newest Whimsical Stationery Store in Raleigh, North
55
Carolina! As you know, the Whimsical Stationery Store has long been the industry standard for quality
Page
55
ADVANCED COMMUNICATION SKILLS
creative paper products of all kinds, and we couldn’t have picked a better location for our next branch
than the warm and inviting city of Raleigh.
We are thrilled to welcome you to the Grand Opening of the Raleigh location on November 15, 2012. The
opening celebration will extend from 9 am to 9 pm—a full 12 hours of fun! We would love to show you
the entire Raleigh store has to offer and hope to see you there on the 15th!
Sincerely,
Donna Deacon
PRACTICE:
1. Improves Communication:
2. Builds Confidence:
o It helps overcome stage fright and reduces anxiety, leading to a more poised and effective
56
speaker.
Page
56
ADVANCED COMMUNICATION SKILLS
o They demonstrate leadership abilities, influence decisions, and increase visibility within
an organization.
4. Audience Engagement:
o Effective presenters engage their audience with a blend of storytelling, visuals, and
interactive elements.
o Strong presentation skills can change opinions and motivate action, critical in business,
leadership, and sales.
o Structuring content, managing time, and prioritizing important information are key
benefits.
7. Personal Development:
o Practicing and refining presentations helps individuals identify strengths and areas for
growth.
o These skills improve proficiency with digital tools and presentation software.
Mastering presentation skills involves a comprehensive approach, which includes planning, preparing,
57
57
ADVANCED COMMUNICATION SKILLS
Effective Communication: Presentation skills are vital for conveying ideas clearly and
engagingly.
Career Advancement: Strong presentations improve your professional image, making you a
more credible and persuasive communicator.
Influence and Leadership: Presenting allows you to inspire and lead others, whether in business
or education.
Know Your Audience: Understanding your audience's interests, needs, and expectations is key
to delivering relevant content.
Purpose and Objectives: Identify the main goal of your presentation. What message or action do
you want your audience to take away?
Outline Structure: Plan the flow of your presentation. Organize content logically with a clear
introduction, main points, and conclusion.
o Example: Use the “Rule of Three” – stick to three main points for clarity and impact.
Content Development: Research thoroughly and develop content that supports your key
message.
Design Visual Aids: Use PowerPoint slides, charts, or infographics to visually represent your
points. Ensure visuals are clean, minimalistic, and not text-heavy.
Tailor to Audience: Customize the language, examples, and depth of your presentation based on
the audience's knowledge level.
Practice Technology: Familiarize yourself with the presentation tools or software you'll be using
(e.g., PowerPoint, projectors, clickers).
Practice Delivery: Rehearse multiple times to ensure smooth delivery and reduce nervousness.
Page
58
ADVANCED COMMUNICATION SKILLS
o Time Your Presentation: Ensure your presentation fits within the allotted time without
rushing or dragging.
Body Language and Gestures: Practice appropriate body language, maintaining eye contact, and
using hand gestures for emphasis.
Engage the Audience: Start with a compelling hook—ask a question, share a surprising fact, or
tell a relevant story.
Confidence and Clarity: Speak confidently and clearly. Maintain a steady pace, and don’t rush
through your slides.
Interaction: Encourage questions and feedback from the audience during or after the
presentation.
o Leave a Lasting Impression: A strong presentation resonates with the audience and
leaves a lasting impact.
By mastering each step—planning, preparing, rehearsing, and delivering—you can turn presentations into
powerful tools for communication and success.
59
ADVANCED COMMUNICATION SKILLS
Stage fear, or the fear of public speaking, is a common challenge. However, with the right techniques, it
can be managed and overcome:
Know Your Material: The more familiar you are with your content, the more confident you will
feel. Thoroughly research and practice your topic until you can deliver it naturally.
Structure Your Presentation: A well-organized presentation with a clear beginning, middle, and
end reduces anxiety and keeps you focused.
Deep Breathing: Before stepping on stage, take deep, controlled breaths to calm your nerves and
reduce tension.
Pause for Effect: Pausing during your speech allows you to regain composure, and gives your
audience time to absorb information.
1.3. Visualization
Shift Your Focus: Concentrate on the message you want to convey, rather than on how you are
being perceived. This helps alleviate self-consciousness.
Engage the Audience: Think of your presentation as a conversation rather than a performance.
Engage with your audience by asking questions or using humor, which can make the experience
less intimidating.
Practice with Small Audiences: Gradually build confidence by presenting to small, supportive
groups before taking on larger crowds.
Get Used to Being Uncomfortable: Presenting will feel awkward at first, but with practice,
you'll get more comfortable with the discomfort.
The delivery of your presentation is just as important as the content. Mastering the nuances of delivery
Page
60
ADVANCED COMMUNICATION SKILLS
Tone Variation: Vary your tone to avoid sounding monotonous. Emphasize key points by raising
or lowering your voice for effect.
Pacing: Don’t rush through your speech. A controlled, steady pace helps the audience follow
along and gives you time to think.
Volume: Speak loudly enough for everyone to hear, but avoid shouting. Adjust your volume
based on the size of the room.
Posture: Stand tall with shoulders back to project confidence, even if you’re feeling nervous.
Eye Contact: Make eye contact with different sections of the audience to create a connection.
This builds trust and keeps the audience engaged.
Gestures: Use hand gestures to emphasize points, but don’t overdo it. Natural, purposeful
gestures enhance your message without distracting the audience.
Movement: Move purposefully around the stage rather than standing still. Walking from one side
to another during transitions keeps the audience visually engaged.
2.3. Pauses
Strategic Pauses: Use pauses to emphasize important points. Pausing allows the audience to
absorb what you’ve said and creates dramatic effect.
Pause Before Key Statements: When you’re about to make a key point, pause briefly to draw
attention to it. This adds weight to your message.
Speak Clearly: Enunciate your words to ensure clarity. Avoid mumbling or speaking too fast.
Avoid Filler Words: Practice eliminating filler words like “um,” “like,” or “you know.” These
can distract from your message and undermine your authority.
Ask Questions: Engaging the audience by asking questions keeps them involved and breaks the
one-way flow of information.
Respond to Feedback: Pay attention to your audience’s reactions. If they seem confused or
disinterested, adjust your delivery or clarify your points.
61
Page
61
ADVANCED COMMUNICATION SKILLS
Mastering the nuances of delivery helps reduce stage fear, as you gain confidence in your ability to
communicate effectively. Focus on refining these aspects of your presentation:
Authenticity: Be yourself on stage. Authenticity resonates more with an audience than trying to
mimic someone else’s style.
Presence: Own the stage. Take your time, and don’t rush. Being present and fully engaged with
your audience helps you stay calm and in control.
Dealing with stage fear and mastering the nuances of delivery are interconnected. By preparing
thoroughly, practicing regularly, and focusing on both verbal and non-verbal delivery techniques, you can
transform your stage anxiety into confidence and poise, becoming a compelling speaker who leaves a
lasting impact on the audience.
Presentation Through Posters, Projects, and Reports: Key Differences and Best Practices
Presenting information comes in various formats, each suited to different purposes and audiences.
Whether it’s through posters, projects, or reports, the aim is to communicate effectively while engaging
your audience. Here’s how to approach each method:
A poster presentation is a visual medium where you summarize your content concisely while using eye-
catching design elements to draw attention.
1.1. Purpose:
1.2. Structure:
Main Content: Key points, data, and visuals (charts, images, graphs).
Page
62
ADVANCED COMMUNICATION SKILLS
Minimal Text: Posters should not be text-heavy. Use bullet points or short sentences.
Visual Appeal: Use colours, images, and graphics to enhance readability and engagement.
Clarity: Ensure that your font size is readable from a distance. Headings and subheadings should
stand out.
Layout: Divide your poster into sections (introduction, methods, results, etc.) for easy navigation.
Engage with viewers as they read your poster. Offer a brief verbal summary, and be prepared to
answer questions or discuss your findings.
Project presentations are commonly used in academic, research, or workplace settings to showcase a
comprehensive body of work over time.
2.1. Purpose:
2.2. Structure:
Introduction: Provide a brief overview of the project’s purpose, objectives, and significance.
Methodology: Explain how you conducted your research or developed your project (e.g., steps,
tools, processes).
Findings/Results: Present your key findings, often with supporting data or visuals (charts,
tables).
Conclusion: Summarize the project’s outcomes, emphasizing the significance of your work.
63
63
ADVANCED COMMUNICATION SKILLS
Visual Aids: Support your project presentation with slides, videos, or physical models.
Engagement: Keep your audience engaged by explaining complex points in simple terms, and
ask for feedback or questions.
Time Management: Ensure that your presentation fits within the allotted time. Rehearse and
time your sections accordingly.
3.1. Purpose:
Often used in business, academic, or research settings to deliver an in-depth analysis or findings.
3.2. Structure:
Title Page: Title of the report, your name, date, and any other necessary information.
Executive Summary/Abstract: A brief overview of the report’s key points and conclusions.
Findings: Present your results or findings, often using tables, charts, or graphs for clarity.
64
ADVANCED COMMUNICATION SKILLS
Clarity and Conciseness: Use clear, precise language. Avoid unnecessary jargon or overly
complex sentences.
Visuals: Incorporate tables, graphs, and images to support your findings and break up the text.
Formal Tone: Use a formal tone and follow proper academic or professional writing
conventions.
Proofreading: Ensure that the report is well-organized and free of errors before submitting.
If asked to present your report orally, focus on summarizing the key findings and conclusions
rather than reading the report verbatim.
Highlight significant points, data, and recommendations, and be prepared to answer questions.
Written, structured
Format Visual-heavy, minimal text Slides, models, or demos
document
Projects are suitable for showcasing a large body of work and engaging audiences with hands-on
Page
demonstrations or models.
