Fintech Report 2 22.09.17 Compressed
Fintech Report 2 22.09.17 Compressed
Fintech Report 2 22.09.17 Compressed
Two threads – finance and technology, interweave the fabric of fintech. The first thread consists of
financial subdomains like payments, lending, insurance and wealth management while the second
thread consists of enabling technologies like API, Artificial Intelligence and Machine Learning, Distributed
Ledger Technologies, Big Data, Internet of Things and AR/VR. The Indian government has provided a
major impetus to the fintech sector by creating an enabling ecosystem of interconnected technologies
like the India stack and health stack. There are upcoming stacks like Digital sky, national logistics
platform – iLog, and Education stack which can become further catalysts for inclusive growth. India is on
track to introduce Central Bank Digital Currency (CBDC) in the near future which will be one of the
developments that will boost digitization.
Mr Romesh Sobti These initiatives have helped to increase access to financial services for millions of people in India who
Director at Aditya Birla Capital, Adani Green Energy were previously excluded from the formal financial system. The growth of fintech in India is also driven by
Former CEO, IndusInd Bank a burgeoning startup ecosystem. With 7,460 fintech companies, India is now ranking third just behind the
Former CEO and Country Head, ABN AMRO United States which has 22,290, and China which has 8,870 fintech startups respectively. Out of 100 total
unicorns, in India, the fintech ecosystem has 22 unicorns which have reached a scale to establish a
strong presence in the global financial services market. With a large, growing population, supportive
government policies, improving financial literacy and increasing smartphone penetration, India is well
positioned to become a global fintech hub. This report is an update on the report issued by Jefferies®
with a contribution from the Varanium Team in Dec 2021 which can be accessed by scanning the QR
code given here.
Mumbai
Sept 16, 2022
Table of Contents
INTRODUCTION PAYMENTS
NEO BANKS
33%
India, 2020 India, 2020
29% 27%
Internet users (in million) Internet penetration as % of total population China India USA
0-19 yrs 20-39 yrs 40-50 yrs 60+ yrs
India’s Smartphone user likely to reach China like Resulting in driving up penetration levels further India is expected to see surge in digitally
levels by 2025 enabled and transacting population
GR
China, 2020
CA
China, 2020
GR
8%
CA
India, 2025
%
India, 2025
R
10
CAG
22%
India, 2020 India, 2020
As per the Finance Minister, a 10 per cent rise in internet penetration results in an increase of 3.9% in GDP per capita.
Source: Jefferies, Varanium Research
India Fintech - Macro Drivers
Improvement in FI-Index to drive sustainable development Mobile data costs are among the lowest in India National Centre for Financial Education’s 5C
financial literacy approach to drive inclusive
$4.2 growth and awareness
56.4
53.1 53.9
49.9
46 $3.3
43.4
Content
Capacity
$1.4
Community
$0.7
$0.5
Communication
2017 2018 2019 2020 2021 2022
The index has three parameters: Access (35%), Usage (45%), and
Global
Average
Collaboration
Quality (20%) with each of these consisting of various dimensions,
which are computed based on a number of indicators. Mobile Data cost per GB (2021)
Capacity
India has improved ranks in the Global Digitization Index India is showing signs of resilient growth in average income Curriculum in schools, colleges and training
establishments
$3,769
43rd Communication
Creating an appropriate plan
Covid 19 Impact
Collaboration
$2,277 Among the intermediaries involved in providing
88th $1,998 $2,072
$1,933
financial services
Content
Leveraging on the positive effect for financial literacy
Community
2017 2020 Lastly, enhancing collaboration among various
2018 2019 2020 2021 2027
stakeholders
Global Digitization Index - India Ranking GDP per capita - India
Source: World Bank, Jefferies, RBI, Varanium Research
Fintech Funding Landscape
Global Fintech Funding - USD 651 Bn* India has received a cumulative VC Funding of
USD 87 Bn (2014-2021) **
10,740
Share of Fintech Unciorns - Global Share of Fintech Unciorns - India 4,417 4,431
3,480
2,488
Note:
Total Unicorns Fintech Unicorns Total Unicorns Fintech Unicorns
In the next slide, period is from 2014- Aug 2022
INSURANCE MANUFACTURERS
OTHERS
MICRO/CONTEXTUAL INSURANCE
BUSINESS
BUSINESS LOAN
LOAN
Fintech Verticals INSURANCE API PROVIDERS
RETAIL
RETAIL LOAN
LOAN
USD 33.7 Bn* INSURANCE TECH INSURANCE ANALYTICS
BUSINESS
BUSINESS + RETAIL
+ RETAIL LOAN
LOAN
USD 2.9 Bn CLAIM MANAGEMENT
BUY
BUY NOW
NOW PAYPAY LATER
LATER
WEB BASED AGGREGATORS
INVOICE
INVOICE DISCOUNTING
DISCOUNTING PLATFORM
PLATFORM
GOLD
GOLD LOAN
LOAN
REVENUE
REVENUE BASED
BASED FINANCING
FINANCING
P2PP2P LENDING
LENDING ALTERNATE
ALTERNATE LENDING
LENDING
BUSINESS
DIGITAL
DIGITAL ANALYTICS
ANALYTICS ANDAND SCORING
SCORING USD9.6
USD 9.6BnBn NEO BANKS
RETAIL
DEBT
DEBT COLLECTION
COLLECTION AND
AND RESOLUTION
RESOLUTION USD 1.7 Bn
LOAN
LOAN COMPARISON
COMPARISON
Japan
United
13.57% 13.72%
Kingdom United
7 States 12.08%
16
Canada 43
18 8.99%
24
Australia 44
25
Others
Global Indian Fintech Indian
China
Startups Startups Startups Fintech
Globally Startups
On average globally IPO Market cap to total funding by PE/VC (received prior to IPO) is at 5x multiple. Mortality Rate
Acquisitions on average gave around 4.5x returns on the total VC/PE funded amount.
Listing Total
Company Founding Issue Listing Day Valuation Current Current
Data Funding
Year Price Gain/loss at Listing Price Mcap
before IPO
Rs. 768
2009 18-Nov-21 USD 4.63bn Rs. 2150 -27% USD 19.9bn USD 6.4bn
(Low 510)
Rs. 503 USD 2.9bn
2008 15-Nov-21 USD 1.06bn Rs. 980 23% USD 6bn
(Low 454)
2022 11-Nov-21 USD 0.18bn Rs. 577 -5% USD 0.64bn Rs. 255 USD 0.2bn
(Low 210)
Note: Godigit has filed DRHP with SEBI
The information is based on the startups founded during the last 15 years as per the Tracxn data.
What's new in Fintech in India?
Faster B2B Global Payments Employee Benefits Center
Traditional B2B global payments are time-consuming and costly. Employee Benefit Center (EBC) enables organic
Using distributed ledger technology solutions like Visa B2B connect platforms like Batik and Advantage Club to
is changing the status quo. combine employee engagement and financial
With wholesale Central Bank Digital Currency CBDC on the horizon wellness together.
and initiatives like m-CBDC bridge, in the future, both domestic It allows for seamless distribution of lending,
and international payment will be instant and cheaper with CBDC. wealth, insurance, and tax planning products.
Startup India Action Plan Payment Regulatory Sandbox Payment Aggregator/ Digital Lending
UPI launched systems vision Framework Payment Gateway Guidelines
Bharat Bill Payment License Card Digital Banking Units
Operating Units Tokenization Restrictions on loading
authorized credit lines on non-
bank PPI
RBI has announced 5 cohorts and recently allowed the ‘On Tap’ application
RBI facility for themes of closed cohorts. IRDA IRDA has announced 3 cohorts. Under the 1st cohort, 173 applications
were filed and under the 2nd cohort, 185 applications were received.
First
Cross Border Payments (Completed Test Phase) (Tranche 1) Health - NonLife - Distribution Development
Maximum Extension beyond Duration of 1m Variable Variable Variable Upto 12m Variable Variable
Sandbox
1. Viability" from RBI framework evaluation criteria assumed as Business case criteria
2. Assumed as no mention of exit feedback in RBI framework Source: Central Banks, Press search, RBI Framework
India
Stack 2.0
Account Aggregator
Customer
RBI regulated entity (with an NBFC-AA Temper-proof data ingestion, ease of Reduction in cost of processing loans.
license) that helps individuals/ integration, and aggregation. It will reduce time and increase accuracy by doing straight-
corporates securely and digitally Provides infrastructure for greater financial through processing of data.
access and share financial information inclusion. Account monitoring access will allow for real-time early warning
(Bank accounts, GST, Insurance, Better Data Privacy & Control for user’s financial systems.
