SAHISTA BHATT

ABU DHABI UAE

+971 52 6951 416
[email protected]

Professional Summary Healthcare Administrator with proven ability to deliver healthcare services
with over 10 years of experience including Departmental JCIA and CARF
accreditation. Operations and Administration. Health insurance Projects
Implementation, Monitoring and Grievances resolution. Strong
organizational skills. Recognized by state health minister for excellency in
delivering public health projects.

Skills • Workflow planning/Improvement • Scheduling

• Quality Improvement • Documentation and control
• Insurance • Strategic Planning
• Inventory Management • Planning and Coordination
• Policy and procedures • Staff Management

Work History Operations manager -28/04/2024

Noubel Medical center -AL Ain,UAE
• To manage overall day to day operations and administrative activities of the medical center
including scheduling and staffing of the staff and doctors.
• To oversees and maintain good contact with in-house physicians as well as external referring
doctors to ger more referrals. And to make sure patients get easy access to the facility by
avoiding waiting time or any delayed in insurance approval.
• To prepare and Analyze the report on operational key performance indicator(clinical
statistics) for each patient facing staff to identify areas of improvement and to make sure
each department resource is utilized based on individual skills ,education and experience.
• Development, implementation, and review policies and procedures in the medical centers
related to the DOH
• To ensure to have compliance with standards ,laws and regulations as directed by regulatory
and accrediting organizations such as DOH,JAWDA,OSHAD.
• To be part of profit and loss performance of MC, participate in budget creation and expense
management with finance management team.
• To Develop and implement operational strategies to improve efficiency and reduce cost and
Examine the company's financial data and use those findings to improve profitability
• Formulating strategy, improving performance, procuring material and resources and securing
compliance.
• Reviews and monitor medical center activities and to recommend changes in or better
utilization of facility’s services ,equipment and staff.
• To monitor and maintain smooth work culture in the respective Departments.
• Coordinate with all departments in the medical center and to ensure proper coordination
among different departments including reception, insurance, therapist as well as inhouse
physicians is carried out to provide uninterrupted patient care.
• To Monitor and analyses patient satisfaction surveys and to ensure with staff that patient
complaints and issues have been resolved in timely manner.
• To assist staff in Developing and implementing quality assurance and improvement programs
in the Medical center.
• To assist staff in Developing and implementing strategies to improve customer service.
• To ensure proper documentation and reports are updated under Electronic health record
(EHR); and to ensure proper Data analysis and reporting is maintained.~~

Clinical operation Coordinator 07.12.2015 – 20.02.2024

 Health Point Hospital (Mubadala Health care)- ABUDHABI, UAE
• Overseeing Staffing/Scheduling of clinical staff & daily operations tasks
• Liaising with healthcare professionals including doctors and patients for managing internal
and external communications for MH assets referrals and answering queries related to it.
• Liaised in establishing new service lines of different specialty of treatment like OT, pain
management, pediatric and neuro & implemented new workflows.
• Reviewing patient documents and files and using ICD codes for different specialty treatment
and Reviewing and managing any queries or rejections from various rejections.
• Keeping medical professionals/doctors informed about healthcare SOS and SOPs.
• Overseeing stocks and supplies as well as, maintenance of clinic equipment in liaising with
Biomed department.
• Executed & implemented Policies and Guideline’s with reference to JCI A and CARF Manual
for the Department.
• Prepared Clinical administrative policies and patient education material and clinical
treatment protocols to enhance patient care programs.
• Examine and resolve daily complaints received from staff, patients, and doctors.
• Liaised in JCI A Accreditation for the Department
• Responsible for Departmental JCI A internal audits, Mock survey and final audit during JCI A
accreditation
• CARF Accreditation –ASPIRE to Excellence including Accessibility and strategic Planning for
the Department
• Implemented Departmental KPIs(FOCUS-PDCA) by improving processes
• Risk Assessment and analysis, OSHAD Hospital committee member.
• BCM planning and annual Review as well as implemented fall, risk Prevention strategy.

District Project manager (11.2011 - 11.2015)

Central Government Public Health Projects - Himmat Nagar, India
Implemented and Monitored Public health Projects at the government level

Physiotherapist ( 01.2009 - 08.2009)

A.V.M. Hospital - Himmat Nagar, India
• Constructed physiotherapy treatment plans to increase functionality and strength.
• Assisted front desk by answering phones, scheduling appointments, filing documents and
processing payments.
• Tracked and evaluated patient progress with respect to treatment goals.
• Demonstrated proper form and monitored patients during exercises.
• Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release
and spot massages to improve patient movement and functions.
• Conducted clinical assessment and evaluation to determine patient needs.
• Assisted patients in recovering from injury, illness, and accidents.
• Organized physical exercise sessions for patients.
• Worked with health care professionals and families to maintain continuation of care.
Education
Bachelor of Physiotherapy (B.P.T), RGUHS, Bangalore 2004- 2008
Masters of hospital Management (M.H.M), HNGU, Gujarat 2009- 2011
Certification
HONORS & AWARDS – 2014
• Received Recognition letter from the State Health Minister on Independence Day for
Excellency in work.
Certifications:
• Qualified National Eligibility Test –Junior Research Fellowship for Assistant Professor in Social
Medicine and Community Health
• Patient safety (1 &2 ),Johns Hopkins University
• Project Management foundations
• Data science
• Global Health -University of Genève, Switzerland
• Lean six sigma-Define Measure, Analyze, improve and control tools
• Operational and quality control excellence