65
ADVANCED COMMUNICATION SKILLS
Reports are ideal for formal, detailed documentation of findings or research, often paired with a
brief oral summary.
Each presentation method requires different approaches to preparation and delivery, but all aim to
communicate information effectively while engaging the audience in meaningful ways.
Here’s a checklist to guide you through the process of creating a high-quality presentation:
Purpose Defined: Have you clearly identified the purpose of your presentation (inform,
persuade, entertain, etc.)?
Audience Understanding: Have you considered the needs, interests, and knowledge level of
your audience?
Clear Objective: Have you set clear objectives or key takeaways for your presentation?
Logical Structure: Does your presentation have a clear introduction, body, and conclusion?
o Body: Are your main points organized logically and supported by evidence/examples?
o Conclusion: Does it summarize key points and include a call-to-action (if needed)?
2. Content Development
Examples & Evidence: Have you included examples, data, or evidence to support your claims?
Engagement: Are there elements that will engage the audience (stories, questions, humour)?
Conclusion Recap: Have you restated key points in the conclusion to reinforce the message?
66
Page
66
ADVANCED COMMUNICATION SKILLS
Visual Appeal: Are your slides or visuals clear, attractive, and professional?
Readable Text: Is the font size large enough to be read by everyone in the room?
Minimal Text: Are the slides concise, with bullet points rather than full paragraphs?
Images & Graphics: Are charts, graphs, and images used to illustrate points? Are they high-
quality and relevant?
Avoid Overload: Are the slides free from too much information, clutter, or distractions?
Timing: Does your presentation fit within the time limit without rushing?
Smooth Transitions: Are your transitions between slides/topics smooth and clear?
Memorization of Key Points: Are key points memorized to avoid reading off slides?
Anticipate Questions: Have you prepared for possible questions from the audience?
Eye Contact: Are you maintaining eye contact with the audience?
Clear Voice: Is your voice clear, confident, and audible to the entire room?
Pace: Are you speaking at a moderate pace, not too fast or too slow?
Non-Verbal Communication: Are you using appropriate hand gestures, facial expressions, and
body language?
Functionality: Have you checked that your presentation works on the equipment (projector,
Page
clicker, etc.)?
67
ADVANCED COMMUNICATION SKILLS
Backup Plan: Do you have a backup of your presentation (USB drive or email)?
Tools Ready: Are any additional materials (handouts, props, demos) prepared and ready?
Here’s a standard rubric to evaluate presentations, with different criteria and how they might be scored:
Needs Improvement
Criteria Excellent (4) Good (3) Fair (2)
(1)
Good design,
Attractive, clear, Visuals used but Poor visuals, not
Visuals & Aids somewhat enhances
enhances message distracting or unclear helpful, distracting
content
Occasionally
Clarity & Clear, concise, Clear but occasionally Unclear, difficult to
unclear, too much or
Conciseness easy to follow verbose/confusing follow, wordy
too little info
Confident,
Confident but lacks full Unconfident or Monotonous, rushed,
Delivery engaging, clear
engagement difficult to hear or lacks engagement
voice
Minimal
Audience Highly engaging, Somewhat engaging, No engagement or
engagement, little
Engagement asks questions limited interaction interaction
audience interaction
Excellent eye
Inconsistent eye Little/no eye contact,
Body contact, Good eye contact and
contact or awkward stiff or distracting
Language appropriate gestures
gestures gestures
gestures
Perfectly timed,
Close to time limit, Goes over or under Well over/under time
Timing fits within the
68
68
ADVANCED COMMUNICATION SKILLS
Needs Improvement
Criteria Excellent (4) Good (3) Fair (2)
(1)
Feedback and Reflection: After each presentation, review the rubric scores or audience feedback
to identify areas for growth, such as content development, visual design, or delivery skills.
This checklist and rubric provide a comprehensive framework for both preparing and evaluating
presentations to ensure clarity, engagement, and professionalism.
69
Page
69
ADVANCED COMMUNICATION SKILLS
Group Discussion
A Group Discussion (GD) is a structured conversation on a given topic where participants express their
views, debate, and interact with each other. It is a common selection tool used in job recruitment,
academic admissions, and other assessment procedures. This unit covers the various aspects of group
discussion, including its types, the dynamics involved, myths, key skills, strategies, and practical
exercises.
Group Discussion (GD) as a formal assessment method gained prominence in India in the early 1990s,
primarily introduced by the Indian Institutes of Management (IIMs) as part of their selection process. The
method was borrowed from Western management practices, particularly the American business schools,
where GDs were used to evaluate candidates' communication, leadership, and teamwork skills. Over time,
GDs became a crucial tool in the recruitment and admission processes of many Indian universities and
companies, especially in sectors like management, finance, and information technology.
In today’s competitive world, GDs remain highly relevant due to their ability to assess critical soft skills
that are essential in professional environments. As modern workplaces emphasize collaboration,
70
teamwork, and problem-solving, GDs serve as an effective way to evaluate these abilities.
Page
70
ADVANCED COMMUNICATION SKILLS
1. Skill Assessment: GDs test communication, leadership, and decision-making skills, as well as
participants' ability to think critically under pressure.
2. Real-World Simulation: They mimic real-life team discussions and problem-solving scenarios,
making them a practical way to gauge how individuals perform in group settings.
3. Inclusivity of Perspectives: GDs encourage diversity of thought, promoting the exchange of
ideas and fostering innovation.
4. Holistic Evaluation: Unlike written tests, GDs offer a broader assessment of a candidate's
personality, including how they present themselves, interact with others, and handle conflicts.
Thus, in a society that values effective communication, collaboration, and leadership, GDs continue to be
a vital tool in both academic and professional selection processes.
Group discussion (GD) is a structured form of communication where participants deliberate on a specific
topic, share opinions, exchange ideas, and collaboratively work toward a conclusion or understanding. It
has become an essential part of academic and professional environments, helping assess an individual's
ability to communicate, collaborate, and think critically. As an activity, group discussions offer a platform
for participants to hone their interpersonal skills, develop team spirit, and demonstrate leadership
potential. The collaborative nature of GDs also makes them a powerful tool for learning, problem-solving,
and decision-making in various fields.
The primary purpose of a group discussion is to evaluate the participants' soft skills, which are crucial in
today’s dynamic workplaces. Organizations and academic institutions use GDs as part of their selection
processes to assess how well individuals can express their thoughts, engage with others, and navigate the
complexities of group dynamics. For participants, GDs provide an opportunity to showcase their ability to
articulate their ideas, engage in meaningful dialogue, and build on others’ perspectives. The focus is not
only on what is said but also on how it is said and how well the speaker interacts with the group.
Communication Skills: Effective verbal and non-verbal communication is at the heart of any
successful group discussion. Participants must be able to articulate their ideas clearly, use
appropriate body language, and maintain eye contact to engage the group.
Listening Skills: Good GD participants are also excellent listeners. The ability to understand and
build upon others' points is critical in fostering a collaborative discussion.
Critical Thinking and Analytical Skills: GDs test the ability to analyze a topic, think on one's
71
feet, and present logical, well-reasoned arguments. Participants must also weigh different
perspectives and come to reasoned conclusions.
Page
71
ADVANCED COMMUNICATION SKILLS
Group discussions (GD) are a powerful tool for enhancing English communication skills. Whether in
academic settings, professional environments, or personal growth, participating in GDs offers individuals
a structured opportunity to practice and refine their language abilities, particularly in English. With
English being the global language of business, education, and diplomacy, mastering effective
communication in this language is essential for career and personal success. Group discussions provide a
dynamic environment where participants can engage with diverse perspectives, learn to articulate
thoughts clearly, and improve both verbal and non-verbal communication skills.
One of the primary benefits of group discussions is the opportunity to practice speaking English in real-
time. In a GD, participants are required to think quickly, process information, and respond effectively to
others’ points of view. This constant interaction pushes individuals to use English naturally, improving
fluency and the ability to think in the language. Frequent participation in GDs allows learners to become
more comfortable with sentence construction, grammar, vocabulary, and pronunciation, all of which are
essential components of effective communication. The more one speaks, the more confident and articulate
they become, which gradually eliminates language-related anxieties.
Group discussions are not just about speaking; they also hone listening skills. In a GD, participants must
listen carefully to the arguments presented by others, analyze them, and formulate responses. This process
helps improve English comprehension as participants become better at understanding different accents,
speech patterns, and vocabulary. Good communication requires being an active listener, and GDs
naturally encourage this, as a participant’s ability to respond intelligently depends on how well they
understand what others are saying. Over time, this enhances one's capacity to comprehend English spoken
in various contexts, both formal and informal.
During group discussions, participants are exposed to a wide range of vocabulary and expressions used by
others in the discussion. This exposure allows for learning new words and phrases in context, making
them easier to remember and use appropriately. Additionally, the need to express complex ideas
72
encourages participants to search for the right words and sentence structures. This not only expands their
vocabulary but also improves their ability to express ideas clearly and effectively in English. Hearing
Page
72
ADVANCED COMMUNICATION SKILLS
others articulate their points in different ways can also teach participants alternative expressions and ways
to frame their thoughts.
GD improves not just communication but the clarity of thought and expression. Participants are required
to organize their ideas logically and present them in a structured manner, which directly translates into
clear and coherent communication. Critical thinking is essential in GDs, as participants must analyze the
topic, form opinions, and defend them using well-reasoned arguments. This process helps in developing
the ability to convey complex ideas in English, making communication more precise and impactful. By
engaging in thoughtful discussions, participants learn how to simplify their language without diluting the
strength of their argument, which is a crucial skill in any professional setting.
