Krones Supplier Handbook

Version: 01/07/2024

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Table of contents

1. Introduction ............................................................................................................ 3
2. Scope ........................................................................................................................ 4
3. Supplier handbook ................................................................................................. 5
3.1 Supplier selection/requirements .......................................................................... 5
3.2 Duty of documentation/disclosure ....................................................................... 6
3.3 Purchasing ............................................................................................................... 6
3.4 Supplier Requests Service Management & Support Ticketmanagement ....... 7
3.5 Special releases ....................................................................................................... 8
3.6 Delivery scheduling ................................................................................................ 8
3.7 Goods receipt .......................................................................................................... 9
3.8 Acceptance test certificates ................................................................................... 10
3.9 Delivery note ........................................................................................................... 10
3.10 Auditing .................................................................................................................... 11
3.11 QAA ........................................................................................................................... 11
3.12 Initial samples ......................................................................................................... 12
3.13 Notice of defects...................................................................................................... 13
3.14 SUS – supplier self-service ..................................................................................... 14
3.15 Empties management/packaging ........................................................................ 14
3.16 Supplier assessment .............................................................................................. 15
3.17 Sustainable value chain – ESG requirements ...................................................... 16
3.18 Supplier Code .......................................................................................................... 17
3.19 Traceability ............................................................................................................... 17
3.20 Confidentiality ......................................................................................................... 17

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1. Introduction

The materials, components and production resources purchased by the

Krones Group (hereinafter referred to as “Krones”) form an integral part
of our end products and thus have a decisive bearing on the quality of
our high-value plant and machinery. In order to also guarantee the high
quality and our high demand on sustainable solutions in the future, we
need suppliers who are committed to and employed in the afore-men-
tioned areas.

This Supplier Handbook defines the requirements and quality standards

of our suppliers. The common goal are a zero-error strategy, as well as a
cooperative and constructive collaboration. In order to consistently sat-
isfy the demands on quality and sustainability, the products and services
must always meet the valid statutory provisions, purchase order specifi-
cations, drawings, standards, including Krones company standards and
specifications. This document is binding and is intended to complement
the General Terms and Conditions, the purchase terms and all other con-
tracts that may exist.

The basis for successful collaboration are:

— The suppliers recognising and observing the
Krones quality requirements
— Timely delivery in perfect and consistent quality
— Implementation of a QM system
— Pursuit of the continuous improvement process
— Consideration of an environmental management system
— Acceptance of the purchase terms and Supplier Handbook
— Supplier Code

Meeting these prerequisites will provide a good basis for a successful,

long-term partnership.

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2. Scope

This Supplier Handbook applies for all suppliers who supply direct and
indirect material to the goods receipt areas of the Krones Group.
In addition to the Supplier Code and the respective specific contract, the
supplier guideline for delivery also forms an obligatory basis for the pur-
chase order. Other and/or additional requirements may apply for the rest
of our suppliers, depending on the contractual basis.

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DIN EN ISO 9001: 2015

3.1. Supplier selection/requirements
Chapter Standard element
The supplier is selected by Corporate Procurement in close collaboration
with Corporate Governance, Corporate Strategic Supplier Quality 6.1 Actions to address risks and opportunities
Management and on a case-by-case basis, by Corporate Research &
Development. 7.1.5 Monitoring and measuring resources

Our selection criteria: 7.2 Competence

— Requirements as stipulated in the Act on
Corporate Due Diligence Obligations in Supply Chains 7.5.2 Creating and updating
— Requirements as stipulated in the Supplier Code
— Valid non-disclosure agreements 7.5.3 Control of documented information
— Krones due diligence checks
— Successful initial sampling based on VDA 2.3 8.2.1 Customer communication
— Product audit if necessary
— System audit if necessary 8.4 Control of externally provided products and services
— Relevant certifications
8.5.1 Control of production and service provision
The basis for successful cooperation and a positive supplier selection is
the implementation and application of a quality management system. If a 8.5.2 Identification and traceability
supplier is not already certified under a quality management system such
as DIN EN ISO 9001 or the current version of IATF16949, the following 8.5.4 Preservation
requirements at least must be met in order to be considered as a supplier
of Krones AG: 8.5.5 Post-delivery activities

