Ref.

No: KSPL/NHOL/ 01_16

Date: 13th Jan,2016

Dear Mir Imran Ali,

Sub: Letter of Offer

Congratulations and Welcome to Knoah! We are pleased to make this offer and are delighted to have you as a part
of our Team!

You will be issued a letter of appointment with Knoah Solutions Private Limited upon meeting the pre requisites as
mentioned below. Meanwhile, we are pleased to issue Letter of offer.

Salient Terms & Conditions of your appointment with Knoah Solutions are as follows:

Your business title will be “eSupport Officer” with Organization Band “S” and Sub-band “S - 1”.

1. Your annual Total Cost to the Company will be Rs. 1,26,975 PA (One Lakh Twenty Six Thousand Nine
Hundred and Seventy Five Rupees Only) as fixed pay component. Wherever applicable you will be eligible
for Variable payout based on various programs in your respective business functions. Other benefits or
allowances are paid in addition to your TCC.

2. Your place of work will be “Hyderabad”. The following has been agreed upon:

• Date of Joining: 21st Jan,2016

• Reporting Time: 02:00 PM

3. As a part of your employment you may be required to register at the National Skills Registry developed by
NASSCOM. This enables the Company to assess your credentials from the standpoint of personal, academic
and career information. The registration also secures your identity and credentials from potential misuse, as well
as offers increased security for the Company.

4. You shall be required to provide the Company all documents and information as set forth in Annexure I of this
Letter of Offer.

5. Knoah Solutions operates 7 days a week, 24 hours a day. You will be expected to attend office - as assigned to
you. As a Full time employee, you will be eligible for 2 weekly offs, any two days of the week, depending
upon business needs. You may however be required to attend office on your off days if the business needs so
demand. In such cases, you will be eligible for compensatory pay/ off according to Company policy.

6. If any information furnished by you in your application for employment or during the selection process is found
to be incorrect or false at any time during your employment, and / or if you have suppressed material
information regarding your qualification and experience, the Company may terminate your services without any
notice or compensation.

With warm regards,

For Knoah Solutions Pvt. Ltd.,

V. Narendra Kumar
Vice President -HR & Training

DOJ: Candidate Name & Signature

 ANNEXURE – E

Knoah Total Reward Statement

Name: Mir Imran Ali
Band: S
Sub Band: S - 1
Business Function: Operations

We are pleased to provide you with this Knoah Total Rewards Statement for the fiscal period 2015-16.
In addition to the compensation you receive, Knoah provides you with a competitive benefits package as well. We
hope that this statement helps you understand your total rewards and demonstrates how much Knoah values your
contributions to the company’s success.

Salary Components P.M P.A

Fixed Earnings:
Basic 2500 30000
HRA 1000 12000
Conveyance 1600 19200
Bonus 500 6000
Special Allowance 4100 49200
Total Fixed Earning (INR) 9700 116400
Social Security Contributions:
PF Employer 300 3600
Gratuity 121 1446
ESIC (Employer) 460 5529
Total contributions Social Security 881 10575
Total Cost to Company (INR) 10581 126975

Please note: Associate contributions:

a. You will be required to contribute employee contribution of 12% on basic salary towards Provident Fund
(PF) monthly.
b. If your fixed total earning is less then Rs.15000 P.M, your contribution towards ESIC fund will be 1.75%
on total monthly fixed earnings.
c. Gratuity will paid as per the gratuity Act
d. Other benefits are over and above the Knoah's TCC
You shall be eligible to be part of the unique program referred to as the PERIODIC HIKE MODEL for being part of
the delivery unit/ account for first 12 months tenure with the organization. Program will cease automatically on
moving to 13th month of your tenure with the delivery unit/account. The program enables you to perform and earn
more through periodic increments for a specific period.
a) You will be eligible for a Fixed hike on your base TCC on successful completion of On-boarding, training
and nesting i.e. effective 4th month of your tenure
b) On completion of 6 months tenure with the organization and beginning of 7 th month, you will be eligible
for increment based on your performance during the tenure. SMART framework and force distribution will
be applied to determine the increment percentage.
c) On completion of 12 months tenure, effective 13 th month you will be eligible for Annual Performance
appraisal hike based on your performance. SMART framework and force distribution will be applied to
determine the increment percentage.
d) Period hike mode ceases on completion of 12months tenure with the organization
Knoah Solutions Pvt. Ltd.
DOJ: Offshore Centers Candidate Name & Signature
Hyderabad: Pune:
4th Floor | Maximus Towers 2A | Raheja Mind Space Unit 204 | 2nd floor | The Chambers
Hi-Tech City | AP - 500 081 | T: 040-4430 9780 www.knoah.com Off. Nagar Road | Viman nagar | MH - 411 014
 Associate Benefit Basket Description Program Details

