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Pay at any time by calling our automated line. You will
need your card details, postcode and account number.
Mr Ionel Paunel
256 The Headlands 0800 432 0225
Northampton
NN3 2NT Your account number Bill number

2504 6675 06 20961265

Bill date

17 October 2022

Please make a
Last bill payment of
Hello Mr Paunel £0.00
New charges
Your water bill £503.90
by 31
Now due
17 October 2022 to 30 November 2023 £503.90
November
2022.

What's in this bill? Ready to pay?

We've split your bill into three clear sections.
Direct Debit
The quickest and easiest way to pay!
You tell us which day of the month you want to
pay, and we'll do the rest. Set up your Direct Debit

1
About your charges at www.eswater.co.uk/DD.
Your charges for this bill
Could you save money? With our app
A fast, secure way to make payments by debit or
credit card, our free smartphone app is available

2
Stay in control on the Apple App Store and Google Play.
Get a water meter
Paying the easy way
Online banking
Sort code: 570959
Bank account number: 00000000
Reference: 2504667506

3
Useful information
Useful contact details Cheque
Everything else you need to know
Make it out to Essex & Suffolk Water, write your
account number on the back, and send it to Essex
& Suffolk Water, PO Box 292, Durham DH1 9TX.

Page 1 of 4
Visit or follow
this QR code.
1. About your charges Your supply details
256 The Headlands
Address
Northampton
supplied:
I Water charges (8 February 2022 to 31 March 2022) NN3 2NT

This is the charge for treating the water and getting it to you.
What is rateable value?
Fixed charge 52 days at £66.70 per year = £9.50
Rateable values are used to work out how
Rateable value charge £194 at £0.9138 in the £ = £25.26
much to charge properties that do not have
water meters. They were decided by the
I Water charges (1 April 2022 to 31 March 2023) Valuation Office and can be different for every
property. Rateable values were then frozen in
Fixed charge 365 days at £72.30 per year = £72.30 1990 when council tax was introduced, and
Rateable value charge £194 at £1.0125 in the £ = £196.43 they have stayed the same since. If you
would prefer to be charged for the amount of
water you actually use, you can apply to have
b Thames Water sewerage charges a water meter fitted for free.
(8 February 2022 to 31 March 2022)
This is the charge for taking used water and rainwater away through the
sewer. Do you qualify for a discount
Fixed charge 52 days at £62.79 per year = £8.95 on your bill?
Rateable value charge £194 at £0.5569 in the £ = £15.39 With SupportPlus, you could get a discount of
up to 50% if your water bill is 3% or more of
b Thames Water sewerage charges your household income (after rent or
mortgage) and either someone in your
(1 April 2022 to 31 March 2023) household claims pension credit, or your total
Fixed charge 365 days at £62.81 per year = £62.81 household income is under £16,480 (or
£20,111 if you live in a London Borough).
Rateable value charge £194 at £0.5838 in the £ = £113.26 Your total household income includes your
benefits, such as universal credit and housing
benefit, but doesn't include disability benefits.
New charges this bill £503.90
You may also be eligible if your income is not
You don't pay VAT on your water charges.
enough to cover your essential bills - you'll
need a financial assessment from an
independent debt advice organisation, such
as Stepchange Debt Charity, along with your
application.
Visit www.eswater.co.uk/supportplus to
check if you qualify.

2504667506 Page 2 of 4
 2. Stay in control ####AUTOPERF###_22

Could a water meter save you money?

Having a water meter fitted is free in most cases. To see if you would save money by having a water meter, fill
in the water usage calculator at www.eswater.co.uk/watermeter.

Y H h
Risk-free More control Water efficient
If you don't save money with a Having a water meter means you Keeping an eye on your usage will
meter, you can switch back at any only pay for what you use. help save water.
time within the first two years.

