I.

INTRODUCTION AND RATIONALE

This manual is developed as an operational guide for the Municipal Social Welfare and
Development Office of the Municipality of Malimono, Surigao del Norte. This will serve as
reference concerning the organization, functions, operation and management and other relevant
data and information of the office.

This manual shall be subject to revision depending on the needs of the office and based
on the demands of target clientele and change of LGU Administration and Management.

On October 1, 1991, by virtue of Republic Act 7610 otherwise known as the Local
Government Code of 1991, Social Welfare and Development Programs and services together
with personnel were developed to the Local Government Unit.

In 1976, the Municipal Social Welfare and Development Office was formerly under the
directive of the Department of Social Welfare (DSW) which was later renamed to Department of
Social Services and Development (DSSD) under Presidential Proclamation No. 994 by President
Ferdinand E. Marcos, giving the Department a more accurate institutional identity in keeping
with its productivity and developmental thrusts. It was again renamed Ministry of Social
Services and Development (MSSD) in consonance with the political change in the form of
government from Presidential to Parliamentary; however, it was reorganized and again renamed
it to Department of Social Welfare and Development (DSWD) under Executive Order No. 123
signed by President Corazon C. Aquino. The Passage of RA7160 affected the devolution of
DSWD'S Social Welfare and Development Programs and Services to the Local Government
Unit.

In the establishment and operation of the Municipal Social Welfare and Development
Office after the devolution in the 1992, a Social Welfare Officer I was the first and the only
personnel who managed the operation of the office. Five years after the personnel upgraded to
Municipal Social Welfare and Development Officer. Presently, an item for Social Welfare
Officer I was created and hiring is on process. There are 4 existing licensed Social Workers in
the office to include the department head.
The Municipality of Malimono on the other hand is a Fifth Class Municipality. It has
fourteen (14) barangays, with two (2) barangays classified as urban and twelve (12) were
classified as rural. All of these Barangays need social welfare programs and services especially
the disadvantaged individuals, groups, families, and communities.

I.I MSWDO General Functions

As mandated in the Local Government Code of the Philippines, the Municipal Social
Welfare and Development Officer shall take charge of the office on social welfare and
development services and shall:

a. Formulate measures for the approval of the Sangguniang Bayan and provide technical
assistance and support to the Municipal Mayor in carrying out measures to ensure the delivery of
basic services and provision of adequate facilities relative to social welfare and development;
 b. Develop plans and strategies and upon approval thereof by the Municipal Mayor,
implement the same, particularly those which have to do with social welfare and
development programs and projects which the Municipal Mayor is empowered to
implement and which the Sangguniang Bayan is empowered to provide;
c. In addition to the foregoing duties, the Municipal Social Welfare and Development
Officer shall:

i. ldentify the basic needs of the needy, the disadvantaged and the impoverished and develop and
implement appropriate measures to alleviate their problems and improve their living conditions;

ii. Provide relief and appropriate crisis intervention for victims of abuse and exploitation and
recommend appropriate measures to deter further abuse and exploitation;

iii. Assist the Municipal Mayor in implementing the barangay level programs for the total
development and protection of children up to six (6) years of age;

iv. Facilitate the implementation of welfare program for the disabled, elderly, and victims of
drug addiction, the rehabilitation of prisoners and paroles, the prevention of juvenile
delinquency, and such other activities which would eliminate or minimize the ill-effects of
poverty;

v. Initiate and support youth welfare programs that will enhance the role of the youth in nation-
building;

vi. Coordinate with government agencies and non-governmental organizations which have for
their purpose the promotion and the protection of all needy, disadvantaged or impoverished
groups, individuals, particularly those identified to be vulnerable and high-risk to exploitation,
abuse and neglect;

vii. Be in the frontline of service delivery, particularly those which have to do with immediate
relief and assistance during and in the aftermath of man-made and natural disasters and
calamities; and

viii. Recommend to the Sangguniang Bayan and advise the Municipal Mayor on all other matters
related to social welfare and development services which will improve the livelihood and living
conditions of the inhabitants of the municipality.

d. Exercise such other powers and perform such other duties and functions as may be
prescribed by law or ordinance.
CHAPTER 1

I. VISION, MISSION, GOALS AND OBJECTIVES

Municipality's Vision
“Malimono as a preferred eco-destination and source of land and marine based products
in Surigao del Norte, with God-centered, disaster resilient, empowered citizenry living in a
physically & socially balanced, peaceful, clean and green environment with sustainable local
economy propelled by trustworthy and able leaders"
Municipality's Mission
" To achieve a highly improved and sustained economy that would uplift the Iiving
condition of the populace through effective delivery of basic services, peaceful and sustainable
utilization and management of God-given resources driven by the strong collaboration of all
stakeholders!"

In harmony with the Vision and Mission of the Municipality, the Municipal Social
Welfare and Development Office uphold its:

MSWDO Vision
"MSWDO envisions an empowered & resilient citizenry, having an improved quality of
life and living in a peaceful and just community”

MSWD Mission
“To provide basic social services through the effective and efficient Implementation of
social welfare policies and programs in collaboration and partnership with internal and
external stakeholders"

General Goals
Poverty reduction and people empowerment.

Specific Goals
In the realization of its mission, the MSWD Office takes its pro-active stance on the
following:
1. Advocacy and formulation of Social Welfare and Development Policies, Programs, Projects
and Services to support the executive and legislative agenda and ensure effective
implementation;
2. Provision of technical assistance and resource augmentation from partner PO's, NGO's, NGA's
and Civil Society Organizations in the delivery of programs and services;
3. Provision of various innovative prevention, protective and rehabilitative development
programs and projects to its target clientele and or beneficiaries.

General objectives
To provide various social welfare programs and services to all Malimonians for an
improved quality of life.
 Specific Objectives

For Child Welfare and Development

1. Promote child's rights to survival, development, protection and participation;
2. Standardization of Day Care Center facilities and Early Childhood Care and Development
(ECCD) Service including service providers/ Day Care Teachers;
3. Improved and sustained the nutritional status of Day Care Children;
4. Provide psycho social intervention to Children in Conflict with the Law (CICL), Children in
Need of Special Protection (CNSP) and Children at Risk (CAR); and
5. Provide technical assistance and support to ECCD service providers.

For Youth Welfare and Development

1. Strengthen and capacitate the Pag-Asa Youth Association of the Philippines (PYAP);
2. Promote the prevention and development services for Out-of-School Youth (OSY);
3. Adopt a program that promotes the development of children and youth through character
building activities;
4. Provide opportunities for out-of-school youth to undergo formal education, technical and
vocational skills trainings in partnership with NGA's; and
5. Provide livelihood and employment opportunities.

For Family Welfare and Development

1. To promote healthy marriages;

2. Support the primary Millennium Development Goal of eliminating or reducing extreme
poverty and hunger;
3. Improve and enhance parenting roles and capabilities of parents;
4. Ensure universal coverage of PhilHealth insurance to indigent individuals and families;
5. Provide opportunities in acquiring skills through Technical Skills Training;
6. Provide psychological services for solo parents;
7. Provide limited financial assistance to individuals and families in crisis situation;
8. Provide emergency relief to families who are victims of natural disasters and man-made
calamities; and
9. Provide opportunities for self-employment and alternative livelihood for income generation.

