PT.

MITRA TRANSAKSI INDONESIA

SLA AKUISISI, VISIT, THERMAL, REPLACE PART & REPLACE EDC
31 Januari 2022

©PT. Mitra Transaksi Indonesia

 1
Summary SLA Pemasangan Akuisisi - Based on Unit Kerja MTD Januari 2022
Periode 31 Jan 2022

MANDIRI BRI BTN Grand Total

UNIT LEVEL
MEET MISS TOTAL SLA MEET MISS TOTAL SLA MEET MISS TOTAL SLA MEET MISS TOTAL SLA 30 Jan SLA 31 Jan △
Merchant Prod DE & Checker 2.474 55 2.529 98% - - - - 123 1 124 99% 2.597 56 2.653 98% 98% 0%
Merchant Analyst 2.349 2 2.351 100% 120 2 122 98% 2.469 4 2.473 100% 100% 0%
Risk MB Approval MTI 1.977 - 1.977 100% 1.977 - 1.977 100% 100% 0%
MB Approval 137 16 153 90% - - - - 92 1 93 99% 229 17 246 93% 93% 0%
Preparasi 1.351 1.315 2.666 13 - 13 102 3 105 1.466 1.318 2.784
Done Prepared 1.351 720 2.071 51% 13 - 13 100% 102 2 104 97% 1.466 722 2.188 53% 53% 0%
Channel Prod On Progress Preparasi (exceed SLA) 595 595 - - 1 1 596 596
On Progress Preparasi (within SLA) 235 - - 235 0% 0%
Cancel Preparasi 5 - - 5 0% 0%
Pasang 2.328 799 3.127 11 - 11 92 7 99 2.431 806 3.237
Done Pasang 2.328 688 3.016 74% 11 - 11 100% 92 3 95 93% 2.431 691 3.122 76% 75% -1%
Scheduled (exceed SLA) 111 111 - - 4 4 115 115
Delivery Ops
Scheduled (within SLA) 20 - - 20
Pending 151 2 4 157
Cancel Pasang 12 - - 12
 2
SLA Preparasi AOM By Vendor - Pemasangan Akuisisi MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
MAHAPAY 34 34 100% 100% 0%
PT INTEGRA PRATAMA 9 9 100% 100% 0%
AOM 1
TELKOM 46 254 300 15% 15% 1%
VISIONET 302 66 368 81% 82% 2%
Total AOM 1 391 320 711 54% 55% 2%
BRINGIN GIGANTARA 11 2 13 91% 85% -7%
INGENICO 12 22 34 67% 35% -89%
MAHAPAY 16 16 100% 100% 0%
AOM 2
PRIMAVISTA 6 72 78 9% 8% -11%
TELKOM 30 62 92 33% 33% 0%
VISIONET 245 31 276 88% 89% 1%
Total AOM 2 320 189 509 65% 63% -4%
MAHAPAY 23 23 100% 100% 0%
PRIMAVISTA 28 99 127 17% 22% 23%
AOM 3
TELKOM 53 144 197 27% 27% -1%
VISIONET 217 57 274 79% 79% 1%
Total AOM 3 321 300 621 51% 52% 2%
INDOPAY 123 34 157 76% 78% 3%
INGENICO 56 25 81 63% 69% 9%
MAHAPAY 23 23 100% 100% 0%
AOM 4
PRIMAVISTA 36 188 224 16% 16% 2%
TELKOM 100 210 310 33% 32% -2%
VISIONET 96 52 148 69% 65% -6%
Total AOM 4 434 509 943 46% 46% 0%
Grand Total 1.466 1.318 2.784 53% 53% 0%
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SLA Pemasangan AOM By Vendor - Pemasangan Akuisisi MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
MAHAPAY 33 33 100% 100% 0%
PT INTEGRA PRATAMA 49 49 100% 100% 0%
AOM 1
TELKOM 141 7 148 96% 95% -1%
VISIONET 324 207 531 60% 61% 2%
Total AOM 1 547 214 761 71% 72% 1%
BRINGIN GIGANTARA 15 15 100% 100% 0%
INGENICO 12 12 100% 100% 0%
MAHAPAY 16 16 100% 100% 0%
AOM 2
PRIMAVISTA 97 32 129 75% 75% 1%
TELKOM 65 6 71 97% 92% -6%
VISIONET 190 113 303 61% 63% 2%
Total AOM 2 395 151 546 72% 72% 1%
MAHAPAY 21 2 23 95% 91% -5%
PRIMAVISTA 93 42 135 79% 69% -14%
AOM 3
TELKOM 169 11 180 95% 94% -1%
VISIONET 217 122 339 63% 64% 1%
Total AOM 3 500 177 677 76% 74% -3%
INDOPAY 132 21 153 85% 86% 2%
INGENICO 132 5 137 96% 96% 0%
MAHAPAY 21 1 22 95% 95% 0%
AOM 4
PRIMAVISTA 358 77 435 84% 82% -2%
TELKOM 222 8 230 97% 97% -1%
VISIONET 124 152 276 45% 45% -1%
Total AOM 4 989 264 1.253 79% 79% -1%
Grand Total 2.431 806 3.237 76% 75% -1%
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Summary SLA Replace EDC & SIM/SAM Card - Based on Unit Kerja MTD Januari 2022
Periode 31 Jan 2022

