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    TQM03

    Uploaded by

    Andrea Bonete
    3rd year - TQM

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    TQM03

    Uploaded by

    Andrea Bonete
    2 views18 pages
    3rd year - TQM

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

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    3rd year - TQM

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2 views18 pages

    TQM03

    Uploaded by

    Andrea Bonete
    3rd year - TQM

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 18

    Eight Principles of Quality

    Management
    September 2024
    PRINCIPLE 1
    Customer Focus
    Organizations depend on their customer and therefore should
    understand the current and future customer needs, should
    meet requirements and strive exceed customer expectations.

    You: It’s all about her


    • Researching and understanding customer needs and expectations.
    • Ensuring the objectives of the organization are linked to customer
    needs and expectations
    • Communicating customer needs and expectations throughout the
    organization.
    • Measuring customer satisfaction and acting on the results.
    • Systematically managing customer relationships
    • Ensuring a balanced approach between satisfying customers and
    other interested parties (such as owners, employees, supplier,
    financiers, local communities and society as a whole).
    PRINCIPLE 2
    Leadership
    Leaders establish unity of purpose and direction of the
    organization. They should create and maintain the internal
    environment in which people can overcome fully involved in
    achieving the organization’s objective.

    You: LEAD! (understand the meaning of quality


    • Considering the needs of all interested parties including customers,
    owners, employees, suppliers, financiers, local communities and
    society as a whole.
    • Establishing the clear vision of he organization’s future.
    • Setting challenging goals and targets
    • Creating and sustaining shared values, fairness and ethical role
    models at all levels of the organization.
    • Establishing trust and eliminating fear
    • Providing people with the required resources, training and freedom
    to act with responsibility
    • Inspiring, encouraging and recognizing people’s contribution.
    PRINCIPLE 3
    Involvement of People
    People at all levels are the essence of an
    organization and their full involvement enables
    their abilities to be used for the organization’s
    benefit.

    You: Ask your parents, in-laws, her friends


    Her children for help
    People:
    • Understanding the importance of their contribution and role in
    organization.
    • Identifying constraints to their performance.
    • Accepting ownership of problems and their responsibility for
    solving them.
    • Evaluating their performance against their personal goals and
    objectives.
    • Actively seeking opportunities to enhance their competence,
    knowledge and experience.
    • Freely sharing knowledge and experience People openly discussing
    problems and issues.
    PRINCIPLE 4
    Process Approach
    A desired result is achieved more efficiently when activities and
    related resources are done.
    Process:
    • Systematically defining the activities necessary to obtain a desired
    result
    • Establishing clear responsibility and accountability for managing
    key activities.
    • Analyzing and measuring of the capability of key activities
    • Identifying the interfaces of key activities within and between the
    functions of the organization
    • Focusing on the factors- such as resources, methods and material
    that will improve key activities of the organization
    • Evaluating risks, consequences and impacts of activities, suppliers
    and other interested parties.
    PRINCIPLE 5
    System Approach to management
    Identifying, understanding and managing interrelated processes
    as a system contributes to the organization’s effectiveness and
    efficiency in an organization.
    ???

    You: Measure her satisfaction.


    Understand the interactions..
    Process:
    • Structuring a system to achieve the organization’s objectives in the most
    effective and efficient way
    • Understanding the interdependences between the process of the system
    • Structured approaches that harmonize and integrate processes
    • Providing a better understanding of the roles and responsibilities
    necessary for achieving common objectives and thereby reducing cross-
    functional barriers
    • Understanding organizational capabilities and establishing resource
    constraints prior to action
    • Targeting and defining specific activities within a system should operate
    • Continually improving the system through measurement and evaluation
    PRINCIPLE 6
    Continual Improvement
    Continual improvement of the organization’s overall
    performance should be a permanent objective of the
    organization. Why?
    Be better
    next time!
    • Employing a consistent organization-wide approach to continual
    improvement of the organization’s performance.
    • Providing people with training in the methods and tools of continual
    improvement
    • Making continual improvement of products, processes and systems an
    objective for every individual in the organization
    • Establishing goals to guide, and measures to track, continual
    improvement
    • Recognizing and acknowledging improvements.
    PRINCIPLE 7
    Factual approach to decision making
    Effective decisions are based on the analysis of data and
    information.

    Truthful;
    don’t lie
    • Ensuring that data and information are sufficiently accurate and reliable

    • Making data accessible to those who need it.

    • Analyzing data and information using valid methods

    • Making decisions and taking action based on factual analysis, balanced


    with experience and intuition.
    PRINCIPLE 8
    Mutual beneficial supplier relationships
    An organization and its suppliers are interdependent
    What do
    and mutually beneficial relationship enhances the they want?

    ability of both to create value.

    You: Think about the in-laws and


    their relatives
    • Establishing relationships that balance short term gains with long
    term considerations
    • Pooling of expertise and resources with partners
    • Identifying and selecting key suppliers
    • Clear and open communication
    • Sharing information and future plans
    • Establishing joint development and improvement activities
    • Inspiring, encouraging and recognizing improvements and
    achievements by supplier.

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