Part 1
Part 1
Part 1
Gender
Male Female
Age of Respondents
21-30 31-40 Over 40
Educational Level of the Respondents
Diploma Master
BA Degree Other
Work Experience
Less than 2 years Between 2-5 years
Between 5-10 years Other
Part 2:- Questions Related to crerdit collection in lion international bank
2.1 Does the bank give the loan service for the borrowers?
Yes No
2.2 Which types of loan term mostly customers use?
Short term Medium term Long term
2.3 Does the bank prepare credit collection report?
Yes No
2.4 Whom does the debtor contact first to request a loan?
Branch Manager Loan Officer Any Employee
2.5 Does the bank asses borrowers past financial history credit worthiness and
perform in detail before extending the loan?
Yes Definitely Not at all
Yes to some extent I am not quite aware of it
2.6 When the borrowers face a certain problem and unable to pay the loan what
mechanism do you apply in order the loan to be collected?
Extension of the life of the loan Rearrangement of loan repayment
structure
Injection of additional loans
2.7 Which kind of screening techniques that the bank uses to evaluate credit
worthiness of borrowers?
Collateral Condition Character
Capital Capacity All of the above
2.8 Which type of loan disbursement is your bank use for borrowers?
Monthly Quarterly Semi annually
Annually All of the above
2.9 Does your bank evaluate collateral before granting a loan?
Yes No
2.10 Does the bank permitting over draft for the customers?
Yes No
If your answer is yes what are the reason
_________________________________________________
2.11 How your bank set interest rate for different amount of loan?
The bank set the same interest rate for all types of loan
The bank set different interest rate for all type of loan
INTERVIEW QUESTION
1. What are the main credit collection processes of lion bank?
2. What are the criterion's that are used by the bank for granting loan?
3. How the borrowers become default in repayment of loan?
4. How does your bank deal with default customers?
5. How you motivate your borrowers who pay earlier before the due date?
6. What are the effects of non-performing loan on the bank financial position?
7. To how many customers did the bank gave loan in 2016 and for what type of
loan?