PUSHPINDER SINGH SANDHU

+91 (981) 086-1702; [email protected]; Chandigarh;

www.linkedin.com/in/pushpinder-singh-sandhu-68113222a

Summary:

Diligent Marketing Manager with over 18 years of experience in domains like International Marketing, Exports, Quality
and Compliance, Corporate training and communications and leadership skills, I am confident to deliver results in
an encouraging and growing environment.

Seeking a technical & people management position with leadership responsibilities including sales, content
management and planning, technical problem solving, organizing and managing available resources and orders to
achieve the management set goals.

A growth-oriented and highly talented Export Sales, Content Development and Planning Manager with a strong
background in People Management, Research & Development, Content Development, Continual Process
Validation, and Improvement including handling Attrition, Client Retention, Root-cause Analysis and experience in
leading team members, product development & promotion, employee motivation, and marketing. I have also been
a part of recruitment, training, design & development of the company and process-related projects.

Detailed Client Service Associate Known for having great organization skills, gifted at working with all types of
customers, looking for a new role where hardwork and dedication will be highly valued.

Skills:

# Creative thinking and organizational skills # Strategic Planning

# Excellent people management skills # Resource Allocation
# Effective listening skills # Business performance management
# Decision making and negotiating skills # Operations Planning
# Determination and diplomacy skills # Influencing and negotiating
# Organizational Development # Data-driven decision-making
# Talent Development # Cross-Functional Communication
# Partnership Development # Cross-functional team leadership

Professional Experience:

Apr 2023 – Nov 2023 - PREBOR EXPORS PVT. LTD. (Unit of Venus Industries)
Senior Manager – Exports

Prebor Exports Pvt. Ltd. is ONE OF India’s leading Manufacturers and Exporter engaged in the export of Stainless-
Steel foodservice products including Chaffing Dishes, GN Pans, Bar Carts, Food Service Carts, Banquet Tables and
Chairs, Trolleys, Sinks, and Houseware products across the globe
They are successfully supplying their world-class products in all categories to some of the biggest Importers,
Distributors, Buying Houses, and other major buyers across the globe.

Recruited to:
 Manage the international marketing team and monitor execution of all marketing programs, working closely
with the partners as well as the marketing and business development teams to communicate, plan and
ensure customer-wise sales plan achievement, retain and grow sales revenue with existing customers.
 Work on Various assigned Projects, like Setting up of Entire Kitchens, Restaurants, Banquet Halls, Bars etc.
based on the theme provided. Handling entire Setup from Mood Boards to actual Conception of the project/
Property.
 Helping Set-up and Train various Distributors across the globe, providing them with necessary Support in
terms of both Product Knowledge and also, help with the Marketing and Distribution of products.
 Helping the Business Partners and Distributors understand the price points to achieve desired sales and
generate business.
  Ensure proper data management of new customer leads and inquiries generated through trade fairs till
logical conclusion.
 Coordinate with factory/ outsourcing team for timely development of new products, Order Status, Extensions
(if any), Testing, Legal Requirements, and timely shipping.
 Efficiently handle all new and existing customer inquiries till logical conclusion and conversion to sales.
 Regularly share trackers to buyers to update and track orders.

December2021 – March 2022 - STYLAM INDUSTRIES LIMITED.

Senior Manager – Exports

STYLAM INDUSTRIES LTD. is a public listed & Prominent Indian HPL, Solid surface, & PreLam Boards
manufacturer & exporter since 1991. High-Pressure Laminates (HPL); Granex–Acrylic Solid Surface; Fascia–
Exterior Cladding; Cuboid–Toilet Cubicles & Lockers; PreLam–MDF Boards; MARVELLA–Modified Acrylic Solid
Surface.
With over 30 years of experience Stylam is among the top Indian manufacturers/exporter for compacts/acrylic solid
surfaces and have been supplying this product to prominent companies around the world. The company boasts of
Asia’s largest, state-of-the-art, HPL manufacturing plant based in North India which is having an annual production
capacity of 15.5 million sheets.

