victron energy

USER MANUAL
GEBRUIKSAANWIJZING
MODE D'EMPLOI
BEDIENUNGSANLEITUNG

Phoenix 12/300
Phoenix 24/350
Phoenix 12/600
Phoenix 24/800
 Copyrights © 1999, 2000 Victron Energy B.V.
All Rights Reserved

This publication or part thereoff, may not reproduced in any form by

any method, for any purpose.

VICTRON ENERGY B.V. MAKES NO WARRANTY, EITHER

EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, REGARDING
THESE VICTRON ENERGY PRODUCTS AND MAKES SUCH
VICTRON ENERGY PRODUCTS AVAILABLE SOLELY ON AN
“AS-IS” BASIS.

IN NO EVENT SHALL VICTRON ENERGY B.V. BE LIABLE

TO ANYONE FOR SPECIAL, COLLATERAL, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH
OR ARISING OUT OF PURCHASE OR USE OF THESE
VICTRON ENERGY PRODUCTS. THE SOLE AND
EXCLUSIVE LIABILITY TO VICTRON ENERGY B.V.,
REGARDLESS OF THE FORM OF ACTION, SHALL NOT
EXCEED THE PURCHASE PRICE OF THE VICTRON
ENERGY PRODUCTS DESCRIBED HERE IN.

For conditions of use and permission to use this manual for publication
in other than the Englisch, Dutch, French or German language, contact
Victron Energy B.V.

Victron Energy B.V. reserves the right to revise and improve its
products as it sees fit. This publication describes the state of this product
at the time of its publication and may not reflect the product at all times
in the future.

2 manual victron energy

SECTIONS Page

English 4
Nederlands 23
French 43
Deutsch 63

victron energy manual 3

INTRODUCTION

Victron Energy has established an international reputation as a leading

designer and manufacturer of energy systems. Our R&D department is
the driving force behind this reputation. It is continually seeking new
ways of incorporating the latest technology in our products. Each step
forward results in value-added technical and economical features.

Our proven philosophy has resulted in a full range of state-of-the-art

equipment for the supply of electrical power. All our equipment meets the
most stringent requirements.

Victron Energy energy systems provide you with high quality AC

supplies at places where there are no permanent sources of mains power.

An automatic stand-alone power system can be created with a

configuration comprising of a Victron Energy inverter, battery charger
and last but not least, batteries with sufficient capacity.

Our equipment is suitable for countless situations in the field, on ships or

other places where a mobile 230 or 115 VoltAC power supply is
indispensable.

Victron Energy has the ideal power source for all kinds of electrical
appliances used for household, technical and industrial purposes,
including instruments susceptible to interference. All of these applications
require a high quality power supply in order to function properly.

Victron Energy Phoenix sinewave inverter

This manual contains instructions for installing the Phoenix 12/300,
Ph 24/350, Ph 12/600 and Ph 24/800 sinewave inverters. It describes the
functionality and operation of the Phoenix inverter, including its
protective devices and other technical features.

Note: where the abbreviation ‘Ph’ is used please read ‘Phoenix’ instead.

4 manual victron energy

CONTENTS

INTRODUCTION ..............................................................4

1. INSTALLATION ............................................................6
1.1 Location of the inverter 6
1.2 Battery requirements 7
1.3 Connection to the battery 8
1.3.1 General precautions when working with batteries 8
1.4 Connecting the load 10
1.5 Turning the inverter on 11
1.6 Using “economy” mode on the Ph 12/600 and Ph 24/800 12
2. TROUBLESHOOTING................................................13
2.1 The flash sequence table 13
2.2 Acoustic messages 14
2.3 Troubleshooting guidelines 14
3. TECHNICAL DATA .....................................................18
3.1 Phoenix 12/300 and Phoenix 24/350 18
3.2 Phoenix 12/600 and Phoenix 24/800 19
3.3 Enclosure dimensions Ph 12/300 and Ph 24/350 20
3.4 Enclosure dimensions Ph 12/600 and Ph 24/800 20
4. BATTERY CAPACITY.................................................21
4.1 Calculation of the minimum required battery capacity 21

victron energy manual 5

1. INSTALLATION

1.1 Location of the inverter

FAN

x FAN

1 2 3 4 5

1 Ceiling mounting Not recommended

(inverted).
2. Base mounting. OK
3 Vertical wall mounting, OK (beware of small objects falling
fan at bottom. through the ventilation openings on
top).
4 Vertical wall mounting, Not recommended
fan on top.
5 Horizontal wall mounting. OK

