Assessment 1 – Coversheet

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a
copy of your work.

Student and Submission Details

Sumit Chaudhary 211383

Student
Student ID
Name
10/07/2024
Unit Code BSBLDR601 Lead and manage organisational Date of
and Name change submission

STUDENT DECLARATION
I declare that
a. this assessment is my own work.
b. None of this work has been completed by any other person.
c. I have not cheated or plagiarised the work or colluded with any other student/s.
d. I have correctly referenced all resources and reference texts throughout these
assessment tasks.
e. I understand that if I am found to be in breach of policy, disciplinary action may be
taken against me.
Sumit Chaudhary
Student
Signature

Assessor To Complete

Assessment 1 Assessment Result Date Type Of Submission

□ C (Competent) ☐ First submission

□ NYC (Not Yet ☐ First re-submission
Short Answer Questions
Competent)
☐ Second re-
□NA (Not Assessed) submission

Assessor feedback

BSBLDR601 9
 Assessor Name

Assessor Signature

This assessment meets the following Knowledge Evidence:

Unsatisfactory

Not Present
Satisfactory
Knowledge evidence

• events or trends that may impact on the achievement

of organisational objectives
• existing policies and practices to guide organisational
change
• methods for conducting cost-benefit analysis for high
priority change requirements and opportunities
• methods for conducting risk analysis, including barriers
to change and relevant mitigation strategies
• content of communication and education plans,
including:

• promotion of benefits of organisational change

• change management processes or cycles and

strategies for communicating and embedding change
• organisational behaviour and how the external
environment can impact on change strategies
• components of a change management project plan .

BSBLDR601 10
 Assessment 1 – Short Answer
Questions
 Assessment summary

☐ You are required to answer all the written questions in this assessment.

 Resources and equipment required to complete this assessment

o Access to textbooks and other learning materials.

o Access to a computer, printer, Internet and email software (if required).
☐
 When and where should the assessment be completed?

o This assessment may be done in your own time as homework or you may
be given time to dothis task in class (where applicable).
o Your assessor will provide you with the due date for this assessment.
☐
 What needs to be submitted?

o Your answers to each question in this assessment along with references.

☐

 Instructions

o This is an open book test – you can use your learning materials as reference.
o You must answer all questions in this assessment correctly.
o You must answer the questions by typing your answers in Microsoft Word
and converting it into a pdf.
o Please include the following details in the header section of
each page of your assessment document:
☐
• Student Name and ID
• Course Code and title
• Unit Code and title
• Trainer and assessor name
• Page numbers
☐
o You are required to submit your assessment on the LMS
(Moodle). No submissions will be accepted via emails.

BSBLDR601 11
 Short Answer Questions

Question 1:

In the table below, identify one event and one trend that may impact on the achievement
of the organisational objective.

▪ Name an event for the objective

▪ Name a trend for the objective

▪ Explain how each event and trend affects the achievement of the objective

Objective Resolve all customer complaints submitted via all channels within 48 hours of
1: filing

Explanation of How Event Affects

Event
Achievement of Objective

User conferences Meetings can greatly attract people from all walks
of life. Even in the unexpected industry It can also
be a great networking event and typically includes
industry-related topics. Help to find more customers
or network.

Explanation of How Trend Affects

Trend Achievement of Objective

New Social Media Marketers underestimate Instagram, Snapchat, or

Vine. People view these platforms as their own
personal playground. It's useful for people who
share content between them. However, Instagram
offers businesses interesting ads and marketing
opportunities, and Snapchat is one of the most
flexible and attractive platforms out there. When it
comes to innovative content campaigns, of course.
So, combine your SM strategy and choose the right
message for the right platform. We'll have Snapchat
Stories, Facebook Instant Articles, Google
Hangouts, LinkedIn, aggregators, and more
BSBLDR601 12
Question 2

When analysing and interpreting information about an organisation’s internal and external
environments, there are two tools that can be used as cost-benefit methods.