Recruited to:
 Effectively manage the international marketing team and monitor execution of all marketing programs,
working closely with the partners as well as the marketing and business development teams to communicate
 Plan and ensure customer-wise sales plan achievement, retain and grow sales revenue with existing
customers. Also efficiently handle all new and existing customer inquiries till logical conclusion and
conversion to sales
 Ensure proper data management of new customer leads and inquiries generated through trade fairs till
logical conclusion.
 Coordinate with factory/ outsourcing/ backend team for timely development of new products.
 Maintain work in progress report, MIS updating, and weekly, a monthly and annual analysis of data
preparation for Top Management’s review.
 Ensure orders are processed within the timeline norms. Ensure 100% accuracy in order processing and
shipments. Work in progress is closely monitored and proactive initiatives are taken to ensure timely action
for orders likely to get delayed.
 Ensure 100% of orders are shipped within a committed timeline as per the PFI. In case of orders likely to
get delayed, communicate proactively with customers and successfully negotiate revised dates.
 Ensure shipment advice/documentation is promptly reported to customers and fully compliant with the
agreed procedure.
 Payment realization along with shipment planning while ensuring 100% adherence to the policies of the
company. All pending payments are followed-up till they are fully received.
 Promptly and thoroughly analyze complaints of every nature and arrange necessary inputs. Closely
coordinate with the factory till the logical conclusion of each and every complaint. Ensure CAPA is issued
and implemented. In case of repeat complaints of the same nature escalate the matter to the management.
 Team management and developing ownership in subordinates. Identify improvement areas and recommend
and ensure training by HR. monitor and review improvements post-training.
 Assist and Coordinate the Compliance team with Various Ethical and Social Audits like BSCI, Sedex 4 Pillar,
ISO, and Ethical and Social Audits for various customers.
 Maintain healthy team spirit by ensuring a balance of work distribution. Develop the capabilities of
subordinates through personal coaching and guidance to handle higher responsibilities and ensure their
growth in responsibilities.
 Maintain all-time sales performance reports updated on daily basis, pending order reports, work in progress
reports for new developments, inquiries, leads and inquiries generated, and complaints

August2021 – December2021 - BIOREV LLC.

Operations Manager – US Outbound Sales Process

Biorev LLC. is ONE OF the best Cost-effective solutions providers with expertise in services like 3D rendering,
Virtual Tours, Animated Videos, CAD drafting to digital and brand marketing aspects like optimizing all your digital
assets, i.e., Website optimization & Development, Search Engine Optimization, Social Media Marketing, Pay
Per Click Views, etc.
Biorev has years of expertise in delivering high fidelity visualizations with its 3D Renderings, and Virtual Tours. Twice
the Quality, half the cost, Low Turnaround time, Quick Delivery & Minimal information required to deliver maximum
output (CAD file & finished selections)

Recruited to:
 Manage and contribute towards Operational Excellence initiatives
 Call Monitoring and Call Quality Check, Leading team meetings, asking questions to better understand the
calls representatives are receiving, educating and coaching workers regarding processes and practices, and
explaining expectations to employees
 Monitoring Agents call output and action taken on every lead, Stages update on CRM Software, Adding fresh
leads, Campaign Health Check, data analytics and monitoring on Calls Abandoned, Calls Dropped, Fresh
Leads
 Creating email templates for respective clients like an architect, builder, etc. Conducting Demo meetings to
US Clients
 Ensure customer delight, customer retention thereby converting Cold Calling Leads into Business Leads.
 Coordinate with Customers, Top Management, Business Development Team, and Delivery Team to generate
business revenue
 Framing new strategies for US Voice Calling Processes Enhancement, sharing proposals to management
 Researching on CRM Software and International Calling Tools for achieving BD Team Target
 Dexterously working for the attainment of Customer Satisfaction on Voice Outbound calls, structuring
feedback for the team, and ensuring quality audits
 Preparing innovative strategies to increase organization turnover and productivity.
 Assisting HR Team in Attendance, Incentive Plan, New hiring, Team Motivation, Employee Attrition Control,
R&R, Performance Review, Training
 Scripting the leads and Data Management, Maintaining Customer Database using CRM Software
 Develop and maintain a knowledge base of the evolving products and services
 Oversee the sales process to attract new clients, Research and identify new market opportunities
 Prepare and deliver pitches to potential investors, Foster a collaborative environment within the organization
 Attending conferences, meetings, and industry events
 Clients Communication to inform them about new developments in the company’s products
 Provide trustworthy feedback and after-sales support

Dec2014 – Jul2021 - ARJAN IMPEX PVT. LTD.

