SERVICE AGREEMENT

This Service Agreement is made on this ___ day of __________, 202__ (“Execution Date”) at Jaipur,
Rajasthan (“Agreement”).
BY AND BETWEEN

SK FINANCE LIMITED, a non banking financial company duly incorporated and registered under the
provisions of the Companies Act, 1956 and having its registered office at G 1-2, New Market, Khasa Kothi,
Jaipur, Rajasthan - 302001 (hereinafter referred to as “SKFL”, which expression shall unless repugnant to the
context or meaning thereof, mean and include its successor(s) and permitted assign(s) on the ONE PART;
AND

_____________________________, having its address at __________________________________,

hereinafter referred to as “Service Provider” or “Vendor” and duly represented through its ___________
(which expression unless repugnant to the context shall mean and deemed to include its successors, agents,
affiliates, representatives and permitted assigns) of the OTHER PART;

“SKFL” and “Service Provider” are hereinafter, whenever the context may so require, collectively referred to
as “Parties” and individually as “Party”.

WHEREAS
A. SKFL is a non-banking finance company governed with the Reserve Bank of India (“RBI”) and is inter alia
engaged in the business of advancing finance facilities (“Business”) to its customers.
B. In business, the repayment(s) by way of installments are spread over a period of time. For smooth
functioning of business, the specialized services of agencies are required to collect the dues from the
customers and also take the possession of assets from the customers as per the terms and conditions of the
loan Agreement entered with the customers.
C. Service Provider is in the business of providing specialized services of collection/repossession more
specifically described herein. Service Provider represents that it has relevant skill, requisite knowledge,

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 experience, expertise, capability, infrastructure, resources and trained and experienced personnel having
requisite skills, trained and experienced expert professionals to perform the functions under this Agreement.
D. That based on the representations of Service Provider, SKFL has agreed to avail the services offered by the
Service Provider on non-exclusive and principal-to-principal basis on such terms and conditions and
consideration as mentioned herein.
E. The parties are now desirous of entering into this Agreement to record the terms and conditions on the basis
of which the Service Provider shall render the services to SKFL.

NOW THEREFORE, IN CONSIDERATION TO THE FOREGOING AND OF THE AGREEMENTS

CONTAINED EXPRESSLY, THE PARTIES HERETO AGREE AS FOLLOWS:

ARTICLE-I DEFINITION & INTERPRETATION

SECTION 1. DEFINITION
Under this Agreement, the following expressions shall endure respective meanings assigned to them below (and
cognate expressions shall bear corresponding meanings), unless the context otherwise requires other terms not
described herein shall bear the same meaning as per the industry wise practice and business standards:
1. “Agreement” means this Agreement and all subsequent communication, change, amendment, addition or
deletion including Schedules, Annexures, Appendix etc. in the terms, conditions, scope and Geographical
limits of services, etc. to this Agreement and the expression ‘hereof’, ‘herein’ ‘hereto’, ‘hereunder’,
‘hereby’ and similar expression refer to this Agreement and to any particular section or other portion of the
Agreement.
2. “Applicable Law(s)” shall mean any statute, enactments, acts of legislature laws, regulation, circular,
ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, government approval,
directive, guideline or any form of decision of, or determination by, or any interpretation, policy or
administration, having the force of law, by any national, state or local agency, ministry, public official,
court or other governmental organization having jurisdiction over the matter in question or the performance
of any obligations of the Parties’, including all foreign exchange laws, laws governing environment, health
and safety and laws affecting the work force, and applicable in India and on the respective obligations of
the Parties to be performed under this Agreement;
3. “Approval(s)” means all the necessary permissions, exemptions, authorizations, licenses, no-objections
certificates or any other documents required from the SKFL, appropriate authorities, governmental
authorities, any third party and any other statutory body required for performance under this Agreement.
4. “Affiliate” means any, body corporate, corporation, partnership, joint venture or other business entity that
directly or indirectly, controls, is controlled by or is under common control or management with the
applicable party to this Agreement.
5. "Amendment" shall mean an amendment or addendum to this Agreement and forming part of it;
6. “Business Day” shall mean the day on which the head office of the SKFL is open for business and shall
exclude any holiday specified under the Negotiable Instruments Act, 1881.
7. “Confidential Information” shall mean all information, know-hows, ideas, designs, documents, concepts,
technology, internal processes, guidelines, marketing, commercial knowledge, and other materials of a
confidential nature including but not limited to, information of a commercial, technical or financial nature
which contains amongst other matters, trade secrets, know-how, proprietary or confidential information, IP
Rights, regardless of form, format, media including without limitation written or oral, market studies,
marketing information, brochures, printed matter, rates and rate tables, computer software and programs,
database technologies, financial statements, business plans, financial projections and budgets, business
operations or systems, financial and trading positions, current or prospective financing sources, information
relating to the customer(s), officers, directors or/employees of the Disclosing Party and its affiliates, details
of SKFL’s customers, suppliers, debtors or creditors and any other information made available through a
preliminary/confidential information memorandum, documents and materials prepared in connection with
Services that is being availed, however such information is documented and also includes those
communicated or obtained through meetings, documents, correspondence or inspection of tangible items,
facilities or inspection at any site or place and all other non-public information, provided by a Party
(“Disclosing Party”) (including receipt or acquisition of) to the other Party (“Receiving Party”) or any
other information which may come to the knowledge of the Receiving Party whether marked as
Confidential Information or not.
8. “Customer(s)” shall mean and includes all borrowers (including co-borrowers and guarantors, as described
and referred to in the Loan Agreement of SKFL who have entered into a Loan/Facility Agreement with
SKFL and obtained finance facility from SKFL.
9. “Effective Date” shall mean _______________________.

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10. “Force Majeure Event” shall mean any event or combination of events or circumstances beyond the
control of a Party which cannot (a) by the exercise of reasonable diligence, or (b) despite the adoption of
reasonable precaution and/or alternative measures be prevented or caused to be prevented, and which
materially and adversely affects a Party’s ability to perform obligations under this Agreement including:
(i) acts of God i.e. fire, draught, flood, earthquake, epidemics and other natural disasters;
(ii) explosions or accidents, air crashes and shipwrecks;
(iii) strikes, lock-outs, civil disturbances, curfew etc.;
(iv) war or enemy action or terrorist action;
(v) change in Applicable Laws, rules and regulations, injunctions or stay granted by court of law or
interim order;
(vi) any event or circumstances analogous to the foregoing which is beyond the control of the Parties;
11. “Intellectual Property Rights” means any and all now known or hereafter known tangible and intangible
rights of SKFL including but not limited to: rights associated with works of authorship throughout the
universe, including but not limited to copyrights, moral rights, and mask-works;
a. trademark and trade name rights and similar rights;
b. trade secret right;
c. patents, designs, algorithms and other industrial property right
d. all information, reports, studies, computer programs and systems, object or source code, flow
charts, diagrams, and other tangible material of any nature whatsoever produced by or as a result
of any Service rendered by the Service Provider to SKFL;
e. all other intellectual and industrial property rights (of every kind and nature throughout the
universe and however designated) (including logos, “rental” rights and rights to remuneration),
whether arising by operation of law, contract, license, or otherwise; and
f. all registrations, initial applications, renewals, extensions, continuations, divisions or reissues
hereof now or hereafter in force (including any rights in any of the foregoing).
12. “Security Incident” shall mean any unauthorized action by a known or unknown person which, if
attempted, threatened, or successfully completed, should reasonably be considered as an attack on the
Service Provider or its employees/ officers/agents in the field while carrying out the work or services being
provided by the Service Provider to SKFL.
13. “Tax” means all forms of applicable taxation, duties, levies, imposts and social security charges, including
without limitation GST, corporate income tax, wage withholding tax, provident fund, employee state
insurance and gratuity contributions, value added tax, customs and excise duties, capital tax and other legal
transaction taxes, stamp duty, dividend withholding tax, real estate taxes, other municipal taxes and duties,
environmental taxes and duties and any other type of taxes or duties in any relevant jurisdiction under Law
for time being in force in India, together with any applicable interest, penalties, surcharges or fines relating
thereto, due, payable, levied, imposed upon or claimed to be owed in any relevant jurisdiction.
14. “Term” means period of the Agreement and includes any extensions agreed by the Parties in writing.
15. “USER” shall mean the person who is using/driving the assets/vehicle at the time of repossession.
SECTION 2. INTERPRETATION
Unless the context of this Agreement otherwise requires:
(a) Words of one gender include the other gender; and words using the singular or plural number include the
plural or singular number, respectively.
(b) Whenever this Agreement refers to a number of days, unless otherwise specified, such number shall refer to
business days;
(c) Any capitalized terms used in any Annexures but not otherwise defined therein, shall have the meaning as
defined in this Agreement:
(d) References from or through any date mean, unless otherwise specified, from and including or through and
including, respectively;
(e) All Schedules hereto or referred to herein are hereby incorporated in and made a part of this Agreement as
if set forth in full herein;
(f) References to any Party include the successors and permitted assigns of that Party.
(e) The terms not defined in this Agreement shall be given the same meaning as given to them in the general
business sense. If no such meaning is given technical words shall be understood in technical sense in
accordance with the in accordance with the industrial practice.

