1.

A Scrum Master is not only a servant-leader to the Scrum Team and organization, it's also
considered a management position. Which three activities describe what a Scrum Master
manages as reflected by the Scrum Guide? (choose the best three answers)
A. Managing the Product Backlog items and work in the Sprint Backlog.
B. Managing the process in which Scrum is applied.
C. The way Scrum is understood and enacted within the organization.
D. Removing organizational impediments that limits the team's progress and productivity.
E. Managing the capacity and utilization of each Development Team member.
F. Reporting on the performance of the Sprint.

2. An organization has just hired you as a new Scrum Master to help them transition their
teams from their current traditional process to Scrum. The teams are currently structured to
specialize in a single function. This is also known as component teams where a team would
only address a single layer (ie design, frontend, backend, database, testing, etc). You've
introduced the concept of cross-functional teams where all the skills needed to produce
business functionality, from end to end, is inside of a single team. What should you keep in
mind when transitioning from siloed teams to cross-functional teams? (choose the best two
answers)
A. It is easier to compare the performance between cross-functional teams in order to
identify to which teams to assign tasks and which teams need additional coaching.
B. Newly formed teams will need time to stabilize before reaching their peak
performance. During the initial stages of forming, performance will suffer and
productivity may be low, although even then delivery of business value is still likely to
increase.
C. People from the different layers and components will need time to become accustomed
to working and delivering unified functionality together as one Scrum Team thus
productivity may suffer.
D. Without feature teams, you cannot do Scrum. Postpone Scrum adoption until the teams
are reorganized in feature teams.

3. Paul is a Product Owner for multiple products. Each product is allocated a dedicated Scrum
Team and a set budget. Based on the average velocity of a previous product release, Paul had
estimated a new product to take 9 Sprints to complete. The average velocity of the previous
product release was 50 completed units of work per Sprint. Over the first 3 Sprints, the
Development Team reported an average velocity of 40 completed units per Sprint, while not
fully completing the required integration tests. The Development Team estimates that
integration testing would require additional effort to make the increments shippable. The
Development Team is unsure if the required velocity is achievable. What is the most effective
way to recover? (choose the best answer)
A. The Development Team informs Paul that the progress he has perceived to date is not
correct. The Increment is not releasable. They give Paul their estimate of the effort it
 would take to get the previous work 'done,' and suggest doing that work first before
proceeding with new features. The team also re-estimates the effort to make the
remaining Product Backlog items 'done', including all integration effort.
B. In the next Sprints, the Development Team strives to make the selected work as close
to 'done' as possible and at the minimum 90% completed. Any undone work is divided
into new Product Backlog Items that will be deferred to the last Sprint in order to
maintain stable velocity.
C. The Scrum Master will manage the Sprint Backlog and assign work to the
Development Team members to ensure maximum utilization of each member. He/She
will keep track of unused resources so that it does not impact the budget. Unused
budget can be allocated for additional Sprints if needed.
D. The Scrum Master sets the open work aside to be performed in one or more release
Sprints. They remind Paul to find funding for enough Release Sprints in which this
remaining work can be done. Up to one release Sprint per three development Sprints
may be required. It is Paul's role to inform users and stakeholders of the impact on the
release date.

4. Paul, a Product Owner of one of the Scrum Teams, has been attending the Daily Scrum.
During the Daily Scrum, the Development Team members have been reporting their daily work
to Paul so that he is aware of their Sprint progress and what each member is working on. What
is the best action for the Scrum Master to take? (choose the best answer)
A. Ask Paul to stop attending the Daily Scrum.
B. Allow the Paul to participate in the Daily Scrum as he is responsible for the success of
the product.
C. Facilitate the Daily Scrums to avoid any conflicts between the Development Team
members and Paul.
D. Coach Paul and Development Team members on the purpose of the Scrum events and
let them figure out what to do in this situation.