Sign up to pay by Direct Debit

A Q S

2504667506
Convenient and secure Choose when to pay Get peace of mind
It's simple, convenient, safe and You can pay on any day of the You won't have to worry about
secure, and you can sign up in month - whichever suits you best. missing a payment and you won't
minutes at www.eswater.co.uk/DD We collect your payment have to queue up. You're also
or by calling 0345 782 0111. automatically and always tell you protected by the Direct Debit
how much we're taking. Guarantee.

Page 3 of 4

............................................................................................................................................................................................................................................................................................................................................................................................................................
...............

2504667506 357 0959 503.90

MBA Group Limited 1202

17/09/2022

JLYQSJKVcrFBpTqQ:I5kvxtvaeP
6332 1300 2504 6675 063
Mr Ionel Paunel
Nat West (Collection Account) 256 The Headlands
Essex & Suffolk Water Limited 57-09-59 Northampton
NN32NT

025046675068 V7323570959 000503908 74 X

3. Useful information

Found a leak or water emergency?

Phone 0345 782 0999 as soon as possible. We're here 24 hours a day. K
Need to contact us about your bill?
You can visit eswater.co.uk at any time of the day or night. Or you can phone 0345 782
0111 between 8am and 7pm Monday to Friday, and from 8am to 1pm on Saturdays.
M
Need help paying? Priority services
We can help if you are struggling to pay. We all need a little extra help at some point in our lives and
we offer free services to make things easier.

Q Set up an affordable monthly payment plan. Go to

www.eswater.co.uk/paymentplan
Sign up online at www.eswater.co.uk/psr or call us on
0345 782 0111 to:
· Set a password to protect you from anyone pretending
g Get your water bills paid straight from your benefits
with Water Direct so you don't have to worry about
to work for us.
· Let us know if you would need support during an
falling behind with your payments. Find out more
interruption to your water supply.
and apply at www.eswater.co.uk/waterdirect
· Get your bills in Braille, large print, or on CD.

J If you're on a water meter, you could get capped

meter charges with WaterSure. You can apply if
· Nominate a family member, carer, or friend to discuss
your account on your behalf.
you are on an eligible benefit and have three or If you're deaf or hard of hearing, dial 18001 before any call
more children or someone in your household has to and a Text Relay interpreter will help.
use a lot of water because of their medical
Ask for our telephone translation service if English is not
condition. Find out more at
your first language.
www.eswater.co.uk/watersure

Z You could get up to 50% off your bill with our

SupportPlus tariffs aimed at people on a low
Give us your feedback
We always try to get things right first time and we want to
income or your income is not enough to cover your
essential bills: www.eswater.co.uk/supportplus know if you're not happy.

We share information with credit reference agencies when Please call us on 0345 782 0111 or contact us via our
you open an account with us and also on an ongoing basis; website www.eswater.co.uk so we can put things right.
this includes information about your paid accounts and any
debts not paid on time. Failure to keep up with payments may CCW - the voice for water consumers
impact your credit score and could affect your ability to obtain
credit in the future. If you've followed our complaints process but are still
unhappy, CCW offers free independent advice. You can
Whatever your situation, call us on 0345 782 0111 and we visit their website at ccwater.org.uk, call them on 0300
can come to a solution together. 034 2222, or write to them at: CCW, 23 Stephenson
Street, Birmingham, B2 4BH.
For information on our 2022/2023 tariffs and charges,
visit www.eswater.co.uk/tariffsandcharges.
............................................................................................................................................................................................................................................................
.......................................................................................................................................

e Follow us on twitter @eswater_care

Calls to 0345 numbers are charged at the local rate. Charges for calls from mobile phones may be higher. We monitor and record calls to improve our
service and training.

Head office: Essex & Suffolk Water, Customer Centre, PO Box 292, Durham, DH1 9TX.
Northumbrian Water Limited. Registered in England and Wales. Registered number: 02366703. VAT registration number: GB 499 9803 59
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.
You can read our privacy statement to find out more about how Essex & Suffolk Water protects your data on our website at www.eswater.co.uk/privacy