Investment, etc.) from one financial data. It will allow the creation of more customized Personal and
institution to other regulated financial automated Finance Management tools, which can include
institution in the AA network. expense analysis, easy accounting, and investment
recommendation.
NB
FC A common language for lenders and marketplaces to build innovative, financial credit products at scale.
eK
YC Pub Aggr Accou
r/ lic eg nt Open standards based network to accelerate access to affordable, formal credit
aa Ele Cred ator
dh ctro it R
Aa e
Co ic Da gistry
t di p n
ap
C r e la c e nse t
tp nt a
rke Agr
ma
sa to s ees
ed h
Ne n dat are
Autop UPI
Open Offers
ay
Loan
app s
marke
&
ction
BBPS
Credit ce
type
s
APIs
Sees f
Repay
loan
offer
loan
Colle
tpla
LSP App
so
for
s OCEN
LSP App
of st ts
be ep
Se d
c
G
rs
Ac
lls
oo
fe
Pa ap
ac ss
nt le
ym p
t
s
Pa
E- nd
loan
t
gi gn
M
er
lie at
a
ck
Di Si
n es
e
lo
Transaction
A/c & App
Banks / NBFCs Loan service LSP’s customers
Middle Layer
Market Innovators (Lenders) Providers (LSPs) (prospective borrowers)
UPI
Build Innovative
Services
A credit protocol infrastructure. It is a strictly Easier identification of credit-worthy borrowers. Faster TAT with reduced loan origination cost and
defined specs of APIs that act as a standardizing Reduces borrower cost of acquisition. underwriting for small value loans with a fully
middle layer between lenders and digital platforms. Eliminates costly and time-consuming custom integrated ecosystem.
integrations and manual processes. It will promote financial inclusion and bridge the credit
LSPs will act as an agent for customers (borrowers). Reduces TAT for disbursing loans. gap.
LSPs will get best rates for their customers and Will enable complete lending value chain skills It will open up new avenues for cashflow-based
earn commissions from customers. under one entity. lending.
01
Securitized Asset GST Details
details, all equitable Lack of Comprehensive Data
mortgages IBBI sub system
IBBI Listing Status
Legal Database sub
system
Litigation against
MCA sub system
Company ID Details, 02 Fragmented Information
debtors / promoters Financial Details etc. Data Beneficiaries
SEBI sub system
RBI
Fraud database sub Promoters, Shareholdings, IU(s)
Time-lag, Dated Information
system
RBI Wilful defaulter
List, RBI Caution List,
Market borrowings CICs
Creditors 03 and Cost
Tax | Utility: Borrowers
CFR, ECGC etc. Payment cycles, Arrears
Other Regulators
Information Utilities 04 Multiple Reporting
Legal evidence holding information of any debt/
claim, as submitted by financial/ operational creditor
A centralized repository containing information Information symmetry and better credit Will become trusted repository of alternative data for
where all information about existing as well as new underwriting credit underwriting
borrowers is stored. The registry will pull the data Better information on borrowers credit history Reduce the cost of loan processing as challenges to
from sources such as SEBI, GSTN, IBBI, Ministry of both interoperability, data-triangulation and conversion
will help lenders avoid the risky borrowers, and
Corporate A airs, CERSAI etc to provide a 360- of the data into a standardized format.
thereby manage their asset quality better.
degree view of the borrower. Better interest rates for good borrowers.
Source: RBI, Varanium Research
Global Comparison of PCR
Minimum Demographic/ Details of Details of Credit Frequency of
exposure Incorporation Credit Credit Repayment reporting by Allowed to
reported to Reporting Notable Covered Data contract contract Behavior Covered generate gift Accessible by
PCR Entities Exclusions Entities Captured (Individual) (Bank) captured? Institutions cards? borrower?
EUR 1 million All Financial - Individuals & Yes Yes Yes Yes Quarterly Unclear Yes
Institutions Commercial
Entities
Germany
BRL 200 All Financial - Individuals & Yes Yes Yes Yes Monthly No Yes
Institutions and Commercial
other Select Entities
Brazil Lenders
All Debts must All Financial Microfinance Individuals & Yes Yes Yes Yes Monthly No Yes
be recorded Institutions Providers Commercial
Entities
Phillippines
EUR 25,000 All Financial - Commercial Yes Yes Yes Yes Decided by Unclear No
Institutions in Entities National
Eurozone Central Banks
European
Union
EUR 500 All Institutions - Individuals & Yes Yes Yes Yes Monthly Yes Yes
including Commercial
Money Entities
Ireland Lenders
Several
consumers
Consumer of Shiprocket User of Myntra
Open APIs
Provider
platforms
In the current platform-centric digital commerce model, In ONDC's network-centric model, buyers and sellers can transact no
buyers and sellers must use the same platform/ matter what platform/ application they use hrough an open network
application to do a business transaction
ONDC is a freely accessible government-backed platform Increase e-commerce penetration in India. It will promote product discovery, increase the number of alternatives
that aims to democratize e-commerce by moving it from Democratize the country's digital commerce (e- and broaden customer reach.
a platform-centric model to an open network for buying commerce) and provide alternatives to private e- Since the experience layer (UI/UX) is independent of the network, there
and selling of goods and services. It aims to enable commerce sites. will be new startups that will aim to provide better features like price
consumers to buy products from all participating e- Will give the government more control over what is sold comparison, product unboxing, user review analytics, etc.
commerce platforms through a single platform. It is an and bought. Establish seamless integration across the supply chain
initiative of the Department for Promotion of Industry and It will be difficult to reconfigure for leading e-commerce businesses,
Internal Trade (DPIT) under the Ministry of Commerce and requiring a total overhaul of their systems and the loss of advantages
Industry. such as control over the user experience and consumer behavior
information.
Public health Diagnostic UNIFIED HEALTH Telemedicine APIs Labs & Drugs Other Health Service APIs
Hospitals Clinics INTERFACE APIs
programmes centres
GENERIC CROSS
NOHM EMR Web App Aadhaar UPI E-Sign Digilocker Consent
Register to participate DOMAIN BUILDING
Third-party EMR apps
BLOCKS
The aim is to create a master Will enable real-time sharing of medical records with New innovative business models can be launched.
health data of the nation where hospitals, clinics, and insurance providers. Will significantly bring down the costs of health protection.
every citizen will be assigned a Bring a holistic view combining information on multiple health Will enable better customer underwriting for insurance companies.
unique digital health id (ABHA id) initiatives and feed into smart policymaking, for instance, National health stack at scale can unlock significant potential for insurers,
against which all their health through improved predictive analytics. customers and providers with better experience, better products, lower
records i.e. medical reports, lab Availability of health data for medical research, critical for costs (frauds) and can transform reach of retail health. InsurTechs will
reports, diagnosis reports, medical advancing our understanding of human health. have a significant opportunity to utilize the platform for creating
history and treatment, lab reports Will bridge the existing gap amongst different stakeholders of innovations and integrating with the insurers
will be mapped. the healthcare ecosystem through digital highways.
A Central Bank Digital Currency (CBDC) is the digital form of a country's fiat currency. Like fiat currency, it is also a claim on the central bank, but instead
of printing money, the central bank issues electronic coins or accounts backed by the full faith and credit of the government and economic activity.
Benefits Challenges
Central bank
Direct CBDC- A CBDC is a claim on the
(digital banknotes/ central bank
central bank B Intermediaries or central
CBDC
accounts/ single- A:200
Assets B:100 bank onboard (KYC)
cell/ central bank 600
Central bank handles
C:300
cryptocurrency) retail payments
C
10 countries have fully launched a digital currency, with China’s pilot set to expand in 2023.
105 countries, representing over 95% of global GDP, are exploring a CBDC. In May 2020, only 35 countries were considering a CBDC.
19 G20 countries are exploring a CBDC, with 16 already in the development or pilot stage. This includes South Korea, Japan, India, and Russia.
Many countries are exploring alternative international payment systems. There are 9 cross border wholesale (bank-to-bank) CBDC tests and 3
cross-border retail projects.