For many non-native English speakers, the biggest challenge in mastering the language is overcoming the
fear of making mistakes. Group discussions provide a supportive and collaborative environment where
participants are encouraged to express themselves without fear of judgment. The more an individual
speaks in a GD, the more they gain confidence in their ability to communicate in English. Over time, this
practice helps overcome language barriers, reducing the fear of public speaking or conversing in a second
language. As confidence grows, so does the willingness to engage more actively, which further
accelerates language learning.
In addition to verbal communication, group discussions also enhance non-verbal communication skills,
which are a critical aspect of effective communication in English. Body language, eye contact, gestures,
and facial expressions all play a role in how well a message is received. GDs offer a platform to practice
these skills in a natural setting. For instance, maintaining eye contact while speaking in English not only
shows confidence but also makes the speaker more engaging and persuasive. Similarly, appropriate
gestures and facial expressions can reinforce the speaker's points and make communication more dynamic
and interactive.
One of the most significant benefits of GDs is the opportunity to receive feedback from peers and
observers. Constructive feedback helps participants identify areas for improvement, such as pronunciation
errors, awkward sentence structures, or unclear arguments. Learning from peers who may have a better
grasp of English also accelerates the language learning process. Participants can observe how others
structure their thoughts, use language creatively, and respond to challenges in the discussion. This
exposure provides valuable insights into different styles of communication, helping participants refine
their own approach.
73
In conclusion, group discussions are an excellent platform for enhancing English communication skills.
By providing real-time practice in speaking, listening, and comprehension, they allow participants to
Page
improve fluency, expand vocabulary, and develop clarity in expression. Additionally, GDs help build
73
ADVANCED COMMUNICATION SKILLS
confidence, enhance non-verbal communication, and encourage critical thinking. Regular participation in
group discussions accelerates the process of mastering English and equips individuals with the
communication skills necessary for success in both academic and professional settings.
Group Discussions (GD) can be broadly classified into several types based on the nature of the topic,
format, and purpose. These classifications help assess specific skills in candidates, such as
communication, critical thinking, problem-solving, leadership, and teamwork. Here are the key types of
GD:
This is the most common type of GD, where participants are given a specific topic to discuss. The
topic can fall into one of the following categories:
a. Factual Topics: These topics are based on facts, data, or current events. They test a candidate’s
knowledge about recent issues or general awareness.
In this format, participants are given a case study or real-life scenario and are required to discuss
potential solutions or analyze the situation. This type of GD is particularly common in business
school admissions and corporate selection procedures. It assesses problem-solving skills,
analytical ability, and teamwork.
Example: "A company is facing declining sales due to competition from new entrants in the
market. What strategies should it adopt?"
3. Role Play Group Discussions:
In role play GDs, participants are assigned specific roles within a scenario, such as a manager,
team leader, or employee, and are asked to discuss a situation from their assigned perspective.
This type of GD tests interpersonal skills, adaptability, and the ability to negotiate or mediate.
74
Example: "Participants are given roles in a company's boardroom meeting where they must
discuss the launch of a new product."
Page
74
ADVANCED COMMUNICATION SKILLS
These GDs revolve around a statement or issue where participants are expected to express and
defend their opinions. This format evaluates critical thinking, articulation, and the ability to
provide logical reasoning.
Example: "Is social media contributing to the mental health crisis among teenagers?"
Group Discussions have become an integral part of selection procedures in both academic and corporate
settings because they allow for a multi-dimensional evaluation of candidates. The various types of GDs—
whether topic-based, case-based, or role-play—enable selectors to assess skills such as communication,
critical thinking, teamwork, leadership, and conflict management. As organizations increasingly
emphasize soft skills and team dynamics, GDs remain a highly relevant and effective tool for identifying
the best candidates in a competitive environment. They play a crucial role in selection procedures,
especially for jobs and academic admissions. They are designed to evaluate a candidate’s soft skills, such
as communication, leadership, and team dynamics, that written tests cannot capture. Here’s why and how
GDs are used as part of a broader selection process:
Effective communication is a vital skill in almost every profession. GDs assess both verbal and
non-verbal communication skills, including clarity of thought, tone modulation, and body
language. Candidates are judged on their ability to articulate ideas clearly, listen actively, and
contribute constructively.
2. Evaluation of Teamwork and Leadership:
Many job roles require individuals to work in teams and lead projects. In a GD, candidates are
observed on how well they can collaborate with others, influence the direction of the discussion,
and take leadership roles when necessary. It also shows their ability to listen to others’ viewpoints
and build consensus.
3. Testing Analytical and Critical Thinking:
GDs provide an opportunity to assess a candidate’s analytical abilities. Participants must quickly
process information, structure their arguments logically, and present their opinions convincingly.
Case-based GDs, in particular, are used to evaluate problem-solving and decision-making skills.
4. Handling Pressure and Conflict Resolution:
In a competitive discussion environment, candidates are tested on how they handle pressure,
disagreements, and conflicts. Selection committees observe whether participants can stay
composed, respectful, and assertive, even when challenged by opposing views. The ability to
manage conflicts without becoming defensive or emotional is a crucial trait for leadership roles.
75
75
ADVANCED COMMUNICATION SKILLS
GDs provide a platform to assess personality traits that cannot be gauged through exams or
interviews alone. These include confidence, presence of mind, assertiveness, and the ability to
think on one's feet. It gives recruiters and selectors a comprehensive view of a candidate’s
interpersonal skills and emotional intelligence.
In group discussions (GD), participants often assume different roles, each contributing uniquely to the
overall dynamics and effectiveness of the conversation. Each role in a group discussion is vital to creating
a balanced and productive environment. Understanding these roles and their responsibilities allows
participants to engage more effectively, ensuring that all voices are heard and that the discussion yields
meaningful outcomes. Participants can also rotate through these roles in different discussions to develop a
well-rounded skill set and a deeper appreciation for the various dynamics at play in group interactions.
Here are common roles found in group discussions, along with their responsibilities:
1. Facilitator/Moderator
Responsibilities: Guides the discussion, sets the agenda, ensures everyone has a chance to speak,
and keeps the conversation on track. The facilitator also resolves conflicts and maintains a
respectful atmosphere.
2. Initiator
Responsibilities: Introduces the topic for discussion and presents initial thoughts or questions.
This role sets the tone for the conversation and encourages others to participate.
3. Contributer
Responsibilities: Actively shares ideas, opinions, and relevant information to enhance the
discussion. Contributors add value by offering insights and supporting evidence for their points.
4. Listener
Responsibilities: Focuses on understanding what others are saying, providing feedback through
nods or verbal affirmations. Listeners play a crucial role in creating an inclusive environment by
valuing others' input.
5. Summarizer
Responsibilities: Periodically summarizes the key points discussed to clarify and reinforce
understanding among participants. This role helps maintain focus and ensures that essential ideas
are captured.
76
6. Challenger
Page
76
ADVANCED COMMUNICATION SKILLS
Responsibilities: Addresses conflicts or disagreements that arise during the discussion. Mediators
work to find common ground and ensure that all voices are heard, promoting a collaborative
atmosphere.
8. Researcher
Responsibilities: Brings in relevant data, facts, and figures to support arguments. Researchers
ensure that the discussion is grounded in credible information, enhancing the quality of
contributions.
9. Timekeeper
Responsibilities: Monitors the time allocated for each segment of the discussion to ensure that
the group stays on schedule. Timekeepers help prevent lengthy digressions and ensure that all
topics are covered.
10. Encourager
Responsibilities: Motivates and supports quieter participants to share their thoughts. Encouragers
foster a positive environment by recognizing and validating contributions from all members.
11. Note-Taker
Responsibilities: Documents key points, decisions, and action items during the discussion. Note-
takers provide a record that can be referred back to for clarity and follow-up.
12. Connector
Responsibilities: Links different ideas and perspectives presented in the discussion. Connectors
help illustrate how various points relate to one another, enhancing overall understanding.
13. Critic
Responsibilities: Provides constructive feedback on ideas presented during the discussion. Critics
help refine thoughts and encourage participants to consider alternative approaches.
14. Observer
Responsibilities: Remains more passive, observing group dynamics and interactions. Observers
can provide valuable insights on the group's effectiveness and suggest improvements for future
discussions.
77
15. Closer
Page
77
ADVANCED COMMUNICATION SKILLS
Responsibilities: Concludes the discussion by summarizing the main outcomes and decisions
made. Closers help reinforce understanding and clarify any action points that need to be followed
up on after the meeting.
Group discussions (GDs) are intricate social interactions that manifest a myriad of interpersonal
dynamics, reflecting the multifaceted nature of human communication. The dynamics of group
discussions are complex and multifaceted, influenced by social dynamics, communication styles, power
structures, group cohesion, emotional intelligence, non-verbal communication, and technological
advancements. Acknowledging and understanding these dynamics is imperative for participants aiming to
enhance the efficacy of their contributions and foster a collaborative discourse. By cultivating an
inclusive environment that values diverse perspectives and encourages open dialogue, groups can
navigate the intricacies of discussion to achieve meaningful outcomes and informed decision-making.
Ultimately, the effectiveness of group discussions hinges on the collective effort of participants to engage
constructively, embrace diversity, and navigate the dynamics at play with skill and sensitivity.
The dynamics of GDs encompass various elements, including power structures, communication styles,
group cohesion, and the interplay of individual personalities, all of which culminate in a collective
discourse that can either facilitate or hinder the exchange of ideas.
At the crux of GDs lies the social dynamics that govern the interactions among participants. These
dynamics are influenced by numerous factors, such as group size, composition, and the context in which
the discussion transpires. In larger groups, the diffusion of responsibility can lead to social loafing, where
individuals may withdraw from active participation, relying on others to contribute. Conversely, smaller
groups often foster a sense of intimacy and accountability, prompting more robust engagement.
