NOTICE OF YOUR RIGHTS IN THE EVENT OF DENIED BOARDING, FLIGHT DELAY OR FLIGHT CANCELLATION (V16)

For contact details of EU 261 National Enforcement Bodies (NEBs), please click here if online or enquire at the Ryanair airport ticket desk

This notice contains important information about your rights not limited to political instability, safety and security reasons, weather
established by European Regulation (EC) No. 261/2004 (‘the disruption, labour disputes or failure or delay of air traffic control
Regulation’) and applies to you if: facilities.
• You have a confirmed reservation on a flight operated by Ryanair
DAC purchased at a fare available directly or indirectly to the 1. RIGHT TO COMPENSATION
general public; and If you are involuntarily denied boarding or your flight is cancelled or
• (except in the case where your flight has been cancelled) you have delayed by three or more hours with respect to the scheduled arrival
presented yourself for check-in before the Check-In Deadline as time (provided no extraordinary circumstances occur), you are entitled
specified by us in our General Terms & Conditions of Travel or to receive the following amount from us:
related regulations; and • €250 in respect of all flights of 1,500km or less; or
• your flight is departing from an airport in the EU or from an airport • €400 in respect of all intra-EU flights of more than 1,500km, and
in a country outside the EU to an airport in the EU (unless it is for all other flights between 1,500km and 3,500km.
evident that you received benefits or compensation and were given • €600 for all other flights.
assistance in such other country and that those benefits, If we are able to offer you re-routing on an alternative flight and the
compensation and assistance directly correspond to your arrival time of the re-routed flight does not exceed the scheduled
entitlement under the Regulation); and arrival time of the flight booked:
• you have not been denied boarding by reason of a matter set out • by two hours, in respect of all flights of 1,500km or less; or
in our General Terms & Conditions of Travel or related regulations; • by three hours, in respect of all intra-EU flights of more than
and 1,500km, and for all other flights between 1,500km and 3,500km.
• you have been denied boarding involuntarily or your flight is The compensation set out above may be reduced by 50%. Distances
delayed by more than two hours beyond its scheduled departure shall be measured by the great circle route method.
time, or cancelled.
2. RIGHT TO REIMBURSEMENT OR RE-ROUTING
DENIED BOARDING If you are denied boarding (whether voluntarily or involuntarily) or your
Ryanair, as a policy, does not overbook its flights. However, in the flight is cancelled, you are additionally entitled to choose between:
unlikely event that a seat is not available for a passenger with a a) reimbursement pursuant to Article 8(1) of the Regulation within
confirmed reservation, we will seek volunteers to surrender their seats seven days, by means provided for in Article 7(3), of the full cost of
in exchange for benefits that we and the volunteer may agree upon the ticket at the price at which it was bought, for the part or parts
before involuntarily denying boarding to other passengers. If there are of the journey not made and for the part or parts already made if
insufficient volunteers and we deny you boarding involuntarily, you are the flight is no longer serving any purpose in relation to the
entitled to the relevant rights set out in paragraphs 1 to 3 below. passenger’s original travel plan; or
b) re-routing, under comparable transport conditions, to your final
FLIGHT DELAY destination at the earliest opportunity; or
If we reasonably expect your flight to be delayed for two hours or more c) re-routing, under comparable transport conditions, to your final
beyond its scheduled time of departure in the case of flights of 1500km destination at a later date at your convenience, subject to
or less (but three hours or more in the case of all intra-EU flights of availability of seats.
more than 1,500km and of all other flights operated by us between If your flight is delayed by at least five hours and you elect not to travel,
1,500km and 3,500km), you are entitled to the relevant rights set out you are entitled to receive reimbursement as set out in point (a) above,
in paragraphs 1 to 3 below. together with, when relevant, a return flight to the first point of
departure, at the earliest opportunity.
FLIGHT CANCELLATION
If your flight is cancelled, you are entitled to the rights set out below 3. RIGHT TO CARE
(see following sections 1.; 2.; and 3.). As regards your right to If you are involuntarily denied boarding or if your flight is cancelled or
compensation, please note that Ryanair is entitled to refuse delayed by more than 2 hours, we will offer you, free of charge:
compensation when: a) meals and refreshment vouchers in reasonable relation to the
• you are informed of the cancellation at least two weeks before the waiting time, as long as it will not further delay the departure of
scheduled time of departure; or the aircraft;
• you are informed of the cancellation between two weeks and b) two telephone calls, telex or fax messages or e-mails;
seven days before the scheduled time of departure and are offered c) hotel accommodation in cases where a stay of one or more nights
re-routing, allowing you to depart no more than two hours before becomes necessary, or where a stay additional to that intended by
the scheduled time of departure and reach your final destination you becomes necessary;
less than four hours after the scheduled time of arrival; or d) transport between the airport and place of accommodation (hotel
• you are informed of the cancellation less than seven days before or other).
the scheduled time of departure and are offered re-routing, If your flight is delayed as specified under ‘Flight Delay’ above or
allowing you to depart no more than one hour before the cancelled without notice being given to you prior to your arrival at the
scheduled time of departure and to reach your final destination airport of departure Ryanair will offer you items (a) and (b) above. If, as
less than two hours after the scheduled time of arrival; or a result of the delay or your being re-routed following a cancellation,
• we can prove that the cancellation is caused by extraordinary your new time of departure is reasonably expected to be at least the
circumstances which could not have been avoided even if all day after the original day of departure, we will also offer you items (c)
reasonable measures had been taken by Ryanair, including and (d) above. Where it is not feasible for Ryanair to arrange the care
set out above, Ryanair will reimburse you for your reasonable receipted
expenses upon application on our website
www.ryanair.com/ie/en/r/help/cancelled-rescheduled-flights

