AI is changing every industry and business function, which results

in increased interest in AI, its subdomains, and related fields such

as machine learning and data science as seen below. However,
we also note that since COVID-19 outbreak, interest in AI, as
measured by Google queries about AI, has been declining. This
may be due to increased interest in COVID-19 and its effects
during this period. However, this depends on the specific industry
and applications, we see increased interest in AI in
manufacturing during the same period.
According to a recent McKinsey survey, 56% of organizations are
using AI in at least one business function. To integrate AI into your
own business, you need to identify how AI can serve your
business, possible use cases of AI in your business. This article
gathers the most common use cases covering marketing, sales,
customer services, security, data, technology, and other
processes:

Operations

 Cognitive / Intelligent Automation: Combine robotic

process automation (RPA) with AI to automate complex
processes with unstructured information. Digitize your
processes in weeks without replacing legacy systems,
which can take years. Bots can operate on legacy
systems learning from your personnel’s instructions and
actions. Increase your efficiency and profitability ratios.
Increase speed and precision, and many more. Feel free
to check intelligent automation use cases for more.
Sponsored

Watch how IBM RPA infused with AI can help you build smarter
bots that decrease repetitive, time-wasting, and error-prone
manual tasks. IBM’s RPA allows you to add intelligence into the
low-code scripts that you create. This means your robots work
smarter and faster, while allowing your teams to focus on value-
driven tasks.

 Robotic Process Automation (RPA)

Implementation: Implementing RPA solutions requires
effort. Suitable processes need to be identified. If a rules-
based robot will be used, the robot needs to be
programmed. Employees’ questions need to be
answered. That is why most companies get some level of
external help. Generally, outsourcing companies,
consultants, and IT integrators are happy to provide
temporary labor to undertake this effort.
 Process Mining: Leverage AI algorithms to mine your
processes and understand your actual processes in
detail. Process mining tools can provide fastest time to
insights about your as-is processes as demonstrated
in case studies. Check out process mining use
cases & benefits for more.
 Predictive Maintenance: Predictively maintain your
robots and other machinery to minimize disruptions to
operations. Implement big data analytics to estimate the
factors that are likely to impact your future cash flow.
Optimize PP&E spending by gaining insight regarding the
possible factors.
 Manufacturing Analytics: Also called industrial
analytics systems, these systems allow you to analyze
your manufacturing process from production to logistics
 to save time, reduce cost, and increase efficiency. Keep
your industry effectiveness at optimal levels.

 Inventory & Supply Chain Optimization: Leverage

machine learning to take your inventory& supply chain
optimization to the next level. See the possible scenarios
in different customer demands. Reduce your stock,
keeping spending, and maximize your inventory turnover
ratios. Increase your impact factor in the value chain.

 Robotics: Factory floors are changing with

programmable collaborative bots that can work next to
employees to take over more repetitive tasks. Automate
physical processes such as manufacturing or logistics
with the help of advanced robotics. Increased your
connected systems by centralizing the whole
manufacturing process. Lower your exposures to human
errors.
 Collaborative Robot: Cobots provide a flexible method
of automation. Cobots are flexible robots that learn by
mimicking human workers’ behavior.
 Cashierless Checkout: Self-checkout systems have
many names. They are called cashierless, cashier-free, or
automated checkout systems. They allow retail
companies to serve customers in their physical stores
without the need for cashiers. Technologies that allowed
users to scan and pay for their products have been used
for almost a decade now, and those systems did not
require great advances in AI. However, these days we are
witnessing systems powered by advanced sensors and AI
to identify purchased merchandise and charge customers
automatically.
 Invoicing: Invoicing is a highly repetitive process that
many companies perform manually. This causes human
 errors in invoicing and high costs in terms of time,
especially when a high volume of documents needs to be
processed. Thus, companies can handle these repetitive
tasks with AI, automate invoicing procedures, and save
significant time while reducing invoicing errors.

General solutions

 Analytics Platform: Empower your employees with

unified data and tools to run advanced analyses. Quickly
identify problems and provide meaningful insights.

 Analytics Services: Satisfy your custom analytics needs

with these e2e solution providers. Vendors are there to
help you with your business objectives by providing
turnkey solutions.
 Automated Machine Learning (autoML): Machines
helping data scientists optimize machine learning
models. With the rise of data and analytics capabilities,
automation is needed in data science. AutoML automates
time consuming machine learning tasks, enabling
companies to deploy models and automate processes
faster.

Specialized solutions

 Geo-Analytics Platform: Enables analysis of granular

satellite imagery for predictions. Leverage spatial data
for your business goals. Capture the changes in any
landscape on the fly.

 Conversational Analytics: Use conversational

interfaces to analyze your business data. Natural
Language Processing is there to help you with voice data
 and more. Automated analysis of reviews and
suggestions.

 Real-Time Analytics: Real-Time Analytics for your time-

sensitive decisions. Act timely and keep your KPI’s intact.
Use machine learning to explore unstructured data
without any disruptions.
 Image Recognition and Visual Analytics: Analyze
visual data with advanced image and video recognition
systems. Meaningful insights can be derived from the
data piles of images and videos.

 E-Commerce Analytics: Specialized analytics systems

designed to deal with the explosion of e-commerce data.
Optimize your funnel and customer traffic to maximize
your profits.

Marketing

A 2021 survey conducted among global marketers revealed that

41% of respondents saw an increase in revenue growth and
improved performance due to the use of AI in their marketing
campaigns.

Marketing can be summarized as reaching the customer with the

right offer, the right message, at the right time, through the right
channel, while continually learning. To achieve success,
companies can leverage AI-powered tools to get familiar with
their customers better, create more compelling content, and
perform personalized marketing campaigns. AI can provide
accurate insights and suggest smart marketing solutions that
would directly reflect on profits with customer data. You can find
the top three AI use cases in marketing:
  Marketing analytics: AI systems learn from, analyze,
and measure marketing efforts. These solutions track
media activity and provide insights into PR efforts to
highlight what is driving engagement, traffic, and
revenue. As a result, companies can provide better and
more accurate marketing services to their customers.
Besides PR efforts, AI-powered marketing analytics can
lead companies to identify their customer groups more
accurately. By discovering their loyal customers,
companies can develop accurate marketing strategies
and also retarget customers who have expressed interest
in products or services before. Feel free to read more
about marketing analytics with AI from this article.

 Personalized Marketing: The more companies

understand their customers, the better they serve them.
AI can assist companies in this task and support them in
giving personalized experiences for customers. As an
example, suppose you visited an online store and looked
at a product but didn’t buy it. Afterward, you see that
exact product in digital ads. More than that, companies
can send personalized emails or special offers and
recommend new products that go along with customers’
tastes.
 Context-Aware Marketing: You can leverage machine
vision and natural language processing (NLP) to
understand the context where your ads will be served.
With context-aware advertising, you can protect your
brand and increase marketing efficiency by ensuring your
message fits its context, making static images on the
web come alive with your messages.