For best operating results, the inverter should be placed on a flat

surface. To ensure a trouble free operation of the inverter, it must be
used in locations that meet the following requirements:

a) Avoid any contact with water. Do not expose the inverter to rain or
moisture.
b) Do not place the unit in direct sunlight. Ambient air temperature
should be between 0 °C and 40 °C (humidity < 95% non
condensing). Note that in extreme situations the inverter’s case
temperature can exceed 70 °C.
c) Do not obstruct the airflow around the inverter. Leave at least 10
centimetres clearance around the inverter. When the inverter is
running too hot, it will shut down. When the inverter has reached a
safe temperature level the unit will automatically restart again.

6 manual victron energy

1.2 Battery requirements

For correct operation, the battery voltage should be between

0.92xVnom and 1.25xVnom where Vnom is 12V or 24V depending on
the model, and must be able to supply sufficient current to your inverter.
The following table displays the recommended battery capacity per
inverter type :

Inverter type : Iin at Pnom : Recommended battery

capacity:
Ph 12/300 22 Adc ≥ 100 Ah
Ph 24/350 15 Adc ≥ 60 Ah
Ph 12/600 50 Adc ≥ 200 Ah
Ph 24/800 32 Adc ≥ 100 Ah

The inverter shuts down when the battery voltage is below 0.88xVnom
or above 1.3xVnom. In a low or high battery situation the inverter
generates one beep per second.

THE Ph 12/300 AND Ph 12/600 MUST BE

CONNECTED ONLY TO A 12V
BATTERY.
The inverter will not operate from a 6V battery.
The inverter will be damaged when the battery
voltage is higher than 16V.

CAUTION THE Ph 24/350 AND Ph 24/800 MUST BE

CONNECTED ONLY TO A 24V
BATTERY.
The inverter will not operate from a 12V
battery. The inverter will be damaged when the
battery voltage is higher than 31V.

victron energy manual 7

1.3 Connection to the battery

The Ph 12/300 and Ph 24/350 are equipped with two 4 mm² wires with
a length of 1.5 meters. The Ph 12/600 and Ph 24/800 are equipped with
two 10 mm² wires with the same length. If it is unavoidable to extend
these wires, use a wire gauge of at least 1.5 times larger than the ones
supplied with the inverter. Maximum recommended battery wire length
is approx. 3 meters.

1.3.1 General precautions when working with batteries

1. Working in vicinity of a lead acid battery is dangerous. Batteries

can generate explosive gases during operation. Never smoke or
allow a spark or flame in the vicinity of a battery. Provide sufficient
ventilation around the battery.
2. Wear eye and clothing protection. Avoid touching eyes while
working near batteries. Wash your hands when done.
3. If battery acid contacts skin or clothing, wash immediately with
soap and water. If acid enters eye, immediately flood eye with
running cold water for at least 15 minutes and get medical attention
immediately.
4. Be careful when using metal tools in vicinity of batteries. Dropping
a metal tool onto a battery might cause a short-circuit battery and,
possibly an explosion.
5. Remove personal metal items such as rings, bracelets, necklaces,
and watches when working with a battery. A battery can produce a
short-circuit current high enough to melt a ring or the like to metal,
causing severe burns.

THE RED WIRE MUST BE CONNECTED

TO THE POSITIVE (+) TERMINAL AND
THE BLACK WIRE TO THE NEGATIVE
(-) TERMINAL OF THE BATTERY.
Reverse polarity connection of the battery
CAUTION wires can damage the inverter!
Damage caused by reversed polarity is not
covered by the warranty. Make sure the power
switch is in the OFF ‘0’ position before
connecting the battery.

