UQ Offer

Student Number: 46793935
Date of Birth: 24 May 1999
For further enquiries please contact:

Bada Education Cent - Sydney
Bada Education Cent - Sydney Mr Xiaohan Song

Suite 202, Level 2 ROOM 302 BUILDING 5 RUIKANG RUYIYUAN
630-634 George St NO2 SHAHE ROAD SHENGLI STREET
Sydney NSW 2000 DONGYING Shandong 257000
Australia China
09 October 2020
Dear Xiaohan,
Conditional Offer Letter
Congratulations. I am delighted to be able to offer you a place to study at The University of Queensland
(UQ). This offer is subject to you satisfying the conditions given on the next page. Important details about
your offer are as follows:
Program name 1: Master of International Economics and Finance

CRICOS code: 082601G
Plan1: Not Applicable
Program duration: 4 Semesters (Full-Time)
Total program units (less any 32
credit):
Credit granted:
Compulsory Orientation begins2: 19 July 2021
Commencement date of classes2 3: 26 July 2021
Completion date3: 17 June 2023
Attendance mode: Full-Time
Faculty: Faculty of Business, Economics and Law
School/Institute: Faculty of Business, Economics and Law
Campus: St Lucia
Indicative annual tuition fee: AUD$40,640
Indicative total program tuition AUD$83,718
fee:
Student Services and Amenities A capped annual Student Services and Amenities Fee (SSAF)
Fee per annum: applies
Initial payment (tuition deposit): AUD$14,000
Overseas Student Health Cover AUD$1,365: Single Overseas Health Cover
(OSHC):
Please take the time to read the information given in the next few pages of this offer letter. Further details
about your program, including information on courses which are compulsory and those which you may
select, are published in the program rules and course list for this program in the: UQ Future Students
Website. Please note that the structure and content of programs are reviewed to ensure they are current
International Admissions T +61 7 3365 7941 E [email protected] ABN 63 942 912 684
JD Story Building, St Lucia Campus F +61 7 3365 1794 W https://future-students.uq.edu.au CRICOS PROVIDER NUMBER 00025B
The University of Queensland
Brisbane QLD 4072 Australia
and are therefore subject to change. In addition, any credit noted above is specific to your chosen
program and may be different if you change to another program.
May I welcome you to the UQ community. We look forward to you enrolling and commencing your studies
with us.
Yours sincerely,
Mark Erickson
Academic Registrar
1 The program offered to you, and any major/field of study specified, is offered subject to its availability for your
chosen semester start date. Occasionally, it is necessary for the University to withdraw a program (or major)
after an offer has been made and/or accepted. Where this is necessary, the University will meet its obligations
under the Tuition Protection Service (TPS) by offering you a suitable alternative program, where one exists, or
a full refund of any fees paid. In addition, there may be some circumstances under which your field of study
and/or choice of courses may be restricted for other reasons (for eg if you are a citizen of a country under
sanctions with the United Nations or the Australian Government).
2 If you accept this offer, you are expected to be on campus and ready to commence your program, and to join
the compulsory Orientation session, by the dates given above. Please refer to the Notes section below for
further information about late starts and possible deferrals to a future semester.
3 If the commencement and/or completion date shown above are more than 1 year in advance of the date of
this offer, please confirm the exact dates nearer the time either with the faculty for your program or by checking
UQ's Academic Calendar for the year(s) concerned.
Offer Conditions
As well as the General Terms and Conditions given later, you must meet the following specific conditions,
and provide any documents requested below, before your place in the above UQ program can be
confirmed:
* You must achieve a minimum cumulative grade point average of 80% or above on successful completion
of your Bachelor degree.
• * Proof that you have satisfied the minimum English language proficiency requirement for entry to
The University of Queensland which must be an official test/score report from one of the following
examining bodies:
IELTS (International English Language Testing System) Minimum 6.5 Overall Band Score and 6.0
in each sub-band Score (academic module).
TOEFL (Paper-based Test of English as a Foreign Language) Minimum 570 Overall Score and 5
(TWE-test of Written English) and 54 (Listening and Reading).
TOEFL (Internet-based Test of English as a Foreign Language) Minimum 87 overall Score and 21
(Writing) and 19 (Speaking, listening and Reading).
PTE (Pearson Test of English) Academic. Minimum 64 overall score and minimum 60 in each
band component
Note: Test results are valid for two years from the date of the test to the date of commencement at
UQ. Institutional test results are not suitable for entry. For other acceptable English tests and
ways to satisfy this requirement, go to - https://ppl.app.uq.edu.au/content/3.40.14-english-
language-proficiency-admission-and-concurrent-support#Procedures
• A copy of your complete official academic transcript(s), which should include all subjects you have
studied or are undertaking and the results whether passed or failed. Copies of the original
language transcripts and official English translations (if applicable) are required.
• A copy of your award certificate. If you have not yet graduated please provide an academic
transcript or an official letter from the institution which notes that the award requirements have
been met and that you are eligible to graduate. Copies of the original language award and official
English translations (if applicable) are required.
If you have been asked to provide any documents in the above conditions, please note that these must be
certified (or notarised) copies of the documents listed. A certified copy is a photocopy of an original
document, which bears an original signature and stamp with a certification that the document is a true
copy of the original by a person approved to certify documents. Documents can be certified by one of the
following: a Justice of the Peace (who must provide their registration number); a Notary Public (students in
China); a solicitor, lawyer or barrister; a police officer ranked sergeant or above or in charge of a station;
The University of Queensland Union; the UQ Student Centre; a UQ authorised representative/agent; an
officer within the official records department of the institution that originally issued the document.
Accepting your Offer
When you have satisfied all of the above conditions, you can go ahead and accept this offer.
You should accept this offer by 6 June 2021. Please note that this acceptance date is not a strict deadline
but is a date which allows sufficient time for us to process your acceptance and issue a Confirmation of
Enrolment (CoE), if necessary. If you are unable to accept your offer by this date, please contact your
Education Representative or Admissions Officer for advice. In addition, if you require a Student Visa, you
should also factor in the time that it may take for your visa to be issued.
To accept your offer and reserve your place in the program, please log in to the UQ Student portal at
apply.uq.edu.au and follow the instructions to accept (unless you are under 18 at the time you are due to