5. Steven, the Scrum Master, is approached by one of the Development Team members saying
that they are not completing regression tests for all of the work they are performing to the level
defined in the Definition of Done. They have discussed this with the Product Owner and
decided to remove regression testing from the Definition of Done. Which two actions are the
most appropriate for Steven to take? (choose the best two answers)
A. Reject the decision as the long term maintainability of the product will be negatively
impacted by modifying the Definition of Done
B. .
C. Ask the Development Team and the Product Owner what problem they are trying to
solve by altering the Definition of Done and removing regression testing from it. In
what ways will this decision impact transparency and quality?
D. Accept the decision as a mutual agreement has been made between the Development
Team and the Product Owner.
E. Ask the Development Team and the Product Owner if they are still able to produce
potentially shippable product increments by altering the Definition of Done?
6. At the end of the eighth Sprint, the internal sponsors are upset and angry with the progress
of the product being built. The current state of the product is not as expected and will require
additional Sprints and more budget than originally anticipated at the start of the project. What
factors may have led to this? (choose the best three answers)
A. The Scrum Master has not ensured transparency.
B. The scope changes have not been tracked adequately and the change request process
has not been followed properly.
C. The sponsors haven't been using the Sprint Reviews to actively engage, and inspect
and evaluate progress.
D. The stakeholders have not been using the Daily Scrum effectively to track the
Development Team’s progress.
E. The project plan proposed to the sponsors at the start of the project followed
stringently.
F. The Product Owner has not been engaging with sponsors frequently enough and has
not been kept aware of the overall progress of the project.

7. Three Development Teams are currently building a single product and pulling work from the
same Product Backlog. All three teams have identified that they will need Dan, a database
specialist, to work full time in their team for the next several Sprints. What should Steven, the
Scrum Master, do to solve this potential problem? (choose the best answer)
A. Manage the items in the Sprint Backlogs so that Dan can be utilized evenly for each
team.
B. Facilitate a discussion with all Development Teams on how they want to deal with this
issue, and help them implement their preferred solution.
C. Assign Dan to the team with the most urgent tasks first and then move him to the next
team and so on until the required support is completed.
D. Ask Dan to work with the HR department to recruit and hire additional database
specialists. In the meantime, have the Product Owner move items that do not depend
on Dan to the top of the Product Backlog.

8. An organization wants to apply Scrum to build a new product and has hired Steven to be the
Scrum Master of three new teams that will build the first release. The organization is new to
Scrum and asks Steven for advice on how to start. Which two things should Steven first
advise?(choose the best two answers)
A. Having one Product Owner to be accountable for maximizing the flow of value
throughout the development process and provide transparency on the overall progress.
B. Three Product Owners, one for each Scrum Team.
C. One Product Backlog to represent all of the known work needed to be done for the
product.
D. Each Scrum Team has its own Product Backlog with items only their team will be
working on.
9. A Development Team has a total of six members, 4 members who work full time in the
office and 2 members who work part time at home. The Development Team is complaining
that it is too difficult to synchronize every day and has suggested having the Daily Scrum
every other day instead.What would be three key concerns if the Daily Scrum is held less
frequently?(choose the best three answers)
A. The Product Owner cannot accurately inspect utilization of the individual team
members.
B. Impediments are raised and resolved more slowly.
C. Less information about the progress will be shared causing the Sprint plan to become
inaccurate and reducing transparency over progress toward the Sprint Goal.
D. Opportunities to inspect and adapt the Sprint Backlog are reduced.
E. The Scrum Master loses the ability to update the burndown chart adequately.

10. Steven is a Scrum Master asked to assist in creating five new Scrum Teams that will be
working to build a highly anticipated product. He talks with them about the importance of
being able to integrate their Increments by the end of their Sprints. This includes the first
Sprints. The product is very important to both the end users and the organization. Of the
choices raised by future team members, what would Steven encourage? (choose the best
answer)
A. Each Scrum Team delivers functionality at the end of each Sprint. New Product
Backlog items will then be added to the next Sprint Backlog to integrate their
functionality with the other teams to create a unified Increment.
B. Wait until enough of the infrastructure and architecture is in place before starting the
first Sprints. This will increase the success of delivering integrated Increments in
Sprint 1.
C. Each Scrum Team delivers Increments in its own code branch. After UAT is
performed at the Sprint Review, the code branch is isolated until enough Increments
are considered acceptable. All code branches will then be merged during the release
phase.
D. All Scrum Teams agree on a mutual understanding of ‘done’ that defines all work
necessary to deliver a potentially shippable Increment that includes all previous
Increments delivered for the product.