Source: BIS
CBDC across the world
Eastern Caribbean
Country China Sweden The Bahamas Currency Union Marshall
(Project name) (DP/EP) (e-krona) (Sand Dollar) (DXCD) Islands (SOV)
Monetary Declining use of cash, Payment effciency, Resilient payment Financial inclusion,
Main motivation sovereignty, system, financial
financial stability financial inclusion seigniorage
Internationalisation inclusion
a b
Interest bearing
Offline usability NA
International Access
e f
Techonology NA (DLT) (DLT) DLT DLT
a Not finally decided yet, but probably not interest-bearing as the initial focus of the pilot is on non-interest-bearing e-krona.
b The SOV will be indirectly interest-bearing as monetary supply increase will be mostly allocated to SOV holders (75%)
c Although cross-border payments are announced, capital controls might limit them.
d The Eastern Caribbean Dollar is subject to capital controls that will likely also hold for the DXCD.
e The e-krona prototype uses DLT. The technological choice for the final CBDC-if indeed continuing with CBDC - has not been finally decided yet.
f It has not been officially confirmed that the Sand Dollar utilizes DLT. However, the technological focus of the technology provider argues for using DLT.
Except for Sweden, all countries will enable CBDC access without a bank account. The mentioned central banks aim to include banks (and partly other
firms) as intermediaries for distributing minted CBDC units (two-tiered operating structure).
1.34 Billion Enrollments 323 Banks live on UPI Helped administration of 2000+
5.1 Billion Issued Documents
74 Billion e-Authentications done 99 Billion Digital Payment Transactions Million Covid Vaccination Doses
112 Million Users
Led to saving of USD 30 Billion in USD 2.26 Trillion worth of Transactions 1.1+ Billion Registrations
570+ Types of documents
welfare schemes Handled peak of 2.5 Billion API Hits
217 Million downloads 7,431 Courses are available 1556 Government services available Established 12K Hubs and 92K Health &
860 Million Samples tested for COVID 151 Million Enrollments 291 Departments onboarded from Wellness Centres as Spokes
Facilitates self-assessment in 11 124 Million Completed Courses Central & State Departments 2 Million Providers onboarded
different languages 75 Billion Transactions done by 45 46 Million Patients served
Million registered users
60,767 Government Buyer 1,661 APIs live Implemented in 772 organizations Implemented in 731 Hospitals
Organisations 850 APIs from Central and State with 890,000 users Daily average patient visits: 1,75,000
6 Million Sellers and Service Providers Governments Facilitated 32 Million electronic files Daily average transactions: 4,50,000
live 900+ User Organisations Facilitated 135 Million electronic
receipts
Source: Indiastack.global
Economic
Factors
World
Aes
Euro Area
Japan
EDME Asia
CHina
UK
US
Inida
Aggressive monetary policy normalization (led by the US Fed), the
persistence of commodity price shock (exacerbated by the Russia-
Ukraine crisis), and COVID uncertainty could further strengthen downside
risks.
5Y Pre
Annual price change across COVD 2021 2022*
Meanwhile, 100% of the countries following some form of inflation Max
key commodity types (%) Avg
targeting saw a breach of the policy mandate in Apr-22
Energy 81.0 -4.0 81.0 83.3
Even as the supply disruptions from COVID continue to persist, the
Russia-Ukraine* crisis has imparted a shock to global commodity prices, Non Energy 56.0 -3.0 32.7 23.6
with inflation in key inputs running at multi-decade high levels
Global supply chain disruption has worsened since the beginning of the Food 75.2 -3.6 30.8 26.2
pandemic on account of heightened geopolitical uncertainty
Fertilizers 258.1 -3.8 80.5 123.9
Recession remains a ‘buzzword.’
Global growth is expected to slow down further in 2023.
Base Metals 62.5 -0.7 46.8 27.1
The US Fed will likely emerge as the most hawkish DM central bank in
2022.
4 key reforms that are changing India’s Decade of 2020 will see the impact of few tectonic shifts
investment potential
Flexible
Inflation
Targeting
Goods and
Services Tax
Digitization & Ease of Bad Bank and National
Doing Business Asset Reconstruction Plan
Rising commodity
& fuel prices
Rising Inflation + Falling Valuation
Premiums
Central Bank
War in Ukraine increasing rates
Declining interest in
Investing in startups. Significant fall in
Market correction
tech stock
Declining flow to
emerging markets
D1
R-G
Global investors use Pre-crisis: Post-crisis:
D1: Next year's earnings (dividend)
Gordon Growth R is the Risk-adjusted rate, and D1
= ~27.6x
D1
= ~15.7x
G is the long-term growth rate 4.62 - 1 6.87 - 0.5
Models for valuation
Impact of Rising Rates on Market multiples:
of stocks with D1 remaining the same and R being
~ 40% market decline
4.62%* rising to 6.87% post rate hikes and
growth being 1% falling to 0.5%
*Source: Prof. Damodaran’s website, Varanium Research
Payments
Slice
Google Pay
$ 349 Mn
UPI
Phone Pe (Acquired by Flipkart)
Consumers One Card
$ 700 Mn $ 227 Mn
$ 130 Mn
Pinelabs
Ezetap (Acquired by Razorpay) PAYMENTS $1.61 Bn
$ 66 Mn POS $ 16 Bn Juspay
$ 87.8 Mn
ZUPPOS VALUE ADDED SERVICES
$2.3 Mn Easebuzz
$ 4 Mn
UPoS (Acquired by Infibeam) Soft POS
$964 K Ingenico
Suvidhaa
Astechnolutions $ 37 Mn
Cred $ 157.8 K
AGENT BASED PAYMENTS Rapipay
$ 1.04 Bn
$ 24 Mn
Qwikcilver (Acquired by Pinelabs) REWARDS Spice Money
$ 22.8 Mn
$ 15.4 Mn Bharatpe
Twidpay $ 617.3 Mn
$ 17 Mn DronaPay
Bookmyforex (Acquired by MakemyTrip)
$425K OTHERS
FRAUD ANALYTICS $ 5.6 Mn
Difenz
Vcard
$ 406 K
OSTA
Merchant Payments to be Major Driver RBI’s 2025 payment vision targets a 3X growth in digital payments transactions, and the value of digital payments
of Digital Payments by 2026 turnover to be 8X vs GDP, with a fundamental reduction of cash in circulation.
2,167
65% of overall payments to be digital by 2026 India is annualizing over US$2tn in digital
retail payments, with growth led by UPI 1,1473
Total payments (USD Tn)
1,124
2021 2026
Average Ticket Size (INR) M-wallet 400
Digital Cash
Prepaid Cards 503
20%
UPI has been a big disrupter in the Indian Payments landscape. The next wave of disruption is expected to come from the rapid explosion of
2021 2026 digital merchant payments (as 75% of merchants are now covered via QR) and through greater penetration & UPI enablement of credit
cards.
Digital Cash
Source: RBI, Jefferies (FY22 numbers annualized basis Aug-21 data Others includes AePS, ABPS, NACH, NETC etc.)
BCG and PhonePe analysis. Includes non-digital paper instruments; Values exclude financial services, B2B payments for large corporates, G2B and G2G
India's Payment Landscape
The RBI-DPI index has demonstrated 349.3 The RBI-DPI comprises of 5 broad parameters that enable the
significant growth representing the rapid 304.06 measurement of penetration of digital payments in the country. These
adoption and deepening of digital
270.6 parameters are:
payments.
Source: RBI
Economics of Payments
MDRs and Fee in most cases are capped at <1% of the transaction value
MDRs/interchange fees across markets have been capped and have been trending downwards
* For UPI in India Source Credit Suisse, State of the Fintech Union 2022
Market Sizing Plot
Number of competitors
High
UPI
Credit cards
Unlicenced
Payment
Aggregators
Market Size
Low High
POS
Licensed
PAs
Rewards
Fraud
Low
Sizes represent potential
revenue opportunity
RBI has directed the payment aggregators, wallets, and online merchants
(entities in card transaction/payment chain other than card issuers/card Increased privacy for customers
networks) not to store any sensitive card-related customer information Reduced PCI/DSS Compliance for merchants
Card Tokenisation including full card details. Hence, the card numbers can be replaced with New revenue potential for card networks and issuing banks
‘token’. Card details (card number, expiry date, CVV, etc) will masked by a New payment products like Smart Ring, Browser wallets, etc. can
single-use randomized alphanumeric character or Token which shall be be launched
unique for a combination of card, token requestor and device.
