Dell 2350dn 3330dn Service Manual

7/14/2019 Dell 2350dn, 3330dn Service Manual
Dell 2350d/dn, 3330dn

Service Manual
4 Jan 2010
http://slidepdf.com/reader/full/dell-2350dn-3330dn-service-manual 1/189
Information
2010 Dell Inc.inAll
this document
rights is subject to change without notice.
reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and
names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its
own.
Table of contents
Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Lithium warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
General information .................................................................... 1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview of the operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Connectivity and compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Media trays and supply capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Types of print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Tips on preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Diagnostics information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Service errors (9xx.xx’s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
User status and attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Overview of the operator panel and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Diagram of the printer menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Messages and error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Cartridge error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Paper jam error codes (200-series) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Printer symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Controller board service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Cooling fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Cover interlock switch service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Dead machine service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Fuser service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
LVPS/HVPS service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Main motor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Paper feed service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Paper jam error indication during POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Media picks but stops halfway through the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Media never picks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Table of contents iii
Media occasionally mispicks or picks multiple sheets at once . . . . . . . . . . . . . . . . . . . . . . . . .2-27

Media skews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
Media “trees,” wrinkles, stacks poorly, or curls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
Parallel or USB port service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-28
Print quality service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29
Blank page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-29
Black page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30
Heavy background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-30
Partial blank image/white spots (no repeating pattern) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Variation in image density horizontally across page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Poor fusing of image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Light print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
White or black lines or bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
Toner on back of page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-32
Solving print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-33
Printhead service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Transfer roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-36
Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Maintenance Count Value (Maint Cnt Value) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Reset Maintenance Count Value (Reset Maint Cnt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Reset Photoconductor Maintenance Counter (Reset PC Cnt) . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Action For Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Exit Configuration Menu (Exit Config Menu) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Entering Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Quick Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Input sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Print Quality Pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Button
DRAM Test
Test .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..3-9
3-9
Duplex Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Top Margin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Left Margin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Feed Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
iv Service Manual
Output bin tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Feed Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Base Sensor Test (B. Sensor Test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Printed Page Count (Page Count) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Permanent Page Count (Perm Page Count) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Service Tag (only on some printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Engine Setting 1 through 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Edge to Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Par S Strobe Adj (parallel strobe adjustment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
EP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
EP Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Fuser Temperature (Fuser Temp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Gap Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Automatic Darkness Adjustment (Auto Da rk Adj) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Exit Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Printhead assembly electronic adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Printhead assembly mechanical adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
ACM pick tire roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Bezel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Controller board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Cover open sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Door mount removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Duplex removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Duplex/main motor gear drive interface removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Front access door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Fuser removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Left side cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Lower front cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
LVPS/HVPS removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Main motor
Manual feedgear drive
clutch removal
removal . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 4-31
4-33
Manual feed solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Media ACM ASM feeder removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Media feed clutch with cable removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Media manual input sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Multipurpose feeder (MPF) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
Multipurpose feeder (MPF) feed clutch removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48
Nameplate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50
Operator panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Paper input and duplex sensor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52
Table of contents v
Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53

Rear door and rear cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54
Rear exit guide assembly with sensor and reversing solenoid removal . . . . . . . . . . . . . . . . . . .4-56
Right side cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-58
Toner level sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Top cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61
Transfer roll removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63
Upper front guide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-64
Wear strip (tray 1 and 250-sheet tray 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65
Wear strip (550-sheet tray 2) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66
Locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Dell 3330dn controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
E460dw controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Dell 2350d/dn, 3330dn controller board connector pin values . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Preventive maintenance ............................................................... 6-1
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Maintenance kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Parts Catalog (Dell 3330dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Assembly 3: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 4: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Assembly 5: Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1
Part number index (Dell3330dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-3

Parts Catalog (Dell 2350d/dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Assembly 1: Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Assembly 2: Electronics and frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Assembly 3: Exchange units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Assembly 4: Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Assembly 5: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Part number index 

(Del
l2350d/
dn)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-9
vi Service Manual
Notices and safety information
The following laser notice labels may be affixed to this printer.
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1)
laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 7 milliwatt gallium arsenide laser o perating in the wavelength region of 655-675 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestäti gung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 7 Milliwatt handelt, der Wellen der Länge 655-675
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung,
die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant
les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1
relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est
équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 7 milliwatts) émettant
sur des longueurs d’onde comprises entre 655 et 675 nanomètres. L’imprimante et son système laser sont
conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision,
l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo
J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai
requisiti della norma CEI 60825-1.
I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe
IIIb (3b) all’arseniuro di gallio della potenza di 7mW che opera sulla lunghezza d’onda compresa tra 655 e 675
nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la
stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non
ricevano radiazioni laser superiori al livello della classe 1.
Notices and safety information vii
Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1)
establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Depar tamento de Sanidad y Servicios) y, en
los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de
Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de
Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 7 milivatios en una longitud de onda de 655 a
675 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse
afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el
mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR
Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está cer tificada como um produto laser da
Classe I, em conformidade com os requisitos da norma IEC 60825-1.
Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto
laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 7 milliwatts ,operando numa faixa de
comprimento de onda entre 655 e 675 nanómetros. O sistema e a impressora laser foram concebidos de forma
a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I
durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten
zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van
klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 7 milliwatt met een golflengte van 655-675
nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie
conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals
voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der
nominelt er en 7 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 655-675 nanometer.
Lasersystemet og printeren
I-niveau ved normal er udformet således,eller
drift, brugervedligeholdelse at mennesker aldrig
obligatoriske udsættes for en laserstråling over Klasse
servicebetingelser.
viii Service Manual
Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) -
lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan
7 mW:n galliumarsenidilaser ja toimii 655 - 675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat
rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön,
ylläpidon tai huollon aikana.
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen
ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 7
milliwatin galliumarsenidilaser, joka toimii aaltoalueella 655 - 675 nanometriä. Laserjärjestelmä ja kirjoitin on
suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin
toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso
säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av
en laserenhet av gallium-arsenid på 7 milliwatt som arbetar i våglängdsområdet 655-675 nanometer.
Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för
laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan
föreskriven serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er
i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som
består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 655-675 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.
Notices and safety information ix
Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb
(3b) d’arseniür de gal.li, nominalment de 7 mil.liwats, i funciona a la regió de longitud d’ona de 655-675
nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la
radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment
d’usuari ni durant els serveis que satisfacin les condicions prescrites.
x Service Manual
Notices and safety information xi
xii Service Manual
Lithium warning
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED instructions
manufacturer’s BY AN INCORRECT
and local TYPE. Discard used batteries according to the battery
regulations.
Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

d'entretien qualifié devra prendre toutes les précautions nécessaires.
• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve
de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
Lithium warning xiii
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten
an den Strom angeschlossen sein muß.
Pautas de Seguridad
• La seguridadEl
específicos. defabricante
este producto
no esse basa en pruebas
responsable y aprobaciones
de la seguridad delde
en caso diseño original
uso de piezasyde
componentes
repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão
perigosa na zona do produto em que e stá a trabalhar. Antes de começar, desligue o produto da
tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para
realizar a tarefa necessária.
xiv Service Manual
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
• PRECAUCIÓ: aquest símbol indica que el voltatge de la pa rt de l'equip amb la qual esteu
treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
Safety information xv
Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
xvi Service Manual
1. General information
The Dell 2350d/dn and 3330dn printers are monochrome laser printers designed for single users or
small workgroups.
minute on letter-size media (29 ppm on A4, 25ppm on legal).
Maintenance approach
The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error
code charts, symptom index, and service checks to determine the symptom and repair the failure. See
“Diagnostics information” onthe

page for more information. See “Repair information” on page 4-1 to help
2-1 perform
identify parts. After completing repair, tests as needed to verify the repair.
General information 1-1
Overview of the operator panel

The control panel consists of these items:
• A 4-line, liquid crystal display (APA) that can show both graphics and text
• Eight buttons: Back , Menus , Stop , Select , and Navigation (up arrow , down
arrow , left arrow , and right arrow )
• Keypad
• Indicator light
Menu Back
1 2 3
4 5 6
Stop 7 8 9
1-2 Service Manual
Specifications
Memory
Item Dell 2350dn Dell 3330dn
Standard memory 32MB 64M B
Maximum memory 288MB 5 7 6 MB
Optional memory
128MB
256MB
512MB N.A.
Optional flash memory

64MB N.A.
256MB N.A.
Optional font cards (DBCS)
Option slots
Memory slots 1 1
Flash memory/option card 2¹ 2¹
¹ Both slots are active for either a 256MB Flash memory card, a font card, or a DLE. Multiple Flash, font, or DLE cards
are not supported.
Print quality settings
Print resolution
1200 Image quality¹
2400 Image quality²
600 X 600 dpi
1200 X 1200 dpi³
¹ 1200 Image quality is de fined as 600 dpi with 2 bit IET (Image Technology) default mode for all models.
² 2400 Image quality is de fined as 600 dpi with 4 bit IET.
³ True 1200 dpi at 1/2 the rated speed
Connectivity and compatibility
Data stream emulations

Host based printing
PCL 5e and PCL 6
PostScript 3
PPDS migration tool N.A.
PDF v1.6 N.A.
XPS¹ N.A.
HTML (including DBCS) N.A.
Direct image N.A.

Compatibility Window s/Macintosh/Linux Windows/Macintosh/Linux
Standard local connections
Parallel
USB*
Standard network connections
Ethernet (10/100 Base Tx)
Wireless ethernet 802.11b/g/n N.A. N.A.
Optional local connections

Optional network connections:
external print server support
*All models are USB 2.0 Certified devices supporting Hi -Speed data transfer.
¹ Includes the HD photo image format
² Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX
1-4 Service Manual
Media trays and supply capacity
Available input trays

Integrated 250-sheet tray
50-sheet MP feeder
1-sheet manual feed slot x x
Optional input sources
250-sheet drawer
550-sheet drawer
Maximum input sheet capacity 850 850

(excluding envelopes) (excluding envelopes)
Manual/integrated print duplex Integrated Integrated
Envelope conditioning x x
Available output trays
Standard 150-sheet sensing bin
Toner and photoconductor
Toner car tridge 2,000 pages (ship with capacity) ¹ 7,000 pages (ship with capacity) ¹
2,000 pages (standard capacity) ¹ 7,000 pages (standard capacity) ¹
High toner car tridge 6,000 pages ¹ 14,000 pages ¹
Photoconductor kit Up to 30,000 ² Up to 30,000 ²
¹ Declared value in accordance with ISO/IEC 19752.
² Up to 30,000 pages, based on an average of 3 pages per job and a pproximately 5% coverage per page. Yields may
vary based on customer usage.
Types of print media
Note: Ensure trays are properly loaded. Never mix media types within a tray.
Source Sizes Types Weight Input capacity* (sheets)
Input tray 1 A4, A5,

letter, A6,JIS¹-B5,
legal, executive, Plain paper,
recycled, labels, 60-90 g/m² • 250 paper
(250-sheet tray) (16-24 lb) • 50 labels**
oficio (Mexico)², folio², bond, letterhead,
statement preprinted, colored
paper, light paper,
heavy paper,
rough/cotton,
custom type [x]
2nd Drawer option A4, A5, JIS¹-B5, letter, Plain paper, 60-90 g/m² • 250 paper
legal, executive, oficio recycled, labels, • 550 paper
(250/550-sheet (Mexico)², folio², bond, letterhead, (16-24 lb)
drawer) • 50 labels**
statement preprinted, colored
paper, light paper,
heavy paper,
rough/cotton,
custom type [x]
Multipurpose A4, A5, A6,JIS¹-B5, Plain paper, 60-163 g/m² • 50 paper

feeder letter, legal, executive, transparency, • 15 lables**
oficio (Mexico)², folio², recycled, labels, (16-43 lb)
• 10 transparencies
statement bond, letterhead,
preprinted, colored
paper, light paper,
heavy paper,
rough/cotton,
custom type [x]
Card stock*** • 120-163 g/m² 20

(16-43 lb)
Index Bristol
• 75-163 g/m²
(46-100 lb)
Tag
7 ¾, 9, 10, DL, C5, B5, Envelopes 75 g/m² (20 lb) 7

other Rough envelopes
Duplex A4, letter, legal, oficio Plain paper, 60-90 g/m²

(Mexico)², folio² recycled, bond,
letterhead, (16-24 lb)
preprinted, colored
paper, light paper,
heavy paper,
custom type [x]
* Capacity for 20 lb print media, unless otherwise noted.

** Use for occasional printing only.
*** Grain short is recommended. Use rear exit for best results.
¹Japanese I ndustry Standard

² If a source supports size sensing and is activated, then neither the “oficio” value nor the “folio” value appears in that
source’s list of supported media sizes. These values only appear in a source’s list of supported media sizes either when
the source is non-size sensing or when the source’s size sensing hardware is deactivated and then the device is power
cycled.
1-6 Service Manual
Tips on preventing jams

Paper path
I
J
F
E
G
B
C
A Paper path A–B 125.3 mm

B Manual feed sensor B–C 9.0 mm
C Upper end feed rolls C–D 59.8 mm
D Input sensor D–E 44.9 mm
E Transfer roll E–F 112.7 mm
F Fuser F–G 21.4 mm
G Fuser exit rolls G–H 114.8 mm
H Fuser exit sensor H–I 7.5 mm
I Exit rolls I–J 17.0 mm
J Exit sensor/narrow media sensor I–K 211.7 mm
K Duplex unit K–L 93.4 mm
L Duplex sensor L–M 8.4 mm
M Auto compensator
Most paper jams can be avoided by correctly loading paper and specialty media in the printer.
The following hints can help prevent paper jams:
• Use only the recommended print media.

• Do not overload the print media sources. Make sure the stack height does not exceed the maximum height
indicated by the stack line on the labels in the sources.
• Do not load wrinkled, creased, damp, or curled print media.

Flex, fan, and straighten print media before loading it. If jams do occur with the print media,then try feeding
one sheet at a time through the manual feeder.
• Do not mix print media sizes, weights, or types in the same print media source.
• Push all trays in firmly after loading them.
Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before
pushing the tray into the printer.
• Make sure paper guides are positioned before loading the paper or specialty media.
• Do not remove trays while a job is printing.
• Before loading transparencies, fan the stack to prevent sheets from sticking together.
• Do not use envelopes that:
– Have excessive curl
– Are stuck together
– Are damaged in any way
– Contain windows, holes, perforations, cutouts, or embossments
– Have metal clasps, string ties, or metal folding bars
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed position
• Use only recommended media. Refer to the Card Stock & Label Guide available on the Dell Web site
at www.dell.com for more information about which media provides optimum results for the current
printing environment.
Tools
The removal and adjustment procedures require the following tools and equipment:
• Spring hook
• Needle nose pliers
• Volt-ohmmeter
• #1 and #2 Phillips screwdriver
Slotted screwdriver
•
1-8 Service Manual
Acronyms
ACM Autocompensator Mechanism (or paper feed)
ADC Analog-to-digital Converter
ASIC Application Specific Integrated Circuit
CBM Complete Bill Of Material

DEV Development Roll (of print car tridge/photocondu ct or
system)
DIMM Dual In-Line Memory Module
ENA External Network Adapter
FRU Field Replaceable Unit
HBP Host Based Printing
HVPS High Voltage Power Supply
LCD Liquid Crystal Diode
LED Light Emitting Diode
LSU Laser Scanning Unit
LVPS Low Voltage Power Supply
NVRAM Nonvolatile Random Access Memory
PC Photoconductor
PCL Printer Control Language
POR Power-On Reset
POST Power-On Self Test
PPDS Personal Printer Data Stream
PRC People’s Republic of China
TAR Toner Add Roll
SDR Synchronous Dynamic RAM
SWE Shipped With Equipment
USB Universal Serial Bus
V ac Volts alternating current
V dc Volts direct current
1-10 Service Manual
2. Diagnostics information
Start
CAUTION: Unplug power from the printer before connecting or disconnecting any cable,
assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the
printer.
Use the service error code, user status message, user error message, symptom table, service checks, and
diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.
They will lead you to solutions or service checks, including use of various tests.
Symptom tables
If your machine completes the “Power–On Self Test (POST) sequence” on page 2-1 without an error and you
have a symptom, then go to “Messages and error codes” on page 2-5. Locate your symptom, and take the
appropriate action.
Service errors (9xx.xx’s)

If a service error code app ears while you are working on the m achine, then go to “Messages and error codes”
on page 2-5, and take the indicated action for that error.
Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the
format XXX.YY. In most cases, five digits are shown.
User status and attendance messages

• User status messages provide the user with information on the current status of the printer. Ready displays
on the first line of the display unless invoked, and then Power Saver displays. If a user status message is
• displayed, then go
User attendance to “Messages
messages and error
are indicated by codes”
a two- oron .
page 2-5error
three-digit code that provides the user with
information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error
message displays, then go to “User attendance messages” on page 2-5 and “Paper jam error codes
(200-series)” on page 2-9.
Power–On Self Test (POST) sequence

The following is an example of the events that occur during the POR sequence when the printer is turned on.
1. Diamonds are displayed on the operator panel.

2. While code is being loaded into DRAM, dots scroll across the operator panel.
3. A screen is displayed with the memory and processor speed. A typical example of this message is:
*64MB
4. Performing Self Test is displayed.

5. Busy is displayed.
6. Close Door will be displayed if the cover is open.
7. Any cartridge errors, such as Defective Cartridge, are displayed.
8. Applicable maintenance messages are displayed.
9. Applicable toner low messages are displayed.
10. The printer displays Ready.
Diagnostics information 2-1
Overview of the operator panel and menus

The operator panel on your printer is a 4-line, back-lit, grayscale display that can show both graphics and text.
The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located
below the display, and the numeric pad is located to the right of the display.
Menu
button Back
button LCD
display Select
button Keypad
Menu Back
1 2 3
4 5 6
Stop 7 8 9
Indicator Stop Navigation

light button buttons
The use of the buttons and the layout of the display panel are described in the following table.
Operator panel
Button Function
Back Press and release to return to the previous screen.
Menus Press and release to open the menus. The menus are available only when
the printer is in the Ready state.
Pressing
pressed whilealso
in a returns
menu. the operator panel to the top level menu screen if
Stop • Press once to return to the previous display screen while in the menus.
• Press twice to exit the menus and return to the Ready state.
• Press to stop printer activity.
• Press to cancel a print job. Stopping will display momentarily.
Stopped will then display to offer a list of settings that may be selected.
Navigation Up arrow and Down arrow buttons
Press or to scroll through menus, menu items, or printer options.
Left arrow and Right arrow buttons

Press or to increase or decrease a value or to scroll through text that
rolls to another screen.
Select button
Press and release to open a menu, to display the available values or settings,
or to save the displayed value as the new user default setting.
Note: When a new setting is saved as the default setting, it remains in effect until
new settings are saved or until factory defaults are restored. Settings chosen
from a software program can also change or override the user default settings
selected from the operator panel.
2-2 Service Manual
Operator panel (Continued)

Button Function
Keypad Use the keypad to enter numbers or symbols on the display.
Indicator light The indicator light indicates printer status.

