General Terms and Conditions

Version 03/01/2022
These General Terms and Conditions (hereinafter: "GYG GTC") govern the use of the GetYourGuide online
mediation platform, which can be accessed, among others, at the URLs http://www.getyourguide.de,
http://www.getyourguide.com all other country websites (collectively "GYG Website") and the local and
mobile apps and applications (hereinafter collectively "GYG Platform").
1. About us
We, GetYourGuide Deutschland GmbH, registered address Sonnenburger Straße 71-75, 10437 Berlin, Germany,
registered with the Charlottenburg Local Court under HRB 132059 B, ("GetYourGuide" or "we" or "us") are the
operator of the GYG Platform and are responsible for it accordingly. Our platform is available worldwide in
multiple languages and is quick and easy to use.
We operate the GYG Platform as an intermediary platform on which tours and Activities (collectively
"Activity" or "Activities") are o ered online by a variety of local Suppliers around the world ("Suppliers"). We
act as a commercial agent for the Suppliers. The descriptions and illustrations of these Activities originate
from the respective Suppliers. We therefore have no direct influence on the scope of such content.
2. Scope
2.1 These GYG GTC apply to all visitors to the GYG Platform and to all content within the o ered operating
systems (currently iOS, Android) ("Users"). As soon as you use the GYG Platform, you are obliged to comply
with these GYG GTCs. Therefore, please read them carefully before your first use.
2.2 These GYG GTC are directed exclusively at consumers and entrepreneurs within the meaning of the §13
BGB (German Civil Code). They are available online and apply to all of our services or performances, unless
more specific regulations prevail. Should this be the case, we will make this clear at the appropriate time.
Any terms and conditions of the user that conflict with, or deviate from these Terms of Use shall not apply
unless we have expressly agreed to them in writing.
2.3 The use of the GYG platform is only for you personally, i.e. you may not use it under any circumstances
for other business purposes. Keyword: Reselling tickets is an absolute NO GO! This means that any use that
goes beyond your personal use in your private environment and/or serves commercial or business purposes,
those personally connected to you and/or other third parties, in particular the commercial resale of tickets, is
strictly prohibited.
3. What we do
3.1 You can view Activities anonymously on the GYG platform. The Activities include, for example, guided
tours, cooking classes, sightseeing tours by bus, boat trips, tickets for sightseeing and other services. The
contract for the provision of the activity is concluded exclusively and directly between you and the Supplier
("Service Agreement"). On the side of the Suppliers, the contracts are concluded by us on behalf and for the
account of the Suppliers. We act as a commercial agent for the Suppliers and are commissioned and
authorized by the Suppliers to conclude transactions between the Suppliers and the Users, e.g. you, and for
the account of the Suppliers and to collect payments from the Users. We do not o er any Activities ourselves
and therefore do not become your contractual partner of the Service Agreements. We do not act as the
organizer, the landlord, seller or other contractual partner in relation to the Service Agreement with you.
3.2 You can filter the list of activities by di erent parameters. The discovery wizard will show you activities
that match your criteria and are o ered by a specific provider. If more than one provider is able to o er a
tour that matches the criteria entered in the discovery wizard, the provider is again selected based on the
factors including popularity, diversity, availability, cancellation rate, rating, performance over time, and
amount of revenue generated.
3.3 In the interest of a fast and smooth process - you may ask questions about your booking to the
GetYourGuide customer service. For this purpose you can find various forms on Contact us ⎸GetYourGuide,
as well as through our hotline. As commercial agents, we support the Suppliers in this process, we usually
answer within 24 hours, or at the latest usually within 48 hours. The communication between you and the
Supplier can be done directly. In case of emergency, the contact details of the respective Supplier can be
found on your voucher.
3.4 We reserve the right to make the use of the GYG Platform, individual functions of the GYG Platform or
the extent to which individual functions can be used, subject to certain conditions, such as the payment
behavior of the customer (e.g. in the case of prior bookings) or to make it dependent on the presentation of
certain proofs (e.g. proof of identity, purchase, payment or ownership). We reserve the right to restrict your
booking Activities in the case of suspected fraud, violation of these GYG GTC and violation of obligations
under the Service Agreement, which become known to GetYourGuide.