(V16)
 UK NOTICE OF YOUR RIGHTS IN THE EVENT OF DENIED BOARDING, FLIGHT DELAY OR FLIGHT CANCELLATION
(V16)

The contact details of the National Enforcement Body (NEBs), in the United Kingdom is: Passenger Complaints Unit Civil Aviation Authority CAA
House 45-59 Kingsway London WC2B 6TE Tel: +44 20 7453 6888 Fax: +44 20 7240 7071, E-mail: [email protected]. For information
on other NEBs please click here if online or enquire at the Ryanair airport ticket desk.

This notice contains important information about your rights

established by Passenger Rights Regulations of the European Union 1. RIGHT TO COMPENSATION
and the United Kingdom and applies to you if: If you are involuntarily denied boarding or your flight is cancelled or
• You have a confirmed reservation on a flight operated by Ryanair delayed by three or more hours with respect to the scheduled arrival
purchased at a fare available directly or indirectly to the general time (provided no extraordinary circumstances occur), you may be
public; and entitled to receive the following amount from us:
• (except in the case where your flight has been cancelled) you have • €250/£220 in respect of all flights of 1,500km or less; or
presented yourself for check-in before the Check-In Deadline as • €400/£350 in respect of all intra-EU/UK flights of more than
specified by us in our General Terms & Conditions of Carriage or 1,500km, and for all other flights between 1,500km and 3,500km.
related regulations; and • €600/£520 for all other flights.
• your flight is departing from an airport in the EU or from an airport If we are able to offer you re-routing on an alternative flight and the
in a country outside the EU to an airport in the EU; or your flight is arrival time of the re-routed flight does not exceed the scheduled
departing from an airport in the UK or from an airport in a country arrival time of the flight booked:
outside the UK to an airport in the UK or to an airport in the EU • by two hours, in respect of all flights of 1,500km or less; or
operated by a UK carrier (unless it is evident that you received • by three hours, in respect of all intra-EU flights of more than
benefits or compensation and were given assistance in such other 1,500km, and for all other flights between 1,500km and 3,500km.
country and that those benefits, compensation and assistance The compensation set out above may be reduced by 50%. Distances
directly correspond to your entitlement under the regulations); shall be measured by the great circle route method.
and
• you have not been denied boarding by reason of a matter set out 2. RIGHT TO REIMBURSEMENT OR RE-ROUTING
in our General Terms & Conditions of Carriage or related If you are denied boarding (whether voluntarily or involuntarily) or your
regulations;and flight is cancelled, you are additionally entitled to choose between:
• you have been denied boarding involuntarily or your flight is a) reimbursement pursuant to Article 8(1) of the Regulation within
delayed by more than two hours beyond its scheduled departure seven days, by means provided for in Article 7(3), of the full cost of
time, or cancelled. the ticket at the price at which it was bought, for the part or parts
of the journey not made and for the part or parts already made if
DENIED BOARDING the flight is no longer serving any purpose in relation to the
Ryanair, as a policy, does not overbook its flights. However, in the passenger’s original travel plan; or
unlikely event that a seat is not available for a passenger with a b) re-routing, under comparable transport conditions, to your final