• If the light is off, then the printer power is off.
• If the light is blinking green, then the printer is warming up, processing data,
or printing.
• If the light is solid green, then the printer is on, but idle.
• If the light is blinking red, then operator panel intervention is needed.
Display pane l The display shows messag es describ ing th e current stat e o f th e p rinter and
indicating possible printer problems that must be resolved.
The top line of the display is the header line. It will display the current status and
the Supplies (Warnings) status. This is where printer status, supplies messages,
and show-me screens are viewed.
Diagram of the printer menus
The diagram shows the menu index on the operator panel and the menus and items available under each menu.
Not all menus or selections will be available in all situations. These are accessed through the driver.
Paper Menu Finishing Menu Utilities Menu Job Menu

Paper Source Duplex Print Menus Reset Printer
Paper Size Duplex Bind Print Stats
Paper Type Copies Print Net Setup
Custom Types Blank Pages Print Fonts
Universal Setup Collation Print Directory
Substitute Size Separator Sheets Factory Defaults
Paper Texture Separator Source Format Flash
Paper Weight Multipage Print Defragment Flash
Paper Loading Multipage Order Hex Trace
Multipage View
Multipage Border
PostScript Menu PCL Emul Menu Setup Menu Quality Menu

Print PS Error Font Source Eco-Mode Print Resolution
Font Priority Font Name Quiet Mode Toner Darkness
Point Size Printer Language Small Font Enh.
Pitch Power Saver
Symbol Set Resource Save
Orientation Print Timeout
Lines per Page Wait Timeout
A4 Width Auto Continue
Tray Ren umber Jam Recovery
Auto CR after LF Page Protect
Auto LF after CR Display Language
Toner Alarm
PPDS Menu Parallel Menu Network Menu USB Menu

Orientation Std Parallel Standard Network Standard USB
Lines per Page
Lines per Inch
Page Format
Character Set
Best Fit
Tray 1 Renumber
Auto CR after LF
Auto LF after CR
2-4 Service Manual
Messages and error codes

User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible
printer problems that must be resolved. This topic provides a list of all printer messages, explains what they
mean, and tells how to clear the messages.
The following table lists the messages in alphanumerical order. A message can also be located using the index.
User attendance messages

Message Action
Activating Demo Mode Wait for the message to clear.
Activating Menu Changes Wait for the message to clear.
Activating/Deactivating PPDS Wait for the message to clear.
Busy Wait for the message to clear, or cancel the print job.
Cancelling Job Wait for the message to clear.
Change Cartridge Invalid Refill The printer has de tected an unsupported refilled cartridge. Remove the
indicated print cartridge, and install a new one.
Close door Close the specified door to clear the message.
Deactivating Demo Mode Wait for the message to clear.
Defragmenting Flash DO NOT POWER Warning: Do not turn the printer off while this message is displayed.
OFF
Wait for the message to clear.
Disabling Menus Wait for the message to clear.
Note:
the The printer
menus settings cannot be changed from the control panel while
are disabled.
Enabling Menus Wait for the message to clear.
Flushing Buffer Wait for the message to clear.
Formatting Flash DO NOT POWER Warning: Do not turn the printer off while this message is displayed.
OFF
Wait for the message to clear.
Invalid Engine Code Download valid engine code to the printer.
Invalid Standard Network Code The code in an internal print server is not valid. The printer cannot receive
and process jobs until valid code is programmed into the internal print
server. Download valid code to the internal print server.
Note: The network code can be downloaded while this message is
displayed.
Load manual feeder with <Custom • Load the specified media in the manual feed tray or multipurpose
Type> feeder.
• To ignore the manual feed request and print on media already
Load manual feeder with <Custom installed in one of the input sources, press .
String>
If the printer finds a tray that has media with the correct media type
Load manual feeder with <size> and size, then it feeds media from that tray. If the printer cannot find
a tray with the correct media type and size, then it prints on
Load manual feeder with <size> whatever media is installed in the default input source.
<type> • Cancel the current job.
User attendance messages (Continued)

Message Action
Load <src> with <Custom Type • Load the input source with the correct type and size media.
Name> • Cancel the current job.
Load <src> with <Custom String>

Load <src> <size>
Load <src> <type> <size>
Maintenance Replace the maintenance items and, if necessary, reset the printer
maintenance counter.
Menus Disabled The printer menus are disabled. The printer settings cannot be changed
from the control panel.
Note: A job can still be canceled.
Contact a system support person.
Network A network interface is the active communication link.
Network Card Busy An internal print server (also called an internal network adapter or INA) is
being reset. Wait for the message to clear.
Not Ready The printer is not ready to receive or process data. Someone pressed
to take the printer offline. Press to make the printer ready to receive
jobs.
Parallel A parallel interface is the active communication link.
Performing Self Test The printer is running the series of start-up tests it performs after it is
turned on. Wait for the message to clear.
Power Saver • Send a job to print.

• Press to warm the printer to normal operating temperature and
display the Ready message.
Printing Directory List The printer is processing or printing a directory of all files stored in flash
memory. Wait for the message to clear.
Printing Font List The printer is processing or printing a list of all available fonts for the
specified printer language. Wait for the message to clear.
Printing Menu Settings The printer is processing or printing the menu settings page. Wait for the
message to clear.
Printing Device Statistics The printer is printing statistical information about the printer. Wait for the
message to clear.
Printing Quality Test Pages The printer is formatting and printing the Print Quality Test, which consists
of 4 pages. Page 1 contains a mixture of graphics and text, pages 2 and 3
contain only graphics, and page 4 is a blank page. If Duplex is turned on,
then the pages are duplexed; otherwise they are simplexed. Wait for the
message to clear.
Prog Engine Code The printer is programming new engine code. Wait for the message to
DO NOT POWER OFF clear and the printer to reset.
Warning: Do not turn the printer off while this message is displayed.
Program Flash The printer is storing resources, such as fonts or macros, in flash memory.
DO NOT POWER OFF Wait for the message to clear.
2-6 Service Manual
User attendance messages (Continued)

Message Action
Prog System Code The printer is programming new system code. Wait for the message to
DO NOT POWER OFF clear and the printer to reset.
Ready Send a job to print.
Remove Paper Standard Bin The standard output bin is full.
Resetting Maint Cnt Valu The printer is resetting the counter that tracks wear on the fuser.
Resetting PC Cnt Value The printer is resetting the counter that tracks wear on the photoconductor.
Resetting the Printer Wait for the message to clear.
Res Reduced The printer is reducing the resolution of a page in the current job from 600
dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Res
Reduced remains on the display while the job prints.
Restoring Factory Defaults Wait for the message to clear.

Note: When factory default settings are restored:
• All downloaded resources (fonts, macros, symbol sets) in the
printer memory are deleted.
• All menu settings return to the factory default except:
– The Display Language setting in the Setup Menu
– All settings in the Parallel Menu, Network Menu, and
USB Menu
Std Bin Full The standard bin is full.
Toner Low • Replace the toner cartridge.

• Press to clear the message and continue printing.
Tray <x> Missing Insert the tray into the printer.
USB The printer is processing data through the specified USB port.
Waiting The printer has received a page of data to print, but is waiting for an End of
Job command, a Form Feed command, or additional data.
• Press to print the contents of the buffer.
• Cancel the current job.
Cartridge error messages
Error Description Action
30.XX Cartridge errors

30.01 No bucket transition out of the top bucket. If the cartridge Replace the cartridge.
has not been refilled, then it usually is a mechanical
problem with the cartridge. During development, it could
also have the wrong chip installed.
30.02 No bucket transition out of the middle buckets. If the

cartridge has not been refilled, then it usually is a
mechanical problem with the cartridge. During
development, it could also have the wrong chip installed.
30.03 No bucket transition out of the lowest bucket. If the cartridge

has not been refilled, then it usually is a mechanical
problem with the cartridge. During development, it could
also have the wrong chip installed.
30.04 Excessive bucket jump. If the cartridge has not been

refilled, then it usually is a mechanical problem with the
cartridge.
30.05 Cartridge has run past it's life such that the cartridge has to
been totally void of printable toner. During development, it
could also have the wrong chip installed.
31.XX Defective cartridge errors

31.01 Cartridge missing. Smartchip installed backwards or Replace the cartridge.
missing. Cable loose on controller board. Bad, dirty or
broken contacts. Bad chip. Wrong cartridge installed.
31.02 Authentication Failure. Failed to authenticate the device,

possible cartridge is from another family, or the chip is
defective.
31.03 ECC Failure. Clone or defective device.
31.04 Read Failure. Intermittent contact with the device, cable on Check the contact pins (on the
system card not seated well, gross electrical noise, right side, under the cartridge) for
defective device. damage. Replace if possible.
31.05 Write Failure. Intermittent contact with the device, cable on

system card not seated well, gross electrical noise,
defective device.
31.06 SRL. Clone device. Replace the cartridge.
31.07 Penalty. Too many POR/CC events have occurred.
31.08 Unsupported SC Firmware. Clone or defective device.
32.XX Unsupported cartridge errors
2-8 Service Manual
32.01 MC CC Mismatch. Incorrect cartridge installed in printer or Replace the cartridge.

printer settings are incorrect (based on cartridge capacity).
32.02 Down-level device installed on cartridge.
32.03 Down-level device installed on cartridge.

32.04 Unknown toner type indicated by the device.
32.05 OEM Mismatch. Incorrect cartridge installed in printer, or

printer settings are incorrect (based on cartridge OEM
identification).
32.06 Printer already married to a SWE cartridge. Must purchase Replace the cartridge with a new
after-market cartridge. one from the correct geography.
32.07 SWE cartridge already married to a printer.
Paper jam error codes (200-series)
Note: The Event log (See “Event log” on page 3-16) will list any of these errors that have occurred.
Repeating jams or jam messages can be caused by any of the following:
• Faulty/contaminated pick solenoids or worn cams of the solenoids.

• Faulty/contaminated flags or springs.
• Debris in the paper path.
• Media not of the specified length.
200.00 Paper jam around input sensor. Remove the PC kit and paper or debris at the input
sensor.
200.01 Classic input jam. The media is too long over the input First, remove the PC kit and paper or debric at the
sensor. Possible causes include multi-sheet feed, tray input sensor. Then, inspect the flag on the input
size sensing problem, and media slippage. sensor. It should rotate freely. Replace the sensor if
necessary. Finally, check the paper size settings in
200.02 The main input sensor never became uncovered from the printer and the driver.
the sheet ahead.
200.03 The video never started on the page at the input Check the printhead. See “Printhead service
sensor within two inches after hitting the input sensor check” on page 2-38.
200.04 The media at the input sensor before interrupt Carefully remove the tray and notice if the leading
occurred–not enough time elapsed since the printhead edge of the media is pointed upward and out of the
started to expect the printhead mirror motor lock. tray. If so, then inspect the tray wear strips and
Possible causes include bouncy sensor or replace if necessary.
exceptionally fast pick– perhaps due to media pre-
staged in the source tray. Inspect the input sensor flag and replace it if it does
not rotate freely or is too loose.
200.06 Imaged page not expected page (bouncy passthru Remove the toner cartridge/PC kit. At the front,
sensor) remove the upper front guide, and inspect the flag on
the manual input sensor. If the flag is loose, then
replace it. See “Media manual input sensor
removal” on page 4-42.
200.08 Media reached the input sensor before the EP was Inspect the tray for prestaging. Verify the proper
ready media and inspect the tray wear strips. Replace the
wear strips if necessary.
200.09 Transfer servo never started Inspect the LVPS/HVPS. See “Controller board
service check” on page 2-23.
200.12 Media detected at manual feeder sensor when not Carefully remove the tray and notice if the leading
expected. Possible causes include user insert of media edge of the media is pointed upward and ou t of the
when motor is running or pre-staged media in the tray. tray. If so,
replace then inspect the tray wear strips and
if necessary.
Inspect the input sensor flag and replace it if it does

not rotate freely or is too loose.
200.13 The input sensor is covered when the media is not Remove the toner cartridge/PC kit and inspect the
expected (media in machine during warm-up) input sensor flag. Replace the flag if necessary.
200.14 Trailing edge cleared manual feed, but did not Remove the toner cartridge/PC kit. At the front,
successfully debounce the sensor. Potential causes remove the upper front guide, and inspect the flag on
are a small gap or a bouncy manual feed sensor. the manual input sensor. If the flag is loose, then
200.15 UNRECOVERABLE NO GAP JAM. Engine detected Remove the toner cartridge/PC kit. At the front,
no gap at the manual feeder sensor, attempted to open remove the upper front guide, and inspect the flag on
the gap by stopping the feed rolls, but no trailing edge the manual input sensor. If the flag is loose, then
was ever seen at the input sensor. replace it. See “Media manual input sensor
Verify that the media is approved. Inspect the wear
strips in the input tray, and replace if necessary.
200.16 Transport motor error detected Inspect the main motor. See “Main motor service
check” on page 2-27.
200.17 Took too long to ramp up transport motor
200.18 Manual feeder sensor never became uncovered from Remove the toner cartridge/PC kit. At the front,
the sheet ahead. remove the upper front guide, and inspect the flag on
the manual input sensor. If the flag is loose, then
200.19 The media never reached the input sensor, but was Remove the toner cartridge/PC kit, and inspect for
detected at manual feeder sensor. debris in the paper path. Check the bottom of the PC
kit for any obstructions. Remove the upper front
guide, and inspect the pinch rollers.
200.20 The media is too long over the manual feeder sensor. Verify that the media is approved. Inspect the wear
Possible causes include multi-sheet feed, media size strips in the tray, and replace if they are worn.
(length) problem, pre-staged media in the tray.
200.22 FAILED SMALL GAP OR NO GAP JAM RECOVERY.

Engine detected small gap or no gap at the manual
feeder sensor, opened the gap by stopping the feed
rolls, but never saw the leading edge of the second
page at the input sensor.
200.23 Laser Servo never started due to potential conflict with Verify that the media is approved. Inspect the wear
the transfer
transport servo.
motor Possiblefeedback,
positional causes: slow
or theormedia
missing
is strips in the tray, and replace if they are worn.
transferred too quickly to the input sensor. Check the main motor. See “Main motor service
2-10 Service Manual
200.24 The measured gap at the input sensor is too small to Verify that the media is approved. Inspect the wear
meet the video delivery requirements. (There is not strips in the tray, and replace if they are worn.
enough time since prior image finished to start new
image)
200.26 The trailing

feeding edge
out the neverthat
media cleared the input during
was detected sensorwarm-
when
up.
200.27 Printhead Driver: Mirror motor fell out of lock condition Check the printhead. See “Printhead service
after the media at the input sensor–more time elapsed check” on page 2-38.
since the printhead than the expected stable lock time,
but less than the printhead jitter-stable specification.
Mirror motor fell out of lock condition after media at the

input sensor–more time elapsed since the printhead
than expected stable lock time, but less than the
printhead jitter-stable specification.
200.28 First writing line of a page at the developer nip, but Verify that the media is approved. Inspect the wear
laser servo cleanup is not complete. Likely pre staged strips in the tray, and replace if they are worn.
media or a fast paper feed.
200.29 Printhead drive control out of range due to an external Check the cable routing for the printhead. See
event beyond what the control is designed to handle. “Printhead service check” on page 2-38.
Probable causes: ESD or noise on hsync signal.
200.30 Narrow media sensor covered during warm-up. Check that the narrow media flag rotates freely and
securely. If it is dislodged or broken, then repalce the
rear exit guide. See “Rear exit guide assembly
with sensor and reversing solenoid removal” on
page 4-56.
200.32 Media more than 14 inches too long over the manual Verify that the media is approved. Inspect the wear
feeder sensor. Possible causes include multi-sheet strips in the tray, and replace if they are worn.
feed or pre-staged media in the tray.
200.33 Page from tray 1 did not reach the input sensor after Verify that the pick tires are clean, not worn, or filled
multiple
least as attempts.
far as the Page didfeeder
manual make sensor.
it out of Possible
the tray at with
See paper
“ACMdust.
pick Replace
tire rollerthe pick tireson
removal” if necessary.
page 4-3.
cause is that the page stalled at the alignment gate.
The alignment roller may be binding. Call the next
200.34 Timed out waiting for page from tray 1 to reach the level of support.
input sensor after multiple pick attempts, but the page
was later detected at the input sensor while waiting for
any page(s) ahead to clear the paper path. Possible
cause is that the page is delayed at the alignment gate.
200.35 Failed to create hsync during auto alignment Check the printhead. See “Printhead service
200.36 Lost hsyncs during auto alignment
200.37 Timeout on data collection during auto alignment
200.38 Interpage servo gap is smaller than expected for

printhead offset target evaluation
200.42 Rogue sheet is at the manual feed sensor while Retry alignment.
flushing the paper path prior to declaring MPF source
empty.
200.43 The media is at the input sensor before interruption Remove the media, realign the stock, and re-insert.
occurs. Possible causes include bouncy sensor or an Do not let the top sheets to go beyond the wear
exceptionally small gap, perhaps due to the media strips.
being pre-staged in the source tray.
201.00 Paper jam between input and exit sensor Remove the toner car tridge/PC kit and check for
obstructions between the input sensor and the fuser.
if the media continues to stop at the entrance or in
the fuser, then replace the fuser. See “Fuser
201.01 Transport motor identification failed to identify either Check the main motor. See “Main motor service
motor after two tries. check” on page 2-27.
201.02 Exit sensor never made by leading edge of page. Also Remove the PC kit and paper or debris at the input
known as internal jam. sensor.
201.03 Video never started on the page at the input sensor Check the printhead. See “Printhead service
within two inches after hitting the input sensor check” on page 2-38.
201.05 Restart attempted after an internal jam without the Check the paper path and remove any media in the
cover open/close event. It is likely that the jam was path.
never cleared.
201.25 Exit sensor never made by leading edge of media Remove the toner cartridge/PC kit and check for
when feeding out the media that was detected during obstructions between the input sensor and the fuser.
warm-up. if the media continues to stop at the entrance or in
the fuser, then replace the fuser. See “Fuser
201.26 Page at fuser nip before fuser started ramping toward removal” on page 4-21.
desired temperature. Indicates code may be receiving
more interrupts than intended
201.27 Page at fuser nip before fuser reached acceptable

operating temperature. Page arrived at fuser earlier
than expected, so it was probably staged prematurely.
202.00 Paper jam around exit sensor. Open the rear cover and look for obstructions in the
path way. If there are none, then inspect for damage
at the fuser, rear door, exit guide, and top cover.
Often, the leading edge of the media will indicate the
vacinity of damage. If damage is found, then replace
the damaged part.
Note: Print a page with the rear door ope n to isolate
the fuser from the other parts.
202.01 Exit sensor never broke on the trailing edge of the Open the rear door, and inspect the flag on the exit
sheet at the exit sensor. sensor. The flag is located behind the fuser exit
rollers, about mid printer. If the flag does not rotate
202.02 Exit sensor never broke from sheet ahead of page freely or has no spring action, then replace the fuser.
heading toward the exit sensor. See “Fuser removal” on page 4-21.
202.06 Exit sensor bounced
202.13 Exit sensor covered, media not expected (media not in

machine during warm-up)
202.25 Exit sensor never broke from the sheet ahead of the
page heading toward the exit sensor when feeding out
the media detected during warm-up.
202.26 Trailing edge never cleared exit sensor when feeding Open the rear door, and inspect the flag on the exit
out media that was detected during warm-up. sensor. The flag is located behind the fuser exit
rollers, about mid printer. If the flag does not rotate
freely or has no spring action, then replace the fuser.
See “Fuser removal” on page 4-21.
2-12 Service Manual
202.32 Long media or shingled multi feed stopped before Check the paper setting and correct if needed. While
sending to duplex. feeding along the media, and immediately after it
enters the output bin, open the reat door and
obscure the trailing edge a nd the sensor flag. If there
is slippage in the exit guide, then replace the exit
guide. See “Rear
and reversing solenoid
exit guide
removal”
assembly
on page
with sensor
4-56.
231.00 Du plex jam while reversing int o the device Open the re ar cover an d look for obstructions
between the rear cover ribs, the fuser exit rollers, and
231.01 Duplex sensor never made by leading edge reversing below. The media entering the duplex passes
into the duplex. outside the exit roller while the media exiting the
fuser passes above and inside the exit rollers.
231.02 Bouncy duplex sensor never made. Remove the tray, open the duplex door, and remove
the obstructions. If there a re no obstructions and the
232.00 Duplex jam while staging in the device problem persists, then disconnect all of the cables,
tilt the printer onto its back (be sure to protect the
232.01 Duplex sensor never broke by the sheet ahead after antenna on a wireless unit), and inspect the flag of
reversing into the duplex. the duplex sensor. If the flag does not rotate freely,
then replace the paper input and duplex sensor. See
232.02 Page in duplex ahead of current reversing page never
“Paper input and duplex sensor assembly
staged.
Check the belt and drive of the duplex unit. Replace
233.00 Duplex jam while picking from the device it if necessary.
233.01 Page in duplex never picked.
233.02 Feed error picking from the duplex.
233.03 Paper never reached the input sensor, but was

detected at the manual feed sensor.
234.01 Duplex sensor covered during warm-up.
235.01 Invalid duplex media Check the media. Duplex supports A4, letter, legal,
oficio, and folio media sizes.
241.00 Paper jam near tray 1. Remove the tray and inspect the media path for
obstructions. Check the pick rollers. Replace the pick
241.10 Second pick attempt failed from Tray 1 rollers if they are worn or clogged with dust. See
“ACM pick tire roller removal” on page 4-3. Also
check the wear strips, and replace if necessary.
241.12 Second pick from manual feeder, tray 1, or feeder Remove the tray and inspect the media path for
failed when the media was in the source while other obstructions. Check the pick rollers. Replace the pick
sheets were committed to the paper path. rollers if they are worn or clogged with dust. See
“ACM pick tire roller removal” on page 4-3. Also
241.16 Failed to feed from tray 1. Pages in the paper path check the wear strips and the manual feeder, and
have been flushed to the output bin. replace if necessary.
241.17 MISIDENTIFIED SMALL GAP JAM. Engine detected

small gap at the manual feeder sensor, attempted to
open the gap by stopping the feed ro lls, trailing edge
was seen at the input sensor, manual feeder sensor is
no longer covered.
241.19 Second pick attempted failed from Tray 1, no pages

printed since calling a 241.10 or a prior 241.19.
242.00 Paper jam near tray 2. Remove Tray 2 and inspect for obstruction in the
paper path. Check the pick tires for wear or paper
dust. Replace if necessary. Check the wear strips
and replace if necessary.
242.01 Took too long to ramp up dc feed motor Check the connection with Tray 2. (Lift the printer
and re-set it on Tray 2.) If the error persists, then
242.08 Received lots of dc feed interrupts before losing them replace Tray 2.
242.10 Second pick attempt failed from Tray 2 Remove Tray 2 and inspect for obstruction in the
paper path. Check the pick tires for wear or paper
242.12 Second pickmedia

failed when from manual feeder,
was in the tray other
source, 1, or feeder
sheets Check the wear strips and replace them if worn.
were committed to the paper path.
242.16 Failed to feed from tray 2. Pages in the paper path Remove Tray 2 and inspect for obstruction in the
have been flushed to the output bin. paper path. Check the pick tires for wear or paper
251.00 Paper jam near the manual feeder. Inspect the pick roller on the MPF or the rollers on
the manual feed. If the MPF pick roller is damaged or
251.10 Second pick attempt failed from manual feeder. worn, then replace the MPF. For a printer with a
manual feed only (no MPF), clean the roller.
251.11 Failed to feed from manual feeder. Pages in the paper
path have been flushed to the output bin.
251.12 Second pick from manual feeder, tray 1, or feeder

failed when media was in the source while the other
sheets were committed to the paper path.
251.19 Media never reached the input sensor from the manual
feeder.
251.20 The media in the MPF has been pushed in too far. Remove the media, realign the stock, and re-insert.
Do not let the top sheets to go beyond the wear
251.21 The media in the MPF has been pushed in too far. strips.
2-14 Service Manual
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when the printer can be
put into POR to temporarily recover from the error condition.
Engine software service errors

902.xx Engine software error “Controller
Replace the controller board. See
board service check” on page 2-23
DC pick motor errors
914.00 DC pick motor error
914.01 Lost encoder feedback
Transfer service errors

917.xx Transfer service error Replace the transfer roll. See “Transfer roll
Fuser service errors
920.00 Under temperature dur ing steady state control. Replace the fuser. See “Fuser service check”
on page 2-26.
920.01 Fuser took too long to heat up after transitioning to new
enhanced mode.
920.02 Fuser fell too far below desired temperature while

printing.
920.03 Fuser too cool while checking for slope change.
920.04 Fuser too cool when heating to desired temperature

after slope change.
920.05 Fuser under temperature while printing

920.08 Fuser temperature did not increase after IR recovery.
920.20 Belt fuser under temperature during steady state control.