Deputy Manager – International Marketing

ARJAN IMPEX PVT. LTD. Is ONE OF India’s leading Manufacturers and Exporter engaged in the export of Stainless-
Steel foodservice products including Chaffing Dishes, GN Pans, PET products, Trolleys, Sinks, and Houseware
products across the globe
They are successfully supplying their world-class products in all categories to some of the biggest Importers,
Distributors, Buying Houses, and other major buyers across the globe.

Recruited to:
 Manage the international marketing team and monitor execution of all marketing programs, working closely
with the partners as well as the marketing and business development teams to communicate
 Plan and ensure customer-wise sales plan achievement, retain and grow sales revenue with existing
customers.
 Ensure proper data management of new customer leads and inquiries generated through trade fairs till
logical conclusion.
 Coordinate with factory/ outsourcing team for timely development of new products.
 Efficiently handle all new and existing customer inquiries till logical conclusion and conversion to sales.
 Efficiently manage all sampling inquiries. 100% outgoing samples are physically checked and ensured that
they are defect-free. Samples are arranged and dispatched to customers within the agreed timeline.
 Maintain work in progress report, MIS updating, and weekly, a monthly and annual analysis of data
preparation for Top Management’s review.
  Ensure orders are processed within the timeline norms. Ensure 100% accuracy in order processing and
shipments. Work in progress is closely monitored and proactive initiatives are taken to ensure timely action
for orders likely to get delayed.
 Ensure 100% of orders are shipped within a committed timeline as per the PFI. In case of orders likely to
get delayed, communicate proactively with customers and successfully negotiate revised dates.
 Ensure shipment advice/documentation is promptly reported to customers and fully compliant with the
agreed procedure.
 Payment realization along with shipment planning while ensuring 100% adherence to the policies of the
company. All pending payments are followed-up till they are fully received.
 Promptly and thoroughly analyze complaints of every nature and arrange necessary inputs. Closely
coordinate with the factory till the logical conclusion of each and every complaint. Ensure CAPA is issued
and implemented. In case of repeat complaints of the same nature escalate the matter to the management.
 Timely review and revise packing manuals and product manuals as per buyer and company standards.
 Development of packaging as per buyer requirement. Implementation of revised artwork with due consent
of the buyer.
 Team management and developing ownership in subordinates. Identify improvement areas and recommend
and ensure training by HR. monitor and review improvements post-training.
 Assist and Coordinate the Compliance team with Various Ethical and Social Audits like BSCI, SEDEX 4
Pillar, ISO, and Ethical and Social Audits for various customers.
 Maintain healthy team spirit by ensuring a balance of work distribution. Develop the capabilities of
subordinates through personal coaching and guidance to handle higher responsibilities and ensure their
growth in responsibilities.
 Maintain all-time sales performance reports updated on daily basis, pending order reports, work in progress
reports for new developments, inquiries, leads and inquiries generated, and complaints.