11. According to the values of Scrum, which is the best way to create Development Teams?
(choose the best answer)
A. The Product Owner will create a skills matrix according to what is needed for the
project and work with the technical leads to allocate resources to the team.
B. Provide boundaries to the developers and allow them to self-organize into
Development Teams.
C. Work with the leadership team to allocate members according to skills, seniority and
experience to ensure that all Development Teams are balanced fairly.
12. When multiple Scrum Teams are working from the same Product Backlog, also known as
scaled Scrum, they must still work in conformance of the Scrum guide.
A. False
B. True

13. In Scrum, how would budgeting and financial forecasting be performed?(choose the best
two answers)
A. Budgeting is not necessary as the only funding necessary is the operational costs of the
Scrum Teams.
B. Fixed budgets are not allowed in Scrum.
C. Frequently inspect the outcomes of the delivered Sprint Increments to understand how
much value is being produced per investment spent.
D. A single release may be funded with several Sprints where every Sprint is producing
shippable increments.

14. Steven is a Scrum Master that was hired to help an organization, that is new to Scrum,
understand and enact Scrum effectively. Which three activities would be acceptable?(choose
the best three answers)
A. Schedule formal trainings.
B. Require all teams in the organization to start using Scrum as soon as possible.
C. Extend Retrospectives to include formal training.
D. Educate stakeholders and clients about Scrum.
E. Arrange 1:1 coaching sessions to discuss any identified concerns Steven may has.
F. Penalize any Scrum Team members who are not staying within the Scrum Framework.

15. A Scrum Team that has been working on a product for several iterations and has an average
velocity of 55 units of 'done' work per Sprint. A second team will be added to work on the
same product. What might be the impact on the original team?(choose the best answer)
A. Their velocity is likely not affected and will remain at 55.
B. Their velocity is likely to drop and be less than 55.
C. Their velocity is likely to rise and be more than 55.

16. What would be two boundaries, defined in Scrum, that gives guidance for teams to
effectively self-organize?(choose the best two answers)
A. Clearly defined functional teams within the Development Team to define handoff
phases during development.
B. Creating an integrated and potentially shippable Increment by the end of each Sprint.
C. Having a mixture of different levels of skills and experience to promote domain
knowledge sharing.
D. Timeboxing the events in Scrum to allow for regular inspection and adaptation
creating opportunities to adjust course in any given path.
E.
17. Peter, the Product Owner, has been giving positive recognition to individual Development
Team members who have moved their work to ‘done’ during the Daily Scrum. Peter wants to
ensure the team is adhering to the ideal guideline on the burndown chart. What would be two
valid actions for Steven, the Scrum Master, to take?(choose the best two answers)
A. Steven coaches Peter on best practices for updating the burndown chart as it provides
accurate information on how well the team is performing.
B. Steven talks with Peter about concerns of how his behavior might impact the team
members and request that he stop attending for now.
C. Steven coaches the Scrum Team about the purpose of the Daily Scrum.
D. Nothing. Steven is optional at the Daily Scrum and it is the responsibility of the team
to decide how to best run it.

18. A Scrum Team has requested a hardening Sprint to integrate the work produced in previous
Sprints and test before releasing. What three scenarios has likely occurred?(choose the best
three answers)
A. Scrum has been customized in a suitable manner to make the previous work releasable.
B. The Development Team is having difficulties with the ability to regularly release
during a Sprint.
C. The team’s Definition of Done is not being adhered to during every Sprint.
D. Hardening Sprints are supported by the Scrum framework so this is acceptable.
E. The team’s Definition of Done is weak or incomplete causing a build up of technical
debt.

19. Which three statements best describes the purpose of having a Definition of Done?(choose
the best three answers)
A. It is a checklist to monitor the Development Team member’s progress on a task.
B. It provides guidance to the Development Team when they are forecasting their Sprint
Backlog during the Sprint Planning.
C. It helps the Development Team defer any pending work to subsequent Sprints
D. It creates transparency and provides a common understanding of the ‘done’ state of the
Increment at the Sprint Review.
E. It helps the Scrum Team decide how much time is needed before the Sprint can end.
F. As the Development Team is doing the work, it provides guidance on the remaining
work needed to create the potentially shippable Increment by the end of the Sprint.