This can occur in printing or standby modes.
921.00 Under temperature during standby control.
921.01 Fuser temperature did not reach standby temperature

after two attempts
922.00 Fuser failed to ramp to target temperature
922.01 Fuser did not reach standby temperature in time

(standby control)
922.02 Hot roll took too long to reach the beginning lamp
detection temperature.
922.03 Hot roll reached final lamp detection temperature, but

took longer than largest time in lookup table.
922.04 Hot roll timed out in trying to reach the final lamp
detection temperature.
922.05 Did not roll over to a steady state control in time after the Replace the fuser. See “Fuser service check”
hot roll lamp detection. on page 2-26.
922.06 Hot roll did not reach the operating temperature in time
(new enhanced control).
922.07 Media reached fuser nip, and fuser is under temperature
922.08 Fuser warm-up failure (motor start condition)
922.09 Fuser warm-up failure (compression set)
922.20 Belt fuser failed to reach the preheat temperature for the
motor to start during warm-up.
922.21 Belt fuser was under temperature when the media

reached the fuser nip.
923.00 Fuser is over temperature.
923.01 Fuser is over temperature. This applies to the fuser and
belt fusers.
924.00 Open thermi stor check.
924.01 Open thermistor check failure. This applies to the fuser

and belt fusers.
924.02 Open thermistor check failure. The ADC failed to

converge. Possible noisy thermistor signal. This applies
to the fuser and belt fusers.
925.xx Wrong fuser installed. The fuser type stored in the

cartridge ID does not match the actual fuser installed in
the printer.
Fan service errors
927.00 Service fan error Replace the fan. See “Cooling fan service
927.03 Main fan took too long to ramp up
927.04 Main fan is under speed or stalled during speed

adjustment state
927.05 Main fan overspeed during speed adjustment state.
927.06 Main fan capture data is invalid, and speed control is at

maximum in fan control idle state
927.07 Main fan capture data is invalid, and speed control is at

maximum in fan control adjustment state.
Toner service errors

929.00 Toner sensor error Remove the toner cartridge, and shake it Try a
different toner cartridge, if possible. If the error
929.01 No home window persists, then replace the toner level sensor. See
“Toner level sensor removal” on page 4-60.
929.02 No sensor transition (closed)
929.03 No sensor transition (open)
Printhead service errors

930.00 Wrong printhead installed Replace the printhead. See “Printhead service
931.00 No first hsync
2-16 Service Manual
931.01 No first hsync Replace the printhead. See “Printhead service

932.00 Lost hsyncs
932.01 Lost hsyncs
933.01 Printhead boost signal failure
934.00 Mirror motor lost lock.
934.01 Mirror motor lost lock.
935.00 No initial mirror motor lock
935.01 Timed out waiting for mirror motor lock
935.10 Printhead sweep error, swept through Hz range without

finding the resonant frequency
935.12 Printhead sweep error, coarse sweep state
935.15 Printhead open-loop error, check prelim amp state

935.16 Printhead open-loop error, enable amp Kp state
935.17 Printhead closed-loop error, amp Kp failed to converge
935.18 Printhead closed-loop error, enable amp Ki state
935.19 Printhead closed-loop error, amp Ki failed to converge
935.20 Printhead closed-loop error, enable offset controller

state
935.21 Printhead closed-loop error, load scan regs state
935.22 Printhead closed-loop error, fwd and rev capture times

differ by too much
935.23 Printhead closed-loop error, check sweep accuracy state
935.25 Printhead closed-loop error, off-resonant PI effort state
935.26 Ti med out on POR sweep
935.27 Exceeded maximum open loop drive level when

configuring for sweep re-try.
935.28 Exceeded maximum open loop drive level when setting

operating Hz.
Transport motor service errors

936.01 No lock detected at normal motor start Replace the main motor gear drive. See “Main
motor service check” on page 2-27
936.02 No lock detected at motor start for motor ID
936.03 No halls detected at motor start
936.04 Failed to stop within timeout
936.05 Stall detected during speed control
937.00 Main transport motor lost lock Replace the main motor gear drive. See “Main
motor service check” on page 2-27
937.01 Main transport motor lost lock, detected by engine
control
937.02 Overspeed detected during position control

937.03 Overspeed detected during speed control
Power supply service errors

940.00 LVPS service error Replace the LVPS/HVPS. See “LVPS/HVPS
940.01 Line frequency outside allowed range of 45Hz-64Hz
940.02 Line frequency below 43Hz
940.03 No zero cross detected on belt fuser model
Controller board and operator panel service errors
948.xx Failed engine board Replace the controller

board service check”board. See2-23
on page “Controller
.
949.xx
950.xx Mismatch between EEPROM and mirror memory Install a new controller bored or operator panel.
See “Controller board service check” on
Note: A new controller board or operator panel has been page 2-23 or “Operator panel service check”
installed, and has not been properly prepared for this on page 2-28.
use. Install a new note. Do not install both the controller
board and the operator panel at the same time without a
POR in between.
951.xx E rror with secure NVRAM on the controll er board Replace the control ler board. See “Controller
board service check” on page 2-23.
952.xx A recoverable MVRAM Cyclic Redundancy Check error Performing POR will clear this error.
occurred.
953.xx NVRAM chip failure with mirror Replace the operator panel. See “Operator
panel service check” on page 2-28.
954.xx NVRAM chip failure with system part. Replace the controller board. See “Controller
955.xx The code ROM or NAND flash failed the Cyclic
Redundancy Check or the NAND experienced an
uncorrectible multi-bit failure.
956.00 RIP card failure: processor failure
956. 01 Processo r over temp
957.xx RIP card failure: ASIC failure
958.xx Printer has as

operations performed more
a result of than
ECC 100 “shift and reflash”
bit corrections
Firmware or controller board errors

959.01 Controller verification failure of pensive boot code Call the next level of support to update the
firmware, or replace the controller board. See
959.02 Failure to authenticate Signature Verification Code “Controller board service check” on
page 2-23.
2-18 Service Manual
959.03 Signature Verification Code failed to authenticate a code Update firmware and call the next level of
partition. support, or replace the controller board. See
“Controller board service check” on
959.04 Jump to unverified address page 2-23.
959.05 Unknown boot failure Update firmware

support, and
or replace thecall the nextboard.
controller level of
See
“Controller board service check” on
page 2-23
959.20 Pensive hardware failure “Controller
959.21 Pensive did not respond to command request.
959.22 Challenge secret failure
959.23 Pensive self test failed during initialization. “Controller

959.24 EEPROM retenti on error
959.25 Insufficient device space during HW prog
959.26 Incremental counter reset exceeds maximum value
959.27 Increment count failed due to max value limit
959.28 Invalid SP memory configuration
Memory and emulation errors

960.xx RAM memory error: RAM soldered on the controller “Controller
board is bad board service check” on page 2-23.
961.xx RAM memor y error: memory card in slot is bad. Replace the memor y card.
964.xx Download Emulation Cyclic Redundancy Check Error: Disable the Download Emulation. Program the
checksum failure detected in the emulation header or download emulation into the firmware card again.
emulation file. If this does not resolve the problem, then replace
the firmware card and download t he emulation
again.
Network errors
975.xx Unrecognizable network Call the next level of support.
976.xx Unrecoverable software error in network port
978.xx Bad checksum while programming network port
979.xx Flash parts failed while programing network port
Other errors
980.xx Engine experiencing unreliable communication with the Call the next level of support.
specified device
981.xx Engine protocol violation detected by the specified
device
982.xx Communications error detected by the specified device
983.xx Invalid command received by the specified device
984.xx Invalid command parameter received by the specidied Call the next level of support.
device
990.xx An equipment check condition has occurred in the

specified device, but the device is unable to identify the
exact component failure.
991.xx The specified device has detected an equipment check
in its system card.
2-20 Service Manual
Symptom tables
POST symptom table
Symptom Action
The main motor, cooling fan, and fuser do not come See “Cover interlock switch service check” on page 2-24.
on.
POST completes, but the LCD does not come on. See “Operator panel service check” on page 2-28.
Main motor does not come on. See “Main motor service check” on page 2-27.
Fan does not come on. See “Cooling fan service check” on page 2-24.
Fuser does not cycle. See “Fuser service check” on page 2-26.
Fuser does not turn on and off. See “Fuser service check” on page 2-26.
The paper feed picks and tries to feed media. See “Paper feed service checks” on page 2-28.
Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will
prevent POST from completing.
Printer symptom table
Symptom Action
Fan noisy or fan not working. See “Cooling fan service check” on page 2-24.
Fuser parts melted. See “LVPS/HVPS service check” on page 2-26.
Toner not fused to the media. See “Fuser service check” on page 2-26 or “Solving print
quality problems” on page 2-35.
Paper jams. See “Paper feed service checks” on page 2-28.
Main motor noisy or not moving. See “Main motor service check” on page 2-27.
Media skew. See “Paper feed service checks” on page 2-28.
Printer not communicating with host. See “Parallel or USB port service check” on page 2-30.
Front access door will not close. See “Cover interlock switch service check” on page 2-24.
Operator panel button not responding. See “Operator panel service check” on page 2-28.
Operator panel lights are off or very dim. See “Operator panel service check” on page 2-28.
Blank page. See “Blank page” on page 2-31.
Black page. See “Black page” on page 2-32.
Heavy background. See “Heavy background” on page 2-32.
Light print. See “Light print” on page 2-34.
White or black lines or bands. See “White or black lines or bands” on page 2-34.
Toner on back of page. See “Toner on back of page” on page 2-34.
Media never picks. See “Media never picks” on page 2-29.
Media feeds continuously. See “Media occasionally mispicks or picks multiple sheets
at once” on page 2-29.
Media wrinkled or bent. See “Media “trees,” wrinkles, stacks poorly, or curls” on
page 2-30.
Dead machine (no power). See “Dead machine service check” on page 2-25.
Print quality problems See “Solving print quality problems” on page 2-35.
• Ligh t print
• Blurred characters
• Toner on both sides of media
• Toner not fused
• Streaks
• Blan k pages
2-22 Service Manual
Service checks
Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/
high voltage power supply board) should be performed with the printer positioned on its back side.
Note: When making voltage readings, always use frame ground unless another ground is
specified. See the wiring diagram in the back of the book for more information.
Controller board service check

Controller board service check
FRU Action
Controller board POST (Power-On Self Test)

assembly
Note: The printer should complete POST in approximately 30 seconds.
Warning: Do not If the printer fails to display lights or activate the drive motor, fuser, or fan, then check the
replace the operator
panel and controller following order:
board at the same 1. Power to the LVPS/HVPS
time. Each
contains thecard
printer 2. Power from the LVPS/HVPS to the controller board
settings. When either 3. Cables are plugged in correctly, especially for the operator panel. The printer will not
of these cards is new, it power-up without a functioning operator panel.
obtains some of the 4. The controller board assembly. The LED adjacent to J12 will be illuminated if the card is
settings from the other powered and good.
card. Settings are lost 5. The operator panel. See “Operator panel service check” on page 2-28.
when both are new
and replaced at the Verify +24 V dc input from the LVPS/HVPS.
same time.
1. Turn the printer off.
2. Disconnect the LVPS/HVPS cable from the controller board at J502.
3. Turn the printer on.
4. Verify +24 V dc on positions 6, 17, and 19 of the cable connector (LVPS/HVPS).
5. If voltage is correct, then check the continuity in the other conductors of the cable. If the
cable is good, then turn the printer off, and check the connectors to the controller board.
6. Verify that pins 10, 12, 14, 16, and 18 on both the cable and the card connector are
grounded.
7. If grounds are not correct on the cable, but the cable passes continuity otherwise, then
check the LVPS/HVPS.
8. If the grounds are not correct on the controller board, then replace the controller board.
(Check with one probe on the connector pin and the other on the card’s ground plane
found at each screw head.)
Controller board voltage outputs

Turn the printer off, and plug the LVPS/HVPS cable into J502 of the controller board. See
the wiring diagram at the end of the manual which identifies the output voltages and
grounds for a good controller board.
Turn the printer off before plugging or unplugging any connectors.
Controller board service check (Continued)
FRU Action
LVPS/HVPS Verify main power to controller board

With the printer off, unplug the LPS/HVPS cable at J502 on the controller board. Verify
grounds on pins 10, 12, 14, 1 6 and 18 for both the cable and the controller board. If any of
these grounds
then call arelevel
the next incorrect, then check the cable for continuity. If the cable fails continuity,
of support.
Turn the printer on with the cable still unplugged, and verify the following on the cable
(controller board will not be powered):
Pins Voltage
6, 17, 19 +24 V dc
1, 3-5, 11, 13, +5 V dc
15
If any of the voltages are incorrect, then replace the LVPS/HVPS. See “Dead machine
Cooling fan service check
FRU Action
Cooling fan Make sure the fan cable plug is pro perly seated at J9 (con troller board).
Turn the printer on. Within a few seconds, the controller board assembly should apply
+24 V dc to pin 2.
• If voltage is not present, then check or replace the controller board. See “Controller
board removal” on page 4-6.
• If voltage is present then check pin 1 for 24 V dc as well. If it is close to 24 V dc while the
fan is still idle, then replace the fan. See “Fan removal” on page 4-16.
Cover interlock switch service check

Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover
open switch lever.
FRU Action
Cover interlock switch Disconnect the cover interlock cable from the controller board at J7.
With the printer turned off:
1. Verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity
with the door open.
2. Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with
the door closed.
3.
• Verify
If any discontinuity between
fail, then replace cableinterlock
the cover pins 2 and 3 whether the doo r is open or closed.
switch.
• If both pass continuity, then turn the printer on, and measure +5 V dc on pin 2 at J7 on
the controller board.
• Verify pin 3 at J7 is ground.
• If voltage or ground is not present, then see “Controller board service check” on
page 2-23 for more information.
2-24 Service Manual
Dead machine service check
CAUTION: Check the AC line voltage. The voltage should be within the following limits:
• 100 V ac (volts alternating current) – 127 V ac for the 110 V printer
• 200 V ac – 240 V ac for the 220 V printer
FRU Action
Unplug the printer. Remove the LVPS/HVPS, and check the fuses for continuity.
• If open, then replace the LVPS/HVPS.
• If not open, then check the switch continuity across its conductors with the switch on.
Turn the switch off. Plug the AC line into the LVPS/HVPS and switch unit on.
Note: Voltages may be exposed at several places on the board. Do these verifications, and
LVPS/HVPS then unplug the card:
Pins Voltage
CN201-6, 17, +24 V dc
19
CN201-10, 12, Ground
14, 16, 18
CN201-1,3, 5, +5 V dc
11,13, 15
• If voltages are not correct, then replace the LVPS/HVPS.

• If voltages are correct, then check the controller board. See “Controller board service
Fuser service check
When toner is partially fused to the media, it is usually caused by low fuser temperature.
The line voltage to the printer must be within the following limits:
• 100 V ac-127 V ac for the 110 V model printer
• 200 V ac-240 V ac for the 220 V model printer

This printer uses a belt fuser and therefore does not have a lamp.
Fuser service check
FRU Action
Unplug the printer, and disconnect the fuser cable plug from the LVPS/HVPS board
connector at CN102.
Check for continuity across the fuser by checking across the connector pins.
• If there is continuity, then check the LVPS/HVPS. See “LVPS/HVPS service check” on
Fuser power cable page 2-26.
• If there is no continuity, then disconnect the fuser power cable at both ends, and check
LVPS/HVPS each conductor for continuity. Replace cable if necessary.
Fuser
• If the cable tests good, then replace the fuser.
Reconnect the cables, turn the printer on, and at &12, check for approximately +5 V dc on
pin 1 and ground on pin 2. If line voltage is incorrect on pin 1, then see “Controller board
service check” on page 2-23 for more information.
Disconnect the thermistor cable from J12 on the controller board.
Measure the resistance across the ends of the thermistor cable.
Replace the fuser assembly if the resistance is lower than 1K ohm or shorted.
Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot.
Fuser
LVPS/HVPS service check
FRU Action
LVPS portion of board

Fuses that open typically indicate a faulty LVPS/HVPS.
Disconnect the power cable, and open the LVPS/HVPS enough to test the switch. The
switch will show continuity across the conductors with a meter when the switch is on. If the
switch is good, then see “Dead machine service check” on page 2-25 for more
LVPS/HVPS diagnostics.
HVPS portion of board
Problems with the HVPS are exhibited in the print quality. See “Print quality service
checks” on page 2-31 for more information.
2-26 Service Manual
Main motor service check
FRU Action
Turn off the printer, and unplug the main motor cable at J17. Turn on the printer, and check
for the following voltages at J17:
J17 pins Voltages

Main motor gear drive Pins 1-4, 6 Approx. 5 V dc
Main motor cable
LVPS/HVPS Pins 7-9 18 V dc–24 V dc
Controller board
Warning: Do not Verify ground at pin 5 for both the card and cable.
replace the operator
panel and controller • If these voltages are correct, then check the main motor ca ble for continuity.
board at the same - Remove the left side cover to access the connector on the motor.
time. Each card - If continuity exists on each wire, then replace the main motor gear drive which
contains the printer includes the motor.
settings. When either - If continuity does not exist on one or more of the wires, then call the next level of
of these cards is new, it support.
obtains the settings • If these voltages are not correct, then see “Dell 2350d/dn, 3330dn controller
from the other card. board connector pin values” on page 5-4, or replace the controller board. See
Settings are lost when “Controller board removal” on page 4-6.
both are new and
replaced at the same
time.
Operator panel service check
Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST, and check
each light for proper operation. See “Power–On Self Test (POST) sequence” on page 2-1.
LCD Operator panel service check

FRU Action
Operator panel (LCD) Lights

Controller board
If the LCD does not come on, then open the controller board cage and locate the operator
Warning: Do not panel connector at J3. Make sure the cable is properly connected to the controller board
replace the operator and the controller board has input voltage to it.
panel and controller
board at the same With the printer on, verify the following without disconnecting the cable:
time. Each card • Pins 1, 3, 5, and 6: 3.3 v
contains the printer • Pin 2: 5 v
settings. When either
of these cards is new, it • Pins 4 and 7: GND
obtains the settings If these are approximately correct and the operator panel is no t functioning, then replace
from the other card. the operator panel.
Settings are lost when
If any are incorrect, then see “Controller board service check” on page 2-23.
both are new
replaced and
at the same
time. Buttons
If the buttons do not respond, then replace the operator panel. There is no test or repair for
the faulty switches on the operator panel.
Paper feed service checks
Paper jam error indication during POST
FRU Action
Fuser (exit sensor) If the exit sensor flag, which is visible at the back of the fuser, is in any position other than
vertical,
Replace then the printer
the fuser will display
if the sensor a paper jam. Make sure the flag is operating freely.
is damaged.
Input/duplex sensor Make sure the input paper feed sensors are working properly. A stuck or incorrectly installed
Manual feed sensor sensor causes a paper jam indication.
Media picks but stops halfway through the printer
FRU Action
Input/duplex sensors Make sure the input sensors are working properly.
(under print cartridge assembly)
Input sensor (manual) Check for a broken or stuck flag on the input sensors. Clear anything that keeps
the flags from rotating freely.
Make sure
sensor) andthe cables
J23 are input).
(manual seated on the controller board at J27 (input/duplex
Check for +5 V dc on pin 2 and 5 at J27 (input/duplex sensors) and pin 2 at J23
(Input sensor). Voltages on pins 1 and 4 at J27 pin 1 at J23 should change as the
flags intersect with the sensor.
• If correct, then replace the input paper feed sensor.
• If these voltages are not correct, then replace the controller board.
• Check the pick tires. Clean or replace as necessary.
2-28 Service Manual
Media never picks
FRU Action
Paper feed (pick tires) tray 1 Open the left cover, and verify that the solenoids and clutches are functioning
Paper feed (pick tires) tray 2 when an attempt is made to feed the media.
Media drive ASM
Media feed clutch ASM Make sure the rubber tires on the ACM are installed and clean.
Manual feed clutch ASM Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as
P/U and manual feed solenoid necessary.
ACM drive shaft
Media occasionally mispicks or picks multiple sheets at once
FRU Action
Tray 1 Check tray for media catch points.