8.6 Release of products and services

8.7 Control of nonconforming process outputs, products and services

9.1.1 General information

10.2 Nonconformity and corrective action

10.3 Continual improvement

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3.2 Duty of documentation/disclosure 3.3 Corporate Procurement

The supplier has a duty to keep records of the performance of suitable The Corporate Procurement unit is the point of contact in the Krones
quality measures, in particular test results, and to archive these in an Group for commercial topics. The contact persons for the suppliers are
orderly manner for a period of five years. Krones AG must be granted shown on the relevant documents (e.g. enquiries, contracts, purchase
access to the necessary extent, as required. If goods for which orders, notices of defects).
product-specific standards (e.g. European Machinery Directive) apply are
to be supplied, Krones AG assumes that these will be met in full. Further information on the Purchasing unit is provided under:
https://www.krones.com/en/company/suppliers.php
The supplier has a duty to disclose all circumstances that affect
Krones AG. Among other disclosures, information concerning quality
problems, foreseeable supply difficulties and changes of product charac-
teristics must be disclosed unprompted. Should suppliers plan to discon-
tinue production for products or services, Krones AG must be informed
about this at least twelve months in advance (e.g. product discontinua-
tion).

Krones AG reserves the right to block suppliers if they fail to comply with
agreed arrangements. A partial or complete block may be imposed for
the following reasons, among others:

— Persistent quality problems

— Unsatisfactory supplier reliability
— Poor quality performance indicator

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3.4 Supplier Requests Service Management &

Support Ticketmanagement
The Supplier Requests Service Management is a ticket system for the clar-
ification of technical supplier enquiries regarding Krones purchase docu-
ments, for the forwarding of material certificates to Krones, for the clar-
ification of queries regarding technical changes and for support for the
eProcurement, SUS topic portal.

Query categories:
— Technical supplier enquiries regarding missing or incomplete
documents, as well as one-time special releases
— Forwarding of material certificates to Krones
— Enquiries regarding supplier assessments
— Technical changes
— Support on eProcurement/SUS topics

Support Ticketmanagement acts as a support ticket system and supports

the use of the portals. Accounts can also be linked or removed.

Query categories:
— General queries on the use of the system
— Linking of additional accounts
— Removal of an account

The user documentation can be accessed here.

Initial requests for registration for the Supplier Requests Service Manage-
ment Portal should be sent to the following e-mail address: srsm-jira.reg-
[email protected]

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3.5 Special releases

Previously defined specifications must always be observed. If a deviation
is found in exceptional circumstances, an application may be made for a
special release. A special release is a one-off release and applies only for
the particular delivery or parts for which it is requested. It is not consid-
ered consent for future purchase orders.

An application for a special release must be made through Supplier

Requests Service Management (compare to chapter 3.4). Only then can
an application for a special release be processed. The deviation applica-
tion should be described in detail so that Krones AG can make a decision
without requiring any other documents. It may be supported by drawings
or digital photographs, for instance. The supplier can make a proposal for
rework. On request, Krones AG also expects information about the cause
of the fault and the corrective action taken as a result.

Each special releases must always be documented as such on the

delivery note.

Ticket Management System (application for a special release)

3.6 Delivery scheduling

The supplier has a duty to meet the agreed delivery dates. The agreed
delivery dates relate to the time at which the goods are handed over at
the place of destination indicated by Krones AG. Krones AG must be
informed at once and unprompted of any foreseeable postponement of
the delivery date.

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3.7 Goods receipt

Depending on the corporate site, please observe our delivery addresses/
delivery times.

Urgent deliveries are also accepted outside of the given delivery times if
prior notification of this is provided. Delivery notes and/or invoices cannot
be processed if the Krones order number has not been stated.
The purchase order indicates the goods receiving area to which the goods
are to be delivered.

If a material requires a certificate, this will also be indicated on the

purchase order. The material certificate must be sent via the Supplier
Requests Service Management (see chapter 3.8. Acceptance test certifi-
cate/pressure equipment documentation). Krones goods receiving areas
are generally only equipped for unloading with forklift trucks.

In the case of KANBAN deliveries, to enable further internal processing it

is essential that the KANBAN no. is shown on the delivery note. It can be
found in the item details on your purchase order.

