Loan Sanction Letter DC44F8T
Loan Sanction Letter DC44F8T
Loan Sanction Letter DC44F8T
Date 06/08/2024
SUBHANKAR PATTANAYAK
JALPAIPART 2, PURBA MEDINIPUR, MEDINIPUR EAST, WB, IN,
72165
East Midnapore
Tamluk , 721656
West Bengal
Branch: Bangalore
Reference: SC33J430BIDC44F8T
Dear Sir/Madam,
We thank you for applying for Personal Loan with Vivriti Capital Limited (Formerly known as
Vivriti Capital Private Limited ) ("Lender 1" or "VCL") and Upmove Capital Private Limited
("Lender 2") (jointly referred to as “Lenders”). We are pleased to inform you that, based on
your loan application and details provided by you, loan facility has been sanctioned to you in
principle basis as per the terms and conditions mentioned below:
Number of Advance NA
Installments
Min Principal Overdue Max Principal Overdue Penal Charges
Up to 2000 200
2001 5000 250
Late Payment
charges in case of 5001 7500 300
delayed payment > 4 7501 10000 350
days 10001 20000 400
20001 and greater 450
For Lender 1
Designation Grievance Redressal Officer
Name Ajitkumar Menon
Contact No. 044- 40074801
Email ID [email protected]
For Lender 2
Designati
Grievance Redressal Officer
on
Name Nadeem K
Contact +91 9986640581 (The contact number is allocated exclusively to the Grievance
No. Redressal Officer
Email ID [email protected]
Customers may refer the Grievance Redressal Mechanism as set out in the Grievance
Redressal Policy at the below link for redressal of their grievances:
Lender 1:
Policy Details:
https://www.vivriticapital.com/Greivance_Redressal_Mechanism.pdf
Lender 2:
Policy Details:
https://upmove.in/assets/customer_grievance_redressal_policy.pdf
Note: The loan will be serviced by Upmove Capital Pvt Ltd in its capacity as Service Partner, on
behalf of Lender 1 and accordingly shall act as the first point of contact for any queries and
grievances with respect to your loan. Nevertheless, the agreement between Lender 1 and
Upmove Capital Pvt Ltd shall not affect your rights as a customer against Lender 1 and you
may contact or seek redressal from Lender 1.
Other terms and conditions:
1. Disbursement shall be subject to execution of transaction documents and the facility/ loan
agreement and other transaction documents may / will contain terms and in addition to or
in modification of those set out in this letter.
2. The continuance of the Facility is subject to cancellation and / or repayment to the
Lenders on demand without assigning any reason for the same.
3. The Lenders are entitled to add to, delete or modify all or any of the terms and conditions
for the facility and/or the Standard Terms applicable to the Facility.
4. You shall immediately intimate the Lenders in the event of any change in your repayment
capacity including a loss / change in job / profession etc. any change in the information
submitted earlier.
5. You have an option to enrol under Group Insurance scheme to cover the loan facility
availed in full or part disbursal. You are free to avail insurance from any of the Insurance
intermediaries and companies operating in the market. You will be required to pay
insurance premium separately as applicable.
6. Please note that risk-based pricing is determined based on the risk associated with type of
loan (Risk Gradation),
a) Profile, financial stability and market reputation; b) Credit history and duration of relationship;
c) Group strength, overall customer yield, future potential, repayment capacity based on cash
flows and other financial commitments; d) Interest, default risk in related customer segment; e)
RBI guidelines, other laws or any other factors on a case-by-case basis, as applicable. In
addition, there is a regular review exercise of the interest rates and product features with the
competition offerings. An additional risk premium may incorporated in the pricing which is
based on the credit risk associated with the customer which is a function of his credit history,
bureau information, internal rating along with other factors like the borrowers income etc.
Hence, it should be noted, that the interest rate applied is different from customer to customer
and his/her loans/advances. The range of rates of interest and approach for gradation of risks
are also available on the website of Lender 1 at www.viviriticapital.com and of Lender 2 at
https://upmove.in/
1. Please note that this is the only sanction letter issued by the Lenders in respect of the
abovementioned proposed loan facility. The Lenders shall not be liable, responsible or
bound by any other letter / communication issued by any person in relation to the
proposed loan facility.
2. Revision in interest rates shall be applied from the first of the month following the month of
the year in which interest rate is changed.