commence your program, in which case please see 'Under 18' below). Once conditions of your offer, if
any, have been met, an invoice will be generated when you accept providing you with further details,
including how to pay.
If you are sponsored by a third party, you will be asked to provide a copy of your
scholarship/sponsorship letter. Scholarship providers/sponsors will be invoiced directly according to
the terms and conditions of the Financial Guarantee, and you will be liable for any amounts not
covered by your sponsorship arrangement.
If you are unable to accept the offer for the semester indicated, and wish to be considered for a future
semester instead, please refer to the Notes section below for information.
Transferring to another institution
If you accept your offer and obtain your Student Visa, and then wish to transfer to another institution in
Australia within the first 6 calendar months after the commencement date of your principal program (or
prior to that commencement), you must request to be released by UQ. A release is not guaranteed and is
only given in exceptional circumstances as outlined in UQ's Transfer of Provider Policy and Procedures.
Under 18
If you will be under 18 at the time you wish to accept this offer, you will need a parent or legal custodian
(i.e. legal guardian) to accept the offer. For this reason, you will find an Acceptance document with this
letter which should be completed and signed by your parent or legal guardian and then uploaded via the
Student Portal as part of the acceptance process.
If you will still be under 18 at the time you are due to arrive in Australia to commence your UQ studies,
you will either need a parent/legal custodian or suitable relative (approved by the Department of Home
Affairs) living in Brisbane who will be responsible for your accommodation and welfare or you will need to
apply for UQ's International Student Supervision Program. For students accepted into the Supervision
Program, UQ approves the accommodation, support and general welfare of students until they are 18
years old. Now that you have received a UQ offer, you may apply for the Supervision Program by
completing the Supervision Program online registration form and uploading all supporting documents,
including the Declaration Form. Once your registration details have been reviewed, UQ Student Services
will email you to confirm the total Supervision Program fee payable, with instructions on how to make
payment, and how your accommodation arrangements will be finalised.
Please note that, if you are applying for UQ's Supervision Program, you will only be able to accept your
UQ offer and receive your Confirmation of Enrolment (CoE) and Confirmation of Appropriate
Accommodation and Welfare (CAAW) when UQ Student Services has confirmed that you have been
accepted into the Supervision Program and you have paid a deposit for your accommodation.
If you have a parent/legal custodian or suitable relative who will be responsible for you instead, please
refer to the Guardian Form for International Students Under 18 Years of Age form which has also been
sent to you with this offer. This form will need to be completed and returned before we will be able to
issue a Confirmation of Enrolment (see below).
Guaranteed accommodation
The University offers guaranteed accommodation to individual students who will be over 18 years of age
when taking up their place of residence, who will be studying in Brisbane for the first time as an
international student at UQ's St Lucia or Herston campus (guaranteed accommodation is not available for
students studying at Gatton campus), and who meet certain criteria. Students must have accepted their
UQ offer. Full details on eligibility, closing dates, accommodation possibilities and how to apply are given
in the Guaranteed Accommodation section of the UQ website.
Confirmation of a Place
Once the University is satisfied that all requirements have been met for you to take your place in
the program, the University will issue you with: either an electronic Confirmation of Enrolment
(CoE) if you require a Student Visa, or an acknowledgement of your acceptance if you already
hold a substantive visa which enables you to study at UQ.
On receipt of the CoE, you may proceed to apply to the Department of Home Affairs for a Student Visa #.
Notes
Period of study and holiday breaks
The first page of this offer gives the commencement date of classes and completion date for your
program. This period also includes holiday breaks. These are available from the Academic Calendar for
each year.
Late starts
If you accept this offer, you are expected to be on campus and ready to commence your program, and to
join the compulsory Orientation session, by the dates given in this offer letter. A later start is only possible
in exceptional circumstances, and for some programs there can be no flexibility with start dates. Where a
later start is permitted, this is usually only within the first week of classes. Late starts must be requested
and confirmed by the University in advance.
Requests must be sent to [email protected] by the compulsory Orientation date given in this offer
letter. Requests received after this date will only be considered if there are demonstrated extenuating
circumstances.
Deferrals to a future semester
If you are unable to accept the offer for the semester indicated, or you have accepted your offer and are
unable to commence in that semester, it may be possible for you to defer (on compassionate or compelling
grounds). If you do not meet the grounds for a deferral, it may still be possible to offer you a place for your
chosen program in a future semester. Deferrals are not possible for quota programs. Deferrals can only be
considered for a program commencement within 12 months of your original start date.
To request a deferral, go to 'Make a Change' in the UQ Student Portal. Requests must be received by the
compulsory Orientation date given in this offer letter. Requests received after this date will only be
considered if there are demonstrated extenuating circumstances.
Please note that a deferred or postponed commencement may result in a change of tuition fees payable.
OSHC
As an international student, it is a condition of your Student Visa that you have Overseas Student
Health Cover (OSHC) for the duration of your Student Visa in Australia, unless one of the exceptions
noted below applies to you. The University can assist you by arranging cover through its preferred
provider Allianz Global Assistance (`AGA'). The University will receive a fee from AGA for arranging
the Essentials policy cover for you.
OSHC coverage, including out of hospital and in hospital medical services, are detailed in the policy
document that you will receive.
If you choose another OSHC provider, you will need to provide evidence of payment when your
acceptance and payment documents are returned to UQ. Please note that UQ can only accept proof
of cover with an OSHC provider approved by the Australian government. These providers are - Allianz
Global Assistance, Australian Health Management, BUPA Australia, Medibank Private, and Nib
OSHC. When choosing your OSHC provider, you are advised to compare the level of cover offered by
each and consider whether it would cover your requirements both now and in the future, including, for
example, cover for any pre-existing conditions.
Note – the following students do not need to take out OSHC:

• Belgian and Norwegian students, due to the agreements between the respective governments,
and
• Swedish students whose insurance is provided by CSN International (the Swedish National Board
of Student Aid) or Kammarkollegiet (the Swedish Legal, Financial and Administration Agency).
Complaints and appeals

The University provides a grievance resolution process, outlined in Policy 3.60.02 Student Grievance
Resolution, so that students have an avenue through which to express a grievance (complaint) and have
their grievance considered by the relevant University decision-maker. If a student is dissatisfied with the
decision about their grievance, they have the opportunity to appeal that decision to the relevant appeal
body (see the Decision-maker Tables, Section 9 of the Procedures, 3.60.02).
Where all avenues for escalation or appeal listed in Section 9 of the Procedures have been exhausted,
without reaching what the student considers to be a satisfactory outcome, the student may then take the
matter to the Queensland Ombudsman.
Your contact details
Note that you are required to provide UQ with your residential address, mobile number, email address and
emergency contacts, and advise of any changes to these within 7 days of the change.
#Student Visa applications
All applications for a Student Visa (subclass 500) must be lodged online via the Department of Home
Affairs' ImmiAccount. For your visa application to be processed, your application must be complete when
lodged and must include a Genuine Temporary Entrant statement, which is compulsory for all visa
applications. For information about other documents that you will need to provide to the Department of
Home Affairs, go to the Department of Home Affairs's Document Checklist Tool. Please note that you
may be required to provide financial statements to the Department of Home Affairs as evidence that you
have access to sufficient funds for your studies in Australia.
Notice on Fees
Annual review and indexation of fees

Fees are subject to annual review and the University reserves the right to vary the fees charged to a
student during their enrolment.
Program-based tuition fees

Tuition fees for coursework programs are program-based. Program-based tuition fees means all courses
you undertake in your program are charged at the same tuition fee rate, in a given academic year.
Program-based fees are subject to annual review and indexation.
More information about tuition fees is available on the University's Future Students website under
'Applying'.
Indicative annual tuition fee

The indicative annual tuition fee in your offer letter is based on a standard full-time study load (usually 16
units; 8 units for a Graduate Certificate) for the year of commencement.
Tuition fees for less than a standard full-time study load for the year will be lower and fees will be higher if
you study more than the standard load.
Indicative total program tuition fee

The indicative total program tuition fee in your offer letter is based on the tuition fee rate for the
commencement year and an estimated 6% increase in fees for each subsequent year of study. The fee is
calculated using the earliest available commencement semester in the commencement year and the
normal program duration.
Your actual total program tuition fee may be lower if:
• the annual increase for a given year is less than 6%; or
• you receive credit towards your program.
Your actual total program tuition fee may be higher if:
• The annual increase in fees for a given year is more than the estimate (based on 6%);
• You commence the program in a later semester (where the indicative fee was based on a
Semester 1 commencement);
• You take longer than the normal duration to complete your program.
The total tuition fee quoted on a Confirmation of Enrolment (CoE) used for a student visa application may
be different from the total program tuition fee quoted in your offer. The fee quoted in a CoE may be the
estimated total tuition fee for commencement in a different year.
Where fees vary, use the indicative total tuition fee quoted in this offer as a guide. Check your program
details on the UQ Future Students Website for up to date information.
Student Services and Amenities Fee (SSAF)