The nuances of communication styles significantly impact the effectiveness of GDs. Participants may
78
exhibit various communicative behaviors, ranging from assertive to passive or even aggressive. Assertive
communicators are typically more effective in conveying their ideas, as they articulate their thoughts with
Page
clarity and confidence, while passive communicators may struggle to voice their opinions, potentially
78
ADVANCED COMMUNICATION SKILLS
stifling the richness of the discussion. Aggressive communicators, on the other hand, may intimidate
others, fostering an environment of fear rather than collaboration.
Power dynamics further complicate the landscape of group discussions. Hierarchical structures, whether
overt or subtle, can influence whose voices are amplified and whose are marginalized. For instance,
individuals in authoritative positions may dominate the discourse, inadvertently silencing dissenting
opinions and curtailing the exploration of alternative perspectives. Conversely, egalitarian groups, where
power is distributed more evenly, tend to cultivate an atmosphere conducive to open dialogue, thereby
enhancing the quality of the discussion.
Group cohesion—defined as the extent to which group members are attracted to one another and
motivated to remain in the group—plays a crucial role in shaping the dynamics of GDs. High levels of
cohesion can facilitate seamless collaboration and foster a supportive environment where participants feel
safe to express their ideas. However, excessive cohesion may precipitate groupthink, a phenomenon
where the desire for unanimity overrides critical evaluation of alternative viewpoints. In such scenarios,
the group may arrive at suboptimal decisions due to a reluctance to challenge prevailing assumptions.
The dynamics of GDs are also profoundly influenced by emotional intelligence—the ability to perceive,
evaluate, and respond to one's own emotions and the emotions of others. Participants with high emotional
intelligence are adept at navigating the emotional undercurrents of group interactions, allowing them to
foster empathy and understanding among peers. This emotional attunement can enhance interpersonal
relationships, facilitating a more cohesive and collaborative atmosphere.
Non-verbal communication, encompassing facial expressions, gestures, posture, and eye contact, plays a
pivotal role in conveying meaning beyond words. In GDs, participants' non-verbal cues can significantly
impact the interpretation of their contributions. For instance, a speaker who maintains eye contact and
exhibits open body language is likely to be perceived as confident and credible, whereas a participant who
avoids eye contact may be viewed as disinterested or lacking conviction. Recognizing the significance of
non-verbal communication can help participants enhance their expressiveness and contribute to a more
engaging discussion.
In contemporary contexts, the dynamics of GDs are increasingly influenced by technology. Virtual
platforms for discussions—such as video conferencing tools—have transformed traditional face-to-face
Page
interactions, introducing both opportunities and challenges. While technology enables broader
79
ADVANCED COMMUNICATION SKILLS
participation, allowing individuals from diverse geographical locations to engage, it can also hinder the
nuanced exchanges characteristic of in-person discussions. Technical glitches, lack of non-verbal cues,
and the potential for distractions can disrupt the flow of dialogue and compromise the quality of the
discussion.
Facilitators in virtual settings must be cognizant of these challenges and employ strategies to foster
engagement. This may include employing interactive tools such as polls, breakout rooms, and chat
functions to facilitate participation and maintain the dynamism of the discussion. Additionally,
establishing clear guidelines for virtual etiquette can help mitigate distractions and promote a respectful
and productive environment.
Group Discussions (GD) are often misunderstood, leading to several myths that can hinder individuals
from effectively participating or fully benefiting from the process. Addressing these myths is crucial for
fostering a constructive atmosphere in GDs and maximizing their potential for communication and
collaboration.
One of the most prevalent myths is that only extroverted individuals can perform well in GD’s. While it’s
true that extroverts may be more vocal, introverts often possess deep analytical skills and thoughtful
insights that can significantly contribute to the discussion. Effective participation in GDs is not solely
about speaking the most but rather about adding value through well-considered contributions. Introverts
can excel in GDs by preparing thoroughly, actively listening, and making impactful interventions when
they choose to speak. In fact, the diversity of personality types in a GD can lead to richer discussions,
where different perspectives and styles complement one another.
Another common myth is that the candidate who speaks the most or dominates the discussion is the one
who will be viewed favorably by evaluators. Quality outweighs quantity in GD’s. Effective participants
understand that meaningful contributions, relevant insights, and respectful engagement with others are far
more important than simply talking for the sake of talking. Evaluators look for clarity, relevance, and the
ability to engage with the ideas presented by others, rather than mere verbosity. Thus, it is essential to
focus on the substance of the discussion rather than just the number of words spoken.
Many people perceive GDs as a battleground where participants must win arguments to succeed. This
myth can lead to aggressive and confrontational behavior, which is counterproductive in collaborative
discussions. The primary goal of a GD should be to explore ideas, share perspectives, and collaboratively
arrive at conclusions. Participants should view GD’s as opportunities to engage in constructive dialogue
80
rather than debates to be won. A cooperative mindset fosters a more open and enriching environment
where all participants feel valued and respected.
Page
80
ADVANCED COMMUNICATION SKILLS
Some believe that spontaneous speaking is sufficient for success in GD’s. While spontaneity can
demonstrate quick thinking, thorough preparation is vital for effective participation. Understanding the
topic, anticipating counterarguments, and being aware of current events and trends related to the
discussion can provide a strong foundation for contributions. Preparation also helps participants articulate
their thoughts more clearly, thus enhancing their confidence and performance during the discussion.
Many participants underestimate the importance of non-verbal communication in GDs, believing that
only spoken words count. However, body language, eye contact, gestures, and facial expressions play a
significant role in how messages are received. Effective participants use non-verbal cues to enhance their
verbal communication, convey confidence, and engage others in the discussion. For instance, maintaining
eye contact while speaking fosters a connection with the audience and signifies confidence and sincerity.
Understanding the various aspects of GDs can help participants enhance their effectiveness and
contributions during these discussions. Here are several key components that play a crucial role in
successful group discussions:
1. Intervention
Intervention refers to the strategic insertion of one's thoughts or perspectives into the ongoing
conversation. Knowing when and how to intervene effectively is crucial for maintaining the flow of
discussion and ensuring that diverse viewpoints are heard. Here are some tips for effective intervention:
Be Observant: Pay attention to the conversation and identify natural pauses or moments when
your input can add value.
Use Transitional Phrases: Phrases like “I would like to add” or “Building on that point” can
signal your intention to contribute without interrupting others.
Stay Relevant: Ensure that your intervention aligns with the topic being discussed to keep the
conversation focused and productive.
2. Summarizing
Summarizing is the skill of distilling the essence of the discussion into key points. It is essential for
reinforcing understanding and ensuring that all participants are on the same page. Effective
summarization can enhance the GD in the following ways:
Clarity: It helps clarify complex points that may have been made during the discussion.
Focus: Summarizing can steer the discussion back to key themes if the conversation veers off
81
track.
Page
81
ADVANCED COMMUNICATION SKILLS
The modulation of voice refers to the variation in pitch, tone, volume, and pace while speaking. Effective
modulation can significantly impact how messages are perceived:
Clarity and Emphasis: Varying your tone can emphasize key points, making your arguments
more persuasive.
Engagement: A varied vocal delivery can maintain the interest of your audience, preventing
monotony during the discussion.
Confidence: A strong, steady voice conveys confidence and authority, encouraging others to
listen and engage with your points.
4. Body Language
Body language encompasses all non-verbal signals that convey emotions and attitudes during a
discussion. Effective body language can enhance communication in the following ways:
Engagement: Nodding or leaning forward can show active listening and engagement with
speakers.
Confidence: Standing or sitting up straight, making eye contact, and using appropriate gestures
can convey confidence and assertiveness.
Openness: Avoiding closed-off postures, like crossed arms, can foster a more welcoming and
inclusive environment for discussion.
5. Relevance
Maintaining relevance throughout a GD is crucial for ensuring that the discussion remains focused and
productive. Here’s how to enhance relevance:
Stay on Topic: Always relate your contributions back to the primary theme or question at hand.
Listen Actively: Pay attention to others’ points to ensure your responses are pertinent and
reflective of the ongoing conversation.
Avoid Digressions: Steer clear of personal anecdotes or unrelated comments that can distract
from the discussion’s purpose.
6. Fluency
Fluency refers to the ability to speak smoothly and with ease, which is essential in a GD. Improving
fluency can enhance communication effectiveness in the following ways:
82
Confidence: Fluent speakers are often perceived as more confident, encouraging others to listen
Page
82
ADVANCED COMMUNICATION SKILLS
Organizing thoughts before presenting them is essential for effective communication in GDs. Here are
some strategies for organizing ideas:
In summary, group discussions are powerful tools for evaluating communication skills, critical thinking,
and collaboration. Addressing the prevalent myths surrounding GDs is essential for maximizing their
benefits and fostering a more inclusive environment. By focusing on key components such as effective
intervention, summarization, voice modulation, body language, relevance, fluency, and organization of
ideas, participants can enhance their contributions and overall effectiveness in GDs. Ultimately, the
ability to engage thoughtfully in group discussions can lead to greater personal and professional success,
making GDs an invaluable skill set for individuals in today’s dynamic and interconnected world.
Group discussions (GD) are a vital component of many academic and professional environments, serving
as a platform to assess communication skills, critical thinking, and teamwork. To ensure effective
participation and maximize the benefits of a GD, it’s essential to follow certain guidelines. Here are some
key do's and don'ts to consider during group discussions:
Do's
1. Be Prepared:
o Research the topic beforehand and understand various perspectives. Familiarizing
yourself with key points and relevant information will enable you to contribute
meaningfully to the discussion.
