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    Chapter-4-Oral Communication

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    Chapter-4-Oral Communication

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    khankingg903
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    Oral chapter for write

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    Oral chapter for write

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views17 pages

    Chapter-4-Oral Communication

    Uploaded by

    khankingg903
    Oral chapter for write

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 17

    Kabul University

    Economics Faculty
    Accounting Department

    Business Communication
    Oral Communication
    Chapter-4

    Instructor: Asst. Prof. Abdullah Nael Academic Year: 1403


    Teaching materials & Suggested Books
    WHAT IS ORAL COMMUNICATION?
    ● Oral communication, also known as verbal communication, is the
    interchange of verbal messages between a sender and receiver. It is
    more immediate than written communication. It is also more natural
    and informal.
    Importance of Oral Communication
    Skills

    • Solve problems • Resolve conflicts • Influence people • Persuade others • Be assertive


    to work together to be involved in without being aggressive
    organizational goals

    • Listen • Negotiate • Make proposals


    thoughtfully effectively
    Types of oral communication

    Face-to-Face Telephone Presentation Public Speech


    Conversation

    Interview Meeting
    Face to Face conversation
    Telephone
    Presentation
    Public Speech
    Interview
    Meeting
    Video Conferencing
    Ensure that the faces of the
    Choose a quiet place as this Sit comfortably facing the
    Set sound/volume to an speakers are visible by
    will eliminate background camera. Do not move
    appropriate level. checking the lighting in the
    noise. unnecessarily.
    room.

    Wait for the transmission


    Wait for the image of the
    At the beginning of the to complete before Always direct your message
    other person and your own
    conversation, introduce responding. Due to or question by specifying
    image to appear on the
    yourself and your team to technical issues, there may the person you are
    screen before beginning
    the other party. be pauses between the two addressing.
    the discussion.
    speakers.

    Treat video conferencing as


    an audio–visual medium of
    relaxed business and social
    communication connecting
    people in different
    locations.
    Guidelines for Effective Oral Communication
    Oral communication should provide a platform for fair and candid exchange of ideas. The
    communicator should keep in mind the following tips and guidelines:

    • Think about • Use simple


    • Consider the
    the interest level of the • Be sincere. language and familiar
    objective.
    receiver. words.

    • Avoid
    • Be brief and • Assume
    vagueness and • Give full facts.
    precise. nothing.
    generalities.

    • Include some
    information that is
    • Use polite • Eliminate • Allow time to
    interesting and
    words and tone. insulting implications. respond
    pleasing to the
    recipient.
    Barriers to Effective Oral Communication
    ● The foremost barrier to oral communication is poor listening. Listening
    is a psychological act affected by several factors, such as the speaker’s
    status, the listener’s receptivity and retention, language barriers, and
    so on.
    16

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