SLA REPLACE EDC

MANDIRI BRI BTN Grand Total

UNIT LEVEL
MEET MISS TOTAL SLA MEET MISS TOTAL SLA MEET MISS TOTAL SLA MEET MISS TOTAL SLA 30 Jan SLA 31 Jan △
Preparasi 713 341 1.054 71 13 84 1 1 2 785 355 1.140
Done Prepared 713 201 914 68% 71 8 79 85% 1 1 2 50% 785 210 995 69% 69% -1%
Channel Prod On Progress Preparasi (exceed SLA) 140 140 5 5 - - 145 145
On Progress Preparasi (within SLA) 51 1 - 52
Cancel Preparasi - 1 - 1
Replace 733 222 955 59 14 73 2 - 2 794 236 1.030
Done Replace 733 210 943 77% 59 13 72 81% 2 - 2 100% 794 223 1.017 78% 77% -1%
Scheduled (exceed SLA) 12 12 1 1 - - 13 13
Delivery Ops
Scheduled (within SLA) 8 - - 8
Pending 34 5 - 39
Cancel Replace - - - -

SLA REPLACE SIM & SAM CARD

MANDIRI BRI BTN Grand Total

UNIT LEVEL
MEET MISS TOTAL SLA MEET MISS TOTAL SLA MEET MISS TOTAL SLA MEET MISS TOTAL SLA 30 Jan SLA 31 Jan △
Preparasi 279 64 343 19 4 23 2 1 3 300 69 369
Done Prepared 279 40 319 81% 19 3 22 83% 2 - 2 67% 300 43 343 83% 81% -2%
Channel Prod On Progress Preparasi (exceed SLA) 24 24 1 1 1 1 26 26
On Progress Preparasi (within SLA) 20 1 - 21
Cancel Preparasi - - - -
Replace 269 21 290 14 3 17 2 - 2 285 24 309
Done Replace 269 18 287 93% 14 2 16 82% 2 - 2 100% 285 20 305 93% 92% -1%
Scheduled (exceed SLA) 3 3 1 1 - - 4 4
Delivery Ops
Scheduled (within SLA) - - - -
Pending 22 3 - 25
Cancel Replace - - - -
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SLA Replace EDC AOM By Vendor – Channel Prod. MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
MAHAPAY 4 4 100% 100% 0%
PT INTEGRA PRATAMA 2 2 100% 100% 0%
AOM 1
TELKOM 16 67 83 18% 19% 6%
VISIONET 132 22 154 85% 86% 1%
Total AOM 1 154 89 243 63% 63% 0%
BRINGIN GIGANTARA 45 18 63 70% 71% 2%
INGENICO 26 2 28 92% 93% 1%
MAHAPAY 2 2 100% 100% 0%
AOM 2
PRIMAVISTA 3 8 11 25% 27% 8%
TELKOM 25 42 67 38% 37% -2%
VISIONET 66 4 70 96% 94% -1%
Total AOM 2 167 74 241 69% 69% 0%
JADIN 1 1 100% 100% 0%
MAHAPAY 3 3 100% 100% 0%
AOM 3 PRIMAVISTA 7 7 14 42% 50% 17%
TELKOM 27 29 56 48% 48% 0%
VISIONET 163 9 172 96% 95% -1%
Total AOM 3 201 45 246 82% 82% 0%
INDOPAY 41 1 42 98% 98% 0%
INGENICO 61 1 62 98% 98% 0%
JADIN 5 1 6 83% 83% 0%
AOM 4 MAHAPAY 3 3 100% 100% 0%
PRIMAVISTA 20 80 100 20% 20% -1%
TELKOM 35 43 78 47% 45% -5%
VISIONET 98 21 119 83% 82% -1%
Total AOM 4 263 147 410 65% 64% -1%
Grand Total 785 355 1.140 69% 69% -1%
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SLA Replace EDC AOM By Vendor – Delivery Ops. MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
MAHAPAY 3 1 4 75% 75% 0%
PT INTEGRA PRATAMA 1 1 100% 100% 0%
AOM 1
TELKOM 68 1 69 99% 99% 0%
VISIONET 96 50 146 65% 66% 1%
Total AOM 1 168 52 220 76% 76% 1%
BRINGIN GIGANTARA 62 8 70 88% 89% 0%
INGENICO 21 4 25 83% 84% 1%
MAHAPAY 2 2 100% 100% 0%
AOM 2
PRIMAVISTA 3 6 9 38% 33% -13%
TELKOM 47 2 49 96% 96% 0%
VISIONET 44 19 63 68% 70% 2%
Total AOM 2 179 39 218 82% 82% 0%
JADIN 1 1 100% 100% 0%
MAHAPAY 2 2 50% 100% 50%
AOM 3 PRIMAVISTA 8 3 11 73% 73% 0%
TELKOM 71 3 74 97% 96% -1%
VISIONET 93 49 142 66% 65% -1%
Total AOM 3 175 55 230 76% 76% 0%
INDOPAY 37 5 42 93% 88% -5%
INGENICO 51 6 57 88% 89% 1%
JADIN 5 5 100% 100% 0%
AOM 4 MAHAPAY 1 1 2 50% 50% 0%
PRIMAVISTA 66 17 83 84% 80% -5%
TELKOM 60 3 63 95% 95% 0%
VISIONET 52 58 110 49% 47% -3%
Total AOM 4 272 90 362 77% 75% -2%
Grand Total 794 236 1.030 78% 77% -1%
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SLA Replace SIM & SAM Card AOM By Vendor – Channel Prod. MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
TELKOM 33 9 42 83% 79% -6%
AOM 1
VISIONET 46 3 49 94% 94% 0%
Total AOM 1 79 12 91 89% 87% -3%
