ACC 21st Century Units 1 & 2
ACC 21st Century Units 1 & 2
ACC 21st Century Units 1 & 2
ACC
UNITS 1 & 2
Date:
Name:
ACTIVITY 01
ACTIVITY 04
13. 16.
14. 17.
15. 18.
consumer attitudes, Dr. Walker-Munro said. Whereas here, until
Importance of Listening in Business
now, “there hasn’t been a really big strong push from consumers
Communications
to say, ‘This is not an acceptable way of doing business.’”
A recent spate of cyberattacks have highlighted
. ( 16. ) “We’re all just kind of like, ‘Yeah, it’ll be all right, we’ll
the nation’s relatively lax approach to
sign over our information to these big companies and trust them
safeguarding personal data. But change may be
to do the right thing,’ instead of going ‘Why does the company
on the way.
need this information? Once you’re satisfied I’m me, why do you
It seems like we’re seeing a cyberattack on a major Australian need to keep my passport number, my Medicare number? If you
company every week. ( 13. ). The online wine retailer Vinomofo can’t answer that question, then get rid of it.”
announced a breach. And Medibank is contending with extortion Of course, some companies, like medical insurers, are always
threats after a cyberattack last week that saw customer data, going to need to keep sensitive data. ( 17. ). One example is the
including sensitive medical information, exposed. real estate sector, where renters can be asked to provide
We’re living in a dangerous new era, according to Clare O’Neil, the immense quantities of personal information.
cybersecurity minister, and these kinds of cyberattacks will become The government’s strong response to the Optus data breach
only more common. was promising, Dr. Walker-Munro said, as is the fact that in the
What we’ve seen in the last month shows that we’re “behind past few years, some departments, like Home Affairs, have
the eight-ball,” she said today. “( 14 )” already started thinking about data as a “national asset,” which
So how did we fall behind? And what can we do now? I talked to should be protected in the same way as we’d protect something
two experts, Brendan Walker-Munro, a senior research fellow with critical to the business economy, like an oil refinery or a power
the University of Queensland’s Law and the Future of War research station.
group, and Tony Song, a University of New South Wales law and The European Union, for example, has the “right to be
justice research fellow, to find out. forgotten,” under which consumers can instruct a company to
For the past two decades, in the post-9/11 environment, they delete their personal data if it no longer serves the purpose it
said, Australia’s legislative focus has largely been on granting law was originally collected for. ( 18. )
enforcement and intelligence agencies access to personal data. ( 15. ) The best thing that an overhaul to the law could do is change
While Australia faces the same challenges as other countries, like the culture, he added, so that legislators, companies and
regulations struggling to keep up with technological advancements, consumers all know that “privacy has to be not just ticking a box
some other jurisdictions have been quicker to respond to changing but something they need to critically think about and address.”
F. We need to really step up our game in Australia in terms of policy, in terms of citizens and in terms of
how we think about this problem.
ACTIVITY 05