Quiz CHRP

1. What is typically considered as part of cost planning for a major project?
 a. The cost of labour

 b. A contingency fund for unexpected situations
 c. Historical data from previous projects
 d. All of the above
Correct Answer: d. All of the above

RATIONALE: Cost planning for a major project typically includes the cost of labor,
contingency funds, and historical data to ensure comprehensive financial preparation.
2. What is Lewin’s model for managing change based on?
 a. Comparative analysis
 b. Force field analysis
 c. Ratio analysis
 d. Cost-benefit analysis
Correct Answer: b. Force field analysis

RATIONALE: Lewin's model for managing change is based on force field analysis,
which involves identifying and balancing forces for and against change.
3. What is the first step in the human resources planning model?
 a. Analyze supply of labor

 b. Forecast demand for labor
 c. Complete a trend analysis
 d. Conduct an environmental scan
Correct Answer: b. Forecast demand for labor

RATIONALE: Forecasting demand for labor is the first step in human resources
planning, as it identifies future workforce needs.
4. Which term is used for an organization that has developed the continuous capacity to
adapt and change?
 a. Matrix organization
 b. Learning organization
 c. Product oriented organization
 d. Involvement oriented organization
Correct Answer: b. Learning organization

RATIONALE: A learning organization is one that continuously adapts and changes to
meet evolving needs and challenges.
5. What is a balanced scorecard?

 a. Standardized form of employee appraisal that relies on several types of evaluations
 b. Weighted checklist created by a department head higher than that of a direct supervisor
 c. Performance measurement examining organizational learning, financial management,
internal operations, and customer management
 d. Series of performance review sessions giving employees feedback about their past
performance or future potential with the organization
Correct Answer: c. Performance measurement examining organizational learning,

financial management, internal operations, and customer management
RATIONALE: The balanced scorecard is a performance measurement tool that looks at
various organizational perspectives including learning, finances, internal operations, and
customer satisfaction.
6. Which term is defined as the systematic, regular monitoring of major external forces
that influence the organization?
 a. Demand forecasting
 b. Workforce planning
 c. Environmental scanning
 d. Competitor benchmarking
Correct Answer: c. Environmental scanning

RATIONALE: Environmental scanning involves regularly monitoring external factors
that could impact an organization.
7. What is the primary challenge when dealing with generation Y employees?
 a. Their desire for autonomy

 b. Their pervasive feeling of boredom
 c. Their need for clearly established rules
 d. Their need for involvement in decision-making
Correct Answer: b. Their pervasive feeling of boredom

RATIONALE: Generation Y employees often struggle with boredom, making it a key
challenge for employers to address.
8. What is the result of cultural diversity within organizational teams?
 a. Teams that immediately share a common identity and function more smoothly
 b. An increase in the organization’s revenues from clients who share the cultural norms
of team members
 c. A shift in the behaviors and thinking of team members to conform with local norms
and to value similar types of rewards
 d. A potential for conflict if team members have not been provided with appropriate
training to help them respect cultural differences
Correct Answer: d. A potential for conflict if team members have not been provided
with appropriate training to help them respect cultural differences
RATIONALE: Cultural diversity can lead to conflict if team members are not trained to
understand and respect different cultural perspectives.
9. Which is an example of ethical misconduct in human resources activities?
 a. Making errors in an offer letter

 b. Failing to update the code of conduct
 c. Showing favoritism in hiring and promotion
 d. Being absent from health and safety meetings
Correct Answer: c. Showing favoritism in hiring and promotion

RATIONALE: Ethical misconduct includes unfair practices such as favoritism in hiring
and promotions.
10. Which relationship best supports mentoring opportunities?
 a. Senior leadership as managers to junior employees

 b. Direct supervisors as mentors to junior employees
 c. Qualified external coaches as mentors to employees
 d. Co-workers from different departments as mentors to employees
Correct Answer: a. Senior leadership as managers to junior employees

RATIONALE: Senior leadership mentoring junior employees is often most effective due
to their experience and perspective.

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1. What is typically considered as part of cost planning for a major project?

 a. The cost of labour

Correct Answer: d. All of the above

2. What is Lewin’s model for managing change based on?

Correct Answer: b. Force field analysis

3. What is the first step in the human resources planning model?

 a. Analyze supply of labor

Correct Answer: b. Forecast demand for labor

Correct Answer: b. Learning organization

5. What is a balanced scorecard?

Correct Answer: c. Performance measurement examining organizational learning,

Correct Answer: c. Environmental scanning

7. What is the primary challenge when dealing with generation Y employees?

 a. Their desire for autonomy

Correct Answer: b. Their pervasive feeling of boredom

8. What is the result of cultural diversity within organizational teams?

9. Which is an example of ethical misconduct in human resources activities?

 a. Making errors in an offer letter

Correct Answer: c. Showing favoritism in hiring and promotion

10. Which relationship best supports mentoring opportunities?

 a. Senior leadership as managers to junior employees

Correct Answer: a. Senior leadership as managers to junior employees

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