2.1 CLC Line Leader Interview Guide
2.1 CLC Line Leader Interview Guide
2.1 CLC Line Leader Interview Guide
What It Does:
The Line Leader Interview Guide provides questions to ask line leaders to enhance your understanding of business strategy
and objectives.
Instructions:
- Conduct telephone-based or face-to-face meetings with key business unit heads.
- Use the questions below to guide your conversation and document your discussion, as you learn about the
business.
Use these questions to learn the status of the business unit right now, as well as the line leader's perception
of the current state of the organization.
What are the business unit's primary sources of revenue and its major cost categories?
What are the few critical outputs/end results for which this business unit is accountable?
What is the business unit's competitive advantage (or disadvantage) compared with its
competitors?
How has the business environment changed over the course of the last year with respect to:
Market share and competition
Customers and channels
Production/service delivery cost
Technology and regulatory changes
What are the biggest challenges you are facing today as you lead the business?
Section 2 - Understand Business Strategy
Use these questions to become familiar with the long-term plan as the line leader sees it, including how it can
be achieved and measures of success.
What are your key business goals for the next two to five years?
What are your business’s primary strategies? How do you plan to execute on these strategies?
What is the direction of the key product line, supply chain, service offerings, etc.?
How will you know if the business unit is successful? What will you measure?
What are the key success factors that will make or break the business unit's success in the long
term?
What major obstacles will the business unit face in reaching these objectives?
Section 3 - Understand Support Needs
Use these questions to make a qualitative assessment of the business unit’s mid- and long-term strategy
needs.