8 manual victron energy

 IF THE INVERTER IS CONNECTED TO
THE INCORRECT POLARITY, THE
FUSE WILL BLOW.
To replace the fuse in the Ph 12/300 or Ph
24/350, make sure you disconnect the battery
first. Replace the fuse only with the correct
type (Littelfuse, or equivalent, 40 A for 12V
version and 25 A for 24V version, automotive
type). After the fuse is replaced you can
WARNING reconnect the battery again, but this time with
the correct polarity applied (RED TO ‘+’
AND BLACK TO ‘-‘).
If the fuse blows again, even with the correct
polarity applied, the inverter is damaged and
must be returned for service.

THE Ph 12/600 AND Ph 24/800 MODELS

ARE EQUIPPED WITH AN INTERNAL
FUSE WHICH CAN BE REPLACED
ONLY BY SPECIALLY TRAINED
SERVICE PERSONNEL.

DO NOT USE THE Ph 12/300 AND Ph

24/350 INVERTERS WITH ELECTRICAL
SYSTEMS USING POSITIVE GROUND.
These inverters are designed for use with
negative ground electrical systems. The
inverter’s case is connected to the protective
CAUTION earth conductor of the AC outlet and to the
negative wire of the DC input.

The Ph 12/600 and Ph 24/800 models have an

earthed case which is not directly connected to
any DC input wire

victron energy manual 9

1.4 Connecting the load

Before you connect your appliance(s) to the inverter, always check it’s
maximum power consumption. Do not connect appliances to the
inverter needing more than the nominal power rating of the inverter
continuously. Some appliances like motors or pumps, draw large inrush
currents in a start-up situation. In such circumstances, it is possible that
the start-up current exceeds the overcurrent trip level of the inverter. In
this case the output voltage will quickly decrease to limit the output
current of the inverter. If the overcurrent trip level is continuously
exceeded, the inverter will shut down and restart within 18 seconds. In
this case it is advisable to disconnect the appliance from the inverter,
since it requires too much power to be driven by this inverter. Note that
at higher ambient temperature levels, the overload capacity of the
inverter is reduced.
Besides indicating the type of error, the red LED on the Ph 12/600 and
Ph 24/800 inverters also functions as an overload indicator. When heavy
loads are switched on, this LED will shortly light due to the inrush
current of the load. If the ERROR/OVERLOAD LED stays on for 6
seconds, the inverter will shut down and switches to the overload error
mode (see chapter 3.1)

WHEN CONNECTING MORE THAN

ONE APPLIANCE TO THE INVERTER,
IN COMBINATION WITH A
COMPUTER, NOTE THAT IF ONE OF
THE APPLIANCES DRAWS A HIGH
START CURRENT, IT CAN CAUSE
WARNING YOUR COMPUTER TO REBOOT DUE
TO A SUDDEN VOLTAGE DROP.

NEVER CONNECT THE INVERTER’S

OUTPUT TO THE AC DISTRIBUTION
GRID, SUCH AS YOUR HOUSEHOLD AC
WALL OUTLET. IT WILL DAMAGE
THE INVERTER.
CAUTION

10 manual victron energy

1.5 Turning the inverter on
When all the above requirements are checked and satisfied and all
connections are made, it’s time to turn on your Phoenix inverter by
pushing the power switch to the ‘ I ’ position. After a short beep,
indicating that all internal circuits are checked, the sinewave shaped
output voltage gently rises until 230V/50Hz ± 2% is reached.
When the inverter is not supplying power to an appliance for a longer
time, it’s recommended to turn off the inverter to save your batteries
since it still draws a small amount of current in a ‘no load’ condition.
With the Ph 12/600 and Ph 24/800 models you have the possibility to
use the build in “economy” mode as is detailed in the next chapter.

IF THE INVERTER SWITCHES TO AN

‘ERROR MODE’ (SEE CHAPTER 3.1)
DUE TO AN OVERLOAD OR SHORT
CIRCUIT, THE INVERTER WILL
AUTOMATICALLY RESTART AFTER
ABOUT 18 SECONDS.
In case of an over-temperature error, the
WARNING inverter will automatically restart after it has
reached an acceptable temperature. Just before
the inverter restarts, it will warn you with a
short beep.
NEVER TOUCH THE AC
CONNECTIONS WHEN THE INVERTER
IS STILL RUNNING IN AN ERROR
MODE!

