Ann Makena CV 4.1 (1) 2024

CURRICULUM VITAE
ANN MAKENA
P.O. BOX 12416-00100 NAIROBI, KENYA
` Tel: (+254)701479885
Date of Birth: 11th March, 2000

Nationality: Kenyan
Gender: Female
ID NO: 37284133
Email address [email protected]
Languages: English, Kiswahili
Religion: Christian
PERSONAL PROFILE
A Self-motivated and a team player with great analytical and listening skills. I am highly tuned
to identifying and responding effectively to problems encountered in my area of work. I observe
timelines, work to achieve results, stay calm in stressful situations and persistent when faced
with challenges.
A successful professional with a wealth of transferable skills gained in different sectors.

Possesses a commitment to delivering customer service excellence and a reputation for ensuring
complete customer satisfaction. Able to reduce costs by implementing processes that are more
efficient. Maximises profits by analysing trends and providing advice and guidance to junior
colleagues.
CAREER OBJECTIVE
To be an innovative professional and motivated team player with demonstrated success in
working with and imparting knowledge and skills that are needed to complete issues that shall
enhance the development of my career and above all to the attainment of the organization's goals.
WORK EXPERIENCE AND KEY ROLES
Ipesa Position Responsibilities
Debt 1. Discuss payment options with customers to ensure prompt

collection payment of their loans.
2. Input customer call response and feedback in company
System Collection module.
3. Retain customer loyalty while initiating the process for
collection of payment.
SERENA Position Responsibilities

HOTEL
Waitress 1. Greet guests according to the standards to ensure superior
service.
2. Anticipate guest needs, ascertain satisfaction, and respond
urgently and appropriately to guest concerns and requests.
3. Set up the restaurant according to the table plan, cover
layout and standards defined by the hotel's management.
4. Make sure all assigned duties prior to service are
completed.
5. Attend service briefings prior to each meal period.
6. Answering questions about menu items, food sensitivities
and food substitutions.
7. Giving customers suggestions for food and drinks and
telling them about any special menu items.
8. Serving nonalcoholic beverages and delivering food and
alcoholic beverages to customers.
VETERAN Position Responsibility
PHARMACY
Pharmacist 1. Dispense Prescriptions.
2. Communicate with prescribers.
3. Ensure Patient’s safety.
4. Counsel Patients.
5. Work with patients on general health.
6. Perform administrative task
7. Educate health provider colleagues.
VINTAGE Position Responsibility

BEAUTY SPA
Beautician 1. Hairdresser masseuse
2. Barber girl
3. Nail technology
4. Body scrubbing
5. Skin treatment
BEI SAWA Position Responsibility

SUPERMARK
ET Merchandiser 1. working closely with buyers and other merchandisers to
plan product ranges.
2. meeting with suppliers, distributors and analysts.
3. managing budgets.
4. predicting sales and profits.
5. negotiating quantities and delivery time-scales.

6. supervising and training junior staff.
7. managing levels and distribution of stock.
METALOAN POSITION RESPONSIBILITY
Recovery Manager 1. Input customer call response and

feedback in company System
Collection module.
KASHWAY AND CREDIT POSITION RESPONSIBILITY

MOJA
Debt collection 1. Discuss payment options with
customers to ensure prompt
payment of their loans.
Academic Background
YEAR INSTITUTION
2004-2013 Theera Primary School
2014-2017 Karichu High School

2018-2019 Vera Beauty & Fashion College-Nairobi
KEY SKILLS AND COMPETENCIES
• Excellent people skills relationship management and teamwork

• Excellent hands on customer management & communications skills to communicate and
present confidently, clearly and expressively.
• Able to think strategically and to create options and solutions.
• Experience of forward planning and team management and work time scheduling.
● Languages : English (fluent), Kiswahili (fluent)
EXTRA-CURRICULAR
• Clubs and associations: Drama club, Peer counselor group, Christian Union
• Volunteer work in Fatuma Children’s home
• Motivational talks in high schools and public lectures
• Music
• In charge of Christian conventions and youth groups.
INTERESTS: Travelling, networking, Music and reaching out to the youths through mentorship
and guidance and counselling, reading informative publications, Reading inspirational materials,
Corporate Social Responsibilities
REFEREES:
1. Madam Esther -Anatomy Teacher
Vera Beauty & Fashion College
Tel: 0723075615
2. John kirangu
Head of collection -ipesa
Tel: 0720892799
3. Michael Mutethia
Software and developer -larseng group

Tel: 0791833360

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CURRICULUM VITAE

Date of Birth: 11th March, 2000

A successful professional with a wealth of transferable skills gained in different sectors.

Ipesa Position Responsibilities

Debt 1. Discuss payment options with customers to ensure prompt

SERENA Position Responsibilities

2. Communicate with prescribers.

3. Ensure Patient’s safety.

5. Work with patients on general health.

6. Perform administrative task

7. Educate health provider colleagues.

VINTAGE Position Responsibility

BEI SAWA Position Responsibility

2. meeting with suppliers, distributors and analysts.

4. predicting sales and profits.

5. negotiating quantities and delivery time-scales.

7. managing levels and distribution of stock.

METALOAN POSITION RESPONSIBILITY

Recovery Manager 1. Input customer call response and

KASHWAY AND CREDIT POSITION RESPONSIBILITY

2004-2013 Theera Primary School

2014-2017 Karichu High School

KEY SKILLS AND COMPETENCIES

• Excellent people skills relationship management and teamwork

Vera Beauty & Fashion College

Head of collection -ipesa

Software and developer -larseng group

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