Associates under band 'S' in

customer facing business unit will  Performance linked incentive will be program based within the various business
Associate Performance linked be covered under performance functions
Incentive Program linked incentive based on the  Some of the delivery units may not be covered under performance linked
eligibility defined in respective incentive program. These are exception to the program
delivery unit
Associates would contribute 50% of premium amount towards the Group Medical
Insurance Scheme. In-patient hospitalization for a minimum of 24 hours is
Associates who are not covered required to avail this benefit.
Group Medical Insurance under ESIC Act will be eligible to  Insurance Company: Bharati Axa General Insurance
avail this benefit  Band ‘S’ Associate
 Coverage: INR 100,000
 No of Member(s) Covered: Only Self
Associates would contribute 50% of premium amount towards the Group Personal
Accident Insurance Scheme
Group Personal Accident All associates are covered under this  Associate band 'S'
Insurance scheme  Coverage: INR 200,000
 No of Member s Covered: Only Self
 Insurance Company: Bharati Axa General Insurance
Company Contributes 100% of premium amount towards Group Term Life
Insurance scheme which covers risk against sudden demise of self (Associate )
 Coverage: Only Self
All associates are covered under this
Group Term Life Insurance  Associate Band ‘S’
scheme
 Coverage: INR 300,000
 Insurance Company: Exide Life Insurance
 Beneficiary: Nominee
Inclusion: All the active associates Company Contributes 50% of premium amount towards the Workmen
are covered under this scheme Compensation Scheme
Workmen Compensation Exclusion: Inactive associates i.e.
 No of Members Covered: Only Self
Scheme Associates separated from the
 Coverage: Accidental coverage while on duty as per the definition of the act
organization are exempted from the
scheme  Insurance Company: Bharati Axa General Insurance
 Provident Fund: It is contributory scheme, where employer contribution will be
12% of the basic salary and same will be contributed by the associate month on
month
Statutory Social Security Coverage of Social Security  Gratuity: would be paid as per Gratuity Act to associates on resignation,
Benefits Benefits superannuation, retirement and demise, if any associate completes continuous
service of 5 years the date of joining.
 ESI: Associate with monthly salary less than INR 15,000 qualifies for ESI.
Associate contribution @ 1.75% and Employer @ 4.75%
 Associate Assistance Program (AAP): Counseling services to ensure emotional
well being of the associate.
 Associate Health Care Program (AHCP): To assist and educate associates on
Associate Well being Programs Applicable for all associates health related challenges
 Vaccination Program: Specific Immunization against seasonal diseases on
annual basis. Associate participating in the scheme has to contribute 100%
toward the cost of vaccination program
 Earned Leave: 21 working days per annum
 Maternity Leave: Maximum of 12 weeks, in accordance with the provisions of
the Maternity Benefit Act 1961. Active associates who are out of ESIC
Leaves Covers active associates
coverage will not be eligible for this benefit
 Paternity Leave: 3 working days paid Paternity Leave
 Bereavement Leave: 3 working days paid leaves

Knoah Solutions Pvt. Ltd.

DOJ: Offshore Centers Candidate Name & Signature
Hyderabad: Pune:
4th Floor | Maximus Towers 2A | Raheja Mind Space Unit 204 | 2nd floor | The Chambers
Hi-Tech City | AP - 500 081 | T: 040-4430 9780 www.knoah.com Off. Nagar Road | Viman nagar | MH - 411 014