THE BUILT IN LARGE ELECTROLYTIC

CAPACITORS CAN HOLD SIGNIFICANT
DC VOLTAGE WHEN THE BATTERIES
ARE DISCONNECTED.
To avoid sparks or short inverter operation, it is
advisable to switch on the inverter for 10
WARNING seconds after battery disconnection, before you
transport the inverter.

victron energy manual 11

1.6 Using “economy” mode on the Ph 12/600 and Ph 24/800

To reduce it’s own power consumption (with 80..90%) when no load is

powered at the output, the 600VA and 800VA inverters are equipped
with a sophisticated Load Detection System. This system detects
whether or not power is needed from the AC output. The amount of
power that needs to be detected in order to jump to economby mode, is
adjustable from 3 to 30W with the ‘load sense level’ potentiometer on
the front panel.

The Ph 12/600 and Ph 24/800 models can operate in two modes, the
continuous mode and the economy mode. When the ‘load sense level’
potmeter is fully turned counter clockwise, the inverter operates in the
continuous mode (blue AC-present LED is continuously on) even when
there is no load connected. In this mode there is always an output
voltage present, which causes the inverter to draw more power from the
batteries.

To set up the economy mode, turn the ‘load sense level’ potmeter
clockwise until the blue LED starts to flash. After about 5 seconds the
flashing stops and the inverter operates in the economy mode. This
means that once per second a narrow pulse of 230V is generated at the
output to check whether there’s a load applied. Every time this 230V
pulse is generated the blue LED is activated too, in order to indicate that
there’s a lethal AC voltage present at the output. When a load exceeding
the adjusted load sense level is connected, the inverter switches to the
continuous mode immediately, delivering power to the load. When the
load is disconnected (or switched off) the blue LED starts flashing for 5
seconds and the inverter switches back to the economy mode.

Note that some loads like TV/video equipment (with standby mode) and
alarm clocks need continuous power so that the standby mode can not
be used.
With some small non compensated loads it is possible that the inverter
switches from continuous mode to economy mode and vice versa all the
time. In this case you have to connect an additional load to the AC
output. The adjusted load sense level can slightly change with DC input
voltage and temperature.

12 manual victron energy

2. TROUBLESHOOTING

2.1 The flash sequence table

Your Phoenix inverter is equipped with a self-diagnosis system, to

inform you about the cause of inverter shut down. To make this visible
the error/power LED (Ph 12/300 and Ph 24/350 models) or red
error/overload LED (Ph 12/600 and Ph 24/800 models) on the front
panel of the inverter, can flash in four different sequences. The duration,
or time period, of this sequence is about 1 second. During this time
period the red LED can flash four times in a row at most. The number
of flashes in this time period indicates the cause of inverter shut down.

In the table below you can find out what kind of flashing sequence
belongs to which error.

Red LED conditions:

=LED flashing
=LED ON
=LED OFF
Time period ERROR/ALARM TYPE
Battery voltage too low or too high
( One flash per second )
Overloaded or shorted output
( Two flashes per second )

Inverter temperature too high. Cooling

down ( Three flashes per second )
Reserved
( Four flashes per second )

Ph12/300, Ph24/350 models:

ON, inverter in normal operation
Ph12/600, Ph24/800 models:
Overload, output in ‘current limit’

victron energy manual 13

2.2 Acoustic messages

The inverter is equipped with an acoustic alarm.

There are three kinds of acoustic messages depending on the possible
cause of inverter shutdown. These messages are related to the red LED
flashing sequences mentioned previously.

Message 1: One beep per second. The battery voltage has reached too
low or too high a level.
Message 2: Two beeps per second. The inverter will shut down soon
due to an overloaded output. Note that with very heavy
overloads the alarm will not sound due to fast inverter shut
down.
Message 3: Three beeps per second. The inverter will shut down
when its temperature has risen another three degrees
Celsius.