83
2. Listen Actively:
Page
83
ADVANCED COMMUNICATION SKILLS
o Pay attention to what others are saying. Active listening not only helps you understand
different viewpoints but also allows you to build on others’ ideas, enhancing the overall
quality of the discussion.
3. Contribute Constructively:
o Share your thoughts and opinions, but do so in a manner that is respectful and
constructive. Aim to add value to the discussion by offering new insights or perspectives
rather than simply reiterating what has already been said.
4. Be Clear and Concise:
o Communicate your points clearly and avoid rambling. Being concise helps keep the
discussion focused and ensures that your contributions are easily understood by others.
5. Use Positive Body Language:
o Maintain eye contact, use gestures, and adopt an open posture. Positive body language
enhances your presence and engages your audience, making your communication more
effective.
6. Encourage Others:
o Foster a collaborative environment by encouraging quieter members to share their views.
Acknowledging others' contributions and inviting participation helps build a respectful
and inclusive atmosphere.
7. Summarize Key Points:
o If the discussion veers off track or if you notice some confusion, take the initiative to
summarize key points. This can help refocus the conversation and ensure everyone is on
the same page.
8. Stay on Topic:
o Keep your contributions relevant to the discussion. Straying too far from the main topic
can derail the conversation and lead to confusion.
9. Respect Time Limits:
o Be mindful of the time allocated for each participant to speak. If there is a time limit, try
to adhere to it to allow everyone a chance to contribute.
10. Maintain a Positive Attitude:
o Approach the discussion with an open mind and a positive attitude. This fosters a
84
Don'ts
84
ADVANCED COMMUNICATION SKILLS
1. Don’t Interrupt:
o Avoid cutting off others while they are speaking. Interrupting can be seen as disrespectful
and may hinder the flow of conversation.
2. Don’t Dominate the Discussion:
o While it’s important to contribute, avoid monopolizing the conversation. Ensure that
everyone has an opportunity to share their views.
3. Don’t Use Jargon or Complex Language:
o Avoid overly technical language or jargon that may alienate participants. Aim for clarity
and simplicity to ensure everyone can follow the discussion.
4. Don’t Be Disrespectful:
o Refrain from personal attacks or dismissive comments. Respect differing opinions, even
if you disagree, and maintain a professional tone throughout.
5. Don’t Lose Focus:
o Avoid going off on tangents or discussing unrelated topics. Staying focused helps
maintain the discussion's momentum and relevance.
6. Don’t Show Disinterest:
o Displaying disinterest through body language, such as slouching or avoiding eye contact,
can be discouraging to others. Engage actively to foster a positive atmosphere.
7. Don’t Fear Mistakes:
o Many participants hesitate to speak for fear of making mistakes. Remember that making
errors is a natural part of the learning process; embrace it and focus on contributing your
ideas.
8. Don’t Argue for the Sake of Arguing:
o While healthy debate can be constructive, avoid taking a combative stance just to oppose
others. Aim for constructive discussions rather than confrontations.
9. Don’t Ignore Non-Verbal Cues:
o Pay attention to the body language and reactions of other participants. Ignoring these cues
can lead to miscommunication and misunderstandings.
10. Don’t Rush Your Points:
o While being concise is important, rushing through your points can lead to confusion.
Take your time to articulate your thoughts clearly.
85
Page
85
ADVANCED COMMUNICATION SKILLS
By adhering to these do's and don'ts, participants can enhance their effectiveness in group discussions,
contributing to a more engaging and productive dialogue. Effective communication, mutual respect, and a
collaborative mindset are essential for making the most out of GDs, ultimately fostering an environment
conducive to learning and growth.
Group discussions (GD) are not just about sharing opinions; they require strategic thinking and effective
communication skills to ensure a productive exchange of ideas. Whether in academic settings or
professional environments, employing the right strategies can significantly enhance your performance in
GDs. Here are several key strategies to consider for successful participation in group discussions:
1. Preparation is Key
Before entering a GD, thorough preparation is essential. Understand the topic at hand, and familiarize
yourself with relevant facts, statistics, and various viewpoints. This background knowledge will enable
you to contribute meaningfully and provide evidence to support your arguments. Additionally, consider
potential counterarguments to your views, as being prepared to address opposing perspectives shows
depth of thought and critical analysis.
2. Active Listening
Listening is just as important as speaking in a GD. Active listening involves paying full attention to the
speaker, acknowledging their points, and responding appropriately. By genuinely engaging with what
others say, you can build on their ideas and foster a collaborative atmosphere. Taking notes during the
discussion can help you remember key points, making it easier to reference them in your contributions.
When contributing to a GD, aim to present your ideas clearly and logically. Organizing your thoughts in a
structured format can enhance clarity. A common approach is the PRE model: Point, Reason, Example.
Begin with your main point, support it with a reason, and provide an example or evidence. This method
not only helps you articulate your ideas but also makes it easier for others to follow your argument.
Encourage a two-way dialogue by engaging with other participants. This could involve asking open-
ended questions, seeking clarification on their points, or relating your ideas to theirs. Phrases like “I agree
with your point about...” or “Building on what you just said...” can help create a sense of connection and
collaboration within the group. Engaging with others not only demonstrates good listening skills but also
promotes a more inclusive discussion.
Non-verbal communication plays a crucial role in group discussions. Maintain eye contact, use open body
language, and nod occasionally to show that you are engaged and attentive. Your body language can
Page
86
ADVANCED COMMUNICATION SKILLS
convey confidence and enthusiasm, making your contributions more impactful. Avoid crossing your arms
or looking at your notes too frequently, as these behaviors can signal disinterest.
If you notice that the discussion is becoming disorganized or straying from the main topic, take the
initiative to summarize key points. This not only reinforces understanding among participants but also
helps refocus the discussion. Phrases like “To summarize our key points so far...” can serve as effective
transitions back to the main topic. Additionally, synthesizing diverse viewpoints into a cohesive
conclusion can demonstrate your ability to integrate information and contribute to the group’s overall
understanding.
Group discussions can sometimes become heated, but maintaining a calm demeanor is crucial. Take a
moment to breathe and collect your thoughts if you feel overwhelmed. Confidence in your ideas can
significantly influence how others perceive your contributions. Speak clearly, avoid filler words, and
express your thoughts assertively, without being aggressive.
Always approach discussions with empathy and respect for differing opinions. Understanding that
everyone comes from diverse backgrounds and perspectives fosters a supportive environment. When
disagreeing with someone, do so respectfully by acknowledging their point before presenting your
counterargument. This approach promotes a more constructive dialogue and encourages openness among
participants.
After the GD, take some time to reflect on your performance. Consider what went well, what could have
been improved, and how effectively you engaged with others. Feedback from peers or mentors can also
provide valuable insights. Continuous learning and adapting your strategies based on past experiences
will help you become a more effective participant in future group discussions.
Conclusion
Practicing group discussion (GD) skills is essential for enhancing communication, critical thinking, and
Page
collaboration abilities. Engaging in various exercises can help individuals become more comfortable in
87
ADVANCED COMMUNICATION SKILLS
GD settings and improve their overall performance. Here are several effective exercises to practice GD
skills:
1. Role-Playing Scenarios
How to Do It:
Create different scenarios relevant to current events, societal issues, or workplace challenges.
Assign participants specific roles or viewpoints to represent (e.g., a business owner, an
environmentalist, a community leader).
Conduct a structured GD where participants advocate for their assigned perspective.
After the discussion, hold a debriefing session to reflect on the varying viewpoints and discuss the
importance of understanding diverse perspectives.
Benefits: This exercise encourages empathy and critical thinking, helping participants learn how to
articulate and defend positions different from their own.
2. Timed Discussions
How to Do It:
Select a topic and set a time limit for each participant to share their thoughts (e.g., 1-2 minutes).
After each participant speaks, allow for a brief open floor for questions or comments.
Rotate the topics to ensure diversity and engagement.
Benefits: This exercise helps participants practice expressing their ideas clearly and succinctly, enhancing
their ability to communicate effectively under time constraints.
3. Fishbowl Technique
How to Do It:
Arrange chairs in two circles: an inner circle (the "fishbowl") for the active participants and an
outer circle for observers.
A small group in the inner circle engages in a GD on a chosen topic while the outer circle
observes silently.
88
After a set time, switch roles, allowing observers to participate and previous participants to
watch.
Page
88
ADVANCED COMMUNICATION SKILLS
Conclude with a feedback session where observers share their observations on communication
styles and group dynamics.
Benefits: This exercise fosters awareness of non-verbal cues and listening skills, encouraging participants
to reflect on their contributions and those of others.
4. Topic Rotation
How to Do It:
Prepare a list of topics relevant to various fields, such as technology, health, politics, or culture.
Divide participants into small groups and assign each group a topic for a short discussion.
After a few minutes, rotate the topics among the groups, requiring them to adapt their discussion
to the new subject matter quickly.
Benefits: This exercise challenges participants to think on their feet and encourages them to draw
connections between different topics, improving their ability to engage in diverse discussions.
5. Debate Format
How to Do It:
Choose a controversial statement or issue (e.g., "Social media does more harm than good").
Divide participants into two teams: one advocating for the statement and the other against it.
Allow time for research and preparation before the debate begins.
After each team presents their arguments, allow for rebuttals and concluding statements.
Benefits: This exercise enhances critical thinking, persuasive communication, and the ability to handle
opposing viewpoints constructively.
How to Do It:
After a GD, set aside time for participants to give each other feedback on their contributions.
Encourage feedback to focus on specific aspects, such as clarity, engagement, and respectfulness.
