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    Ramma Ambawata1612@gmail

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    Operation Process

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    Ramma Ambawata1612@gmail

    Uploaded by

    ramma.ambawat
    33 views2 pages
    Operation Process

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    Ramma.ambawata1612@gmail

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    Operation Process

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    33 views2 pages

    Ramma Ambawata1612@gmail

    Uploaded by

    ramma.ambawat
    Operation Process

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    RAMMA AMBAWATA

    Senior Manager | Strategy


    7665431555
    [email protected]

    SUMMARY
    Dynamic and results-driven Manager of Strategic Accounts with over 8 years of Certification
    experience in the logistics industry. Demonstrated expertise in managing and growing Certified Screener
    key client relationships, optimizing supply chain operations, and driving revenue
    AVSEC Certification
    growth. Proven track record in strategic planning, problem-solving, and delivering
    exceptional customer service. Adept at leading cross-functional teams, negotiating
    contracts, and implementing innovative solutions to enhance efficiency and
    profitability. Strong analytical skills with a focus on continuous improvement and
    achieving business objectives. Committed to fostering long-term partnerships and Skills
    exceeding client expectations
    • Market Analyses

    EXPERIENCE • Ms Office

    Senior Manager Strategic Accounts • Python

    Delhivery Pvt Ltd • SQL


    03/2024 - Present Gurgaon • Strategic Planning

    • Managed a cross-functional team of 50, including product and • Process Alignment


    reconciliation team, todeliver the project on time and within budget.
    • Contract Negotiations
    • Analyse client supply chain processes and identify areas for improvement.
    • Implement best practices to enhance efficiency and reduce costs. • Airport operations management
    • Coordinate with operations teams to ensure seamless service delivery and all
    • Cost Control and reduction
    metrics (FAD, RAD,S2D,RVP) goals met as per client expectations.
    • Implemented a customer feedback loop that resulted in a 40% • Data Analysis
    improvement incustomer satisfaction scores.
    • Conducted competitive analysis to inform product positioning, leading to
    a 15%increase in product adoption.
    • Negotiated partnerships with key financial institutions, expanding the
    platform'sreach and functionality.
    • Worked on RVP project to improve the claim acceptance %.
    • Negotiate contracts, service level agreements, and pricing with clients.
    EDUCATION
    • Ensure compliance with contractual terms and conditions. Master of Business Administration (MBA)
    • Manage contract renewals and amendments as needed.
    Karnataka University
    01/2013 - 01/2015

    Manager Key Account


    Bachelor of Science in Zoology
    Ecom Express Pvt Ltd
    University of Delhi,
    01/2022 - 03/2024 Gurgaon,
    01/2010 - 01/2013

    • Contributed to the development of a CRM feature that


    increased userengagement by 30%.
    • Track key performance indicators (KPIs) and service metrics. Prepare and
    present performance reports to clients and senior management. Address
    any issues or concerns promptly to maintain service quality. Lead and
    mentor a team of account managers and support staff. Foster a
    collaborative and high-performance work environment. Coordinate with
    cross-functional teams, including sales, operations, and customer service.

    Assistant Manager _Airport and Cargo Operations


    Indigo Airlines
    03/2015 - 02/2022 Jaipur,
    • Lead, mentor, and develop a team of cargo logistics professionals. Foster a
    collaborative and high-performance work environment.
    • Provide training and development opportunities to enhance team skills and
    knowledge. Collaborate with supply chain partners to optimize cargo flow and
    reduce costs.
    • Implement processes to improve inventory management and reduce transit
    times. Oversee the day-to-day operations of the airport, ensuring smooth and
    efficient functioning. Coordinate with various departments, including security,
    maintenance, ground handling, and customer service.
    • Implement and enforce airport policies and procedures. Coordinate with other
    departments to ensure seamless supply chain operations. Ensure compliance
    with all safety and security regulations set by aviation authorities. Develop and
    implement safety protocols and emergency response plans.
    • Conduct regular safety inspections and audits to identify and mitigate risks.

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