20. Successful use of Scrum depends on how well people behave and act in ways that reflect
the Scrum values. What can the value of openness affect?(choose the best answer)
A. Collaboration efforts.
B. Level of product quality.
C. Team member happiness.
D. Time to market.
E. Trust from stakeholders.
F. All of the above.
21. Steven, a Scrum Master, is approached by the Development Team members complaining
that one of the senior engineers is using too much time during the Daily Scrums to share
technical solutions. Which are the best 2 actions for Steven take?(choose the best two answers)
1 điểm
A. Speak with the person privately and coach him on the purpose of the Daily Scrum.
B. Suggest using a token to limit who is allowed to speak during the Daily Scrum.
C. Contact the team member's direct manager and to resolve this problem.
D. Suggest that the team members time box the amount of time each person can speak at
the Daily Scrum to a maximum of 2 minutes.
E. Coach the Development Team to help them find a way to solve the problem, and for
them to take ownership of the solution.

22. During Sprint Planning, the Definition of Done will help the Development Team forecast
the amount of work, selected from the Product Backlog, deemed feasible to make ‘done’ by the
end of the Sprint.Which two items best describes what ‘done’ means?(choose the best two
answers)
1 điểm
A. All the work needed to prepare the Increment for User Acceptance Testing.
B. All the work needed to prepare the Increment for Integration Testing.
C. All the work performed as defined in the Definition of Done.
D. Having an Increment of working software that is potentially releasable to the end
users.
E. All the work completed within the current skills and expertise in the Development
Team.

23. During the implementation of an item in the Sprint Backlog, a conflict arises between team
members about what work is needed to make the item ‘done.’ Some say it is a part of the
Definition of Done and others say it isn’t. Steven, the Scrum Master, observes a debate
forming and members beginning to take sides. What is the best action for Steven to take?
(choose the best answer)
1 điểm
A. Immediately end the discussion before it becomes worse. Steven will make the
decision on what work is needed to make the item ‘done.’ and teach the team about the
importance of avoiding conflict.
B. Bring the Product Owner to the discussion and have him/her decide the work needed to
make the item ‘done.’ It is the Product Owner’s responsibility to manage the
Development Team members.
C. Bring the Development Team members together and Steven will interpret the
Definition of Done for them so that there is no future conflicts on interpretation.
 D. Facilitate a session with all members on the Scrum Team to help them resolve the
conflict, refine the Definition of Done, and become effective again. Tell the team that
conflicts are a natural occurrence and coach them on the value of resolving conflicts.

24. Steven, the Scrum Master, observes that one of the Development Team members is not
attending the Daily Scrum. The Development Team feels this is OK as they all sit in the same
area and already have constant communication throughout the day.Which is the best action for
Steven to take? (choose the best answer)
1 điểm
A. Start running the Daily Scrum and require all members to be in attendance.
B. Talk to the Development Team member privately and tell him that he needs to be a
team player.
C. The Daily Scrum is owned by the Development Team and it is their responsibility to
decide which team members must participate.
D. Ask the Development Team, what value will result from having all team members
present at the Daily Scrum and what are the risks if members don’t attend.

25. Over the course of several Sprints, the relationship between the Product Owner and the
Development team has suffered. The Development Team is upset with the Product Owner for
the constantly changing the upcoming items for the product. The Product Owner is upset with
the Development Team for changing the work that needs to be done during the Sprint.What
should Steven, the Scrum Master, do?(choose the best answer)
1 điểm
A. During the Sprint Retrospective, ask the Product Owner and the Development team to
address the issues. Have the team discuss why the changes occur and what impact they
have on the value of the product.
B. Explain to the Development Team that the Product Owner is accountable for flow of
value and needs to be followed in order to maximize the value delivered.
C. Take the time between Sprints to organize a team building session to rebuild the
relationship.
D. The Scrum Master’s responsibility is to ensure the Development Team has a stable
velocity. Any changes that negatively impact the team’s velocity will be rejected by
the Scrum Master.