If the purchase order is a spare parts order, this will be identified in

the header with the term “LCS order” and an “E” after the order number.
A spare parts order must always be processed with priority.

You can find additional requirements on deliveries in the Supplier guide-

line under “General documents” in the download area of the website.

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3.8 Acceptance test certificate/

pressure equipment documentation 3.9 Delivery note
If there is a duty to supply certification or pressure equipment documen- All the necessary information on the delivery note
tation for goods, we will stipulate that this is necessary in our purchase can be found in the respective Supplier guidelines un-
order. We will request the test certificate as a document via Supplier Re- der "General documents" in the download area of the
quests Service Management. website.
If the documentation is required in paper form with an original stamp,
this will be expressly stated on the purchase order. The documents must
be clearly legible and may only be forwarded in the original or as a copy
of the test certificate with no change in its condition (including its legibil-
ity) – apart from quantity adjustments. In the case of copies, a procedure
for ensuring traceability must be applied.

A ticket for submitting material certificates can be created at this link.

The document must be available in digital form at the time the goods are
received, otherwise we will send a reminder. If we do not receive the
certificate despite a reminder, Krones will issue a notice of defects, which
will have a negative impact on the supplier assessment.
You must also make sure that deliveries are from the same batch. If
this is not possible, the purchase order must be split into several order
positions. Please contact the relevant buyer in Purchasing. A certificate
must be sent with every goods delivery, regardless of whether it is a new
purchase order, a partial delivery or a notice of defects.

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3.10 Auditing 3.11 Quality assurance agreement [QAA]

Cause, e.g.: Krones AG uses a quality assurance agreement to regulate a number of
— For new suppliers after a positive initial sample check quality-related aspects with the supplier. It complements existing agree-
— Outsourcing of technology ments. The supplier generally declares itself willing to conclude a QAA
— For current problems with quality with Krones AG.
— Approval of welding suppliers
Goal:
Performance: — The supplier is given the possibility to supply the Krones consumption
Normally a one-day audit is carried out. The precise scope and date will points directly (KANBAN)
be agreed between the supplier and Krones AG in advance. The supplier — The incoming inspection within Krones AG is limited to verifying
must ensure a smooth process and grant access to all relevant construc- quantities, checking identity and an inspection for outwardly visible
tion sites. defects. In the case of deliveries for the Kanban system, the inspec-
tion is limited to outwardly visible defects or damage in transit.
Goal:
The purpose of the system audit is to verify the effectiveness of inte- Requirements:
grated QM systems and obtain evidence of the extent to which quality- The conclusion of a QAA depends on the quality performance indicator
related activities meet the requirements for achieving the specified qual- achieved and the defect rate. The quality performance indicator is
ity targets. It contrasts with a product audit, in which a particular product obtained and the principles for calculating the defect rate are described
is inspected for conformity with the specified technical requirements. in chapter 3.16, Supplier assessment.

Special feature: Requirement:

Auditing and welding approval are essential for suppliers of welding — Certificate of Compliance pursuant to DIN EN 10204 2.1 for each
technology. The supplier has an obligation to rectify the defects/devia- delivery note.
tions revealed by the audit within the appropriate period of time. — The supplier declares itself willing to comply with the agreed
documentation policies.