89
89
ADVANCED COMMUNICATION SKILLS
7. Summary Challenge
How to Do It:
Conclusion
Engaging in these exercises can significantly enhance group discussion skills, preparing individuals for a
variety of settings where effective communication and collaboration are critical. By practicing actively,
participants can develop confidence, improve their ability to articulate ideas, and foster an inclusive
atmosphere for open dialogue. Regular practice not only sharpens discussion skills but also promotes
personal and professional growth, making participants more adept at navigating the complexities of group
dynamics.
Category Expressions
Initiating the Discussion - “I’d like to start by introducing the topic of…”
90
ADVANCED COMMUNICATION SKILLS
Category Expressions
Adding to the Discussion - “I’d like to build on what [Name] just said by adding…”
- “In addition to what has been said, I’d like to point out…”
Asking for Clarification - “Could you please clarify what you mean by…?”
Making Suggestions
Page
91
ADVANCED COMMUNICATION SKILLS
Category Expressions
Transitioning Topics - “Now that we’ve discussed this point, let’s move on to…”
Recognizing Contributions - “That’s an excellent point, [Name]. Thank you for sharing.”
Encouraging Reflection - “What implications does this have for our overall discussion?”
92
ADVANCED COMMUNICATION SKILLS
Category Expressions
Dealing with Distractions - “Let’s try to stay focused on the topic at hand.”
Proposing Next Steps - “What should our next steps be following this discussion?”
Expressing Time Management - “Let’s keep track of time to ensure everyone gets a chance to speak.”
- “To stay on schedule, let’s aim to finish this topic in the next 10
minutes.”
Encouraging Diverse Perspectives - “It’s important to consider how this affects different stakeholders.”
Addressing Feedback - “Thank you for the feedback; I’ll take that into account moving
Page
93
ADVANCED COMMUNICATION SKILLS
Category Expressions
forward.”
- “I appreciate your comments, and I see how they can improve our
discussion.”
- “It seems like we could debate this for hours; maybe we should start
a club!”
Encouraging Actionable Ideas - “What actionable steps can we take from this discussion?”
Here’s a list of 100 diverse topics for practicing group discussions. These topics span various categories,
including current affairs, technology, social issues, education, and environment, providing a broad
spectrum for discussion:
Current Affairs
94
ADVANCED COMMUNICATION SKILLS
Education
95
ADVANCED COMMUNICATION SKILLS
96
ADVANCED COMMUNICATION SKILLS
97
ADVANCED COMMUNICATION SKILLS
98
Page
98
ADVANCED COMMUNICATION SKILLS
Developing strong interview skills involves understanding both the concept behind interviews and
mastering the process to effectively present yourself to potential employers. Here’s a breakdown of both:
Page
99
ADVANCED COMMUNICATION SKILLS
The concept of interview skills revolves around communicating your qualifications, experience, and
personality in a way that aligns with the needs of the employer. Key aspects include:
Preparation: Understand the role and the company to tailor your responses.
Communication: Both verbal and non-verbal communication (like body language and tone) play
crucial roles.
Confidence & Clarity: Clearly articulate your thoughts while showing confidence in your
abilities.
Active Listening: Engage with the interviewer by actively listening and responding thoughtfully.
Problem-solving: Employers often look for how you handle challenges or think critically in given
situations.
Self-presentation: Knowing how to sell your strengths and minimize weaknesses effectively.
Adaptability: Each interview varies, so being flexible and able to adjust your approach is
essential.
a) Pre-Interview Preparation
Research the Company: Understand the company’s mission, culture, products/services, and
competitors. This helps you tailor your answers and ask informed questions.
Understand the Job Description: Identify the key skills and experiences the employer is looking
for, and reflect on how your background matches those.
Practice Common Questions: Be prepared to answer questions like "Tell me about yourself,"
"What are your strengths and weaknesses?", and "Why do you want to work here?".
STAR Method (for behavioral questions): Structure your answers to competency-based questions
using the STAR method (Situation, Task, Action, Result) to demonstrate skills.
Prepare Questions: Have thoughtful questions to ask the interviewer about the company, team
dynamics, or role responsibilities.
First Impressions Matter: Dress appropriately, greet the interviewer with a firm handshake, and
maintain good posture.
Answering Questions:
o Stay concise and relevant: Keep your answers focused on the job at hand.
o Use examples: Where possible, back up your responses with examples from past
100
experiences.
o Stay Positive: Even when discussing challenges or failures, emphasize learning and
growth.
Page
100
ADVANCED COMMUNICATION SKILLS
Body Language: Maintain eye contact, nod while listening, smile when appropriate, and avoid
crossing your arms.
Show Enthusiasm: Employers look for candidates who are genuinely excited about the role and
the company.
Follow Up: Send a thank-you email, reiterating your interest in the position and thanking the
interviewer for their time.
Reflect on Performance: Consider what went well and what could be improved for future
interviews.
Prepare for Next Steps: Be ready for additional interviews or discussions, and remain professional
in all further communications.
Storytelling: Using stories from past experiences to demonstrate your skills and how you’ve dealt
with specific situations.
Elevator Pitch: A concise, well-rehearsed summary of who you are and why you're a great fit for
the job.
Mirroring: Subtly matching the tone and body language of the interviewer to build rapport.
By mastering both the concept and process of interview skills, you can approach interviews with greater
confidence and increase your chances of success.
Interview preparation is key to performing well and increasing your chances of landing the job. Here are
several techniques to help you prepare effectively for any interview:
Understand the Company’s Mission & Values: Explore the company’s website, social media, and
recent news to get a sense of its mission, values, culture, and any current projects or challenges.
Know Key Players: Familiarize yourself with the company’s leadership, and if possible, the
people who will be interviewing you.
Industry Knowledge: Learn about the industry trends, competitors, and the company’s position
within the market. Be prepared to discuss this during the interview.
Identify Key Skills and Requirements: Go through the job description carefully to identify the
specific skills and qualifications required. Tailor your answers to highlight those skills.
Page
101
ADVANCED COMMUNICATION SKILLS
Match Your Experience: Make a list of your experiences, achievements, and skills that align with
the requirements. Prepare to use specific examples that demonstrate your qualifications for each
key responsibility in the job description.
Tell me about yourself: Craft a 2-3 minute personal story that focuses on your professional
journey, accomplishments, and what you’re looking for in your next role.
Why do you want to work here?: Be specific about why the company and role excite you, tying it
back to what you’ve learned during your research.
What are your strengths and weaknesses?: Highlight strengths that are relevant to the role and
give weaknesses that show self-awareness and a commitment to improvement.
Behavioral Questions (STAR Method): For questions like "Tell me about a time when..." use the
STAR method (Situation, Task, Action, Result) to give structured, concise answers with real-life
examples.
Rehearse Answers Out Loud: Practicing out loud helps you refine your responses and feel more
comfortable articulating your thoughts during the actual interview.
Simulate Real Interviews: Do mock interviews with a friend, mentor, or coach to simulate the
real interview environment and get feedback on your performance.
Record Yourself: Recording your answers can help you assess your tone, body language, and
confidence level. Make improvements based on what you observe.
Show Your Interest: Asking thoughtful questions at the end of the interview shows you’ve
researched the company and are genuinely interested. Some examples include:
"What are the biggest challenges facing the team right now?"
"How do you measure success in this role?"
"What does the career
Interview questions generally fall into several types, each designed to assess different aspects of a
candidate's suitability for a position. Here are the main types:
1. Behavioral Questions
102
These questions focus on how you've handled situations in the past, typically based on the belief
that past behavior is a good predictor of future behavior. They often begin with "Tell me about a
Page
102
ADVANCED COMMUNICATION SKILLS
Example: "Tell me about a time when you had to manage a difficult team member. How did you
handle it?"
These questions present a scenario and ask how you would handle it. The goal is to evaluate your
problem-solving, decision-making, and critical thinking skills.
Example: "If you were given an urgent task but already had several deadlines to meet, how would
you prioritize your work?"
3. Technical Questions
Technical questions test your knowledge of the specific skills and expertise required for the job.
These are common in fields like IT, engineering, and finance.
Example: "Can you explain the difference between SQL and NoSQL databases?"
4. Competency-Based Questions
These questions assess whether you have the skills and qualifications required for the role. They're similar
to behavioral questions but focus more on your ability to perform specific tasks.
Example: "Can you describe a project where you demonstrated strong leadership skills?"
These questions assess whether you're a good fit for the company’s culture and if you're
motivated to succeed in the role. Employers want to know what drives you.
These are straightforward, common questions that explore your background, education, experience, and
interest in the job.
Example: "Why do you want to work for this company?" or "Tell me about yourself."
7. Stress Questions
Stress questions are used to see how you handle pressure or uncomfortable situations. They
might be intentionally challenging or designed to catch you off guard.
103
Example: "Why weren't you promoted at your last job?" or "What would you say is your biggest
failure?"
Page
103
ADVANCED COMMUNICATION SKILLS
8. Brainteasers or Puzzles
These questions assess your analytical thinking and problem-solving abilities. They're often used in
industries like consulting or tech, especially at companies like Google or Microsoft.
Case study questions are common in management consulting or strategy roles. They require you
to work through a business problem and provide a structured solution.
Example: "How would you advise a client who's considering entering a new market?"
These questions are used to assess your values, judgment, and integrity. They ask how you
would handle morally challenging situations.
Example: "What would you do if you caught a colleague stealing from the company?"
These questions often come at the end of an interview and are designed to wrap things up or give you a
final chance to make an impression.
Example: "Do you have any questions for us?" or "Is there anything else you'd like us to know?"
Each of these question types helps the interviewer evaluate different facets of your personality, skills, and
suitability for the role. Being prepared for a range of question types will increase your chances of a
successful interview.