For Women Welfare and Development

1. Promote the rights of women;

2. To improve the plight of women who are in need of special social services, particularly those
Women in Especially Difficult Circumstances (WEDC) and Women Victims of Trafficking and
to combat Violence Against Women (VAW);
3. To ensure the protection of women and children from violence and threats to their personal
safety and security;
4. Coordinate the development and implementation of gender-responsive legislations, policies,
plans and programs for women;
5. Recommend measures to ensure the full integration of women for economic, social and
cultural development at the Municipal and Barangay Level;
6. To strengthen the implementation and monitoring of the provision of national existing laws on
women through strengthening of support mechanisms such as the Local Council of Women
(LCW) and Inter-Agency Committee Against Trafficking and Violence Against Women and
Children (LCAT-VAWC);
7. To implement programs and services that serves to empower women and help reduce their rick
against abuse and exploitation; and
8. Provide opportunities for women to actively participate in community development activities
and contribute to nation-building.

For Persons with Disability's (PWD) Welfare and Development

1. To improve the organizational capabilities of PWD's;

2. Mobilize and strengthen the operationalization and functionality of PWD's Organization;
3. Encourage the participation of PWD in the community;
4. Campaign and advocate for the promotion of PWD's rights and privileges;
5. Provide opportunities for formal education, vocational and technical skills training for self and
open employment;
6. Provide livelihood opportunities for income generation; and
7. Facilitate access to medical/health services and assistive device.

For Senior Citizens' (SCs') Welfare and Development

1. To enhance the capabilities of Senior Citizens for organizational development;

2. Mobilize and strengthen the Federation of Senior Citizens Association of the Philippines
(FSCAP) organization from the Municipal to Barangay level;
3. Encourage the participation of FSCAP members in the community;
4. Campaign and advocate for the promotion of the rights and privileges of elderly;
5. Facilitates the easy access of Social Pension to eligible senior citizens; and
6. Facilitates the availment of health insurance through Philhealth sponsorship program.

For Community Welfare Structures and Social Mechanism Development

1. Mobilization of community welfare structures and social welfare support mechanisms

to promote collective action in response to common needs and problems, viz: Day Care Service
Parents Group (DCSPG), Women's Associations, Federation of Senior Citizens Association of
the Philippines (FSCAP), PWD Associations, Pag-asa Youth Association of the Philippines
(PYAP), and Solo Parents Association.

Municipal structures or bodies were also created, organized and institutionalized

which served as support systems taking into considerations the best interest and the welfare of
the general public particularly the people of Malimono being seen to be of paramount
importance, viz:
 ✔Local Council for the Protection of Children (LCPC)
✔Inter-Agency Committee Against Trafficking and Violence Against Women and
Their Children (IACAT- VAWC)
✔ Municipal Anti-Drug Abuse Council (MADAC)
✔Local Council of Women
✔Gender and Development Focal Point System (GFPS)
✔Expanded Municipal and Development Council
✔ Municipal Tourism Council
✔Municipal Disaster Risk Reduction and Management Council
✔Municipal Peace and Order Council

II. CLIENTELE CATEGORIES/TARGET BENEFICIARIES

A client or customer is a person who has a problem and found himself/herself in need of
social services in which our office entertained for what services be extend to respond his/her
needs. It may be a walk-in, reach-out and referred clients and become a beneficiary of our
programs and services.

A. Socially Disadvantaged Families

1. Family Heads, other needy adults
2. Parents, surrogate parents, guardians or child caretakers who lack knowledge
and skills on effective parenting
3. Married couple with problem on home management, value on good health, proper
child caring and values formation
4. Married couple of reproductive age with psycho-social barrier to responsible
parenthood
5. Married couple and family members with problem on relationship
6. Solo Parents
7. Husbands/fathers needing enhancement of skills on paternal role
8. Families/individual in crisis situation brought about by sickness/ailment, death,
incarceration and any unusual happenings in the family, paupers/abandoned, stranded
and Balik-Probinsya clients
9. Poor Families in need of health insurance

B. Socially disadvantaged or depressed communities which need to develop their capabilities in

defining needs and formulating solutions as well as setting viable community welfare structures,
which bring about desired social change.

C. Socially disadvantaged women

1. Individual or group of women in need of opportunities foe self-enhancement, self-
actualization and practical skills for employment and alternative livelihood for income
generation.
2. Women in especially difficult circumstances
3. Victims of prostitution or commercial sexual exploitation
4. Victims of violence against women and human trafficking
D. Children in Need of Special Protection

1. 3-4 years old Day Care Children who are potentially neglected, abandoned and abused
2. Abandoned, neglected, abused or exploited children or foundling who is without a
parent, guardian or custodian
3. Street children
4. Victims of child labor
5. Children in Conflict with the Law (CICL)
6. Children in Situation of Armed Conflict (CSAC)
7. Children with Disability
8. Children at Risk (CAR)

E. Out-of-School Youth (0SY)

 14-30 years old, single, who is not enrolled in any formal or vocational school
and not employed to any private or public institution

F. Elderly/Senior Citizens
 60 years old and above who are residents of the Municipality
 Frail, sickly and bedridden
 Abandoned, neglected, abused and unattached, homeless and incapable of self-care and
in need of self and social enhancement

G. Persons with Disability

 Those who are suffering from restriction of different abilities, as a result of a mental,
physical or sensory impairment, to perform an activity in the manner or within the range
considered normal for a human being.

H. Individuals, Families and Communities victims of

 Natural disasters - flood, typhoon, earthquake, landslide, tropical depression and other
extreme climate conditions
 Man-made calamities - fire, insurgency, etc.
I. Others
 Overseas Filipinos and their families
 Lesbian, Gay, Bi-sexual and Transgender, Queer, Inter-sexual (LGBTQIA+)
 Recovering Persons Who Used Drugs

III. GEOGRAPHICAL COVERAGE OF OPERATIONS

The Malimono MSWDO renders Social Protection Programs and Services to eligible Clients
from the 14 barangays in the municipality. Clients serve as walk-ins to ask for assistance or
through referral letters from other stakeholders. MSWDO also implements some initiatives that
are mandated by law and in partnership with the National Government Agencies or other
stakeholders.
 Malimono was presumably discovered by the Spaniards who ruled the country for more
than three centuries. History tells that in 1538, 17 years after the landing of Ferdinand Magellan
in Samar, the coast of Mindanao which included the present province of Surigao del Norte was
visited by a Portuguese explorer Francisco de Castro, who found the place inhabited by the
Caraga tribe who were believed to be of Visayan origin with Manobo and Mamanwa Tribes.
Five years later, a Spaniard Ruy Lopez de Villalobos landed in the same region with his
navigator, Bernardo de la Torre. It was during this time that Malimono was discovered when the
Spaniards established its command post in Surigao and Butuan of which their voyage to these
places for their activities will pass through Malimono sea waters.

Legend has it that the name MALIMONO was derived from the Spanish word "MAL
MONO" when one day, the Spaniards visited the place. Feeling weary and tired, they took rest
by the side of the cool spring at the foot of the coned-shape rock facing the Bohol Sea now called
Punta Beach. While enjoying the tranquility of the place and soothing sea breeze, a smart giant
monkey from the top of lauan tree jumped over and grabbed the provisions the Spaniards
brought for themselves for that day. Quite smarter than the monkey and worried of getting
starved, the Spaniards engulfed with rage shouted at the top of their voices "MAL MONO'
Which means "bad monkey'". Amid of this event, the native Mamanwas strolling nearby
amazingly heard these words 'MAL MONO". Knowing then that the place has no name yet, they
started calling the place "MAL MONO'. As years evolved, the name MAL MONO was
transformed into "MALIMONO'.