confirmed reservation, we will seek volunteers to surrender their seats destination at the earliest opportunity; or
in exchange for benefits that we and the volunteer may agree upon c) re-routing, under comparable transport conditions, to your final
before involuntarily denying boarding to other passengers. If there are destination at a later date at your convenience, subject to
insufficient volunteers and we deny you boarding involuntarily, you are availability of seats.
entitled to the relevant rights set out in paragraphs 1 to 3 below. If your flight is delayed by at least five hours and you elect not to travel,
you are entitled to receive reimbursement as set out in point (a) above,
FLIGHT DELAY together with, when relevant, a return flight to the first point of
If we reasonably expect your flight to be delayed for two hours or more departure, at the earliest opportunity.
beyond its scheduled time of departure, you may be entitled to the
relevant rights set out in paragraphs 1 to 3 below. 3. RIGHT TO CARE
If you are involuntarily denied boarding or if your flight is cancelled or
FLIGHT CANCELLATION delayed by more than 2 hours, we will offer you, free of charge:
If your flight is cancelled, you are entitled to the rights set out below a) meals and refreshment vouchers in reasonable relation to the
(see following sections 1.; 2.; and 3.). As regards your right to waiting time, as long as it will not further delay the departure of
compensation, please note that Ryanair is entitled to refuse the aircraft;
compensation when: b) two telephone calls, telex or fax messages or e-mails;
• you are informed of the cancellation at least two weeks before the c) hotel accommodation in cases where a stay of one or more nights
scheduled time of departure; or becomes necessary, or where a stay additional to that intended by
• you are informed of the cancellation between two weeks and you becomes necessary;
seven days before the scheduled time of departure and are offered d) transport between the airport and place of accommodation (hotel
re-routing, allowing you to depart no more than two hours before or other).
the scheduled time of departure and reach your final destination If your flight is delayed as specified under ‘Flight Delay’ above or
less than four hours after the scheduled time of arrival; or cancelled without notice being given to you prior to your arrival at the
• you are informed of the cancellation less than seven days before airport of departure Ryanair will offer you items (a) and (b) above. If, as
the scheduled time of departure and are offered re-routing, a result of the delay or your being re-routed following a cancellation,
allowing you to depart no more than one hour before the your new time of departure is reasonably expected to be at least the
scheduled time of departure and to reach your final destination day after the original day of departure, we will also offer you items (c)
less than two hours after the scheduled time of arrival; or and (d) above. Where it is not feasible for Ryanair to arrange the care
• we can prove that the cancellation is caused by extraordinary set out above, Ryanair will reimburse you for your reasonable receipted
circumstances which could not have been avoided even if all expenses upon application on our website
reasonable measures had been taken by Ryanair, including but www.ryanair.com/gb/en/r/help/cancelled-rescheduled-flights
not limited to political instability, safety and security reasons,
weather disruption, labour disputes or failure or delay of air
traffic control facilities.
(V16)