Tray 2 (option)
If the sheet being fed stops momentarily, then the ACM applies additional vertical force,
causing additional sheets to feed.
Do not mix media types in one tray.
Paper pick tires Check the tires in the ACM assembly for signs of wear or damage.
(Tray 1 or tray 2)
Replace the tires as necessary.
ACM clutch Open left cover, and observe the solenoid and clutch actions at the ACM and manual feed
Manual feed clutch shafts as a print job is attempted.
Media feed clutch ASM
(tray 1 only) Replace the faulty part.
Manual feed clutch
solenoid
Controller board Disconnect the solenoid cable at J26 on the controller board and measure the resistance
P/U and manual feed across cable pins 1 and 2.
solenoid ASM.
• The resistance should be approximately 70 ohms.
• If it is not, then replace the solenoid.
• If the resistance is approximately 70 ohms, then check the controller board. Pin 1 at
J26 should be +24 V dc. See “Controller board service check” on page 2-23 for
more information.
Replace controller board as necessary.
Media skews
FRU Action
Paper feed (pick tires) tray 1 Check tires for debris. If tires are new, then try reversing each on its hub.
Paper feed (pick tires) tray 2
Tray 1 Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may be
Tray 2 (option) too wide when the stack is short.
Media “trees,” wrinkles, stacks poorly, or curls
FRU Action
Fuser This problem is most likely due to a worn backup roll. It causes the printer to run hotter than
required for the media being printed. Excessive heat can cause media treeing problems,
poor stacking, or curl.
Print the menu sheet found under Utilities.
Look at the media settings. Some, such as card stock or rough texture, may require a higher
fuser temperature, which leads to more of these problems (except stacking) in plain paper.
• Change settings using the printer driver.
• Use the local printer setup utility (included on the CD) to change the NVRAM
settings.
Try a different ream of paper. Moist media has a higher tendency to crease (treeing) and
curl.
Parallel or USB port service check
1. Perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, then print
the menu settings by selecting Print Menu under Utilities.
2. Be sure the printer parallel cable is designed for bidirectional printing.
3. Be sure the user’s application is set up correctly.
4. If the internal print test page prints correctly, then the user’s application/printer driver is set up correctly, and
the correct bidirectional parallel cable is installed, but the printer still fails to print on command from the
host computer, replace the controller board.
5. Check the USB cable for continuity.
2-30 Service Manual
Print quality service checks
Note: Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor,
resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print
quality.
Using print quality test pages

To help isolate print quality problems, like streaking, print test pages using the print quality test pages. To print
the print quality test pages:
1. Enter Configuration Menu.

a. Turn off the printer.
b. Turn on the printer while pressing and holding and .
c. Release the buttons when Performing Self Test displays.
d. The message CONFIG MENU displays.
e. Press to Prt Quality Pgs.
f. Press to print the pages.
Four pages print to help evaluate print quality. The first page has various fonts and a graphic, the
second page is gray with graphics, the third page is black, and the last page is blank.
2. Use the test pages to isolate problems such as light or toner streaks. See “POST symptom table” on
page 2-21 for solutions to these problems.
3. Press to Exit Config Menu, and press .
To exit configuration, turn the printer off.
Note: Refer to the print defects guide at the end of the manual for repeating defects.
Blank page
FRU Action
Toner cartridge (not a Remove the toner cartridge, and gently shake it to evenly distribute the toner.
FRU)
Check for cartridge damage.
Blank pages can be caused by a defective printhead assembly,

LVPS/HVPS, or controller board.
• Printhead errors typically result in printer service errors unless there is blockage of the
beam or dust on the lens. Check the lens and opening for blockage.
• Blank pages typically are caused by the PC roll not being properly charged. Try a
Printhead different PC kit.
LVPS/HVPS • With the cartridge out, check the spring loaded contacts on the right side for free
Controller board motion. None should be ground except for #4 contact from the front.
Unplug the printer, and check the cable continuity between the LVPS/HVPS connector
marked OPC (at CN202) and the corresponding wire form (spring) found about 14 mm
above and to the right of the transfer roll gear.
• If there is not continuity, then call the next level of service.
Try a different toner cartridge and PC kit.
• If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that
order.
Black page
Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always
verify the same results from a different print cartridge assembly and developer before proceeding.
FRU Action
Toner electrod es (not a Check the three rearward electrodes below the toner cartridge assembly for contamination,
FRU) damage, or a short to ground. Correct as necessary.
Check continuity between the cable (DEV, TAR, and doctor blade) connection PCN3 and on
the contact tips below the toner cartridge assembly.
• If continuity fails, then call the next level of service.
With the printer off, disconnect the LVPS/HVPS cable from J502 on the controller board.
Turn the printer on, and verify +24 V dc on pins 17 and 19 of the cable.
Verify +5 V dc on pins 1, 3, 5, 13, and 15.
Verify ground on pins 10, 12,14, 16, and 18.
LVPS/HVPS board • If any of the values are incorrect, then replace LVPS/HVPS board.
Controller board
Miscellaneous cables • If the grounds are incorrect, then check ground paths.
• Check continuity in the cable. If the cable is bad, then call the next level of support.
• If the values are correct and the toner electrodes are good, then replace the controller
board.
• See the “LVPS/HVPS service check” on page 2-26 and the “Controller board
service check” on page 2-23, if necessary.
Heavy background
Poor development or poorly charged toner particles cause excessive background. This is more noticeable as the
toner cartridge nears end-of-life.
FRU Action
Toner
FRU) cartridge (not a Check the toner darkness setting in the driver. Try a lower setting.
Photoconductor kit (not Make sure the toner cartridge and photoconductor kit are correctly installed and the high
a FRU) voltage contacts are clean.
If the toner cartridge and photoconductor kit are installed correctly, then try a new
photoconductor kit first and then toner cartridge.
Check the contacts for correct installation and contamination where contact is made
between the print cartridge assembly and spring contacts which connect to the LVPS/HVPS
board at CN203. Clean as necessary.
If this does not correct the problem, then replace the following FRUs one at a time in the
order shown:
LVPS/HVPS • LVPS/HVPS board (See “Black page” on page 2-32 for pin values.)
Controller board • Controller board
2-32 Service Manual
Partial blank image/white spots (no repeating pattern)
FRU Action
Toner cartridge (not a Remove the toner cartridge assembly, and gently shake the assembly to evenly distribute
FRU) the toner.
Check to make sure that the laser light path is not blocked.
If toner cartridge is low, then try a new one.
Paper (not a FRU) Make sure recom mended media is being used.
Check the media settings in the printer driver. A heavier media may require higher heat to
properly fuse.
Variation in image density horizontally across page
FRU Action
Photoconductor kit (not The charge roll may have an unbalanced force against the PC (photoconductor) drum.
a FRU)
Try a new photoconductor kit.
Transfer roll Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. The bearing assemblies should
support the transfer roll, applying evenly distributed forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage or
fatigue.
Inspect the transfer roll for signs of wear, damage, or contamination.
Replace as necessary.
Poor fusing of image
FRU Action
Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper.
See “LVPS/HVPS service check” on page 2-26 for more information. Try changing the
setting to heavier paper or even card stock.
Media (not a FRU) Make sure recom mended media is being used.
Check the media settings in the printer driver.
Light print
FRU Action
Toner cartridge (not a Make sure the toner cartridge and photoconductor kit are installed correctly and t hat the
FRU) toner cartridge is not low on toner.
If the problem continues, then install a new toner cartridge.

Recheck condition before replacing photoconductor kit, if necessary.
Check the transfer roll for signs of toner buildup and contamination.
Inspect the HVPS contact (transfer roll) for contamination.
Verify the high voltage cable is plugged into the LVPS/HVPS.
If all components appear free of contamination, then re place the following FRUs one at a
Transfer roll time in the order shown:
LVPS/HVPS card • Transfer roll
• LVPS/HVPS card
White or black lines or bands
FRU Action
Print cartridge Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with
assembly (not a FRU) a large area of graphics. Banding is primarily due to a variation in the speed of the media as
Developer drive it feeds through the printer, especially in the developer and transfer process. It may also be
coupling assembly a result of overly dry or moist environments.
Main motor gear drive
With the printer off, check to make sure that the laser beam is not blocked.
Inspect the toner cartridge and paper feed components, especially the drive coupler and
drive gears for debris, binds, or damage.
Toner on back of page
FRU Action
Photoconductor kit (not Print a menu page found under Utilities, and check settings for media type.
a FRU)
Inspect the overall paper path for signs of spilled toner.
Gently clean the contaminated areas with a soft cloth.
Fuser Inspect the fuser for signs of contamination.

Replace the fuser as necessary.
Transfer roll A transfer roll contami nated with toner can cause toner to transfer to the back of pages.
Inspect the transfer roll for contamination and its cable for continuity.
HVPS or controller Loss of the proper high voltages can cause excessive toner to contaminate the transfer
board roller.
checked.None
To of thesethe
check voltages can be measured,
lower voltage, but
see J502 on thethe contacts
wiring and continuities
diagram. Replace thecan be
LVPS/
HVPS or controller board as necessary.
2-34 Service Manual
Solving print quality problems

Note: Refer to the print defects guide at the end of the manual for repeating defects.
Print quality problems
Problem Cause / action
Light or blurred Light print

characters.
See “Light print” on page 2-34.
The toner cartridge may be getting low on toner:
• Remove the toner cartridge and print cartridge assembly.
• Shake it from side to side to redistribute the toner.
• Reinstall it, and recheck for condition.
• Make sure to use the recommended print media (see media types and sizes in the
User’s Guide).
• Use MarkVision™ Professional to define the custom type setting for media type, media
texture, or media weight.
• The toner cartridge or photoconductor kit may be defective. Replace the
photoconductor kit first, and recheck.
Blurred characters
Blurred images, including characters, are usually caused by a defective printhead.
Vertical white lines
See “Vertical streaks below.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With
the printer off, clear the path or clean the lens. The toner cartridge or fuser may be
defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
Toner smudges appear • Make sure the media is straight and unwrinkled.
on the front or back of • Replace the photoconductor kit, and recheck before replacing the toner cartridge. See
the page. “Toner on back of page” on page 2-34 for more information.
Vertical or horizontal Vertical streaks

streaks appear on the
page. Something could be caught between the photoconductor kit and the fuser. Check the paper
path around the fuser entry. Try a different toner cartridge.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With
the printer off, clear the path or clean the lens. The toner cartridge or fuser may be
defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
Horizontal streaks
The toner cartridge or the fuser may be the cause due to excessive page count or defect.
Replace as needed.
If the lines are parallel and match the two intended ghost images, then the Form Type may
be incorrectly set. Check those settings.
The PC cleaner sump may be full. Replace the photoconductor kit.
Print quality problems (Continued)
Toner smears or rubs • Toner is not being fused to the paper. Replace the fuser.
off the page. • Change the media texture setting in the driver. If special media is being used, such as
card stock or labels, then be sure to select the correct media type.
• Try a different kind of paper. Paper designed for copiers gives the best quality fusing.
The print is getting • Toner is becoming low in the cartridge.

light, but the printer • The Toner Low message does not display if the 1,500-page toner cartridge is installed.
has not indicated it is • Remove the toner cartridge, and gently shake it from side to side to redistribute the
low on toner. toner.
• Replace the toner cartridge.

The Toner Low • Remove the toner cartridge, and gently shake it from side to side to redistribute the
message displays. toner.
Solid black areas on • There is a mismatch in the transparency and what the software is expecting.
transparencies • Choose a different fill pattern in the software program.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Try a different type of transparency.
Faint images or • Select a different media type or form type setting from the printer driver.
repetitive spots appear • Try a different type of paper. Media designed for copiers gives the best quality.
on the page.
Pages are blank. • The print cartridge may be out of toner or defective. Replace the cartridge.
• There may be a software error. Re-initialize the printer by turning it off and back on.
• With the printer off, check the printhead beam path. If clear, then check for a printhead
error on POR. See “Printhead service check” on page 2-38.
• Also, see “Blank page” on page 2-31.
2-36 Service Manual
The printer is on and • Make sure the parallel or USB cable is not damaged and is firmly plugged into the
indicates ready, but connector on the back of the printer.
nothing prints. • Make sure the toner cartridge assembly is installed properly.
• Print the menu page found under Utilities.

- If a menu settings page cannot be printed, then contact the next level of support.
- If a menu settings page can be printed, then the problem is one of the following:
• Computer
• Software program
• Cable
• (USB only) A failed controller board. Replace card.
Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates
“unknown device,” replace the controller board.
Toner Low light is on If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to on,
and printing stops. then the printer stops printing until the toner cartridge is replaced.
The Error light alone is Make sure the front printer cover is closed.
on.
The Toner Low light is • Make sure the toner cartridge is installed correctly.
blinking, and the Error • Install a new toner cartridge.
light is on.
The media skews or • Tray is overfilled or media is too loose.

buckles. • Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and
sizes table in the User’s Guide).
• Make sure the paper guides are flush against the edges of the media.
The media sticks • The friction between sheets is too high.

together, resulting in • Remove the media from Tray 1 or Tray 2, and fan it.
the printer feeding • Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and
multiple sheets. sizes chart in the User’s Reference).
The media fails to feed • Frictional force between tires and media is less than resisting force.
from Tray 1. • Remove the media from Tray 1, and fan it.
• Make sure Tray 1 is selected from the printer driver. Do not overfill the tray.
• Check the condition of the rubber on the paper feed rolls. Replace if worn or
contaminated.
• Verify that the ACM clutch is functioning correctly.
The media fails to feed • Incorrect tray selection or inadequate picking force by tires.
from the optional • Make sure the correct tray and media type are selected from the driver.
Tray 2. • Make sure the tray is pushed all the way in.
• Remove the media from the optional Tray 2, fan it, and reload.
• Check the rubber on the paper feed tires for dirt or any other debris. Replace as
necessary.
• Check the paper path in the tray for burrs or debris that may hinder media movement.
• Make sure the media does not exceed the stack height indicator.
Load Paper displays • The input sensor does not sense media after picking.
even though there is • Make sure the tray is pushed all the way in.
media loaded in the • Press .
optional Tray 2.
• Check the feed tires. (See two preceding actions.)
The printer does not • The printer is waiting on the next command.
print after a paper jam • Clear all jams.
has been cleared. • Press and release , or open and close the printer cover to restart the printer.
• Make sure the print cartridge assembly is installed properly.
Unexpected characters • Ensure correct printer driver is being used.

print, or characters are • Select hex trace mode to determine what the problem is.
missing. • Restore factory defaults.
• Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.
Jobs are not printing, • The printer is waiting for an appropriate command.
and an error message • Make sure the print cartridge assembly is installed properly.
is displayed. • Make sure the printer front cover is closed.
While in PostScript 3 • Ensure the correct PostScript driver is being used.

emulation, the printer • The printer doesn’t have enough memory to print the job. Install more memory.
is flushing data (an
error message is
displayed).
Printhead service check
FRU Action
Turn the printer off.

Disconnect the printhead cables from J8 and J100 on the controller board.
Turn the printer on with the front door closed.
On the controller board, verify +5 V dc on pin 10 at J8 and +5 V dc on pins 1, 2, and 3 at
Printhead J100.
Note: New printhead Verify grounds on pins 2, 4, and 7 at J8 and on pin 4 at J100.
must be aligned. See • If voltages or grounds are incorrect, then check the controller board. See “Controller
“Printhead assembly board service check” on page 2-23 for more information.
electronic • If voltages are correct, then replace the printhead (comes with cables).
adjustment” on
page 3-18.
Transfer roll service check
FRU Action
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. Do not try to move the left
spring. The bearing assemblies should support the transfer roll, applying evenly distributed
forces to the PC drum.
Transfer roll Replace the transfer roll assembly if the springs or bearings show signs of damage, or
fatigue.
Inspect the transfer roll for signs of wear, damage, or contamination.
Replace as necessary.
2-38 Service Manual
Tray 2 service check
FRU Action
Tray 2 Turn the printer off.

Separate the pri nter from Tray 2.
Turn the printer on and check the voltages on connector J28 on the controller board. See
the wiring diagram at the end of the service manual, or “Dell 2350d/dn, 3330dn
controller board connector pin values” on page 5-4 for the J28 connector.
Pins 1, 4: 3.3 V
Pin 2: 24 V
Pin 6: Ground
If the voltages are incorrent, then replace the controller board. If the voltages are correct,
then try using Tray 2 again. If the printer error persists, then replace Tray 2.
2-40 Service Manual
3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the
problem.
Accessing service menus

There are different test menus that can be accessed during POR to identify problems with the printer.
Configuration Menu 1. Turn off the printer. The Configuration Menu group contains a set o f
2. Press and hold and . menus, settings, and operations which are
3. Turn on the printer. infrequently required by a user. Generally, the
options made available in this menu group are
4. Release the buttons when the used to configure a printer for operation.
clock displays.
See “Configuration menu (CONFIG MENU)” on
page 3-2 for more information.
Diagnosti cs Mode 1.Turn off the printer. The Diagnostics Mode group contains the settings
2. Press and hold and . and operations used while manufacturing and
3. Turn on the printer. servicing the printer.
4. Release the buttons when the See “Diagnostics menu” on page 3-6 for more
clock displays. information.
To run the printer diagnostic tests described in this chapter, the printer must be in Diagnostic Mode.
Diagnostic aids 3-1
Configuration menu (CONFIG MENU)

Entering Configuration Menu
1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the clock displays.
Available menus
The menus display on the operator panel in the order shown:
Maintenance Count Value See “Maintenance Count Value (Maint Cnt Value)” on page 3-3.
Reset Maintenance Count See “Reset Maintenance Count Value (Reset Maint Cnt)” on
page 3-3.
Reset Photoconductor Maintenance See
Count Cnt)”“Reset Photoconductor
on page 3-3. Maintenance Counter (Reset PC
Print Quality Pages See “Print Quality Pages” on page 3-3.
Reports See “Reports” on page 3-4.
Panel Menus See “Panel Menus” on page 3-4.
PPDS Emulation See “PPDS Emulation” on page 3-4.
Demo Mode See “Demo Mode” on page 3-4.
Factory Defaults See “Factory Defaults” on page 3-4.
Action for Prompts See “Action For Prompts” on page 3-5.
Energy Conserve See “Energy Conserve” on page 3-5.
Font Sharpening See “Font Sharpening” on page 3-5.
Exit Config Menu See “Exit Configuration Menu (Exit Config Menu)” on page 3-5.
Note: Menus may vary depending on the features and options of the printer.
3-2 Service Manual
Maintenance Count Value (Maint Cnt Value)
The Maintenance Count Value displays the current value of the Maintenance Kit counter which provides a rough
gauge of the printer’s usage. A simplex print job increases the counter by one, and a duplex print job increases
the counter by two. Press to enter this setting. The following displays:
Maintenance Count Value

[Value]
Press to return to the Configuration Menu.
Note: When the Maintenance Count Value is equal to the Maintenance Kit’s rated life, the operator panel
displays the “80 Scheduled Maintenance” message. Perform the required maintenance, and then reset the
Maintenance Kit counter to “0.”
Reset Maintenance Count Value (Reset Maint Cnt)
This setting resets the maintenance count value to “0.”
1. Press to enter the Reset Maintenance Count Value setting. The following displays:
Reset Cnt
✔Reset
2. Select Reset.
3. Resetting Maintenance Counter displays.
Once initiated, the reset operation cannot be canceled. Press or to return to the Configuration Menu.
Reset Photoconductor Maintenance Counter (Reset PC Cnt)
This setting resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted
messages. This operation should be performed only after a new photoconductor unit has been installed.
Print Quality Pages
This setting is a limited version of the Print Quality Pages setting that appears in the Diagnostics menu. This
setting reports the values of a broad range of printer settings and tests the printer’s ability to generate
acceptable printed output. Press to print the report. Printing Quality Test Pages will display. Once
started, the printing cannot be canceled and no buttons are active until the printing completes.
Diagnostic aids 3-3
Reports
The Reports menu contains two selections: Menu Settings Page and Event Log.
Menu Settings Page
To print the Menu Settings page, press . Press to return to the Configuration menu.
Event Log
The event log provides a history of printer errors. The event log can only be printed in the Configuration
menu. Additional options are available in the Diagnostics menu. See “Reports” on page 3-16.
To print the event log:
1. Select Print Event Log from the Event Log menu.
2. Press to return to the Configuration menu.
Note: An event log printed from the CONFIG MENU will not contain debug information or secondary
codes for 900 service errors. However, the event log printed from DIAGNOSTICS mode does include this
information.
Panel Menus
The settings are On and Off. The default is On.
PPDS Emulation
This menu item activates or deactivates the PPDS emulation data stream. The selections are Deactivate
(default) and Activate. When PPDS emulation is activated, the following settings are also changed:
• SmartSwitch settings for each por t are turned off.

