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Leer en español Ler em português Where your work meets your life. See more from Ascend here. Is writing a bad email going to ruin your career? No. But learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of your colleagues. In this HBR collaboration with YouTube creator Jeff Su, you’ll
learn how to better organize your email communications and avoid typical rookie mistakes. 0:00 — Why bother with email etiquette? 1:19 — Include a call to action in subject line 2:13 — One email thread per topic 2:48 — Manage recipients 3:27 — Start with the main point 4:30 — Summarize in your reply 5:10 — Hyperlink whenever possible 5:38 —
Change default setting to “Reply” (not “Reply all”) 6:06 — Change undo send options Transcript JEFF SU: OK, real talk. Making email etiquette mistakes in the workplace — it’s not going to capsize your career.
But learning the unspoken rules of writing professional emails will affect how competent you are perceived to be in the eyes of your colleagues. And since there are no standardized training courses for this, in this video, I’m going to first share the very real benefits of getting good at emailing in the workplace, then dive into my top eight tips for
professional email etiquette, many of which I learned the hard way during my first full-time job as a management consultant.
So let’s get started. Hi, everyone. first_20_elements_and_symbols_quiz.pdf My name is Jeff, and I’m truly honored to be able to partner with Harvard Business Review for this video about a nerdy passion of mine: Email etiquette in the workplace. gphc cpd recording template
Think back to the last time you received a poorly written email. You might have had to reread it a few times to get the main point, and the action items might have been scattered all over the place. Worst-case scenario, it led to an unnecessarily long back and forth email thread that could have been avoided had the initial email been properly planned
out. Therein lies the beauty of well-crafted emails. Not only does it help you, the sender, come across as more capable by showcasing strong communication skills, but it also saves the reader so much of their time by only surfacing information relevant to them. So without further ado, my first step is to have a call to action, when appropriate, in the
email subject line.
Most of us are familiar with a generic “action required” in subject lines, right? My recommendation is just to take it a step further and include exactly what you need the recipient to do and the estimated time it takes for them to do it. For example, instead of writing “Action required, feedback for project X,” write “Five minutes — survey feedback for
project X,” instead. paserufibamuxebufa.pdf This very small trick gives you a lot more context. It’s a survey for project X. I can get it done very quickly in between the two meetings I have. Or if it’s not appropriate to include the estimated time, be specific about the call to action. For example, instead of “spending estimates for Q4,” write “Elon to
approve spending estimates for Q4.” So Elon knows what’s expected of him even before he opens the email. Step number two: Stick with one email thread for the same topic. I’m going to be honest, I got called out for this by a colleague of mine, but I’m glad she told me. Basically, I used to send out separate emails for the same project whenever I had
a new idea or follow-up question. But if you think about it from the recipient’s point of view, they’re missing the context from the original email thread and multiple new emails on the same topic just clog up their inboxes unnecessarily. So the general rule of thumb here is to stick to the original email chain for any given topic so everyone can refer to
the same information.
Email etiquette tip number three: Explain why you added in or took out recipients in email threads. There are many situations you have to add someone in to the email thread to get their input, or take someone out to spare their inbox. A professional and easy way to do this is to add a sentence at the very top of the email clearly showing who you
added in or took out. I like to add parentheses and italicize the font to separate it from the actual email body. This way, the readers know who the new recipients are immediately. Tip number four actually addresses a very big pet peeve of mine, which is when senders include a lot information up front, but what they’re really trying to get at or ask for
is at the very end of the email. To avoid that, always include your main point first, followed by the context. Just compare these two emails: “Hi Jane, my name is Jeff and I’m in the product marketing team. We’re preparing a forecast deck for the big boss and he’s looking for the revenue projection numbers for the secret electric car that’s launching
soon. Can I trouble you to pull that data for me?” “Hi Jane, may l please trouble you for the electric car revenue projection numbers? Context: the product marketing team is currently preparing a forecast deck for the big boss and we’re hoping to use the projections to fight for more budget.
It would be amazing to get numbers for 2025 to 2030 in a Google Sheets format.” By pushing the context back, we’re giving the other person the option to read the not so important part of the email. Oftentimes, when we’re emailing someone more senior than us, we feel obligated to explain why we’re emailing right at the beginning so it doesn’t seem
like we’re bothering them. This is actually counterproductive because if the person is very senior, they probably just want to know what you’re emailing them about so they can deal with it then move on with their own schedules. Tip number five: If you receive an email with a lot of disorganized content, summarize the sender’s main points for them in
your reply. So if you receive an email from someone who clearly has not watched this video and they sent you a long, wordy, convoluted message you have to reread a few times, you want to do two things. Number one, send them this video. Number two, take a few minutes to identify and bucket common themes from their email, and summarize their
message in a few sentences before responding to whatever they’re emailing you about. Not only does this help you confirm your understanding is correct, the other party will appreciate the extra effort you took to help them organize their thoughts. Email etiquette tip number six: Hyperlink whatever possible. This is another pet peeve of mine. If
you’re sharing a link with someone over email, you really should take the extra few seconds to hit Command K on Mac or Control K on Windows and hyperlink the external website or video. Not only does this looks so much cleaner to the recipient than just pasting the big clunky link, but it also decreases the chances of you making a mistake by adding
an extra letter or deleting one in the original URL. Tip number seven: Change your default setting to “reply” instead of “reply all.” This is honestly the risk-averse side of me talking.