To learn more about AI use cases in marketing, you can check

out our complete guide on the topic.
Sales

Pre-Sales

 Sales Forecasting: AI allows automatic and accurate

sales forecasts based on all customer contacts and
previous sales outcomes. Automatically forecast sales
accurately based on all customer contacts and previous
sales outcomes. Give your sales personnel more sales
time while increasing forecast accuracy. Hewlett Packard
Enterprise indicates that it has experienced a 5x increase
in forecast simplicity, speed, and accuracy with Clari’s
sales forecasting tools.
 Lead generation: Use a comprehensive data profile of
your visitors to identify which companies your sales reps
need to connect. Generate leads for your sales reps
leveraging databases and social networks

Sales

 Sales Data Input Automation: Data from various

sources will be effortlessly and intelligently copied into
your CRM. Automatically sync calendar, address book,
emails, phone calls, and messages of your salesforce to
your CRM system. Enjoy better sales visibility and
analytics while giving your sales personnel more sales
time.
 Predictive sales/lead scoring: Use AI to enable
predictive sales. Score leads to prioritize sales rep
actions based on lead scores and contact factors. Sales
forecasting is automated with increased accuracy thanks
to systems’ granular access to lead scores and sales rep
performance. For scoring leads, these systems leverage
anonymized transaction data from their customers, sales
 data of this specific customer. For assessing contact
factors, these systems leverage anonymized data and
analyze all customer contacts such as email and calls.
 AI-based agent coaching: Both AI and emotion AI can
be leveraged to coach sales reps and customer service
employees by:

o Sales Rep Response Suggestions: AI will

suggest responses during live conversations or
written messages with leads. Bots will listen in on
agents’ calls suggesting best practice answers to
improve sales effectiveness

o Sales Rep Next Action Suggestions: Your sales

reps’ actions and leads will be analyzed to suggest
the next best action. This situation wise solution will
help your representatives to find the right way to
deal with the issue. Historical data and profile of the
agent will help you to achieve higher results. All are
leading to more customer satisfaction.
 Sales Content Personalization and
Analytics: Preferences and browsing behavior of high
priority leads are analyzed to match them with the right
content, aimed to answer their most important questions.
Personalize your sales content and analyze its
effectiveness allowing continuous improvement.
 Retail Sales Bot: Use bots on your retail floor to answer
customer’s questions and promote products. Engage with
the right customer by analyzing the profile. Computer
vision will help you to provide the right action depending
on the characteristics and mimics of the customer.

 Meeting Setup Automation (Digital

Assistant): Leave a digital assistant to set up meetings
 freeing your sales reps time. Decide on the targets to
prioritize and keep your KPI’s high.

 Prescriptive Sales: Most sales processes exist in the

mind of your sales reps. Sales reps interact with
customers based on their different habits and
observations. Prescriptive sales systems prescribe the
content, interaction channel, frequency, price based on
data on similar customers.
 Sales Chatbot: Chatbots are ideal to answer first
customer questions. If the chatbot decides that it can not
adequately serve the customer, it can pass those
customers to human agents. Let 24/7 functioning,
intelligent, self-improving bots handle making initial
contacts to leads. High value, responsive leads will be
called by live agents, increasing sales effectiveness.

Sponsored:

Conversational AI company Haptik develops sales chatbots for

companies, including Fortune 500 ones, to improve
their conversational commerce capabilities. For instance, thanks
to Haptik’s sales chatbot, Tata Cliq, an e-commerce platform,
increased its cart addition rate by 2.4 times in three months.

Sales analytics

As Gartner discusses, sales analytic systems provide functionality

that supports discovery, diagnostic, and predictive exercises that
enable the manipulation of parameters, measures, dimensions, or
figures as part of an analytic or planning exercise. AI algorithms
can automate the data collection process and present solutions to
improve sales performance. To have more detailed information,
you can read our article about sales analytics.
  Customer Sales Contact Analytics: Analyze all
customer contacts, including phone calls or emails, to
understand what behaviors and actions drive sales.
Advanced analytics on all sales call data to uncover
insights to increase sales effectiveness

 Sales Call Analytics: Advanced analytics on call data to

uncover insights to increase sales effectiveness. See how
well your conversation flow performs. Integrating data on
calls will help you to identify the performance of each
component in your sales funnels.

 Sales attribution: Leverage big data to attribute sales

to marketing and sales efforts accurately. See which step
of your sales funnel performs better. Pinpoint the low
performing part by the insights provided by analysis.

 Sales Compensation: Determine the right

compensation levels for your sales personnel. Decide on
the right incentive mechanism for the sales
representatives. By using the sales data, provide
objective measures, and continuously increase your sales
representatives’ performance.

For more details on how AI is changing sales, you can check

out our more comprehensive guide.

Customer Service

 Social Listening & Ticketing: Leverage Natural

Language Processing and machine vision to identify
customers to contact and respond to them automatically
or assign them to relevant agents, increasing customer
satisfaction. Use the data available in social networks to
uncover whom to sell and what to sell.
 Intelligent Call Routing: Route calls to the most
capable agents available. Intelligent routing systems
incorporate data from all customer interactions to
optimize the customer satisfaction. Based on the
customer profile and your agent’s performance, you can
deliver the right service with the right agent and achieve
superior net promoter scores. Feel free to read case
studies about matching customer to right agent in
our emotional AI examples article.
 Call Classification: Leverage natural language
processing (NLP) to understand what the customer wants
to achieve so your agents can focus on higher value-
added activities. Before channeling the call, identify the
nature of your customers’ needs and let the right
department handle the problem. Increase efficiency with
higher satisfaction rates.