3.5 . We are not obligated to improve, extend (updates/upgrades) or make available the content, functions
and services provided via the GYG Platform. We may discontinue our services and performances at any time,
there is no right to continuation. However, if you have already concluded a Service Agreement with a
Supplier, section 5.3 applies to you, i.e. the Service Agreement.
4. Registration and GYG account
4.1 Although registration is not required, you must register with us in order to use all features, for example, the
"Wish List".
4.2 In order to set up the GYG account, you must enter your full legal name and email address in the
registration form on the GYG platform and set a password. You must keep this data secret so that no third
party has access to your account. By clicking on the button "Register now" you accept these GYG terms and
conditions. After clicking the button "Confirm email" you will receive a confirmation ‘welcome’ email from
GetYourGuide. Your GYG account has now been created.
4.3 You may only create one GYG account for yourself. You may not transfer the account to anyone else.
5. Conclusion of contract with GetYourGuide- User Agreement
5.1 The subject matter of the contract with us as the contracting party, is the use of the GYG platform free of
charge (“User Agreement”).
5.2 The contractual relationship between you and us comes into e ect as soon as you click the "Install"
button on the product description page of the respective app store and, if applicable, enter your respective
password or as soon as you use the website. The contract for the use of the GYG Platform is concluded for an
indefinite period of time and you may terminate it at any time. A blocking, termination or deletion of the
customer account is possible at any time via the GetYourGuide customer service by phone or via the contact
form under "Delete account". The contact details can be found at Contact us ⎸GetYourGuide.
5.3 GetYourGuide may unilaterally terminate the contract on the use of the GYG Account at any time with a
notice period of one week. However, the termination will only become e ective as soon as the already
established Service Agreements have been executed. The right to extraordinary termination remains
una ected.
6. Conclusion of contract with the Supplier - Service Agreement
6.1 If you select and purchase a Supplier's activity on the GYG platform, you conclude a contract with the
Supplier. When concluding the contract, we act as the commercial agent of the Supplier. After checking the
availability of the activity, you add the respective activity to the shopping cart by clicking the button "Add to
cart". After clicking the button "Checkout", you will be asked for further mandatory information, in particular
the payment method, which must be completed.
6.2 By clicking the button "Book now" at the end of the ordering process, you submit a binding o er to
conclude a Service Agreement with the respective Supplier. You are bound to the o er for two working days.
After receipt of the o er, we will send you an automatic order confirmation on behalf of the Supplier. This
order confirmation does not constitute an acceptance of the Service Agreement.
6.3 The Suppliers may provide their own terms and conditions in their respective o er on the GYG platform
("Supplier T&Cs"). Please read these Supplier terms and conditions carefully, because they may contain
important information for you, e.g. regarding cancellation options or conditions. If there is a contradiction in
conditions, the one that is more beneficial to you shall apply.
6.4 We accept the contract o er in the name and on behalf of the Supplier once you receive a booking
confirmation issued in the name and on behalf of the Supplier and, if applicable, a voucher and a payment
confirmation. We reserve the right to accept or reject contract o ers at our sole discretion.
6.5 The contract between you and the respective Supplier is not set out in a separate contract text. The
content of the contract results from the ordered product (i.e. the description of the activity selected by you),
these GTC and - if available - the Supplier GTC.
6.6 You must immediately check the order confirmation to ensure that all data has been entered correctly.
6.7 ATTENTION: In the case of contracts for tourist services that were concluded at a distance - such as
Service Agreements with Suppliers that you have booked through us - there is NO right of withdrawal in
accordance with § 312g para. 2 p. 1 No. 9 BGB (Civil Law), you are only entitled to the statutory rights of
cancellation and termination. If applicable, you are also entitled to contractual cancellation rights as
described under 12.