Along the southwestern coast of Surigao del Norte situates the Municipality of Malimono
with geographical coordinates from 125°23"'24.8' to 125°26"5.64' longitude and from
9°39"28.36' to g°40"20.31' latitude at the north boundary and in the south 125°27'10.23 to
125°27"36 longitude and 9°26"30.69' to 9°26'"21.27' latitude. Its distance from Surigao City, the
nearest city, is about 32 kilometers which is accessible by any land-based vehicles. Malimono is
also accessible through the Vanarlika Highway traversing the municipality of Mainit via Pili-
Tagbuyawan road. It has a total land area of 8,092 hectares, composed of 14 barangays. These
inhabitants have settled in 14 barangays of the municipality namely: Barangays Karihatag, Pili,
Can-aga, Villariza, Cantapoy, Masgad, Cansayong, Bunyasan, Hanagdong, Cayawan, Tinago,
Pob. San Isidro, Binocaran and Cagtinae.

Malimono is one of the 11 municipalities in the mainland of Surigao del Norte covered
by the 2nd Congressional District. It is bounded by the municipality of San Francisco on the
north, the municipalities of Sison and Mainit on the east, Bohol Sea on the west and the
municipality of Jabonga, Agusan del Norte on the south.

ITEM NO. URBAN RURAL

1 POB. SAN ISIDRO
2 MASGAD
3 KARIHATAG
4 PILI
5 CAN-AGA
 6 VILLARIZA
7 CANTAPOY
8 CANSAYONG
9 BUNYASAN
10 HANAGDONG
11 CAYAWAN
12 TINAGO
13 BINOCARAN
14 CAGTINA-E

These Barangays shall be the MSWDO’s target of operations and shall be provided with
the social welfare programs and services.

IV. GENERAL POLICIES

The Municipal Social Welfare and Development is under the direct administration of the
Local Chief Executive. The office is headed by the Municipal Social Welfare and Development
Officer, Mrs. Sarah Jane M. Moreño, RSW a Registered Social Worker.

The Office has three divisions namely: Technical and Program Operations Division,
Special Projects Division, and the Administrative Management Division.

The Technical and Programs Operations Division is responsible in delivering and

implementing plans, programs and services of the Municipal Social Welfare and Development
Office which is divided into the following programs:
1. Community and Family Welfare Programs
2. Child and Youth Welfare Programs
3. Women Welfare Programs
4. Senior Citizens' Welfare Programs
5. PWD Welfare Programs
6. Emergency Assistance for IDPs and Crisis Intervention Service
7. Planning

Technically, all of the programs are being lodged in the office namely: Senior Citizens,
Child and Youth, Women Welfare Programs, Emergency Assistance for IDPs and Crisis
Intervention Service, Community and Family Welfare Programs, PWD Welfare Programs and
Planning with budget appropriated annually for program implementation.

All of the above cited programs and services are managed by the Municipal Social
Welfare and Development Officer being the department head and registered social worker and
duly assisted with 2 Social Workers, 1 Social Welfare Officer I and 1 Social Welfare Officer II
both plantilla position.

VI. PROGRAMS AND SERVICES

ITEM NO. MAJOR SWD PROGRAMS AND SERVICES

1 Community and Family Welfare Programs
 MC/PMC
 AICS
 Advocasies

2 Child Welfare Programs

 Day Care Service/ECCD Program
 Child Mining Center
 Supplementary Feeding Program ages 3-4 under the Day
Care Service/Supervised Neighborhood Play
 RA 8552 (Adoption Process)/Foster Care - Referral
Service
 AICS
3 Youth Welfare Programs
 Pag-asa Youth Associations
 Practical Skills Development Training
 Counseling Service (CICL/CAR)
 Pantawid Scholarship Program
 Youth Development Session
 Unlad Kabataan Program
 Youth Leadership Summit
4 Women Welfare Programs esp. WEDC
 Republic Act No. 9710 otherwise known as Magna
Carta for Women
 Gender Sensitivity Training
 Livelihood Assistance
 AICS
 Counseling Service
 Referrals
 Advocacies
5 Senior Citizens, Welfare Programs
 Implementation of RA 9994/Expanded Senior Citizens
Act
 Centenarian Assistance
 RA 10868/Centenarian Act
 Social Pension Program (DSWD)
 Medicine Assistance (PLGU)
 Provision of Emergency Kit
 Livelihood Grants
  Mortuary Assistance in the amount of Php 3, 000.00 per
deceased registered Senior Citizens
 AICS
6 PWD Welfare Programs
 RA 9442/Magna Carta for PWD
 AICS
 Mortuary Assistance in the amount of Php 2, 000.00 per
deceased registered PWDs
 Provision of Assistive Devices
 Provision of Emergency Kit
 Livelihood Grants
7 Emergency Assistance for IDPs and Crisis Intervention Service
 Food for Work Project
 Distribution of Disaster Relief Assistance
 Emergency Shelter Assistance
Chapter II

I. BASES OF THIS MANUAL OF OPERATIONS

A. PHILOSOPHICAL BASE

Human Rights

The support Program for Women in Especially Difficult Circumstances (WEDCs) including
women survivors of gender-based violence and trafficking in person (TIP). Its operation is
anchored on the following human rights principles:

1. Women's rights are human rights; therefore, the state has the responsibility to fulfill women’s
rights.
2. Women are born free and equal in dignity without distinction of any
kind including distinction based on sex;
3. Women empowerment is equated to human rights not limited to participation rights, decision
making process equal to men and in the achievement of equality full development.
4. Discrimination against women violates the principles of equality of rights, respect for human
dignity, deterrence to the integral development of women in the spheres of political, social,
economic and cultural life;
5. The state has the responsibility to protect and provide safe environment through a residential
care facility to every woman in need, to free her from any threat of violence, abuse, exploitation,
and eliminate trafficking in persons, and to ensure their healing and recovery.

B. LEGAL BASE

The continues operationalization of the MSWDO is based on its mandate as directed by RA

7160. The commitment in upholding the rights and provide the necessary programs and services
in its fulfillment to provisions of international instruments, national laws and policies which seek
to protect and promote the rights of the individual, families and communities

C. INTERNATIONAL INSTRUMENTS and PROTOCOLS

1. Women Sector

a. Convention on the Elimination of All forms of Discrimination Against Women

(CEDAW) in 1981– contains internationally accepted principles of international law which
facilitate the elimination of all forms of discrimination against women. The CEDAW further
enunciates that “Women have the right to be protected from all forms of trafficking and
prostitution including sexual slavery”. Women also have the right to be protected against all
forms of exploitation.
b. Sustainable Development Goals No. 5 and 10 – end all forms of discrimination against all
women and girls everywhere including trafficking and sexual and other types of exploitation.
Whereas, SDG #10 provides women and girls with equal access to education, health care,
decent work, and representation in political and economic decision-making process will fuel
sustainable economies and benefit societies and humanity at large. Implementing new legal
frameworks regarding female equality in the workplace and the eradication of harmful practices
targeted at women is crucial to ending the gender-based discrimination prevalent in many
countries around the world.

c. Beijing Platform of Action in 1995 – is the global agenda for women which takes
cognizance and where commitments from different countries were enlisted to take concrete
actions for the pursuit of empowerment and advancement.

d. Putrajaya Declaration on the Advancement of Women in 13 July 2009 – adopted by

the members of the non-aligned movement, it recognizes that the advancement of women
should be integrated into the mainstream programs and activities of Non-aligned Movement
(NAM) countries. It enlists concrete actions that would promote women empowerment
development and peace.