Complete each table below by:

▪ Defining what each letter signifies

▪ Providing a brief explanation of each signified letter

Definition Explanation
Strengths What do you do well? What unique resources can you draw on? What do
S others see as your strengths?
Weaknesses What could you improve? Where do you have fewer resources than
W others? What are others likely to see as weaknesses?
Opportunities What opportunities are open to you? What trends could you take
O advantage of? How can you turn your strengths into opportunities?
Threats What threats could harm you? What is your competition doing? What
T threats do your weaknesses expose to you?

Definition Explanation
Political Broadly said Political factors are driven by government actions and
P policies. This includes but is not limited to considerations such as:
- corporate tax
- Other monetary policy initiatives
- free trade dispute
Economic Economic factors are broadly related to the economy and tend to be of
E clear monetary nature. They include:
- interest rate
- employment rate
- inflation
Social Social factors tend to be more difficult to quantify than economic factors.
S They refer to change or evolution in the way stakeholder's access life and
rest. which may affect commercial activities Examples of social factors
include:
- Demographic Considerations
- lifestyle trends
- consumer belief
Technological In the current business landscape Technology is everywhere and is
T changing rapidly Management teams and analysts must understand how
technological factors may affect an organization or industry. This includes
but is not limited to:
- automation
- How research and development (R&D) might affect both cost
and competitive advantage?
- Technology infrastructure (e.g. 5G, IoT, etc.)
Legal Legal factors are those caused by changes in the regulatory environment.
L Which may affect the economy in a broader way some industry or even an
individual business within a specific sector. This includes but is not limited
to:
- industry regulations
- Licenses and Permits Required to Operate
Environmental Environmental factors are a logical addition to the original PEST
E framework as the business community begins to realize that changing our
physical environment can present significant risks and opportunities for
organizations. Examples of environmental considerations include:
- carbon footprint
- impact of climate change including physical and change risks
BSBLDR601 13
Question 3

Answer the following questions regarding risks to organisational change.

Briefly explain each of the following requirements to assess risk

Requirements to assess Risk Explanation

The probability of something happening is the probability that it will happen.
Likelihood The chance of infection is low. If something happens, it's likely to happen. But
it's more likely that people will be willing to pay if they're sure their money is
going for the good.
The consequence or consequence of what you did. For example, "he received a
Consequence traffic ticket as a result of breaking a red light." The consequence is "result" or
"conclusion", and the Latin sequī"follow" is part of history
A risk rating is an assessment of the risks associated with the daily activities of
Risk Rating a business and categorizes the risks (low, medium, high) on the basis of their
impact on the business.
The risk with the highest risk score ranks first. The risk with the next highest
Priority Rating risk score will be second in priority and so on. The closer the risk score is, the
better. The higher the priority, the higher the closer the risk score is to zero,
the less important it is.
Complete the table below:

▪ Identify two common barriers to change

▪ Identify at least one mitigation strategy for each barrier

▪ Explain how each mitigation strategy addressed barrier to change

Barriers to Change Mitigation Strategies to Explain of How Mitigation Strategy

Address these Barriers Addresses Barrier to Change

Instead of announcing the Use effective communication strategies

a. Ineffective Change
changes and expecting
Communication
employees to adjust. Try
effective communication
strategies.

The strategy must be training & support

b. Strategic
detailed enough to serve
Shortcomings
as a helpful guide
throughout the transition.

Question 4

Read the following scenario about a Flower Delivery business

Rose acquired a Flower Delivery business almost a year ago. When Rose started, she had
established a vision for the existing business on expanding it by exceeding customer
expectations. It was successful and her business doubled in a short time. Customers were
BSBLDR601
14
returning to “Blooms” repeatedly and recommending friends and family. In the last three
months, she has noticed a decline in orders and regular customers not calling. She did
implement a growth strategy for her staff at this time which involved them contacting
every customer, 24 hours after for their feedback.

