1 Connect the coaxial cable and power adapter to the 2 Wait for about 1 minute until the following

for about 1 minute until the following LEDs turn solid.

modem router, then power on your modem router.

Quick Installation Guide Notes: 1. Keep the power on at all times during this process.
2. If the Internet LED does not turn solid after about 1 minute, call your
ISP’s customer service.
300Mbps Wireless N DOCSIS 3.0
3. If the wireless LED is off, please press the WiFi button on the
Cable Modem Router front panel, then check the LEDs again.

TC-W7960

Internet 3 Connect your computer to the modem router via a wired

or wireless connection.
Wired: Connect the computer to the modem router’s LAN port via an Ethernet
cable.
Wireless: On your computer, select and connect to the modem router’s wireless
network. The default wireless network name (SSID) and password are on
Power adapter Coaxial cable the provided Information Card.

Connect the Hardware

Or you can set up a connection via the WPS button , which is on the
front panel of the modem router. For more information about WPS, refer
to the User Guide at http://www.tp-link.com.

1 Get your Internet service account information and the 3 Launch a web browser, and visit any website. You will be
modem router’s Information Card ready. automatically redirected to your service provider’s
Information Card self-activation page.

4 Follow the on-screen self-activation instructions to

activate the modem router.
Hardware Version If you have any problem activating your modem router, call

Activate the Modem Router Serial Number

MAC Address
your ISP’s customer service .

Wi-Fi Password/PIN Contact information of major cable ISPs:

Xfinity by Comcast: Check your bill for the support number
SSID
Spectrum: 1-855-757-7328
Cox: 1-800-234-3993

2 Make sure your computer is set to dynamically obtain an IP The contact information listed might change. You can also find the contact
information in your monthly internet service billing statement.
address.

After activating your modem router successfully, wait for about If you want to customize the wireless network, please
10 minutes till these LEDs become solid on, then you filp this piece of paper to see detailed instructions.
Enjoy the Internet can enjoy the Internet.
Note: If you are unable to access the Internet, refer to FAQ > Q1 for instructions.
 Customize the Wireless Network LED Indicators USB Features
1. Connect your computer to the modem router via a wired or The USB port can be used for media sharing, storage sharing
LED Status Indication
wireless connection. and printer sharing within your local network. You can also set
(Power) On/Off Power is on or off. up an FTP server to access your files remotely through the
Internet.
2. Launch a web browser and type in http://tplinkmodem.net or
White The modem router has synchronized one channel.
http://192.168.1.1. Use admin for both username and USB Port for Sharing
Green The modem router has synchronized more than one channel.
password, then click Log in. (Downstream)
Flashing The modem router is scanning for downstream channels.
Note: If the login page does not appear, please refer to FAQ > Q2. Off The synchronization has not started or has failed.
Remote Access via Media Sharing
http://tplinkmodem.net FTP Server
White The modem router has synchronized one channel.
Green The modem router has synchronized more than one channel.
(Upstream)
Flashing The modem router is synchronizing upstream channels.
Off The synchronization has not started or has failed. Local Storage Sharing Printer Sharing
admin

On/Off Internet service is available or is unavailable.

admin (Internet)
Flashing The modem router is attempting to connect to the internet..
To learn more about the USB features, visit
Log in
(LAN)
On At least one LAN port is connected to a powered-on device. http://tp-link.com/app/usb,
Off No LAN port is connected to a powered-on device. or simply scan the QR code.
On A USB device is plugged into the USB port.
(USB) Flashing A USB device is being identified.

3. Go to Basic > Wireless to personalize your wireless network

Off No device is plugged into the USB port.
Safety Information
(Wireless) On/Off The wireless network is enabled or disabled.
name (SSID) and password, then click Save. The product should be connected to cable distribution system
On/Off This light remains on for 5 minutes when a WPS connection is
Once done, you will need to reconnect to your wireless that grounded (earthed) in accordance with ANSI/NFPA 70, the
(WPS) established, then turns off.
network using the new SSID and password. National Electrical Code (NEC), in particular Section 820.93 -
Flashing WPS connection is in progress. This may take up to 2 minutes.
Note: To enable and customize guest network, go to Basic > Guest Network. Grounding of Outer Conductive Shield of a Coaxial Cable.

FAQ (Frequently Asked Questions)

Q1. What can I do if I cannot access the Internet? Q3. What can I do if I forgot my password? Q4. How do I restore the modem router to its factory default
A1. Make sure the coaxial cable, Ethernet cable and power adapter For the web management page password: settings?
are plugged in correctly. A. Refer to FAQ > Q4 to reset the modem router, and then use the A1. With the modem router powered on, press and
A2. Contact your Internet service provider to make sure the modem default admin (all lowercase) for both username and password to log hold the Reset button on the rear panel of the
router is activated. in. modem router for approximately 8 seconds until all
A3. Contact our Technical Support if the problem persists. LEDs turn back on, then release the button.
For the wireless password:
A2. Log in to the web management page of the
A1. The default Wi-Fi Password is printed on the provided Information
Q2. What can I do if the login page does not appear? modem router. Go to Advanced > System tools >
Card or the product label at the bottom of the modem router.
7106507205 REV2.0.1

A1. If the computer is set to a static or fixed IP address, change the Backup & Restore and click Reset. The modem
A2. If the default wireless password has been changed, log into the web
©2017 TP-Link

setting to obtain an IP address automatically. router will restore and reboot automatically.
management page and go to Basic > Wireless to retrieve or reset
A2. Make sure http://tplinkmodem.net or http://192.168.1.1 is
your password. For advanced configuration, refer to the User Guide which can be downloaded at
correctly entered in the web browser. http://www.tp-link.us/support/download.
A3. Use another web browser and try again. For the Guest Network password: For additional FAQs, visit http://www.tp-link.us/support/faq.
A4. Reboot your modem router and try again. A. Log into the web management page and go to Basic > Guest For further assistance, contact Technical Support at 1-866-225-8139 or visit
A5. Disable then re-enable the network adapter being used. Network to retrieve or reset the password. http://www.tp-link.us/support/contact.