The way I think about it, let’s say your reply to an email in a rush and you do make a mistake, the damage is contained to that one recipient because your default setting is to reply to one person instead of reply all. This is a standard setting on most popular email clients, and you can usually find this in the general settings section. Email etiquette tip
number eight: Change the “undo send” option to 30 seconds.
So you might not know this, but Murphy’s law when it comes to emailing in the workplace is that you will always catch your mistakes 10 seconds after the email is already sent. All jokes aside, I’m sure we’ve all been there. We send an email, we go into the sent email folder to read it from the other person’s perspective, and we realize something is
wrong. Again, this is a standard setting you can play around with in all of the email apps. Instead of the default five seconds undo send, for example, update to 30 seconds for good measure. You learn early in the university that you must practice proper correspondence with your professors and instructors.
Even though, you may have committed errors and mistakes in writing your email that will make you seem lax and incompetent in the eyes of employers. Instead of risking potential employment and career opportunities, read on to learn what you could be missing out on the proper email etiquette. Email writing a medium of communication in the
academic and professional world. They are like formal chatboxes that speak highly of your competence and professionalism. 28363077187.pdf
Unlike social media chats and text messages, you have to take note of certain do’s and don’ts in email correspondence.What To Put In Your EmailAre you still sending a subject-less email to people? Avoid that and other spammy elements in writing your content by knowing the elements of an email.Subject Line: This is usually the space before the
body of the email. zero and first conditional exercises resueltos Do not take this space for granted. The subject of the email indicates the nature of the correspondence. It can summarize the content and what it pertains to. It is also the first indication of a spammy email.Greeting: Show courtesy to the receiver of the email. A simple greeting shows that
you have manners, and you are a decent person. In this line, address the recipient of the mail. When you are unsure of the gender of the receiver, use a neutral honorific to acknowledge the person. If you are sending the email to different people, address them as a whole instead.Content: In this section, indicate the purpose of the email. Be direct to
the point in expressing your intent that reading will take several seconds only. When the body is too long, the reader won’t read the entire thing and might miss important points. When necessary, place the important parts of the body in bold so they will stand out. iq_test_multiple_choice_questions_and_answers.pdf It is also in this section that
attachments are embedded.Ending: Finish your email with a concise conclusion or take-away message for the reader. Most people place email signatures in their email that tell of their identity, position, and other contact details. Some opt to add a quote or saying in their signature. 26348740320.pdf It helps you appear professional and formal,
too.10+ Email Etiquette ExamplesLearn how to be prim and proper in your email writing etiquette from the following samples.1. Telephone and Email Etiquette Examplenortheastern.eduDetailsFile FormatSize: 111 KBDownload2. Email Etiquette for Students Exampleunr.eduDetailsFile FormatSize: 207 KBDownload3.
Email Etiquette Checklist Examplemanagers.org.ukDetailsFile FormatSize: 106 KBDownload4. Sample Business E-mail Etiquette Policy Examplebusinessemailetiquette.comDetailsFile FormatSize: 78 KBDownload5. Email Etiquette and Replying to Emails Examplemnliteracy.orgDetailsFile FormatSize: 526 KBDownload6. Basic Email Etiquette
Exampleuts.edu.auDetailsFile FormatSize: 150 KBDownload7. Formal Email Etiquette Examplekysu.eduDetailsFile FormatSize: 370 KBDownload8. Phone and Email Etiquette Examplesecure.cfwv.comDetailsFile FormatSize: 186 KBDownload9. Global Email Etiquette Exampleleadershipcrossroads.comDetailsFile FormatSize: 15 KBDownload10.
Standard Email Etiquette Exampleutas.edu.auDetailsFile FormatSize: 14 KBDownload11. Email Etiquette in DOCweb4students.montgomerycollege.eduDetailsFile FormatSize: 12 KBDownloadPracticing Email Writing MannersMaintain a proper and professional image even in email correspondence. Here are tips on how to do so.1. Be
CourteousCourtesy is never a thing of the past. In any form of interaction, you should always be polite and respectful of the other person or persons. Greet and acknowledge the other person properly. Even if you’re the one who is being asked a favor from. End your message with a closing greeting, such as “Thank you” or similar.2. Be Concise and
DirectAvoid using flowery words that distracts the reader. When you write your email, indicate what it is that you want from this correspondence. Get to the point to save time. team performance appraisal examples Avoid letting your receiver read through 1000-word labyrinth of content for a message that is better expressed in 200 words.3. Use
Formal Email AddressWe were still very young when email communication became available to the world. how to download videos from pluralsi We may have created cheesy and awkward email addresses that suit the frame of mind we had when we were teenagers. Using this in our workplace make us look unprofessional and lax because we didn’t
even make an effort to create a more formal address. It gives the wrong impression on our capacity and professionalism.4. Reread and ProofreadDon’t be in a hurry to hit send. Make sure that the content of your email is presentable, easy to read, free of grammar errors, and that it delivers the message we intend to send. Often times, we may have
mispelled a word or two. Maybe there is a better way to phrase the message. Reviewing the email also helps us avoid sending messages born from intense emotion.5. Send On Appropriate HoursAlthough one of the perks of electronic mail and the Internet is you can send a message any time, that doesn’t mean that you should. It is wise to send the
business email during the day or during business hours. Unless the purpose is urgent, it is respectful to set aside the email until business operation resumes.
This is so, unless the receiver explicitly indicated that it is fine to send emails during sleeping hours. present tenses exercises upper intermediate pdf