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 ARTICLE-II APPOINTMENT & SCOPE OF WORK
SECTION 1. APPOINTMENT
SKFL hereby appoints Service Provider to perform the service under this Agreement on non-exclusive and
principal-to-principal basis as independent entities in the City/District/Area of [___________] ("Territory"). In
the event SKFL desires to avail the Services of the Service Provider in other city/districts/areas, SKFL shall
communicate in writing to the Service Provider, and the terms of this Agreement shall be applicable to the
appointment of Service Provider for such new cities/districts/areas and in such event the term Territory shall
mean and include such new cities/districts/areas. SKFL shall provide name and address of the respective parties
including the guarantor, contract details, asset details, statement of accounts, late payment charges statement, a
copy of RC book and insurance policy and other relevant documents in order to establish and identify the
contract with the customer including the engine no and chassis number if any of the vehicle for which
installments are overdue and not paid by the customer consequent upon which the asset has to be repossessed.
The Service Provider shall be responsible for maintaining the books of accounts, records, documents etc., to
comply with Applicable Laws relating to the employees employed by it for the fulfillment of the terms herein.

Service Provider agrees that this Agreement does not create nor shall it be construed as creating, any agency,
partnership or joint venture or any distributorship or franchise between the Parties. Service Provider hereby
agrees that it shall not appoint any third parties for rendering the Services without prior written approval from
SKFL’s authorized representative, and if SKFL, at its sole discretion, approves appointment of any third parties
to render the Services under this Agreement then Service Provider shall be responsible as a principal for all acts
and omissions of such third parties.

SECTION 2. SCOPE OF WORK

(A) This Agreement is made and entered into between the parties for collection and repossession of assets
from the customer(s) of SKFL on SKFL’s behalf as prescribed by SKFL from time to time. The scope of
services is elaborated under Schedule – “I” of this Agreement. However, in case of any additional
services as required by SKFL then the same shall be communicated to Service Provider in writing through
letter/email/fax or otherwise. SKFL also reserves the right to forthwith withdraw in writing any work
assigned to Service Provider at any point in time without assigning any reasons.
(B) Service Provider shall carry out the Services in a professional and responsible manner in accordance with
SKFL’s requirements and industrial standards. Notwithstanding anything stated under this Agreement, the
Service Provider hereby agrees that Service Provider shall abide by any further written instructions/
directions from the authorized official of SKFL.
(C) Service Provider shall ensure to submit Pre-Repossession and Post Repossession notice/letter at the
concerned Police Station before and after the repossession of the vehicle/asset of customer in the format
provided by SKFL from time to time. Service Provider or its employees/agents shall not in any manner
use the cash collected by them for any personal use or deposit the cash in their or their associates’
personal account. Service Provider shall ensure that the Service Provider or any of its employees or agent
shall not collect online payment from the customers of SKFL for their personal use or shall not ask the
customers to deposit the money in their or related associates’ personal account. Further, in case of any
vehicle/asset repossessed by the Service Provider the same shall not be used for any personal use and
shall be deposited in the yard within 24 hours of the repossession of the vehicle/asset.
(D) Service Provider at the time of repossession of the vehicle/assets shall prepare the list of Inventory in the
format provided by SKFL. Service Provider shall ensure that the employees/agents or personnel of the
Service Provider shall captured all the authentic details properly in the inventory list. After the
repossession of asset/vehicle, Service Provider shall ensure to get the surrender letter and affidavit signed
by customer/user in the prescribed format as provided by SKFL. In case if the customer/user does not sign
the surrender letter then the Service Provider shall accordingly intimate SKFL about such customer and
provide the details about the incident. Time is an essence of this Agreement.

SECTION 3- EMPLOYEES/ EXECUTIVES/ PERSONNEL OF THE AGENT, SOURCING OF

PERSONS
A. The Service Provider hereby agrees, confirms, and undertakes that its employees/ executives/personnel or
potential recruitees/ appointees, assisting the Service Provider in carrying out the Services under this
Agreement, shall have the minimum qualifications, expertise, and experience to render the services as
stipulated by SKFL from time to time. The Service Provider shall ensure its staff will be available for
minimum time period as agreed between parties from time to time, before being rotated . The Service
Provider further hereby agrees, confirms, and undertakes that the Service Provider shall not pay
remuneration/ retainership fee to any such persons in excess of the quantum or scale of remuneration/
retainership fee, which SKFL may recommend to the Service Provider.

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 B. The Service Provider shall render all necessary co-operation and assistance to SKFL and/or its Affiliates,
as and when required in relation to receiving the applications for employment from individuals, and/or
the SKFL and/or its Affiliates in hiring or recruiting individuals having such qualifications, expertise,
experience as specified by SKFL and/or its Affiliates. The SKFL shall have an appropriate code of
conduct in place with the provision of punitive action in case of any breach by the employees.

ARTICLE-III PAYMENT, CONSIDERATION AND TAX

(A) Subject to the terms and conditions set out herein, in consideration of the undisputed Services to be
provided by Service Provider hereunder, SKFL will pay to Service Provider, professional fees on monthly
basis calculated on the basis of the rates mentioned under Schedule – “II” of this Agreement. Such rate
may be revised by SKFL via. separate letter, as executed in writing from time to time between the parties.
(B) Unless otherwise agreed between the Parties, Service Provider shall provide an undisputed invoice, for
payment of charges to SKFL on or before 7 th day of each month and SKFL shall make payment of the
undisputed bills within 15 days of receipts of undisputed bills/invoices received from Service Provider.
(C) In case of any disputed Bill the Service Provider shall not under any circumstances be entitle to
withhold the vehicle/asset and/or the amount collected and/or recovered by them from the customers of
SKFL and/or the services under this agreement. In case if it is found that the Service Provider is in guilty
of withholding the asset/vehicle or the amount collected then SKFL shall be entitle to take appropriate
legal action against the Service Provider and that the Service Provider shall indemnify SKFL
(D) All Fees payable under this Agreement to Service Provider shall be inclusive of any Goods and Service
Tax or any other tax of a similar nature (by whatever name called) which might be chargeable/leviable on
the transaction contemplated herein in connection with such charges and no separate claim for
reimbursement of any cost or expenses in favor of Service Provider shall be entertained by SKFL in any
manner whatsoever.
(E) SKFL shall be entitled to deduct from its payments to Service Provider the amount of any taxes or any
other deductions required under the Applicable Laws. SKFL and/Service Provider will deliver to each
other, upon request, any such deduction, proof of payment of all such taxes and use commercially
reasonable efforts to provide required documents to party for obtaining credit for such tax payment.
(F) If Service Provider is in receipt of amount under this Agreement along with Goods and Service Tax
(“GST”) amount, Service Provider shall remit the GST within the stipulated period as prescribed under
GST Law to the government authorities, upload error free invoices in the GST portal in a timely manner
so to enable SKFL to avail the entire eligible input tax credit. In case any input tax credit is denied to
SKFL on account of failure of Service Provider to upload the invoices or uploading of incorrect invoices
or any other default of the Service Provider then SKFL shall be entitle to recover such losses from the
Service Provider.
(G) All undisputed invoices will be raised by Service Provider after same is certified or approved by
authorized person of the SKFL for satisfactory completion of services for the service provided. In the
event, SKFL has any query on any item of an invoice, it shall raise the same to Service Provider within
thirty (30) days of submission of the relevant invoice (along with all necessary details and documents
explaining the query or the reasons for contesting the invoice), and Service Provider shall likewise
respond to the same promptly within 10 days from the receipt of such queries. The Parties agree to consult
with each other to resolve disputes expeditiously and in no event later than 7 days from the date of the
invoice. In the event it is found that extra payments have been made by SKFL on account of any
discrepancies in the bills raised by Service Provider or over charging or otherwise, Service Provider shall
promptly reimburse / refund or return to SKFL all extra amounts which have been paid by SKFL. The
rates for new or additional service will be discussed and mutually agreed between the parties in writing.
(H) SKFL shall always have a paramount charge, lien and right of set off on the Fees payable to the Service
Provider or standing to the credit of the Service Provider with SKFL and/or any of its Affiliates in respect
of all or any sums which the Service Provider is liable to pay under this Agreement or in respect of any
other agreement executed between the Service Provider with the SKFL and/or its Affiliates. In the event
any amount is due from the Service Provider either to the SKFL and/or any of its Affiliates under this
Agreement or otherwise, the Fees payable to the Service Provider or standing to the credit of the Service
Provider shall be applied first towards the outstanding amount owed by the Service Provider to the SKFL
and/or its Affiliates under this Agreement or any other agreement and the Service Provider consents,
confirms and agrees to execute any document, as and when required to give effect to the aforesaid
understanding. The Service Provider shall immediately reimburse any amount, which has been
accidentally paid to the Service Provider by SKFL or to which the Service Provider is not entitled, within
[______] days from the date of receipt of such amount. In the event of any delay in reimbursing the
amount the Service Provider shall be liable to pay interest @ 18% p.a. on the said outstanding amount to
the SKFL/its Affiliates as the case may be.

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 ARTICLE-IV REPRESENTATION AND WARRANTIES
SECTION 1. REPRESENTATION & WARRANTIES BY SKFL
SKFL represents that it has authority and competency to enter into the Agreement and is not under any
disability, restriction or prohibition that shall prevent it from performing or observing any of the obligations
under this Agreement.