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3.12 Initial samples

Initial samples must be manufactured in accordance with the Krones AG Evaluation:
specifications. Evidence must be provided that the samples are manufac- — Release: if delivery is perfect
tured under series conditions. Samples must be identified as such. The — Conditional release: if there are shortcomings that
initial sampling process should demonstrate before the parts go into pro- do not affect the ability to function
duction that the supplier is able to meet the product requirements set — Rejection requiring improvement: if there are
out in the drawings and specifications. If a sample deviates from the pre- considerable defects
viously defined requirements, Krones AG must be notified of these devi- — Subsequent sampling will take place along the
ations without delay. The initial sample test report must be presented in same lines as initial sampling.
full, and it must be possible to clearly allocate reference markings in the
drawings. Initial sample test report:
The initial sample test report is available as a docu-
Cause for initial sampling, e.g.: ment template in the download area “General docu-
— Change of supplier ments” on the official Krones website.
— Change of production procedures
— Changes in specifications for A parts and assemblies To edit, click on the "Highlight Existing Fields" button
— Special technologies and complete all form fields in full. The filled-in initial
— For new or changed cast models sample test report must be provided in digital form for
— External assignment of critical parts inspection and approval before the delivery of the
Krones goods to the e-mail address specified on the
Initial samples are generally not required for: purchase order.
— Catalogue parts
— Minimum series The format of the report must not be modified, i.e. it
must remain interactive for the purposes of further
Krones AG may reject initial samples if not all the ordered or legally re- processing within Krones. To enable the report to be
quired documents and proofs are provided in full or if unapproved devia- clearly associated, please enter the following in the
tions of any kind occur. Within Krones AG initial samples will be checked subject line of the email: initial sample report, supplier
against the required specifications with regard to dimensions, materials name and number, purchase order number If there
and/or functions and other features that may be required in the individ- are any particular points to note with regard to trans-
ual case. An assessment will be prepared on the basis of the results. port protection, storage or preservation, please
enclose this information with the initial sample test
report.

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3.13 Notice of defects

The supplier is responsible for providing goods that are free of defects in Queries or comments on a notice of defects can only The only system requirements are that the supplier
quality and defects in title from the point of time of the passage of risk be dealt with if the notice-of-defects reference number must have internet access and the newest version of
until the time when warranty claims become statute-barred. In the event is given. It is imperative that it is always specified each one of the following browsers:
of a notice of defects, rapid rectification of the defects has top priority. To time we are contacted. — IE11
that end suppliers are required to analyse the defects and initiate suita- — Google Chrome
ble action in order to achieve a final solution to the problem and minimise A goods receipt slip is enclosed when parts which are — Mozilla Firefox
the risk of repeat defects. the subject of a claim are returned to the supplier. It is
not enough to simply quote this delivery note number Before connecting to the portal, the supplier is sup-
Krones AG reserves the right to take action intended to prevent greater (14xxxxxxx) with queries. plied with a training film that explains the system in
damage or avert downtimes, for instance, and to pass on these costs to detail.
the supplier in the form of an invoice. The supplier will be informed of In the case of spare parts deliveries, in addition to For any queries or problems regarding SUS, go to the
this action as quickly as possible. the standard information that is required the delivery Supplier Requests Service Management and generate
note, information about whether the goods are new a ticket.
Krones AG also reserves the right to invoice the supplier for the additional or used must always be indicated. Technical change service: This is where the supplier is
costs, including any litigation costs, resulting from any notice of defects informed of technical changes.
caused by the supplier.
Information is provided on:
With every notice of defects Krones AG requires immediate feedback on 3.14 SUS – Supplier self-service 1. Current enquiries
the further action taken to rectify the problems that have occurred. These 2. Current purchase orders
agreed measures must be implemented within 14 days as stated in the Krones AG provides suppliers with a modern platform 3. Applicable quantity contracts
General Terms and Conditions. for efficient procurement processing. 4. Fixed order book entries

If a written statement is required, this will be explicitly requested in the The online supplier portal allows us to send enquiries For any queries about technical changes, go to the
notice of defects. Krones requires two different types of statements, a 4D and quotations, purchase orders, confirmations and Supplier Requests Service Management and generate
report or 8D report. Regardless of which type of report is needed, a tem- contracts quickly and easily. The portal also serves as a ticket.
plate which the supplier can use will be sent with the notice of defects. If a central document management system that can be
the supplier uses its own templates, our template must still be observed used to provide drawings and parts lists for suppliers.
so that it is clear which mandatory information is required. The supplier Both modifications to drawings and parts lists can be
must send any statements to the QM officer responsible indicated in the sent using the technical change service. The supplier
notice of defects. has the option of setting up a personalised email noti-
fication service for new or modified purchase orders.