UQ charges a capped annual Student Services and Amenities Fee (SSAF).This fee is set by the
Australian government and is indexed annually.
Other administrative charges and additional costs

You will incur additional costs if your chosen program(s) and/or courses have additional requirements
such as field trips, immunisations, first aid certificates, etc and these are clearly outlined in the program
details on the UQ Future Students Website.
Please be aware that other administrative charges may apply:
• For goods or services that are not essential to your course or program; and
• For alternative forms of access to essential services normally provided free of charge; and
• As penalties if you fail to complete administrative actions by the relevant due dates.
Circumstances and amounts payable are published in the University's Fee Schedules for all students and
are subject to review.
Note - the application fee is non-refundable.
Payment priority
Payments will be applied to any outstanding debt from a previous study period first.
Payment of fees
Your deposit may not fully cover your tuition fees for your first study period of enrolment and you will be
required to pay any balance of fees (plus the SSAF) by the fees due date (see Fees Due Dates section
below). You may choose to pay more than the tuition deposit amount specified in the offer letter, but you
are not required to do so. The University cannot accept payment of more than the indicative total
program tuition fee. Once you enrol, UQ's student information system (mySI-net) will automatically
calculate your fees each study period.
Fees due dates

Fees for each study period are payable at the start of the study period. See due dates on my.UQ for
more information.
Your enrolment in a study period is not confirmed until all fees have been paid. Payment after the fees
due date may result in the application of an administrative charge for late payment. Further, if all fees are
not paid by the census date, your enrolment may be cancelled.
Refunds
Please refer to the enclosed 'Student Refunds - Procedures' document, which is also available in UQ's
Policy and Procedures library here. A Refund Summary is included below for your reference. However,
please note the Student Refunds – Procedures sets out the University's policy and procedures on refunds
in detail and you should read and understand it. If there is any inconsistency between the summary below
and the Student Refunds – Procedures, the Student Refunds – Procedure will apply.
Refunds summary
• Tuition fee liability is incurred at midnight on the census date for each study period in which you are
enrolled. Amounts paid which have not been applied to a liability remain as credit in your UQ
Account.
• You may request a refund of an amount in credit on your UQ account, except where the amount in
credit is a deposit to be applied towards the tuition fee for your first study period of enrolment in a
program and you have not withdrawn from the program.
• Amounts paid to the University for a given study period by you or on your behalf may be used to
settle your previously incurred debts to the University, which may reduce the amount available for
refund.
• Where you have accepted a place in a program and you withdraw or your enrolment is cancelled prior
to the end of the census date of the first study period of enrolment in the program, a full refund is
payable less a charge for cancellation of enrolment as outlined in Table 1 (below).
• If you withdraw from a program before the end of the census date you will be entitled to a full refund,
after application of any relevant administrative charges.
• If you are enrolled after the census date, you are not entitled to a refund of tuition fees except in
special circumstances outlined in the enclosed 'Student Refunds - Procedures'.
• If the University is unable to deliver a coursework program in full it is considered a University default
and you will be offered:
a. A full refund of all tuition fees paid for the study period in which the University default occurs
and any tuition fees paid in advance for future study periods in the program; or
b. Enrolment in another program by the University; or
c. In the unlikely event the University is unable to provide a full refund or enrolment in another
program, the Tuition Protection Service will assist you to find an alternative program or to
obtain a refund if a suitable alternative program is not found.
• To apply for a refund you must submit an online student fee refund request via my.UQ. If you have
paid a deposit to accept an offer of a place at UQ but cannot access my.UQ you will be provided with
a refund form which you may submit to [email protected].
• Refunds will be processed within 28 days of the University's receipt of your duly completed refund
request; or where the University defaults, within 14 days of receipt of your duly completed refund
request.
• Refunds, where possible, are made to the original payment source, with some exceptions; these are
detailed in the enclosed 'Student Refunds – Procedures'. Note, circumstances where a person other
than you may receive a refund include:
o Where an amount is paid under a University administered scholarship, third party contract
(TPC) or loan arrangement, under the terms of which you are not eligible for a refund.
o Where payment was made by someone else on your behalf.
o Where payment was made via an authorised UQ agent. However, in this case you may
specify an alternative account for refund remittance in your refund application.
• Refunds will be made in Australian dollars with the exception of UQ-Ochsner tuition fees which will be
refunded in USD.
• Any amount in credit in your UQ student account for more than 15 months will be transferred to a
University fund to support students, unless you apply for a refund in a timely manner or have approval
to defer your offer.
Table 1 – Cancellation of enrolment charges for commencing international students
- Application to withdraw is received less than 21
- Application to withdraw from calendar days before the program's scheduled
program received 21 or more start date* until the end of the census date;1 or
calendar days before the
program's scheduled start date* - The student did not begin on the agreed starting
day** and has not previously withdrawn; or
- The University cancels the student's enrolment2
Cancellation of Cancellation charge Cancellation charge
enrolment
All programs, including
$2000 $5000
Study Abroad
With the following
exceptions:
a part-time external
$1000 $3000
program
a coursework US Study
$1000 $1000
Abroad student
a student with a national
loan from Germany,
$1000 $1000
Sweden, Norway or
Denmark
a UQ-Ochsner student USD1000 USD3000
*Scheduled start date - the date a study period commences according to the University's academic calendar or the
date determined by the Academic Registrar.
**Agreed starting day - the day on which a program was scheduled to start, or a later day agreed between the
University and the student.
1Includes the circumstance where the student is unable to meet conditions set out in their conditional offer letter and
withdraws.
2 The University cancels the student's enrolment in the first study period:
• for non-payment or partial payment of fees or
• for misconduct; or
• the student's offer is withdrawn or enrolment cancelled due to provision of fraudulent, incomplete or
inaccurate information by or on behalf of the student.
No cancellation charge will apply where a commencing international student is:

• Refused a student visa (proof of visa refusal required); or
• An AusAid scholarship recipient; or
• A current UQ student changing program.
If an international student cancels OSHC cover with OSHC Allianz Global Assistance:
• Prior to arrival in Australia, OSHC Allianz Global Assistance will refund the OSHC amount paid;
• After arrival in Australia, OSHC Allianz Global Assistance will refund the OSHC amount paid, less
a minimum cover period of three months.
Student Rights
This written agreement, and the right to make complaints and seek appeals of decisions and action under
various processes, does not affect the rights of the student to take action under the Australian Consumer
Law if the Australian Consumer Law applies.
Further Information: Australian Competition and Consumer Commission (ACCC).
GENERAL TERMS AND CONDITIONS OF OFFER
You are required to: The University of Queensland:

• Retain your original application supporting documents and • Reserves the right to withdraw your offer, or cancel your
bring your originals to campus in case you are asked to enrolment at any time should it be found that incomplete
provide them to the University for verification purposes. or inaccurate information was provided by or on behalf of
• Keep a copy of this offer letter and receipts for all you or so as to comply with sanction laws (international
payments made to the University during your studies. or domestic), and Australian export control laws.
• Comply with the policies and rules of UQ and with the • Has an obligation under the Education Services for
decisions of the constituted authorities of UQ so far as they Overseas Students (ESOS) Act and The National Code
may apply to you. 2018 to report students who do not commence on the
• Comply with the University's rules and policies as set out agreed start date. A later commencement date may be
on the UQ Policy and Procedures Library website, in possible, subject to approval.
particular 3.60 Student Rights and Responsibilities. • Reserves the right to request, at any time, your original
• Acknowledge that, should you wish to change your documentation for verification. Failure to provide the
enrolment to an alternative program, you will be bound by original documents for verification when requested may
any requirements or limits on enrolment into that program. result in withdrawal of the offer of a place, cancellation of
• Accept liability for the payment of your fees, pay fees by enrolment and, where relevant, rescinding of any awards
the due dates specified by UQ and advise UQ immediately, conferred if the qualifications used as the basis of
in writing, should there be any material change, of an admission are unable to be verified.
adverse nature, to your financial capacity. • Reserves the right to withdraw your place in the program
• Abide by the conditions of your student visa, including; at any time in the event that you have misled the
o Maintain valid Overseas Student Health Cover University, made a false declaration, or have been
(OSHC) for yourself and your dependants who involved in any fraudulent act or omission in the process
accompany you to Australia. of obtaining a place in the program.
o Maintain full-time enrolment in your studies and • May provide your personal information, in accordance
progress to the satisfaction of your Faculty. with the Privacy Act 1988, to the Australian Government,
o Maintain sufficient financial capacity for yourself or designated authorities, and, if relevant, the Tuition
and your dependants who accompany you to Protection Service, where needed to ensure compliance
Australia. with the conditions of your visa and any Australian
o Inform UQ immediately in writing of any change immigration, education, sanction or export control laws.
to your visa status. • May provide your personal information and/or details of
o Observe restrictions on work hours for yourself your academic progression to a third party for essential
and any dependent family members, including UQ business, i.e. OSHC provider, scholarships
any permissions granted by the Department of providers.
Home Affairs.
• Ensure that your studies at the University will meet the Note: Education Services for Overseas Students (ESOS) Act
requirements of any relevant statutory, professional or (Cth) 2018
industry body, and be capable of recognition by the tertiary Please be aware that international Student Visa holders have
institutions of countries in which you may wish to work or specific rights and obligations under the Education Services for
study. Overseas Students (ESOS) Act and The National Code 2018. To
• Acknowledge that if you wish to transfer to another view these, please go to
registered provider in Australia before you have completed https://internationaleducation.gov.au/Regulatory-
at least 6 calendar months of your primary program at UQ Information/Education-Services-for-Overseas-Students-ESOS-
you will be bound by UQ's transfer policy and understand Legislative-Framework/ESOS-Regulations/Pages/default.aspx
that transfer will only be permitted in exceptional
circumstances.
STUDENT REFUNDS - PROCEDURES
1.0 Purpose and Scope