SECTION 2. REPRESENTATION & WARRANTIES BY SERVICE PROVIDER

(A) Service Provider hereby represents and warrants that it has the competence and authority to enter into this
Agreement and to carry on its business and operation as is being or is proposed to be conducted. It has
obtained all the valid authorization/ licenses/permits, required to conduct its business within the territory
of India and shall maintain such permit, authorization, licenses in accordance with the Applicable Law,
regulations and rules as amended from time to time, during the term of this Agreement.
(B) Service Provider hereby represents and warrants that execution and delivery of this Agreement has been
duly authorized and performance by them hereunder shall not breach any material term or provisions of
any charter, bye-law or Agreement to which Service Provider is party or bound to or violates and/or
infringes upon any third-party rights.
(C) Service Provider shall deliver the services expeditiously and within the given time frame as time being the
essence of the contract. All services delivered by Service Provider hereunder shall be performed in a
professional manner in accordance with the accepted standards of practices as included/followed by
SKFL.
(D) It has necessary skills, knowledge and experience, expertise, adequate capital and competent person/
employee, system and procures, infrastructure and capability to perform its obligation in accordance with
the terms of the Agreement and to the satisfaction of SKFL.
(E) No default is subsisting or might result from the execution of or providing of services under the
Agreement by Service Provider.
(F) All the information provided by Service Provider to SKFL are true and accurate in all material respects
are not misleading and does not omit any material fact, the omission of which would make any fact or
statement therein misleading and the other representation and warranties wherever provided by the
Service Provider to SKFL shall be deemed to form part of the representation and warranties made herein.
(G) Service Provider shall notify, report and investigate any Security Incident to SKFL immediately upon the
same coming to its knowledge. Service Provider undertakes that the staff provided by them, if any, for the
Services shall be competent, and shall be available as per requirement of the SKFL.
(H) Service Provider shall follow all the policies and procedure including but not limited to compliance
management, payment processing, collection strategy, customer handling etc., and shall ensure that the
services are provided to SKFL in the efficient manner.
(I) Service Provider shall not in any way mislead the customers of SKFL, and shall convey the correct terms
and conditions of the products of SKFL to such customers. Service Provider shall regularly provide
updates to SKFL with respect to the provisions of services and shall meet with the designated officials of
SKFL to discuss and review the performance of Service Provider at such intervals as SKFL may from
time to time desire.
(J) SKFL shall have a paramount charge, lien and right off setoff on all monies payable, to the Service
Provider or standing to the credit of Service Provider with SKFL against all or any sums which Service
Provider is liable to pay under this Agreement. In the event that there remains any amount due from the
Service Provider either to SKFL under this Agreement or otherwise, the monies payable to the Service
Provider or standing to the credit of Service Provider shall be applied first towards the outstanding
amount owed by the Service Provider to the SKFL or otherwise and the Service Provider confirms,
consents and agrees to execute all such documents/writings in this regard. For the aforesaid purpose
Service Provider irrevocably authorized SKFL to adjust the amount lying to the credit of Service
Provider’s account against all dues payable by the Service Provider in relation to the discharge of Services
under this Agreement.
(K) Service Provider has assured develop and establish a robust framework for documenting, maintaining and
testing business ‘continuity and recovery procedures’ in relation to the Services. Service Provider
periodically test such business continuity and recovery plan. SKFL shall be entitled to conduct testing and
recovery exercise with the Service Provider. SKFL shall be entitled to intervene and take such appropriate
measures in the event the performance of services by Service Provider are interrupted for any reasons
whatsoever.
(L) Service Provider shall not resort to bribery intimidation or harassment of any kind either verbal or
physical, against any person in the process of collection of any monies on behalf of SKFL, including acts
intended to humiliate publicly or intrude the privacy of the family members, relatives or friends of the
customers of SKFL, make threatening and anonymous call or make false and misleading representations.

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(M) SKFL shall be entitled to notify RBI or any other authority of the details of Services and/or the default in
performance of the Services by Service Provider and/or that it has entered into material outsourcing or is
planning to vary any such outsourcing arrangements. Service Provider authorizes SKFL to exchange,
share or part with all the information and data relating to this Agreement and/or the transaction
contemplated under this Agreement with other banks, financial institutions, credit bureaus agencies,
statutory bodies, affiliates of SKFL as may be required for use or processing of the said information.
(N) SKFL shall at times during the term of this Agreement be entitled to monitor and access the performance
of Services by Service Provider. SKFL shall have the exclusive rights and the Service Provider shall not
have any right to issue any communication/letter on behalf of SKFL or in its own name in relation to the
Services, to the customers of SKFL either directly or indirectly, which are contrary to this Agreement and
services agreed therein.
(O) Service Provider has assured not to conduct its business which is inconsistent with the overall strategic
goals and policies as indicated by SKFL in relation to the Services. Service Provider shall exercise the
same high standard of care in performing the services as would be exercised by SKFL, if the activities
were conducted within SKFL and not outsourced.

ARTICLE V. OBLIGATION OF SERVICE PROVIDER

(A) Service Provider affirms that it has no disability, restriction, or prohibition that shall prevent it from
performing or observing any of its obligation under this Agreement. Service Provider, its representatives,
associates, executives, officer/employees, etc., shall neither deal with nor carry out any activity which
shall cause damage or harm to SKFL or cause prejudice to SKFL in any manner.
(B) Service Provider shall ensure that monthly performance of services are tracked via. MIS and supporting
data and maintained by the Service Provider, wherein tracking of all the activities carried out by the
Service Provider within the prescribed time lines are monitored and shared with SKFL from time to time
as required by SKFL. The format of the MIS shall be provided by SKFL from time to time and the
Service Provider shall share the MIS with SKFL at the end of every month.
(C) Service Provider shall further ensure that all its employees/agents/officers shall bear valid ID-Card issued
by the Service Provider at all times while providing services. Service Provider shall ensure that there is
no misuse of any kind of ID-Card or any data by the employees/ agents/officers of the Service Provider
and shall maintain the data of all its employees.
(D) Service Provider shall ensure that it has conducted thorough background check of its employees/officers/
agents who shall be working for the service provider for providing the services of collection of money
and repossession of assets/vehicles from the customers of SKFL. The employees/officers employed by
Service provider shall be of high integrity and shall not in any manner misuse the amount collected by
them from the customers of SKFL and deposit the same with SKFL within the prescribed time frame
under this Agreement.
(E) Service Provider hereby represents that it has in place contingency plan to ensure continuity of
business/services being herein provided to SKFL. Service Provider has the appropriate code of conduct
for any breach by its employees and that Service Provider shall be liable for all the labour law related
compliances with respect to its employees. All the information provided by SKFL to Service Provider
shall be protected by appropriate classification and labelling.
(F) Service Provider has assured to maintain all registers and records as required from time to time to
maintain under various labour enactments and rules thereunto. Any person employed by the Service
Provider shall not have any claim whatsoever on SKFL and shall not raise any dispute either directly or
indirectly with or against the SKFL in respect of any of the service conditions or otherwise.
(G) Service Provider and its personnel/employee shall not claim any lien on the amount collected by the
Service Provider, even if the amount is due and payable by SKFL.
(H) Service Provider agrees to deposit/provide as security deposit minimum three (3) number of security
cheques from its valid bank account favoring SKFL(“PDC”). The cheque shall be drawn in favor of “SK
Finance Limited”. After adjusting all the dues to SKFL if any by Service Provider and/or its
personnel/employee or any other person in relation thereto, such security deposit cheques shall be handed
over back to the Service Provider at the time of termination of Agreement or at such other time as per
SKFL’s discretion.
(I) Service Provider has assured to be responsible for collection/repossession, maintenance of all records
remittance etc. of all statutory dues to be collected under various statutory laws relating to its
personnel/employee such as ESI Act, Workman Compensation Act etc. and SKFL shall not in any way
be responsible for any statutory violation by the personnel/ employee of Service Provider.
(J) Service Provider shall be responsible for selection, hiring, assigning and supervising/due diligence of the
personnel/employees and shall employ sufficient number of personnel/ employees to provide the services
in a prompt and efficient manner. All such person shall work under the supervision, control and direction
of Service Provider. Service Provider shall be solely responsible for all negotiations with person relating

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 to salaries and benefits, and shall be responsible for assignments and monitoring of performance and for
all disciplinary matters.
(K) All persons engaged by Service Provider shall be in sole employment/control of Service Provider and
Service Provider shall be solely responsible for their salaries, wages, statutory payments etc. Under no
circumstances shall SKFL be liable for any payment or claim or compensation (including but not limited
to compensation on account of injury death or termination) of any nature to the personnel/ employees of
Service Provider. Nothing in this Agreement shall be constructed as creating any contractual or other
relationship between SKFL and any personnel/ employees of Service Provider, nor any obligation on the
part of SKFL to pay or see to the payment of any money due to any such personnel/ employees.
(L) Personnel/employee of Service Provider shall continue to be the personnel/ employees of Service
Provider and work under its direction and shall not become or claim any employment from SKFL/or any
customer off SKFL on whose behalf Service Provider is appointed by SKFL, by virtue of providing
Services, irrespective of the location of performance of Services. Service Provider shall furnish such
records and information as may be required by SKFL in relation to the above and at such intervals as may
be required by SKFL from time to time.
(M) Service Provider shall ensure that it shall provide training to its staff/employees/ executives/personnel
etc., who shall be rendering the services as agreed under the Agreement including 100 hours training and
other necessary trainings as prescribed from RBI from time to time. If so requested by SKFL, Service
Provider shall provide evidence of all previous experiences, qualifications, competency training records
as prescribed by RBI under Fair Practice Code (“FPC”) and other regulations, qualification and
competency of any employee engaged in the performance of Services.
(N) Service Provider has assured its sole liability for the acts, deeds, things done by the personnel/ employee
of Service Provider. Service Provider is hereby prohibited from any nature of subcontract any of the
responsibilities contained herein to any sub-agent or sub-contractor. Service Provider has assured to
verify the identity and address of all its personnel/ employees and shall collect documentary proof to the
satisfaction of SKFL and shall share the same to SKFL as and when required from time to time.
(O) Service Provider shall not be at liberty to secure assignments from any other body corporate or bank or
any other person without prior written approval from SKFL’s authorized person. Service Provider shall
inform SKFL of such other assignments within a period of 15 days from the date of securing such
assignment. Service Provider has to take prior permission from SKFL in writing from its authorized
competent authority before entering into any such assignment with any person other than SKFL.
(P) Service Provider hereby confirms that it has developed and establish a robust framework for
documenting, maintaining and testing Business Continuity and Recovery Procedures and the same is
tested periodically and agreed to test the business continuity and recovery plan jointly with SKFL. SKFL
is free to engage as many as companies, firms, agents, Service Providers to provide the services at
SKFL’s sole discretion and Service Provider will not have any objection to any such arrangement/
outsourcing by SKFL to any other companies, firms agents or otherwise.
(Q) Service Provider confirms to SKFL that there are no pending litigations or any court proceedings/
disputes/claims pending against the service provider or its employees/ officers before any court or
tribunal as the case may be. Service Provider shall not engage such employees and/or the personnel who
has been convicted or any criminal proceedings, litigation, dispute or action have not been initiated,
pending or threatened against such employees and/or the personnel or has committed and/or attempted to
commit any crime involving moral turpitude.
(R) Service Provider has assured to obtain and maintain at all time during the term of this Agreement, the
valid police verification certificate of all its personnel/employee engages for the purpose of rendering
service under this Agreement.