 Voice Authentication: Authenticate customers without

passwords leveraging biometry to improve customer
satisfaction and reduce issues related to forgotten
passwords. Their unique voice id will be their most secure
key for accessing confidential information. Instead of the
last four digits of SSN, customers will gain access by
using their voice.
 Call Intent Discovery: Leverage Natural Language
Processing and machine learning to estimate and
manage customer’s intent (e.g., churn) to improve
customer satisfaction and business metrics. Sentiment
analysis through the customer’s voice level and pitch.
Detect the micro-emotions that drive the decision-
making process. Explore how chatbots detect customer
intent in our in-depth article on intent recognition.
 Customer Service Response Suggestions: Bots will
listen in on agents’ calls suggesting best practice
answers to improve customer satisfaction and
standardize customer experience. Increase upsells and
cross-sells by giving the right suggestion. Responses will
be standardized, and the best possible approach will
serve the benefit of the customer.
 Chatbot: Chatbots can understand more complicated
queries as AI algorithms improve. Thus, businesses
understand their customers better since chatbots collect
information from customers while interacting with them
and spot their weaknesses. There are other benefits like
24/7 availability and reduced costs, as bots can handle
more tasks as they learn more. All these benefits
significantly improve the customer satisfaction of
businesses.
 Customer Service Chatbot (Self – Service Solution):
Build your own 24/7 functioning, intelligent, self-
improving chatbots to handle most queries and transfer
customers to live agents when needed. Reduce customer
service costs and increase customer satisfaction. Reduce
the traffic on your existing customer representatives and
make them focus on the more specific needs of your
customers. If you want to have more insights on chatbots
in customer service, you can find more in our article on
the topic.
 Call Analytics: Advanced analytics on call data to
uncover insights to improve customer satisfaction and
increase efficiency. Find patterns and optimize your
results. Analyze customer reviews through voice data
and pinpoint, where there is room for
improvement. Sestek indicates that ING Bank observed
a 15% increase in sales quality score and a 3% decrease
 in overall silence rates after they integrated AI into their
call systems.
 Survey & Review Analytics: Leverage Natural
Language Processing to analyze text fields in surveys and
reviews to uncover insights to improve customer
satisfaction and increase efficiency. Automate the
process by mapping the right keywords with the right
scores. Make it possible to lower the time for generating
reports. Protobrand states that they used to do review
analytics manually through the hand-coding of the data,
but now it automates much of the analytical work with
Gavagai. This helps the company to collect larger
quantitative volumes of qualitative data and still
complete the analytical work in a timely and efficient
manner. You can read more about survey analytics
from our related article.

 Customer Contact Analytics: Advanced analytics on all

customer contact data to uncover insights to improve
customer satisfaction and increase efficiency. Utilize
Natural Language Processing for higher customer
satisfaction rates.
 Chatbot Analytics: Analyze how customers are
interacting with your chatbot. See the overall
performance of your chatbot. Pinpoint its shortcomings
and improve your chatbot. Detect the overall satisfaction
rate of your customer with the chatbot.
 Chatbot testing: Semi-automated and automated
testing frameworks facilitate bot testing. See the
performance of your chatbot before deploying. Save your
business from catastrophic chatbot failures. Detect the
shortcomings of your conversational flow.

Data
 Data Visualization: Visualize your data for better
analytics and decision-making. Let the dashboards speak.
Convey your message more easily and more esthetically.
 Data Management & Monitoring: Keep your data high
quality for advanced analytics. Adjust the quality by
filtering the incoming data. Save time by automating
manual and repetitive tasks.
 Data Integration: Combine your data from different
sources into meaningful and valuable information. Data
traffic depends on multiple platforms. Therefore,
managing this huge traffic and structuring the data into a
meaningful format will be important. Keep your data
lake available for further analysis.
 Data Preparation Platform: Prepare your data from
raw formats with data quality problems to a clean, ready-
to-analyze format. Use extract, transform, and load (ETL)
platforms to fine-tune your data before placing it into a
data warehouse.
 Data Cleaning & Validation Platform: Avoid garbage
in, garbage out by ensuring the quality of your data with
appropriate data cleaning processes and tools. Automate
the validation process by using external data sources.
Regular maintenance cleaning can be scheduled, and the
quality of the data can be increased.

 Data Transformation: Transform your data to prepare

it for advanced analytics. If it is unstructured, adjust it for
the required format.

 AppDev: App development platforms for your custom

projects. Your in-house development team can create
original projects for your specific business needs. These
platforms will help your team with the necessary tools.
  Data Labeling: Unless you use unsupervised learning
systems, you need high quality labeled data. Label your
data to train your supervised learning systems. Human-
in-the-loop systems auto label your data and
crowdsource labeling data points that cannot be auto-
labeled with confidence.
 Synthetic Data: Computers can artificially create
synthetic data to perform certain operations. The
synthetic data is usually used to test new products and
tools, validate models, and satisfy AI needs. Companies
can simulate not yet encountered conditions and take
precautions accordingly with the help of synthetic data.
They also overcome the privacy limitations as it doesn’t
expose any real data. Thus, synthetic data is a smart AI
solution for companies to simulate future events and
consider future possibilities. You can have more
information on synthetic data from our related article.

HR

 Hiring: Hiring is a prediction game: Which candidate,

starting at a specific position, will contribute more to the
company? Machine and recruiting chatbots‘ better data
processing capabilities augment HR employees in various
parts of hiring such as finding qualified candidates,
interviewing them with bots to understand their fit or
evaluating their assessment results to decide if they
should receive an offer.
 Performance Management: Manage your employees’
performance effectively and fairly without hurting their
motivation. Follow their KPI’s on your dashboard and
provide real-time feedback. This would increase
employee satisfaction and lower your organization’s
 employee turnover. Actualize your employee’s maximum
professional potential with the right tools.

 HR Retention Management: Predict which employees

are likely to churn and improve their job satisfaction to
retain them. Detect the underlying reasons for their
motive for seeking new opportunities. By keeping them
at your organization, lower your human capital loss.
 HR Analytics: HR analytics services are like the voice of
employee analysis. Look at your workforce analytics and
make better HR decisions. Gain actionable insights and
impactful suggestions for higher employee satisfaction.

 Digital Assistant: Digital assistants are mature enough

to replace real assistants in email communication.
Include them in your emails to schedule meetings. They
have already scheduled hundreds of thousands of
meetings. Use the power of artificial intelligence in your
day to day activities. Your own on-demand powerful AI-
backed assistant is helping you 24/7.

 Employee Monitoring: Monitor your employees for

better productivity measurement. Provide objective
metrics to see how well they function. Forecast their
overall performance with the availability of massive
amounts of data.

 Building Management: Sensors and advanced

analytics improve building management. Integrate IoT
systems in your building for lower energy consumption
and many more. Increase the available data by
implementing the right data collection tools for effective
building management.

You can also read our article on HR technology trends.

Tech

 Analytics & Predictive Intelligence for Security:

Analyze data feeds about the broad cyber activity as well
as behavioral data inside an organization’s network to
come up with actionable insights to help analysts predict
and thwart impending attacks. Integrate external data
sources the watch out for global cyber threats and act
timely. Keep your tech infrastructure intact or minimize
losses.
 Knowledge Management: Enterprise knowledge
management enables effective and effortless storage and
retrieval of enterprise data, ensuring organizational
memory. Increased collaboration by ensuring the right
people are working with the right data. Seamless
organizational integration through knowledge
management platforms.
 Natural Language Processing Library/ SDK/ API:
Leverage Natural Language Processing
libraries/SDKs/APIs to quickly and cost-effectively build
your custom NLP powered systems or to add NLP
capabilities to your existing systems. An in-house team
will gain experience and knowledge regarding the tools.
Increased development and deployment capabilities for
your enterprise.
 Image Recognition Library/ SDK/ API: Leverage
image recognition libraries/SDKs/APIs to quickly and cost-
effectively build your custom image processing systems
or to add image processing capabilities to your existing
systems.