1. The Borrower may note that Smartcoin Financials Private Limited shall be the Lending Services
Provider (LSP) for the Lender and Smartcoin Mobile Application shall be the Digital Lending App
for all purposes.
2. The Borrower can within the cooling-off/ look-up period exit the loan by paying the principal and
the proportionate APR without any penalty.
3. The Borrower shall note that the account shall be classified as Non-Performing Asset (NPA) as
per the extant RBI Circulars/Regulations when the payment of Loan Instalment (principal and/or
interest) remains overdue for more than 90 days, that is, the account will be marked as NPA on
the 91st day of continuous default from the original due date.
To further clarify this, following is an illustrative example of the way any account shall be classified
as NPA:
If due date of a loan account is March 31st, 2021, and full dues (Principal and Interest) are not
received before running of the day-end process on 31st March 2021, the date of overdue shall be
considered to be March 31st, 2021.
If the account continues to remain overdue, then the account shall get tagged as SMA-1 upon
running day-end process on April 30th, 2021, i.e., upon completion of 30 days of being
continuously overdue. Accordingly, the date of SMA-1 classification for that account shall be April
30th, 2021.
Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon running
day-end process on May 30th, 2021, and if it continues to remain overdue further, it shall get
classified as NPA upon running day-end process on June 29th, 2021, i.e., upon completion of 90
days.
4. Upon the account of the borrower being 1 day past due the details of the borrower shall be
shared with our official collection partner:
Smartcoin Financials Private Limited, Indiqube Gamma, No.293/154/172, 3rd Floor, Outer Ring
Road, Kadubeesanahalli. Bengaluru Bangalore KA 560103
5. The collection agencies shall reach out to the borrower on behalf of the Lender on his registered
contact number and/or address. The list of Collection Agencies engaged are displayed on our
website and the website of the LSP.
6. Recovery Mechanism: SmartCoin follows a proactive communication and data-driven approach
for collections from the borrowers. The whole recovery process is well disciplined and customer
protection is ensured at each stage. The main emphasis is put on educating the customer with the
impacts of non-repayment on credit profile, bureau and legal ramifications. The course of action
adopted by SmartCoin post default by the borrower in repaying the scheduled repayment(s) is as
follows:
* Consequent to default by the borrower, the immediate action taken is to initiate messaging
through SMS, inapp-chat, WhatsApp, IVR, notifications, email and tele-calling by SmartCoin’s
inhouse collections team. These calls are managed and prioritised through intelligent data-driven
strategies. The messaging is context-based and focuses on customer education and warning
around credit bureau impacting future loans and legal impact.
* The next action taken is to send LDN (Loan Demand Notice) and LRN (Loan Recovery Notice)
through multiple channels including email, SMS, Whatsapp and registered post in vernacular
languages.
* Finally, SmartCoin delegates the recovery to its network of field agents in certain select states
followed by external collection partners who make use of their specialist network for recovery. It is
ensured that the external collection partners are compliant with RBI guidelines and
recommendations and follow best industry practices. Add details of such agencies are updated in
website of Smartcoin from time to time in https://smartcoin.co.in/list-of-agency-names/
7. In case of any issues regarding any Recovery Practices implemented, a complaint can be
raised according to the Grievance Redressal Policy available on the website of the Lender.
8. For any Grievance you can contact the Nodal Officer of the Lender in the manner specified in
the Grievance Redressal Policy.
For Lender 1
Designation Grievance Redressal Officer
Name Ajitkumar Menon
Contact No. 044- 40074801
Email ID [email protected]
For Lender 2
Designati
Grievance Redressal Officer
on
Name Nadeem K
Contact +91 9986640581 (The contact number is allocated exclusively to the Grievance
No. Redressal Officer
Email ID [email protected]
Customers may refer the Grievance Redressal Mechanism as set out in the Grievance Redressal
Policy at the below link for redressal of their grievances:
Lender 1:
Policy Details:
https://www.vivriticapital.com/Greivance_Redressal_Mechanism.pdf
Lender 2:
Policy Details:
https://upmove.in/assets/customer_grievance_redressal_policy.pdf
9. All implicit and explicit cost relating to the loan, payable by the borrower, has been specified in
this KFS. Any fees, charge, etc., which is not mentioned in this KFS will not be charged by the
lender to the borrower, at any stage during the Loan Term.