D. Children and Youth

a. Protection of Children in International Humanitarian Law

30-06-1984 Article, International Review of the Red Cross, No. 240.
The legal protection of children was introduced into international humanitarian law after the
Second World War. Experience during that conflict had, in fact, pointed to the urgent need to
draw up an instrument of public international law for protecting civilian population in wartime.
The results of the ICRC's efforts in this field led to the adoption of the 1949 Fourth Geneva
Convention relative to the protection of civilian persons in time of war. From that time on,
children, as members of the civilian population, were entitled to benefit from the application of
that Convention. Moreover, the first international humanitarian law regulations concerning
armed conflicts not of an international character, contained in article 3, common to the four 1949
Geneva Conventions, were drawn up at the 1949 Diplomatic Conference. Here again, children
were protected, in the same way as all " persons taking no active part in the hostilities
Since the Second World War, the international community has witnessed the appearance of new
kinds of conflicts. Methods and means of warfare have become increasingly sophisticated.
Conflicts opposing regular armed forces and irregular combatants are more frequent. In modern
warfare, losses are much more severe among civilians, including children. A Diplomatic
Conference was held from 1974 to 1977, whose aim was to supplement and develop
international humanitarian law by taking into account this evolution. At the close of this
Conference in 1977, the two Protocols additional to the Geneva Conventions were adopted.
These instruments considerably improve the protection of civilian population and, consequently,
that of children. The new provisions of both Protocol I, applicable during international armed
conflicts, and Protocol II, relating to non-international armed conflicts, reaffirm and develop
those of the Fourth Geneva Convention. "
The International Committee of the Red Cross (ICRC), which works on behalf of the victims of
armed conflicts, has always been particularly sensitive to the plight of children during wartime.
Since the Second World War especially, it has endeavoured to alleviate their sufferings by
helping in the drafting of laws for their protection, and by undertaking operations in countries
affected by conflicts.

E. Persons with Disability

a. The Convention on the Rights of Persons with Disabilities and its Optional Protocol
The Convention on the Rights of Persons with Disabilities (CRPD) represents the most advanced
international human rights instrument on the rights of persons with disabilities in terms of the
scope and depth. As such, it supersedes previous international and regional developments,
standards and instruments.

The CRPD provides standards of protection for the civil, cultural, economic, political and social
rights of persons with disabilities on the basis of inclusion, equality and non-discrimination. It
makes clear that persons with disabilities are entitled to live independently in their communities,
to make their own choices and to play an active role in society. The CRPD innovates the
standard approach taken in previous human rights treaties. By incorporating key provisions on
international cooperation, data collection and disaggregation, awareness-raising and mechanisms
for national implementation and monitoring, this facilitates policymaking and mobilization to
effectively realize the rights of persons with disabilities.

The Optional Protocol to the Convention came into force at the same time as the Convention. It
gives the CRPD Committee the capacity to accept and examine complaints filed by individuals,
and where there is evidence of grave and systemic violations of human rights, it can launch
inquiries. The Convention and its Optional Protocol received immediate and wide support from
the international community. Their adoption has been welcomed as evidence of a concrete
commitment to a truly inclusive and universal human rights framework.

F. OTHER INTERNATIONAL HUMAN RIGHTS INSTRUMENTS

All of the core human rights treaties apply to persons with disabilities. While most of those
instruments do not have explicit references to persons with disabilities in their text, there has
been increased attention to persons with disabilities in the work of all treaty bodies since the
CRPD was adopted. Hence, many general comments/recommendations make references to
persons with disabilities, including women, children and other groups of persons with
disabilities, and concluding observations regularly include recommendations to States parties on
measures needed to ensure the enjoyment and exercise of rights by persons with disabilities on
an equal basis with others.

a. The 2030 Agenda for Sustainable Development

The 2030 Agenda is grounded in the Universal Declaration of Human Rights and international
human rights treaties and makes clear that the Sustainable Development Goals cannot be
achieved without respect for human rights.

While five goals and seven targets of the Sustainable Development Goals explicitly refer to
persons with disabilities (Goal 4 on education, Goal 8 on employment, Goal 10 on reducing
inequality, Goal 11 on Inclusive cities, and Goal 17 on data as a means of implementation), all of
the Goals apply to persons with disabilities. The commitment of the SDGs to leave no one
behind and to reach the furthest behind first means that persons with disabilities must be
included and prioritized across all actions.

b. The Sendai Framework for Disaster Risk Reduction 2015-2030

The Sendai Framework is a global agreement to reduce and prevent disaster risks. It recognises
that persons with disabilities and their organizations have a critical role to play at all stages of
disaster risk reduction planning and requires all disaster risk reduction policies to integrate a
disability perspective.

c. The Charter on Inclusion of Persons with Disabilities in Humanitarian Action

The Charter represents a commitment to render humanitarian action inclusive of persons with
disabilities based on five principles: non-discrimination; participation; inclusive policy; inclusive
response and services; cooperation and coordination. The Charter was developed at the World
Humanitarian Summit in 2016 and was endorsed by over 70 stakeholders from States, UN
agencies, the international civil society community and global, regional and national
organisations of persons with disabilities. This Charter is open for endorsement by States and
governments, UN agencies, organisations involved in humanitarian contexts and organisations of
persons with disabilities.

d. Security Council Resolution 2475 (2019)

On 20 June 2019, the Security Council unanimously adopted Resolution 2475 (2019), its first-
ever resolution calling upon Member States and parties to armed conflict to protect persons with
disabilities in conflict situations and to ensure they have access to justice, basic services and
unimpeded humanitarian assistance.

Related to humanitarian action, the UN Inter-Agency Standing Committee developed Guidelines

on the Inclusion of Persons with Disabilities in Humanitarian Action, launched in 2019, which
set out essential actions that humanitarian actors must take in order to effectively identify and
respond to the needs and rights of persons with disabilities who are most at risk of being left
behind in humanitarian settings. The IASC Guidelines are a result of an inclusive consultative
process, involving more than 600 stakeholders from the humanitarian and disability sectors,
including many organizations of persons with disabilities from around the world and UN entities,
including OHCHR.

e.Family and Community

While the world has achieved progress towards gender equality and women’s empowerment
under the Millennium Development Goals (including equal access to primary education between
girls and boys), women and girls continue to suffer discrimination and violence in every part of
the world.

F. NATIONAL LAWS

a. Laws on Women

1. Republic Act 7192, otherwise known as the Women in Development and Nation Building
Act – this is an act that promotes the integration of women as full and equal partners of men in
development and nation building.

2. Republic Act 8353, otherwise known as Anti-Rape Law – reclassifies rape as a Crime
Against Persons, it is an “act expanding the definition of the crime of rape, reclassifying the
same as a crime against persons, amending for the purpose act no. 3815, as amended, otherwise
known as the revised penal code, and purposes”

3. Republic Act 8505, otherwise known as the Rape Victim Assistance and Protection Act of
1998 – is an act providing assistance and protection for rape victims and establishing for the
purpose a Rape Crisis Center. The law further defines the establishment of a rape crisis facility in
every province and city, which will provide comprehensive services rape victims-survivors to
facilitate their healing, recovery and social reintegration.

4. Republic Act 9208, otherwise known as the Anti-Trafficking in Persons Act of 2003 as
amended to RA 10364. - is an act that institute policies to eliminate trafficking in persons
especially women and children, establishing the necessary institutional mechanisms for the
protection and support of trafficked persons and providing penalties for its violations.

Section 16 letter b mandates the DSWD to implement rehabilitative and protective program for
trafficked persons. It shall provide counseling and temporary shelter to trafficked persons and
develop a system for accreditation among NGOs for purposes of establishing centers programs
for intervention in women levels of the community.

5. Republic Act 9262, otherwise known as the Anti-Violence Against Women and Their
Children Act of 2004 – is an act that defines violence against women and their children, provides
for protective measures to victims and prescribes penalties for its violations.