ARTICLE-VI INDEMNITY
(A) Service Provider hereby agree to indemnify and hold harmless at all times SKFL and its officers,
directors, employees, representative and agents, customers of SKFL, against all or any consequences
arising out of any breach of this Agreement by Service Provider and/or its employee, agents including the
issues pertaining with the services, losses, legal proceedings, damages, charges, expenses, claims, legal
fees, liabilities, cost, penalty or fine, which may be caused to or suffered by or made or taken against
either of them arising out of or relating to any claim by a third party or on account or as a result of breach
of confidentiality obligations, misuse of either party's material, works and marks by the other party or its
personnel or as a result of any negligence, wilful misconduct, wrongful or unlawful act, fraud, act of
omission or commission, criminal act by either party or its personnel in connection with the terms and
conditions of this Agreement or any claim made by Service Provider personnel for any compensation,
disability benefits and the like, upon any and all claims on account of death and/or bodily injury to any of
such personnel while providing the services at other party’s premises, any loss incurred by SKFL owing
to failure on Service Provider part to comply with the provisions of Applicable Laws and shall

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 immediately reimburse and pay SKFL on demand all damages, loss, cost, expenses or any changes that
SKFL may suffer or pay in connection therewith. On account of any loss or damage suffered by SKFL
then the quantum of loss suffered shall be determined by SKFL and shall be recovered from the Service
Provider. The Service Provider shall indemnify SKFL in respect of the same.
(B) Notwithstanding anything contained in this Agreement or any other documents executed or to be
executed between the parties all indemnities shall survive expiry or termination of this Agreement and the
Service Provider shall continue to be liable under the indemnities. An infringement of any of the clauses
shall amount to a material breach of the Agreement and the defaulting Party agrees to indemnify the
aggrieved Party from any loss, damages, harm caused to the aggrieved Party by any breach of this
provision by the defaulting Party.
(C) Service Provider shall indemnify SKFL, its officers, agents, and employees against any kind of liability
which arises while providing services to SKFL or may arise after the expiry of this Agreement. In such an
event the Service Provider shall be solely liable for any such loss and SKFL shall be entitle to recover
such losses from Service Provider even after the expiry or termination of this Agreement.

ARTICLE-VII CONFIDENTIALITY
During the Term of this Agreement, each Party may make available to the other Party, the Confidential
Information as well as information and materials embodying and/or conveying the same for the sole purpose of
this Agreement, which information and materials may include data with respect to SKFL’s customer(s)/user.
The Parties agree as follows with regard to the Confidential Information:
(A) Service Provider shall not, without the prior written authorization of SKFL, use, reverse engineer or
copy any of the Confidential Information disclosed by the SKFL, for any purpose other than as
specifically authorize by this Agreement to any person, firm or entity, except to authorized employees
and/or agents as required for the performance of the terms of this Agreement on a strict “ need to know”
basis. This confidentiality clause shall survive the termination of this Agreement.
(B) Service Provider agrees to regard and preserve as confidential and proprietary all Confidential
Information, and to take all steps necessary or appropriate to protect the same against unauthorized
disclosure or use, including, without limitation, causing each of its representatives, employees and agents
with access to the Confidential Information to enter into a confidentiality Agreement in a form acceptable
to the SKFL and prior to being granted such access.
(C) All proprietary and confidential information of either Party or its subsidiaries, affiliates, or licensees,
including without limitation all information, in any form, tangible or softcopy, including without
limitation applications, charts, data, documents, forms, instruments, papers or statements, regarding
either Party or any of its subsidiaries, affiliates, or licensees; or the affiliates of either Party or the
affiliates of any of its subsidiaries, affiliates, or licensees, the accounts, account numbers, names,
addresses or addresses or any other personal or sensitive data of any Party or its affiliates; or any
information derived there from shall form part of the Confidential information and shall not be disclosed
to any third party by either Party unless directed by the Court, or other legal or regulatory then such Party
shall notify to the other Party in writing, in sufficient detail immediately upon receipt of such court
order, legal or regulatory request or similar process, in order to permit the other Party to make an
application for an appropriate protective order at its own cost. The Service Provider hereby expressly
confirms that the SKFL may use the personal information including but not limited to the banking details,
any kind of personal or sensitive information as per IT Act, 2000 and rules framed thereunder for purpose
of its business from time to time.
(D) Service Provider shall immediately notify SKFL of any unauthorized disclosure or use of any of the
Confidential Information that comes to its attention, and shall take all action that the Service Provider
requests to prevent any further unauthorized use, access or disclosure thereof. In the event of any breach
of this Clause, in addition to any other remedies at law or in equity, the SKFL shall be entitled to
equitable relief, including injunctive relief.
(E) This Agreement imposes no obligation with respect to confidential information and IP Rights which
was known to Service Provider before receipt from SKFL is or becomes publicly available; is rightfully
received by Service Provider from a Third Party without a duty of confidentiality; is disclosed by the
SKFL to a Third Party without a duty of confidentiality on the Third Party; is independently developed
by Service Provider without a breach of this Agreement; is disclosed by Service Provider with Disclosing
Party’s prior written approval.
(F) The Service Provider shall use the Confidential Information only for the purposes approved by SKFL
in connection with rendering the Services and not for its own benefit or that of any third party or to the
detriment of the SKFL or any third party. The Service Provider shall keep all Confidential Information
strictly confidential by using a reasonable degree of care but not less than the degree of care used by it in
safeguarding its own confidential information.

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(G) If the Service Provider is directed by a court order, subpoena or other legal or regulatory
direction/request or similar process (“Court Order”) to disclose information recorded on any documents
or disclose any Confidential Information, the Service Provider shall provide a written notice to SKFL
along with a copy of the Court Order, immediately upon receipt of such Court Order unless directed by
SKFL and SKFL shall be given reasonable time to take appropriate legal measures against such Court
Order.
(H) Service Provider shall ensure the stringent security measures for the protection of confidential
information and accepts any liability arising in the event of any breach and/or leakage thereof. The
obligation of Service Provider for the protection of confidential information shall continue even after the
termination or expiry of Agreement. In any event unless all the documents has been handed-over to
SKFL, Service Provider shall preserve the documents as required by the law for time being in force and
shall take suitable steps to ensure its protection. In case Service Provider is associated with other entities
for rendering services, then Service Provider shall strictly ensure to isolate and clearly identify SKFL
customer's information, document, records and assets and to protect its confidentiality and security and
care shall be taken by the Service Provider to build strong safeguards so that there is no comingling of
information/ documents, records and assets. That SKFL shall be entitled to review and monitor the
security practices and control processes of Service Provider on regular basis and Service Provider shall
ensure to disclose any security breach to SKFL on an immediate basis.

ARTICLE-VIII INTELLECTUAL PROPERTY RIGHT

(A) Intellectual Property Rights owned, developed by or licensed to or developed by a Party shall be
exclusively owned by that Party. Nothing in this Agreement shall imply transfer of ownership or
assignment of Intellectual Property Rights including patent, trademark, copyright or its derivatives, in any
work owned by or developed by or licensed to a Party.
(B) Service Provider shall not, without prior written permission of SKFL, use any of “SKFL’s” trade name,
trade mark, symbol, logo, either individually or in conjunction with any other name(s) used by SKFL, on
any stationery, letterhead, board name or otherwise.
(C) Service Provider shall not do any act or thing which may in any manner, in the sole opinion of SKFL,
bring the name of SKFL or any of its trademarks or logo, into disrepute or which may, in the sole opinion
of SKFL, damage or conflict with or which may be detrimental to the interest of SKFL.
(D) Either Party shall not take any action which shall or may impair the right, title or interest of the other
Party, in the trademark or trade name used by the other Party, or create any right, title or interest therein
or thereto which is adverse to that of the other Party, unless expressly permitted under this Agreement.