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3.15 Empties management/packaging

Suppliers are required to note and comply with the Krones AG current Tob e avoided/reduced:
packaging standard. — Empty space within the cardboard packaging
— Virgin Plastic (Virgin plastic is a plastic made from fossil materials that
In order to support a sustainable circular economy with the aim of mini- were not previously used or processed.)
mizing the consumption of primary energy and raw materials, Contractor — Paper/cardboard without recycled content
shall select packaging in such a way that, on the one hand, the integrity — Supplier branding on inner paper due to reuse
of the packaged materials is guaranteed along the entire delivery route (as Krones reuses inner paper as packaging material)
and, on the other hand, as little waste and negative environmental im-
pact (e.g. in the form of energy or raw material consumption) as possi- Suppliers who are connected to our supplier portal can find the current
ble is generated both at Contractor and at Kroens. Unnecessary packag- supplier delivery guidelines and the forms for empties management in
ing must be avoided. Packaging made of mixed materials that are difficult the portal.
to separate should also be avoided and the proportion of recycled mate-
rial should be increased. Preference is to be given to packaging that can Suppliers who are not connected to the portal should get in touch with
be returned to the material cycle, with the aim of switching completely their usual contact person.
to reusable or recyclable packaging by 2028. The legal requirements for
packaging must be complied with in full at all times. The Contractor is re- Contacts for empties management/packaging for suppliers of drawing
quested to continuously implement improvements in this regard in coor- parts and catalogue parts:
dination with Krones.
Contact at the Neutraubling plant:
Declaration of packaging material: Information on the origin of all Phone: +49 9401 70-2880
materials used in the packaging must be provided
Contact at the Rosenheim plant:
Not permitted at Krones from 2025: Phone: +49 8031 404-8110
— Two-component foam
— Plastic chips To ensure that we can present a uniform appearance to our end custom-
— Shredded paper ers, special shipping and packaging instructions apply for suppliers of
— Bubble wrap as filling material (not as part protection) third-party machines and integrated assemblies. These instructions can
be obtained from your usual contacts in Purchasing. Suppliers must also
ensure that goods are always delivered to Krones AG free of damage. The
goods must be packaged appropriately for transportation and protected
against environmental influences. The supplier will be liable for any dam-
age to the goods resulting from inadequate packaging.

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3.16 Supplier assessment

Suppliers are subject to assessment at regular intervals. This serves as a
basis for our future purchasing strategy. Essentially, suppliers are rated
according to performance indicators to do with quality and delivery.
These are weighted as illustrated below. The Quality Department works
with the quality performance indicator (QPI), which is made up as follows:

1) A supplier: Score of 100 - 90 %:

Meets the requirements without restrictions
2) B supplier: Score of 89 - 80 %:
Largely meets the requirements
3) C supplier: Score of 79 - 70 %:
Only partly meets the requirements (only suitable as a Krones supplier
with reservations)
4) < 69 %: Does not meet the requirements (not suitable as a Krones
supplier)

As well as the QPI, a conclusive supplier assessment also considers the

defect rate (defect rate = rate of notices of defects in goods received).

A detailed evaluation can be requested by going Supplier Requests

Service Management to this link.

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Sustainable value chain - ESG requirements
As part of its holistic sustainability management strategy, the Krones Group always takes the potential conse-
quences of its activities on the environment, society and governance into account (ESG). Krones assumes that all
of its business partners observe the legal requirements and expects the ESG sustainability requirements of the
Krones Group to be fulfilled.