• The printer language is changed to PPDS Emulation.
Users can still switch languages on the operator panel and through the PJL data stream.
Demo Mode
This setting contains a built-in demonstration mode. The settings allow you to turn the Demo Mode Off (default)
or On. While Demo Mode is set, the printer will start in Demo Mode until you change the setting.
Note: While Demo Mode is set to On, only demonstration files can print. Files received across the network or
from the host computer are ignored.
Factory Defaults
This setting enables a user to restore all the printer settings to the original factory settings. The selections are
Do not restore (default) and Restore now. Network does not appear unless you have a network printer. The
following settings are not changed:
• Display language
• Settings in the NETWORK/PORTS MENU group.
3-4 Service Manual
Action For Prompts
This setting determines which input source receives paper-related or envelope-related change prompts when
they occur. Press to enter Action For Prompts from the Configuration Menu. The following displays:
Action For Prompts

✔*Prompt user
Continue
Use Current
Press to select a prompt. Submitting Selection displays. The screen automatically returns to the
Configuration Menu.
Press to exit the Env Prompts setting at anytime.
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in the Energy Conserve
menu, then the Power Saver can be turned off. If On (default) is set in Energy Conserve, then the Power Saver
feature cannot be turned off.
Font Sharpening
This menu allows a user to set a text point-size value below which the high-frequency screens will be used when
printing font data. For example, if this setting’s value is “24,” then all fonts sized 24 points or less will use the
high-frequency screens. To increase this setting’s value by 1, press . To decrease this setting’s value by 1,
press .
Exit Configuration Menu (Exit Config Menu)
Press to exit the Configurati on menu. The printer performs a POR and restarts in normal mode.
Diagnostic aids 3-5
Diagnostics menu
Entering Diagnostics menu
1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the clock displays.
Available tests
The tests display on the operator panel in the order shown:
Registration See “Registration” on page 3-7.

Print tests See “Print Tests” on page 3-8.
Hardware tests See “Hardware Tests” on page 3-9.
Duplex tests See “Duplex Tests” on page 3-10.
Input Tray Tests See “Input Tray Tests” on page 3-11.
Output Bin Tests See “Output bin tests” on page 3-12.
Base Sensor Test See “Base Sensor Test (B. Sensor Test)” on page 3-12.
Printer setup See “Printer Setup” on page 3-13.
EP Setup See “EP Setup” on page 3-15.
Reports See “Reports” on page 3-16.
Event Log See “Reports” on page 3-16.
Exit Diagnostics See “Exit Diagnostics” on page 3-17.
Note: Menus may vary depending on the features and options of the printer.
3-6 Service Manual
Registration
The Registration menu settings adjust the black plane’s margins. To set print registration, select
REGISTRATION from the Diagnostics menu. The following will display:
REGISTRATION
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
Press or to move to the desired setting, and then press .
Margins
To change the value of any margin setting, press or to increase or decrease the margin setting value,
and then press to save. The panel displays Submitting changes... and returns to the initial
REGISTRATION menu screen. To exit the margin setting menu without changing the setting’s value, press .
Top Margin
This setting moves the black plane’s top margin up or down. Increasing the margin value moves text down the
page and increases the amount of space between the page’s top edge and the top margin. Decreasing the
margin value moves text up the page and n arrows the amount of space between the page’s top edge and the top
margin. The default margin is 1/6 inch.
Note: Modifying the top margin moves the entire image either up or down on the physical page. In order to
preserve the bottom margin, changing the top margin does not compress or expand the image.
Bottom Margin
This setting moves the black plane’s bottom margin up or down. Increasing the margin value moves text down
the page and narrows the amount of space between the bottom edge of the page and the bottom margin.
Decreasing the margin value moves text up the page and widens the amount of space between the bottom e dge
of the page and the bottom margin. The default margin is 1/6 inch.
Note: Modifying the bottom margin affects the rate of the stepper motor and may cause the page image to
be compressed or expanded.
Left Margin
This setting moves the position of the black plane to the right or left. Increasing the margin value moves the
plane to the right. Decreasing the margin value moves the plane to the left. The default margin is 1/4 inch.
Note: The left margin adjustment is used to center the image from left to right. The image will remain the
same width.
Right Margin
This setting is used to adjust the printhead, but only after determining that it is out of adjustment by observing
the Qui ck Test Page.
Note: The right margin setting is not a margin adjustment and should not be used unless a new printhead
is installed. To adjust a new printhead, see “Printhead assembly electronic adjustment” on page 3-18
or “Printhead assembly mechanical adjustment” on page 3-19.
Diagnostic aids 3-7
Quick Test page

Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quick Test
page consists of the following:
• Alignment diamonds
• Horizontal lines used for skew adjustment
•• General device information (current page count, installed memory, etc.)

The printer’s serial number, code levels, and print registration settings
While the Quick Test page prints, Printing... will display. No buttons are active while the Quick Test page
prints. When the Quick Test page is finished printing, the display returns to the initial REGISTRATION menu
screen.
Note: Print the Quick Test page on Letter- or A4-sized media.
Print Tests
This setting tests the printer’s ability to generate printed output from each of its installed input sources and to test
the printer’s current print quality.
Input sources
PRINT TESTS contains the following installed input sources:
• Tray1
• Tray 2
• Multi-Purpose Feeder
• Print Quality Pages
Press or to scroll through the PRINT TESTS menu, and then press to select the desired input
source. Single or Continuous is displayed on the screen. A Single test feeds one sheet of media from the
selected input and prints a test page on it. No buttons are active during the Single test. The Continuous test
feeds media from the selected input and prints test pages until is pressed. The printer always generates a
simplexed version
Printing... willofdisplay.
the Print Testthe
After page in its
Single default
test printsresolution. While thetest
or the Continuous Single or Continuous
is canceled, tests returns
the display print, to
the PRINT TESTS menu screen.
Note: The type of media installed in the selected input source will affect the contents of the page.
Print Quality Pages (Prt Quality Pgs)

This setting reports the values of a broad range of printer settings and tests the printer’s ability to generate
acceptable printed output. Press to print the report. Printing Quality Test Pages will display. Once
started, the printing cannot be canceled, and no buttons are active until the printing completes.
3-8 Service Manual
Hardware Tests
This setting contains the following tests:
• Panel Test
• Button Test
•• DRAM Test
CACHE Test
Press or to scroll through the Hardware Tests menu, and then press to select the desired test.
Panel Test
Once the Panel Test setting is selected, the printer automatically performs the operator panel test. This test
toggles each pixel in the operator panel through every contrast level, beginning with the darkest and ending with
the lightest. Once the pixels are toggled, the backlight of the operator panel comes on and then goes off. Non-
functioning pixels will appear as blank spaces during the test’s darker stages. Press anytime to cancel the
LCD Test. Once the test is canceled, the display returns to the initial Hardware Tests screen.
Button Test
The Button Test verifies the operation of each button on the operator panel. Press to select the Button Test
from the HARDDWARE TESTS menu. All of the buttons and the backlight illuminate, and PANEL TEST Press
Count: 0 displays. Press , , or to increase the value of the Press count field by one. If the final
Press count does not match the total number of buttons that are pressed, then one or more buttons are
malfunctioning. Press to return to the HARDWARE TESTS menu screen.
DRAM Test
The purpose of this test is to check the validity of DRAM, both standard and optional. The test writes patterns of
data to SDRAM to verify that each bit in memory can be set and read correctly.
To run the SDRAM Memory Test:
1. Select DRAM Test from the menu. The power indicator blinks, indicating the test is in progress.
DRAM Test xxxMb

P:###### F:#####
xxxMB represents the amount of installed DRAM memory in MB.
P:###### represents the number of times the memory test has passed and finished successfully. Initially,
000000 displays with the maximum pass count being 999,999.
F:##### represents the number of times the memory test has failed and finished with errors. Initially, 00000
displays with the maximum fail count being 9 99,999.
2. Once the maximum pass count or fail count is reached, the test stops, the power indicator is turned on
solid, and the final results display. If the test fails, then the message DRAM Error displays for
approximately three seconds, and the failure count increases by 1.
3. To stop the test before it completes, turn off the printer. The test does not terminate.
Diagnostic aids 3-9
Duplex Tests
The following tests are used to determine if the duplex is working correctly:
• Quick Test
• Top Margin
• Left Margin
• Sensor Test
• Duplex Feed 1
Quick Test
The Quick Test contains the following information on a duplexed page:
• Print registration settings

• Alignment diamonds at the top and bottom
• Horizontal lines to check for skew
• General printer information, including current page count, installed memory, serial number,
and code level.
To print the duplexed Quick Test page:

1. Select Quick Test from the DUPLEX TESTS menu.
2. Select Single or Continuous by pressing or .
3. Press to print the page.
Top Margin
1. Select Top Margin from the DUPLEX TESTS menu.
2. To change the margin value, press to increase the value or to decrease the value.
3. Press to save the desired margin value.
Left Margin
1. Select Left Margin from the DUPLEX TESTS menu.

2. To change the margin value, press to decrease the value or to increase the value.
3. Press to save the desired margin value.
Sensor Test
This test is used to determine if the input sensor is operating correctly.
• If the sensor is operating correctly, then OP (Open) will appear on the display:
Sensor Test
Input=OP
Press to return to the DUPLEX TESTS menu.

•
3-10 Service Manual
Duplex Feed 1
1. Select Duplex Feed 1 from the DUPLEX TESTS menu. The following will appear on the display:
Duplex Feed 1
Feeding...
2. A blank page will feed through the printer. The following will appear on the display:
Duplex Feed 1
Clear Paper...
3. Remove the blank page from the printer, and press to return to the DUPLEX TESTS menu.
Input Tray Tests
The INPUT TRAY TESTS setting is used to test the printer’s installed input trays and their sensors.
Feed Tests
The Feedtests:
following Test observes the paper path of media as it passes through the printer. This setting contains the
• Tray 1
• Tray 2
• MP Feeder, if installed
To observe the paper path, open the upper rear door during the feed test.
Note: The upper front door cannot be opened during the feed test.
The feed test can be performed by using media from any of the installed input sources. All pages used during
this test drop into the default output bin. For each installed input source, press to select Single, or press
and to select Continuous. The Single test feeds one sheet of media to the default output bin. The
Continuous test feeds media to the default output bin until is pressed. The operator panel displays
[Select Input Tray] Feeding... while either of these tests perform.
Sensor Test
The Sensor Test verifies that the Tray 1, Tray 2, and MP Feeder (if installed) sensors are working correctly. Press
to select this test from the INPUT TRAY TESTS menu. [Select Input Tray...] Tray Present will
display on the operator panel.
Diagnostic aids 3-11
Output bin tests
The Output bin tests setting is used to test the printer’s output bins and its sensors.
Feed Tests
This test verifies that the media from the printer’s default input source feeds to the specific output bin. Press
to select Single, or press and to select Continuous. The Single test feeds one sheet of media to
the default output bin. No buttons are active during this test. The Continuous test feeds media to the default
output bin until is pressed. The indicator light blinks green, and the operator panel displays [Select
Output Bin] Feeding... while either of these tests perform.
Sensor Test
This test verifies that the selected output bin’s sensors are working correctly. The following sensors are available
in each output bin:
Output bin Full sensor Near full sensor Passthru 1 Passthru 2 Level sensor*
sensor sensor
Standard bin ✔ x x x x
-bin Mailbox x x ✔ ✔ ✔
*This sensor will register the following levels: “empty,” “normal,” “near full,” and “full.
Press to select this test from the Output bin tests menu, and then press again to select the desired
output bin. Closed will display on the operator panel if the sensor is closed. Open will display on the operator
panel if the sensor is open. If the wrong message is displayed, then the sensor is malfunctioning. To exit the
Sensor Test, press or .
Base Sensor Test (B. Sensor Test)
The Base Sensor Test verifies the correct functioning of the following sensors:
• Toner level open
• Input open
• Exit open
• Narrow media open
• Front door open
This test toggles each of these sensors. If a sensor does not toggle, then the sensor is malfunctioning. To exit
the Base Sensor Test, press or .
3-12 Service Manual
Printer Setup
Printer Setup displays the following selections:

• Defaults (U.S.*, Non-U.S.)
• Printed Page Count
• Perm Page Count
• Serial Number
• Engine Setting (1 through 4)
• Model Name
• Configuration ID
• Edge to Edge
• Par S Strobe Adj (displayed only if the printer has a standard parallel port)
Defaults
The value of this setting determines whether the printer uses the U.S. or Non-U.S. factory default value for the
settings listed below:
Device Setting U.S. value Non-U.S. value

Paper sizes Letter A4
Envelope size 10 DL Envelope
PCL Symbol Set PC-8 PC-850
PPDS Code Page 437 850
Universal Units of Measure Inches Millimeters
If the value of a setting is changed, then Submitting Changes... displays. Press to exit the Defaults
setting and return to the Printer Setup menu.
Printed Page Count (Page Count)
The value of this setting gauges the amount of usage on the printer. The Page Count setting’s value will equal
the values of the Picked Sides meter. After all print tests have been completed, the value will reset to “0.”
Note: The value of this setting cannot be changed manually.

Press to exit the Page Count setting and return to the Printer Setup menu.
Permanent Page Count (Perm Page Count)

The value of this setting indicates the total number of pages that have been printed. After all print tests have
been completed, the value will reset to “0.”
Note: The Permanent Page Count’s value cannot be reset.

Press to exit the Permanent Page Count and return to the Printer Setup menu.
Serial Number
The serial number can only be viewed and cannot be changed.
To view the serial number:
1. Select Serial number from PRINTER SETUP.
2. Press Return to return to PRINTER SETUP.

Service Tag (only on some printers)
The service tag number can only be viewed and cannot be changed.
1. Select Service Tag from the PRINTER SETUP menu.

2. Press Back to return to PRINTER SETUP.
Engine Setting 1 through 4

Warning: Do not change these settings unless requested to do so by your next level of support.
Model Name
The serial number can only be viewed and cannot be changed.
Configuration ID
The configuration ID is used to communicate characteristics of certain areas of the printer that cannot be
determined by hardware sensors. The configuration ID was originally set when the printer was manufactured
and is located on the printer label.
Edge to Edge
When Edge to Edge is set to On, text and graphics are printed with all margins set to the physical edges of the
page. This feature does not work in PPDS emulation.
Par S Strobe Adj (parallel strobe adjustment)

This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data
is available on the parallel port. Incrementing this value by one means the strobe is sampled 50 nanoseconds
longer. The range of values are between -4 and +6, in increments of one. A value of zero indicates no change is
made from the factory setting.
3-14 Service Manual
EP Setup
EP Setup displays the following selections:

• EP Defaults
• Fuser Temperature (Fuser Temp)
• Fuser Page Count
• Warm up Time
• Transfer
• Print Contrast
• Charge Roll
• Gap Adjust
• Automatic Darkness Adjustment (Auto Dark Adj)
EP Defaults
Restores all EP settings to factory default values. Selections are Restore and Do Not Restore.
Fuser Temperature (Fuser Temp)

Changing this setting can reduce media curl or melting of some letterhead images. Selections are Normal
(default), Lower, and Lowest.
Transfer
The transfer can be adjusted to Low, Medium , or High. The default setting is Medium.
Print Contrast
The print contrast can be adjusted to Low, Medium , or High . The default setting is Medium.
Charge Roll
The charge roll can be adjusted to Low, Medium , or High. The default setting is Medium.
Gap Adjust
Adjusts the minimum gap between sheets during printing. This setting reduces speed (pages per minute), but
can be used to reduce curl of printed media and improve stacking in the output bin.
The range is 0 (default) to 255. Adjusting by one results in 9 mm of increased gap.
Automatic Darkness Adjustment (Auto Dark Adj)

This setting attempts to optimize the amount of toner u sed when printing with a specific operating point. Each
time this setting executes, the printer performs the following:
• Calibrates its toner density sensor

• Measures the reflectivity of its bare drum
•• Prints patches on the drum and measures the drum’s reflectivity through the patches
Cleans the transfer roll
• Calculates reflectivity ratios and operating points in order to attain each operating point’s
darkness target
• Modifies the EP mechanism as necessary to a djust toner darkness
No messages are displayed on the operator panel to give any indication that this test is running. When
deactivated, the printer disables.
Reports
This setting prints the Diagnostic menu settings page. Press to print the menu settings page.
Event log
Display Log
Selecting EVENT LOG provides a history of printer errors. The most recent error displays in position 1, and the
oldest error displays in position 10 (if 10 errors have occurred). If an error occurs after the log is full, then the
oldest error is discarded. Identical errors in consecutive positions in the log are entered. All 2 xx and 9xx error
messages are stored in the event log as well as the photoconductor kit and maintenance counter resets and
NVRAM resets initiated by the Factory Defaults setting in the UTILITIES menu.
To view the display log:
1. Select Display Log from the EVENT LOG menu.

The error log is displayed one error per display screen. For example:
Event 1/6
936 Svc Error
This error is the first of six errors (it is also the latest error). This error was a 936 service error. To see the
second service error, press . Pressing will display the sixth error as shown:
Event 6/6
202.01 Paper Jam
2. Press Back once to exit the Display log, or press twice to exit the EVENT LOG.
3-16 Service Manual
Print Log
Additional diagnostic information is available when you print the error log. Some of the additional information
includes:
• Detailed printer information, including model and serial number

• Time and date stamps
• Page counts for each error
The printed error log can be faxed to Dell or your next level of support for verification or diagnosis. This report
can also be printed from the Configuration Menu. Because you can clear error logs, the contents of this log
may not match the contents when you view the error log.
To print the error log:
1. Press to enter Print Log from the EVENT LOG menu.

2. Press Back to exit the EVENT LOG menu.
Clear Log
1. Select Clear Log from the Error Log menu.
Clear Log
=Yes
2. Select No to exit without clearing the log. Press Yes to confirm. The log is immediately erased, and the
display indicates No Events Logged.
3. Press Return to exit the Clear Log menu after clearing the log.
Exit Diagnostics
Selecting EXIT DIAGNOSTICS exits the Diagnostics menu, and Resetting the Printer displays. The
printer performs a POR, and the printer returns to normal mode.
Printhead assembly electronic adjustment

Note: Before aligning the printhead electronically, first align the printhead mechanically, if needed. See
“Printhead assembly mechanical adjustment” on page 3-19.
1. Enter the Diagnostics menu. See “Entering Diagnostics menu” on page 3-6.
2. Press to enter the Registration menu.
3. Press to print the Quick test page.
Quick Test page

(sample only; use actual sheet)
4. In the Registration menu, select the right margin setting.