ARTICLE-IX RECORD RETENTION

(A) Service Provider shall during the term of this Agreement and for a period as prescribed under the
Applicable Law(s): (i) retain any and all such record and supporting documentation that is necessary to
document the performance of its obligations and provision of the Services hereunder and the related fees
charged thereto; (ii) retain all such record as required under Applicable Law; and (iii) upon notice from
the SKFL, provide the SKFL and its agents and representatives with reasonable access to such record and
documentation.
(B) Service Provider shall at all times during the continuance of the Agreement keep and maintain/ perform
the Services as agreed under this Agreement, in favour of SKFL and for which continuous monitoring and
assessment can be done by SKFL. If and so often as the Services shall fail to be maintained/performed
and cannot be assessed/performed properly by Service Provider, then SKFL can take necessary corrective
measures for which Service Provider should extend full co-operation. Service Provider shall return all the
original copies, files, records of SKFL that represents or displays the details of SKFL immediately to the
SKFL upon the termination of this Agreement.
(C) Service Providers has assured to preserve/maintain/produce/furnish documents, data and records in
relation to the Services and as per the directions of SKFL in writing in this regard. Service Provider shall
furnish all such records data and documents as may be required by the SKFL. Service Provider shall put
in place a comprehensive foolproof system for warehousing safe custody and retrieval of all records, data.
Service Provider shall keep those premises comprehensively insured and secure with reasonable amount.

ARTICLE-X AUDIT & INSPECTION

(A) SKFL shall have the right to maintain the accounts in its books of account. The accounts maintained by
SKFL will be binding upon Service Provider with the right to inspect the said accounts in respect of the
same. It is agreed that Service Provider will keep the records and data of the operations of the business
accurate and up to date and shall not in any manner conceal and/or misrepresent any information in
whatsoever manner pertaining to the services rendered under this Agreement from SKFL. During the term
and after the termination of this Agreement SKFL or its representative or RBI or any of the associates of

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 SKFL can inspect and examine the said record during the working hours of any business day. pertaining
to: (i) any information or documents required by the RBI or any other regulatory authority pursuant to the
Service Provider’s obligations under this Agreement; and (ii) any information or documents required by
the SKFL relating to the Services specified under schedule.
(B) Service Provider shall fully co-operate with any governmental or regulatory authority, including RBI or
the Securities and Exchange Board of India requests information or evidence of compliance with such
regulatory standards, or for any other legal purpose, subject to the confidentiality obligations contained
herein, the SKFL shall be entitled to provide such a requesting agency or authority with copies of such
audits conducted by it, or provided to it by Service Provider including any such related reports.
Additionally, SKFL shall be entitled to call upon Service Provider for its reasonable assistance in
responding to such queries, and the Service Provider shall employ its best efforts to provide the SKFL
with such information and assistance. Service Provider shall bare the cost if any for rectification of any
deficiency or irregularity pointed out at the time of Audit within the prescribed time frame and shall not
claim any amount from SKFL.
(C) The Service Provider shall retain audit trails and logs for administrative activities which should be
accessible to the SKFL as and when required. SKFL will periodically, as it deems fit, review the financial
and operational condition of the Service Provider to assess Service Provider’s ability to continue to meet
its outsourcing obligations under this Agreement. Such due diligence review which is based on all
available information about the Service Provider should highlight any deterioration or breach in
performance standards, confidentiality and security and in business continuity preparedness.
(D) SKFL will periodically, as it deems fit, review the financial and operational condition of Service Provider
to assess the Service Provider’s ability to continue to meet its outsourcing obligations under this
Agreement.
ARTICLE-XI LIMITATION OF LIABILITY
(A) SKFL shall be entitle to claim damages from Service Provider and Service Provider shall be liable to pay
to SKFL for any/all losses and expenses of any nature whatsoever arising directly/indirectly from any
dishonest, negligent, criminal, fraudulent act or for breach of any obligations including information
security breach as contemplated herein of Service Provider or any of its representatives, agents,
employees. Service Provider hereby agrees that SKFL shall have no liability whatsoever for any injury to
Service Provider and/or its employees, agents or representatives suffered while providing services to
SKFL. In no event shall SKFL be liable for any indirect, special or consequential damages which may
arise under this Agreement.

ARTICLE-XII EVENT OF DEFAULT

On the occurrence of any of the following events, SKFL shall be entitled (without prejudice to any other right or
remedies, which SKFL may have under these presents or otherwise under applicable law), to terminate this
Agreement and/or any other relationship under or in continuation of this Agreement at any time:
(A) If Service Provider fails or neglects to observe or commit or allow to commit any breach of the terms,
conditions, provisions or stipulations mentioned herein on the part of Service Provider to be performed.
(B) If any of the representations or warranties made by Service Provider are found to be false or wrong. If
Service Provider do or suffer any act or thing or omits to do or suffers to be done any act, thing, deed or
matter whereof in the consequence of which the business of SKFL is like to suffer.
(C) If Service Provider by its act or omission gives SKFL reasonable ground to consider that its rights may be
prejudiced or jeopardized.
(D) If Service Provider fails to deliver the services to the satisfaction of SKFL. Failure to perform as per this
Agreement and/or subsequent documents executed among the parties.
(E) Failure to follow the guideline, norms, standards, policies, procedure etc. laid down by the law for time
being in force from time to time. Any act or deed in whatsoever manner, which is harmful to the goodwill
of SKFL.
(F) Service Provider shall be liable for any and all losses/ damages arising directly or indirectly to SKFL,
from any dishonest, criminal or fraudulent act of any of the personnel engaged or employed by Service
Provider. That Service Provider shall not work in a manner which in SKFL’s opinion may be detrimental
to SKFL’s interest or which may affect its business.
(G) If SKFL is of the opinion that the services are not satisfactory for any reason or in the event of any default
or Service Provider commits any breach of the terms and conditions of this Agreement or fraud or submit
wrong information, or change in ownership/liquidation or upon the occurrence of any event of Force
Majeure.
(H) If it is found that Service Provider is sharing SKFL confidential information to any third party without
prior written consent or conducting any malpractice or does any fraudulent act, or is negligent in
rendering the Service, or in the event of wilful or gross misconduct on part of the Service Provider.

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(I) If there is any introduction of or change in laws or regulations applicable to SKFL which renders the
implementation of this Agreement or the discharge of any obligation hereunder is illegal or contrary to
regulation. If Service Provider becomes insolvent or goes into liquidation, whether voluntary or
compulsory, or is unable to pay its debts then SKFL shall be entitle to terminate this Agreement. If the
Service Provider ceases to carry on its operations for a period of five (5) Business Days for any reason
whatsoever.
(J) If any authority cancels, declines or suspends to renew the Service Provider’s license/ permission to carry
on its Service. Any act or omission by the Service Provider, which is in contravention of any material
terms and conditions of this Agreement or Applicable Laws or industry practice, or the circumstances
under which such act or omission is undesirable and/or objectionable.
(K) Any default and/or negligence on the part of the Service Provider which prejudices the image and/or
goodwill and/or reputation of SKFL and/or results in criticism of SKFL.

ARTICLE-XIII TERM & TERMINATION

SECTION 1. TERM
This Agreement shall remain valid for ____year unless terminated earlier by parties as per the terms & condition
of this Agreement. However, such Agreement shall be subject to renewal via, separate letter issued by SKFL
from time to time. In the event the Parties mutually decide to renew this Agreement, the expression ‘Term’ shall
be construed as inclusive of such renewed period also. SKFL shall monitor the services of the Service Provider

SECTION 2. TERMINATION
The Parties shall be entitled to terminate this Agreement at any time, by giving prior written notice of not less
than ninety (90) days, to the other party. SKFL may terminate this Agreement with immediate effect without
giving any prior notice and without prejudice to any other remedies under this Agreement or law in case of
event of default or any the circumstances which may cause prejudice to the right of SKFL.

SECTION 3. EFFECT OF TERMINATION

(A) In the event of termination of this Agreement, the fees that are due and payable for the services rendered
by the Service Provider prior to the termination shall be paid at SKFL’s sole discretion. Upon termination
Service Provider shall immediately cease to operate and withdraw all the authorization given to any
personnel and ensure that on termination or discontinuance of service due caution is exercised to ensure
that under no circumstances present or ex-personnel represent SKFL in any manner and shall refrain from
any action that would or may indicate any relationship between the parties.
(B) Further Service Provider shall return to SKFL all information, signs, advertising materials, stationary,
invoice, forms, specifications, designs, records, data, samples, models, pertaining to or concerning the
business or the system or bearing any of our corporate logo. Service Provider shall not be entitled to
destroy or erase the records of SKFL in any manner and shall immediately handover all the data to SKFL
upon the termination or expiration of this Agreement. An authorized person of Service Provider shall
certify in writing to such return and that no copies of the said information including Confidential
Information have been retained
(C) SKFL may at its option direct Service Provider to finish any particular work/works which may at date of
termination be under process or outstanding. Any breach of the obligation or delay in its implementation
or any damage shall be without prejudice to the “rights of SKFL” under the law, which shall be quantified
by SKFL. Recovery of such amount shall be without prejudice to the rights of SKFL to take any other
appropriate action under the law. Service Provider agree and confirm to indemnify SKFL against any loss,
damage suffered by SKFL for any act of the Service Provider’s Present or ex-personnel. At this stage
SKFL shall be entitled to retain from and out of any monies then due to Service Provider hereunder or
which become due after termination thereof, any amount which, according to the SKFL is due and owing
to it by Service Provider arising directly or indirectly under this Agreement.
(D) The termination or expiration of the services shall be without prejudice to the accrued rights of the parties
and any provision hereof mentioned in this Agreement shall remain in full force and effect and shall be
enforced notwithstanding such expiry or termination.
(E) This clause shall survive the termination of this Agreement.