RBI has limited the role of the co-branded card partner entity to only Loss of behavioral analytics-based cross-selling opportunities
Co-Branded marketing and distribution of cards and now the co-branded entity cannot Value-added services like fraud analysis cannot be provided at
Cards store the data i.e. would not have access to information relating to the partner's end
transactions by the customers.
Volume of cheque-based Increase of payment More than 3x increase in UPI to register Debit card usage
payments to be less than 0.25% transaction turn-over number of digital payment average annuallzed growth to surpass credit cards
of the total retail payments vis-a-vis GDP to 8 transactions of 50%, IMPS-NEFT at 20% in terms of value
Increase in debit card Increase in PPI Card acceptance Increase of registered the Reduction in Cash
transactions at POS by 20% transactions by 150% infrastructure customer base for mobile- In Circulation (CIC) as a
to increase to 250 lakh based transactions by 50% CAGR percentage of GDP
Payment providers will move from being barebone payments businesses to sector /
vertical specialists. Margins will be derived by providing specialized value-added
solutions.
Payment players are looking to tap into alternative revenue sources and neo-banking,
lending to enhance their payment incomes.
UPI-powered rails for payments, credit, etc are seeing greater innovation.
Companies are building a full-stack omnichannel payments solution. Large players are
moving from online to offline and vice-versa - e.g. Razorpay acquired Ezetap and
Pinelabs started with Plural.
New guidelines on PPI (non-bank) have disrupted the existing business models of large
players in this space.
UPI 123 and UPI Lite will lead to a greater share of digital payments and will help in
removing congestion on UPI Network. Currently, more than 50% of transactions are less
than INR 200.
Alternative
Lending
PERFIOS
OfBusiness
$ 150 Mn
$ 892 Mn
DECISION ANALYTICS AND
Credit Mantri
Lendingkart BUSINESS LOAN Moneytap SCORING
$ 14.2 Mn
$ 231 Mn $ 93.3 Mn
Bank Bazaar
LOAN COMPARISON/ Credit Vidya
Neogrowth MoneyView $117 Mn
MARKETPLACE $ 10.3 Mn
$ 95 Mn $ 128 Mn
RETAIL LOAN WISHFIN
Kissht $ 16.7 Mn
$ 130.7 Mn
ProgCap Financepeer
$ 44.6 Mn
$ 101 Mn
ALTERNATE LENDING Grip.invest
M1 Exchange
$ 26.2 Mn
$ 18.8 Mn
ONEMONEY
$ 37 Mn $ 2 Mn
LendenClub GetLend.in
$ 3 Mn
$ 12 Mn
Note: Based Physical RBI’s data of a representative sample of banks and NBFCs (representing 75% and 10% of total assets of banks and NBFCs respectively as on March 31, 2020) Source: RBI
MSME Credit Snapshot
PSU
MSME Disbursement Amounts (in Thousand Crore)
NBFC
10.9%
10.2% 10.0%
325.5 9.6% PVT
8.2% 8.3% 8.0% 8.5% 8.8%
303.8
90+ Y-o-Y
Product Volume Value Product Product Rate Change
(Bps)
Typically, personal loan has higher NPA ratios than home loans. However this instance,
there has been a huge growth in Personal loans in Q4 FY22 in personal loans hence the
90+DPD as a % of loans is impacted by the base effect of growth in PL.
Reduction in NPA percentages is due to post pandemic recovery as the NPA rates
were higher during the Covid period (Mar-21 : base year)
Lending on FinTech’s With lending license With lending license Allowed Allowed
balance sheet?
Source: Asia FinTech Sector Report. Credit Suisse. Central Banks. Press Search
India’s SME and Retail Financing Stack
Product stack
E
Analytics/ Tech Providers- Zoho,Zeta< Perfios, India Filings etc. O
Data stack W
R
E-KYC, e-Sign, Aadhar E
S Lenders Approval/
Disbursal
respond Open Credit Enablement Network (OCEN)
back with of Funds R
loan o ers
Digital Payments like UPI, IMPS, AEPS,NACH mandates
Loan
Onboarding Underwriting Disbursement Management Recovery
and Monitoring
Income Data Analytics LMS Fraud
Doc/Video KYC Digital Debt Collection
Verification detection
Customer’s Document Average cost of Average cost of LMS - 0.1%- 1% Digital Debt Collection - 15-20%
Verification - INR 100-200 Underwriting - 50-150 Disbursement - 100-150 Fraud Monitoring - INR 150-500 of collected amount
Business
BNPL Loans
Decision
Analytics
Personal Loan
Gold Loan
P2P
Market Size
Low High
RBF
Loan Comparison
Low
Sizes represent potential
revenue opportunity
Grievance
Collection & Pricing redressal
Recovery Support mechanism No automatic
increase in
credit limit
Potential impact
If FLDG is not allowed to be given to RE by loan service providers (LSP) then we may observe an uptick in effective Interest rates by upto 3%.
More transparency and disclosure will lead to better customer trust and experience
Operational overheads may increase by upto 20% due to changes in the existing fund flow structure.
The launch of Account Aggregator and OCEN will: lower cost of onboarding, create
transparency and democratize lending processes
Fintech lenders have lower onboarding cost but higher credit losses and cost of Funds.
Lenders have to lower cost of funding (a) by securitization (b) improving quality of
lending and obtaining better credit rating and consequently bank lines.
Digital platforms (for e.g., Swiggy, amazon, myntra) are building partnerships with
lenders to create embedded financing solutions
Digital lending guidelines will drive up the cost of compliance for lenders and plug
regulatory arbitrage
Insuremile
$ 370 K
4.20% 4.00%
31.9
7.6
0.6
0.7
0.6
5.7
India USA China Asia Global
Pacific FY 2020 FY 2030P
Life Health Motor Other
Insurance being a complex product – has lower online sales
Channel-wise Individual New Business Performance in Channel-wise Business Performance of General Insurers (2020-21)
Life Insurance Business (2020-21) Others
Online 1.58% 10.39% Individual
Direct Sale 7.10% Brokers 1.46% Agents
24.28%
Web Aggregators 0.34%
MI Agents 0.31%
Direct Business
Corporate Agents 30.75% Other than online Corporate
24.64% Bancassurance
5.93%
Brokers Corporate
Individual Agents 58.14%
Direct Business 30.12% Agents- Others
Online 3.46%
1.28%
Figures in % of premium
Source: Frost & Sullivan Analysis, IRDA
Increasing Pie of New Age Insurers
(Manufacturing of Insurance)
GWP Share of New Age non-life Insurers are increasing at a rapid pace
3%
Differentiated Approach leading to increased market
share:
2021 2022
Traditional Insurers 98.6% 97.4%
New Age Insurers 1.43% 2.56%
Telecalling
Web Aggregators
Life: 35-40%*
D2C
Non-Life: 15-30%*
Agent payouts:
Agent Driven
75-85% of commission
earned
Introduction of new age add-ons for Motor Own Expected to accelerate insurance penetration
damage cover 3+ year vintages PV, 2W
Pay as you drive (switch-on/switch-off
Usage based insurance according to need)
insurance Pay how you drive (the better you driver lesser
the premium)
Floater policy for 2-wheelers and private cars
belonging to the same owner
Insurers can directly empanel hospitals for Insurers can expand the network of hospitals (PPN-
Flexibility in the cashless treatment without registration with preferred provider network) providing
empanelment Registry of Hospitals in the Network of Insurers cashless facilities, thereby improving access to
of cashless (ROHINI) quality health-care and best medical infrastructure.
hospitals This initiative will help in expanding the network
especially in Tier-2+ locations
IRDAI has permitted banks to sell insurance This gives greater product diversity as against
Corporate policies of up to nine insurance companies having 3 insurers earlier in each segment
Agents Corporate Agents in each domains i.e. life, non-
life and health rom three insurance companies.
Knowledge Partner: Cyril Amarchand Mangaldas Source: IRDAI, Web search, Varanium Research, BCG analysis
Insights
Maximum innovation is taking place in health and motor verticals.
Product flexibility in structure and pricing, going beyond insurance to service and
solutions, leveraging changing regulatory landscape to drive growth ahead
Claim filing and settlement journey experience is highly broken and ripe for innovation
and has created a trust deficit.