This procedure outlines The University of Queensland's (UQ's) arrangements for assessing and processing
student refunds and applies to all prospective, current and former UQ students.
1.1 Exclusions
The following types of refund are not covered by this procedure:
• Overseas Student Health Cover (OSHC) – international students should consult their OSHC provider about
refund provisions.
• Course or program related incidental fees – students apply directly to the relevant school or faculty.
• Removal of financial liability after the census date due to special circumstances.
2.0 Process and Key Controls

To process a refund request a student must have an amount in credit in their UQ student account.
Eligible students must apply in accordance with this procedure for a refund to be considered and processed by
UQ.
The Student Fees team within the Academic Services Division has primary responsibility for managing the
student fees function at UQ, including processing and authorising refunds.
Students have a right to seek a review of a refund decision in accordance with section 2.6 of this procedure.
2.1 Eligibility
Prior to applying for a refund, students must consider the following eligibility requirements:
2.1.1 Refunds before census date

A student who withdraws from a course before the census date will be eligible for a full refund of the tuition fee
paid for the course.
Where a student withdraws from a program by the census date a full refund of tuition fees for the study period
is payable, unless the student is a commencing international student.
Where a commencing international student (or a commencing international student granted Australian
permanent residency or NZ citizenship in the first study period of enrolment in a program) withdraws from their
program or their enrolment in the program is cancelled, before the end of the census date of the first study
period of enrolment, a full refund is payable less an administrative charge for cancellation of enrolment, as
outlined in the University's fee schedule for administrative and miscellaneous charges.
2.1.2 Refunds after census date

Where a student is enrolled in study period after the census date, a tuition fee paid for the study period is not
refundable, unless:
• The student is granted removal of financial liability in accordance with PPL 3.50.10 Removal of
Financial Liability Due to Special Circumstances; or
• The student's provisional enrolment is cancelled following refusal of enrolment in that study period for
unsatisfactory academic progress (show cause); or
• The student's provisional enrolment in the study period is cancelled due to non-payment of fees by the
study period's census date; or
• The student is an international student who is unable to continue study in the study period due to
student visa refusal.
A student services and amenities fee (SSAF) is not refundable after the relevant SSAF payment date.
2.1.3 Refusal of enrolment

A full refund is not payable if the University cancels a student's enrolment in the following circumstances:
a. The University withdraws an international student's offer of a place or cancels an international

student's enrolment in the first study period due to the provision of incorrect or incomplete information
in an application for admission. In this case the administrative charge for cancellation of enrolment,
as outlined in the University's fee schedule for administrative and miscellaneous charges will be
applied.
b. The University cancels a student's enrolment or suspends or expels a student from the University
under PPL 3.60.04 Student Integrity and Misconduct. In this case no fees paid by the student relating
to the period are refundable.
2.1.4 Refunds of financial aid

Where a student's fees are paid by Financial Aid, the amount payable as a refund is calculated in accordance
with US Federal William D. Ford Direct Loan Program guidelines.
• Where a student drops all course enrolments in a study period, having completed 60% or less of the
study period, the unearned portion of funds provided for study purposes is repaid to the financial
institution administering the US Government loan; or
• Where a student withdraws from all course enrolments in a study period, having completed 61% or
more of the study period, no refund will be directly payable to a student; unless the student is granted
removal of financial liability in accordance with PPL 3.50.10 Removal of Financial Liability Due to
Special Circumstances or the student withdraws as a result of a student visa refusal.
2.2 Applications for refunds

Students applying for a refund must submit an online student fee refund request via my.UQ.
Where a student cannot access my.UQ a completed Student Fees Refund Request form may be submitted to
[email protected] with verifiable proof of identity. A prospective international student who has paid a deposit to
accept an offer of a place at UQ may submit the form to [email protected].
A commencing international student wishing to withdraw completely from a program in the first study period of
enrolment must complete an Application to Withdraw before applying for a refund.
UQ will process refund requests within 28 calendar days of receiving a valid student refund request application,
or within 14 calendar days in the case of University default where a refund request is received from an
international student.
If information required from a student to process a refund request is not complete or correct, the processing
timeframe will commence once the required information is received by Student Fees and Scholarships.
Refund request notifications to students will be sent to:
• The student's my.UQ Dashboard Notifications; or
• The student's UQ email address, where a PDF refund request is received; or
• The email address provided with a student's application to enrol, where an international student does
not have a UQ Account.
2.3 Remittance of refunds
2.3.1 Currency
Refunds will be made in Australian dollars, with the exception of tuition fees for the UQ-Ochsner program which
will be made in US dollars.
2.3.2 Refunds to payment source
Refunds are generally made to the original payment source, including:

• Where an amount is paid under a University administered scholarship, third party contract (TPC) or
loan arrangement, under the terms of which you are not eligible for a refund.
• Where payment was made by someone else on your behalf.
• Where payment was made via an authorised UQ agent.
2.3.3 Refunds to another account