ARTICLE-XIV NOTICE
All correspondence, notices or any other communication among the parties under this Agreement shall be in
English or Hindi and shall be in writing. The notice shall be construed as effectively served if sent by fax or e-
mail or speed post or registered post and/or other similar means of electronic communication. Any notice
required or permitted to be given shall be addressed to the address as mentioned under the Agreement. Any
party hereto may change any particulars of its address for notice, by notice to the other in the manner aforesaid.
Such change shall be effective 5 days from the date of receiving such notice. To prove service; it is sufficient to

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prove that the notice was transmitted by Email to the Email Id of the Service Provider and SKFL i.e.
_______________ and _______________ respectively, or in the case of post, that the envelope containing the
notice was properly addressed and posted. That any notice under this Agreement shall be in writing and shall be
addressed to SKFL and Service Provider at the address mentioned herein.

ARTICLE-XV FORCE MAJURE

Notwithstanding anything to the contrary herein contained, SKFL shall have the right to terminate this
Agreement if either party is prevented from discharging its obligations hereunder due to any cause arising out of
related to any Act of God or Act of State, pandemic/epidemic, war, riot, civil commotion, terrorism or any order
of any governmental or semi-governmental or local authority or similar cause.

ARTICLE-XVI JURISDICTION AND ARBITRATION

This Agreement shall be governed by and construed in accordance with the laws of India and both parties
hereby submit to the exclusive jurisdiction of the courts of Jaipur, Rajasthan. Any dispute or difference which
may arise at any time between the Parties hereto with regard to the construction, meaning or effect hereof as to
any; article, matter or thing herein contained or as to the rights or liabilities of the Parties hereto, or any other
matter arising out of or connected with this Agreement, shall be referred to Arbitrator under the Arbitration and
Conciliation Act, 1996 as amended from time to time which shall be presided over by
_______________________________________________________________ as the arbitrator. The seat and
venue of such arbitration shall be situated at Jaipur Rajasthan and the language to be used in the arbitral
proceedings shall be English. The award of the arbitrator shall be final and binding on parties.

ARTICLE-XVII RBI COVENANTS

(A) Service Provider represents and warrants that it is duly organized and validly existing entity under the
applicable laws and jurisdiction of incorporation. It has the requisite corporate power to conduct the
activities as envisaged and prescribed under the Principal Agreement and is not prohibited by the applicable
law for time being in force from entering into the Agreement and it has well trained employees, staff to
handle the responsibilities with care and sensitivity particularly in dealing with SKFL's customers. That it
has full authority to enter into Agreement and it is not in any manner related to, owned or controlled by any
of the director and/or relatives thereto and/or related company of SKFL. Furthermore, Service Provider
expressly agrees that it shall not impede or interfere with the functions of SKFL and/or Reserve Bank of
India ('RBI') and shall ensure that the business activities of SKFL are managed smoothly and that in no
manner it is affected due to Service Provider.
(B) Service Provider hereby expressly agrees that SKFL or person duly authorized by SKFL shall have the right
to access all books, records and information of Service Provider related in whatsoever manner with the
services rendered by the Service Provider under the Agreement and may continuously monitor and assess
the Service Provider and any necessary corrective measures if pointed out by SKFL or persons authorized
shall be implemented by Service Provider immediately or within the timelines as prescribed by SKFL.
(C) Parties hereby expressly agrees that SKFL (including its authorized person, internal and external auditors
and other representatives SKFL designate from time to time) and/or RBI and/ or persons authorized by RBI
shall have the right to conduct inspection, audit and/or to review the premises of Service Provider and/or
have access to its documents, books, records, transactions and any relevant information in connection with
the services rendered to SKFL under Agreement including the right to obtain copies of any audit or review
reports, findings made on the Service Provider in connection with the services rendered under the
Agreement. Furthermore, the relevant information/ records/ books requested shall be provided to SKFL or
its authorized representative(s) or to RBI within a reasonable period of time.
(D) Service Provider shall be required to submit accurate/ true/ correct information/ records/ data/ documents to
SKFL for conducting its due diligence. In the event of submission of false information/ data/ records/
documents, SKFL reserves the right to immediately terminate this Agreement.
(E) Service Provider hereby further agrees to render services and/or any act under this arrangement in
compliance with sections 269SS and 269T of the Income Tax Act, 1961 (‘IT Act’), as amended from time
to time and also they will comply all applicable rules and regulations of IT Act. In case of any breach
conducted in this regard, Service Provider shall be wholly responsible for the financial and non-financial
penalties in accordance with IT Act.
(F) The Service Provider shall ensure the segregation of records and shall maintain a robust contingency and
recovery plan to ensure business continuity on an ongoing basis and shall share the test results with SKFL
from time to time or as and when requested by SKFL or its representatives. That the Service Provider shall
periodically tests the business continuity and recovery plan and shall also conduct occasional joint testing
and recovery exercises as and when required by SKFL.
(G) The Service Provider shall be the single point of interface for the customers and shall enter into a loan
agreement with the borrower, which shall clearly contain the features of the arrangement and the roles and

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 responsibilities of the Service Provider and the SKFL. All the details of the arrangement shall be disclosed
to the customers upfront and their explicit consent shall be taken.
(H) The Service Provider shall adhere to the asset classification and provisioning requirement, as per the
respective regulatory guidelines applicable to them including reporting to Credit Information Companies,
under the applicable regulations for its share of the loan account.
(I) That the Service Provider shall adhere to extant instructions on Fair Practices Code as displayed on the
website of the SKFL and also the Code for collection of dues and repossession of security as displayed on
the website of SKFL.

ARTICLE- XVIII MISCELLANEOUS

SECTION 1. ASSIGNMENT
The Parties shall not transfer or assign, in whole or in part, the benefits, rights or obligations of this Agreement
to any other person, its associate’s or affiliates or any other company or entity, without the other party’s prior
written consent and the approval required from the other party which on failure to do so any such assignment
shall be void and not bind the parties to the Agreement. Service Provider hereby represents and warrants that it
shall obtain the prior written approval from SKFL before appointing any sub-contractors in connection with all
or any part of the services rendered under the Agreement.

SECTION 2. SEVERABILITY
If any term or provision of this Agreement should be declared invalid by a court of competent jurisdiction, the
remaining terms and provisions of this Agreement shall remain unimpaired and in full force and effect.

SECTION 3. COMPLIANCE WITH LAW

Parties agrees to comply with all Applicable Laws, ordinances, regulations and codes in performing its
obligations under this agreement. If at any time during the term of this Agreement, SKFL is informed or it
comes to the attention of SKFL that Service Provider is or may be in violation of any law, ordinance, regulation
or code (or if it is so decreed or adjudged by any court, tribunal or other authority). Service Provider undertakes
to follow and comply with all the rules and regulations of RBI and or any other regulatory authority as
applicable as and when require shall immediately take all appropriate steps to resolve such violation and comply
with such law, regulation, ordinance or code in all respects. Service Provider shall establish and maintain all
proper records, including accounting records, required by any law. Service Provider shall further ensure that the
data provided by SKFL is protected from all kinds of cybercrime or fraud or any kind of hacking.

SECTION 4. SURVIVAL
The terms and provisions of this Agreement that by their nature and content are intended to survive the
performance hereof including confidentiality, intellectual property rights, limitation of liability and indemnity
obligations by any or all parties hereto shall so survive the termination and/or expiration of this Agreement.

SECTION 5. COUNTER PART

This Agreement may be executed in counterpart, each of which shall be deemed an original, but both of which
together shall constitute one and the same instrument.

SECTION 6. STAMP DUTY

Each of the Parties shall pay any costs and expenses incurred by it in connection with this Agreement.

SECTION 7. ENTIRE AGREEMENT & AMENDMENT

(A) This Agreement, including the attached exhibits, constitutes and contains the entire Agreement of the parties
with respect to the subject matter of this Agreement and supersedes any and all prior Agreements,
negotiations, correspondence, understandings and communications between the parties, whether written or
oral, concerning the subject matter hereof. However, all the obligations and liabilities arising under any
earlier Agreement, covenants, and communication(s) shall continue to apply on the Service Provider as per
the terms and condition mentioned under this Agreement.
(B) No changes, modifications or amendment of any nature made to this Agreement shall be valid unless
evidenced in writing and signed for and on behalf of both parties by the respective authorized representatives.

SECTION 8. PUBLICITY
Service Provider and their employees and representatives shall not use the name and/or trademark/ logo in any
sales or marketing publication or advertisement, or in any other manner without prior written consent of SKFL.

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 SECTION 9. CONTINUITY OF BUSSINESS
(A) Service Provider shall prepare a specific continuity of business plan (“Plan”), for situations that may result
in difficulty or inability on the part of Service Provider to perform the Services under this Agreement,
within 30 days of the execution of this Agreement. Such Plan will be made available for the SKFL review
and will broadly address the following objectives:
(B) Identify issues and problems that could potentially disrupt Service Provider’s ability to provide Services in
both the short and long terms.
(C) Develop, maintain and document containment measures that mitigate the risk of Service disruptions
resulting from these issues and problems, which would include but not restricted to communication and
transportation plans;
(D) Develop and maintain Plan procedures for (i) the declaration of an emergency, (ii) notification and
escalation both within the Service Provider and to the SKFL, and an annual management review and
approval of the Plan.
(E) Service Provider shall develop and establish a robust framework for documenting, maintaining and testing
business continuity and recovery procedures. Service Provider shall also periodically test the business
continuity and recovery plan and shall also consider occasional joint testing and recovery exercises as may
be desired by SKFL, which shall be provided by Service Provider to SKFL, upon its request in this regard.

