Related Literature

Local

According to Delizo, Et Al, (2013) Online Hotel Reservation System

(OHRS) is efficient and brilliant software, yet it is easy and uncomplicated to use.

OHRS grants complete authority and power on hotel or motel room booking over

the internet. This entails that one can accumulate all guest payments; enter own

room descriptions, facilities, rates and allocations into the Reservation System.

OHRS also allows to confirm accommodation in real-time at hotel’s web site and

close the sale without more ado. There are several benefits of OHRS. It makes

the reservation process computerized and thus helps one to undertake a large

amount of transactions at a low cost. It enables one to check available inventory

and complete an online booking from making the reservation process more

efficient and less time consuming. OHRS assist hotel’s guest and agents with

different payment options such as credit/debit cards. The system can track

hotel’s performance on a regular basis as all information concerning payments in

updated online and sent to the reservation manager by means of e-mail.1

According to Marco Polo (March, 2013) Guesthouse online reservation

system is to provide online room reservation, hotel information and tourist

information. The online system had stated out the contact person’s number and

email clearly. In case visitors have any questioners, they can call or write to the

contact person. Suggestions from guest are good to help the hotel business

1
Online Hotel Reservation System (OHRS) (2013). Retrieved on November 26, 2017
9:24 pm from
<https://www.academia.edu/14925294/Hotel_Information_with_Online_Reservation_a
nd_Billing_System_for_Yuj_Inn_Hostel >
growing. Anyway, the online system did not provide an instant booking system.

Guests will have to wait for confirmation within 24 hours after their booking. To

enhance the current system, system is developed to enables guest have

availability checks and instant confirmation of the booking. The purpose of this

feature is to save valuable time and to cut cost, as it will eliminate email

exchanges between guests and reservation department. Valuable reservations

staff time is saved because reservation requests will no longer have to be

processed. Although the online system had included the picture for the bedroom,

kitchen and dining room, visitors only can view of it. With a more advance feature

provide in developed system, visitors will be able to view the whole room, for

every angle of the room. The current online system for Marco Polo Guesthouse

did not include the management for housekeeping. In addition to enhance the

functionality of developed system, a ‘Housekeeping’ features added for

housekeeper to perform their daily work.2

Foreign

According to Louw, Door Janne, (2013). Description with UML Hotel

Reservation System. Developed a hotel management system that can be used

online. This system allows the guests to do their booking online by them self.

Some of task that the system can do are providing a query for arriving date and

the length of staying, providing the number of On rooms, view all available rooms

and provides user the ability to choose one or more of them, recording the

2
Guesthouse Online Reservation System (2013). Retrieved on October 18, 2017
2:24am from <http://www.penangguesthouse.com>
number of on rooms, view all available rooms and provides the user the ability to

choose one or more of them, recording kind of guests and how many going to be

in the single room, providing the cost of booking, asking the users if they want

additional service; such as, dinner or breakfast, storing the guests detail; like,

name, address and telephone, asking the user for confirmation, final confirmation

views with the detail of booking and the guests can review or cancel the booking.

According to Jun Rey Esparago (2013) Online Hotel Reservation Software

(OHRS) is an easy to use arrangement that enables agents and guest to reserve

rooms directly via the internet once they have confirmed availability of rooms in

accordance with the itinerary. OHRS is efficient and brilliant software, yet it is

easy and uncomplicated to use. OHRS grants complete authority and power on

hotel or motel room booking over the internet. This entails that one can

accumulate all guest payments; enter own room descriptions, facilities, rates and

allocations into the Reservation System. OHRS also allows to confirm

accommodation in real-time at hotel’s web site and close the sale without more

ado.3

Related Studies

Local

According to CL. Adap, J.R. San Juan, P.B. Sillo, (2013) The system

contains two pages which are Administrator page and Customer page. The

Administrator page has the authority to access the whole system and will be able
3
Online Hotel Reservation Software OHRS (2013). Retrieved on December 13, 2017
12:45pm from <
http://www.academia.edu/8458984/CHAPTER_II_Review_of_Related_Literature_For_fur
ther_understanding_of_the_study>
to update all the records of the customers for reservations made through phone

call or walk-in customers, change the status of the reservation of the customers,

update the list of the facilities available in the resort. The proposed system will