Some of her staff were positive about this but one was very resistant. Rose informed them
all they would just have to do it as it was a requirement of the job and as a team. Rose did
hear a comment about this staff member being abrupt with a customer. She is now
wondering if this could be impacting her decline in business Rose needs to take action to
make a change and turn her business around. Rose wants to improve communication and
educate her staff about how this benefits them and the customers.

• Answer the following questions based on the Communication Plan

• Complete the Communication Plan, briefly answering the components in relation to
the scenario.

a. Identify at least two possible experts Rose can consult to improve her staff training

a. Experts in communication skills

b. A mentor or coach

Communication Plan
Explanation
Components
Provide staff training on how to help customers.
a. Communication
strategy
Employees: It's important to not only educate your team about the
b. Target Audience important contributions body language and tone has made to their
quality of life but also the efficiency of your communication. Therefore,
customer satisfaction will benefit greatly from a positive environment,
encouragement and success
Employees: They are responsible for providing customer service with
assistance and empathy through effective communication. Rose: Her
c. Personnel Responsible
responsibility is to support and train employees to deliver excellent
service through explaining why it is necessary and being sure to
implement it.
Customer satisfaction is measured by surveys. Having the opportunity to
d. Key Message know what customers think. It will allow organizations to analyze their
strengths and weaknesses. to improve the overall service
The Customer Satisfaction Score (CSAT) is implemented in stores and a
e. Communication method sensitive feedback bar is included within the company's website.
to be used

For all customers within 24 hours of receiving service or delivery and

CSAT is available while the store is open.
f. Frequency
BSBLDR601
15
 Question 5

Complete the table below by explaining each requirements of an education plan.

Training Need Analysis

Explanation
Components
Refers to the way the organization achieves its educational goals.

a. Training Strategy

Refers to the target audience that you pretend to reach and who receive
the necessary training.

b. Target Audience

Refers to specialists who can lead and execute strategic training to

produce great results for employees.

c. Facilitator

Refers to the average amount of time that training may be held.

d. Expected Timeframe

It refers to the goals, training strategies, or goals that the organization

expects to set.

e. Expected Outcome

Question 6

Complete the table below by providing by doing the following:

▪ Identify the eight steps of Kotter’s 8-Step Change Process

▪ Briefly explain how each step can be implemented in a workplace

Kotter’s 8-Step Change Explanation of How Each Step if Implemented in a

Management Process Workplace

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 - Determine potential threats in the organization and
create mitigation strategies or plans
a. Create a sense of urgency. - Examine opportunities that should be implemented as
a solution.
- Initiate discussion and explain compelling arguments
to convince employees and stakeholders that change is
necessary.
- Identify the key external and internal leaders in your
organization.
b. Build a guiding coalition - Build a team that works hard to achieve your goals.
- Supervise their work to ensure smart roles from
different departments on each team.
- Configure the values that are important to the
changes.
c. Form a vision for change - Summary of the vision of the organization
- Create a Strategy to Achieve Goals
- Make sure your partner is ready to give a detailed
speech about the vision.
- Discuss the vision regularly with your employees.
- Deal with people's worries and concerns openly and
d. Communicate your vision. honestly.
- Implement the vision in every operation

- Identify the clue leader responsible for delivering the

change.
e. Remove obstacles and - Make sure every system (organization) works in
barriers. accordance with the vision.
- Reward the person who made this possible change.
- Identify the people who represent the resistance to
change and help them see it as necessary.
- Take effective action to remove all kinds of obstacles
- Find a decisive project that can be implemented
without resistance.
f. Create short-term wins - Cancel expensive short-term goals
- Carefully examine the potential advantages and
disadvantages of the goals.
- Once you reach your goal Identify strengths and
weaknesses.
g. Build on the change - Set goals for excellence to achieve the next goal.
- Constantly trying to improve

- Make sure every change is successful and introduce it

as the core of your organization.
h. Anchor the change - Reward key members who are part of the success
process.
- Make a backup plan to replace the key leaders as they
move forward.
BSBLDR601 17
 Question 7

The DREC curve is change cycle that described the four stages individuals go through as
they adjust to an organisational change.