Section 40 mandates the DSWD and its local counterpart through the MSWDO to provide
temporary shelters, provide counseling, psychosocial services and / or recovery rehabilitative
programs and livelihood assistance.
6. Republic Act 9710 – otherwise known as Magna Carta of Women recognizing that the
economic, political and sociocultural realities affect women’s current condition, the State affirms
the roles of women in nation building and ensures the substances equality of women and men. It
shall promote empowerment of women and pursue equal opportunities for women and men and
ensure equal access to resources and to development results and outcome. Further, the State
realizes that equality of men and women entails the abolition of the unequal structures and
practices that perpetuate discrimination and inequality. To realize this, the State shall endeavor to
develop plans, policies, programs, measures, and mechanisms to address discrimination and
inequality in the economic, political, social, and cultural life of women and men.

The inclusion of Article II Section 14 of the Philippine Constitution which states that “State
recognizes the role of the women in nation building and shall ensure the fundamental equality
before the law of women and men.

Laws on Children and Youth

Family and Community

G. NATIONAL POLICIES

1. Philippine Plan for Gender Development – is the Philippine government’s 30-year

perspective framework for pursuing full equality and development for women and men, in
compliance with RA No. 7192 (Women in Development and nation Building Act) and the
Constitutional provision on gender equality (Article II, Section 14).

2. Framework Plan for Women – is the blueprint for the advancement of the Filipino
women to be addressed by government agencies, the academe, civil society organizations and the
private sector.

3. Executive Order 15 Series of 1998 as amended by EO 221 Section 3, Powers and

Functions – mandates the Department of Social Welfare and Development to implement
residential care services for its target women victim-survivors who are in need of such services.

DSWD Issuance

MC 17 series of 2018, Revised Guidelines governing the registration and licensing of Social
Welfare and Development Agencies and accreditation of SWD programs and Services.
CHAPTER IV

I. OPERATIONAL GUIDELINES

1. Assistance to Individual in Crisis Situation

The MSWDO extends financial assistance to indigent individuals and families. This service
covers Food, Medical, Burial, Mortuary and Transportation assistance to individual clients and
families. The provision of financial assistance is classified as Simple based on the ARTA.
The assistance is extended to Indigent Individuals and Families and those who are assessed in
crisis situation. The following are the requirements based on the assistance to be extended.
Documentary Requirements:
1. Valid ID (client)
2. Certificate of Indigence (named after the client seeking for assistance and does not
have valid identification)
3. Medical Certificate/ Certificate of Confinement/ Discharge Summary
4. Residence Certificate
Procedure:

1. Present the required documents.

2. Cross matching and checking of the name of the client and the subject client to the
MSWDO Log book.
3. Assessment of the completeness of documents and interview.
4. Determination of the cost of assistance.
5. Sign documents (Intake, Assessment form)
6. Entry and signature of client on the receipt of assistance at the MSWDO logbook.
7. Process the voucher refer to Office, Mayor’s Office, Budget, and Accounting ,
Treasurer’s Office, Mayors Office.
8. Upon the completion of the vouchers and check is ready to release, claim stub will be
send to the client to claim their assistance from the treasury office.
9. Back to the MSWDO for the controlling of the assistance.
10. Client may seek for assistance for the same subject client, 3 months after the receipt
of assistance except for burial assistance.

2. Burial and Mortuary Assistance (PWD/SC)

Documentary Requirements:
1. Government issued identification card of the immediate family member, nearest
relative, or authorized representative
2. PWD ID/ SC ID (deceased person)
3. Death certificate of the deceased person
4. Barangay certification certifying the death of the deceased
Procedure:

1. Present the required documents.

2. Assessment of the completeness of documents and interview.
3. Sign documents (Intake, Assessment form)
4. Entry and signature of client on the receipt of assistance at the MSWDO logbook.
5. Process the voucher refer to Office, Mayor’s Office, Budget, and Accounting,
Treasurer’s Office, Mayors Office.
6. Upon the completion of the vouchers and check is ready to release, claim stub will be
send to the client to claim their assistance from the treasury office.
7. Back to the MSWDO for the controlling of the assistance.
8. Client may seek for assistance for the same subject client, 3 months after the receipt of
assistance except for burial assistance.

3. Referral, Certificate of Indigency and Social Case Study Report

The MSWDO extends Referral, Certificate of Indigence and Social Case Study. Report to
indigent, individuals and families to avail external assistance from other NGAs, NGOs and other
welfare institutions which is beyond the service of MSWDO. The service is considered as
Simple based on the ARTA.

The assistance is extended to Indigent Individuals and Families and those who are
assessed in crisis situation. The following are the requirements based on the assistance to be
extended.

Documentary Requirements

1. Certificate of Indigency of the client seeking for assistance and to the processor.
2. Medical documents such as Medical Certificate/ Certificate of Confinement
3. Discharge Summary, Temporary Bill, Hospital Bill
4. Quotation for Dialysis and Chemotherapy patients
5. Valid ID
6. Death Certificate
Procedure
1. Properly fill up the assistance logbook indicating the required information.
2. Presentation of the documentary requirements.
3. Client voluntarily submits him/herself for the in-depth interview.
4. Preparation of the requested document: Social Case Study Report and 5. Referral
Letters
 5. Release of requested document.
6. Preparation of Social Case Study Report approximately 24-48 hours and for Referral
Letter of 10 minutes.

4. Day Care Service Program

This program provides opportunities for the total development of the child through various
early childhood care and development activities. The MSWDO/ Focal Person supervises and
monitors all day care centers in the Barangay.

The target beneficiaries are children in 17 Day Care Centers in 14 Barangays ages 3-4 years old.

5. Emergency Relief Assistance Program

The MSWDO is at the forefront of relief assistance during natural or man-made calamities
such as typhoons, fires and earthquakes, among others, it distributes relief goods (foods) and
other non-food assistance to families whose houses have been destroyed by calamities.

Office or Division: Office of the Municipal Social Welfare and Development

Classification: Simple

Type of Transaction: Emergency Relief Assistance Program

Who may avail: Victims of natural and man-made calamities
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Barangay certification Designated Barangay Hall
Pictures of the damaged houses Designated Barangay Hall
AGENCY PROCESSIN
CLIENT STEPS FEES PERSON RESPONSIBLE
ACTIONS G TIME
Client reported the Home None 30 minutes MSWD Staff
incident at the BDCC visitation
Chairman. and and
reported it to the validatio
Office of MSWDO for n of the
possible assistance. status of
victims

Submit to an interview Conducts None MSWD Staff

and give all the an
necessary information interview
during the interview. and
 accompli
shes
DFAC
Form
Sign the DFAC form Secures None 30 minutes MSWDO
the other MBO MA
necessary MTO
signature
s from
MSWDO
, MBO,
Accounti
ng, MTO
and
Mayor’s
Office
Receive the assistance Release None 5 minutes MSWD Staff
requested of
assistanc
e
requested

Elderly Program
The MSWDO is the lead agency in the implementation of RA 9994 otherwise known as the
Expanded Senior Citizens Act in coordination with the Office of the Senior Citizen Affairs.
This office provides senior citizens ID to 60 years old and above to avail of all the rights and
privileges under this act.
Office or Division: Office of the Municipal Social Welfare and
Development
Classification: Simple

Type of Transaction: Elderly Program

Who may avail: Senior Citizen aged 60 years old and above
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1 2X2 Picture and 2 1x1 Picture Personal

Birth Certificate Personal

FEES
CLIENT TO PROCESSIN PERSON
AGENCY ACTIONS
STEPS BE G TIME RESPONSIBLE
PAID
Submit Briefs client on the service and its None 2 minutes OSCA President
requirements requirements (Virginia P. Macarine)

Submit to an Conducts an interview and accomplishes None 5 minutes OSCA President

interview SC form. (Virginia P. Macarine)
and Give all
the necessary
information
and
cooperation
during the
interview.
Secure the SENIOR CITIZEN’S ID None 1 week OSCA President
SC ID card (Virginia P. Macarine)

Sign the Release of SC ID card and Purchase Slip OSCA President

logbook Booklet (Virginia P. Macarine)

Services to the Special Cases

Extend assistance to victims of all kinds of domestic violence by providing counseling
sessions and referral to legal services.

