Rainbow Raport Troubleshooting

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Rainbow Problems: Unable to make external calls and internal calls from Rainbow clients in :

1. Office Phone mode


2. Computer (Internet Calls)

Case 1: Call from Rainbow client ( Desktop or android) in Computer ( Internet calls )mode another internal OXE number of the same
company is not possible.

Case 2: Call from Rainbow client ( Desktop or android) in Office Phone mode another internal OXE number of the same company is not
possible.

Case 3: Call from any internal oxe to the destination internal user with business licence for Rainbow is not possible, only internal
Deskphone is ringing, Rainbow desktop or android no ring,no call.

login as: rainbow

rainbow@192.168.4.96's password:

Linux rainbow-mgw 5.10.0-20-amd64 #1 SMP Debian 5.10.158-2 (2022-12-13) x86_64

The programs included with the Debian GNU/Linux system are free software;

the exact distribution terms for each program are described in the

individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent

permitted by applicable law.


Last login: Fri May 10 15:14:43 2024 from 192.168.4.94

[WARNING] SSH server is active

MPSTATUS

rainbow@rainbow-mgw:~$ mpstatus

Rainbow WebRTC Gateway version: 2.2.5-516

Mon May 13 05:31:09 UTC 2024

kamailio status ...

[OK] enabled/active

janus-gateway-mediapillar status ...

[OK] enabled/active

otlitemediapillargateway status ...

[OK] enabled/active

ntp status ...

[OK] enabled/active

registration status ...

traceroute -n -4 -T -p 5060 192.168.4.96

[OK] route 192.168.4.96

rainbow auth status ...


[OK] [OK]

rainbow registered users ...

"Address": "sip:10876880655283119@192.168.4.96:56423;tran
sport=udp",

"Address": "sip:10204813547191902@192.168.4.96:50194;tran
sport=udp",

"Address": "sip:10629855086234580@192.168.4.96:39755;tran
sport=udp",

"Address": "sip:10535361376914274@192.168.4.96:49014;tran
sport=udp",

"Address": "sip:10974472672008073@192.168.4.96:37797;tran
sport=udp",

"Address": "sip:10844561665792728@192.168.4.96:59699;tran
sport=udp",

"Address": "sip:10279430483773367@192.168.4.96:47987;tran
sport=udp",

rainbow@rainbow-mgw:~$

MPCHECK

rainbow@rainbow-mgw:~$ mpcheck
Rainbow WebRTC Gateway version: 2.2.5-516

Mon May 13 05:32:28 UTC 2024

Network settings ...

[WARNING] HOSTDOMAIN is not set

[OK]

Rainbow settings ...

[OK]

DNS test resolution of 'openrainbow.com' ...

[OK] dnstest host (235 ms) 178.32.126.147 178.32.125.161 178.32.125.32 178.32.125.107

Rainbow connect ...

[OK] Rainbow connection (openrainbow.com) can be established

[OK] Rainbow connection (178.32.126.147) can be established

[OK] Rainbow connection (178.32.125.161) can be established

[OK] Rainbow connection (178.32.125.32) can be established

[OK] Rainbow connection (178.32.125.107) can be established

Rainbow TLS check ...

[OK] Rainbow TLS check to openrainbow.com

STUN/TURN test will be done using GEOIP config

DNS test resolution of 'turn-lim3.openrainbow.com' ...

[OK] dnstest turn (80 ms) 162.19.180.113

STUN/TURN test turn-lim3.openrainbow.com ...


162.19.180.113-u-3478 ... /opt/mediapillar/cv/mpstc -u -s20000 -a162.19.180.113 -d3478 -w2

[ok] 162.19.180.113:u:3478-79.106.161.138:20952

[OK] stun/turn test (54 ms)

DNS test resolution of 'turn-lim4.openrainbow.com' ...

[OK] dnstest turn (80 ms) 162.19.180.114

STUN/TURN test turn-lim4.openrainbow.com ...

162.19.180.114-u-3478 ... /opt/mediapillar/cv/mpstc -u -s20000 -a162.19.180.114 -d3478 -w2

[ok] 162.19.180.114:u:3478-79.106.161.138:21101

[OK] stun/turn test (49 ms)

PBX_DOMAIN access ...

ping -4 -c 2 192.168.4.60

[OK] ping 192.168.4.60

PBX_DOMAIN SIP OPTIONS ...

siptest ... /opt/mediapillar/cv/mpstc -S -a192.168.4.60 -d5060 -w2

[OK] success

registration access ...

traceroute -n -4 -T -p 5060 192.168.4.96

[OK] route 192.168.4.96

rainbow@rainbow-mgw:~$
MPSHOW

rainbow@rainbow-mgw:~$ mpshow

Mon May 13 05:33:49 UTC 2024

Rainbow WebRTC Gateway version: 2.2.5-516

- janus-gateway-mediapillar 1.81.3~20230117145704.6c6c8f8059-1

- otlitemediapillargateway 1.82.1~202301121554.61a6c26d2-39

Microsoft / Intel(R) Xeon(R) CPU E5-2696 v4 @ 2.20GHz

1882 MiB RAM / 4 GiB Disk

Current configuration:

AUTOUPDATE="false"

MPZT="false"

BRIDGE="false"

IP="192.168.4.96"

NETMASK="255.255.252.0"
GATEWAY="192.168.4.1"

DNS="10.201.60.11"

HOSTNAME="rainbow-mgw"

HOSTDOMAIN=""

NTP="it.pool.ntp.org"

IP2=""

NETMASK2=""

GATEWAY2=""

LOCALDNS=""

LOCALDOMAIN=""

ROUTES=""

PBX_DOMAIN="192.168.4.60"

SSIP=""

PBXID="PBXd82c-6120-baf8-4ea8-9ee6-d07e-9650-800c"

RAINBOW_DOMAIN="openrainbow.com"

RAINBOW_HOST="openrainbow.com"

TURN_SERVER="GEOIP"

WRTRANGE="20000-29999"

SIPRANGE="30000-39999"

LOGLEVEL="info"

PROXY=""
SSH="true"

LOCRANGE=""

MPROXY=""

SIPTLS="false"

RINGINGAUTO="true"

SNMP="false"

JCODEC_G722="false"

JCODEC_OPUS="false"

rainbow@rainbow-mgw:~$

OXE

SIP EXTERNAL GATEWAY

(1)xb000000> sipextgw -l

Mon May 13 07:45:51 CEST 2024


====================================================================

|REGISTERED SIP EXTERNAL GATEWAYS |

====================================================================

IN SERVICE SIP external gateways list :

1 2

SIP External Gateway 1 - Web RTC Gateway


OXE IP 192.168.4.60

WEB RTC GW IP : 192.168.4.96

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