ABB AbilityTM Provisioning Tool

Customer Support Guide

Context

The Provisioning Tool is a PC-based tool that is used to provision ABB devices to the ABB Ability™ Energy and Asset Manager platform via the ABB Ability™ Edge Industrial Gateway. The Edge Gateway is
an independent IoT gateway which can gather data from field devices – as well as consumption of water and gas, among others – and connect the system to ABB Ability™ Energy and Asset Manager, our
cloud platform. As a result, all downstream field devices can be monitored from the cloud via an Ethernet cable, wi-fi or mobile connectivity

Steps for commissioning

Provisioning of devices to the ABB Ability™ Energy and Asset Manager platform requires the customer to prepare in advance by installing the Provisioning Tool and
preparing their devices. Familiarise yourself with the steps involved so that you can provide help and support.

1 2 3 4 5
Connect to the ABB Ability™ Edge
Install the Commissioning Tool Prepare for Provisioning Prepare at the Site of Provisioning Connect the devices
Industrial Gateway

To install the Provisioning Tool, the customer The customer must verify that the firmware on The customer must also prepare the devices at To connect to the Gateway, open the Once the Gateway has been activated, all
needs to register an account with myABB at their field devices is up to date. There are the site before beginning the commissioning Provisioning Tool, log in and click Start the devices connected to the same network as the
https://www.abb.com/User/RegistrationPage.as minimum firmware versions that are compatible process. Provisioning. Gateway will be visible.
px with ABB Ability™ Energy and Asset Manager.
This involves: Select the device to configure – the ABB For each device:
Their computer must meet the minimum PC Updating firmware can take some time. • Defining the Tag name for each device Ability™ Edge Industrial Gateway. • Set the Tag name (if not already entered)
requirements for the Provisioning Tool: Customers must ensure there is enough time to • Setting up the IP address for each device • Set the location of the device
• Windows 10 with Administrator privileges complete this before commissioning is • Setting the master device and Carry out the two steps to configure the device: • Allow it to send data to the ABB Ability™
• Privileges to re-configure the PC firewall scheduled to begin. provisioning • System check Site Manager
• Minimum 2 network interfaces • Activate configuration session
• 1 Physical network interface for The Gateway must be connected to the Once all settings are complete, click Add to
connecting to device network customer’s internal sub-network behind the Discover the device by selecting either gateway to initiate provisioning to the local
• 1 physical/wireless network with firewall. To do this: Automatic or Manual Discovery. It is gateway.
internet connectivity • Define enough subnet with relative IP range recommended to use Manual Discovery.
• 500MB of free space in windows drive • Open ports in the network firewall and PC Once provisioning is completed, the Provisioning
firewall Once the Gateway module is found, enter the Tool will automatically open the default internet
16-character activation code which is printed on browser and access the ABB Ability™ Energy
The customer must also send to ABB plant the left side of the device. and Asset Manager webserver view.
information, the Bill of Material for the new
delivery, and the communication architecture
identifying master and slave devices.
 Customers may have queries about using the Provisioning Tool or encounter issues when using the Tool. You will need to respond to these queries and help to troubleshoot any issues.

Customer Question Response

Installing the “Is there anything I need to do before installing the Provisioning Tool?” To use the Provisioning Tool, you need to register an account with myABB. You will need this account information to log into the Provisioning
Provisioning Tool “Do I need to set up an account for using the ABB Ability™ Energy and Asset Manager platform?” Tool and to access online services, such as the ABB Ability™ Energy and Asset Manager.

You need to open ports in both the network firewall and the PC firewall so that the devices can send data to the ABB Ability™ Energy and Asset
Manager. The ports in the network firewall are opened for outgoing connections only, so there is no risk of anything malicious coming through
Opening Ports in “Why do I need to open ports in my company’s firewalls?” these ports. They need to be opened to upload data via HTTPS and for public DNS.
the Firewalls ”Is opening ports in the firewall a security risk?”
The ports in the PC firewall must be opened to allow communication with the devices on the network, in order to configure the devices and
enable data transfer to the ABB Ability™ Energy and Asset Manager.

The process for verifying and updating firmware differs depending on your device. Some devices are compatible with PC-based tools, such as
Preparing for Ekip Connect 3, but for others you will need to consult the device-specific configuration manual.
“How do I update the firmware on my devices?”
Provisioning “How do I change the IP addresses on my devices?” The process for updating the IP address on your devices will also depend on the device. You will need to refer to the relevant section of the
operation or installation manual for the device.

If the Gateway isn’t found when using Automatic or Manual Discovery, your first step is to check the physical connection of the PC to the
devices and internet, and then check that the correct ports are open in the firewall and that the firewall is properly configured. If
Using the “What should I do if the Gateway isn’t found?” communication issues are encountered, you can temporarily disable your firewall and the enable it again at the end of the commissioning
Provisioning Tool “I’m having trouble connecting to the Gateway.”
process. If the Gateway still can’t be found, you can ping it using the Windows command console.

The operations team can provide support for the commissioning process so feel free to get in touch if you have any problems.

The Provisioning Tool saves a log of its activities which the ABB operations team can use to try and solve any problems. These logs are stored
Provisioning Tool
“I’ve been asked to send log files to the ABB operations team but I don’t know what to send.” on your PC on your system drive, which might be your C: drive, in a folder called Log. The log files are named by date, in a yyyymmdd format
Logs Management so that you can easily find the right logs to send to the team.

You can also get in touch with the Operations team at [email protected]