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    Resume Worded

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    of 3

    Manjunath Talawar

    Senior Operation Executive

    [email protected]

    +91-8217519661

    Professional Summary

    Results-driven Operations Executive with over 6 years of experience managing day-to-day


    logistics and operations for a large-scale organization. Skilled in leading teams, optimizing
    processes, managing inventory, and driving operational efficiency. Proven track record of
    reducing repeat jobs by 75%, achieving daily service completion targets, and fostering cross-
    functional collaboration. Adept at data analysis, performance management, and process
    improvement.

    CAREER PATH

    Company: Drink prime


    Designation:Operation Executive

    Period: Feb 2018 – April 2022


    PROFESSIONAL EXPERIENCE:

     Provided help and advice to customers by adhering to DrinkPrime's protocols and


    services, ensuring timely and accurate resolutions.
     Communicated courteously with customers, maintaining a high level of professionalism
    and building strong customer relationships.
     Handled customer complaints, inquiries, and requests, addressing concerns with patience
    and efficiency, leading to improved customer satisfaction.
     Maintained accurate records of customer interactions, ensuring all discussions and
    correspondences were documented properly for future reference and quality assurance.
     Collaborated across multiple teams (Sales, Operations, Delivery, Finance) to ensure
    effective and rapid resolution of customer issues, enhancing overall service delivery.
     Streamlined processes for technicians and delivery partners by implementing optimized
    workflows, resulting in consistent on-time service and installation.
     Optimized existing processes to benchmark levels, adapting to the rapidly changing
    business environment and improving overall operational efficiency.
     Built and refined performance management tools to enhance the quality and effectiveness
    of technicians and delivery partners, ensuring high performance standards.
     Developed and implemented workforce engagement programs to recognize top
    performers, driving motivation and improving overall team morale for technicians and
    delivery partners.
     Developed, implemented, and reviewed operational policies and procedures, ensuring
    smooth business operations and aligning them with the company’s strategic goals.
     Collaborated with senior stakeholders to ensure operational strategies were aligned with
    broader business objectives, contributing to continuous improvement and growth.
    Designation: Sr,Operation Executive-Central

    Period: May 2022 – May 2024

     Coordinated and managed the day-to-day operations of the company, including


    logistics, inventory management, and supply chain optimization.
     Oversaw a team of 5 employees, delegating tasks and responsibilities as needed to
    ensure smooth and efficient operations.
     Conducted regular performance reviews of team members, providing feedback and
    coaching to improve performance and ensure team members met or exceeded their
    goals.
     Collaborated with other departments and teams within the organization, including sales,
    marketing, and finance, to ensure alignment and achieve shared objectives.
     Conducted research and analyzed data to identify opportunities for process
    improvements, cost savings, and revenue growth.
     Created and maintained documentation and standard operating procedures (SOPs) to
    ensure consistency and efficiency across all operations.
     Successfully reduced the rate of repeat jobs from 20% to below 5% by implementing
    targeted strategies and processes.
     Assigned repeat jobs that occurred within one month of the previous completed job,
    allowing for a more efficient resolution of the issue.
     Conducted root cause analysis to identify the reason for repeat jobs, enabling the
    implementation of corrective actions to prevent recurrence.
     Collaborated with cross-functional teams such as customer support, product, and
    technicians to identify and address the root cause of repeat jobs.
     Coordinated with respective teams to set up calls and worked with them to find the
    reason for repeat jobs, providing guidance to ensure that the issue does not occur again in
    the future.
     Created detailed reports based on data analysis, which were presented to management to
    support strategic planning and operational improvements.
     Developed customized reports on demand for management, ensuring timely and relevant
    data was available to meet business objectives.
     Utilized advanced Excel functions such as VLOOKUP, pivot tables, charts, and conditional
    formatting to streamline data processing and enhance reporting accuracy.
     Ensured data integrity and consistency, maintaining up-to-date records and identifying key
    performance indicators for continuous improvement.

    KEY COMPETENCIES AND SKILLS

     Operations Management
     Logistics & Supply Chain Optimization
     Team Leadership & Performance Management
     Process Improvement & Optimization
     Cross-Functional Collaboration
     Data Analysis & Reporting
     Inventory Management
     Workforce Engagement Programs
     Google Sheets & Microsoft Excel
    KEY ACHIEVEMENTS

     Reduced repeat job rates by 75%, improving overall customer satisfaction and operational
    efficiency.
     Achieved the completion of 300 services and 120 installations in a single day, showcasing
    strong team management and process efficiency.
     Optimized existing processes, ensuring the operations kept pace with a rapidly evolving
    business environment.
     Built performance management tools to continuously track and enhance technician and
    delivery partner quality.
     Implemented engagement programs that motivated and recognized top performers, leading
    to improved team morale and performance.

    TECHNICAL SKILLS
     Google Sheets & Microsoft Excel: Advanced proficiency in managing, analyzing, and
    reporting data.
     Data Analysis & Reporting: Experienced in collecting raw data, conducting analysis, and
    presenting actionable insights to senior management.

    ACADEMIC QUALIFICATIONS

     Master Of Computer Applications (MCA)-Visveswaraya Technological University


     Bachelor Of Computer Applications (BCA) – Karnataka University Dharwad
     Secondary School Leaving Certificate- Karnataka Secondary Education Examination
    Board

    PERSONAL INFORMATION:

    Name : Manjunath Talawar


    Father's Name : Yallappa
    Date of Birth : 14 Sep 1990
    Sex : Male
    Marital Status : Married
    Nationality : Indian
    Languages known : English, Hindi, Kannada
    Address : 2nd Cross,Vasthu Lay out, near Ganapati Temple
    Bangalore-560068

    I hereby declare that all the above given information is true to the best of my knowledge.

    Date:
    Place: Bangalore Manjunath

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