A national health stack at scale can unlock significant potential for insurers, customers,
and providers with a better experience, better products, lower costs (frauds), and can
transform the reach of retail health. InsurTechs will have a significant opportunity to
utilize the platform to create innovations and integrate with insurers.
IRDAI Sandbox has enabled the growth of innovative products but needs relaxation of
guidelines (E.g. Quick approval, ‘use & file’ for products/services).
Investment
Tech
Upstox
$ 218 Mn
Domestic
Zerodha
ScripBox
SAMCO $ 71.3 Mn
$ 19 Mn NEW AGE BROKERS
ROBO-ADVISORY Fisdom
Stockal $ 37.6 Mn
$ 12.5 Mn Cross Border
Kuvera
Vested $ 10.1 Mn
$ 16.8 Mn
IndMoney
Groww $ 159 Mn
$ 394 Mn
NEW AGE INVESTMENT MONEY MANAGEMENT APP StackFinance
Smallcase $ 584 K
PLATFORM
$ 71.9 Mn
OneStack
CubeWealth $ 244 k
$ 5.1 Mn Investment Tech
Tracxn
$ 3 Bn
Grip.invest $ 17 Mn
$ 4.7 Mn
PRIVATE MARKET INVESTING BankerBay
Wintwealth FRACTIONAL INVESTMENT $ 5 Mn
$ 26.2 Mn
Let's Venture
PropertyShare $ 670 K
$ 52 Mn
Heckyl
Jar $ 8.5 Mn
$ 64.6 Mn
ANALYTICS PLATFORM Marketsmojo
Deciml MICRO SAVINGS APP $ 444.5 K
$ 1 Mn
Trendlyne
Spare8 $ 621 K
$ 770K
Insurance Funds
6.2%
Gold
15%
Physical assets, that is property and gold, are still
dominant, though physical assets have lost about eight
percentage points percentage points share to financial
Bank Deposits
savings since the trend began in 2014.
15.1%
Provident Funds & Total household savings as a percentage of GDP in FY22
Pension go back the pre-Covid level of 23-24%
5.7%
Equities 4.8%
Cash 3.5%
Property
49.4%
Source: Jefferies
Over 2 million new accounts added every month
since 2020 Active demat accounts (mn)
Digital Brokers Grabbing Market Share 89.7
80.6
70.3
62.2
Top 5 new-age brokers now account for almost half of
55.1
NSE active clients, vs 1% as of Mar-15 49.8
46.6
43.2
40.9
Share in NSE Active clients
Zerodha 47%
Upstox 1%
Groww 5
41%
5Paisa Capital 0% %
Paytm Money 5% 7%
45%
40.7%
55%
59.3%
Increasing share of Direct Mutual funds (for corporate, HNI and retail investors) - resulting in
declining revenues for wealth managers
Larger wealth managers are increasingly moving from distribution to manufacturing (Mutual
funds). For instance, Groww has taken over Indiabull's MF business, NJ Invest has applied
for an AMC license.
Crowdfunding &
Aggregators
Fractional Funds
International Revenue Based Pre IPO Equity, Deal Intelligence and M&A
Equity Financing
Debt
Artwork
P2P
Other than for the largest discount brokerages, profitability in the space
is not visible on the horizon.
NeoBanks
Jupiter
$ 164 Mn
Fi Money
$ 137.4 Mn
Zolve
$ 55 Mn
RETAIL Niyo
$ 179 Mn
RazorpayX/Razorpay Capital
NEOBANKS Walrus
Open $ 399 K
$ 187 Mn $ 1.7 Bn
BUSINESS
Paymate
$ 51.9 Mn
Instant Pay
$ 5 Mn
Vanghee
$ 240 K
Neo banks have gained scale and growing Neo banks valuation
customer base
65 M
$33
$25
$23.5
20 M
17 M
12 M $8.6
$5.7
4.3 M
1.5 Mn 1Mn $0.5 $0.7
0
KakaoBank*
Sofi*
Nu bank*
Revolut
Jupiter
Chime
Fi Money
KakaoBank
Revolut
Sofi
Jupiter
Chime
Fi Money
Nu bank
No separate digital banking license issued Separate digital banking license issued
SINGAPORE
AUSTRALIA
CHINA Grab-SingTel I SEA Ltd
86 400 I Volt I Up Ant Group
MYBank I WeBank
XWBank I Suning Bank
No access to Physical
branches Deposit Cap: Deposit Cap: Aggregate:
Lending Restrictions None No access to Physical
Aggregate: S$5Omn $2 Mn Individual: $250K
Individual: S$75k branches
Source: Credit Suisse, Rise of digital banking licenses-special report, BCG Analysis
Neo Banks Business Model in India
SME Neo Banks bring disjointed Retail Neo Banks bring net
systems together coupled with worth snapshot coupled with
banking layer experience layer
Fi
Jupiter
Open
Teenager Social
Focused Payments
Family Couple
Focused Focussed
Young Women
professionals Focussed
An established track record for one/ more controlling persons of the applicant entity in adjacent
Track record & Potential industries such as e-commerce, payments, technology
Restricted Digital Banking License The option to apply in consortium as is with other licenses like Payment banks, NUEs
Applicant Pool
Existing neo-banks seeking to upgrade or SFBs/ other regulated entities (e.g. incumbent banks) to
also be potential applicants
Equal Access to the Access to all the key infrastructure enablers like Aadhaar e-KYC / Credit information Companies, UPI
Infrastructure Enablers (NPCI) / Central Payment Systems (NEFT/ RTGS), ATM schemes, DICGC, AA ecosystem
Regulatory Sandbox
Progressive relaxation of restrictions (in terms of asset and deposit size and / or number of customers
Phased relaxation of
serviced), contingent upon satisfactory performance on agreed metrics till the exit from the sandbox
Business Restrictions
to operate as a “Full Stack Digital Business bank”
Prudential / Liquidity risk Identical for both Digital Business banks (progressed to full license) and the incumbent commercial
Full-stack Digital Banking License
regulation banks (compliance with with relevant thresholds for CAR, risk weights, LCR, etc.)
Digital Services
Cash withdrawal and Cash Deposit only through Transfer of funds (NEFT/IMPS support)
ATM and Cash Deposit Machines respectively- Updation of KYC / other personal details, etc.
no physical cash acceptance/disbursal across Lodging of grievance digitally and
counters acknowledgement thereof and also tracking
Passbook printing / Statement Generation of resolution status
Internet Banking Kiosk which may also include Account Opening Kiosk
facilities to provide all/majority of services Kiosk with e-KYC/ Video KYC
available on internet banking including indent Digital onboarding of customers for schemes
and issuance/processing of Cheque Book such APY, Insurance onboarding for PMJJBY)
request, receipt and online processing of various and PMSBY.
standing instructions of clients Knowledge Partner: Cyril Amarchand Mangaldas
Source: RBI
Potential impact of regulations on Indian Neobanks
Neo banks that are currently aligned to narrow financial services may have greater certainty in the
roadmap towards diversification to a full suite of banking services if a clear regulatory framework is
introduced (such as the framework proposed by NITI Aayog in its July 2022 Report) that sets out the
scope of permissible activities that may be undertaken and steps involved in obtaining a full license.
In the event that the draft RBI Master Direction on Outsourcing of IT Services (issued in June 2022) is
brought into effect, there will be greater regulatory scrutiny on regulated entities interfacing with third-
party service providers providing IT/ IT-enabled services to regulated entities. As the draft Master
Direction is meant to apply widely to different categories of regulated entities, it may impose
compliance burdens on neo banks in their arrangements with IT/ IT-es service providers for the product
delivery (to the extent they may be covered), both during onboarding of third-party service providers
and on a continuous basis.
A review of ‘Digital Banking Units’ operations could also serve as the basis for further enabling regulatory
changes concerning virtual branches/ banks. A clear legal and regulatory framework governing digital
banks could aid financial inclusion objectives, particularly as neo banks may look to target underserved
segments of the economy, including MSMEs, by offering services not only limited to banking but also
other functionalities such as opening and managing the current account, payment gateways,
automated accounting, invoice preparation, tax returns, etc. through integrated digital platforms.
The framework for entry and licensing of digital banks could present positive competition for traditional
financial institutions, resulting in benefits for the consumer and downward pressure on service costs.
Periodic supervision by regulators at the early stages of neo banks through institutionalized sandbox
arrangements will ensure greater adherence to compliance.