 Secure Communications: Protect employee

communications like emails or phone conversations with
advanced multilayered cryptography & ephemerality.
 Keep your industry secrets safe from corporate
espionage.
 Deception Security: Deploy decoy-assets in a network
as bait for attackers to identify, track, and disrupt
security threats such as advanced automated malware
attacks before they inflict damage. Keep your data and
traffic safe by keeping them engaged in decoys. Enhance
your cybersecurity capabilities against various forms of
cyber attacks

 Autonomous Cybersecurity Systems: Utilize learning

systems to efficiently and instantaneously respond to
security threats, often augmenting the work of security
analysts. Lower your risk of human errors by providing
greater autonomy for your cybersecurity. AI-backed
systems can check compliance with standards.

 Smart Security Systems: AI-powered autonomous

security systems. Functioning 24/7 for achieving
maximum protection. Computer vision for detecting even
the tiniest anomalies in your environment. Automate
emergency response procedures by instant notification
capabilities.
 Machine Learning Library/ SDK/ API: Leverage
machine learning libraries/SDKs/APIs to quickly and cost-
effectively build your custom learning systems or to add
learning capabilities to your existing systems.
 AI Developer: Develop your custom AI solutions with
companies experienced in AI development. Create
turnkey projects and deploy them to the specific business
function. Best for companies with limited in-house
capabilities for artificial intelligence.
 Deep Learning Library/ SDK/ API: Leverage deep
learning libraries/SDKs/APIs to quickly and cost-
 effectively build your custom learning systems or to add
learning capabilities to your existing systems.

 Developer Assistance: Assist your developers using AI

to help them intelligently access the coding knowledge
on the web and learn from suggested code samples. See
the best practices for specific development tasks and
formulate your custom solution. Real-time feedback
provided by the huge history of developer mistakes and
best practices.
 AI Consultancy: Provides consultancy services to
support your in-house AI development, including machine
learning and data science projects. See which units can
benefit most from AI deployment. Optimize your artificial
intelligence spending for the best results from the insight
provided by a consultant.

Autonomous Things

Autonomous things including cars and drones are impacting every

business function from operations to logistics.

 Self-Driving Cars: From mining to manufacturing, self-

driving cars/vehicles are increasing the efficiency and
effectiveness of operations. Integrate them into your
business for greater efficiency. Leverage the power of
artificial intelligence for complex tasks.

 Vehicle Cybersecurity: Secure connected and

autonomous cars and other vehicles with intelligent
cybersecurity solutions. Guarantee your safety by hack-
proof mechanisms. Protect your intelligent systems from
attacks.
  Vision Systems: Vision systems for self-driving cars.
Integrate vision sensing and processing in your vehicle.
Achieve your goals with the help of computer vision.

 Driving Assistant: Required components and intelligent

solutions to improve rider’s experience in the car.
Implement AI-Powered vehicle perception solutions for
the ultimate driving experience.

HealthTech

 Patient Data Analytics: Analyze patient and/or 3rd

party data to discover insights and suggest actions.
Greater accuracy by assisted diagnostics. Lower the
mortality rates and increase patient satisfaction by using
all the diagnostic data available to detect the underlying
reasons for the symptoms.

 Personalized Medications and Care: Find the best

treatment plans according to patient data. Provide
custom-tailored solutions for your patients. By using their
medical history, genetic profile, you can create a custom
medication or care plan.
 Drug Discovery: Find new drugs based on previous data
and medical intelligence. Lower your R&D cost and
increase the output — all leading to greater efficiency.
Integrate FDA data, and you can transform your drug
discovery by locating market mismatches and FDA
approval or rejection rates.

 Real-Time Prioritization and Triage: Prescriptive

analytics on patient data enabling accurate real-time
case prioritization and triage. Manage your patient flow
by automatization. Integrate your call center and use
language processing tools to extract the information,
 priorate patients that need urgent care, and lower your
error rates. Eliminate error-prone decisions by optimizing
patient care.

 Early Diagnosis: Analyze chronic conditions leveraging

lab data and other medical data to enable early
diagnosis. Provide a detailed report on the likelihood of
the development of certain diseases with genetic data.
Integrate the right care plan for eliminating or reducing
the risk factors.

 Assisted or Automated Diagnosis &

Prescription: Suggest the best treatment based on the
patient complaint and other data. Put in place control
mechanisms that detect and prevent possible diagnosis
errors. Find out which active compound is most effective
against that specific patient. Get the right statistics for
superior care management.

 Pregnancy Management: Monitor mother and fetus

health to reduce mothers’ worries and enable early
diagnosis. Use machine learning to uncover potential
risks and complications quickly. Lower the rates of
miscarriage and pregnancy-related diseases.
 Medical Imaging Insights: Advanced medical imaging
to analyze and transform images and model possible
situations. Use diagnostic platforms equipped with high
image processing capabilities to detect possible diseases.

 Healthcare Market Research: Prepare hospital

competitive intelligence by tracking market prices. See
the available insurance plans, drug prices, and many
more public data to optimize your services. Leverage NLP
tools to analyze the vast size of unstructured data.
  Healthcare Brand Management and Marketing:
Create an optimal marketing strategy for the brand
based on market perception and target segment. Tools
that offer high granularity will allow you to reach the
specific target and increase your sales.

 Gene Analytics and Editing: Understand genes and

their components and predict the impact of gene edits.

 Device and Drug Comparative Effectiveness:

Analyze drug and medical device effectiveness. Rather
than just using simulations, test on other patient’s data
to see the effectiveness of the new drug, compare your
results with benchmark drugs to make an impact with the
drug.
 Healthcare chatbot: Use a chatbot to schedule patient
appointments, give information about certain diseases or
regulations, fill in patient information, handle insurance
inquiries, and provide mental health assistance. You can
also use intelligent automation with chatbot capabilities.

Sponsored

Positronic is an AI/ML consultant and end-to-end solution

provider with experience in healthcare AI applications.

For instance, a leading provider of in-home EEG testing hired

Positronic to build a feature extraction and deep learning
platform. The platform allows healthcare providers to upload EEG
(brain activity records) files, determine what preprocessing to
apply, extract features, and select and configure a deep learning
model to identify biomarkers of drugs and diseases.
For more, feel free to check our article on the use cases of AI in
the healthcare industry.