SECTION 10. ANTI-BRIBERY AND ANTI-CORRUPTION

(A) Each Party shall be required to observe the highest standard of ethics during the procurement and
execution of the Transaction. Service Provider agrees that in the event it is established in a court of law
that Service Provider was involved in offering, giving, receiving or soliciting anything of value, to
influence the action of an official in the procurement process, or contract execution (“Corrupt Practice”),
or the misrepresentation of facts, in order to influence a procurement process or the execution of a contract
to the detriment of the SKFL, and free an open competition, including any collusive bidding practices
(prior to, or at the time of bid submission) designed to artificially inflate bid prices, and deprive SKFL of
the benefits of free and open competition (“Fraudulent Practice”), then Service Provider must provide a
detailed explanation for the same, to the satisfaction of the SKFL, however SKFL reserves its right to
terminate this Agreement in the event of the same.
(B) Each Party explicitly acknowledges that neither Party has given or received any improper payment in the
course of negotiating this Agreement. Service Provider shall, on account of its relation with the customer
pursuant to the Agreement, be governed by the provisions of anti-corruption laws, including the
Prevention of Corruption Act, 1988 (“PCA”). Each Party are encouraged to raise concerns about any
bribery issue or any case of corrupt practice or applicable anti-bribery and anti- corruption laws at the
earliest to the compliance officer at [email protected] or at the head office of the SKFL.

SECTION 11. RELATIONSHIP BETWEEN THE PARTIES

Nothing in this Agreement shall in any way be construed to constitute the Service Provider as an agent,
employee or representative of SKFL, and this Agreement between the Parties is on principal to principal basis.
Service Provider shall be responsible for the acts of any third party, appointed for performance of any Services
under this Agreement and nothing in this Agreement shall be construed to give either Party the power or
authority to act for, bind, or commit the other Party, without the prior written consent to do so.

SECTION 12. WAIVER

Neither Party will be deemed to have waived any of its rights under this Agreement by lapse of time or by any
statement or representation other than by an authorized representative in an explicit written waiver. Any waiver
of any term or provision of this Agreement or forbearance to enforce any term or provision by either Party shall
not constitute a waiver as to any subsequent breach or failure of the same term or provision or a waiver of any
other term or provision of this Agreement.

SECTION 13. SET OFF

SKFL shall be entitled to set-off /adjust any amount payable to the Service Provider under this Agreement with
the amount that are payable by the Service Provider to SKFL under this Agreement or otherwise.

SECTION 14. COST

Each Party acknowledges that it shall bear its own legal, accounting, professional and advisory fees, incurred by
it in connection with this Agreement and the transactions contemplated herein. Stamp duty and registration
charges payable in relation to this Agreement shall be borne by the Parties in equal proportion.

SECTION 15: FORCE MAJURE

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The Parties shall not be liable for default or non-performance of the obligations under this Agreement, if such
default or non-performance of the obligations under this Agreement is caused by any reason or circumstances or
occurrences of Force Majeure event. In the event of any Force Majeure, the Service Provider shall notify SKFL in
writing of such circumstances and the cause thereof immediately within two (2) calendar days. Unless otherwise
directed by SKFL, the Service Provider pleading Force Majeure shall continue to perform/render/ discharge other
obligations as far as the same can be reasonably attended/ fulfilled and shall seek all reasonable alternative means
for performance affected by the event of Force Majeure. In such a case, the time for performance shall be extended
by a period(s) not less than the duration of such delay. If the duration of delay continues beyond a period of one (1)
month, SKFL shall have a right to terminate this Agreement.

SECTION 16: DISCLAIMER

Notwithstanding anything to the contrary contained in this Agreement, the Parties hereto agree and confirm that
nothing herein accords to the Service Provider any right whatsoever to carry out any function other than as stated
herein or any additional function/s that may be instructed by the SKFL from time to time. Without prejudice to the
generality of the foregoing, the processing of retail loan applications, assessing of credit worthiness, discretion to
advance loans and disbursal of the loans and other such ancillary and incidental functions which constitute a part of
the business undertaken by the SKFL are solely and absolutely reserved with the SKFL and/or its Affiliates, as
applicable, and the Service Provider is not authorized to carry out and/or to hold itself out as being authorized to
carrying on the same in any manner whatsoever.

IN WITNESS WHEREOF Service Provider has hereunto affixed its signatures and SKFL has caused these
presents to be executed by its authorized signatory the day and year first hereinabove mentioned.
By SKFL Service Provider
Name Authorized Person

Designation
Contact

Seal & Signature

WITNESS 1 WITNESS 2
Name

Address

Signature

Place

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 SCHEDULE – I
SCOPE OF WORK

SECTION 1 FOR CASH COLLECTION

1. Service Provider and/or its personnel/employees/agents or any other person in relation thereto shall follow-up
for collection of overdue Equated Monthly Installment (“EMI”) and all/any other outstanding payment due from
the customers to SKFL and shall regularly follow up from SKFL’s customer and collect all payments, charges,
monies and interest or any other amount due to SKFL from its customer and to deposit all such payment,
charges, monies and interest or any other amount collected from the customer on the same day or next
following working day. The collected amount will not be withholding in any circumstances for what so ever
reason may be. Service Provider shall deposit the collected money with SKFL at the end of the same day or
latest by next working day. The Service Provider shall ensure that the Service Provider or any of its employees
or agent shall not collect online payment from the customers of SKFL for their personal use or shall not ask the
customers to deposit the money in their and/or their associates’ personal account.
2. Service Provider shall issue receipt of all deposits for all payments collected by the Service Provider and
deposit the same with SKFL either by manual or electronic mode as per the practice of SKFL. Service Provider
shall be held responsible for any loss, fraud, theft negligence, error, misrepresentation or any other loss to SKFL
and that the Service Provider shall indemnify the SKFL for the same. Service Provider will neither share the
login id password requisite for the online collection nor share the receipt book under any circumstances for
what so ever reason. In case of loss of receipt book whether in manual or electronic mode, the Service Provider
shall also file FIR/Complaint and publish the same in 2 leading newspapers.
3. The actions of the Service Provider or its employees/agents shall not cause nuisance, wrong doing and disgrace
to any person and shall not falsely state the character, amount or legal status of any outstanding or imply that
the person has committed a crime in order to disgrace and/or humiliate the prospective customer.
4. Service Provider shall perform the services, through itself, its employees or its team in a lawful manner and shall
not engage in any unfair or misleading practices or resort to any forcible, oppressive vindictive, unfair, illegal or
criminal means and shall not engage in any conduct or practice which harasses, oppresses or abuses the
prospective customer(s)/user or any person in connection with the services.
5. Service Provider shall not use violent or any criminal means to harm the person, or his reputation or property of
any person for the purpose of carrying out its work and provide services under this Agreement and shall follow
due process of law to provide the services.

SECTION 2. FOR REPOSESSION

1. SKFL shall, intimate the Service Provider, the details in relation to the vehicles/assets that are to be repossessed
by the Service Provider. Without such intimation from SKFL, the Service Provider shall not re-possess any
vehicle.
2. Service Provider upon receiving the aforesaid intimation shall initiate the process of repossession of vehicle and
submit the necessary pre and post repo notices to the concerned Police Department within the time limit.
3. Service Provider shall adhere to all the guidelines/instructions issued by the RBI or SKFL from time to time and
shall comply with all the legal and procedural requirements as maybe required to comply with in relation to the
services being rendered in this Agreement. The Service provider shall, at all times, keep itself acquainted with
all such instructions/ guidelines/ policies/ procedures/ processes.
4. In performance of services under this Agreement, the Service Provider and its employees and/or the personnel
engaged by the Service Provider for performance of the services shall be bound to observe the code of conduct
of SKFL (“Code of Conduct”) as provide by SKFL from time to time and also available at the official website
of SKFL i.e., www.skfin.in. The Service provider shall ensure that all his employees or agents are well trained
and are aware about the RBI Guidelines for repossession. In case if it is found that the employee of Service
Provider is not well versed with the same then it shall be the duty of the Service Provider to train its employees.
5. Subject to any practical difficulty, informed by the Service Provider which has been duly approved by SKFL,
the Service Provider shall repossess the vehicle within [•] days from receiving the intimation. The Service
Provider shall provide a detailed Inventory list of the vehicle as per the standards of the company to the person
from whom the vehicle is taken into its custody. There shall be four(4) copies of Inventory of the vehicle so
prepared on the spot- one for the hirer/user of the vehicle from whom the custody is been taken, one for Yard,
one for Billing of the Service provider and one for its own record. The Service Provider shall park the vehicle
so repossessed to the authorized yard of SKFL only and handover the detailed inventory list, Photographs
(including the information of registration certificates and other concerned documents) of the vehicles so
repossessed by Service Provider along with pre and post police intimations done by with regard to the
Jurisdiction/ territory/Area from where the repossession is been conducted, in the manner as maybe prescribed
by SKFL (“Vehicle Inventory List”) to the person authorized by SKFL. Service Provider shall ensure that the
cash/vehicle/asset collected by the Service Provider shall be deposited with SKFL within the prescribed time

