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    Re Interview With Zedd Customer Solutions

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    akashwilson27

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    © All Rights Reserved
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    Re Interview With Zedd Customer Solutions

    Uploaded by

    akashwilson27
    6 views3 pages

    Original Title

    Re Interview with Zedd Customer Solutions

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    6 views3 pages

    Re Interview With Zedd Customer Solutions

    Uploaded by

    akashwilson27

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Zedd Customer Solutions Electronic Assessment

    The purpose of this assessment is to evaluate your problem solving skills and mathematical
    abilities. Please reach the questions carefully and complete the form.
    1. Your customer needs help solving a problem with his
    printer, but is not home and can’t provide you with the
    model code. How do you proceed?
    ☐ Direct the customer to the website to find the printer and
    provide you with the model code.
    ☐ Pass the call to your supervisor.
    ☐ Use your product knowledge by asking probing questions

    to determine the information you need in order to answer


    his questions.
    ☐ Tell the customer to call back when he’s home.

    2. You’re working in the customer care department for a


    cable company and you receive the following email from
    a customer; Donald Trudeau.

    “I’m extremely upset. I was told the technician would


    arrive between 12:00 and 5:00 PM. He did not show up
    until 5:45 PM. I am very unsatisfied with your service
    and considering cancelling. I deliberately took the
    afternoon off so I could have my service installed, and
    now I won’t be getting paid for the time I was absent.
    This is no way to start a service with your new
    customers.”

    You check the customer’s account and the notes which


    shows the correct installation time and the technician
    got there at 5:45 PM because of heavy traffic from a car
    accident.

    Please draft your response in the box below.


    Enter any content that you want to repeat, including other
    content controls. You can also insert this control around
    table rows in order to repeat parts of a table.

    3. Youreceive a call from a customer who has insurance


    protection for a new sound system. She explain the
    volume isn’t working even though she rebooted the
    system a couple times. She is very frustrated because
    she has been waiting to connect with a representative
    for over 30 minutes. What is your initial response?

    ☐ Introduce yourself, apologize for the wait time and ask


    how you can help using your product knowledge to identify
    the correct insurance procedure.
    ☐ Explain to the customer you’re overwhelmed with calls,
    ask what they need help with and tell her you will call her
    back after reading over the policy.
    ☐ Introduce yourself and look over the customer’s account
    notes.

    4. Yourcustomer purchased an internet package for


    $135.00 per month with additional cost of $80.00 per
    month for their phone service. As a loyal customer they
    will receive a 20% credit for the whole year. What is the
    customers total on their next billing cycle.

    Please show your calculations below.


    Enter any content that you want to repeat, including other
    content controls. You can also insert this control around
    table rows in order to repeat parts of a table.

    5. Pleasecomplete the typing assessment with the following


    instructions.
    A. Please use the link the begin your test:
    https://www.typingtest.com
    B. Please select “1 minute” and “Sentences”
    C. Please select “Start Typing Test.”
    D. When the time is up, please copy and paste your “typing
    speed, error, and adjusted speed score.”
    Please provide your score below.
    Enter any content that you want to repeat, including other
    content controls. You can also insert this control around
    table rows in order to repeat parts of a table.

    Thank you for completing the skills assessment. Please


    immediately submit your form.

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