7. Prices (Suppliers)
7.1 All prices quoted are inclusive prices, i.e. all taxes are already included. However, it is possible that
additional local taxes (e.g. local tax) are levied locally. We have no influence on this.
7.2 The booking prices set by the Suppliers may be subject to special provisions, for example, with regard to
cancellations and the refund of payments made. You must independently check before booking whether the
respective Supplier prescribes deviating conditions.
7.3 We receive a commission from the Supplier for brokering the Service Agreement.
8. Customer service / Best Price Guarantee from GetYourGuide
8.1 You can reach our customer services team at Contact us ⎸GetYourGuide, we are available by phone, chat
or email.
8.2 If you find the activity booked via the GYG platform (i) with the same conditions (date, city, number of
persons) and (ii) with the same services (iii) at a lower price on the Internet (iv) bookable with the same
Supplier and prove this to us, we will pay you the di erence between the lower price booked via
GetYourGuide and the lower price found and available by you on the Internet.
8.3 To make use of this best price guarantee, you must send us the link (and/or a screenshot of the alternative
o er) upon request. We will then check this and should the price actually be lower, pay the di erence,
whereby this payment can also be made by means of a voucher.
8.4 All special o ers and discount promotions are marked as such.
9. Payment at GetYourGuide
9.1 The price o ered on the GYG platform ("Booking Price") shall apply to the Supplier's services. Unless
otherwise agreed, the booking price for the services of the Supplier is payable immediately upon booking by
the user. For selected Activities, you may be able to choose the "Book now, pay later" feature. This is only
possible with a credit card that is valid at least until the date of the selected Activity - to find out, we will
charge 0 EUR to your credit card when you complete your booking. 72 hours before the start of the Activity
we will debit the booking price. If the credit card charge fails, you have 47 hours to make the payment
manually. If this fails and the payment is not made, we will automatically cancel the Activity you booked.
9.2 GetYourGuide is entitled to receive the invoiced amounts in the name of and on behalf of the Supplier (as
a commercial agent), unless otherwise expressly stated in the Supplier's invoice. With the successful payment
to GetYourGuide, you have fulfilled your payment obligations towards the Suppliers with a discharging e ect.
If claims are to be paid by the user in a currency other than their local currency (foreign currency claim),
GetYourGuide may (in its role as a commercial agent) demand payment in the user's local currency and
convert the foreign currency claim at the current exchange rate at the time of the conclusion of the contract.
For highly volatile currencies, we may charge a reasonable exchange fee.
9.3 We are your contact in connection with a Service Agreement and its remuneration as the commercial
agent of the Supplier. If you wish to claim a refund of the booking price outside of our cancellation policy,
e.g. because you believe that you are entitled to it due to a timely cancellation, you may contact us. We will
then contact the respective Supplier. A refund granted by the Supplier can be processed by the Supplier
through us.
9.4 You must provide payment information truthfully and update it immediately in the event of changes we
can reject by a means of payment specified by you. The means of payment permitted for the respective
service will be displayed to you in the order process. Please note the terms and conditions of the payment
service Supplier, which apply. Your payment service Supplier may charge additional fees. You are required to
confirm to us that you are authorized to use or have the right to use a payment method you use.
9.5 In some cases you will not pay the booking price to GetYour Guide, or directly to the Supplier, but to
another company that we have appointed to process the payment as a sub-agent. For example, if you live in
the USA or use a credit card issued in the USA for payment, GetYourGuide Operations Inc, one of our
subsidiaries, will process the payment. These payments are subject to the same terms and conditions as
payments made directly to us, so nothing changes for you. You will have also fulfilled your payment
obligations with the successful payment to the commissioned company with a discharging e ect towards the
providers. If you have questions relating to payment, you can contact our local customer service team via
Contact us ⎸GetYourGuide.
.6 By authorizing payment, you consent to your payment information being used to collect payment for the
Supplier. We reserve the right to make the use of the payment function or individual payment methods on
the GYG platform dependent on a check of the required creditworthiness.
