Introduction to Communication Skills

COM 101

F a l l 2 0 2 1
T H E F U T U R E S T A R T S H E R E
 Final Exam Revision
Communication skills

chapter 1 2
Topics of the Final Exam:
• What is communication ?
• Why do we communicate ?
• Components of communication process.
• Delivering presentation
• Methods of delivery
• Effective verbal and nonverbal delivery.
• Body Language(Conscious and Unconscious Body Language)

• Where & How Do You Begin the presentation (Message , Delivery ,Visual Story)
• Effective Listening Guidelines
• Components of listening process
• Main types of listening -Listeners styles -Listening barriers)

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Topics of the Final Exam:
• The nature of interviews
• Types of interviews
• Interview structure
• The responsibilities of the interviewer
.

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Questions of the Final Exam:
The exam will include 4 Questions:
Q1:State whether the following statements are (√) or (×):
1. Simple word is a word that means what the speaker intends and is grammatically correct in the phrase or
sentence in which it appears. ( )
2. An interview is a form of written interaction structured to achieve a goal , which often involves just two people ,
but could include more than two people. ( )

Q2-Multiple choice Question:

Listeners are concerned about the emotional states of others and listen with the purpose of offering support in
interpersonal relationships.
A-Action-oriented B-People-Oriented C-Content-oriented D-Time-Oriented

Q3-Mention the scientific terms (from the glossary )

1- …………………………………: Beyond the intensity of full listening, you can also reach into a form of listening
that not only hears what is said but also seeks to understand the whole person
behind the words
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Questions of the Final Exam:
Q4: Answer the following short essay question:
Describe your project in terms of : (1) What is C.O.P.? (2)
Climate Change in your Country, (3) S.W.O.T. (4) Objective, (5)
The Message (75-100 Words)

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 x

Glossary
Communication Skills:

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 Term Definition
Communication is any behavior that results in an exchange of meaning.
x
Communication involves getting information from one person to the other
Communication
person.
The art and process of creating and sharing ideas.
Effective communication involves the perception of the information as much as
Effective Communication
the delivery of that information, it depends on the richness of those ideas
Johari Window:
Open Self Information about you that both you and the others know it

Johari Window:
Blind Self Information about you that you don’t know but others know

Johari Window:
Hidden Self Information about you that you know but other don’t know

Johari Window:
Unknown Self Information about you that neither you nor others know it

Is the source of the communication (a person or organization that sends

something)
Sender
The sender is an individual, group, or organization who initiates the
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communication. This source is initially responsible for the success of the
Term Definition

The communication
x process begins when the source or sender selects words, symbols,
Encoding pictures and the like, to represent the message that will be delivered to the receiver(s).
This process of selecting, known as encoding, involves putting thoughts, ideas, or
information into a symbolic form.
A message is defined as information conveyed by words (in speech or writing), and/or
Message other signs and symbols. A message (verbal or nonverbal, or both) is the content of the
communication process. The originator of the message in the communication process
is the sender
Channel Communication channels are mediums through which you can send a message to its
intended audience

Receiver Receiver is the person who gets the message and tries to understand what the sender
actually wants to convey and then responds accordingly.

Decoding The decoding of a message is how an audience member is able to understand, and
interpret the message. It is a process of interpretation and translation of coded
information into a comprehensible form.
Noise Noise refers to anything that interferes with the communication process between a
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speaker and an audience. It's also called interference
 Term Definition

x
A response from the receiver which gives the communicator an idea of how the message is being
received and whether it needs to be modified.
Feedback is a key component in the communication process because it allows the sender to evaluate
Feedback the effectiveness of the message. Feedback ultimately provides an opportunity for the sender to take
corrective action to clarify a misunderstood message. "Feedback plays an important role by indicating
significant communication barriers: differences in background, different interpretations of words, and
differing emotional reactions"
Body language It means the changes that occur in the body position and movements that shows what the person is
feeling or thinking.

Unconscious Body Language

Are of biological origin, acquired habit and cultural customs

Conscious Body Language

Are things you actually “do” to convey certain messages.

Public speaking A technique to communicate a message or idea in front 1

of people in order to make them understand the information or alter 0
 Term Definition

include functions
x such as (greeting, introducing people, complaining, thanking and
Social functions of speaking apologizing).

Information functions of includes functions such as (asking for factual information, providing personal information,
speaking describing and narrating).

Giving opinion in functions of includes functions such as (asking for an opinion, giving an opinion, agreeing, disagreeing
speaking and predicting).

Requesting in functions of
speaking includes functions such as (requesting, asking favors and accepting or refusing a request).

Directing in functions of includes functions such as (encouraging, persuading, suggesting, advising, instructing, and
speaking threatening

is one of the most important skills that you need if you want to communicate
Listening effectively. It allows you to decode the messages that you are receiving, but it also
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allows you to help others communicate better 1
 Term Definition

x
is a complex process of receiving, understanding, remembering, evaluating, and responding
Listening Process
to verbal and nonverbal messages.

Types of Listening:
Informational listening Includes listening with the goal of comprehending and retaining information

Types of Listening:
Is listening to evaluate and judge, forming opinion about what is being said. Judgment
Critical listening
includes assessing strengths and weaknesses, agreement, and approval.

Types of Listening:
In this type of listening, we care about the other person and show this concern in the way we
sympathetic listening
pay close attention and express our sorrow for their ills and happiness at their joys.

Types of Listening:
When we listen empathetically, we go beyond sympathy to seek a truer understand how
Empathetic Listening
others are feeling.

Types of Listening:
The listener has a purpose of not only empathizing with the speaker but also to use this deep
Therapeutic listening 1
connection to help the speaker understand, change or develop in some way. 2
 Term Definition

x
It happens when the person hears only what they want to hear, typically misinterpreting what the other
Types of Listening:
person says based on the
Biased listening
Stereotypes and other biases that they have

Types of Listening:
false listening It occurs where a person is pretending to listen but is not hearing anything that is being said.

Types of Listening:
Selective Listening It involves listening for things and ignoring others.

Types of Listening: It happens where the listener pays close and careful attention to what is Being said, seeking carefully to
Full listening understand the full content that the speaker is seeking to put across.

Types of Listening:
Deep listening Beyond the intensity of full listening, you can also reach into a form of listening that not only hears what
is said but also seeks to understand the whole person behind the words

It includes all the knowledge and abilities related to expressing ideas through the written word.
Writing skills The process of writing can be defined as the arrangement of letters, symbols or sequences to express
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defined and expressed meanings
 Term Definition

Interview A form of oral

x interaction structured to achieve a goal , which often involves just
two people , but could include more than two people , who take turns speaking
and listening .

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G A L A L A U N I V E R S I T Y T H E F U T U R E S T A R T S HERE 15
G A L A L A U N I V E R S I T Y T H E F U T U R E S T A R T S HERE 17