 CONTACT

MERCY KALYA CHRMALUM

 OBJECTIVE O +254706152525
Performance-driven leader providing high-level administrative , St 2621 Kitale, Kenya
and operational support, coordinating schedules, preparing
travel and documents, while acting as a liaison between senior
executives, vendors, team members, and community  SKILLS
organizations. A reputation for driving efficiency and detail, Communication: Good written and
remaining calm and calibrated in high-stress environments, and verbal communication skills via
delivering best in class results. Currently seeking a challenging email, phone and direct customer
opportunities where I can fully use my skills for the success of assistance.
the organization.
Technology: Advanced experience
 EXPERIENCE with computers, phones and a
variety of office equipment
PRINK AFRICA including Microsoft programs and
JUNE 2015 - PRESENT Google documents.
ADMINISTRATION ASSISTANT Time management: Ability to
organize and plan efficiently to
•Arrange meetings, scheduling appointments, arranging keep track of timelines, meeting all
schedules, expense reports and make travel reservations. deadlines.
• Prepare routine correspondence, memoranda, reports, forms,
tables, etc. From rough drafts, handwritten notes or general Budgeting: Good financial and
verbal instructions, make changes to ensure accuracy and budgeting skills with planning and
completeness. anticipating office needs.
• Answer telephone with multi-line computerized phone line and Attention to detail: Strong attention
give information to callers or routes call to appropriate person, to detail, highly organized and
places outgoing calls when requested for three offices. careful.
•Reading and routing the incoming correspondence to
appropriate individuals on a daily basis. Multi-line phone proficiency.
• Pulling files or retrieving relevant backup or reference materials Qualified Computer Office
to assist staff member in handling responses. Assistant.
• Mainten office library, including cataloging, distribution, and
record keeping. Excellent planner and coordinator.
• Supporting the executives for meetings by assisting in
preparing agendas, reserving facilities, maintaining meeting
calendars, sending invitations, taking minutes and noting  ACHIEVEMENTS & AWARDS
commitments. Achieved an appreciation letter
and promoted to Business
JUHUDI KILIMO development officer due to
SEP 2013 - MAY 2015 hardwork and publishing of
accurate minutes of the meetings.
ADMINISTRATION ASSISTANT
Provided backup support to other
• Performed data entry into IMPACT and other electronic departments, which was highly
programs and systems. admired by the General Manager.
• Answered and screened the telephone inquiries, took and Accelerated the appointment
routed messages and recorded intake information for referral to system by incorporating an
caseworkers. interactive calendar, resulting in
• Prepared and maintained the statistical reports, leave and hassle-free appointment
personnel records, case control systems, case records and related scheduling.
files for the unit.
• Functioned as the unit timekeeper and will process purchase Attained the “Best Employee
orders as directed. Award” in 2021 owing to excellent
• Typed correspondence, forms narratives, travel vouchers, work ethics and 5-star customer
meeting notes, performance evaluations, and other documents to feedback.
support work of the unit and files related documents.
 MOBILE WORLD KENYA Coordinated and arranged
2012 - 2013 company events at the best yet
economical locations, saving
SALES EXECUTIVE overhead company expenses
• Proven results in a quota-oriented sales environment and an Introduced online and social media
understanding of technology and technological innovations. selling techniques, increasing the
• Pursue and close new business and revenue streams. company’s profits by 40%.
• Retain, manage, and grow clients in the ever-changing digital
landscape. Led the mobile world kenya Sales
• Work within a team to manage the client relationship and retain and Project for three months and met
build account revenue. set objectives by 98%
• Articulate and present our suite of products to business decision
makers.
• Communicate with customers proactively via phone, email and in  REFERENCE
person.
• Conduct face-to-face customer meetings, presentations, proposals Mr Benjamin Kimosop - "Juhudi
and demonstrations. Kilimo"
SMEP MFI Operations Manager
0720-762401
JAN 2010 - SEP 2010
SALES REPRESENTATIVE Mr Gideon kipyakwai Box 56009-
00200 9 - "Mobile world (k) "
• Promoted and sold products to current and potential customers. General Manager
•Developed, analyzed, prioritized, and executed in order to 020 2210467
execute company sales territory plans to achieve business
results through compliant means.
•understood and executed sales territory management and  PERSONAL DETAILS
customer development. Date of Birth : 27th oct 1987
• Established and maintained excellent communications and sound Marital Status : Single
working relationships with existing and new customers
Nationality : Kenyan
• Greeted visitors, responded to the general questions, and
directed the callers to proper location. RELIGION : Christian

 EDUCATION
KESRA
JAN 2022 TO DEC 2022
EACFFPC / CC&FL
DISTINCTION
DIPLOMA IN BUSINESS ADMINISTRATION
2006 TO 2008
ELDORET POLYTECHNIC polytechnic
PASS
NASOKOL GIRLS SECONDARY SCHOOL
JAN 2002 TO SEP 2005
KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE)
C- PLAIN

 INTERESTS
SWIMMING
VOLUNTEERING
TRAVELING
LEADERSHIP