Office or Division: Office of the Municipal Social Welfare and

Development
Classification: Simple

Type of Transaction: Services to the Special Cases

Who may avail: Victims of domestic violence, abuse women and
children, rape, incest, and CICL
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Result of the Medico legal Rural Health Unit
Police Report Municipal Police Station
Birth Certificate Personal
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE TIME RESPONSIBLE
PAID
 Write name Acknowledge report None 2 minutes MSWD Social Worker
and the
purpose of
the visit on a
client
logbook.
Submit Assist client to report to PNP women’s None 30 minutes MSWD Social Worker
requirements desk for proper disposition of the case

Submit to an MSWDO extend support services such None 1 hour -2 Hours MSWD Social Worker
interview as counseling and referral
and Give all
the necessary
information
and
cooperation
during the
interview.
Refer client for medico-legal None MSWD Staff
-provide temporary shelter if necessary

Attend to the Conduct case conference 2 hours Doctor MHO

medico-legal
procedure
Attend Court Assist client to court hearing 1-2 Hours MSWDO Staff
Hearing

Issuance of Solo Parent ID

The MSWDO is the lead agency in the implementation of R.A. 8972 or the Solo Parent Welfare
Act and RA 11861 Expanded Solo Parent Welfare Act and is tasked to issue the Solo Parent ID.
Holders of Solo Parent ID Card are entitled to programs and services offered by various
government entities.

Office or Division: Office of the Municipal Social Welfare and Development

Classification: Simple
Type of Transaction: Issuance of Solo Parent
Who may avail: Solo Parent
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Certification/ Residency Designated Barangay Hall

Birth Certificate of the Applicant Personal

Birth certificate of minors/children (documents which Personal
will proved solo parenting)
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS FEES
TIME RESPONSIBLE
Write name and the purpose Instruct client to fill None 2 minutes MSWD Staff (solo
of the visit on a client in the logbook parent focal)
logbook.

Take note of the details in the Brief clients on the None 5 minutes MSWD Staff (solo
service briefing service parent focal)

Submit to an interview and Conduct interview None 3-7 minutes MSWD Staff (solo
give all the necessary parent focal)
information and cooperation
during the interview.
Wait upon further Instruction Entry client to None 5-10 Minutes MSWD Staff (solo
National Data System parent focal)
on Solo Parents
Secure ID card and sign on Issuance of Solo None 2 minutes MSWD Staff (solo
the logbook Parent ID card parent focal)

Pre – Marriage Counseling

A session to couple who intends to marry has to undergo pre-marriage counseling directed
towards a responsible parents and spouses to each other.

Office or Division: Office of the Municipal Social Welfare and Development

Classification: Simple

Type of Transaction: Pre – Marriage Counseling

Who may avail: Marrying couple (25 years old and below)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application form Local Civil Registry

FEES
TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE TIME
PAID
Write name and the Instruct client to fill in the None 2 minutes
purpose of the visit logbook
on a client logbook. MSWD Staff
Fill-up pre-marriage Assist client in filling up None 2 minutes MSWD Staff (Rebecca T.
counseling form Zeros)
Attend PMC Conduct PMC None 2 hours Accredited PMOC Counselor
(Rebecca T. Zeros)
4. Receive PMC Issuance of PMC Certificate None 1 minute
certificate

Office or Division: Office of the Municipal Social Welfare and Development

Classification: Simple

Type of Transaction: Referral / Case Study/Management

Who may avail: Indigent Individuals In crises situation
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FEE
S TO PROCESSING
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE TIME
PAID
Write name and the Instruct client to fill in the None 2 minutes
purpose of the visit logbook
on a client logbook. MSWD Staff
Fill-up pre- Assist client in filling up None 2 minutes MSWD Staff (Rebecca T.
marriage Zeros)
counseling form
Attend PMC Conduct PMC None 2 hours Accredited PMOC Counselor
(Rebecca T. Zeros)
4. Receive PMC Issuance of PMC Certificate None 1 minute
certificate
CHAPTER V

I. HUMAN RESOURCE MANAGEMENT

The Municipal Social Welfare and Development Office of the Local Government Unit of
Malimono is headed by SARAH JANE M., MOREÑO- Municipal Social Welfare and
Development Officer - in permanent status and a licensed social worker. With 12 competent and
technical staff. 1 Social Welfare Officer 2- in the person of MARIEL V. BAGIAPO in
permanent status, 1 Social Welfare Officer 1 in the person of MARK ANTHONY ORIAS both
licensed, 1 DAY CARE OFFICER- at the same time POPCOM Designate in the person of
REBECCA T. ZEROS, 1 Administrative Assistant-II in casual status in the person of
JIMMELYN T. LAO- Social Pension Focal person and 7 Job Order status in the person of
AILEEN M. AURELIO- PWD Focal Person, GEZABELLE B. SALADO- ECCD DATA INFO.
MANAGER, JOCEL S. SANJIORJO- AIDE TO GAD FOCAL, MARYJANE SHYR I.
CABAJES-ECCD DATA INFO. MANAGER, MARYJOY S. SENADOS- LYDO AND
DAPGHNY CLAIRE I. TANDUGON- HOUSE PARENT, Child Development Teacher- LGU
paid in the person of ELIZABETH MOSA assigned in NCDC. And, 18 Child Development
Workers from 14 barangays to include sitios.

Gender and Development Plan and Budget 2024 - 6,727,496.74

LCPC 2024 - 1,392,374.00
Social Welfare Office (MOOE + PS + Capital Outlay)- 2,761,736.00
Gender and Development Plan and Budget 2024 - 6,727,496.74
LCPC 2024 - 1,392,374.00
Social Welfare Office (MOOE + PS + Capital Outlay)- 2,761,736.00
Senior Citizen/PWD - 1,243,374.70

II. MONITORING AND EVALUATION

The monitoring and evaluation of all the Social Welfare and Development Programs and
Services were actually not intensified as of the time of Manual Operations preparation due to
lack of manpower and other logistical needs. However, this manual aims to ensure proper
monitoring and evaluation of all the SWD Programs and Services being implemented municipal
wide so as to assess the efficiency and effectivity of all the identified programs and services
whether or not it served our clientele beneficiaries well or does it make impact to the lives of all
Malimonians. All services identified must be crafted each with M & E tool for easy and proper
monitoring and evaluation.

III. REPORTING, RECORDING AND DOCUMENTATION

The Reporting of every Social Welfare and Development Programs and Services is done
annually to be submitted to the Municipal Planning Development Coordinator for review and
endorsement for approval of the Local Chief Executive and be reported during the Municipal
Development Council Meeting. Other reports were submitted to the Provincial Government.
DSWD Field office and other partner agencies such as DILG Municipal Office. AFP, PNP,
MDRRMC and other agencies as per request made and as per type of report required/needed.