5. To determine the margin setting, choose the value that is closest to the darkest bar on the center graph of
the margin page. Add that value to the current right margin setting printed on the left hand side of the
margin page. (The right margin setting will also appear on the operator panel display.) For example, if the
right margin setting on the page is -2, and the number that is closest to the darkest line on the graph is 3
(-2+3), then the right margin setting will be equal to +1.
6. Press or to the desired setting, and press .
7. Print the Quick Test page again and check that the darkest line in the center graph is equal to zero. If it is,
then check to see if the left, top, and bottom margins are detected. If it is not, then repeat step 5.
Note: The alignment of the left margin positions the black plane to the right or left. The alignment of the right
margin does not alter the margins and should only be used to a djust the printhead.
3-18 Service Manual
Printhead assembly mechanical adjustment

A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations
of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead.
Note: Skew is caused by a sheet being fed through the printer while misaligned. The entire image is rotated
relative to the sheet edges. However, a mechanically misaligned printhead causes the horizontal lines to appear
skewed, while the vertical lines remain parallel to the vertical edges.There are no adjustments for skew. Check
the pick roll (paper pick assembly) for wear, the paper path for obstructions, the fuser for proper setting, and the
tray paper guides for fit to the media.
Paper feed Printhead

skew misalignment
To adjust the printhead:

1. Enter the Diagnostics Menu. See “Entering Diagnostics menu” on page 3-6.
2. Select PRINT TESTS.
3. Select Tray 1.
4. Select Single.
5. Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of
the fold. See photo below.
6. Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge.
7. If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead
clockwise relative to the printer, and recheck. (See the left side of the figure below.) If the grid lines of the
left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.
(See the right side of the figure below.)
8. After obtaining a properly adjusted image on the paper, tighten all three screws.
Note: The printhead must be aligned electronically. See “Printhead assembly electronic adjustment” on
page 3-18.
3-20 Service Manual
4. Repair information
Warning: Read the following before handling electronic parts.
Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as
turning off power before removing logic cards:
• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until the
part is ready to be installed into the printer.
• Make the least-possible body movements to prevent an increase of static electricity from
clothing fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist b and to the system ground point. This
discharges any static electricity in your body to the printer.
• Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If a
pluggable module is being removed, then use the correct tool.
• Do not place the ESD-sensitive part on the MFP cover or on a m etal table; if the ESD-
sensitive part needs to be put down for any reason, then first put it into its special bag.
• Machine covers and metal tables are electrical grounds. They increase the risk of damage,
because they make a discharge path from your body through the ESD-sensitive part . (Large
metal objects can be discharge paths without being grounded.)
• Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install
machine covers when the machine is not being worked on, and do not put un protected ESD-
sensitive parts on a table.
• If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
• Be extra careful in working with ESD-sensitive parts when cold-weather heating is used,
because low humidity increases static electricity.
Repair information 4-1
Removal procedures
Note:
• Remove the toner cartridge and media tray before removing other printer parts. The toner cartridge should
be protected from light while out of the printer.
• We recommend disconnecting all external cables from the printer to prevent damage during service.
• Unless otherwise stated, reinstall the parts in reverse order of removal.
• When reinstalling a part held with several screws, start all screws before final tightening.
• Remove the paper tray and print cartridge before proceeding with a removal.
4-2
ACM pick tire roller removal
1. Place the printer on its side.

Note: Be careful to not mar the finish of the printer.
2. Open the duplex jam door just far enough to pull out the ACM pick tires.
Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then
it can become disengaged and interfere with the paper tray. The tray may go in but will not come
out, and will render the printer as non-serviceable.
3. After the ACM pick tires have been pulled out, close the duplex door.
4. Remove the ACM pick tire roller (A).

Note:
• If the left hub is gray, then disconnect the old right and left tire/hub assemblies from the ACM, and replace
with the new right and left tire/hub assemblies.
• If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new
tires. Do not attempt to remove the hubs.
4-4
Bezel removal
1. Open the front access door.

2. Flex the top of the bezel, and disconnect the latch (A) from the upper front cover.
3. Disconnect the bezel from the upper front cover.
4. Remove the bezel.
Controller board removal
CAUTION
This product contains

IS REPLACED BY ANa INCORRECT
lithium battery.TYPE.
THERE IS A RISK
Discard usedOF EXPLOSION
batteries IF THE
according BATTERY
to the battery
manufacturer’s instructions and local regulations.
Warning:
• Always touch a ground before touching the board.
• Handle the board carefully by the edges.
• Never replace the operator panel and controller board without a successful POR in between.
• Never replace the operator panel and the controller board at the same time. Each card contains the printer
settings. When either of these cards is new, it obtains its settings from the other card. Critical factory
settings are lost when both cards are new and are replaced at the same time.
1. Remove the right side cover. See “Right side cover assembly removal” on page 3-58.
2. Remove the three screws (A) from the USB port.
Note: The E460dw printer has a wireless antenna and does not have a parallel port.
4-6
3. Disconnect all of the cables from the controller board.

Note: A drip guard (B) has been added below the controller board. The drip guard may need to be removed to
access to the controller board.
B
4. Remove the five screws (C) from the controller board.
C
5. Lift the controller board, and remove.
Note: When installing the controller board, place the USB por t and parallel port screws first, and then place the
other controller board screws.
Cover open sensor
2. Disconnect the cable (A) from the controller board.
3. Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor.
B A
4. Remove the cover open sensor.
4-8
Door mount removal
1. Open the front cover.

2. Remove the lower front cover. See “Lower front cover removal” on page 3-26.
3. Remove the left side cover. See “Left side cover removal” on page 3-24
5. Disconnect the operator panel cable (A).
6. Remove the cable through the opening.

7. Remove the three screws (B) from the right side of the printer.
8. Disconnect the fuser link (C).
C
9. Remove the three screws (D) from the left side of the printer.
10. Remove the door mounts.
4-10
Duplex removal
2. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 3-28.
3. Remove the three screws (A) from the shield.
A
4. Remove the four screws (B) from the duplex.
5. Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer.
6. Remove the duplex.
4-12
Duplex/main motor gear drive interface removal

2. Remove the duplex. See “Duplex removal” on page 3-11.
3. Remove the main motor gear drive. See “Main motor gear drive removal” on page 3-31.
4. Remove the e-clip (A) from the gear.
5. Remove the gear (B) and gear shaft (C).
6. Remove the screw (D) from the gear (E).
7. Remove the plastic bushing (F).
4-14
8. Use a screwdriver to pop the retainer clip (G) loose from the gear.
9. Remove the gear (H).
Fan removal
2. Disconnect the cable (A) from the controller board, and remove the two screws (B) holding the fan to the
right side frame.
B A B
3. Remove the fan.
4-16
Front access door removal
1. Remove the operator panel. See “Operator panel removal” on page 3-51.
2. Remove the left side cover. See “Left side cover removal” on page 3-24.
3. Remove the upper front guide assembly. See “Upper front guide assembly removal” on page 3-64,
steps 1-3.
Close the front access door.
4.
5. While closing the MPF cover, pull up on the MPF by the steel shaft until the MPF lifts from its hinges.
6. Disconnect the MPF from the lower front cover.
7. Disconnect the fuser link (A) from the front access door.
4-18
8. Disconnect the front access door cable (B), and pull it through the opening to clear the side frame.
B
9. Disconnect the front access door from its hinges, and remove.
Installation note:
a.
b.
Install a new front access door at its hinges.
Push the cable (C) through the side frame and into the controller board area.
c. Connect the fuser link.
d. Remove the two screws (D).
e. Slide the latch to the left to free it, and then rest it on the door. Keep the spring in place.
f. Remove the two screws (E), and lift off the cable cover.
g. Connect the operator panel to the cable, and pull the cable through the front access door until the
operator panel can be held lightly with the four screws (F).
Note: Do not over pull the cable.
h. Reinstall the cable cover and latch, assuring that the tab (G) is in place.
i. Pull all the excess cable through the frame opening at the hinge and into the controller board area.
j. Connect the cable to the controller board and loop it so that the closing and opening of the front
access door does not cause bending.
k. Finish tightening the screws (F), and reinstall the remaining parts.
G D C E
F F
4-20
Fuser removal
1. Remove the rear exit guide. See “Rear exit guide assembly with sensor and reversing solenoid
2. Remove the two screws (A).
3. Partially pull the fuser forward for better access.
4. Push in on the cable connector cover (B), and remove.
5. Disconnect the AC cable (C).
C B
6. Disconnect the thermistor cable (D).
4-22
7. Disconnect the exit sensor cable (E) from the controller board.
8. Remove the fuser.

Note:
• Be careful to not damage the gears during the fuser installation.
• Be sure to reinstall the AC cable during the fuser installation.
Left side cover removal
Note:
• Leave the front door closed when removing the left side cover.
• Make sure that the fuser cables are out of the way when removing the left side cover.
1. Remove the paper tray.
2. Remove the screw (A) from the rear left side of the printer.
A
3. Remove the screw (B), and press the two latches (C) on the bottom of the left side cover.
B C
4-24
4. Swing the cover open, and lift to remove the left side cover.
Lower front cover removal
1. Open the lower front cover.

2. Disconnect the MPF pins (A) from the right and left sides of the lower front cover.
Note: The picture below shows the E260d, E260dn printer. The lower front cover removal is the same for all
models.
A
3. Flex the lower front cover, and disconnect it first from its right hinge and then from its left hinge.
Note: An alternative to step 3 is to remove the front access door, and remove the three screws from the right
door mount. See “Front access door removal” on page 3-17 and “Door mount removal” on page 3-9.
4-26
Installation note: Use a flathead screw driver to press in on the doo r mount (B) while pulling on the front access
door to connect the cover to the hinge (C).
C B
LVPS/HVPS removal
1. Remove the rear door cover. See “Rear door and rear cover removal” on page 3-54.
3. Place the printer on its top with the rear facing you.
4. Remove the two screws (A) from the right rear foot assembly.
A
5. Disconnect the fuser power cable (B).
4-28
6. Remove the four screws (C) from the LVPS/HVPS shield.
C
7. Lift the LVPS/HVPS, and disconnect the three cables (D).
Note: Squeeze the clip to remove the cables from their connectors (E).
E
8. Disconnect the transfer roll cable (F).
F
9. Lift and remove the LVPS/HVPS.
4-30
Main motor gear drive removal
2. Disconnect the fuser link (A) from the front access door.
A
3. Place the printer on its right side.
4. Remove the four screws (B) from the main motor gear drive.
5. Lift the gear drive, and disconnect the main motor gear drive cable (C).
6. Remove the main motor gear drive.
4-32
Manual feed clutch removal
2. Open the front access door, and disconnect the fuser link (A).
A
4. Remove the four screws (B) from the main motor gear drive.
B
5. Rotate the main motor gear drive enough to access the manual feed solenoid.
6. Use a screwdriver to remove the e-clip (C) from the manual feed clutch.
Note: The picture below shows the E260d, E260dn printer. The manual feed clutch removal is the same for all
models.
7. Remove the manual feed clutch (D).
4-34
Manual feed solenoid removal
1. Remove the right side cover. See “Left side cover removal” on page 3-24.
3. Open the front access door, and place the printer on its right side.
4. Remove the two screws (A).
Note: The picture below shows the E260d, E260dn printer. The manual feed solenoid removal is the same for
all models.
5. Remove the three screws (B) from the left door mount.
B
6. Lift the left door mount (C) away from the side frame, and unroute the cable (D) with a spring hook.
7. Reinstall the left door mount, and place the printer on it’s top.
8. Disconnect the cable (D) from J25 on the controller board, and remove the manual feed solenoid.
Installation note:
Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E).
D E C
4-36
Media ACM ASM feeder removal
5.
6. Remove the media feed clutch. See “Media feed clutch with cable removal.” on page
Use a screwdriver to pop the shaft retainer tab (A) loose from the ACM feed shaft. 3-40.
7. Use a small pair of pliers to remove the shaft retainer tab.
8. Use a screwdriver to pop the inner shaft lock (B) loose.
9. Remove the inner shaft lock (C).
4-38
10. Pull out the auto compensator shaft, and remove the spring (D).
11. Remove the auto compensator shaft.

12. Disconnect the spring (E) from the cylinder.
13. Remove the media ACM ASM feeder.
Media feed clutch with cable removal.
3. Disconnect the media feed clutch cable (A) from the controller board.
4. Unroute the cable from the bottom of the printer.
4-40
5. Remove the e-clip (B).
6. Remove the media feed clutch with cable (C).
Media manual input sensor removal
2. Place the machine on its top.
3. Disconnect the sensor cable (A) from J23 (MPFS) on the controller board.
A
4. Remove the screw (B) holding the sensor.
B
5. Free the cable from its retainers, and pull it through the opening toward the sensor mount.
4-42
Re-installation note:
• Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from
the controller board side. Extend the hook until the sensor connector can be hooked.
• Hook the spring hook (D) to the connector (E), and pull it through the opening.
C D E
• Place the sensor into position, and reconnect the cable on the controller board.
• Using the spring hook, be sure to reroute the cable through the three retainers (F) between the sensor and
side frame.
F
Note: If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path.
Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray
will become lodged and the printer will need to be replaced.
4-44
Multipurpose feeder (MPF) removal

2. Remove the four screws (A) from the upper front guide.
A
3. Remove the upper front guide.
4. Remove the two screws (B).
5. Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges.
6. Disconnect the MPF from the lower front cover.
4-46
7. Open the front access door, and remove the lower paper guide.
Multipurpose feeder (MPF) feed clutch removal
3. Disconnect the cable (A) from the controller board.

Note: Be careful to not damage any cables or mar the finish of the printer.
4-48
5. Remove the three screws (B) from the left side of the printer.
6. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D).
7. Lift and remove the multipurpose feeder (MPF) feed clutch.
Nameplate removal

2. Remove the three screws (A).
Note: The picture below shows the E260d, E260dn printer. The nameplate removal is the same for all models.
3. Remove the nameplate.
4-50
Operator panel removal
1. Remove the nameplate. See “Nameplate removal” on page 3-50.

2. Remove the bezel. See “Bezel removal” on page 3-5.
3. Remove the four screws (A) from the display plate.
4. Lift the operator panel cover, and disconnect the operator panel cable (B).
B
5. Remove the operator panel.
Paper input and duplex sensor assembly removal
3. Remove the two screws (A) from the sensors.
A
4. Disconnect the sensor cable (B) from the controller board.
B
5. Remove the paper input and duplex sensor assembly.
4-52
Printhead removal
1. Remove the top cover. See “Top cover assembly removal” on page 3-61.
2. Remove the right side cover. See “Right side cover assembly removal” on page 4-58
3. Disconnect the two cables (A), and unroute them back through the frame toward the printhead.
4. Remove the three screws (B).

Note: Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead
relative to the location of the old printhead. See “Printhead assembly mechanical adjustment” on page 3-19.
5. Remove the printhead.
Rear door and rear cover removal
1. Open the rear door.

2. Pull the rear door up at an angle, disconnect the door from the notch (A), and remove.
A
3. Remove the two screws (B) from the top of the rear cover.
4-54
4. Tilt the rear cover, and remove.
Rear exit guide assembly with sensor and reversing solenoid removal
1. Remove the top cover. See “Top cover assembly removal” on page 3-61.
2. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 3-54.
3. Disconnect the narrow media sensor cable and the reversing solenoid cable (A).
4. Remove the six screws (B) from the rear exit guide assembly.
B B B
4-56
5. Remove the solenoid cable (C) through the opening.
6. Remove the narrow media sensor cable (D) through the opening.
7. Remove the rear exit guide assembly.

Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation.
Right side cover assembly removal
Note: Leave the front cover closed when removing the right side cover assembly.
1. Remove the one screw (A) from behind the paper tray.
A
2. Remove the screw (B) from the bottom right side of the printer.
4-58
3. Press the latches (C).
C
4. Rotate the right side cover assembly out, and remove.
Toner level sensor removal

3. Disconnect the toner level sensor cable (A) from the controller board.
4. Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder.
B A
5. Remove the toner level sensor through the inside of the printer.
Note: The toner level sensor must be installed properly, or the printer will not function.
4-60
Top cover assembly removal

4. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 3-54.
5. Remove the two screws (A) from the left side of the printer.
6. Remove the two screws (B) from the right side of the printer.
7. Lift the top cover, and remove.
Note:
• Be sure to lift the top cover assembly from the front to remove.
• During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper
jams.
4-62
Transfer roll removal
Note: A flashlight may be useful to remove the transfer roll.

2. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when
the holder is unlatched.
3. At the left side of the transfer roll, squeeze the holder arms with the right hand while lifting with the left
hand. Stop when the left holder is unlatched.
4. With a hand at each end, lift the transfer roll out.
Note: Do not try removing the spring on the left; it is not removeable but can be dislodged. The spring included
with the FRU
on posts is to bebe
that cannot used only
seen. If ifthe
theold
oldsprings
right-side
are spring
moved,isthen
damaged or base
feel the lost. Both
of thesprings
springsmust be positioned
to assure that they
are on the posts. The top of the springs must be captured in the bearings of the transfer roll.
Upper front guide assembly removal

2. Remove the four screws (A) from the upper front guide.
A
3. Remove the upper front guide.
4-64
Wear strip (tray 1 and 250-sheet tray 2) removal
1. Hold the tray with the bottom up.

2. Use a spring hook to disconnect the strip from the top of the tray.
3. Remove the strip from inside the tray.
Wear strip (550-sheet tray 2) removal
1. Use a spring hook to disconnect the strip from the top of the tray.
2. Life the strip, and remove.

Note: When replacing the strip (for all trays):
• Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps
into place.
• Turn the tray over to view the bottom of the strip. Using the spring hook, check to make sure that the
end of the strip is fastened tightly.
• Be sure that the drafted edge of the strip is installed toward the bottom of the tray.
4-66
5. Locations and connections
Locations
Front view
Front door
release
button Operator
panel
Paper
stop
Front
door
Standard
output
ulti-purpose bin
feeder door
System
board
door
Standard 250-sheet tray (Tray 1)
Rear view
Rear
door
Ethernet Locking
port device
USB Printer power

port cord socket Power
switch
Locations and connections 5-1
Dell 3330dn controller board
5-2 Service Manual
E460dw controller board
Dell 2350d/dn, 3330dn controller board connector pin values
Note: See the wiring diagram at back of boo k.
These values were measured with all connections made (plugged) or with only one connector at a time
unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values
below may not match.
Connector Pin # Value Value Comments

cable plugged cable unplugged
(if different)
J2 1, 2, 3, 4 0 V dc Wireless card (E460 dw only).

5 5 V dc Not applicable to Dell 2350d/dn, 3330dn.
6 3.3 V dc
J4 1 Ground Cartridge
(The front access door must be closed.)
2 1.7 V dc
3, 4 3.3 V dc
J5 1, 3, 5, 6 3.3 V dc Operator panel
2 5.0 V dc
4, 7 Ground
J100 1 > 0 V dc 5 V dc Printhead
2, 3 5 V dc
4, 5, 6, 7 Ground
J7 1 5 V dc (door closed) Open door sensor
0 V dc (door open)
2 5 V dc
3 Ground
J8 1, 10 5 V dc LSU
9 2.9 V dc
J9 1 24 V dc 0 V dc Cooling fan
2 24 V dc
J10 1 24 V dc 24 V dc Duplex solenoid
2 24 V dc 0 V dc
J11 1 5 V dc Narrow media sensor
2 5 V dc 5 V dc
3 Ground
J12 1 5 V dc Thermistor
2 Ground
J13 1 0.6 V dc Toner level sensor
2 Ground
3 0 V dc
J14 1 > 0 V dc 5 V dc Fuser exit sensor
2 5 V dc
3 Ground
5-4 Service Manual
Connector Pin # Value Value Comments

cable plugged cable unplugged
(if different)
J17 1, 4 0.1 V dc 5 V dc Main gear drive motor

2, 3, 6 5 V dc
5 Ground
7, 8, 9 24 V dc
J19 USB port
J21 Parallel port
J23 1 1.1 V dc 5 V dc Manual feed sensor
2 5 V dc
3 Ground
J24 1 24 V dc MPF clutch
2 24 V dc 0 V dc
J25 1 24 V dc Manual feed solenoid

2 24 V dc 0 V dc
J26 1 24 V dc Media feed clutch
2 24 V dc 0 V dc
J27 1, 4 1.1 V dc 5 V dc Input and duplex sensor
2, 5 5 V dc
3, 6 Ground
J28 1, 4 3.3 V dc Tray 2
2 24 V dc
6 Ground
J501 1 5 V dc Toner patch (density) sensor

3 1 V dc 0 V dc
4 Ground
5 5 V dc 0V dc
J502 1, 3, 5, 7, 11, 5V dc LVPS/HVPS
13, 15
4 5 V dc
6 24 V dc
17, 19 24 V dc
Other 0 V dc
5-6 Service Manual
6. Preventive maintenance
This chapter describes procedures for printer preventive maintenance. Follow these recommendations to help
prevent problems and maintain optimum performance.
Safety inspection guide

The purpose of this inspection guide is to aid you in identifying unsafe conditions.
If any unsafe conditions exist, then find out how seri ous the hazard could be and if you can continue before you
correct the hazard.
Check the following items:
• Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
• Possible safety exposure from any non-Dell attachments.
Lubrication specifications
FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as
needed, not on a scheduled basis. Use of lubricants other than those specified can cause premature failure.
Some unauthorized lubricants may chemically attack parts. Use P/N 99A0394 (Nyogel 744) to lubricate
appropriate areas. Lubricate gears that were lubricated in the original part.
Maintenance kits
Maintenance kits include:
• Fuser (P/N 40X5344, 40X5345, or 40X5346)

• Tray 1 ACM feed tires (P/N 40X5451)
• Transfer roll (P/N 40X5364)
Maintenance kits
Description Part number
Low voltage (110 V) maintenance kit 40X5400

High voltage (220 V) maintenance kit 40X5401
100 V maintenance kit 40X5402
Preventive maintenance 6-1
6-2 Service Manual
7. Parts Catalog (Dell 3330dn)
How to use this parts catalog
The following legend is used in the parts catalog:
Asm- Part Units/ Units/