Finance & FinTech

 Fraud Detection: Leverage machine learning to detect

fraudulent and abnormal financial behavior, and/or use AI
to improve general regulatory compliance matters and
workflows. Lower your operational costs by limiting your
exposure to fraudulent documents.
 Insurance & InsurTech: Leverage machine learning
to process underwriting submissions efficiently and
profitably, quote optimal prices,
manage claims effectively, and improve customer
satisfaction while reducing costs. Detect your customer’s
risk profile and provide the right plan.

 Financial Analytics Platform: Leverage machine

learning, Natural Language Processing, and other AI
 techniques for financial analysis, algorithmic trading, and
other investment strategies or tools.
 Travel & expense management: Use deep learning to
improve data extraction from receipts of all types
including hotel, gas station, taxi, grocery receipts. Use
anomaly detection and other approaches to identify
fraud, non-compliant spending. Reduce approval
workflows and processing costs per unit.
 Credit Lending & Scoring: Use AI for robust credit
lending applications. Use predictive models to uncover
potentially non-performing loans and act. See the
potential credit scores of your customers before they
apply for a loan and provide custom-tailored plans.

 Billing: Leverage accessible billing services that remind

your customers to pay. Increase your loan recovery
ratios. Use automated invoice systems for your business.
 Robo-Advisory: Use AI finance chatbot and mobile app
assistant applications to monitor personal finances. Set
your target savings or spending rates for your own goals.
Your finance assistant will handle the rest and provide
you with insights to reach financial targets.

 Regulatory Compliance: Use Natural Language

Processing to quickly scan legal and regulatory text for
compliance issues, and do so at scale. Handle thousands
of paperwork without any human interaction.

 Data Gathering: Use AI to efficiently gather external

data such as sentiment and other market-related data.
Wrangle data for your financial models and trading
approaches.
  Debt Collection: Leverage AI to ensure a compliant and
efficient debt collection process. Effectively handle any
dispute and see your success right in debt collection.
 Conversational banking: Financial institutions engage
with their customers on a variety of communication
platforms (WhatsApp, mobile app, website etc.) via
conversational AI tools to increase customer satisfaction
and automate many tasks like customer onboarding.

Other

This was a list of areas by business function where out-of-the-box

solutions are available. However, AI, like software, has too many
applications to list here. You can also take a look at our AI in
business article to read about AI applications by industry. Also,
feel free to check our article on AI services.

It is important to get started fast with high impact applications

and generate business value without spending months of effort.
For that, we recommend companies to use no code AI solutions to
quickly build AI models.
AI technology can be divided into 3 layers. While we will likely
see incremental improvements in algorithm design and
application of those algorithms to specific domains, step change
is possible in computing if breakthroughs can be achieved in
quantum computing.

 Algorithms that enable machine decision making including

artificial neural networks (ANN), Bayesian inference and
evolutionary computing. ANNs can be categorized by their
depth (i.e. number of layers) and structure (i.e. how nodes
are connected). Most recent progress in AI was due to deep
neural networks (also called deep learning).
 Computing is
Computing technology to run those algorithms:
key in AI, advances in computing power enabled the wave of
AI commercialization thanks to deep learning since the
2010s.
 including
Application of those algorithms to specific domains
reinforcement learning, transfer learning, computer vision,
machine vision, natural language processing (NLP),
recommendation systems.

AI Algorithms
Algorithms are like recipes for AI systems to learn from data or to
make decisions. Advances in algorithm design are key for
advancement for AI.

Artificial Neural Networks (ANNs)

The neural network is a popular machine learning technique that

is inspired by the human brain and the neural network in our
brains.

These networks consist of interconnected artificial neurons. Every

neuron processes the input data with a predefined mathematical
function and produces and output which becomes the input for
other neurons. An ANN can be divided between the input, hidden
and output layers. With the given input data, the coefficients
between neurons are computed to achieve accurate outputs at
the end. You can learn more about how neural networks work in
our related article.
Source: Medium

Geoffrey Hinton, one of the pioneers in deep learning explained

artificial neural networks in quite understandable terms during a
recent interview:

You have relatively simple processing elements that are very

loosely models of neurons. They have connections coming in,
each connection has a weight on it, and that weight can be
changed through learning. And what a neuron does is take the
activities on the connections times the weights, adds them all up,
and then decides whether to send an output. If it gets a big
enough sum, it sends an output. If the sum is negative, it doesn’t
send anything. That’s about it. And all you have to do is just wire
up a gazillion of those with a gazillion squared weights, and just
figure out how to change the weights, and it’ll do anything. It’s
just a question of how you change the weights.

Data scientists use this technology in decision-making, improved

forecasting, image recognition, and robotics.

ANNs can be deep or shallow and can have different structures

ANNs by depth

Shallow networks, which were the focus of significant research in

50s and 60s could not learn complex tasks. For example, the
book Perceptron by Marvin Minsky and Seymour Papert famously
proved that a single layer of perceptrons (neurons) could not
even learn simple logical functions like XOR. At the time,
machines were not powerful enough to train deep networks and
this finding reduced research focus on shallow ANNs.

In 2010s, with the availability of cheap computing power and

GPUs, scientists were able to train deep networks in reasonable
time frames. Since then, research in AI has focused on deep ANNs
(i.e. deep learning). As seen in the below image, neural networks
have become the most popular topic of research under AI since
2015.

Source: MI
T Technology Review

ANNs by structure

Deep networks can be built in various architectures. Below, we

explain some of the most popular/promising architectures.

Recurrent Neural Networks

Recurrent neural networks (RNNs) are recursive neural networks

(i.e. networks where same set of weights are
applied recursively to inputs) built to operate with a sequence of
inputs. Recurrent neural networks outperform other current
approaches especially in Natural Language Processing (NLP) tasks
where prediction depends on previous inputs. For example,
Android started relying on them by 2015 for text-to-speech
synthesis. Feel free to check out Andrej Karpathy’s , Sr. Director
of AI at Tesla, article on RNNs applied to various tasks from
writing Shakespeare style articles to Linux source code.

Convolutional Networks

Have you ever thought about how Facebook accurately suggests

to tag someone in your photo? How does Facebook detect that
specific person in the photo? Another network architecture, a
convolutional neural network, is the idea behind this image
recognition example. Convolution is a specialized linear operation.
Convolutional networks are neural networks that use convolution
in place of general matrix multiplication in at least one of their
layers.

Capsule Networks

Capsule networks aim to mimic the human brain more closely.

These networks consist of capsules and, each capsule includes a
set of neurons. Each neuron in the capsule handles a specific
feature while capsules work simultaneously. This enables capsule
networks to do tasks in parallel.

A popular example of capsule networks is face recognition.