Pre-interview planning and an effective opening strategy are crucial to setting a positive tone for the
interview and ensuring you gather all necessary information. Here’s a breakdown of key elements to
consider:
Pre-Interview Planning
104
Define Objectives:
Page
104
ADVANCED COMMUNICATION SKILLS
3. Review the candidate's resume, cover letter, and any other materials submitted.
4. Look up their LinkedIn profile or any relevant online presence to gather more context
about their background and achievements.
Prepare Questions:
5. Create a list of open-ended questions that relate to the candidate’s experience, skills, and
potential fit for the role.
6. Include behavioral questions to assess how they’ve handled situations in the past.
7. Familiarize yourself with the job requirements to align your questions with the role’s
expectations.
10. Confirm the interview time and duration with the candidate.
11. Ensure any required materials (like a scorecard or evaluation form) are ready.
Opening Strategy
Warm Greeting:
Small Talk:
14. Engage in light conversation to ease any tension and make the candidate comfortable.
105
15. Ask about their journey to the interview or any common interests to establish rapport.
105
ADVANCED COMMUNICATION SKILLS
16. Briefly outline how the interview will proceed (e.g., duration, types of questions).
17. Let them know there will be time for their questions at the end.
18. Clearly communicate the goal of the interview, emphasizing that it's an opportunity for
both parties to assess fit.
Encourage Openness:
Assure the candidate that they can speak freely and that there are no right or wrong answers.
“Hi [Candidate’s Name], I’m [Your Name], [Your Position] at [Company]. I’m glad you
could join us today! How was your journey here?
Today’s interview will last about [duration], and I’ll start by asking you some questions about
your experience and skills, followed by a chance for you to ask any questions you have about
the role or our team. The goal here is to get to know each other better and see if this is a good
fit for both of us. Feel free to ask for clarification on any questions—I want this to be a
comfortable conversation. Let’s dive in!”
Effective interview answering strategies can significantly improve your chances of making a
positive impression. Here’s a guide to help you craft thoughtful and compelling responses:
Analyze Requirements: Familiarize yourself with the skills and qualities the employer is looking
for.
Align Your Experience: Think about how your background, skills, and experiences relate to the
role.
Result: Share the outcome of your actions and what you learned.
106
ADVANCED COMMUNICATION SKILLS
Stay on Point: Provide relevant information without rambling. Aim for clarity and conciseness.
Avoid Over-Explaining: Keep your answers focused on the question asked.
Prepare for Common Queries: Familiarize yourself with typical interview questions, such as:
Tell me about yourself.
What are your strengths and weaknesses?
Why do you want to work here?
Describe a challenge you faced at work and how you dealt with it.
Tailor Your Answers: Customize your responses based on the specific job and company.
Show Genuine Interest: Express why you are excited about the role and the company.
Ask Questions: Prepare thoughtful questions to ask at the end of the interview to show your
engagement.
Share Real Experiences: Provide true examples from your work history rather than fabricating
stories.
Own Your Mistakes: If discussing weaknesses or failures, be honest and focus on what you
learned.
Reflect on Past Experiences: Think of instances where you demonstrated key competencies
related to the job.
Focus on Transferable Skills: Highlight skills from past roles that are applicable to the new
position.
Take Your Time: Don’t rush your answers. It’s okay to take a moment to think before responding.
Practice Relaxation Techniques: Use deep breathing or visualization to reduce anxiety before the
interview.
Maintain Eye Contact: This conveys confidence and engagement, especially in video interviews.
Use Positive Gestures: Nod and smile to show attentiveness and interest.
10. Follow Up
107
Send a Thank-You Email: After the interview, express gratitude for the opportunity and reiterate
Page
107
ADVANCED COMMUNICATION SKILLS
Sample Responses
o Response: “I have over five years of experience in digital marketing, primarily focusing
on social media and content creation. In my last role at [Company], I led a campaign that
increased our social media engagement by 50%. I’m passionate about leveraging data to
drive marketing strategies, and I’m excited about the opportunity to bring my skills to
[Company].”
o Response: “In my previous position, we faced a tight deadline for a project due to
unforeseen circumstances. (Situation) My task was to ensure that the project was
completed on time without sacrificing quality. (Task) I organized a team meeting to
delegate tasks effectively and set up a shared online workspace for real-time
collaboration. (Action) As a result, we completed the project two days early, and it
received positive feedback from our client. (Result) I learned the importance of
communication and teamwork in high-pressure situations.”
Conducting interviews through teleconference and video conference can be highly effective, especially in
today's remote work environment. Here are strategies and best practices for both formats:
Teleconference Interview
1. Preparation:
Choose a Reliable Platform: Ensure the teleconference service is user-friendly and reliable (e.g.,
Zoom, Skype, or a traditional phone call).
Test Your Equipment: Check your phone or headset to avoid technical issues during the call.
Prepare Questions in Advance: Have your list of questions and notes readily available for
reference.
Clear Introduction: Start with a warm greeting, introduce yourself, and explain the purpose of the
Page
call.
108
ADVANCED COMMUNICATION SKILLS
Encourage Interaction: Since body language isn't visible, encourage the candidate to elaborate on
their answers.
Listen Actively: Pay close attention to the candidate's responses; without visual cues, focus on
tone and context.
Ask Follow-Up Questions: Engage the candidate by asking for more details or clarifications on
their responses.
Summarize Key Points: Briefly recap the main topics discussed and any highlights from the
candidate’s responses.
Next Steps: Explain what the candidate can expect in terms of follow-up, including any
additional interviews or timelines.
1. Technical Setup:
Select a Reliable Platform: Use platforms like Zoom, Google Meet, or Microsoft Teams that
allow video interaction.
Check Your Connection: Ensure a stable internet connection and good lighting for a clear view.
Test Your Camera and Microphone: Confirm that your audio and video equipment is
functioning properly.
Choose a Quiet Location: Find a distraction-free area with minimal background noise.
Professional Background: Ensure your background is tidy and appropriate, or use a virtual
background if necessary.
Start with a Warm Welcome: Similar to the teleconference, greet the candidate warmly and
introduce yourself.
109
Maintain Eye Contact: Look at the camera when speaking to create a sense of connection.
Use Visual Cues: Smile and nod to show engagement, since body language plays a crucial role in
communication.
Page
109
ADVANCED COMMUNICATION SKILLS
Encourage Questions: Invite the candidate to ask questions during or after your questions to
foster an interactive conversation.
Take Notes: Jot down key points to refer back to during your evaluation.
Provide a Clear Conclusion: Summarize the interview, express gratitude for their time, and
outline the next steps.
Follow Up with an Email: Send a thank-you email summarizing the interview and reiterating
next steps.
Prepare for Technical Issues: Have a backup plan (like a phone number) in case of connectivity
issues.
Dress Professionally: Even in a virtual setting, dress as you would for an in-person interview to
convey professionalism.
Be Mindful of Time Zones: If interviewing candidates in different time zones, confirm the correct
meeting time for both parties.
“Hi [Candidate’s Name], I’m [Your Name], [Your Position] at [Company]. It’s great to meet you virtually!
How are you today?
I appreciate you taking the time for this interview. We’ll spend about [duration] discussing your
experiences and the position, and I’ll also share some information about our team. Feel free to ask any
questions as we go along. Let’s get started!”
Conducting interviews through teleconference and video conference can be highly effective, especially in
today's remote work environment. Here are strategies and best practices for both formats:
110
ADVANCED COMMUNICATION SKILLS
Interviewer: “Good morning, [Candidate’s Name]. Thank you for joining us today! I’m [Interviewer’s
Name], the Hiring Manager for the Marketing team. How are you?”
Candidate: “Good morning, [Interviewer’s Name]! Thank you for having me. I’m doing well and excited
to discuss this opportunity. How are you?”
Interviewer: “I’m great, thanks! Let’s get started. Can you tell me a bit about yourself?”
Candidate: “Absolutely! I graduated with a degree in Marketing from [University Name] and have spent
the last two years working as a Marketing Assistant at [Previous Company]. In that role, I coordinated
several campaigns, managed our social media accounts, and analyzed performance metrics. One highlight
was leading a campaign that boosted our social media engagement by 40% in just six months. I’m
particularly interested in this Marketing Coordinator position at [Company Name] because of your focus
on innovative tech solutions, and I’d love to contribute to your team’s success.”
Interviewer: “That’s a solid introduction! Can you describe a time when you faced a challenge at work
and how you handled it?”
Candidate: “Sure! In my previous position, we were preparing for a product launch, and two weeks
before the launch, our lead graphic designer fell ill. (Situation) I was responsible for ensuring everything
was on track, so I quickly organized a meeting with our design team to discuss how we could overcome
this hurdle. (Task) I took the initiative to brainstorm ideas with them and leveraged some existing
templates while also reaching out to a freelance designer for additional help. (Action) We managed to
create the marketing materials on time, and the launch resulted in a 25% increase in product sales
compared to our target. (Result) This experience taught me the importance of teamwork and adaptability
in facing challenges.”
Interviewer: “Great example! What do you consider to be your greatest strengths as a marketing
professional?”
Candidate: “I would say my analytical skills and creativity are my greatest strengths. I enjoy diving into
data to understand customer behavior and market trends, which allows me to create targeted marketing
strategies. For instance, I used Google Analytics to track our email campaigns' performance, leading to a
15% increase in open rates. On the creative side, I thrive on brainstorming unique ideas for campaigns
that resonate with our audience.”
Interviewer: “That’s impressive! Now, can you tell me about a time when you had to work with a
difficult team member?”