26. Individual Development Team members have been approaching Steven, the Scrum Master,
to complain about Chris. Chris has the most experience on the system they are building. He
often questions the choices team members make in design and architecture making them feel
bad.What are two good ways for Steven to address this problem?(choose the best two answers)
1 điểm
A. Steven tells the concerned members that Chris’ opinions should be respected as he has
the most experience and understands what is best for long term sustainability.
 B. Steven suggests facilitating a session with the full team to help resolve the issue.
C. Steven observes whether this topic is raised at the Sprint Retrospective. If not, then
check with the team on how comfortable they are with the way the design and
architecture is being handled.
D. Steven shares his concerns with Chris and the impact on the other team members and
that he should be a team player.
E. Take the time between Sprints to organize a team building session to build a stronger
relationship.

27. By the end of the Sprint, a Product Backlog item in the Sprint Backlog does not meet the
team’s Definition of Done. What two things should happen with the item?(choose the best two
answers)
1 điểm
A. It will be inspected at the Sprint Review and if it is acceptable by the stakeholders then
include it in the Increment.
B. Estimate the remaining work needed to make it ‘done’ and add it to the Product
Backlog for the Product Owner to decide what to do with it.
C. Do not include the item in the Increment for the Sprint.
D. Split the item and add the estimation of the completed work to the current Sprint so not
to impact the velocity and add the ‘undone’ work to the next Sprint.

28. You have been hired as a Scrum Master for a company that has been doing business for
over 50 years. In order to stay competitive, they have started an initiative to digitize their
legacy systems. The company has several Scrum Teams to working on different components
that will be integrated to a single back office platform.Your team is responsible for building
the back office platform and for integrating all other components. The Scrum Teams work in
two weeks Sprints and is expected to deliver all functionality in six Sprints.During
development, requirement changes in the other components has been slowing down your
team’s progress. Because of these changes, your team has estimated that they will not be able
to deliver all expected work within the original timeframe. The Scrum Teams working on the
other components confirm that they are still on track to meet the expected delivery date. The
program manager in charge of the digitization initiative is upset and angry with your team.As a
Scrum Master, what could you do to help the Product Owner?(choose the best answer)
1 điểm
A. You remove all items from the Product Backlog for which development is forecasted
to be beyond the expected date. These are likely to be low value anyhow.
B. You suggest adding additional developers to the team in order to increase velocity and
meet the original date.
C. You suggest working with the program manager and the other teams on the ordering
and the value of your team's open Product Backlog items to redefine the possible
delivery date.
 D. You shorten your team's Sprints to be ready sooner.

29. Steven is a Scrum Master for three different teams building a single product from the same
Product Backlog. Development Team members from each team has approached Steven
complaining that their team needs Nicole, an external specialist, to commit full time for their
next Sprint. Which three acceptable solutions would Steven consider?(choose the best three
answers)
1 điểm
A. For Sprints that require Nicole’s expertise for more than one team, combine the teams
into one and separate when they no longer need to share her services.
B. People from the Development Teams with an interest in Nicole’s domain could
volunteer to take on this work in their respective teams.
C. Ask Nicole for a plan to hire and train additional people in her domain, and in the
meantime work with the Product Owner and Development Teams to re-prioritize the
work so that tasks not depending on Nicole can be done first.
D. Create a team with Nicole and people from the teams to temporarily work in Nicole’s
domain to serve the existing teams.
E. Have the Development Team re-order the Product Backlog so Nicole can serve one
team full-time in a Sprint.
F. Investigate whether applying additional techniques or frameworks for scaling Scrum
would be appropriate for this product team in the future, since you have multiple
Scrum Teams working on the same product, with dependencies between the teams.

30. At the fifth Sprint Retrospective, the Product Owner mentions that he is surprised about the
amount of technical debt that has built up in the system and that the product is not able to
support an adequate number of users. Peter, the Product Owner, is upset that the product will
need several more Sprints to address the scalability issues in order to meet his expectations.
What factors may have led to this? (choose the best answer)
1 điểm
A. The Scrum Team has not used the past Sprint Retrospectives effectively to inspect and
adapt.
B. The Development Team has not been paying enough attention to technical quality.
C. The Development Team and the Product Owner are not having conversations around
technical debt.
D. The Scrum Master has not ensured that the Scrum Team is transparent.
E. All of the above.