Subject: Manual Correction: Troubleshooting for SC's Prepared by: S.Orita.
From: WE Tech.Support Sec. Service Planning Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other ( ) Tier 2
Service Manual Revision
Please add the section below to your field service manual. SC670-02 Note: This information has been issued in RTB No. RM0D1005. SC No. Type Error Name/Error Condition/Major Cause/Solution SC670- D Engine start up error when the machine is in operation 02 Engine board reset unexpectedly. • CPU reset by software • CPU reset by anomaly CPU • CPU reset by hardware defect / noise • Hardware defect / noise Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. Update the engine/controller firmware to the latest version. 2. (Printer model) Check the cable between the engine board and the controller board. 3. Replace the units in the following order: • Printer model - Engine board - PSU - Controller board • MF model - SCB - PSU Technical Bulletin PAGE: 2/3 Model: Chimay-MF1/P1 Date: 25-Feb-22 No.: RM0D1010 SC670-04 SC No. Type Error Name/Error Condition/Major Cause/Solution SC670- D Communication error between engine and controller 04 Communication is linked up. • Engine and/or Controller board defective Check if the SC occurs more than one time by turning the power OFF then ON 10 times. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. 1. (Printer model) Check the harness between the engine board and the controller board. 2. Replace the engine board (Printer: Engine Board, MF: SCB.). 3. (Printer model) Replace the controller board.
SC672-21 Please correct the section in bold/italics below to your field service manual Note: This information has been issued in RTB No. RM0D1009a.
Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power off/on after each step. 1. Try to execute the CMOS clear with the following procedure. If the SC occurs again, go to the step 2. P 501/502: Technical Bulletin PAGE: 3/3 Model: Chimay-MF1/P1 Date: 25-Feb-22 No.: RM0D1010 1) Turn off the machine. 2) Set the Dip switch 1-3 to ON. (*) 3) Set the Dip switch 1-3 to OFF. (*) 4) Turn on the machine. *Note: Operate the switch while the power of the controller board is off. IM 350/350F/430F/430Fb: 1) Turn off the machine. 2) Press the SW5 on the SCB once and release it. 3) Turn on the machine. 2. Replace the controller board. 3. Replace the USB cable/harness between the operation panel and the controller board. 4. Replace the operation panel.