Dec2011 – Dec 2014 - MAXIS INDUSTRIES

Deputy Manager – International Marketing & Quality Management

MAXIS Industries is an Export House engaged in the exports across the Globe of Stainless-Steel Houseware
products including Kitchenware, Barware, Hotelware, Kitchen tools and Cutlery, Petware, and More.
Recruited to:
 Discuss and finalize new orders with the buyers from Europe, Australia, and South East Asia and instruct
other departments regarding the requirements in current orders.
 Search new potential buyers and get orders for the company from the European territory.
 Keep track of the competitors and analyze their market strategies for the improvement of the existing
practices, products, and markets of the company.
 Prepare quotations for inquiries received from the customers, negotiate new orders with the buyers, and
instruct other departments regarding the requirements in current orders.
 Plan & Oversea New Product Development based on market research and strategize sales accordingly.
Also, oversee technological advancement and prepare a market strategy based on the current market
situation to determine the best products and best-fit markets for those products.
 Evaluate program opportunities based on consistency with overall business goals and marketing strategy,
as well as the brand synergy, potential impact/visibility, and execution requirements
 Maintain continuous product or service quality by implementing process controls, data analysis, and
measurement devices adopting Lean Methodology.
 Manage the Quality team and monitor the entire Quality Management System, working closely with
Production Department to communicate results of various Quality Control Procedures like O.Q.C., P.D.I.R.
Preparation of COC, etc. Supervise the Quality Department in matters of quality and inspection, and assist
in disciplining personnel when standards are not met.
 To ensure that the Quality is maintained by conducting inspections and performing audits and also
overseeing compliance to legal regulations.
 Some additional duties include: developing and performing tests; implementing statistics and process control
tools; directing and supervising vendor-supplied raw materials or partially-finished goods, and maintaining
effective compliance and corrective action procedures.
 Writing reports, surveys, and quality audit for management or external clients.
  Depending on the customer’s needs and industry needs, maintain procedures and programs to ensure the
company meets organizational and regulatory standards for proper function, safety, quality, and consumer
acceptance.
 Oversee product recalls if any when products fail. Prepare CAPA, defect & deviation charts, and get the
necessary approval from the concerned client/ process head.
 Process validation based on Lean methodology. Applying the Six Sigma Training for process improvement,
statistical analysis for areas of opportunities, and performing process validation.

Jan2008 – Dec 2011 - META INDUSTRIES

Assistant Manager – International Marketing & Exports

META Industries is a government of India-recognized Export House engaged in the exports of Stainless-Steel
Utensils across the Globe. $10 Million in sales of Houseware products including Cookware, Kitchenware, Barware,
Hotelware, Kitchen tools and Cutlery, Petware, and More for diversified industries.

Recruited to:
 Interact with the international buyer for the information inflow & outflow regarding their running orders.
Search new potential buyers and get orders for the company from the European territory.
 Search for the current competitors and analyze their market strategies for the improvement of the existing
practices, products, and markets of the company.
 Prepare quotations for inquiries received from the customers, negotiate new orders with the buyers, and
instruct other departments regarding the requirements in current orders.
 Exhibit in international fairs for promotion of company’s products. Participated in various international trade
fairs for the promotion of the products of the company, e.g. Arab Health – Dubai, UAE (World’s Biggest Trade
Fair for Medical and Healthcare related Products), AAHAR – New Delhi, India (India’s Biggest Fair for Hotel
ware and Houseware Products), AMBIENTE 2011, Frankfurt, Germany (World’s Biggest Fair for Houseware
and Giftware Products)
 Fix the meeting with buyers during the international visit and client servicing.
 Prepare and send promotional emails and invitation letters during international exhibitions

Sep 2005 – Oct 2007 - IBM BUSINESS PROCESS SOLUTIONS SERVICES PVT. LTD., GURGAON
VASS Coach (Voice and Accent & Soft Skills Coach)

IBM Business Process Solutions Services Pvt. Ltd. Has been voted as one of India’s best Employers by Black Book
of Outsourcing.
Recruited To:
 Provide Voice & Accent and Soft Skills Training concerning technical support process.
 Employee hiring for concerned Processes including Tiscali, Virgin Media
 Prepare and present new and varied training modules related to V&A and process through research on the
internet and preparing data and analysis based on that.
 Audit calls based on parameters of Voice and Accent and then provide feedback and necessary training to
the agents aligned.
 Report to the managers about the work progress every week.
 Attend internal training sessions to keep up-to-date with the new developments and refresh own knowledge
and improvement of the quality audit sheet.
 Start promotional programs on the production floor to keep the agents motivated to perform better and to
maintain the positive motivational level on the production floor.

Education:
B-Tech (Chemical Engineering) Punjab Technical University, Jallandhar, Batch: 2001-2005

Languages:
English: IELTS Score: Overall = 8.0, (L=8.0, R=8.5, W=7.0, S=7.5) Test result dated 07.August.2022.
Hindi: Proficient in Speaking, Reading, Listening, Writing.
Punjabi: Proficient in Speaking, Reading, Listening, Writing.