Current structure where retail Neo-Bank platforms have to partner with incumbent banks,
doesn't help them to fully leverage the opportunity of their platforms due to limited
revenue potential, obsolescence of partner bank's tech infrastructure and high cost of
capital..
A plethora of Neo-Banks trying to enter the market addressing micro- segments of the
consumer market may have higher mortality.
SME Neo-banks are offering integrated business operating systems and improving cross
sell of bank products and consequently capturing higher share of wallet of SMEs.
About Varanium
Global Multi-Asset Boutique Asset Manager
Focused on Emerging Market Strategies, India In particular
T.S Anantakrishnan
Founder & CEO
>19 years of experience in Investment Banking, >14 years of experience in Banking, Technology > 4 years of experience in the financial services
Investor Relations and Start Up Investments and Fintech domain domain ranging across valuations, due diligence,
equity research and transaction structuring.
Ex - CEO Dice Fintech Ace - a fintech venture Currently Director Fintech at SP Jain School of
fund. Global Management. Awarded CA 'Educator Of Associated with Varanium Capital for more than
The Year' by ICAI by Hon' Nitin Ghadkari. 2.5 years.
Ex-President , Merchant Banking, YES Bank, Head
of strategy, JIO Payments Bank. Ex - Strategic Advisor at Yes Bank, mentor of BFM (Financial Markets), CA, CFA - Level III
various fintech startups, speaker at ICAI
MBA - NYU Stern, CFA; CA
CA, CFA, CISA
Contributors to the report
Cyril Amarchand Mangaldas (CAM) is India’s leading law firm with global reputation of being trusted advisors to its clients. Tracing its professional lineage to
1917, CAM was founded to continue the legacy of Amarchand & Mangaldas & Suresh A. Shroff & Co. - whose pre-eminence, expertise and reputation of almost
a century was unparalleled in the Indian Legal Fraternity.
The Firm advises a large and diverse set of clients, including domestic and foreign commercial enterprises, financial institutions, private equity funds, venture
capital funds, start-ups, government and regulatory bodies. With 850 lawyers and over 150 Partners, the firm is the largest full-service law firm in India and
offices in key business centers at Mumbai, Delhi-NCR, Bengaluru, Ahmedabad, Hyderabad, Chennai, GIFT City and also in Singapore.
In 2021, the firm received several awards for its outstanding performance, some of them are “Law Firm of the Year” award at the IFLR 1000 India Awards, “India
Deal Firm of the Year” at the ALB India Awards and “Most Responsive Domestic Law Firm” at the In-House Community Firm of the Year Awards.
QuantEco Research (‘QuantEco’) is an independent & unbiased research house providing business economics and financial markets intelligence to corporates
and investors. Powered by decades of rich industry experience, Dr. Shubhada Rao is leading the research team at QuantEco, which blends cutting edge
analytics with qualitative analysis to assess emerging trends in the Indian economy.
(i) Revised regulatory framework for credit cards, debit cards, and charge cards
The Reserve Bank of India (RBI) (Credit Card and Debit Card – Issuance and Conduct) Directions, 2022, was issued in April 2022 and took effect from July 1, 2022.[1] The Directions (i)
introduced new definitions and sought to provide clarity on commonly used terms including credit cards and credit limits; (ii) have outlined the scope of co-branding arrangements
and the roles of card-issuers more clearly; and (iii) have sought to strengthen consumer protection for cardholders.
While non-banking financial companies (NBFCs) were allowed to seek prior approval to undertake credit card business earlier as well, NBFCs were not granted permission to
undertake credit card business, except for a few legacy entities. The view has been that NBFCs need to have good governance practices, sound risk management systems,
robust IT systems etc., in the absence of which, concerns relating to NBFCs undertaking credit card business would always remain. It is now possible that the RBI may consider such
requests from NBFCs on a case-to-case basis, based on their supervisory track record, robust governance and compliance, sound financial performance, and other relevant
factors. Once the scale-based regulations for NBFCs become operational in October this year, it is likely that some of the NBFCs, such as those in the upper layer, as identified by
the RBI, may be examined for permission to undertake credit card business. These NBFCs would be subject to more bank-like regulations relating to governance, exposure norms,
Internal Capital Adequacy Assessment Process etc.
The Master Directions have brought greater regulatory focus on a sector already beleaguered with compliance issues. The RBI’s attempt to provide clarity on the term ‘credit
cards’, could now cover certain buy now pay later (BNPL) business models. BNPL products that operate as a payment instrument that carries a means of identification (of the user),
and providing a pre-approved revolving credit limit are now likely to be treated as credit cards. The definition of credit card definition could give rise to a differentiated regulatory
treatment between different kinds of BNPL products – depending on the form of the BNPL offering and its potential to fall within the definition of credit cards, while in effect the
different BNPL products on either side of the definition may be functionally similar. The RBI’s directives on disclosures related to revenue-sharing between co-branding partners
could adversely affect market behaviour and competition among card-issuers.
[1] Pursuant to RBI circular dated June 21, 2022 titled ‘Extension of timeline for implementation of certain provisions of Master Direction – Credit Card and Debit Card – Issuance
and Conduct Directions, 2022’, implementation of the following provisions was extended to October 1, 2022:
(i) Paragraph 6(a)(vi) - Card-issuers shall seek One Time Password (OTP) based consent from the cardholder for activating a credit card, if the same has not been activated by the
customer for more than 30 days from the date of issuance. If no consent is received for activating the card, card-issuers shall close the credit card account without any cost to
the customer within seven working days from date of seeking confirmation from the customer.
(ii) Paragraph 6(b)(v) - Card-issuers shall ensure that the credit limit as sanctioned and advised to the cardholder is not breached at any point in time without seeking explicit
consent from the cardholder.
(iii) Paragraph 9(b)(ii) - No capitalization of unpaid charges/levies/taxes for charging/ compounding of interest.
(ii) RBI Payments Vision 2025
The RBI has published the ‘Payments Vision 2025’ with a view to build on the recent success in the digital payments space in India and the successful implementation of Payments
Vision 2021. More than 30+ measures out of the total 35 measures identified by the RBI in its previous Vision Document have been partially or fully implemented.
The RBI has centered the Payments Vision 2025 on the core theme of e-payments for everyone, everywhere, everytime (4 Es), with a vision to provide every user with safe, secure,
fast, convenient, accessible, and affordable e-payment options. Payments Vision 2025 also leverages India’s efforts and progresses the G-20 agenda to enhance cross-border
payments by addressing the four key challenges of cost, speed, access and transparency.
The proposals under the Payments Vision 2025 may lead to:
(i) Technology/ IT-related impact – for example, proposals to facilitate framework for Internet-of-Things based payments, migration of all RBI-operated payment system
messages to ISO 20022 standard, expansion of the Central Payments Fraud Information Registry (CPFIR), alternative authentication mechanisms, local processing of payments
etc.
(ii) Revenue implications – for example, proposals to evaluate charges for all payment systems, linkage of credit and credit components of banking products to UPI, review of
Payment Infrastructure Development Fund Scheme etc.
(iii) Operational/ regulatory compliance implications – for example, proposals to increase proportionate oversight of PSOs, constitution of Payments Advisory Council, review of
the Payment and Settlement Systems Act, 2007, customer outreach and awareness activities etc.
The RBI issued clarifications to authorised non-bank prepaid payment instrument (PPI) issuers on June 20, 2022 that PPIs may not be loaded from credit lines, and any such
practice should be stopped immediately. While PPIs issued by non-bank entities were being funded through debits to bank accounts, debit cards and credit cards, clarity eluded
such entities on their ability/power to use credit to bank accounts (through overdraft facilities/ credit lines) to fund PPIs. The current clarification restricts funding from credit lines,
while continuing to allow PPIs to be funded through credit cards. This was disruptive to several fintech entities offering Buy-Now-Pay-Later (BNPL) products, specifically non-bank
PPI issuers who pre-fund PPIs through proceeds availed from credit lines offered by NBFCs.
These restrictions have been further impacted by the RBI circular on August 10, 2022 implementing recommendations of the Working Group on Digital Lending, which now requires
RBI-regulated entities to only make loan disbursements in the bank account of the borrower. Notably, the recommendation of the Working Group on Digital Lending to permit loan
disbursements into fully KYC-compliant PPIs in cases where the borrowers only had a PPI account and no bank account, has not been accepted.