2.3 Troubleshooting guidelines

PROBLEM : Inverter is not working (Power /AC Present LED

OFF)

Possible cause : Remedy :

Power switch in OFF (0) position. Push the power switch to the ON
(I) position.
Poor contact between the Clean battery terminals or inverter
inverter’s battery wires and the wire contacts. Tighten battery
battery terminals. terminal screws.
Blown inverter fuse. Replace damaged fuse with the
correct type. Make sure you
disconnect the battery before
changing the fuse. The Ph 12/600
and Ph 24/800 has to be returned
for service.
Very poor battery condition. Replace battery.

14 manual victron energy

PROBLEM : ‘Battery voltage too low or too high’ error keeps on
appearing

Possible cause : Remedy :

Poor battery condition. Replace battery or charge it first.

Poor connection or inadequate When extending the battery wires
wiring between battery and of the inverter make sure you use
inverter, resulting in too much the correct wire gauge (≥ 1.5 times
voltage drop. larger than the fixed battery wires).
It’s not advisable to extend the
battery wires to more than 3
meters.
General failure in your electrical Check your electrical system or
system (in case of no direct consult an electrical engineer to
battery connection). check it for you.

PROBLEM : ‘Overloaded or shorted output’ error keeps on

appearing

Possible cause : Remedy :

Inverter is overloaded. Make sure that the total power

rating of the connected equipment
is lower than the nominal inverter
power rating.
Connected equipment features a Reduce the required power
bad power factor (cosϕ at consumption of the load. Please
sinusoidal currents). note that, for example, a computer
load features a bad power factor,
which causes a reduction of the
maximum output power of the
inverter by approx. 20%.
Connected equipment causes a Make sure that the connected
short circuit at the inverter’s equipment is not broken or
output. malfunctioning. Check if the AC
power cord between the inverter
and the connected equipment is
OK. Any physical damage on the
power cord can produce a short
circuit. Be careful in these
situations!.
victron energy manual 15
On the Ph 12/600 and Ph 24/800 Try to power-up connected
models the red LED stays on at equipment successively, and not
load start-up. simultaneously. Or connect the
load first and then turn-on the
inverter. Otherwise stop using the
connected load, it’s not suitable to
drive it with this inverter.

PROBLEM : ‘Inverter temperature too high. Cooling down’ error

keeps on appearing

Possible cause : Remedy :

Airflow around the inverter is Make sure there is at least 10

obstructed. centimetres of clearance around
the inverter. Remove any items
placed on or over the inverter.
Keep the inverter away from direct
sunlight or heat producing
equipment.
Too high ambient temperature. Move the inverter to a cooler place
or provide additional cooling by an
external fan.
Note: Don’t turn-off the inverter when it’s operating in an ‘Inverter
temperature too high. Cooling down’ error. The inverter needs this
error time to cool down.

16 manual victron energy

Ph 12/600 and Ph 24/800 only :

PROBLEM : Inverter jumps between continuous mode and

economy mode all the time

Possible cause : Remedy :

Too tightly adjusted economy Turn the load sense level potmeter
load sense level. a little clockwise. Please note that
the adjusted load sense level is
slightly dependent on input voltage
and temperature.
Connected load is not Connect an additional load to the
compensated or the ratio between output.
inrush current and continuous
current is too large.

If none of the above remedies helps to solve the problem you encounter,
contact your local Victron Energy distributor for further help and/or
possible repair of your inverter. Do not open the inverter yourself, there
are dangerous high voltages present inside. Opening the inverter will
directly void your 12 months warranty period.