BRINGIN GIGANTARA 1 1 100% 100% 0%
INGENICO 4 4 100% 100% 0%
MAHAPAY 1 1 0% 0% 0%
AOM 2
PRIMAVISTA 1 6 7 20% 14% -40%
TELKOM 22 5 27 81% 81% 1%
VISIONET 26 26 100% 100% 0%
Total AOM 2 54 12 66 83% 82% -2%
PRIMAVISTA 3 1 4 75% 75% 0%
AOM 3 TELKOM 29 3 32 93% 91% -3%
VISIONET 40 2 42 93% 95% 3%
Total AOM 3 72 6 78 92% 92% 0%
INDOPAY 4 4 100% 100% 0%
INGENICO 6 6 100% 100% 0%
JADIN 1 1 100% 100% 0%
AOM 4
PRIMAVISTA 22 32 54 42% 41% -4%
TELKOM 30 5 35 88% 86% -3%
VISIONET 32 2 34 97% 94% -3%
Total AOM 4 95 39 134 73% 71% -3%
Grand Total 300 69 369 83% 81% -2%
 8
SLA Replace SIM & SAM Card AOM By Vendor – Delivery Ops. MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
TELKOM 32 1 33 97% 97% 0%
AOM 1
VISIONET 45 3 48 96% 94% -2%
Total AOM 1 77 4 81 96% 95% -1%
BRINGIN GIGANTARA 1 1 100% 100% 0%
INGENICO 4 4 100% 100% 0%
MAHAPAY 1 1 100% 100% 0%
AOM 2
PRIMAVISTA 1 1 100% 100% 0%
TELKOM 24 24 100% 100% 0%
VISIONET 21 1 22 90% 95% 6%
Total AOM 2 52 1 53 96% 98% 2%
PRIMAVISTA 4 4 100% 100% 0%
AOM 3 TELKOM 20 3 23 91% 87% -5%
VISIONET 27 7 34 79% 79% 1%
Total AOM 3 51 10 61 85% 84% -1%
INDOPAY 4 4 100% 100% 0%
INGENICO 5 5 100% 100% 0%
AOM 4 PRIMAVISTA 40 5 45 92% 89% -4%
TELKOM 30 1 31 94% 97% 3%
VISIONET 26 3 29 89% 90% 0%
Total AOM 4 105 9 114 93% 92% 0%
Grand Total 285 24 309 93% 92% -1%
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SLA VTR AOM By Vendor MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
JADIN 3 3 6 50% 50% 0%
MAHAPAY 9 6 15 60% 60% 0%
AOM 1 PT INTEGRA PRATAMA 1 1 100% 100% 0%
TELKOM 497 35 532 95% 93% -1%
VISIONET 1.202 194 1.396 87% 86% -1%
Total AOM 1 1.712 238 1.950 89% 88% -1%
BRINGIN GIGANTARA 533 28 561 95% 95% 0%
INGENICO 319 29 348 93% 92% -1%
JADIN 1 1 100% 100% 0%
AOM 2 MAHAPAY 25 6 31 83% 81% -3%
PRIMAVISTA 95 46 141 64% 67% 5%
TELKOM 209 11 220 95% 95% 0%
VISIONET 600 98 698 88% 86% -3%
Total AOM 2 1.782 218 2.000 90% 89% -1%
JADIN 11 11 100% 100% 0%
MAHAPAY 10 10 90% 100% 10%
AOM 3 PRIMAVISTA 142 8 150 95% 95% 0%
TELKOM 401 57 458 96% 88% -9%
VISIONET 953 203 1.156 82% 82% 0%
Total AOM 3 1.517 268 1.785 87% 85% -2%
INDOPAY 523 31 554 95% 94% 0%
INGENICO 207 19 226 91% 92% 1%
JADIN 18 2 20 90% 90% 0%
AOM 4 MAHAPAY 18 3 21 86% 86% 0%
PRIMAVISTA 1.023 284 1.307 79% 78% -1%
TELKOM 487 63 550 89% 89% -1%
VISIONET 619 176 795 77% 78% 1%
Total AOM 4 2.895 578 3.473 84% 83% 0%
Grand Total 7.906 1.302 9.208 87% 86% -1%
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Detail SLA Visit AOM By Vendor MTD Januari 2022
Periode 31 Jan 2022
SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
JADIN 3 2 5 60% 60% 0%
MAHAPAY 6 5 11 55% 55% 0%
AOM 1
TELKOM 177 20 197 92% 90% -3%
VISIONET 641 46 687 96% 93% -3%
Total AOM 1 827 73 900 94% 92% -3%
BRINGIN GIGANTARA 147 2 149 99% 99% 0%
INGENICO 117 6 123 96% 95% -1%
JADIN 1 1 100% 100% 0%
AOM 2 MAHAPAY 20 5 25 79% 80% 1%
PRIMAVISTA 48 20 68 63% 71% 11%
TELKOM 50 3 53 94% 94% 0%
VISIONET 303 36 339 96% 89% -7%
Total AOM 2 686 72 758 93% 91% -3%
JADIN 6 6 100% 100% 0%
MAHAPAY 5 5 100% 100% 0%
AOM 3 PRIMAVISTA 75 1 76 98% 99% 0%
TELKOM 131 43 174 95% 75% -27%
VISIONET 483 34 517 95% 93% -2%
Total AOM 3 700 78 778 96% 90% -6%
INDOPAY 194 3 197 98% 98% 0%
INGENICO 44 2 46 95% 96% 0%
JADIN 11 2 13 85% 85% 0%
AOM 4 MAHAPAY 16 1 17 94% 94% 0%
PRIMAVISTA 402 120 522 76% 77% 1%
TELKOM 147 28 175 89% 84% -6%
VISIONET 251 23 274 91% 92% 0%
Total AOM 4 1.065 179 1.244 87% 86% -1%
Grand Total 3.278 402 3.680 92% 89% -3%
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Detail SLA Thermal AOM By Vendor MTD Januari 2022
Periode 31 Jan 2022

SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
JADIN 1 1 0% 0% 0%
AOM 1 TELKOM 108 4 112 97% 96% -1%
VISIONET 195 12 207 94% 94% 0%
Total AOM 1 303 17 320 95% 95% 0%
BRINGIN GIGANTARA 153 1 154 99% 99% 0%
INGENICO 108 2 110 98% 98% 0%
MAHAPAY 2 1 3 100% 67% -50%
AOM 2
PRIMAVISTA 12 3 15 79% 80% 2%
TELKOM 19 3 22 86% 86% 0%
VISIONET 132 9 141 93% 94% 0%
Total AOM 2 426 19 445 96% 96% 0%
JADIN 4 4 100% 100% 0%
MAHAPAY 3 3 100% 100% 0%
AOM 3 PRIMAVISTA 22 22 100% 100% 0%
TELKOM 104 5 109 95% 95% 0%
VISIONET 192 14 206 92% 93% 1%
Total AOM 3 325 19 344 94% 94% 1%
INDOPAY 113 1 114 100% 99% -1%
INGENICO 54 2 56 96% 96% 0%
JADIN 2 2 100% 100% 0%
AOM 4 MAHAPAY 1 1 2 50% 50% 0%
PRIMAVISTA 278 85 363 76% 77% 1%
TELKOM 124 12 136 91% 91% 0%
VISIONET 162 15 177 92% 92% -1%
Total AOM 4 734 116 850 86% 86% 0%
Grand Total 1.788 171 1.959 91% 91% 0%
 12
Detail SLA PULLOUT AOM By Vendor MTD Januari 2022
Periode 31 Jan 2022