Capsule networks are built to hold inner information in memory.
For example, capsule networks are superior to other current
popular approaches in distinguishing examples like the two below
images.

Source: Medium
Geoffrey Hinton, one of the pioneers of deep learning, states
that capsule networks cuts error rates by 45% compared to
previous AI algorithms.

Evolutionary Algorithms

An evolutionary algorithm is a heuristic approach that leverages

the concept of natural selection to give the expected results in
time. It can be used for challenging problems that would take too
long to process exhaustively. Today, they are often used in
combination with other methods, by acting as a quick way to find
a suitable starting point for another algorithm. Here is how
evolutionary algorithms work in short:

 Initialization: Start with a population of solutions.

 Selection: Choose the ones that perform the best results.
 Crossover: Mix these solutions to create new solutions.
 Mutation: Introduce new material to new solutions. If you skip
this step, you will reach local extrema too quickly without
achieving the optimal solution.
 Choose the best-performing solutions between
Re-selection:
the new generation of solutions and repeat crossover and
mutation steps.
 Termination:End the algorithm if you reach the maximum
runtime or a predefined level of performance.

To illustrate how evolutionary algorithms work, here is an

example of walking dinosaurs from different generations of
solutions.

Source: Towards Data

Science
Computing Technology
AI requires computing power for learning. Without powerful
computing technologies, AI agents may not give intended results
for businesses. Thus, developers aim to create stronger
computing technologies to improve AI performance. To do that,
they may construct new technologies or develop current
hardware that can handle more complicated jobs. Unlike the
advances in AI algorithms and their applications, computational
power is quantifiable, providing us a chance to measure AI
progress.

Computing power used in model training is increasing

According to an analysis published by OpenAI in 2018, the

required computing power for training AI systems used to follow
Moore’s Law; it used to double every two years. However, since
2012, computing power used in the largest AI training runs has
increased exponentially with a 3.4-month doubling time.

In other words, new AI advances that require the largest amount

of computing power and time (such as Neural Machine Translation
and AlphaGoZero) are now progressing faster than Moore’s Law.
We expect this situation to limit future AI technologies since the
advances in computing power go slower, assuming that Moore’s
Law still holds.

In the below figure, you can see that AI systems have grown
faster than Moore’s Law since 2012 (Modern Era.) One petaflop/s
day consists of 1015 neural network operations per second for
one day, or a total of about 1020 operations.
Source: OpenAI

The computing power used in model training increases due to 3

factors and we expect them both to increase at least linearly.
However, all of these factors have physical limits so we will see
flattening in growth in the long term:

 Computing power per chip

 Number of chips used to train machine learning models
 Time to train models

Focusing on computing power, we see 3 important trends:

Moore’s Law will fall down while new technologies are

emerging

Moore’s Law predicts that the number of transistors on a

microchip exponentially doubles the cost halves, and the speed
also doubles every two years. However, chips are now so tiny that
we are about to reach the limit. The nano-dimensions of new
transistors will cause costs to increase because scientists would
have to deal with “atomic” transistors. An article published in
Forbes expects that Moore’s Law will break down in 2022-2025.

Although this limitation of classical chips might cause Moore’s

Law to break, new emerging computing technologies (like
quantum computing) will maintain or even speed up the advances
in computing power. We expect these future technologies to
replace Moore’s Law and computing power to double in less than
every two years.

Investment to further increase computing power is

increasing

Thus, advances in AI hardware and research on AI play critical

roles in responding to this demand. In parallel, the research firm
CB Insights shares that venture capitalists invested more than
$1.5 billion in AI chip start-ups in 2017, nearly doubling the
investments made in the previous two years.

Quantum computing could be a game changer

Most of today’s advances mostly enable incremental

enhancement. Yet, quantum computing is a game-changer that
can bring a step-change.

Here is an example to give you a solid idea: Google announced

that their quantum computer had solved a problem in 200
seconds that is the world’s fastest supercomputer 10,000 years.
Although IBM later argued that Google had miscalculated the
problem’s difficulty, they said it could be solved in 2.5 days
instead of 10,000 years by the classical system.

Even when comparing 2.5 days and 200 seconds, we can observe
how much computing power potential quantum computing has. AI
will require such power to maintain its development, considering
how fast it evolves. You can read more on this in our in-depth
quantum computing article.

Feel free to read our future of AI article for more on quantum

computing and other computing trends relevant for AI.

Application of AI Algorithms to Specific

Domains
Reinforcement Learning (RL)

In real life, learning is dynamic. We make experiments, observe

results and make new experiments. Reinforcement learning
tackles interactive learning environments with AI algorithms .
With reinforcement learning, the AI agent interacts with its
environment and takes consecutive actions to maximize its gains.

Unlike traditional learning, RL doesn’t look for any patterns to

take action. Instead, it generates numerical values as rewards for
desired outcomes and makes sequential decisions to maximize its
total reward. In this process, AI agents keep exploring and
updating their beliefs just as humans learn from their experience
in the real world.

The most well-known RL example is Google’s DeepMind AlphaGo,

which has defeated the world’s number one Go player Ke Jie in
two consecutive games. Similarly, RL is widely used in robotics as
it requires goal based exploration as well.

Transfer Learning

Transfer learning enables users to leverage a previously used AI

model for a different task. For example, an AI model that is
trained for recognizing different cars can be used for trucks.
Rather than creating a new model, using a pre-trained model can
save a significant amount of time. It is smart to use transfer
learning in the following conditions:

 It may take too much time to create a new learning process

from scratch
 There may not be enough data to handle that specific task

MIT Technology Review also shares that transfer learning can be

used for the social good. Their study shows that a large neural
network with 200 million+ parameters trained on a Cloud TPU
produces CO2 equivalent to 5 cars during their lifetime. Transfer
learning can directly prevent such usage of powerful processing
units.

Self-Supervised Learning (Self-Supervision)

Self-supervised learning, also known as self-supervision, is an

emerging learning model where training data is labeled
autonomously. The model generally tries to take one part of the
data as input and predict the other part to train itself and label
data accurately. By creating labels for an unlabeled dataset, this
technique converts an unsupervised learning problem into a
supervised one.

Most popular applications of self-supervised learning remain in

computer vision. This learning can be used in image-related tasks
like colorization or 3D rotation.

However, today’s self-supervised learning techniques still require

significant modifications to train appropriately. Although this
learning carries a substantial potential towards artificial general
intelligence (AGI) in the future, Google shares that we still haven’t
seen widespread adoption of this model yet.

Computer Vision

Computer vision includes the techniques of perceiving and

distinguishing images with computers. Improving the image
quality, image matching, object recognition, and image
reconstruction are all subcategories of computer vision. The main
goal of this technology is to make computers understand and be
able to implement human visual perception.