Description
Index number mach FRU
• Asm-index: identifies the assembly and the item i n the diagram. For example, 3-1 indicates
assembly 3 and the item number 1.
• Part number : identifies the unique number that identifies this FRU.
• Units/mach: refers to the number of units actually used in the machine or product.
• Units/FRU: refers to the number of units packaged together and identified by the part number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not
pictured in the illustration.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts
•
packet.
Model information used in the parts catalog.
Parts Catalog (Dell 3330dn) 7-1
Assembly 1: Covers
13
12
3
11
10
7-2 Service Manual
Assembly 1: Covers
Description
1-1 40X5373 1 1 Top cover assembly
2 40X5377 1 1 Rear upper and lower cover assembly
3 40X5375 1 1 Right side cover
4 40X5398 1 1 Optional 250-sheet tray
4 40X5399 1 1 Optional 550-sheet tray
5 40X5394 1 1 250-sheet (Tray 2) assembly
5 40X5395 1 1 550-sheet (Tray 2) assembly
6 40X2855 1 4 Tray 2 wear strips (550-sheet tray only)
7 40X5382 1 6 Wear strips (250-sheet trays, optional and primary)
8 40X5381 1 1 Primary tray
9 40X5379 1 1 Front door cover
10 40X5359 1 1 Nameplate cover
11 40X5378 1 1 Front access door assembly
12 40X5374 1 1 Left side cover
13 40X5357 1 1 LCD bezel cover, Dell 3330dn
Assembly 2: Electronics
2
15
14 4
5
13
12
6
11
7
8
9
10
7-4 Service Manual
Assembly 2: Electronics
Description
2-1 40X5356 1 LCD operator panel assembly, Dell 3330dn/E460dw
2 40X5344 1 Fuser assembly, 115 V

3 40X5365 1 1 Duplex and media sensor assembly
4 40X5360 1 1 Access door open sensor assembly
5 40X5392 1 1 Cooling fan (screws included)
6 40X5385 1 1 Toner low sensor
7 40X5036 1 1 Wireless card, E460dw (Not applicable to Dell 3330dn)
8 40X5350 1 1 Controller board, Dell 3330dn
8 40X5351 1 1 Controller board, E460dw
9 40X5320 1 1 Antenna (11 inch cable)
10 40X5361 1 LVPS/HVPS card assembly, 110 V/100 V
10 40X5362 1 LVPS/HVPS card assembly, 220 V
11 40X5366 1 1 Manual input sensor assembly
12 40X5369 1 1 Manual feed solenoid
13 40X5371 1 1 MPF feed clutch
14 40X5370 1 1 Media feed (ACM) clutch
15 40X5387 1 LSU, Dell 3330dn/E460dw (printhead)
Assembly 3: Frame
12
2
11
10
8 9
See instruction
6
sheet in the FRU.
7-6 Service Manual
Assembly 3: Frame
Description
3–1 40X5364 1 Transfer roll, bearings, gear, spring (CBM)
2 40X5372 1 Media exit guide assembly (redrive)
3 40X5397 1 1 Front mounts

4 40X5396 N/A Screws, miscellaneous
4 TP2NCX3X6PF-Ni
4 TP2C-4.0+8PF-Ni
4 M3.0*0.5+6PF-Ni
2 M3.0*0.5+4PF-Ni
2 M3.5*0.6+6P-Ni
5 40X5380 1 1 Complete duplex assembly
6 40X5453 1 1 Media (ACM) drive assembly
7 40X5451 2 2 Paper feed, ACM tires
7 40X5440 1 2 Tray 2 paper feed tires
8 40X5358 1 1 MPF tray assembly
9 40X5383 1 1 Upper front frame assembly
10 40X5368 1 1 Manual feed clutch CBM
11 40X5367 1 1 Main drive gearbox (in motor)
12 40X5363 1 1 Duplex gear drive CBM
NS 40X5400 1 1 110 V maintenance kit
Note: Kit contains the following:
Fuser (40X5344, 40X5345, or 40X2802)
Tray 1 ACM feed tires (40X5451)
Transfer roll CBM (40X5364)
NS 7470094 1 Field relocation package assembly
Assembly 4: Options

Description
NS 40X5972 1 1 Japanese font card assembly
NS 40X5970 1 1 Simplified Chinese font card assembly

NS 40X5971 1 1 Traditional Chinese font card assembly
NS 40X5969 1 1 Korean font card assembly
NS 40X5952 1 1 Print cryption card assembly
NS 40X5951 1 1 Korean KS/KSSM/KSP
NS 40X5940 1 1 Bar code and forms
NS 40X5937 1 1 128MB DIMM
NS 40X5938 1 1 256MB DIMM
NS 40X5939 1 1 512MB DIMM
NS 40X5704 1 1 256MB flash
NS 40X1367 1 1 Parallel cable, packaged (3 m) (Dell 3330dn only)
NS 40X1368 1 1 USB cable, packaged (2 m)
7-8 Service Manual
Assembly 5: Power cords

Description
NS 40X0297 1 Power cord, 1.8M (straight)—USA, Canada
NS 40X0278 1 Power cord, 6 foot (straight)—Europe and others

NS 40X0288 1 Power cord, 8 foot (straight)—Argentina
NS 40X0286 1 Power cord, 8 foot (straight)—United Kingdom
NS 40X0275 1 Power cord, 6 foot (straight)—Israel
NS 40X0274 1 Power cord, 6 foot (straight)—Switzerland
NS 40X0276 1 Power cord, 6 foot (straight)—South Africa
NS 40X0287 1 Power cord, 6 foot (straight)—Italy
NS 40X0279 1 Power cord, 6 foot (straight)—Denmark
NS 40X0277 1 Power cord, 6 foot (straight)—Brazil
NS 40X0282 1 Power cord, 1.8M (straight)—PRC
NS 40X0270 1 Power cord, 2.5M (straight)—Japan
NS 40X0280 1 Power cord, 1.8M (straight)—Korea

NS 40X0281 1 Power cord, 1.8M (straight)—Taiwan
NS 40X0296 1 Power cord, 1.8M (straight)—Australia
7-10 Service Manual
Index
A E
abbreviations 1-9 Edge to Edge 3-14
acronyms 1-9 EP Defaults 3-15
error log
B clear log (diagnostics mode) 3-17
buttons display log (diagnostics mode) 3-16
accessing service menus 3-1 Print Log 3-17
error messages
C
service error codes 2-13
Charge Roll, diagnostics mode 3-15 user attendance messages 2-5
compatibility 1-4 ESD-sensitive parts 4-1
configuration ID 3-14
configuration menu F
accessing 3-1, 3-2 fan
available menus 3-2 parts catalog 7-5
Demo Mode 3-4 service check 2-22
Energy Conserve 3-5 frame, parts catalog 7-6
Factory Defaults 3-4 fuser
Panel Menus 3-4 parts catalog 7-5
PPDS Emulation 3-4 service check 2-24
control panel 1-2 Fuser Temp 3-15
controller card
service check 2-21 G
Gap Adjust 3-15
D
defaults H
factory defaults 3-4 handling ESD-sensitive parts 4-1
diagnostics mode 3-6 History
accessing 3-1 see error log 3-17
available tests 3-6
L
diagnostics mode— lithium battery v-xv, 4-6
EP Setup
Charge Roll 3-15 locations
EP Defaults 3-15 front views 5-1
Fuser Temp 3-15 rear views 5-1
Gap Adjust 3-15 lubrication specifications 6-1
Print Contrast 3-15 LVPS/HVPS
Transfer 3-15 parts catalog 7-5
Event Log service check 2-24
Clear Log 3-17
M
Display Log 3-16
Print Log 3-17 maintenance approach 1-1
Hardware Tests maintenance kits 6-1
DRAM Test 3-9 menus
accessing service menus 3-1
Printer Setup messages
Configuration ID 3-14
Edge to Edge 3-14 service error codes 2-13
Engine Settings 3-14 user attendance messages 2-5
Model Name 3-14 Model Name 3-14
Par S Strobe Adj 3-14 models
Registration 3-7 comparison 1-1
DRAM Test 3-9 diagrams 5-1
operator panels 1-2
trays available 1-5
Index I-1
N paper feed 2-26

navigation buttons 2-2 paper jam during POST 2-26
paper never picks 2-27
O paper picks but stops 2-26
operator panel paper picks sheets 2-27
LCD— 2-2 paper trees, curls 2-28
LED— parallel port 2-28
service check 2-26 print quality 2-29
LED black page 2-30
overview 1-2 blank page 2-29
heavy background 2-30
P image density 2-31
panel, control 1-2 light print 2-32
paper jams partial blank image 2-31
tips on preventing 1-7 poor fusing of image 2-31
parallel port service check 2-28 toner on back of page 2-32
parts catalog white or black lines 2-32
covers 7-2 printhead 2-36
electronics 7-4 transfer roll 2-36
frame 7-6 service error codes 2-13
options 7-8 special tools 1-8
power-on self test (POST) 2-1 specifications
symptoms 2-19 connectivity 1-4
Print Contrast 3-15 input trays 1-5
print media memory 1-3
preventing jams 1-7 operating systems 1-4
trays by model 1-5 photoconductor capacity 1-5
types and sizes 1-6 print media 1-6
print quality pages toner capacity 1-5
using 2-29 start 2-1
print quality problems strobe adjustment 3-14
print media 1-7 symptom tables 2-19
service check 2-29 POST 2-19
solving 2-33 printer 2-20
printer symptom table 2-20
printhead T
service check 2-36 tools 1-8
Top Margin 3-7
R Transfer 3-15
registration 3-7 transfer roll
removals parts catalog 7-7
covers service check 2-36
front access cover 4-6
procedures 4-2 U
user attendance messages 2-5
S
safety information v
safety inspection guide 6-1
service checks 2-21
controller card 2-21
cooling fan 2-22
cover interlock switch 2-22
dead machine 2-23
fuser 2-24
LVPS/HVPS 2-24
main motor 2-25
operator panel 2-26
I-2 Service Manual
Part number index (Dell 3330dn)
P/N Description Page
40X0270 Power cord, 1.77M (straight)—Japan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9

40X0274 Power cord, 6 foot—Switzerland - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0275 Power cord, 6 foot (straight)—Israel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0276 Power cord, 6 foot—South Africa - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0277 Power cord, 6 foot (straight)—Brazil - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0278 Power cord, 6 foot (straight)—Europe and others - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0279 Power cord, 6 foot (straight)—Denmark - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0280 Power cord, 1.77M (straight)—Korea - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0281 Power cord, 1.77M (straight)—Taiwan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0282 Power cord, 1.77M (straight)—PRC - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0286 Power cord, 6 foot—United Kingdom - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0287 Power cord, 6 foot (straight)—Italy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0288 Power cord, 6 foot—Argentina - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0296 Power cord, 1.8M (straight)—Australia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0297 Power cord, 1.77M (straight)—USA, Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X1367 Parallel cable, packaged (3 m) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1368 USB cable, packaged (2 m) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X2855 Tray 2 wear strips (550-sheet tray only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5036 Wireless card, E460dw - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5320 Antenna (11 inch cable) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5344 Fuser assembly, 115 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5350 Controller board, Dell 3330dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5351 Controller board, E460dw - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5356 LCD operator panel assembly, Dell 3330dn/E460dw - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5357 LCD bezel cover, Dell 3330dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X535 8 MPF tra y assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5359 Nam eplate c over - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5360 Access door open sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5361 LVPS/HVPS card assembly, 110 V/100 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5362 LVPS/HVPS card assembly, 220 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5363 Duplex gear drive CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5364 Transfer roll, bearings, gear, spring (CBM) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5365 Duplex and media sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5366 Manual input sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5367 Main drive gearbox (in motor) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5368 Manual feed clutch CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5369 Manual feed solenoid - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5370 Media feed (ACM) clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5371 MPF feed clut ch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5372 Media exit guide assembly (redrive) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X537 3 To p cove r asse mb ly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5374 Left side cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5375 Right side cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5377 Rear upper and lower cover assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5378 Front access door assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5379 Front door cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5380 Complete duplex assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5381 Primary tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5382 Wear strips (250-sheet trays, optional and primary) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5383 Upper front frame assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
Part number index (Dell 3330dn) I-3
4 0X53 85 Ton er lo w sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5

40X5387 LSU, E460dn/E460dw (printhead) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X5391 LLCD bezel cover, E460dw - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5392 Cooling fan (screws included) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
4 0X53 94 Tra y 2 assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5395 550-sheet (Tray 2) assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5396 S crews, m iscell aneous - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5397 Front mounts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5398 Optional 250-sheet tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5399 Optional 550-sheet tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X5400 110 V maintenance ki t - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5400 Low voltage (110 V) maintenance kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
40X5401 220 V maintenance ki t - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5401 High voltage (220 V) maintenance kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
40X5402 100 V maintenance ki t - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1 , 7-7
40X5440 Tray 2 paper feed tires - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5451 P aper feed, ACM tires - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5453 Media (ACM) drive assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X5704 256MB flash - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5937 128MB DIMM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5938 256MB DIMM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5939 512MB DIMM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
4 0X59 40 Bar code and form s - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5951 Korean KS/KS SM/KS P - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5952 Print cryption card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5969 Korean font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5970 Simplified Chinese font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5971 Traditional Chinese font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X5972 Japanese font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
7470094 Field relocation package assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
I-4 Service Manual
8. Parts Catalog (Dell 2350d/dn)
How to use this parts catalog

The following legend is used in the parts catalog:

Description
• Asm-index: Identifies the assembly and the item in the diagram. For example, 2-1 indicates assembly 2 and
item number 1.
• Part number : Identifies the unique number that identifies this FRU.
• Units/mach: Refers to the number of units actually used in the machine or product.
• Units/FRU: Refers to the number of units packaged together and identified by the par t number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the
illustration.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet.
Parts Catalog (Dell 2350d/dn) 8-1
Assembly 1: Covers
1
2
4
13
12
11
7
6
10
8-2 Service Manual
Assembly 1: Covers
Asm- Units/
Part number Units/mach Description
Index FRU
1-1 R716D 1 1 Top cover assembly
2 P657D 1 1 Rear door/cover assembly
3 T362D 1 1 Operator panel (text)

3 F453J 1 1 Operator panel (DBCS)
3 Y857J 1 1 Operator panel (non-US, icons only)
4 P651D 1 1 Legal media dust cover
5 P639D 1 1 Right side cover with ring
6 R719D 1 1 Memory door
7 R511D 1 1 550-sheet Tray 2 (without tray)
8 DP304 1 1 550-sheet Tray 2 (without drawer)
9 P646D 1 1 Main tray
10 N823D 1 1 Front MPF door
11 V8Y9J 1 1 Nameplate 2350d
11 HMX11 1 1 Nameplate 2350dn

12 H226J 1 1 Front access cover assembly
13 M729D 1 1 Left side cover with ring
Parts Catal og (Dell 2350d/dn) 8-3
Assembly 2: Electronics and frame
19
4 5
18
17
16
14
7
8
10
13
9
15
12
11
8-4 Service Manual
Assembly 2: Electronics and frame

Asm- Units/
Index FRU
2-1 T362D 1 1 Operator panel (text)
1 F453J 1 1 Operator panel (DBCS)
1 Y857J 1 1 Operator panel (non-US, icons only)

2 P329M 1 1 Exit guide with sensor redrive
3 N821D 1 1 110 V fuser assembly
3 R714D 1 1 220 V fuser assembly
3 C997J 1 1 100 V fuser assembly
4 M663M 1 1 Duplex/media input sensor assembly
5 H317J 1 1 Cooling fan
6 P649D 1 1 Toner level sensor
7 T375D 1 1 Access cover open sensor
8 N69G0 1 1 Controller board, 2350d
8 NH3TJ 1 1 Controller board, 2350dn
9 M733D 1 1 LVPS/HVPS 110/100 V card assembly

9 N826D 1 1 LVPS/HVPS 220 V card assembly
10 500VF 1 1 Duplex complete assembly
11 N845D 1 1 Tray 2 ACM pick tires
12 T376D 1 1 Main tray ACM pick tires
13 N828D 1 1 Transfer roll CBM
14 M664M 1 1 Manual input sensor assembly
15 R730D 1 1 MPF/paper guide
16 N382M 1 1 Manual feed clutch
17 N383M 1 1 Media feed ACM clutch
18 M6T57 1 1 Gear box assembly main drive with motor
19 H623T 1 1 Printhead assembly
NS H963K 1 1 128MB DIMM memory card
NS J793K 1 1 256MB DIMM memory card
Assembly 3: Exchange units
Asm- Units/
Index FRU
NS N40VH 1 1 Exchange unit 100 V base
NS 30G71 1 1 Exchange unit 100 V network

NS C6N5K 1 1 Exchange unit 220 V base
NS JW7NM 1 1 Exchange unit 220 V network
NS VJ088 1 1 Exchange unit Sanbao base
NS 77RY3 1 1 Exchange unit Sanbao network
NS 05H56 1 1 Exchange unit TAA/GSA 110 V network
NS CHD62 1 1 Exchange unit TAA/GSA 220 V network
NS TJ8CR 1 1 Exchange unit 110 V base
NS 1NP25 1 1 Exchange unit 110 V network
NS H7NN3 1 1 Printer, Service, 220 V, China, 2350d
NS N9YW3 1 1 Printer, Service, 220 V, China, 2350dn
8-6 Service Manual
Assembly 4: Power cords
Asm- Units/
Index FRU
NS 0C861 1 1 United Kingdom
NS J7512 1 1 PRC straight 1.8 m

NS 0D600 1 1 USA/Canada
NS 0C047 1 1 Australia
NS 0D254 1 1 Euro
NS 0D096 1 1 Japan (3 prong)
NS UD330 1 1 Japan (2 prong)
NS Y6355 1 1 Singapore/Malaysia
NS FF518 1 1 Switzerland 6 ft.
NS FF523 1 1 Danish 6 ft. straight
NS UJ372 1 1 Israel 6 ft. straight
NS GF366 1 1 South Africa 6 ft. straight
NS PF882 1 1 Italy 6 ft. straight
Assembly 5: Miscellaneous
Asm- Units/
Index FRU
NS W61F8 1 1 110 V Maintenance kit
NS M0XCF 1 1 220 V Maintenance kit
8-8 Service Manual
Part number index (Dell 2350d/dn)
P/N Description Page
05H56 Exchange unit TAA/GSA 110 V network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6

0C047 Australia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
0C861 United Kingdom - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
0D096 Japan (3 prong) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
0D254 Euro - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
0D600 USA/Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
1NP25 Exchange unit 110 V network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
30G71 Exchange unit 100 V network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
500VF Duplex complete assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
77RY3 Exchange unit Sanbao network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
C
C6N5K Exchange unit 220 V base - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
C997J 100 V fuser assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
CHD62 Exchange unit TAA/GSA 220 V network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
D
DP304 550-sheet Tray 2 (without drawer) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
F
F453J Operator panel (DBCS) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3 8-5 ,
FF518 Switzerland 6 ft. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7

FF523 Dan ish 6 ft. straight - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
G
GF366 South Africa 6 ft. straight - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
H
H226J Front access cover assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
H317J Cooling fan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
H6 23T Pri nthead assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
H7NN3 Printer, Service, 220 V, China, 2350d - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
H963K 128MB DIMM memory card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
HMX11 Nameplate 2350dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
J
J7512 PRC straight 1.8 m - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
J793K 256MB DIMM me mory card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
JW7NM Exchange unit 220 V network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
M
M0XCF 220 V Main tenance ki t - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-8
M663M Duplex/media input sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
M664M Manual input sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
M6T57 Gear box assembly mai n drive with motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
M729D Left side cover with ring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
M733D LVPS/HVPS 110/100 V card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
N
N382M Manual feed clutch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
N383M Medi a feed ACM cl utch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
N40VH Exchange unit 100 V base - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
N69G0 Controller board, 2350d - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
N8 21D 110 V fuser assembl y - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
N823D Front MPF door - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
N826D LVPS/HVPS 220 V card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
Part number index (Dell 2350d/dn) 8-9
N828D Transfer roll CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5