SLA SLA
AOM VENDOR MEET MISS Grand Total △
30 Jan 31 Jan
JADIN 2 2 0% 0% 0%
MAHAPAY 3 3 100% 100% 0%
AOM 1 PT INTEGRA PRATAMA 1 8 9 11% 11% 0%
TELKOM 26 41 67 42% 39% -8%
VISIONET 187 150 337 57% 55% -3%
Total AOM 1 217 201 418 54% 52% -3%
BRINGIN GIGANTARA 33 4 37 91% 89% -3%
INGENICO 2 23 25 10% 8% -19%
MAHAPAY 12 12 100% 100% 0%
AOM 2
PRIMAVISTA 1 8 9 11% 11% 0%
TELKOM 6 13 19 32% 32% 0%
VISIONET 123 59 182 71% 68% -5%
Total AOM 2 177 107 284 65% 62% -5%
JADIN 1 1 0% 0% 0%
MAHAPAY 5 1 6 83% 83% 0%
AOM 3 PRIMAVISTA 9 5 14 64% 64% 0%
TELKOM 39 47 86 49% 45% -9%
VISIONET 139 94 233 60% 60% 0%
Total AOM 3 192 148 340 58% 56% -3%
INDOPAY 1 10 11 10% 9% -10%
INGENICO 103 15 118 87% 87% 0%
JADIN 1 1 0% 0% 0%
AOM 4 MAHAPAY 1 9 10 10% 10% 0%
PRIMAVISTA 10 89 99 10% 10% 0%
TELKOM 8 100 108 7% 7% -1%
VISIONET 69 67 136 51% 51% -1%
Total AOM 4 192 291 483 40% 40% 0%
Grand Total 778 747 1.525 52% 51% -2%
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