also enable the administrator to generate reports about the information about the

reservations made and the total income they earned.4

According to M.R. Condino, A.M. Cuevas, G. De Leon, (March 2013) The

mode of payment of the system is through credit card where 50% deposit is

required for every reservation made. The information are stored in database that

is why the system can be used to retrieve data and display available rooms for

reservations. The proposed system is similar to the Online Billing and

Reservation System Waterville Island Resort because it will also have database

where all information will be stored for security. The proposed system will also

use credit cards as the mode of payment and the hotel also requires 50% down

payment for any reservation.5

According to Glenda Acorda Delizo and Mischelle Asi Esguerra (July,

2013) this study was to design and develop an online reservation system that will

be used by the faculty members and students of College of International

Hospitality Management for simulation purposes. With the system, students will

be able to experience the real scenario for the jobs related to hotel reservation

and management. Online Hotel Reservation System for the College of

4
Online Billing and Reservation System for Royal Palm Paradise Resort (2013).
Retrieved on October 17, 2017 10:37pm from
<https://prezi.com/9tbrzn5p67hy/computerized-reservation-system-for-bella-cristina-
resort-and-travelers-inn/>
5
Online Billing and Reservation System of Waterville Island Resort (2013). Retrieved
on October 17, 2017 10:33pm from <https://prezi.com/9tbrzn5p67hy/computerized-
reservation-system-for-bella-cristina-resort-and-travelers-inn/>
International Hospitality Management serves as a tool for the faculty members to

teach their students the basic operations of hotel reservation. It also serves as an

aid for the students since the system will provide additional knowledge and skills

on how to operate an online hotel reservation system which is the trend on most

hotel businesses. Online Hotel Reservation System for the College of

International Hospitality Management serves as a tool to improve the services in

the delivery of instruction since faculty members can access the system and they

will no longer purchase a similar system for the students. For security purposes,

the system required a username and password assigned to each account. A

system administrator monitored and supervised the creation of student and client

accounts. 6

Foreign

According to Mathew (2013) Hotel CRS stands for hotel central

reservation system and is commonly used in resort and hotel industry. CRS is a

computerized system that revolves around storage and distribution of information

concerning resorts, hotels and host of lodging facilities. CRS as a tool is used to

reach the global distribution system or GDS along with internet distribution

system from a single point system. Hotel managers use this tool to manage their

online sales and marketing avenues. Information includes room types, room

rates, conditions, inventories, plan rate architecture, reservation information,

6
Online Hotel Reservation System (2013). Retrieved on November 26, 2017 8:40pm
from < http://research.lpubatangas.edu.ph/wp-content/uploads/2014/05/IJCT-Online-
Hotel-Reservation.pdf >
graphical information in the form of video, pictures and detailed hotel information

like address, phone and fax numbers and geographical code information.7

According Pankaj Diyas Sharma (2012) studied the impact of internship of

hotel operations under the hospitality management in Central Ostrobothnia

University of Applied Sciences (Sharma, 2012). The study is based on primary as

well as secondary data. The quantitative method as well as qualitative method

has been used for analysis. The main aim of the study is to analyse the

effectiveness of involvement of hotel management education in the hotel

operations. The study also recognized the perceptions of teachers regarding the

knowledge and hospitality industry. The study also focused on the opinion of the

hospitality management trainees regarding the difference in the syllabus and

practical training. 30 management trainees from Nepal were chosen for the

study. Also 8 management institutes from Nepal were studied. The research

study focused on the problems faced by the management trainees during their

internship in the hotel industry. It was observed that hotels in Nepal are not

happy to welcome trainees in their hotel. The study concluded that an internship

of 6 months is not sufficient to make the graduates competent and to make them

well trained. The trainees and the hotel industry of Nepal were not satisfied with

the internship programme and emphasized on proper co-ordination and co-

operation among the hotel industry and institutions.8

7
Hotel Central Reservation System (2013). Retrieved on October 18, 2017 2:32am
from
<https://www.academia.edu/14925294/Hotel_Information_with_Online_Reservation_a
nd_Billing_System_for_Yuj_Inn_Hostel>
8
Central Ostrobothnia University of Applied Sciences (2012). Retrieved on December
13, 2017 2:32am from < www.07_chapter%202.pdf >