N845D Tray 2 ACM pick tires - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
N9YW3 Printer, Service, 220 V, China, 2350dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
NH3TJ Controller board, 2350dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
P
P329M Exit guide with sensor redrive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
P639D Right side cover with ring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
P646D Main tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
P649D Toner level sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
P651D Legal media dust cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
P657D Rear door/cover assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
PF882 Italy 6 ft. strai ght - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
R
R5 11D 55 0-she et Tray 2 (wi thout tray) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
R714D 220 V fuser assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
R716D Top cover assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
R719D Memory door - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
R730D MPF/paper guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
T
8-3, 8-5
T362D
T375D Ope ratorcover
Access panelopen
(text)sensor
- - - - -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ------ -- -- -- --------------- -- -- ---------- -- -- -- -- -- -- -- - - - - - 8-5
T376D Ma in tray ACM pick ti res - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-5
TJ8CR Exchange unit 110 V base - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
U
UD330 Japan (2 prong) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
UJ372 Israel 6 ft. straig ht - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
V
V8Y9J Nameplate 2350d - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
VJ088 Exchange unit Sanbao base - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
W
W61F8 110 V Maintenance kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-8
Y
Y6355 Sin gapore/Malaysia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-7
Y857J Operator panel (non-US, icons only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3 , 8-5
8-10 Service Manual
Dell 3330dn
CN102
TAT201
(0
V
0 G G .1 3 3 G 3 3 3 3 )
.6 n . . . . G . . G G G G
n 7 3 3 n 3 3 n 3 5 3 5 5 5 n n n n
V d d V V V d V V d V V V V V V d d d d
Toner Patch J4 J5 J100

Sensor
0V (5V) J13
Gnd
0V (1V)
J501
(5V)
21V
(24V)
21V (24V)
5V (5V)
(>0V) 5V
J17
5V (5V)
5V (5V)
(>0V) 5V Wireless Battery
5V
5V 3 5
V .0
5V V
5V
24V
5V
1 19
5V
J2
2 20 1 2
CN203 CN202 CN201 5V

J502
With printer off, unplug this cable
and turn printer back on. Check
5V values on the cable pins.
20 19
5V
24V
24V J24 J26
J23 J27 J28

J25
G 5 5 2 0 2 0 2 0 G 5 5 G 5 5 G 3 2 3
n V V 4 V 4 V 4 V n V V n V V n .3 4 .3
d V V V d d d V V V
(1 (
2 (
2 (
2 (1 (1
.1 4 4 4 .1 .1
V V V V V V
) ) ) ) ) )
7
0
MPF Manual MPF Paper Feed Paper In Duplex Tray 2 Connector

Sensor Clutch Clutch Clutch Sensor Sensor
Solenoid
Dell 2350d/2350dn : Recommended Spare-parts List

15 Nov 2010
MFG P/N MFG Part Description Dell P/N Dell RSL Online Desciption CRU
or
FRU
Base Unit
DRU1054 110V 2350d US/CA/LA TJ8CR Printer, Service, 110V, 2350d CRU
DRU1055 110V 2350dn US/CA/LA 1NP25 Printer, Service, 110V, 2350dn CRU
DRU1058 TAA/GSA 110V 2350dn 05H56 Printer, Service, 110V, TAA, 2350dn CRU
DRU1059 TAA/GSA 220V 2350dn CHD62 Printer, Service, 220V, TAA, 2350dn CRU
DRU1056 220V 2350d EMEA/ANZ/SG/MY/AP C6N5K Printer, Service, 220V, EMEA/ANZ/SG/MY, 2350d CRU
DRU1057 220V 2350dn EMEA/NZ/SG/MY/AP JW7NM Printer, Service, 220V, EMEA/ANZ/SG/MY, 2350dn CRU
DRU1052 100V 2350d JAP N40VH Printer, Service, 100V, Japan, 2350d CRU
DRU1053 100V 2350dn JAP 30G71 Printer, Service, 100V, Japan, 2350dn CRU
DRU1081 220V 2350d China H7NN3 Printer, Service, 220V, China, 2350d CRU
DRU1082 220V 2350dn China N9YW3 Printer, Service, 220V, China, 2350dn CRU
DRU1060 SANBAO 2350d VJ088 Printer, Service, 220V, China, San Bao, 2350d CRU
DRU1061 SANBAO 2350dn 77RY3 Printer, Service, 220V, China, San Bao, 2350dn CRU
Accessory
PK492 Dell E360 2K UAR Cartridge PK492 Toner Cartridge, 2K, Use/Return, 2330d/dn, 2350d/dn CRU
PK941 Dell E360 6K UAR Cartridge PK941 Toner Cartridge, 6K, Use/Return, 2330d/dn, 2350d/dn CRU
DM254 Dell E360 2K BAU Cartridge DM254 Toner Cartridge, 2K, Regular, 2330d/dn, 2350d/dn CRU
PK937 Dell E360 6K BAU Cartridge PK937 Toner Cartridge, 6K, Regular, 2330d/dn, 2350d/dn CRU
PK496 Imaging Drum Kit PK496 Drum Cartridge, 30K, 2330d/dn, 2350d/dn CRU
DRU0204 Dell SVC Tray 250 SHEET P646D Paper Tray, Primary, 250 sheets, 2330d/dn, 2350d/dn CRU
DRU0206 550 TRAY (W/O DWR) DP304 Paper Tray, Without Drawer, 550 sheets, CRU
2330d/dn, 2350d/dn
DRU0205 550 SHEET W/O TRAY R511D Drawer, Without Tray, 550 sheets, CRU
2330d/dn, 2350d/dn
DRU0209 MPF R730D Paper Tray, Multipurpose Feeder, 2330d/dn, 2350d/dn FRU
TG532328LEX323J1S KIT,DIMM,128MB,DDR1,2330 H963K Memory, 128MB, SDRAM-DIMM, CRU

2330d/dn, 2350d/dn, 3330dn, 5230n/dn
TG532648LEX323J1S KIT,DIMM,256MB,DDR1,2330DN J793K Memory, 256MB, SDRAM-DIMM, CRU

2330d/dn, 2350d/dn, 3330dn, 5230n/dn
Controller Cards
DRU1049 CONTROLLER 2350d N69G0 Controller Board, Base, 2350d FRU
DRU1041 CONTROLLER 2350dn NH3TJ Controller Board, Network, 2350dn FRU
Cables and Cords

CA10 0402 CBL,USB,10FT,PTR YY498 Cable, USB, 10FT, Printer CRU
02 139 10
CD25 C06L CBL,USB,10FT,PTR GH686 Cabel, Parallel, IEEE-1284, Black, Printer CRU
36-C38-DF
Heatsinks, Fans and Accessories
DRC0325 COOLING (2 WIRE) FAN H317J Fan, Cooling, 2 wire, 24V, 2330d/dn, 2350d/dn FRU
Power Source (or Power Supply)

DRU0202 LVPS/HVPS 110V CARD ASM M733D Power Supply, LVPS/HVPS , 100V-110V, 2330d/dn, 2350d/dn FRU
DRU0203 LVPS/HVPS 220V CARD ASM N826D Power Supply, LVPS/HVPS, 220V, 2330d/dn, 2350d/dn FRU
Miscellaneous Hardware
DRU0217 100V FUSER ASM C997J Fuser, 100V, 2330d/dn, 2350d/dn FRU
DRU0196 110V FUSER ASM N821D Fuser, 110V, 2330d/dn, 2350d/dn FRU
DRU0197 220V FUSER ASM R714D Fuser, 220V, 2330d/dn, 2350d/dn FRU
DRU0081 LSU (H) PRTHD ASM H623T Printhead, Laser Scanning Unit, 3330d/dn, 2350d/dn FRU
DRC0324 ROLL CBM TRANSFER N828D Transfer Roller, 2330d/dn, 2350d/dn FRU
DRU0207 ACM TIRE PAPER FEED T376D Pickup Roller, 2 tires, 2330d/dn, 2350d/dn CRU
DRU0219 TRAY2 ACM TIRE N845D Pickup Roller, 550-sheet tray, 2330d/dn, 2350d/dn CRU
DRU0201 OP PANEL ASM T362D Control Panel Card, Single Byte Character String, FRU
2330d/dn, 2350d/dn
DRU0208 OP PANEL ASM DBCS F453J Control Panel Card, Double Byte Character String, FRU
2330d/dn, 2350d/dn
DRU0233 OP PANEL (ICONS ONLY) Y857J Control Panel Card, Icon, 2330d/dn, 2350d/dn FRU
DRC0326 TONER LEVEL RO SENSOR P649D Toner Level Sensor, 2330d/dn, 2350d/dn FRU
DRC0327 ACCESS COVER OPEN SENSOR ASM T375D Cover Open Sensor, 2330d/dn, 2350d/dn FRU
DRC0330 DPLX/PAPER INPUT ASM M663M Paper input and duplex sensor, 2330d/dn, 2350d/dn FRU
DRC0331 MANUAL INPUT ASM M664M Media manual input sensor, 2330d/dn, 2350d/dn FRU
DRC0328 MANUAL FEED N382M Manual feed clutch, 2330d/dn, 2350d/dn FRU
DRC0329 MEDIA FEED (ACM) N383M Media feed clutch, 2330d/dn, 2350d/dn FRU
DRC0332 EXIT GUIDE W/SENSOR P329M Rear exit guide assembly with sensor, 2330d/dn, 2350d/dn FRU
40X5380 DUPLEX COMPLETE ASM 500VF Duplex Unit FRU
40X5367 GEAR BX ASMAIN DRIVE W/MOTOR M6T57 Main Motor Gear Drive FRU
Mechanical/Chassis
DRU1083 NAMEPLATE 2350D V8Y9J Nameplate Cover, Base, 2350d FRU
DRU1084 NAMEPLATE 2350DN HMX11 Nameplate Cover, Network, 2350dn FRU
DRU0212 TOP COVER ASM R716D Top cover assembly, 2330d/dn, 2350d/dn FRU
DRU0213 LEFT COVER ASM M729D Left side cover, 2330d/dn, 2350d/dn FRU
DRU0214 RIGHT COVER P639D Right side cover, 2330d/dn, 2350d/dn CRU
DRU0215 REAR UPPR AND LWR COVER CBM P657D Rear upper and lower cover, 2330d/dn, 2350d/dn FRU
DRU0218 MPF COVER N823D Multipurpose feeder cover, 2330d/dn, 2350d/dn FRU
DRU0220 LEGAL EXTENDER COVER P651D Legal paper extender cover, 2330d/dn, 2350d/dn CRU
DRU0234 MEMORY ACCESS DOOR R719D Memory access door, 2330d/dn, 2350d/dn FRU
DRU0235 FRONT ACESS ASM H226J Front access door assembly, 2330d/dn, 2350d/dn FRU
DRU0077 110V MAINTENANCE KIT W61F8 Maintenance Kit, 110V, 120K, 3330dn/2350dn FRU
• Fuser 110V, 2330d/dn,2350d/dn, 3330dn (Dell P/N N821D)
• Pickup Roller, 2 tires, 2350d/dn, 3330dn (Dell P/N T376D)
• Transfer Roller, 2330d/dn, 2350d/dn, 3330dn (Dell P/N N828D)
DRU0076 220V MAINTENANCE KIT M0XCF Maintenance Kit, 220V, 120K, 3330dn/2350dn FRU
• Fuser 220V, 2350d/dn, 3330dn (LXK P/N DRU0197, Dell P/N R714D)
• Pickup Roller, 2 tires, 2350d/dn, 3330dn (LXK P/N DRU0207, Dell
P/N T376D)
• Transfer Roller, 2350d/dn, 3330dn (LXK P/N DRC0324, Dell P/N
N828D)
Notes
CRU : Customer Replaceable Units - refers to parts that can easily be replaced by the customer without sending an onsite technician.
FRU : Field Replaceable Unit - a part that can be replaced or added by onsite technician.
Dell 3330dn : Recomm ended Spare-parts Lis t

23 Apr 2010
CRU
MFG P/N MFG Part Descrip tio n Dell P/N Dell Part Descipt ion or
FRU
FUSER AND ACCESSORIES
ASSEMBLY, FUSER, 100V, PRINTER/PRINTER
DRU0217 100V FUSER ASM C997J FRU
ACCESSORIES, 2330
DRU0196 110V FUSER ASM N821D FRU
ACCESSORIES, 2330
DRU0197 220V FUSER ASM R714D FRU
ACCESSORIES, 2330
TONER / INK
00P976R 7K Use and Return Cartridge P976R CARTRIDGE, TONER, 7K, USE/RETURN, 3330 CRU
00C233R 14K Use and Return Cartridge C233R CARTRIDGE, TONER, 14K, USE/RETURN, 3330 CRU
00W895P 7K Regular Cartridge W895P CARTRIDGE, TONER, 7K, REGLR, 3330 CRU
00W896P 14k Regular Cartridge W896P CARTRIDGE, TONER, 14K, REGLR, 3330 CRU
FEEDER, TRAY AND TRAY HOUSING
TRAY, PAPER, ASSEMBLY, PRIMARY, 2330 (with
DRU0204 PRIMARY MEDIA TRAY ASM P646D CRU
Instruction sheet)
DRU0205 OPTIONAL (W/O TRAY) DRAWER ASM R511D DRAWER, PAPER, 550SHT, 2330 (w/o Tray) CRU
DRU0206 OPTIONAL (W/O DWR) TRAY ASM DP304 TRAY,PAPER,550SHT,2330 CRU
DRUM
24B3422 Imaging Drum Kit PK496 CARTRIDGE, DRUM, 30K, PHOTO CONDUCTOR, 2330 CRU
BASE UNIT
DRU0298 EXCH 100V H PRNTR ASM 4GC89 ASSEMBLY, Base, SERVICE KIT, Japan, 3330DN CRU
ASSEMBLY, Base, SERVICE KIT, LOW VOLTAGE,
DRU0086 EXCH 110V H PRNTR ASM TEXT F876T CRU
3330DN
ASSEMBLY, Base, SERVICE KIT, HIGH VOLTAGE,
DRU0088 EXCH 220V H PRNTR ASM J522T CRU
ICON, 3330DN
ASSEMBLY, Base, SERVICE KIT, LOW VOLTAGE,
DRU0090 EXCH TAA/GSA 115V H H621T CRU
TRADE AGREEMENT ACT, 3330DN
ASSEMBLY, Base, SERVICE KIT, HIGH VOLTAGE,
DRU0119 EXCH TAA/GSA 230V H G744T CRU
TRADE AGREEMENT ACT, 3330DN
ASSEMBLY, Base, SERVICE KIT, HIGH VOLTAGE, 3B,
DRU0296 EXCH SANBAO BASE PRNTR ASM DP1YK CRU
3330DN
CABLES AND POWER CORDS
CA100 40202 CABLE, USB, 10FT, YY498 CABLE, USB, 10FT, PRINTER/PRINTER CRU
139 10 PRINTER/PRINTER ACCESSORIES ACCESSORIES
CD25C 06L36 PRINTER/PRINTER ACCESSORIES, CABLE, IEEE-
PTR,CBL,IEEE-1284,LT,PRL,BLK GH686 CRU
-C38-DF 1284, LT, PARALLEL, BLACK
ELECTRICAL / ELECTRONICS BOARDS AND CARDS
DRU0021 CARD ASM Controller 3330DN K663T Controller network card assembly FRU
30G0828 Japanese font card DRMXP Japanese font card CRU
30G0825 Korean font card W7HK3 Korean font card CRU
30G0826 Simplified Chinese font card 2X4W9 Simplified Chinese font card CRU
30G0827 Traditional Chinese font card 6W2JH Traditional Chinese font card CRU
14F0245 256M FLASH memory HWM4W 256M FLASH memory CRU
14T0220 Ethernet gigabite card P75H8 Ethernet gigabite card CRU
PRINT MEDIA
DRU0081 LSU (H) PRTHD ASM H623T PRINTHEAD, LASER SCANNING UNIT, FRU
PRINTER/PRINTER ACCESSORIES, 3330DN
MEMORY
TG532328
128MB DIMM, DDR1 H963K KIT, PTR, MEM, 128MB, SDRAM-DIMM CRU
LEX323J1S
TG532648
256MB DIMM, DDR1 J793K KIT, PTR, MEM, 256MB, SDRAM-DIMM CRU
LEX323J1S
SG532288
512MB DDR1 DIMM 1C7JG KIT, PTR, MEM, 512MB, SDRAM-DIMM CRU
LEX323J2S
PLASTICS
COVER, TOP, ASSEMBLY, PRINTER/PRINTER
DRU0212 TOP COVER ASM R716D FRU
ACCESSORIES, 2330
COVER, MULTIPURPOSE FEEDER,
DRU0218 MPF COVER N823D FRU
PRINTER/PRINTER ACCESSORIES, 2330
DRU0085 FRT ACCESS ASM (H) G745T ASSY,DOOR,FRONT,LATCH,PTR,3330 FRU
COVER, REAR, PRINTER/PRINTER ACCESSORIES,
DRU0215 REAR UPPR AND LWR COVER CBM P657D FRU
2330
COVER, RIGHT, PRINTER/PRINTER ACCESSORIES,
DRU0214 RIGHT COVER P639D FRU
2330
COVER, LEFT, PRINTER/PRINTER ACCESSORIES,
DRU0213 LEFT COVER ASM M729D FRU
2330
DRU0082 OP PANEL ASM H K664T ASSEMBLY, Card, CONTROL PANEL, 3330 FRU
DRU0050 OP PANEL ASM H (ICONS ONLY) 5W5H3 ASSEMBLY, Card, CONTROL PANEL, ICON, 3330 FRU
DRU0083 NAME PLATE RING NW H G746T COVER, FRONT-TRIM-RING, NTWK, 3330 FRU
COVER, MEM-ACCESS-DOOR, PRINTER/PRINTER
DRU0234 Memory Access door R719D FRU
ACCESSORIES, 2330
POWER
SOURCES
PWA, POWER DISTRIBUTION BOARD, 100V-110V,
DRU0202 LVPS/HVPS 110V CARD ASM M733D FRU
PWA, POWER DISTRIBUTION BOARD, 220V,
DRU0203 LVPS/HVPS 220V CARD ASM N826D FRU
MISCELLANOUS HARDWARE
FAN, COOLING, 2WIRE, 24V, PRINTER/PRINTER
DRC0325 COOLING (2 WIRE) FAN H317J FRU
ACCESSORIES, 2330
ROLLER, TRANSFER, PRINTER/PRINTER
DRC0324 ROLL CBM TRANSFER N828D FRU
ACCESSORIES, 2330
ROLLER, PK-ARM, 2TIRES, PRINTER/PRINTER
DRU0207 ACM TIRE PAPER FEED T376D CRU
ACCESSORIES, 2330 (with Instruction sheet)
DRC0326 TONER LEVEL RO SENSOR P649D SENSOR, CARTRIDGE, TONER, CBL-NO, 2330 FRU
DRC0327 ACCESS COVER OPEN SENSOR ASM T375D SNSR,CVR-ACCESS,ASSY,PTR,2330 FRU
ROLLER, PK-ARM, 550-TRAY, PRINTER/PRINTER
DRU0219 TRAY2 ACM TIRE N845D CRU
TRAY, PAPER, ASSEMBLY, MULTIPURPOSE FEEDER,
DRU0209 MFP TRAY ASSM. R730D FRU
2330
DRU0220 LEGAL EXTENDER COVER P651D COVER, EXTENDER, LGL-PAPER, PRINTER/PRINTER CRU
DRC0328 Clutch Manual Feed N382M CLCH,FDR,MNL,PTR,LS,2330 FRU
DRC0329 Clutch Media Feed (ACM) N383M CLCH,FDR,MEDIA,PTR,LS,2330 FRU
DRC0330 Sensor DPLX/Paper Input Asm M663M ASSY,SNSR,PAPER,INPUT,PTR,2330 FRU

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7/14/2019 Dell 2350dn, 3330dn Service Manual

Dell 2350d/dn, 3330dn

Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

General information .................................................................... 1-1

Diagnostics information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Table of contents iii

Media occasionally mispicks or picks multiple sheets at once . . . . . . . . . . . . . . . . . . . . . . . . .2-27

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Output bin tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53

Locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Preventive maintenance ............................................................... 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Parts Catalog (Dell 3330dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Part number index (Dell3330dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-3

Part number index 

Notices and safety information

The following laser notice labels may be affixed to this printer.

Avis relatif à l’utilisation de laser

Avvertenze sui prodotti laser

Notices and safety information vii

Avisos sobre el láser

Declaração sobre Laser

viii Service Manual

Notices and safety information ix

Avís sobre el Làser

Notices and safety information xi

xii Service Manual

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

Lithium warning xiii

xiv Service Manual

xvi Service Manual

minute on letter-size media (29 ppm on A4, 25ppm on legal).

“Diagnostics information” onthe

General information 1-1

Overview of the operator panel

1-2 Service Manual

Item Dell 2350dn Dell 3330dn

Standard memory 32MB 64M B

Maximum memory 288MB 5 7 6 MB

Optional flash memory

Optional font cards (DBCS)

Flash memory/option card 2¹ 2¹

Print quality settings

Item Dell 2350dn Dell 3330dn

1200 Image quality¹

2400 Image quality²

600 X 600 dpi

1200 X 1200 dpi³

² 2400 Image quality is de fined as 600 dpi with 4 bit IET.

³ True 1200 dpi at 1/2 the rated speed

General information 1-3

Connectivity and compatibility

Item Dell 2350dn Dell 3330dn

Data stream emulations

PCL 5e and PCL 6

PPDS migration tool N.A.

PDF v1.6 N.A.