(iv) Card on file tokenization
The RBI has repeatedly taken cognizance of risks arising out of card data like card number, expiry date, CVV et. al. of customers being stored on various online platforms and
applications, to progress tokenization mandatorily. On July 28, 2022, the RBI has confirmed that all entities other than card issuers and card networks must purge card-on-file
(COF) data before October 1, 2022 and that this decision has been taken after detailed discussions with stakeholders. The RBI has stated that in case of non-compliance,
appropriate penal action, including imposition of business restrictions, may be considered.
The RBI has however, permitted the below for entities as an interim measure only in respect of transactions where the cardholders are entering card details manually at the time of
undertaking the transaction (i.e., guest checkout transactions):
(i) Other than the card issuer and the card network, the merchant or its Payment Aggregator (PA) involved in settlement of such transactions can save the CoF data for a
maximum period of T+4 days (“T” being the transaction date) or till the settlement date, whichever is earlier. This data shall be used only for settlement of such transactions, and
must be purged thereafter;
(ii) For handling other post-transaction activities, acquiring banks can continue to store CoF data until January 31, 2023.
On July 4, 2022, the RBI issued clarifications to all banks and non-bank payment system operators (PSOs) that its prior approval would be required for any (a) takeover/ acquisition
of control, which may or may not result in change of management; and (b) sale/ transfer of payment activity to an entity not authorised for undertaking similar activities.
This clarifications impacts the approaches to, and considerations involving M&A in the PSO space, which includes global card networks, MTSS players, PPI/ wallets, payment
aggregators, white label ATMs, TReDS platforms, BBPOUs, instant money transfer operators etc. Prior to the issuance of the clarifications, PSOs were required to only intimate the
RBI upon a change of control, usually within 15 days. Transferring entities are now required to make an application to the Department of Payment and Settlement Systems (DPSS).
II. REGULATIONS: DIGITAL LENDING
Implementation of recommendations of the RBI-constituted Working Group on Digital Lending and issuance of the Guidelines on Digital Lending
The Working Group on Digital Lending (RBI WG), constituted by the RBI had published its Report in November 2021. It had made recommendations on (i) the legal and regulatory
framework for digital lending; (ii) technology-related aspects; and (iii) financial consumer protection, implementable over the near-term (up to one year) and medium-term
(beyond one year).
On August 10, 2022,[1] the RBI announced the implementation of certain recommendations made by the RBI WG. While some recommendations have been accepted for
implementation with immediate effect, other recommendations have been categorized as requiring further examination, although accepted in-principle. The RBI has also
categorized certain recommendations as requiring wider engagement with the Government of India and relevant stakeholders in the digital lending ecosystem, in view of the
operational challenges and complexities in their implementation. Some of the key suggestions accepted by RBI include:
All loan servicing, repayment, and other processes are to be executed directly in the bank accounts of customers, without any pass-through account/ third-party pool
account. In this regard, only limited exceptions have been provided, including disbursals covered under statutory and regulatory mandates, and flow of money between
regulated entities (REs) for co-lending transactions. Unlike the RBI’s circular on ‘Loading of PPIs through Credit Lines’ issued on June 20, 2022, to authorised non-bank PPI
issuers, the Circular makes no distinction basis the nature of funding. Permissibility of check-out financing products enabled through PPIs, whether loaded through credit lines/
term loans, may accordingly be impacted. In addition, the wide stipulation under the Circular may also impact BNPL products, involving direct settlement of transactions
through credit disbursement to merchants.
RBI has sought to address the long-standing risk of under-reporting of credit default data for loans originated through digital lending applications (DLAs). REs are now
required to disclose any lending through DLAs to credit information companies, independent of the nature and tenor of the product.
REs are required to ensure that all data is stored in servers located within India while ensuring compliance with statutory obligations/ regulatory instructions. This may include
an obligation on REs to also ensure that the LSPs store the relevant data only within India.
REs to ensure that digitally-signed documents through DLAs of the RE/ LSP, including (i) Key Fact Statement (KFS); (ii) product summary; (iii) sanction letter; (iv) terms and
conditions; (v) account statements; (vi) privacy policies of LSPs etc., are sent to registered/ verified email/ SMS of the borrower upon execution.
On September 2, 2022, the RBI released the Guidelines on Digital Lending (DL Guidelines), which are meant to apply to existing customers availing fresh loans and to new
customers, while time until November 30, 2022 has been provided to REs to ensure that existing digital loans are in compliance with the DL Guidelines. Pursuant to the DL
Guidelines, the following compliance requirements arise:
Prescribed documents should be digitally signed and flow automatically to the borrowers on digital loan registration, with email/ SMS verification upon loan execution. This has
raised a debate in the industry as to whether the prescribed ‘digital signature’ requirements under the IT Act, 2000, are required to be followed.
REs are required to assess the creditworthiness of prospective borrowers in an auditable manner.
[1] Recommendations of the Working group on Digital Lending – Implementation, Reserve Bank of India, August 10, 2022, available here
Borrower to be given an option to exit the digital loan by paying the principal and pro-rate interest, without any penalty, during a Board-prescribed cooling-off period.
Data collection should be ‘need-based’, basis express borrower consent with audit trail. While one-time access has been permitted at time of onboarding/ KYC with express
borrower consent, REs are to ensure that digital lending applications (DLAs) desist from accessing mobile phone resources like file, media, contact list, call logs, telephony
functions etc. Detailed data protection/ privacy, storage, privacy policy and technology-related provisions have been prescribed.
In a modification of the August 10, 2022 Press Release by the RBI, the DL Guidelines acknowledge the industry practice of offering FLDGs, where a third-party guarantees to
compensate REs partially in the event of any default in credit repayment. However, the DL Guidelines ‘advise’ REs to adhere to the RBI (Securitisation of Standard Assets)
Directions, 2021 (Securitisation Directions), especially synthetic securitisation provisions. This is raising multiple industry questions, including (i) is FLDG by third-parties banned; (ii) is
the RBI ‘advise’ mandatory or is it just a recommendation; and (iii) if mandatory, the extent of compliance needed with the Securitisation Directions.
While this move by RBI has raised some concerns in the industry, the RBI has introduced key guardrails with respect to borrower protection which will build credibility in the digital
lending space. The approach of the RBI to ‘regulate, not prohibit’ is a welcome step and will ensure that innovation and investment in the burgeoning FinTech/ TechFin sector in
India may continue, subject to compliance with consumer protection, corporate governance, and credit reporting standards.
III. INSURTECH
The growth and advancement of technology has led to a cascading impact on the financial services industry, including insurance. The Insurance Regulatory and Development
Authority of India (IRDAI) is continuously engaging with the stakeholders of the insurance industry in order to set out a reforms agenda for increasing insurance penetration and
facilitating sustainable growth of the industry. These reforms, among others, include promoting ease of doing business by encouraging new insurance players, allowing niche
players in insurance, relaxing renewal norms for intermediaries, product certification by insurers, time-bound approvals, administrative flexibility, fast-track approvals for
investment proposals, facilitating InsurTech and distribution agility.[1]
The main critical themes shaping the InsurTech industry are: emergence of new customers segments, importance of higher distribution penetration and reach, criticality of
enhanced customer experience, data and analytics as core capabilities and further emphasis on health insurance through the National Health Stack i.e. a nationally shared digital
infrastructure usable by both Centre and State across public and private sectors to bring a holistic view across multiple health verticals and enable rapid creation of diverse
solutions in health.[2]
Regulatory sandbox
In continuation of the insurance reforms agenda, the IRDAI and International Financial Services Centres Authority (IFSCA) signed a memorandum of understanding to specifically
strengthen the inter regulatory exchange of information, technical cooperation, supervisory collaboration and opens avenues towards developing innovative insurance solutions
for the evolving global trends. It specifically enables the mechanism for Inter Operable Regulatory Sandbox (Regulatory Sandbox), a mechanism to facilitate testing of innovative
hybrid financial products/services falling within the regulatory ambit of more than one financial sector regulators to facilitate Indian InsurTech start-ups to explore foreign
jurisdiction and vice versa.[3]
This Regulatory Sandbox is a unique platform for all eligible entities operating in the insurance sector to engage with IRDAI to discuss the regime that will foster innovation,
promote the growth of insurance in India, and create an enabling platform to enhance customer experience. It is also crucial to note that IRDAI has been empowered to relax the
applicability of any regulations, guidelines or circulars issued by the authority to give effect to the applications under Regulatory Sandbox, however, no relaxation can be provided
under Insurance Act, 1958 or IRDA Act, 1999 or other applicable statutes.[4]
[1] Press Note: India@100- Insurance for All, IRDAI, May 6, 2022, available here
[2] India Insurtech Landscape and Trends, Boston Consulting Group, April 25, 2022, available here
[3] Press Release : IFSCA inks MOU with IRDAI, available here
[4] Section 12 of IRDAI (Regulatory Sandbox) Regulations, 2019, as amended from time to time, available here.