The use cases include tumor detection in healthcare, tracking

UAVs in the military, emotion detection, and car plate recognition.
Unlocking our phones with face recognition is another daily-life
example of computer vision.

Natural Language Processing (NLP)

Natural Language Processing (NLP) is concerned with how AI

agents perceive human languages. This technology involves text
and speech recognition, natural language understanding,
generation, and translation.

NLP is currently used in chatbots, cybersecurity, article

summarization, instant translation, spam detection, and
information extraction.

Social media is a common NLP use case for information

extraction. For example, Cambridge Analytica relied on a few
pieces of structured data like voters’ likes for its now infamous
segmentation of the American voters. Users’ posts contain far
more detailed data on those users’ preferences which can be
analyzed for better segmentation. This is one of the reasons why
data privacy is increasing in importance with more restrictive
legislation passed over time.
Investment and interest in AI is expected to increase in the long
run since major AI use cases (e.g. autonomous driving, AI-
powered medical diagnosis) that will unlock significant economic
value are within reach. These use cases are likely to materialize
since improvements are expected in the 3 building blocks of AI:
availability of more data, better algorithms and computing.

Short term changes are hard to predict and we could experience

another AI winter however, it would likely be short-lived. Feel free
to jump to different sections to see the latest answers to your
questions about the future of AI:

Will interest in AI continue to increase?

Short answer: Yes. There is no reason to expect any decline in AI
hype even after COVID-19:

Interest in AI has been increasing

There has been a 14x increase in the number of active AI startups

since 2000. Thanks to recent advances in deep-learning, AI is
already powering search engines, online translators, virtual
assistants, and numerous marketing and sales decisions.

The Google Trends graph below shows the number of queries

including the term “artificial intelligence”. Between 2015-2018,
popularity of AI grew to 2-3x the level in 2015. However, the
interest is rather flat since 2018. COVID-19 does not seem to have
increased or decreased the interest in AI.
Source: Google Trends

There are high value AI use cases that require further

research

Autonomous driving is one popular use case with an increasing

trend. As Tesla and Audi manufacture semi-autonomous vehicles
today they still require drivers to control. This technology rapidly
continues to improve to reach a fully automated driving level.
Though Elon Musk stated “Next year for sure, we will have over a
million robotaxis on the road,” in October 2019, we still don’t see
robotaxis. This is because Elon Musk is the master of hype and
self-driving cars have complex regulatory issues such as liability
accident. Elon Musk also highlighted this issue via a tweet reply in
April 2020.

However, McKinsey predicts that roughly 15% of vehicles sold in

2030 will be fully autonomous.

Automated content generation also arouse the interest of

businesses and AI experts, as GPT-3 is released by OpenAI in June
2020. Compare to GPT-2, OpenAI increased the number of
parameters to 175 billion from 1.5 billion. Yet, it appears GPT-3
has also weaknesses in some tasks that require a comparison
between two sentences and its accuracy is less than 70%
with few-shot learning. In near future, we will encounter with
higher accuracy content automation solution as Natural Language
Generation (NLG) technology advances.
Another use case is the conversational AI/chatbots. We commonly
encounter with AI agents in customer services and call centers.
However, capabilities of these agents are currently quite limited.
As AI research progresses, conversational agents will improve to
handle almost all customers’ tasks in the future.

AI research effort continues to grow

Between 1996 and 2016, the number of published papers on AI

has increased eight times, outpacing the growth in computer
science papers.

Source: AI Index

Especially in 2016-2018, AI paper growth has accelerated:

Source: Stanford

In the late 90’s AI papers accounted for less than 1% of articles

and around 3% of conference publications. By 2018, the
percentage of published AI papers in total papers has increased 3
times in 20 years, accounting for 3% of peer-reviewed journal
publications and 9% of published conference papers.

Research may need to continue in new directions beyond deep

learning for breakthrough AI research. There are AI researchers
like Gary Marcus who believe that deep learning has reached its
potential and that other AI approaches are required for new
breakthrough. Gray outlined his observations on the limitations of
AI in this paper, answered most critical arguments against his
paper and put a timeline on these predictions. He expects VC
enthusiasm in AI to be tempered in 2021 but expects the next AI
paradigm unlocking commercial opportunities (e.g. the new deep
learning) to be available some time between 2023-2027.

What are the key trends that shape the

future of AI?
AI systems so far relied on these for improvement: increased
computing power, availability of more data, better algorithms and
better tools. In all 4 areas, there is potential for dramatic
improvements though it is hard to put these against a timeline. In
addition, thanks to cryptography and blockchain, it is becoming
easier to use wisdom of the crowd to build AI solutions which will
also facilitate AI model building.
Advances in computing power

Deep learning relies on computing power to solve more complex

problems. With current technology, learning may take too long
time to be beneficial. Therefore, there is need for advances in
computing power. With new computing technologies, companies
can have AI models that can learn to solve more complex
problems.

AI-enabled chips

Even the most advanced CPU may not improve the efficiency of
an AI model by itself. To use AI in cases like computer vision,
natural language processing, or speech recognition, companies
need high-performance CPUs. AI-enabled chips become a solution
to this challenge. These chips make CPUs “intelligent” for
optimizing their tasks. As a result, CPUs can work for their duties
individually and improve their efficiency. New AI technologies will
require these chips to solve complicated tasks and perform them
faster.

Companies like Facebook, Amazon, and Google are increasing

their investments in AI-enabled chips. Below you can find a chart
of global equity funding for AI-enabled chip startups.
Source: Financial Times

These chips will assist next-generation databases for faster query

processing and predictive analytics. Industries like healthcare and
automobile heavily rely on these chips for delivering
intelligence. We have prepared a comprehensive, sortable list of
companies working on AI chips.

Advances in GPUs

GPUs are one of the most commercially used type of AI enabled

chips.

Rendering an image requires simple computing power but needs

to be done on a large scale very quickly. GPUs are the best option
for such cases because they can process thousands of simple
tasks simultaneously. As new technologies in GPU renders better-
quality images since they do these simple tasks a lot faster.

Modern GPUs have become powerful enough to be used for tasks

beyond image rendering, such as cryptocurrency mining or
machine learning. While CPUs usually used to do these tasks, data
scientists discovered that these are repetitive parallel tasks. Thus,
GPUs are widely used in AI models for efficient learning.
Quantum computing

Traditional computer systems work with binary states; 0 and 1.

However, quantum computing takes this to another level and
works with quantum mechanics. This enables quantum systems to
work with qubits, instead of bits. While bits consist of 0 and 1,
qubits consist of 0, 1 and an additional state, which includes both
at the same time. This additional state enables quantum
computing to be open to new possibilities and provide faster
computation for certain tasks. These tasks include neural network
optimizations and digital approximations.

