General D30739Z5Q5

If not delivered: Locked Bag 7834 Canberra BC, ACT 2610
CLK2LETTERD30739Z5Q5001
Customer Reference Number: 307 937 719K
Miss Tika Magar

23 Jasmine Ct
MEADOW HEIGHTS VIC 3048
20 May 2024
Dear Miss Magar
You need to update your family income estimate by 14 June 2024
Our records show you are currently receiving family assistance. Family assistance payments
include Family Tax Benefit and Child Care Subsidy.
We use your family income estimate to work out how much Family Tax Benefit to pay. Having an
accurate income estimate will reduce your risk of being overpaid or underpaid family assistance.
What you need to do

Update your family income estimate for the 2024-2025 financial year by 14 June 2024. Choose 1
of the 2 options below.
Option 1 ─ Estimate your own family income

You can update your family income estimate for the 2024-2025 financial year by:
● going to my.gov.au and signing in to access your Centrelink online account and selecting the
'Update Family Income Estimate' task or 'My Family' from the menu, then 'Family assistance'
and then 'Update family income estimate'.
● using the Express Plus Centrelink mobile app and selecting the 'Submit Family Income
Estimate' task or 'Income Estimate' from the 'Frequently Used' section.
Our service centres have free Wi-Fi and computers available for you to use.
If you do not update your family income estimate by 14 June 2024, we will use the estimates we
have calculated in Option 2.
Option 2 - Use the family income estimate we have calculated

The 2024-2025 financial year estimates below have been calculated by adjusting your and your
partner's current income estimates in line with changes to the Australian Average Weekly Earnings.
Your income estimate: $19,741.00
Your partner's income estimate: $73,769.00
Continued on the back

If you want to use these estimates, you do not need to do anything. We will use these estimates
from 1 July 2024 to calculate your family assistance. If these estimates are incorrect, please update
your family income estimate using Option 1.
If your circumstances change, you must update your family income estimate.
Benefits of having an accurate estimate

The benefits of having an accurate family income estimate include:
· avoiding an overpayment or underpayment – having an accurate estimate will help you
avoid being overpaid or underpaid family assistance.
· Family Tax Benefit supplements – depending on how much you and your partner earn
during the financial year and if you have not been overpaid, you may be eligible for a lump
sum Family Tax Benefit supplement after the end of the financial year.
Avoid an overpayment
Our records show that your partner's estimate used to determine your rate of family assistance is
less than your partner's most recent actual annual family income. An overpayment can occur when
your actual annual family income is higher than your estimated income for the relevant financial
year. Please consider estimating your own family income using Option 1 for 2024-2025 to make
sure you receive the correct amount of family assistance.
Balancing your payments

We will balance the family assistance you received by comparing your estimated family income to
your actual family income, when it has been confirmed. You can confirm your income by lodging
a tax return with the Australian Taxation Office or advising us you are not required to lodge. If you
and your partner are not required to lodge tax returns, we may check other information held by the
Australian Taxation Office, such as gross payments recorded on payment summaries or interest
and dividend information from financial institutions. Balancing your family assistance may result in
you receiving a 'top-up' family assistance payment. If you have received more family assistance
than you should have, you will need to pay this money back.
If you would like to speak to us in your language

If you would like to speak to us in your language, please call 131 202. You can also go to
servicesaustralia.gov.au/yourlanguage where you can read, listen to or watch information in
your language.
More information
If you need help to estimate your family income, go to
servicesaustralia.gov.au/familyincomeestimate
There are upcoming changes to family assistance payments. For more information about these
changes and how they may affect you, please go to servicesaustralia.gov.au and search for
'family changes'.
Yours sincerely
Manager
Broadmeadows SC
Your reference number is 307 937 719K
The following information is to help you understand other issues that may affect your entitlements.
If you would like to talk to us about any of these issues, please contact us on 136 150.
Lodge tax return/s

If you and/or your partner (if you have one) need to lodge a tax return, you should do so in the time
frames advised by the Australian Taxation Office.
If you and/or your partner (if you have one) do not need to lodge a tax return you need to tell us as
soon as possible.
If you do not lodge your tax return or tell us that you do not need to lodge a tax return
If you and your partner (if you have one) do not lodge your tax return/s or tell us that you do not
need to lodge tax return/s within 12 months of the end of the relevant financial year and you
received:
● Family Tax Benefit, you will:
- not be eligible to receive any additional Family Tax Benefit for the relevant year, including
the Family Tax Benefit supplements
- have to repay all of the Family Tax Benefit that you received during the relevant year
- no longer be entitled to receive fortnightly Family Tax Benefit payments.
Data matching
Information you provide to us may be used for data matching with other government agencies to
detect and prevent incorrect payments and fraud.
Privacy and your personal information

The privacy and security of your personal information is important to us, and is protected by
law. We need to collect this information so we can process and manage your applications
and payments, and provide services to you. We only share your information with other parties
where you have agreed, or where the law allows or requires it. For more information, go to
servicesaustralia.gov.au/privacy
To make a complaint or give us feedback

We aim to resolve your concerns as quickly as possible. If you want to make a complaint or give us
feedback you can:
● call our feedback and complaints line on 1800 132 468
● go to servicesaustralia.gov.au/feedback for other options.
If this does not resolve your concerns, you can make a complaint to the Commonwealth
Ombudsman at ombudsman.gov.au using the online complaints form. If you are unable to
complete the online form, you can call them on 1300 362 072.

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If not delivered: Locked Bag 7834 Canberra BC, ACT 2610

Customer Reference Number: 307 937 719K

Miss Tika Magar

Dear Miss Magar

You need to update your family income estimate by 14 June 2024

What you need to do

Option 1 ─ Estimate your own family income

Option 2 - Use the family income estimate we have calculated

Your income estimate: $19,741.00

Your partner's income estimate: $73,769.00

Continued on the back

Benefits of having an accurate estimate

Balancing your payments

If you would like to speak to us in your language

Lodge tax return/s

Privacy and your personal information

To make a complaint or give us feedback

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