CHAPTER VI. ANNEXES

1. AICS GUIDELINES

A GUIDELINES IN GRANTING ASSISTANCE TO INDIVIDUALS IN CRISIS

SITUATION (AICS), AND FOR OTHER PURPOSES

NOW, THEREFORE, BE IT ORDAINED, as it is hereby ordained by the

Sangguniang Panglungsod of the Municipality of Malimono, in a session duly assembled that:

SECTION 1. OBJECTIVE. This ordinance is enacted so as to institutionalize the “Cash

Advance Scheme” in the grant of assistance to individuals in crisis situation (AICS), and fast
track the disbursement of such assistance.

SECTION 2. DEFINITION OF TERMS. The terms listed below are hereby defined,
viz:

2.1 Indigent families: persons who have no visible means of income, or whose income is
insufficient for family subsistence, as identified by the Department of Social
Welfare and Development Office (DSWD), based on specific criteria. All indigents identified
by the DSWD under the National Household Targeting System (NHTS) for Poverty Reduction
are automatically considered as such.

2.2 Informal settler: one who settles on the land of another without title or right or
without the owner’s consent whether in urban or rural areas, who does not own any
parcel of land.
 2.3 Marginalized and Vulnerable\Disadvantage families: those classified as such under-
Republic Act No. 8425, the Social Reform and Poverty Alleviation Act, its
Implementing Rules and Regulations, and related issuance.

2.4 Authorized Representative: any person who represents a beneficiary who, for certain
reasons, will not be physically present in processing and claiming the assistance
requested. Allowed representatives shall be limited to:

1. Family Member/s – refers to a relative up to fourth degree of consanguinity or affinity,

including the spouse, children, parents, siblings, uncles, aunts, grandparents and
grandchildren of the beneficiary.

2. In extremely justifiable circumstances, any other individual acting as a representative

of a beneficiary: Provided that said individuals shall not be allowed to represent
more than two (2) beneficiaries who are unrelated to him/her for every calendar year.

For this purpose, the information of the representative shall also be subject to the cross-
matching process.

3. A logbook shall be kept and updated for this purpose containing salient information of
clients and their signatures, and at the end of the entry of each client, the printed
name and signature of the responsible MSWDO personnel shall appear;

4. Each client shall be interviewed by the focal person or persons assigned, and made to
sign the Intake Sheet as proof of the interview undertaken;

5. The assessment and determination on the necessity and extent of assistance to be given
to clients shall be done by a registered social worker under the office of the MSWDO;
 6. Issuance of a Certificate of Eligibility (COE) with the Disbursement Voucher by the
duly authorized officer of the MSWDO;

7. In the event that the client/claimant is not physically available for justifiable reasons,
an immediate family member or the nearest relative available will undergo the interview;

8. The MSWDO may require from client additional documents in support of their claims
for assistance as may be reasonably determined by the MSWDO;

9. Any assistance granted under this Ordinance shall be disbursed after the completeness
of the signatures for their vouchers. Once the check is available, they will receive claim
stub for them to claim their assistance at the Treasury Office.

10. Upon the release of the assistance, the claimant must suffix his signature on the
MSWDO logbook;

12. The Designated Special Disbursing Officer in coordination with the Municipal
Treasurer’s Office shall handle, safe keep, and release the cash assistance granted under
this Ordinance; and

13. The Designated Special Disbursing Officer shall be responsible for the liquidation of
the funds released under this Ordinance

SECTION 6. REQUIREMENTS TO BE ACCOMPLISHED FOR AVAILMENT

OF THE ASSISTANCE.

The following requirements shall be accomplished by the indigent or by the individual in a crisis
situation or his authorized representative:
 A. In case of referred clients, a Referral Letter from referring agencies and necessary
requirements.

B. In case of walk-in clients, certification of Indigency duly signed by the Punong

Barangay or Officer of the Day of the barangay concern that such individual/family is an
indigent and in a distressed situation brought about by any problematic situation to be
submitted to the MSWDO or AICS focal person plus the following documents:

b.1. For Medical Assistance, a certificate of confinement, if confined, or hospital bill,

medical certificate (if discharged), medical abstract, or doctor’s prescription, and
any government issued identification card of the client/claimant, immediate family
member, nearest relative, or authorized representative.

b. 2. For Burial Assistance, the death certificate of the deceased person and any
government issued identification card of the immediate family member, nearest relative,
or authorized representative.

b.3. For Transportation Assistance, a referral from the Attending Physician and any
government issued identification card of the client/ claimant, immediate family members,
nearest, or authorized representative.

b.3.1. Transportation Assistance applies to patients referred to other hospitals for further
treatment. Air fares are excluded.

Special cases: Special cases; “Napalis”, Women victims/survivor of abuse would like to
go back home.

b.3.2. For special cases, case summary/ assessment of Social Worker and intake sheet.

b.4. For Food Assistance, a. case summary/ assessment of Social Worker, intake sheet.

.b.5. For Mortuary Assistance for registered PWD and SC- the death certificate of the
deceased person and any government issued identification card of the
immediate family member, nearest relative, or authorized representative.
Photocopy of their PWD/SC ID, Barangay certification certifying the death of the
deceased.

SECTION 7. ELIGIBILITY FOR ASSISTANCE.

1. A resident of the municipality or in case of a non-resident personally seeking for help,

must show a dire need of help based on the assessment made by the Social Workers at
the MSWDO;

2. He must be classified as follows;

a.) A member of an indigent family;

b.) An informal settler;

c.) A member of marginalized, and vulnerable/disadvantaged families; or

d.) One who, regardless of financial status, is unable to provide the necessary support to
themselves at the time they have sought help;

3. Must not have availed of AICS financial assistance for the last three months at the time
of the application, and;

4. Must be 18 years of age and above; however, in case of walk-in children’s clients, the
MSWD Office shall conduct home visits to identify any responsible person in the
households of the affected families to be interviewed, and who shall serve as
grantee.

The grant of assistance under this Ordinance shall not be a bar to the bar to availing of
other available financial or material assistance that the Municipal Government or any other
government agency or office may offer and grant.

Employees and officials of the Municipal Government are eligible for the grant of assistance
under this Ordinance

SECTION 8. AMOUNTS OF ASSISTANCE UNDER THIS ORDINANCE:

 TYPE OF ASSISTANCE AMOUNT EXTENDED

For Out-Patient: P1,000.00 – P3,000.00

MEDICAL ASSISTANCE For Confined: ceiling is 5000

– P5,000.00
BURIAL ASSISTANCE P1,000.00 – 3,000.00

FOOD ALLOWANCE P500 - 2000.00

The amount is based on the Actual Rates of

Fare (maximum of P3,000.00) and based on
TRANSPORTATION ALLOWANCE the assessment of the Social Welfare.

MORTUARY (For registered SC and PWD) P3000.00

To rework

SECTION 9. ESTABLISHMENT OF A CASH ADVANCE FUND. A Cash Advance

Fund shall be established in the amount of Two Hundred Thousand Pesos (P200,000.00). This
shall be facilitated by the MSWDO in coordination with the Office of the City Treasurer. The
liquidation of the amount shall be undertaken when its utilization reaches Seventy-Five Percent
(75%). Replenishment can be had only after the spent portion of the Cash Advance Fund has
been fully and adequately liquidated.

SECTION 10. FREQUENCY OF AVAILMENT OF AICS. Any indigent or

individual in distress or crisis can avail of assistance under these guidelines only once every
three (3) months except only in cases where the assistance extended is medical assistance and,
subsequently, the recipient died in which case his beneficiaries can still avail of burial assistance.
 SECTION 11. SEPARABILITY CLAUSE. If for any reason, any provision of this
guidelines is declared unconstitutional or invalid, the other provision not affected shall remain in
full force and effect.