111
Candidate: “Of course. In one project, I was paired with a team member who had a very different
communication style than mine. (Situation) We were working on a social media campaign, and I found it
Page
challenging to align our ideas. (Task) I took the initiative to schedule a one-on-one meeting to discuss our
111
ADVANCED COMMUNICATION SKILLS
perspectives and find common ground. (Action) During the meeting, I listened to their ideas and shared
my vision for the campaign. This open dialogue helped us understand each other better, and we ultimately
collaborated on a campaign that received positive feedback. (Result) This experience taught me the
importance of open communication and flexibility when working with diverse personalities.”
Interviewer: “Thank you for sharing that! What would you say is one of your weaknesses, and how are
you working to improve it?”
Candidate: “One area I’m working on is public speaking. In the past, I’ve felt anxious when presenting
ideas in front of a large group. (Weakness) To address this, I enrolled in a public speaking workshop and
began volunteering to present in team meetings. (Action) Recently, I led a presentation on our marketing
strategy, which received positive feedback from my colleagues. (Result) I’m committed to continuing to
practice this skill because I know effective communication is crucial in marketing.”
Interviewer: “That’s a great way to approach a weakness! Lastly, do you have any questions for me
about the company or the position?”
Candidate: “Yes, thank you! I’m curious about how the marketing team collaborates with other
departments, such as product development or sales. Can you share how that interaction typically works at
[Company Name]?”
Interviewer: “Excellent question! Collaboration is key for us, and we have regular meetings with product
development to align on messaging and features. The marketing team also works closely with sales to
ensure that our campaigns support their efforts. I think you’d find it a very collaborative environment.
Thank you for your questions today, [Candidate’s Name]. We’ll be in touch soon regarding the next steps.”
Candidate: “Thank you for the opportunity to interview! I enjoyed our conversation and look forward to
hearing from you.”
112
Page
112
ADVANCED COMMUNICATION SKILLS
Video Conference:
Videoconferencing (VC) is the conduct of a videoconference (also known as a video conference or video tele-
conference) by a set of telecommunication technologies which allow two or more locations to communicate by
simultaneous two-way video and audio transmissions. It has also been called 'visual collaboration' and is a type
of groupware.
Videoconferencing differs from videophone calls in that it's designed to serve a conference or multiple locations
rather than individuals. It is an intermediate form of video telephony, first used commercially in Germany during the
late-1930s.Multipoint videoconferencing allows three or more participants to sit in a virtual conference room and
communicate as if they were sitting right next to each other.
Video Conference Images:
113
Page
113
ADVANCED COMMUNICATION SKILLS
Mock Interview:
Preparation
The Session:
• Dress in appropriate attire -- as though this is an actual company interview.
• Greet the interviewer with an enthusiastic handshake and smile.
• Listen to the question asked. Make sure you know what the interviewer wants to know. Ask for
clarification if the question is not clear.
• Keep your answers concise and to the point -- two to three minutes long.
• Make sure you are selling the product: You.
• Have questions prepared to ask the interviewer.
The Feedback
• Observe your feelings while viewing the tape and listening to your answers. Are you coming across the
way you intended?
• Listen to feedback with an open mind, not defensively.
Learn from your performance. How are you being perceived through the eyes of someone who does not know you?
114
114
ADVANCED COMMUNICATION SKILLS
Preparing for an interview demands a professional approach, therefore an interview file should contain the following
papers and documents, properly arranged in a sequence.
There are basically seven types of interview questions that are asked to elicit certain responses from candidates.
They include open, closed, probing, reflective, loaded, and hypothetical, leading questions.
115
Open questionsask the candidate to talk broadly about a topic or subject. It broadens the scope of the response by
forcing the candidate to engage in deeper thinking. Few open questions are:
• Tell us something about yourself?
Page
115
ADVANCED COMMUNICATION SKILLS
Closed questions limit the scope of response and demand specific information or facts. Few examples:
• When did you complete your graduation?
• What was your major subject in the college?
• Do you know data processing?
Probing questions probe more deeply or ask for an explanation or clarification of a statement made during the
interview.
Reflective questions are asked to confirm the statements given by the candidate during the interview. The purpose
is to check that the interviewer understands what the candidate had said. Few examples are:
• That means you want the public sector companies to be totally privatized?
• Am I right in thinking that you are against economic liberalization in India?
Loaded questions assess the candidate’s response to a sensitive issue subject or point. There may not be a right or a
wrong answer rather, it would be a reasonable or unreasonable response for such questions. Few examples:
• You are too short. Don’t you think this is going to be a handicap for you?
• Your GPA in the first year of your B.Tech. is too low. How do you justify that?
Hypothetical questions involve a hypothetical situation such as “What would you do if …?” or a candidate is given
a situation and asked how he will deal. Few examples:
• What would you do if you face a group of angry employees who want to harm company vehicles
because one of the workers has been hurt by a company lorry?
• One of your staff has been involved in activities detrimental to your organization. He has been doing
this for money that he needs for the treatment of his ailing mother. What would you do?
Leading question is asked to obtain a desired response from the candidate. Such questions generally suggest a point
of view on the part of the interview and call for agreement with a ‘yes’ answer. Given below are few examples
• Don’t you agree that our company is a market leader in electronics products?
• Don’t you think that MNC’s have boosted the Indian economy?
Techniques of Interviewing:
Different techniques of interviewing are developed day to day to assess a candidates’ suitability and different
organizations adopt different modes of screening candidates.
• Screening Interview: Here the candidates without minimum required qualifications are filtered and if there
116
are a large number of candidates who fulfill the minimum qualifications then the minimum qualifying
criteria are revised in order to recommend not more than fixed number of candidates for further selection
procedure.
Page
116
ADVANCED COMMUNICATION SKILLS
• Structured Interview: In this technique all the candidates are given similar questions and computers may
be used to store, retrieve and compare the data provided by the candidates. During such interviews
candidates do notinteract among themselves nor disclose the questions.
• Situational Interview: Such interview test skills and traits of a candidate in a given situation. A
simulation is created under which the job needs to be done. The interviewer poses “if” and “when”
questions. The answers should be worded carefully and it is better to express lack of knowledge about a
situation than to pretend to know.
• Stress interview: This kind of interview tests a candidate’s mettle to find out how he would respond in
difficult situations. The candidate is subjected to stress by one of the following methods:
• Being asked more than one question at a time
• Being asked further questions without being allowed adequate time to respond
• Being questioned in an unrelated bunch of questions
• Having his feelings provoked.
The candidate may not identity just at the onset of interview but after sometime may realize it and it is
better to stay calm and ask for time to answer such questions. The tone must be guarded and there must be
no retort or retaliation.
• Panel or Board Interview: This is most common form of interview. An interview panel is set up with
members from administration, finance and management; subject specific experts are also invited when
necessary.
Conclusion
This mock interview scenario demonstrates a structured dialogue with specific questions and sample
answers. Practicing through such scenarios can help candidates refine their responses, build confidence,
and improve their overall interview skills.
EXERCISE:
117
Page
117
ADVANCED COMMUNICATION SKILLS
BOOKS:
• Mastering the art of business communication by Prof Sumitha Roy Sterling Publications.
• Greene J.O. &, Burleson B. R; Handbook of Communication and Social Interaction Skills.
Westport, Conn. [u.a.: Libraries Unlimited, 2004.
• English Conversation Practise by K.S. SunitHYPERLINK
"https://www.goodreads.com/author/show/15372327.K_S_Sunita"a, Annie
PotheHYPERLINK
"https://www.goodreads.com/author/show/15372328.Annie_Pothen"n, Sumita
RoHYPERLINK "https://www.goodreads.com/author/show/100393.Sumita_Roy"y, and
C. Subba Roy
• Technical Communication : English skills for Engineers by Meenakshi Raman and
Sangeetha Raman, Oxford University Press, 2008.
• How to talk to anyone by Leil Lowndes
• JONES, Daniel. The Pronunciation of English. Cambridge, Cambridge University Press,
1956.
• SMALL, Larry, H. Fundamentals of Phonetics: A Practical Guide for The Students. New
York, Pearson, 2005.
YOUTUBE LINKS :
• https://www.youtube.com/watch?v=j6LufgcHq9g
• https://www.youtube.com/watch?v=le6g6vBo_tM
• https://www.youtube.com/watch?v=xrEq-1UujOo
• https://www.youtube.com/watch?v=bgfdqVmVjfk
• https://www.youtube.com/watch?v=p6qVJ1KhHek.
• https://www.youtube.com/watch?v=y8YH0Qbu5h4
• https://www.youtube.com/watch?v=W3KI2rJm-Sc
• https://www.bing.com/videos/search?q=EMAILETQUITE&docid=608013854258717782&mid=C215E86B0FC73
E0FB867C215E86B0FC73E0FB867&view=detail&FORM=VIRE
• https://www.bing.com/videos/search?q=PRESENTATION+SKILL+AND+DOS+AND+DONTS+OF+PRESENTA
TION+SKILL&docid=608053114554042604&mid=89AEF9B871C2F55D585089AEF9B871C2F55D5850&view=
detail&FORM=VIRE
• https://www.youtube.com/watch?v=-lXjbph22Fk
• https://www.bing.com/videos/search?q=DOS+AND+DONTS+OF+GD&docid=607990919147819926&mid=BED
4B86D9B642BC75465BED4B86D9B642BC75465&view=detail&FORM=VIRE
• https://www.bing.com/videos/search?q=INTERVIEW+SKILL+AND+DO+AND+DONTS+OF+INTERVIEW+SKILL
&view=detail&mid=1AF4087A85DB6AB98AA41AF4087A85DB6AB98AA4&FORM=VIRE
• https://www.bing.com/search?q=mock+interview&cvid=58492278a2204c4488bfadaa03fe8017&aqs=edge.0.0l9.
10559j0j4&FORM=ANAB01&PC=U531
118
Page
118
ADVANCED COMMUNICATION SKILLS
119
Page
119