Complete the table below. To do this you must:

▪ Identify the four stages of the DREC curve

▪ Using your own words, briefly explain what a change leader must do during each
stage of the DREC curve

Stages of DREC Curve Explanation of How Each Step if Implemented in a

Workplace

- Maintain constant communication with your team in

such a way that they are kept up to date to avoid
a. Denial reaching the point where they overwhelm them.
- Encourage employees to clarify all questions about
the change by showing them that you are available
to help with the change
When the organization begins to create a plan They should
take the possible impacts and objections your team can face
b. Resistance into account so that action can be taken to alleviate the
problem. 2. Interact with employees listen to opinions

When the employee has accepted the change Managers

should give them time to adjust. Not only support and
c. Exploration assistance But it also provides training and an opportunity
to assimilate change.

At this stage, all employees are adapted to the changes.

This means they are more productive and efficient. In
d. Commitment addition to the positive effect will be more visible. Keep
supporting your team.

BSBLDR601 18
Question 8

Identify two strategies for embedding change within an organisation. Provide an

explanation for each of the identified strategies.

Strategies for Embedding Change Explanation

It is important to remember that each success gives

a. Build on the Change
businesses the opportunity to create what the
organization does right and what goes wrong for that
reason It is important to assess each success by
identifying its strengths and weaknesses. In addition
to setting goals to create the momentum you're
aiming for as well as promoting a culture of
improvement.
When employees give their opinions should listen to
b. Listen to staff feedback
opinions No one knows better than them to help
businesses grow and prosper. Because it's their place
of work. And they always knew when something
happened when listening to them The business will
ensure that every decision will not be regretted in
the end. This will prevent employees from quitting or
reducing their productivity

Question 9

Read the following scenarios and answer the questions that follow

Scenario 1

Bounce Fitness is attempting to set up feedback sessions to get the insight of employees
regarding the organisational change they will be undertaking. This is the first time the
employees are being given an opportunity for feedback, since Bounce Fitness usually
employs one-way communication between management and employees.

Complete the table by doing the following:

i. Identify the change strategy being implemented

ii. Identify one organisational behaviour that would affect the application of the
following change strategy

iii. Briefly explain how the identified organisational behaviour impacts the
application of the change strategy

Change Organisational Impact of Organisational Behaviour on Change

Strategy Behaviour Strategy
BSBLDR601 19
 Feedback sessions Management uses One-way feedback methods can make employees feel uncomfortable.
one-way And it may turn out that they are not expressing their true opinions out
communication of fear of the consequences. Employees may not be interested in the
between management impact of the changes implemented on the organization.
and employees.

Scenario 2

Bounce Fitness is adapting a new application for its Point of Sales system. It’s a new
application developed to ensure smoother transaction using a cloud system. However, the
new application has also enticed numerous fitness centres. Due to the high demand, the
current developers are having a hard time sustaining server for the application.

Complete the table by doing the following:

i. Identify the change strategy being implemented

ii. Identify one external environment factor that would affect the implementation
of the identified change strategy

iii. Briefly explain how the external environment factor impacts the application of
the change strategy

External
Change
Environment Impact of External Environment on Change Strategy
Strategy
Factor

Adapting to a new POS Current application This current issue can greatly affect the system. For example, apps
system to ensure developers are unable may crash or cause delays in sales updates and application crashes
smoother transactions. to maintain servers during use.
for their applications.

BSBLDR601 20
 Question 10

In your own words, describe each of the following components of a change management
project plan.

Change Management Project Plan Description

Components

Refers to a detailed outline of factors related to a

change management project, such as activities,
resources, timelines, and deliverables. as well as
a. Scope
the scope of the project

Refers to the part where people will participate.

(Employees and stakeholders) and impact
(customers) by changing project management and
b. Roles and Responsibilities
how they will adapt to it.

Refers to the section that details the

communication plan, including templates and
protocols about progress and inconveniences that
c. Communication Strategy
are planned to be transmitted.

What to submit:

• Answers to all questions

• References

BSBLDR601 21