As many as three cohorts of Regulatory Sandbox have been conducted by IRDAI till date in which a total of 173 applications were filed in the first cohort and 185 applications in the second cohort
with the authority, indicating the growth potential of the insurance sector. The applications covered concepts such as wellness, wearables, group insurance, usage based insurance, loyalty /
rewards programmes, electronic platforms, KYC onboarding, distribution, products, etc.[5] For instance, Pay How You Use (PHYU)/ Pay As You Use (PAYU) policies for insurance of a private car
was one of the pilot projects by ICICI Lombard General Insurance Company under the first cohort of regulatory sandbox.[6] Considering the successful clearance of the same under the
Regulatory Sandbox and as a step towards facilitating technology enabled covers, IRDAI has recently permitted general insurance companies[7] to launch pay-as-you-drive/pay-how-you-
drive motor insurance policies with premiums linked to mileage and quality of driving.
SEBI issued guidelines for stock brokers and clearing members to rationalise and streamline the application process for granting No-Objection Certificates (NOCs) for setting up
Wholly Owned Subsidiaries, Step Down Subsidiaries, Joint Ventures, etc. in GIFT IFSC on May 13, 2022.
SEBI has specified the format of application along with list of supporting documents for seeking NOC for setting up Wholly Owned Subsidiaries, Step Down Subsidiaries or entering
into Joint Ventures in GIFT IFSC. The SEBI guidelines also require stock brokers and clearing members to apply through a Stock Exchange where the applicant is a member, along
with the required information, documents and NOC received from all Stock Exchanges/Clearing Corporations/Depositories in which the applicant is a member/ participant.
Further, SEBI has directed Stock Exchanges / Clearing Corporations (where the applicant is only clearing member) to forward the complete application to SEBI, after verification
along with its recommendation.
(iii) Procedure for seeking prior approval for change in control of portfolio managers
Portfolio Managers are required to obtain prior approval of SEBI in case of change in control in cases specified by SEBI as per Regulation 11(aa) of SEBI (Portfolio Managers)
Regulations, 2020. The regulator had specified the procedure for obtaining such approval via a circular dated May 12, 2021. To streamline this process further, SEBI has modified
this procedure through a circular dated June 02, 2022 which will be applicable from June 15, 2022.
As per the new procedure, an application for prior approval has to be made online through the SEBI Intermediary Portal by a Portfolio Manager in case of a change in control
specified by SEBI for approval. The prior approval granted by SEBI will be valid for a period of six months and applications for fresh registration pursuant to change in control will
have to be made to SEBI within 6 (six) months from the date of prior approval. The Portfolio Manager also has to inform its existing investors/clients about the proposed change
prior to effecting the same and give an option to exit without any exit load within at least 30 (thirty) days from the date of such communication.
In matters involving scheme(s) of arrangement which need sanction of NCLT, the Portfolio Manager must ensure that:
(i) The application seeking approval for the proposed change in control is filed with SEBI prior to filing with NCLT; and the upon being satisfied with the applicable regulatory
compliance, SEBI shall grant an in-principle approval which shall be valid for 3 (three) months within which the relevant application has to be made to NCLT.
(ii) Within 15 (fifteen) days from the date of NCLT order, the Portfolio Manager must submit an online application to SEBI for final approval along with the copy of the NCLT Order
approving the scheme; copy of the approved scheme; statement explaining modifications, if any, in the approved scheme vis-à-vis the draft scheme and the reasons for the same;
and details of compliance with the conditions/observations mentioned in SEBI’s in-principle approval.
These modifications are intended to enable existing investors/clients to take well informed decision regarding their continuance or otherwise with the changed management. It also
allows both SEBI and the NCLT to incorporate their opinions for the change effectively through one common procedure.
V. NEOBANKS
The Reserve Bank of India (RBI) does not separately recognize a licensing framework for digital banks, digital-first banks or banks that predominantly offer their services through
digital channels. Incumbent financial institutions including scheduled commercial banks and NBFCs presently offer digital banking services through:
(i) in-house business unit or through reliance on white-labelling (where software and digital solutions developed by another company may be licensed and offered by the banks
under its own banner); and
(ii) partnerships with fintechs and other service providers
Improvements in digital infrastructure and technology (including in e-KYC, cloud computing, artificial intelligence and machine learning), penetration and increased affordability of
mobile phones, access to faster communication networks and services (including mobile internet services) and evolving customer expectations have all spurred demand for digital
financial services. This has led to incumbent financial institutions as well as fintechs, techfins, and bigtechs all aiming to efficiently use technology to meet growing customer
demand for financial services.
While the Reserve Bank of India (RBI) does not have a separate framework for delivery of the full suite of banking services through digital channels, it has indicated that a review of
the role played by physical branches is continuously needed as digitization of banking services has obviated the need to physically visit a branch for banking services.[1] The RBI
provides some flexibility in respect of ‘payment banks’, by relaxing norms for such entities from maintaining a base branch for a certain number of banking correspondents (as is the
case for scheduled commercial banks).[2]
However, there are also restrictions on the banking services that such entities may offer to customers: in respect of payment banks, only savings and current deposit accounts that,
on aggregate, do not exceed INR 1,00,000 may be opened.[3] Any deposits in excess of such amounts are required to be swept into an account maintained by the payment bank
with a scheduled commercial bank or a small finance bank. In India, there may be benefits for digital-only banking models as they may cater to traditionally underserved segments
of the economy, by offering services not only limited to banking but also other functionalities such as opening and managing current account, payment gateways, automated
accounting, invoice preparation, tax returns etc. through integrated digital platforms.
NITI Aayog Report on ‘Digital Banks: A Proposal for Licensing and Regulatory Regime for India’
In furtherance of the policy of differentiated banking licenses, the NITI Aayog Report envisages two kinds of digital banking licenses: (i) a digital business bank license; and (ii) a
digital consumer bank license. Digital business banks have been described as those that will benefit from both banking and value-added commercial services, such as payroll
services, accounts receivables/ payables management, tax compliance, and other SAAS. Digital business banks will therefore have permission to engage in non-financial business
complementary to their core financial business, subject to there not being any related prudential risks. It appears to be that digital business banks may look to engage more with
fintech/ techfin players who do not have licenses to undertake banking operations, through arrangements (also known as Banking-as-a-Service or BAAS). Digital consumer banks
must be allowed to engage in non-financial business activities that are unique to the retail consumer segment it is targeting. Digital consumer banks are more likely to be customer-
facing.
The NITI Aayog Report recommends three steps for the operation of a digital bank:
Step 1: Applicants must seek to acquire either a restricted digital business bank license or a restricted digital consumer bank license.
Step 2: Once the restricted license is acquired, the applicant enlists in the regulatory sandbox and commences operations as a digital business bank or a digital consumer bank as the
case may be. During this time, the applicants may benefit from relaxations from certain legal and regulatory provisions, as may be specified.
The applicant will also be assessed against pre-determined parameters or metrics identified by the RBI and the applicant. These could be cost to acquire a customer, volume/ value of
credit disbursed to MSMEs, technological preparedness, compliance levels etc.
Step 3: Based on satisfactory performance of the applicant, a full scale digital bank license (either for a digital business bank or a digital consumer bank) may be given.
While the RBI may elect to rely on the NITI Aayog Paper in terms of approach towards licensing and regulating neo-banks, the extent of any modifications or departure from this
remains to be seen.
[1] Paragraph 20, Banking Landscape in the 21st Century, Address by Shri Shaktikanta Das, Governor, Reserve Bank of India at the Mint’s Annual Banking Conclave, 2020 on February
24, 2020.
[2] Paragraph 6.2, Operating Guidelines for Payments Banks, DBR.NBD.No.25/16.13.218/2016-17 dated October 6, 2016.
[3] Paragraph 7(i), Operating Guidelines for Payments Banks, DBR.NBD.No.25/16.13.218/2016-17 dated October 6, 2016
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