4605 Joliet ave Lyons, IL 60534 cell: (702) 403-8537 OBJECTIVE To obtain a position that will enable me to use

my strong organizational skills, educational background, and ability to work well with people SKILLS Knowledge of medical terminology and infection control standards and ability to identify with age specific developmental factors specific to adult and geriatric residents. Routinely handled as many as 500 customer contacts a day (10,000 per month) in Hollywood Video. Averaged lower than a .001 percent complaint rate and was given the "Employee of the Month" award in second month of employment. Received two merit increases. Excellent attendance record; trusted to deliver daily cash deposits totaling more than $40,000 a month.Handled more than $2,000 a day ($40,000 a month) in cash sales. Balanced register and prepared daily sales summary and deposits. Extended experience in supervising employees, operating effectively as a leader or member of a team, independence and initiative, communication skills, analysis and problem solving, scheduling and confirming appointments, implementation of policies and procedures Well spoken and confident phone skills, such as operating multiple call phones, use of a head set, working a help desk, call center experience, familiarity with computer applications such as Microsoft Office tools, CHCS/AHLTA, Essentris databases and Windows / Macintosh operating systems. Military background which has instilled integrity,punctuality and the ability to supervise/direct others in an effective manner. EXPERIENCE Blockbuster Video (702) 645-4202, North Las Vegas, NV Assistant Store Manager, June 2011-September 2011 Check in videos, return them to the shelves, clean shelves, ring up customers, stock candy and soda, clean bathrooms, organize shelves, call customers who didn't return movies, try to upsell candy, open new accounts and do it all with an outgoing attitude. Point of contact for store alongside Store Manager, worked with district manager to ensure operations were up to standards and employees are holding a high morale. If not, problem solved to make work a more suitable and enjoyable enviornment! Weekly responsible for setting the 'Wall' for new releases and bringing down videos/games to PPG sale. Made morning deposits from safe before store opening and reviewed

Brandi Howard

sales from the previous day. Responsible for making schedules and providing employees with adequate hours to meet their needs including school and personal time. Organized daily shift hudles and monthly store meetings so that employees are aware of new promotions and where the store is sitting budget/revenue wise. Supervised the organization of store shelves and advertisements and made sure that all were up to date with corporate standards. United States Air Force (702) 652-1110, Nellis, AFB Medical Technician, June, 2008- May,2011 Planned, provided, and evaluated routine patient care and treatment of beneficiaries to include flying and special operational duty personnel. Precepted over 200 students during their on the job training, supervised numerous troops during inprocessing and orientations. Instructed EMT course as well as Self Aid and Buddy Care to ensure 100% of basewide were ready to deploy or assist in situations required. Have over 500 ER working hours and over 3800 medical/surgical working hours with ability to drive and operate an ambulance. EMT certified, BLS, SABC Instructor Organized the medical environment, performed and directed support activities for patient care situations, including contingency operations and disasters. Ability to perform duties as Licensed Practical Nurse (LPN), Independent Duty Medical Technician (IDMT), Aeromedical Evacuation Technician (AET), Hyperbaric Medical Technician (HBMT); Allergy and Immunization Technician (AIT) or Neurology Technician (NT) functions. Fox Den (281) 486-4848, Webster, TX Customer Service Rep, April, 2007- May, 2008 Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies. Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders. Sold designer clothing and skateboard equipment to a daily customer base of 100, exceeding daily quotas. Learned to build boards from scratch which epitomizes my quick learning abilities and flexibility. Promoted within 2 months to Shift leader and given keys to store which left me in charge of opening and closing while instilling procedures necessary to do so. Hollywood Video (closed down), Houston, TX Shift Leader, Assistant Store Director, July, 2005- April, 2007

Check in videos, return them to the shelves, clean shelves, ring up customers, stock candy and soda, clean bathrooms, organize shelves, call customers who didn't return movies, try to upsell candy, open new accounts and do it all with a smile. Weekly responsible for setting the 'Wall' for new releases and bringing down videos/games to PV sale. Made morning deposits from safe before store opening and reviewed sales from the previous day. Responsible for making schedules and providing employees with adequate hours to meet their needs so that morale stayed high. Organized monthly store meeting to provide team with new sale pitches, pre-street dates and areas that need improvement. Supervised the organization of store shelves and advertisements and made sure that all were up to date with corporate standards. Kelley's Country Cookin' (281) 479-3700, Pasadena, TX Hostess- Waitress, June, 2004- August, 2005 Acted as host/hostess and cashier and seated dining room patrons. Instructed new employees in work routines, assigned work areas, checked attendance and reported employees' time. Operated a cash register and kept records up to date plus turned in cash receipts. Supervised and participated in setting tables, cleaning and polishing silverware, and cleaning and maintaining dining room equipment and premises. Served customer meals while maintaining the restaurant's high customer service standards. Resolved customer complaints by listening to their concerns and doing everything in my ability to rectify the situation. No complaints filed. Built relationships with regular customers by learning and remembering their preferences. EDUCATION Deer Park High School, Deer Park, TX Diploma, January, 2005 Member of Mu Alpha Theta, Chemistry Club, German Club and a Varsity Cheerleader for 2 years Graduated with Honors and as a Member of the National Honor Society Completed over 20 college hours during 4 years of high school while locking in a 4.28 GPA San Jacinto Community College, Pasadena, TX Studied basic degree requirements such as english, sciences, goverment and economics.

Community College of the Air Force Using the military training i received towards a degree i accumulated 48 of 60 credits with my CCAF. References Available Upon Request