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 frame. Service Provider shall further ensure that there is no misuse of any kind of any cash collected or
vehicle/asset repossessed by the Service Provider.
6. At the time of taking custody of the vehicle, the Service Provider shall ensure that the following on the spot
several high resolution photographs of the vehicle are taken up to the satisfaction of SKFL:
i. photographs of the exterior of the vehicle from all four sides; and
ii. Photographs of the interior of the vehicle covering all angles. The Service Provider shall immediately
share the said photographs with the person authorized by SKFL.
7. After repossessing the vehicle, the Service Provider shall intimate the concerned local police department about
such repossession.
8. Service Provider shall follow the due process of law at all times while taking the repossession of the vehicle.
The Service Provider shall not take the possession of the vehicle in the following conditions:
i. When there is a medical emergency at the house or place of customer(s)/user.
ii. When there is any lady or child in the vehicle, then the Service Provider shall ensure that the lady and or
child is not in the vehicle at the time of repossession of the same.
iii. The Service Provider shall not take repossession of the vehicle before sunrise and after sunset.
iv. The Service Provider shall not use any kind of foul language or physical abuse at the time of
repossession of the vehicle. In case if the need arises where the customer/user is a history sheater or a
goon then the Service Provider may take help from the local police in taking repossession of the Vehicle
and take the repossession in the presence of the Police.
9. The repossession process shall be deemed to have been completed with respect to a vehicle when all the acts
mentioned above have been undertaken by the Service Provider to the satisfaction of SKFL.
10. Service Provider shall be responsible for the safety and custody of the repossessed vehicle till it is handed over
to the representative of SKFL at the yard and a proper receipt is issued in this regard. In case the vehicle is
damaged during the re-possession process, the Service Provider shall be liable for the same.
11. Service Provider shall peacefully repossess the vehicle without using any force, coercion or any other illegal
means. Further, at the time of taking possession of the vehicle, the Service Provider shall handover any personal
articles/goods, loaded or lying inside the vehicle to the customer or any other person from whom the vehicle is
being re-possessed. In case, at the time of repossessing the vehicle, the vehicle is carrying any consignment
having heavy goods which cannot be removed and handed over to the customer or any other person from whom
the vehicle is being re-possessed, the Service Provider shall immediately inform SKFL for enabling it to inform
the consignor and consignee of such goods and shall do as may be directed by SKFL.
12. Service Provider shall not engage such employees and/or the personnel who has been convicted or any criminal
proceedings, litigation, dispute or action have not been initiated, pending or threatened against such employees
and/or the personnel or has committed and/or attempted to commit any crime involving moral turpitude. The
Service Provider shall, at the time of executing this Agreement, submit the police verification report of its
existing staff/team to SKFL and in case of joining of any new member, the Service Provider shall provide
police verification report with respect to such new persons within two (2) days of their joining.
13. In the performance of the services under this Agreement, the Service Provider shall be bound to observe and
liable to ensure that its employees and/or the personnel engaged by the Service Provider for performance of the
services shall observe the applicable laws and guidelines at all times.
14. Service Provider understands that the services under this Agreement shall be subject to continuous monitoring
and assessment by SKFL and in case SKFL deems any corrective measures necessary in respect of the services
under this Agreement, the same shall be implemented by the Service Provider immediately without any demur
on being duly notified by SKFL.
15. The actions of the Service Provider shall not cause nuisance, wrong doing and disgrace to any person and shall
not falsely state the character, amount or legal status of any outstanding or imply that the person has committed
a crime in order to disgrace and/or humiliate the prospective customer/user .
16. Service Provider shall perform the services, through itself, its employees or its team in a lawful manner and
shall not engage in any unfair or misleading practices or resort to any forcible, oppressive vindictive, unfair,
illegal or criminal means and shall not engage in any conduct or practice which harasses, oppresses or abuses
the prospective customer(s) or any person in connection with the services.
17. Service Provider shall not use violent or any criminal means to harm the person, reputation or property of any
person.
18. Service Provider shall be courteous, polite to the customer/ any other person from whom the vehicle is being re-
possessed and other persons present at the time of repossession of the vehicle and shall under no circumstances
use obscene, profane or abusive language or hold out any threats that cannot be legally carried out.

GENERAL TERMS
Service Provider hereby agrees to provide the following services to SKFL at all time during the term of this
Agreement as per the specifications provided by SKFL:

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 A. SKFL always endeavors to main the customer relationship and that the service provider shall ensure that the
services of Collection/Repossession process is based on courtesy, fair treatment and gentle persuasion and shall
maintain the same decorum. SKFL never supports any kind of harassment or physical force with customers to
facilitate collection. Service Provider shall render the collection/ Repossession services to SKFL by maintaining
SKFL’s policy.
B. SKFL has engaged the Service Provider and, has agreed to act on the terms and conditions specified in this
Agreement. The Service Provider shall perform obligations under this Agreement as per the guidelines issued by
SKFL and RBI from time to time. Service Provider shall perform Services by ensuring strict compliance of the
guidelines.
C. Service Provider shall ensure at all times that its personnel/employees or any other person in relation thereto
employed by Service Provider shall conduct themselves in a polite and presentable manner and carry identity
cards duly issued by service provider.
D. Service Provider shall ensure that monthly performance of services are tracked via. MIS and supporting data and
maintained by the Service Provider, wherein tracking of all the activities carried out by the Service Provider
within the prescribed time lines are monitored and shared with SKFL from time to time as required by SKFL.
The format of the MIS shall be provided by SKFL from time to time and the Service Provider shall share MIS
alongwith data with SKFL at the end of every month.
E. Service Provider shall further ensure that all its employees/agents/officers shall bear valid ID-Card issued by the
Service Provider at all times while providing services. The Service Provider shall ensure that there is no misuse
of any kind of ID-Card or any data by the employees/agents/officers of the Service Provider and shall maintain
the data of all its employees.
F. Service Provider and/or its personnel/employees or any other person in relation thereto shall maintain the highest
decorum and decency during customer visits.
G. Customer(s) would be contacted ordinarily at the places of their choice and in the absence of any specified place,
at the place of their residence and if unavailable at the residence then at the place of their business or occupation.
H. Normally the Service Provider and/or its personnel/employees and/or any other person in relation thereto, will
contact the customer(s) of SKFL in between [700 hours-1900 hours] unless the special circumstances of
customer’s business or occupation requires to be contacted at different time if duly permitted by customer.
I. Customer(s) would be provided with relevant information regarding the outstanding amount to enable discharge
of dues.
J. Identity/Authority of Service Provider and/or its personnel/employees, any other person in relation thereto, to
represent SKFL for follow up and recovery of dues would be made known to the customer(s) at the first instance.
K. Service Provider and/or its personnel/employees, any other person in relation thereto, shall respect the privacy of
SKFL’s customers. SKFL shall have the right to call upon Service Provider to replace any of its personnel/
employees or any other person in relation thereto of the Service Provider who is in sole opinion of SKFL,
jeopardizing the interest of SKFL and the Service Provider shall forthwith comply with the demand of SKFL.
L. Service Provider and/or its personnel/employees and/or any other person in relation thereto, shall not claim any
lien or charge on the amount/payment collected by Service Provider even if any other amount is due and payable
by SKFL to Service Provider.
M.Service Provider and/or its personnel/employees and/or any other person in relation thereto, shall not maintain
any kind of personal relationship either directly or indirectly nor shall enter into any kind of personal financial
transactions with the customers.
N. Service Provider has assured that it has obtained valid police verification certificates for all personnel/employees
and/or any other person in relation thereto engaged in rendering services under this Agreement and such person
has no criminal antecedents/background.
O. In the event of any deviation from any of the conditions by Service Provider and/or its personnel/employees
and/or any other person in relation thereto, SKFL shall be at liberty to terminate this Agreement with immediate
effect without giving any prior written notice and shall also reserves the right to take appropriate legal action.

Code of Conduct for Service Provider and/or its personnel/employee or any other person in relation thereto:-

Do’s Do Not’s

 Well Groomed  No long unkempt hairs

Appearance,
 Clean & Tidy  Shirt sleeves not culled up
dress code
 Formals  No chappals or sandals
Speech  Introduce yourself with identity card  Do not get tough or aggressive
 Use formal address  Do not loss cool, get angry or even
 Tone should be sincere polite yet assertive irritated irrespective of reason
and firm  Pitch should not be high

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  Decency and decorum to be maintained
 Should not get personal
 Fluency in English and local language
 Identity card, letter of authority  Do not collect any cash without issuing
 Official receipt book issued from the company authorized receipt to the
Belongings Service Provider customer
 Diary for writing the information gathered
 Customer’s current statement of a/c
 Collector should not make any verbal or
 Fair and ethical in your dealings with
written promise to customers with on
Ethic customer
behalf of SKFL on matters outside his
 Collection interaction should be based on
preview or on product features
courtesy, fare treatment and persuasion
 No personal deadliness with customer’s
 Unauthorized information written or
 Present all the information required to by
Information verbal cannot be divulged to any customer/
the customer in an orderly fashion
and competitor/any other person
 Service Provider to keep records of
Confidentiality  No information on the customer’s to be
interactions with the customer
shared with other customer’s
 Collection will perform their role within the
Process
frame work of the instruction issued to them
product
in terms of process manuals and specifies of
Discipline
collection procedure based on the product
Maximize  Collection will strive to maximize the
Effectiveness effectiveness of the visits by pre-visit
 preparation and result oriented in order to
improve result
Proximity  Maintain a reasonable distance from  No physical contact with the customer
customer  No obstruction to customer movement
Timing  Earliest: 07.00 hours
 Latest : 19.00 hours
Repossession  Repossession to be carried out strictly as per  No repossession to be done beyond 19.00
SKFL’s norms and FPC as prescribed by hours
RBI from time to time.  No repossession to be done without clear
authentication and Repo kit.

SCHEDULE – II
FEE SCHEDULE
SR. NO. PARTICLUAR AMOUNT

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