10. Implementation of the Activity (Service Agreement)
10.1 You must arrive on time at the meeting point indicated by the Supplier. Please also take note of the
Supplier’s terms and conditions. If you are traveling to the activity from abroad, you are responsible for the
necessary travel documents (passport, visa, etc.) and compliance with health requirements, etc.
10.2 The booking price of the services does not include insurance. You are responsible for su cient insurance
coverage. The insurance requirement depends on the booked activity.
10.3 For time and deadline calculations, the time zone of the Supplier shall be decisive.
11. Cancellations
11.1 You may only cancel the Service Agreements in accordance with the cancellation conditions as stated in
the Supplier T&Cs, the description of the Activity on the GYG Platforms or on any voucher issued for the
Activity.
11.2 To avoid misunderstandings, you must make changes and cancellations via the GYG platform, unless
otherwise agreed. A cancellation can be made via the form available at Contact us ⎸GetYourGuide. The
change or cancellation must be made in good time; what is "in good time" depends on each individual case.
Therefore, it is very important that you carefully read all terms and conditions, especially the Supplier T&Cs.
The decisive factor for a timely cancellation is the timely receipt of the notification by GetYourGuide. If these
conditions are met, we will issue a cancellation confirmation on behalf of the Supplier. This will serve as
proof of the cancellation and therefore must be kept.
11.3 We can notify you of changes on behalf of the Supplier, especially if at short notice, by your provided
telephone number and by sending changes to your email address.
11.4 If there are no di erent cancellation conditions in the description of the Supplier's activity, in the Supplier
T&Cs or on a Voucher, the following cancellation conditions shall apply:
a) For cancellations more than 24 hours before the start of the activity: full refund of the booking price
b) For cancellations 24 hours or less before the start of the activity or in case of no-show: no refund of the
booking price.
11.5 You always have the option to prove to the Supplier that he has not incurred any damage at all or that
the damage is significantly lower than the cancellation fees demanded by the Supplier.
12. Further rights of the Supplier (Service Agreement)
12.1 The Supplier may cancel the Activity on the agreed date without observing a cancellation period if
weather conditions, o cial measures, strikes or other external circumstances that are unforeseeable or can
only be averted by disproportionate e orts on the part of the Supplier and are beyond the Supplier's control
(in particular events of force majeure) make it impossible or significantly impede or endanger the
performance of the activity. In this case, the booking price paid for the canceled Activity will be refunded.
12.2 The Supplier may exclude you from an Activity if you do not meet the requirements for participation
required on the GYG Platforms. Also, if you would endanger yourself or others through your participation, or
if you disrupt the implementation of the activity in any other way. In these cases, the booking price paid for
the activity will not be refunded.
12.3 The Supplier may make immaterial changes to the program at any time if this appears necessary due to
circumstances arising at short notice. Insignificant program changes also include a change of the
starting/meeting point for the tour, provided that the new meeting point can be reached by the customer
from the originally agreed meeting point on foot or by public transport within 15 minutes. A change of the
start/meeting point is possible up to 24 hours before the start of the booked activity and will be
communicated to you by email or displayed via the GYG platform.
13. Reviews and User content
13.1 We o er you the opportunity to view reviews written by other users or supplementary content and
images about the activity on the GYG platform. These reflect the personal opinion of any respective user
from a specific point in time and are therefore shaped by personal ideas and expectations. It must also be
noted that the activity o ered may have changed since the content or the rating was posted. The number of
ratings given should also be taken into account, as a single opinion is often less meaningful than the
synopsis of a large number of ratings.
13.2 You can personally influence the content of the GYG Platform by writing reviews of Activities for which
you have paid, or, if applicable, by posting pictures ("User Content"). You are fully responsible for the User
Content you post. It is strictly forbidden to post User Content on the GYG Platform that:
is untrue or misleading, in particular make false and/or unobjective assessments of Activities or other
circumstances/events there that could influence the decision of other users,
openly or covertly advertises products, services or companies; in particular, provides reviews, insofar as the
user is o ered remuneration for this action, or provides reviews of the Activities of a Suppliers for whom the
user himself is active, or
contains links or similar information/references that are likely to impair the functioning of third-party data
processing systems.