In the following circumstances, refunds may be made to another account:
• Payments made by Australian credit card more than twelve months prior to the refund may be
refunded to a bank account specified by the student.
• Where a student can provide documentary evidence from the payor's bank/card provider proving the
originating account is closed, refunds can be made to a bank account specified by the student.
• For payments made by BPay or bank transfer, refunds can be paid into a bank account specified by
the student. (Flywire may require proof of original payment transaction and bank account details).
• Where payment is made via an authorised UQ agent, the student may specify a different account for
payment of a refund in the refund request.
• For circumstances not covered by these procedures, the student may apply in writing to the Academic
Registrar to have a refund remitted to a different account.
2.4 Uncollected funds

An amount in credit on a student's account which has been inactive for a period of 15 months is considered
uncollected funds.
Students with uncollected funds will be contacted by the University, unless there are no contact details
recorded in mySI-net or the amount of uncollected funds is less than $56.
If the student does not apply for a refund or contact Student Fees and Scholarships within 30 days of the date
the University notifies the student of uncollected funds, the student agrees that the uncollected funds are
transferred to a University fund to support students in hardship.
Uncollected funds which have been transferred to a University fund to support students in hardship will not be
refunded except in exceptional circumstances as determined by the Director, Student Administration.
2.5 University default – International Students
2.5.1 Refunds where a program cannot be delivered

If the University is unable to deliver a coursework program in full it is considered a University default and a
student will be offered:
• A full refund of all tuition fees paid for the study period in which the default occurs and any tuition fees
paid in advance for future study periods in the program; or
• The student may be offered enrolment in another program by the University.
If the University is unable to deliver suitable advisory support to a Higher Degree by Research student, the
student will be offered a full refund of tuition fees paid for the research quarter in which the default occurs and
any tuition fees paid in advance for future study periods of the program.
Tuition fees paid for earlier study periods will not be refunded, except where a student is granted removal of
financial liability for those study periods.
In accordance with the ESOS Act if the University is unable to deliver a program to an international student, the
University is considered to be in default. In these cases, in the unlikely event the University is unable to offer
the student an alternative program that the student accepts or pay the student a refund of the student's unspent
prepaid tuition fees, the Tuition Protection Service (TPS) will assist the student to find an alternative course of
study or to get a refund, if a suitable alternative is not found.
2.5.2 Refunds where there is no compliant written agreement

Where an international student withdraws from their program or their enrolment is cancelled but there is no
compliant written agreement between the University and the student which sets out the refund arrangements
that will apply in those circumstances, the University will refund all tuition fees paid for the study period in which
the student is withdrawn or cancelled.
2.6 Appeals
In accordance with the provisions of the University's Student Grievance Resolution Policy:
• A student may seek a review of a refund decision by writing to the Academic Registrar.
• An international student can apply in writing to the Academic Registrar to request a variation of a
charge for cancellation of enrolment.
Requests for the refund of uncollected funds which have been transferred to a University fund to support
students in hardship will be considered on a case by case basis and are to be submitted in writing to the
Director, Student Administration.
3.0 Key Requirements

Refunds applications must be made before uncollected funds are transferred to a University fund to support
students.
Students must supply supporting documentation requested by the University:
i. Where a refund is not able to be made to the originating source;
ii. Where information is incomplete or incorrect;
iii. To verify the student as the refund initiator.
A refund request from an international student who is under 18 years of age must be authorised by the student'
s parent or guardian who accepted the offer on behalf of the student.
4.0 Roles, Responsibilities and Accountabilities
4.1 Student Fees and Scholarships

The Student Fees team has primary responsibility for the administrative systems and processes that are part of
the fees function at UQ, including processing student refunds.
Student Fees and Scholarships is responsible for managing refunds including:
a. Confirming eligibility
b. Confirming method of payment
c. Confirming amount payable
d. Authorising payment of refunds
e. Processing refunds within the specified timeframes.
All student fee refund requests which have been verified as initiated by a student are processed by an Officer in
Student Fees and Scholarships who will confirm the amount available for refund and identify the original
payment source(s).
A Senior Officer in Student Fees and Scholarships must authorise a refund.
4.2 Finance and Business Services

Finance and Business Services (FBS) Division is responsible for:
a. Approving payments of refunds in accordance with the University's schedule of financial delegations.
b. Remitting payments of refunds in a timely manner.
c. Contacting students with uncollected funds prior to transferring the funds to a fund for the benefit of
students.
4.3 Faculty of Medicine

The Faculty of Medicine is responsible for approving payments of USD refunds for the MD-Ochsner program in
accordance with the University's schedule of financial delegations.
4.4 Financial Aid

A UQ Financial Aid Officer is responsible for determining the refund payable to the student and the loan
provider where the student's fees are paid by the US Federal William D. Ford Direct Loan Program.
5.0 Monitoring, Review and Assurance

The University will monitor refund turn-around times.
The Academic Registrar will ensure University processes for refunding fees are compliant with University policy
and legislative requirements; including reviewing procedures annually and making required adjustments.
6.0 Recording and Reporting

The University will retain records of refund applications, transactions, communications and appeals in
accordance with PPL 1.60.04 Records Management.
The University will report on the outcome of the discharge of the University's refund obligations in cases of
international student and University default, in compliance with Tuition Protection Service reporting
requirements.
7.0 Appendix
7.1 Definitions, terms and acronyms