E – Environment S – Social G – Governance

CO2 emissions: Employment and human rights: Digital responsibility:
By reducing their greenhouse gas emissions, suppliers sup- Suppliers must consistently observe labour and human Suppliers must guarantee data protection and cyber
port climate protection and the preservation of biodiversity rights along the entire value chain. security within their organisation, within their supply chain
and ecosystems. Suppliers must therefore endeavour to ‒ Observance of working hours and remuneration – e.g. and across national borders. By setting up an information
reduce the greenhouse gas emissions caused by their busi- specification in written contracts of the employees or security management system (ISMS), ideally based on the
ness activities, e.g. by setting climate targets, validated by sub-contractors ISO/IEC 27001 standard, suppliers must ensure a suitable
the Science Based Targets initiative, implementing energy ‒ Occupational safety and health protection at the risk management system and the protection of data, pro-
efficiency measures or green electricity. Furthermore, sup- workplace – e.g. Appropriate safety standards, protective cesses, systems and products. Suppliers must observe the
pliers must be able to report their company- and product- measures, safety instructions, guidelines, rating of data protection and cyber security provisions and actively
specific CO2 footprint to Krones upon request. The calcula- accidents and near accidents support Krones in observing legal provisions and meeting
tion of this data should be in accordance with the current ‒ Freedom of assembly and association, freedom of speech Krones customer requirements
standards (ISO 14067) and the Greenhouse Gas Protocol. – e.g. works council, employee representative
‒ Freedom of discrimination due to race, gender, sexual Business conduct:
Water consumption: orientation, disability, religion or other diversity character- Suppliers must promote a fair partnership and fair business
Suppliers must endeavor to reduce water consumption istics – e.g. anti-discrimination policy, transparent employ- conduct with all its business partners – e.g. through socially
through cleaning, manufacturing and treatment processes ment process and ecologically structured contracts including fair payment
in their value chain and to reuse and recycle the water used. ‒ No child or forced labour (modern slavery) – e.g. freedom practices, claim management, measures against corrup-
The aim must be to protect water and marine resources, as to terminate employment, minimum working age over tion, blackmail, bribery and conflicts of interest, e.g. through
well as the biodiversity – e.g. by measuring the water con- 15 years old guidelines, risk analyses and compliance training.
sumption and setting water reduction targets. ‒ No environmental violations such as soil, air or water
pollution, dangerous noise emissions or excessive water
Use of recources: consumption which endanger the supply of food, access
Suppliers must make an effort to be gentle on resources to drinking water, sanitary facilities or personal health.
and to suitably recycle and dispose of any produced waste. ‒ No forms of land theft (unlawful clearance and privation
The suppliers must avoid any environmental pollution of land, forests and waters)
created through their business activities and contribute to ‒ No improper use of private and public security guards All in all, the aim must be to continually improve pro-
a recycling economy. The biodiversity and ecosystems must ‒ Promotion of human rights of local communities – cesses through continual self-obligation, inspections
also be protected and rebuilt. The following conventions e.g. through the protection of nature, rivers and waters. and mutual dialog. This also includes the transfer of
and provisions form the minimum basis for a business ESG standards into the company value chain. Notifica-
relationship with Krones: Well-being and diversity of employees: tion of potential violations in ESG dimensions can be
‒ Minimata Convention Suppliers must offer all employees the same opportunities, submitted anonymously in the Krones integrity report-
‒ Basel Convention regardless of their ethnicity, gender, age or other diversity ing system.
‒ Stockholm Convention indicators and endeavour to create diverse teams. Suppliers
‒ POPs Regulation must look after the personal physical and mental well-being
In order to demonstrate its commitment to sustainability
‒ REACH Regulation incl. SVHC of their employees – e.g. through training and development
‒ RoHS regulation programs, flexible working models, adaptable workstations, and to develop further on specific topics, it is recommen-
promoting a work-life balance. ded that the supplier has its sustainability management
Any other applicable provisions and conventions must also evaluated by the external rating platform EcoVadis and
be observed. shares the results with Krones upon specific request.

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3.18 Supplier Code 3.20 Confidentiality

It is mandatory that the Supplier Code be recognised, considered and Both the supplier and Krones AG are bound to treat all technical and
confirmed to Krones in writing. This Code of Conduct regulates principles commercial details that come to their knowledge as business secrets. The
relating to human rights, working conditions, the protection of the envi- supplier undertakes to treat any information, drawings, designs, plans,
ronment and the fight against corruption, among other issues, and deter- tender documents, costings and other documents received as confidential
mines the continuation of business relations. The aim is to bring about a and to refrain from passing them on to third parties.
profitable and long-term relationship with suppliers based on trust and
respect. Overview of links:

The Supplier Code can be found under Corporate function of Purchasing

https://www.krones.com/en/company/downloads.php. https://www.krones.com/en/company/suppliers.php

Initial sample report with instructions (General documents)

https://www.Krones.com/media/downloads/Erstmuster.zip

3.19 Traceability Supplier Code

https://www.krones.com/media/downloads/krones-supplier-code_en.pdf
Suppliers have a duty ensure the traceability of pressure vessels, pipe
systems and other materials for which certificates or documentation is Supplier Requests Service Management
required, right down to the source material. If material certificates are https://Krones.atlassian.net/servicedesk/customer/portal/2
required, this will be stated in the purchase order (see chapter 3.7.
Goods receipt, p. 8).

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