SECTION 12. REPEALING CLAUSE. All guidelines which are inconsistent with the
provision of this Ordinance are hereby repealed or modified accordingly.

2. CITIZEN’s CHARTER
,

CITIZEN’S CHARTER
VISION

A society where poor, vulnerable and disadvantaged individuals’ families and communities are
empowered for an improved quality of life.

MISION

To provide social protection and promote the rights and welfare of poor, vulnerable and
disadvantaged individuals,families and communities that will contribute to poverty alleviation
and empowerment through social welfare development policies, programs, and projects and
services implemented with or through LOCAL GOVERNMENT UNITS (LGU’S),NON-
GOVERNMENT ORGANIZATIONS (NGO’S), PEOPLE’S ORGANIZATIONS (PO’S), other
government organizations and other members of civil society.

SERVICES OFFERED 1. SECURING OSCA ID

2. SECURING PWD ID
3. SECURING SOLO PARENT ID
4. SECURING CERTIFICATE OF INDIGENCY/REFERRAL
LETTER
5. AVAILMENT OF AICS
6. SECURING SOCIAL CASE STUDY REPORT/FAMILY
ASSESSMENT REPORT/
7. SECURING PRE-MARRIAGE CERTIFICATE

AVAILABILITY OF SERVICES : WORKING DAYS – 8:00 AM TO 5:00 PM

1. SECURING OSCA ID

REQUIREMENTS: (1) 2 pcs. 1x1 picture; and (2) Community Tax Receipt
STEPS EMPLOYEE TO APPROACH AND TIME
 SERVICES TO BE
PERFORMED
1. Client to secure application OSCA Head (Mrs. Virginia P. Macarine)- provide 5 mins.
form and request form and assist
Submit required documents. the client in filling up the form.
3. Processing of OSCA ID. OSCA Head ((Mrs. Virginia P. Macarine) process 1 week
OSCA ID
4. Release of OSCA ID. OSCA Head ((Mrs. Virginia P. Macarine) 2 mins.

2. SECURING PWD ID

REQUIREMENTS: (1) 2 pcs. 1x1 ID picture, (2) Medical certificate; and (3)
Barangay Certification
STEPS EMPLOYEE TO APPROACH AND TIME
SERVICES TO BE
PERFORMED
1. Client to secure application MSWDO Clerk (Miss Aileene M. Aurelio)- provide 5 mins.
form and request form and
submit required documents. Assist the client in filling up the form.
2. Processing of PWD ID. MSWDO Clerk (Miss Aileene M. Aurelio)- process 5 mins.
PWD ID.
3. Release of PWD ID. MSWDO Clerk (Miss Aileene M. Aurelio) 2 mins.

3. SECURING SOLO PARENT ID

REQUIREMENTS: (1) 1X1 ID Picture- 1 pc. And 2x2 ID Picture- 1 pc., (2) Barangay
Certification (3) Birth Certificate
STEPS EMPLOYEE TO APPROACH AND TIME
SERVICES TO BE
PERFORMED
1. Client to secure application MSWDO Clerk (Ms. Jocel S. Sanjorjo)- provide 5 mins.
form and request form and
Submit required documents. Assist the client in filling up the form.
3. Processing of Solo Parent MSWDO Clerk (Ms. Jocel S. Sanjorjo)- process of 5 mins
ID. Solo Parent ID.
4. Release of Solo Parent ID. MSWDO Clerk (Ms. Jocel S. Sanjorjo) 2 mins.

4. SECURING CERTIFICATE OF INDIGENCY/REFERRAL LETTER

REQUIREMENT: Barangay Indigency
STEPS EMPLOYEE TO APPROACH AND TIME
SERVICES TO BE
PERFORMED
1. Client to secure application MSWDO Clerk (Ms. Daphny Clair I. Tandugon)- 5 mins.
form and submit required provide request form
documents. and assist the client in filling up the form.
2. Interview and assessment MSWDO Clerk (Ms. Daphny Clair I. Tandugon)- 5 mins
of Client. hold interview with client
 3. Issuance of Referral MSWDO Clerk (Ms. Daphny Clair I. Tandugon) 2 mins.
Letter/Certification

5. AVAILMENT OF AICS
REQUIREMENTS: Medical Abstract/Certificate; and Doctor’s Prescription with
Doctor’s printed name, signature and license number.
STEPS EMPLOYEE TO APPROACH AND TIME
SERVICES TO BE
PERFORMED
1. Client to submit required MSWDO Clerk (Ms. Daphny Clair I. Tandugon)- 5 mins.
documents. assess client’s documents
2. Interview and assessment MSWDO (Ms. Lenie S. Liray, RSW, JD)- hold 5 mins.
of client. interview with client.
3. Processing of assistance. MSWDO Clerk (Ms. Daphny Clair I. Tandugon)- 2 hrs.
process assistance.
4. Release of assistance Municipal Treasurer (Mrs. Enicita B. Suizo) 2 mins.

6. SECURING PRE-MARRIAGE CERTIFICATE

REQUIREMENT: Duly Signed Marriage Application Form
STEPS EMPLOYEE TO APPROACH AND TIME
SERVICES TO BE
PERFORMED
1. Client to submit required POPCOM Designated Officer (Mrs. Rebecca T. 5 mins.
document and fill-up Zeros)- assess client’s document and assist in the
Marriage Inventory Form. filling up of marriage Inventory
2. Counseling Session on POPCOM Designated Officer (Mrs. Rebecca T. 2 hrs.
Responsible Parenthood, Zeros)- hold interview with client.
Husband and Wife
Relationship.
3. Prepare PMC Certification. MSWDO Clerk-prepare PMC Certification 5 mins.
4. Release of PMC POPCOM Designated Officer (Mrs. Rebecca T. 2 mins.
Certification Zeros)-

For further inquiries please see Mrs. Sarah Jane M. Moreño, RSW,
For complaints, please see Mayor Wallace R. Sinaca or call/text at 09667622928.
3. REFFERAL PATHWAY
4. VAWC REFERRAL PATHWAY
5. FORMS
A.AID IN CRISES SITUATION
B. PERSONS WITH DISABILITY (PWD)
C.SOLO PARENTS
D.SENIOR CITIZEN
6. CERTIFICATIONS

A. CERTIFICATE OF INDIGENCY

CERTIFIC ATION OF INDIGENCY

TO WHOM IT MAY CONCERN;

THIS IS TO CERTIFY that _____________________, _____years

old and a bonifide resident of Barangay _____________, Malimono,
Surigao del Norte.

THIS TO CERTIFY FURTHER that, after gathering of vital

information from the client, family and community it was found
out that, above-named client has appeared to be indigent.

In view of the above-premise, above-named client is eligible

for any possible assistance from the institution/Agencies that
extend privileges for indigent families and individuals.

THIS CERTIFICATION is being issued upon request of the

interested party for any legal purpose it may serve him/her best.

ISSUED this ____ day of _____ ______at Malimono, Surigao del

Norte, Philippines.

SARAH JANE M. MOREÑO, RSW

MSWDO
LN: 0020986
B. PER-MARRIAGE ORIENTATION AND COUNSELING CERTIFICATE
C.TRAVEL CONSINT FOR MINOR WITH DOMESTIC TRAVEL

7. IDENTIFICATION CARDS
A. PERSONS WITH DISABILITY (PWD)

B. SENIOR CITIZEN
C.SOLO PARENTS

8. BOOKLETS
A. SENIOR CITIZEN PURCHASE AND MEDICINE BOOKLET

B. PWD PURCHASE AND MEDICINE BOOKLET