13.3 Furthermore, you are obligated to ensure that you are entitled to the necessary rights of use for images
before uploading the user content. In particular, images or photos with persons other than may only be
uploaded to the GYG platform if the consent of these persons is available. If you want to use pictures that
have been taken by a person other than yourself, you also need the consent of this person.
13.4 The public accessibility of the User Content may not violate legal provisions, morality and/or the rights
of third parties; in particular, you may not upload and/or make publicly accessible any User Content with
depictions of violence, pornography, discrimination, insults, racism, defamation or other illegal content or
depictions.
13.5 We do not adopt the User Content as our own in any way or context.
13.6 We may use the User Content in various ways. This includes, but is not limited to, displaying it on the
GYG Platform, reformatting it, editing it for clarity or better grammar, including it in or alongside
advertisements or other works.
13.7 We may remove or repost User Content as necessary and at our sole discretion. For example,
GetYourGuide may remove User Content if, in our opinion, it violates our obligations under Sections 14.2-
14.4. We are not obligated to keep copies of User Content or to provide such copies.
13.8 GetYourGuide, its a liates, sub-agents and their (distribution) partners, may display advertisements and
other information next to or together with the User Content on the GYG Platform as well as on other media.
You are not entitled to any compensation for such advertisements. We reserve the right to make changes to
the type and scope of such advertising measures; we will not notify you of such changes.
14. Data protection
14.1 We always process your personal data in accordance with the legal regulations.
14.2 You can find detailed data protection information here.
15. Indemnification
15.1 You shall fully indemnify us for all damages, costs and expenses (including reasonable legal defense
costs) incurred by us as a result of:
15.1.1 your culpable misrepresentation, act or omission in connection with your use of the GYG Platform;
15.1.2 culpable non-compliance with these Terms of Use on your part; or
15.1.3 claims asserted by third parties arising out of or in connection with your culpable access to or use of the
GYG Platform that are not in accordance with these Terms.
15.2 Damages in the sense of clause 16.1 also include compensation to which we are exposed to our vicarious
agents or assistants because of the occurrence of one of the events described in clauses 16.1.1. to 16.1.3..
15.3 The above obligations shall only apply if you are responsible for the infringement in question, i.e. you
have acted intentionally or have disregarded the due care required in the course of trade.
16. Liability
16.1 Except as set forth in Section 17.2, our maximum liability arising out of or in connection with the
performance of our contractual obligations to you shall be limited to the typically foreseeable loss or damage
arising from a negligent breach of a fundamental contractual obligation. A "material contractual obligation"
under these Terms of Service is an obligation, the performance of which is essential to the proper
performance of these Terms of Service and the breach of which jeopardizes the purpose of these Terms of
Service and its performance upon which you as a user may regularly rely. Loss or damage is typically
foreseeable if it was typically foreseeable at the time these GYG Terms and Conditions were accepted. We
exclude our liability and the liability of vicarious agents for damages caused by a negligent breach of a non-
essential contractual obligation.
16.2 Nothing in these Terms and Conditions shall exclude or limit the liability of us or our agents or servants
for gross negligence,intent,death, personal injury or fraud. Likewise, any further-reaching mandatory statutory
rights as a consumer shall remain una ected.
16.3 The above limitations of liability do not apply if we fraudulently conceal a circumstance to the standard
of the GYG platform or should guarantee a certain functionality. The same applies to any claims of the User
under the Product Liability Act.
16.4 No liability shall exist in cases of force majeure, including but not limited to: failure of electronic or
mechanical equipment or communications, acts of third parties (including denial of service attacks and
excessive or abusive use of the GYG Platform), telephone or other connectivity problems, computer viruses,
unauthorized access, theft, operator error, fire, severe weather including floods, regulatory or other acts of
regulatory, governmental or supranational authorities, war, riots or labor disputes.
17. Assignment
You may not transfer, assign or otherwise deal with your rights and/or obligations under these Terms, except
for any claim for damages.
