EBE - Lesson 10

ELEMENTARY BUSINESS ENGLISH
Session 10
Let´s review
https://wordwall.net/resource/20320986
How to make a phone call?

UNIT 4: USEFULNESS
Employment
Lesson 10 This topic will help you to talk about the different departments in a
company and explain what are their responsibilities and functions.
Specific achievement Also, it will allow you to provide information and directions when a
By the end of the lesson, the visitor goes around.
students will be able to know how to
describe departments and
responsibilities, say where things are,
give directions using prepositions
and use demonstratives.
Do you know How many departments or
areas are there?
how your
university is
organized?
Get in pairs and think about it

https://wordwall.net/resource/22113175
Let´s try 6 cards

Working with words - Responsibilities and Departments
Read this article. Write these job titles in the respective career profiles.
Commercial Manager Logistic Manager

Customer Development Director Financial Director
Career Profiles
Find out about a career with Unilever. Read about some of the people who work for us around the world
Thomas Jans Bala Malladi
1. Customer Development Director, Argentina. 3. _________________________, India.
He manages sales teams in Argentina and plans Currently, he’s responsible for new business
Strategy. Teamwork is very important in his job. ideas. For example, one new business project is to
That’s why he loves sports so much! develop e-business in India.
Guilherme Loureiro Nevin Sindal
2. _______________________, Brazil. 4. __________________________, Turkey.
He’s in charge of financial results and tax planning She deals with delivery between factories,
For the Unilever Group in Brazil. warehouses, and suppliers. In logistics, you control
Because he’s in France, he works with many different the movement of goods, so everything has to be on
Departments and checks their accounts. time.
Fill in the blanks with the following words:
manages plans responsible for develop

is in charge of checks deals with control
1. The boss of people or a company……………………………………

2. Organize a project in advance………………………………………….
3. Make sure the information is the correct…………………………
4. Manages someone or something…………………………………….
5. Become bigger or more successful……………………………………
6. The person in charge of something……………………………………
7. Does the task of a job………………………………………………………..
8. Make something do what you want……………………………………
Write sentences for each department using the words in the chart
Example: The Human Resources department supports employees
Logistics works suppliers
Sales is responsible for customers

Information Technology (IT) deals with information
Research and Development (R&D) plans employees Pair Work

Human Resources (HR) controls deliveries
Marketing is in charge of computers
Customer Services manages machinery
Finance develops other
departments
Production checks products
organizes money
Pronunciation - Stress
We can pronounce words ending in -s with /s/, /z/, or /iz/. Listen and write the sounds.
Example: works (/wɜːks/) is( /ɪz/) manages ( /iz/ )
1. Deals 4. Products 7. Controls

2. Plans 5. Departments 8. Develops
3. Organizes 6.Computers 9. Resources
https://on.soundcloud.com/MLpwt
Prepositions of place and
movement
Look at this office plan and underline the correct word in italics.
MD Conference Room
1. Production is on the right/on the left of
Reception.
2. Finance is above /below HR.
HR Cafeteria 3. The MD’s office is between/next to the
Conference Room.
4. The cafeteria is on the second /third floor.
Finance Administration
5. The Car park is in front of /below the Reception.
6. R&D is in /between Reception and Production.
Production
Reception R&D
Car park
Listening Practice
Jim arrives at the security cabin. Listen

and complete the security man’s
directions.
You go……………………..this road and turn
right. Go…………….the factory to the
offices, but don’t park there. Look for the Tip – UK and US English
car park sign and drive……………below the Vocabulary Differences
offices and go…………………the car park UK English - US English
there. Ground floor – First Floor
Toilet - Restroom
Lift - Elevator
https://on.soundcloud.com/RJgoa
Demonstratives
Grammar - Demonstratives
1. Is this your phone? You left it
in the meeting room. (near the
person)
2. These prototypes are great.

(plural – near)
3. Is that your briefcase? I think
you forgot it over there. ( far )
Time to practice
Fill in the gaps with the correct demonstrative.
1. ………….. chair next to me is free. You can sit here.
2. Can you pass me ………………… pen, please?
3. Look at …………photo! ………….. man on the left is my uncle.
4. ………………..gentleman in reception has an appointment at 10:00.
5. On ……………….slide you can see how sales increased last year.
6. Are …………………………………………..glasses on the table yours?
7.- ………………………………..shoes are really comfortable!

Practice Speaking
Tip – Giving directions and

instructions
Use the imperative form of the verb
to give directions and instructions.
Go along this road.
Enter your password.
Sometimes we add YOU + Verb to
be more polite:
You go along this road and turn left.
Business Communication
Showing a visitor around
Jim Berman arrives at Reception. Listen to
three parts of his visit and answer 1 – 3.
• What does the receptionist give him?
• Does Jim want a coffee?
• What does Diego deal with?
https://on.soundcloud.com/pbg7L
Listen at the recording again and complete these phrases with verbs from the list.
sign see is show like take introduce have will find
1. I………………..an appointment with Olivia Gonzalez.

2. Can you………….here, please?
3. This…………………….your visitor’s pass.
4. Please, ………………. a seat.
5. Ms Gonzalez……………………..be right down.
6. Nice to……………………………..see you again.
7. Did you…………………………………us OK?
8. Would you……………………………a coffee?
9. Let me……………………………….you around.
10. Let me…………………………………….you to Diego.
Key Expressions
Arriving at Reception / Security
Good morning. I have an appointment with….
Can you sign here, please?
This is your visitor’s pass.
Take a seat. [Ms Gonzalez] will be right down.
Meeting your visitor /host
Nice to meet/see you (again).
Did you find us OK?
Would you like a coffee?
Showing your visitor round
Let me show you round.
This is ………….and that’s…………
Let me introduce you to……….
He’s in charge of……………….
Remember……..
UNIT 4:
Employment
Let’s remember:
Lesson 10 Answer these questions:
Specific achievement 1. What departments are in a company?
By the end of the lesson, the 2. What area or department you like the most?
students will be able to know how to
describe departments and Why?
responsibilities, say where things are,
give directions using prepositions
and use demonstratives. What parts of the class were difficult?
What parts of the class were easy?
Thank you!

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ELEMENTARY BUSINESS ENGLISH

How to make a phone call?

Get in pairs and think about it

Let´s try 6 cards

Commercial Manager Logistic Manager

manages plans responsible for develop

1. The boss of people or a company……………………………………

Logistics works suppliers

Sales is responsible for customers

Research and Development (R&D) plans employees Pair Work

Example: works (/wɜːks/) is( /ɪz/) manages ( /iz/ )

1. Deals 4. Products 7. Controls

Jim arrives at the security cabin. Listen

2. These prototypes are great.

1. ………….. chair next to me is free. You can sit here.

2. Can you pass me ………………… pen, please?

3. Look at …………photo! ………….. man on the left is my uncle.

4. ………………..gentleman in reception has an appointment at 10:00.

5. On ……………….slide you can see how sales increased last year.

6. Are …………………………………………..glasses on the table yours?

7.- ………………………………..shoes are really comfortable!

Tip – Giving directions and

sign see is show like take introduce have will find

1. I………………..an appointment with Olivia Gonzalez.

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