Agreed starting day – the day on which a program was scheduled to start, or a later day agreed between the
University and the student.
Census date – the date in the University's academic calendar by which all enrolment requirements must be
finalised for a given study period (March 31 for semester 1; August 31 for semester 2; December 18 for
Summer semester (this may change); the dates set annually for trimesters; intensive teaching periods and
medical rotation periods; the first day of the second month of a research quarter).
Commencing student – for the purpose of this procedure, a student who has accepted a place in a program
at the University including an international student who has accepted a package offer, or an international or
domestic student enrolled in a program up until the census date of the first study period of enrolment at the
University.
Course – a distinct unit of study for which a result is given, identified by its alphanumeric code, a title and a
fixed unit value.
Credit – payments by or on behalf of a student, to a student's UQ account, which have not been applied to a
debt related to a student's fees (also known as excess cash).
Deposit – the tuition fee deposit set for payment by an international student before the agreed starting date of
the first study period of enrolment, to accept an offer of admission to a program at the University, which is
credited to the student's UQ student fee account.
Domestic student – a student who is an Australian citizen, New Zealand citizen, or Australian permanent
resident (including Australian Permanent Humanitarian Visa holders).
First study period of enrolment – the study period in which the student commenced or was to commence a
program at the University.
HESA – Higher Education Support Act 2003.
Incidental fee – a fee for a good or service related to the provision of a course or program that is additional to
a student contribution amount or tuition fee and which meets one of the criteria set out in chapter 7 of the
Higher Education Provider Guidelines and HESA.
International student – a student who is not a domestic student; also knows as an overseas student.
Program – a sequence of study leading to the award of a qualification such as a bachelor degree, graduate
diploma or certificate, masters degree or Higher Degree by Research (HDR).
Provisional enrolment – under PPL 3.40.11 Enrolment, a person is not taken to be effectively enrolled in a
program or course in a study period until all relevant fees and charges have been paid to the University.
Refund – the return of monies that were paid to the University.
SSAF payment date – the date on which a student services and amenities fee is payable and the last date on
which an eligible domestic student is able to submit a request for SA-HELP for the period to which the SSAF
relates.
Student Services and Amenities Fee (SSAF) – the capped annual fee charged by the University for student
services and amenities of a non-academic and non-political nature.
Study period – a semester, trimester, research quarter, medical rotation or teaching period.
Tuition fee – the fee the University receives, including a student contribution amount (SCA) for a
Commonwealth supported place, either directly or indirectly from a student or intending student, or another
person who pays the fee on behalf of a student or intending student that is directly related to the provisions of a
program or course the University provides or is offering to provide.
Tuition Protection Service (TPS) - the TPS is a placement and refund service to assist an international
student whose education provider is unable to fully deliver their course of study. The TPS ensures that
international students are able to either:
• complete their studies in another course of study or with another education provider or
• receive a refund of their unspent tuition fees.
Uncollected funds – an amount in credit on a student's account where the account has been inactive for a
minimum period of 15 months.
University default – the University fails to start to provide a program to the student on the agreed starting date
or the program ceases to be provided to the student at any time after it starts but before it is completed; and the
student has not withdrawn before the default day.
UQ-Ochsner student - an overseas student enrolled in a medical program at the University under the
partnership agreement between the University and the Ochsner Health System who is charged tuition fees in
US dollars.
Withdraw – to cease study at The University of Queensland or to drop a course.

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Student Number: 46793935

Date of Birth: 24 May 1999

For further enquiries please contact:

Bada Education Cent - Sydney Mr Xiaohan Song

Conditional Offer Letter

Program name 1: Master of International Economics and Finance

Accepting your Offer

Note – the following students do not need to take out OSHC:

Complaints and appeals

Annual review and indexation of fees

Program-based tuition fees

Indicative annual tuition fee

Indicative total program tuition fee

Student Services and Amenities Fee (SSAF)

Other administrative charges and additional costs

Note - the application fee is non-refundable.

Fees due dates

No cancellation charge will apply where a commencing international student is:

You are required to: The University of Queensland:

1.0 Purpose and Scope

2.0 Process and Key Controls

2.1.1 Refunds before census date

2.1.2 Refunds after census date

2.1.3 Refusal of enrolment

a. The University withdraws an international student's offer of a place or cancels an international

2.1.4 Refunds of financial aid

2.2 Applications for refunds

• The student's UQ email address, where a PDF refund request is received; or

2.3 Remittance of refunds

2.3.2 Refunds to payment source

Refunds are generally made to the original payment source, including:

2.3.3 Refunds to another account

2.4 Uncollected funds

2.5.1 Refunds where a program cannot be delivered

2.5.2 Refunds where there is no compliant written agreement

3.0 Key Requirements

4.1 Student Fees and Scholarships

4.2 Finance and Business Services

4.3 Faculty of Medicine

4.4 Financial Aid

5.0 Monitoring, Review and Assurance

6.0 Recording and Reporting

7.1 Definitions, terms and acronyms

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