IBM states that it will be possible to build a quantum computer

with 50-100 qubits in the next 10 years. When we consider that
the 50-qubit quantum computer works faster than today’s best
500 supercomputers, there is significant potential for quantum
computing to provide additional computing power.

For more on quantum computing, feel free to read our

 Quantum computing guide

 Future of quantum computing article

Advances in data availability

This is a point that does not need to be explained in much detail.

Data availability has been growing exponentially and is expected
to continue to do so with increasing ubiquity of IoT devices.
Advances in algorithm design

While the capabilities of AI improve rapidly, the algorithms behind

AI models will also evolve. The advancements in the algorithm
designs will enable AI to work more efficiently and be available to
more people with less amount of technical knowledge. Below you
can find the prominent advancements in AI algorithm designs.

Explainable AI (XAI)

One of the main weak points of AI models is its complexity.

Building and understanding an AI model requires a certain level of
programming skills and, it costs time to digest the workflow of the
model. As a result, companies usually benefit from the results of
AI models without understanding their workflow.

To solve this challenge, Explainable AI makes these models

understandable by anyone. XAI has three main goals:

 How the AI model affects developers and users

 How it affects data sources and results
 How inputs lead output

As an example, AI models will be able to diagnose diseases in the

future. However, doctors also need to know how AI comes up with
the diagnosis. With XAI, they can understand how AI makes its
analysis and explain the situation to their patients accordingly. If
you are interested, you can read more about XAI from our in-
depth guide.

Transfer learning

Transfer learning is a machine learning method that enables

users to benefit from a previously used AI model for a different
task. In several cases, it is clever to use this technique for the
following reasons:

 Some AI models aren’t easy to train and can take weeks to

work properly. When another task comes up, developers can
choose to adopt this trained model, instead of creating a
new one. This will save time for model training.
 There might not be enough data in some cases. Instead of
working with a small amount of data, companies can use
previously trained models for more accurate results.
As an example, an AI model that is well-trained to recognize
different cars can also be used for trucks. Instead of starting from
scratch, the insight gained from cars will be beneficial for trucks.

Reinforcement learning (RL)

Reinforcement learning is a subset of machine learning which

aims AI agent to take action for maximizing its reward. Rather
than traditional learning, RL doesn’t look for patterns to make
predictions. It makes sequential decisions to maximize its reward
and it learns by experience.

Today, the most common example of RL is Google’s DeepMind

AlphaGo which has defeated the world’s number one Go player Ke
Jie in two consecutive games. In the future, RL will also be
available in fully automated factories and self-driving cars.

Self-Supervised Learning (Self-Supervision)

Self-supervised learning (or self-supervision) is a form of

autonomous supervised learning. Unlike supervised learning, this
technique doesn’t require humans to label data, and it handles
the labeling task by itself. According to Yann LeCun, Facebook VP
and chief AI scientist, self-supervised learning will play a critical
role in understanding human-level intelligence.

While this method is mostly used in computer vision and NLP

tasks like image colorization or language translation today, it is
expected to be used more widely in our daily lives. Some future
use cases of self-supervised learning include:

 Healthcare: This technique can be used in robotic surgeries

and estimating the dense depth in monocular endoscopy.
 Autonomous driving: It can determine the roughness of the
terrain in off-roading and depth completion while driving.

Advances in AI building tools

Though these are not novel algorithms, they can reduce the time
to build models and enable both AI research and
commercialization

Neural network compatibility and integration

Choosing the best neural network framework is a challenge for
data scientists. As there are many AI tools in the market, it is
important to choose the best AI tool for implementing the neural
network framework. However, once a model is trained in one AI
tool, it is hard to integrate the model into other frameworks.

To solve this problem, tech giants like Facebook, Microsoft, and

Amazon are cooperating to build Open Neural Network Exchange
(ONNX) to integrate trained neural network models across
multiple frameworks. In the future, ONNX is expected to become
an essential technology for the industry.

Automated machine learning

AutoML supports companies to solve complicated business cases.

With this technology, analysts won’t need to go through manual
machine learning training processes. They can even evolve new
models that can handle future AI challenges. As a result, they will
focus on the main case instead of wasting time for understanding
the workflow.

AutoML also offers customization for different business cases. This

enables flexible models when you combine data with portability.
To learn more about AutoML, you can check our article.

Advances in collaboration in AI model building

Improved tools lower the bar for model building but still human
ingenuity is a key ingredient in AI models. Data science
competitions help companies attract thousands of data scientists
to work on their problems.

In the past, challenges like data confidentiality slowed the growth

of such platforms. However, modern encryption techniques are
enabling companies to share their data publicly and benefit from
the wisdom of crowds without giving away confidential
information.

What are the future technologies to be

enabled by AI?
AI use cases will shape the development of AI. Availability of
capital depends on use cases and more valuable use cases would
motivate companies and government to invest more.
The improvement of AI will make our intelligent systems even
more intelligent. Our cars will drive themselves, houses will adjust
their electricity usage, and robots will be able to diagnose our
illnesses. In other words, AI will cover more in our lives and will
automate our daily tasks. Here are a few use cases of AI
technologies that currently either exist in quite limited
functionality or limited scope (research projects). Improvement of
these technologies will unlock significant value.

 AI assistants
 AI-based medical diagnosis
 Autonomous payments
 Autonomous vehicles
 Bionic organs
 Conversational agents
 Smart cities
 Smart dust

Cloud computing based use cases

Cloud computing aims to create a system where you can achieve

computing functions whenever you want. According to Gary
Eastwood from IDG Contributor Network, cloud computing and AI
will fuse in the future.

The integration of AI will help AI models to access information

from the cloud, train themselves and applies new insights into the
cloud. This enables other AI models to learn from these new
insights. This fusion improves calculation power and the capability
of treating many data and intelligence.

The possible use cases of cloud computing include AI-lead drones,

sensor networks, and smart dust.

Extended Reality (XR)

Besides technologies like Virtual Reality or Augmented Reality,

start-ups are experimenting with bringing touch, taste, and smell
to enhance these immersive experiences with the support of AI
technologies. While XR may bring several security issues in the
future, XR will be essential to improve worker productivity and the
customer experience in the future.

According to Accenture, the designers at Volkswagen can

experience the car’s look, feel and drive—spatially, in 3D—thanks
to XR tools.

Convergence of IoT and AI

Another trending technology IoT will merge with AI technologies

in the future. AI can be used in IoT platforms in use cases like root
cause analysis, predictive maintenance of machinery or outlier
detection. Devices like cameras, microphones, and other sensors
collect this data from video frames, speech synthesis, or any
other media. Then, it is trained in the public cloud environment
with advanced AI technologies based on neural networks.