18. Severability clause
Should individual provisions of these GYG GTC be or become void or ine ective in whole or in part, this
shall not a ect the validity of the remaining provisions. Statutory law shall take the place of any provisions
of these GYG GTC that are not included or are invalid. If such statutory law is not available in the respective
case or would lead to an unacceptable result, the parties shall enter into negotiations to replace the non-
included or invalid provision with a valid provision that comes as close as possible to the economic purpose
of the invalid provision.
19. Final provisions
19.1 For the purpose of fulfilling the contract and exercising rights due to us under this contract, we may use
other GetYourGuide companies and third parties as vicarious agents.
19.2 We may amend or adjust these Terms of Use in the future, e.g. to take into account changes in the law,
changes in the conditions of content procurement or regulatory gaps; as far as our paid services are
concerned, we will only amend or adjust these Terms of Use in the future if there are external circumstances
that force us to do so, e.g. to take into account changes in the law, changes in the services of our contractual
partners or regulatory gaps. We will then inform you of this in good time and in an appropriate manner. If
you object, we or you can terminate the contract with immediate e ect.
19.3 All declarations transmitted within the framework of the agreement between GetYourGuide and You
must be made in writing or text form (e.g. by email).
19.4 The online dispute resolution platform of the European Commission can be accessed here. We are
neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration
board.
19.5 For consumers, German law shall apply to the exclusion of the UN Convention on Contracts for the
International Sale of Goods (CISG), unless mandatory statutory consumer provisions of your country, i.e. the
country in which you predominantly reside, are more favorable to you. In this respect, these more favorable
provisions of your country shall apply.

Right of withdrawal
If you are a consumer, i.e. if you are a natural person who is acting for purposes which are outside your
trade, business, craft or profession, and your habitual residency is in the European Economic Area, you
generally have a statutory right of withdrawal in accordance with the following withdrawal information. In
some cases, however, a right of withdrawal is excluded by law, so that you may not have a right of
withdrawal for your specific contract.
Exclusion of the right of withdrawal
The right of withdrawal is excluded by law in the case of distance contracts for the provision of leisure
activities if the contract provides for a specific date or period of performance. This includes date or time-
bound "Tours" of various kinds, "(Multiple) Day Trips", "Entrance Tickets", "Guided Tours", "Water Activities",
"Adventures", "Other Experiences" and "Combination O ers" arranged by us.

Instructions concerning the exercise of the right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other
than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us ( GetYourGuide Deutschland GmbH, Sonnenburger
Straße 73, 10437 Berlin, Germany, withdrawal @ getyourguide . com (spam protection), +49 30 2202 7135 ) of
your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).
You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline,
it is su cient for you to send your communication concerning your exercise of the right of withdrawal before
the withdrawal period has expired.
E ects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the
costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of
delivery other than the least expensive type of standard delivery o ered by us), without undue delay and in
any event not later than 14 days from the day on which we are informed about your decision to withdraw
from this contract. We will carry out such reimbursement using the same means of payment as you used for
the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees
as a result of such reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not later than
14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is
met if you send back the goods before the period of 14 days has expired. We will bear the costs of returning
the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the goods.
Apart from the above, the following applies with regard to your right of withdrawal:
You can use the model withdrawal form below to declare your withdrawal, but are not obliged to use it. For
example, you can also declare your withdrawal quickly and e ciently via our platform by filling out and
submitting our form at Cancel Booking.
If you use the model withdrawal form below, we would kindly ask you to provide your booking reference.
This makes it easier for us to match your withdrawal to your contract, but is not obligatory for you.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract).
-To GetYourGuide Deutschland GmbH, Sonnenburger Straße 73, 10437 Berlin, Germany, withdrawal @
getyourguide . com:
-I/we() hereby give notice that I/We() withdraw from my/our() contract of sale of the following goods()
/for the provision of the following service(*),
-Ordered on() /received on(),
-Name of consumer(s),
-Address of consumer(s),
-Signature of consumer(s) (only if this form is notified on paper),
-Date

(*) Delete as appropriate.