victron energy manual 17

3. TECHNICAL DATA

3.1 Phoenix 12/300 and Phoenix 24/350

TECHNICAL DATA

Phoenix 12/300 Phoenix 24/350

4)
Cont. output at 25°C 300VA 350VA
Cont. output power at 25°C 1) 225W 300W
Cont. output power at 40°C 1) 215W 275W
Peak power 500W 600W
Output voltage 230Vac ± 2% or 115vac ± 2%
Output frequency 50Hz ± 0.05% or 60Hz ± 0.05%
Output waveform True sinewave
Total harmonic distortion Maximum 5% 3)
Admissible cos ϕ of load 0.6 – 1
Input voltage :
Nominal 12Vdc 24Vdc
2) 2)
Range 10.5 - 15.5Vdc 21 – 31Vdc
Maximum efficiency 90% 91%
No load power consumption at < 3.5W < 4.5W
nominal input voltage
Operating temperature range 0 - 40 °C
(ambient)
Protections against Short circuit, overload, high temperature and
low battery voltage
Indications (by pre- Power on, short circuit/overload, high
programmed flashing temperature and high/low battery voltage
sequences of the power LED)
DC input connection Two wires, length 1.5 meters, ∅ 4mm²
AC output connection IEC-320 AC outlet
Enclosure body size
(l x h x w) 177 x 90 x 150
Total weight 3.1 kg 3.5 kg
The inverter complies with the EN50081-1 Generic Emissions Standard
following standards : EN50082-1 Generic Immunity Standard
EN60950 Safety Standard
EN60742 Transformer Standard

18 manual victron energy

3.2 Phoenix 12/600 and Phoenix 24/800

TECHNICAL DATA

Phoenix 12/600 Phoenix 24/800

4)
Cont. output at 25°C 600VA 800VA
Cont. output power at 25°C 1) 500W 650W
Cont. output power at 40°C 1) 450W 600W
Peak power 900W 1500W
Output voltage 230Vac ± 2% or 115vac ± 2%
Output frequency 50Hz ± 0.05% or 60Hz ± 0.05%
Output waveform True sinewave
Total harmonic distortion Maximum 5% 3)
Admissible cos ϕ of load 0.6 – 1
Input voltage :
Nominal 12Vdc 24Vdc
2) 2)
Range 10.5 - 15.5Vdc 21 – 31Vdc
Maximum efficiency 92% 94%
No load power consumption at < 4W < 4.6W
nominal input voltage
No load power consumption at < 0.4W < 0.7W
nominal input voltage with
standby mode activated
Load sense level range 3 - 30W
Operating temperature range 0 - 40 °C
(ambient)
Protections against Short circuit, overload, high temperature and
low battery voltage
Error indications (by pre- Short circuit/overload, high temperature and
programmed flashing high/low battery voltage
sequences of the red LED)
Remaining indications Overload (red LED)
AC Present (blue LED)
DC input connection two wires, length 1.5 meters, ∅ 10mm²
AC output connection SCHUKO type AC outlet
Enclosure body size
(l x h x w) 228 x 108 x 185
Total weight 6.2 kg 6.5 kg
The inverter complies with the EN50081-1 Generic Emissions Standard
following standards : EN50082-1 Generic Immunity Standard
EN60950 Safety Standard
EN60742 Transformer Standard
Note : the given specifications are subject to change without notice

victron energy manual 19

1)
Measured with resistive load.
2)
Undervoltage limit is dynamic. This limit decreases with increasing
load to compensate the voltage drop across cables and connections.
3)
Measured with nominal load at Ta=25ºC and at nominal input and
outputvoltage.
4)
Non linear load, crest factor 3:1

3.3 Enclosure dimensions Ph 12/300 and Ph 24/350

See page 82.

3.4 Enclosure dimensions Ph 12/600 and Ph 24/800

See page 83.

20 manual victron energy

4. BATTERY CAPACITY

4.1 Calculation of the minimum required battery capacity

If the power ratings of the equipment to be powered by the Phoenix

inverter and the duration that the inverter is expected to power the
equipment are known, the minimum battery capacity can be calculated.

Make a list of all equipment to be powered by the Phoenix inverter and

sum up each single power consumption multiplied by the duration of time
in hours, during which power will be consumed (Watt-hours). Add the
internal loss of the Phoenix inverter.

The calculation on the internal loss is a two step process. First we

calculate the loss when the inverter is supplying power to a load. The
efficiency of the inverter in this state is 85%, adding roughly 15% to the
power consumption. When the inverter is not supplying power to a load,
power consumption is approximately 4,5 W.
Determine the number of Ah by dividing the power consumption by the
nominal battery voltage (for example 24 VDC). The result is the total
battery capacity-consumption in Ah's. Multiply this value with a safety
factor of 1,7 and the result is the recommended minimum battery
capacity.

victron energy manual 21

22 manual victron energy